Name: Hilton Garden Inn Birmingham SE- Liberty Park
Address: 2090 Urban Center Parkway, Birmingham, 35242, US

10/10

Exceptional

31 Jul 2026

Deanna

Clean room, friendly and helpful staff. Great place to stay for our quick, overnight trip.

4/10

Poor

18 Jul 2026

Amy

One working elevator...staff said the other had been out of order for four months. No restaurant or bar service for two of the four nights of my stay. No maid service for two days of my stay. Front desk staff was amazing, though!

Self

8/10

Excellent

15 Jul 2026

Melissa

The hotel’s reservation system was down when arrived but the desk manager and another manager worked to get us into a room quickly despite not having access to the computer system. We were impressed that they went out of their way to help us rather than telling us that we would have to wait to check in until the system was back up and running.

Partner

6/10

Pleasant

03 Jul 2026

Mark

This location is perfection for people traveling North on Hwy 459/59 through or from Bham. Liberty Park is lovely and manicured, as well as convenient to Hwy 280 and the gorgeous neighborhood of Mountain Brook. This particular Hilton Garden Inn is impressive for a 3-star Mo-Micro-Tel. The lobby is lovely and well appointed. When we visited, one elevator was out of service, but, they weren’t fully booked, so it didn’t cause us any real difficulty. The temperature throughout common areas was a bit steamy, but, there was a heat dome event and maybe the system simply couldn’t keep up. Considering my home unit has struggled, I had to forgive it. The staff were pleasant and reasonably helpful. When prompted, they all seemed ready to pause and answer any questions with grace. As for our room, we were on the top floor with a great view, and despite some light wear and tear, the room, itself was well appointed and easy to get comfortable in quickly. The air was working exceptionally well, for which we were eternally grateful! Yay! Now the bad-I KNOW the floor in our room had NOT been vacuumed at all. There was noticeable debris in the ‘foyer’ area at the door, as well as throughout the room (though far less noticeable due to the carpet design). The bed looked changed, but one of my pillow cases had a stain (could be old) that almost looked like a shoe print!? Needless to say, I walked in double socks and didn’t use that pillow for much-Gross. Also, the provided conditioner was empty.

Partner

6/10

Pleasant

30 Jun 2026

Rebecca

Todo muy bonito pero el desayuno decía que estaba incluido y cuando fui a cojer el desayuno no pude por qué no estaba incluido y para el precio que se pagó está muy caro y no incluye desayuno. Pero de lo demás muy limpio

Partner

4/10

Poor

26 Jun 2026

Sherry

Carpet was dirty, only one elevator worked, no internet - so no streaming option, no ability to see tv guide and phone in the room was dead.
Room was humid and a/c didn’t help.

Partner

8/10

Excellent

26 Jun 2026

JaKorey

The parking was good and property was clean

Partner

10/10

Exceptional

18 Jun 2026

Patrick

It was very nice

Partner

8/10

Excellent

15 Jun 2026

theresa

Room was clean, few hairs in the shower. Staff was very nice, did not eat at the hotel but it looked tasteful. Parking was safe, I did not feel unsafe at all. Overall great place to stay.

Self

10/10

Exceptional

13 Jun 2026

Shameeka

We stayed here for one night as we traveled back home from Florida. The location was great as well as the hotel room. One of the elevators was inoperable but otherwise, the rest of the hotel building and amenities met our expectations.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Andy

Only one of the two elevators was operational.
Any breakfast items cost the person staying in the Hotel. This is truly disappointing...
I paid $8 for a Bagel and cranberry juice.

Self

10/10

Exceptional

06 Jun 2026

Connie

Super friendly staff. We stay here often. The staff is always nice to my grandchildren.

Family_with_children

10/10

Exceptional

05 Jun 2026

cory

Another great stay at this location. Use it as a midpoint for pigeon forge. Also stayed for a concert in Birmingham this time

10/10

Exceptional

05 Jun 2026

tom

Very nice
Had a great time and stay often

Self

10/10

Exceptional

03 Jun 2026

Kai

Clean

Partner

10/10

Exceptional

01 Jun 2026

Brian

Clean, nice and good area

Self

10/10

Exceptional

22 May 2026

Garrett

Great hotel with good location.

Self

10/10

Exceptional

13 May 2026

Sigy

Yes

Self

10/10

Exceptional

07 May 2026

john

Breakfast was great

Partner

8/10

Excellent

04 May 2026

Ina

We stayed for two nights, everything was super clean, the furniture was modern and tasteful very comfortable.
The 14.99 breakfast buffet was not great, the service was excellent. Coffee after 3 pm was cold. For a Hilton I was expecting fresh breakfast made to order instead of a premade one. The accessible room was down the hall having to walk further down to and from the elevator.

Partner

10/10

Exceptional

28 Apr 2026

Murat

Showers was super small, i could barely fit

Self

10/10

Exceptional

27 Apr 2026

Michael

The property is in a quiet area. Very nice surroundings. Staff were very friendly. The room was very clean and comfortable. Had everything we needed. Breakfast was very nice, a variety of fruit, cereals and danish. Would stay here again.

Partner

10/10

Exceptional

18 Apr 2026

Austin

Hilton is good no MAs

Self

10/10

Exceptional

13 Apr 2026

Godwin

Yes

Self

10/10

Exceptional

13 Apr 2026

Carl

This property is one of the cleanest ones that I have ever stayed in. The staff (every member that I came into contact with) was so friendly and helpful! Would recommend 10/10!!!

Family

10/10

Exceptional

12 Apr 2026

Bita

Responsive staff! Easy communication!

Family

6/10

Pleasant

08 Apr 2026

Sherri

Yes. No breakfast was available after we were told upon arrival there would be

Partner

10/10

Exceptional

05 Apr 2026

Dhruv

Great hotel great place

8/10

Excellent

22 Mar 2026

Jennifer

The room was clean and staff was very friendly and accommodating. The only complaints I have is the a/c wasn’t very cool in our room, we didn’t have any hand soap, just lotion (I packed some though), and the beds were not very comfortable. The pillows were shapeless and way too soft, and the bed was maybe a little too firm. Just not comfy for us.

Family

6/10

Pleasant

22 Mar 2026

Kathleen

Location is great, but we had some disappointments. The bar and grill was not open and the pool was freezing. It didn’t look like the floor room was swept before we came. We only stayed a night and it was fine.

Family_with_children

8/10

Excellent

21 Mar 2026

Andrea

Yes they were wery good

Friends

10/10

Exceptional

21 Mar 2026

Jorge

This hotel was great and the staff were very kind and hospitable. The location was beautiful and quiet. I will definitely return again

Partner

10/10

Exceptional

14 Mar 2026

Susan

Breakfast was good. They need a New Pan to keep the Bacon & Sausage Hot

Family

10/10

Exceptional

11 Mar 2026

Jenaun

Amazing location that is convenient to shopping and food. Super clean and quiet! I will be coming back soon.

10/10

Exceptional

08 Mar 2026

Ashley

This property was great.

Partner

10/10

Exceptional

07 Mar 2026

Peter

Convenient; nicely designed mid-budget hotel; friendly; clean; perfect for the soccer trip.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Daniel

Clean and comfortable king room with a large work desk area.

Self

10/10

Exceptional

27 Feb 2026

Patricia

From the moment we walked in, everything about this hotel exceeded our expectations. The staff was warm, welcoming, and genuinely helpful, you can tell they truly care about their guests. Check-in was quick and easy, and we were greeted with smiles the entire time.
We left already talking about when we can come back.

If you’re considering staying here, do it! You won’t regret it!

Family_with_children

6/10

Pleasant

25 Feb 2026

Frantoria

The heat was out in the pool area and I was advised to swim at my own risk. It was the second time I visited the property and the pool was not available. Overall the staff was kind and courteous. Unfortunately because I booked through a 3rd party the staff was unable to view/confirm that I had purchased breakfast. I spoke with several staff members on several occasions regarding breakfast. Initially the burden of proof was my responsibility to prove I purchased breakfast. The breakfast was not good. The bacon, sausage, and eggs were overcooked. The baked goods were not fresh.

Partner

6/10

Pleasant

25 Feb 2026

ROJASU

Front

10/10

Exceptional

19 Feb 2026

QuaCajashia

Room was amazing !

Partner

10/10

Exceptional

17 Feb 2026

Frejha

Nice area. The room was clean and the staff was nice.

Partner

10/10

Exceptional

13 Feb 2026

Jose

Very courteous staff. Room was clean. Loved the front lobby-great place to sit. Would definitely stay here again.
Was close to my doctor as well.

Family

8/10

Excellent

08 Feb 2026

Anglea

Room was clean. Staff was pleasant and accommodating.

Friends_and_family Family

8/10

Excellent

06 Feb 2026

matthias

The little printed hints that come with the key at check-in time are near. Whoever did this should spread the idea to other hotels.

The hotel staff should know their 'neighborhood' a bit more. I asked about a restaurant in walking distance .. and they said there wasn't (but I succeeded to walk to a couple anyways).

Self

6/10

Pleasant

02 Feb 2026

Bessy

hair in the shower -- when we told front desk, they didn't seem concerned.

Breakfast costs $14. Rediculious to have to pay for breakfast at a hotel this nice.

Leisure Friends

10/10

Exceptional

31 Jan 2026

TaMara

Courteous staff. They welcomed us as we entered the lobby . Clean, quiet and nice room. Lobby was clean

Leisure Family

10/10

Exceptional

26 Jan 2026

Sandra

Every one was great top notch especially front desk

Leisure Friends

10/10

Exceptional

25 Jan 2026

TaMara

Very courteous staff. They all great you with a smile . They are pleasant on the phone as well. Nice room.

Leisure Family

10/10

Exceptional

24 Jan 2026

Tamara

Great staff

8/10

Excellent

18 Jan 2026

Mary alice

It was good

10/10

Exceptional

13 Jan 2026

Ivey

The staff made us feel welcome and were very efficient. The room was very clean and super quiet. Our experience with this hotel could not have been better.

Leisure Family

10/10

Exceptional

07 Jan 2026

J.d.

Top shelf

10/10

Exceptional

16 Dec 2025

Brittany

Mike

Business Family_with_children

6/10

Pleasant

30 Nov 2025

William

Initial, the bathroom was not as clean as we have come to expect from this particular location. Also, the heating/air was much louder in our room than previous rooms, maybe because we were near the center instead of on the ends of the hallway. The cleaning staff took our dirty towels, but forgot to leave clean ones. Had to go down to the lobby to get replacements. Compared to our previous stays at this location, this time was very much a disappointment.

Leisure Family

4/10

Poor

30 Nov 2025

Somtochukwu

1 out of 5 — Very Disappointing Stay

My experience at the Hilton Garden Inn Birmingham SE/Liberty Park was extremely disappointing. When we first checked in, we immediately noticed bugs in our room. When we brought it to the staff’s attention, it became clear that they were already aware of the issue, yet still allowed guests (including us) to stay in that room. That alone was very concerning.

Although they did move us to another room, the second room wasn’t much better — the coffee pot was dirty, the ceiling had multiple stains, and overall it did not feel clean. We didn’t want to keep complaining, but the conditions were not up to typical Hilton standards.

In the original room, the phone didn’t even work, so we had to use our personal phone to call the front desk about the bug problem.

The next morning, we realized we had forgotten a charger and asked the front desk if we could check the previous rooms. We were told that the bug-infested room had already been assigned to new guests who were currently sleeping in there. Honestly, that was shocking and unacceptable, especially knowing the staff was already aware of the bug issue.

Overall, this was not a good experience, and the lack of cleanliness combined with knowingly placing guests in a room with bugs is extremely concerning. I would not stay here again.

Leisure Family

6/10

Pleasant

29 Nov 2025

Harriet Jane

Plumbing in shower was really messed up. It was HOT water or nothing at all.

Leisure

6/10

Pleasant

23 Nov 2025

Trashunna

Customer service was amazing. The rooms were just a little older than I would have liked. Also, breakfast was free during the week, but cost on weekends. I thought that was odd.

Leisure Family

10/10

Exceptional

21 Nov 2025

John

Grear rwlaxing environment - responsive staff

Business Self

10/10

Exceptional

16 Nov 2025

Michael

Great location.

10/10

Exceptional

16 Nov 2025

Sandra

Very clean rooms and courteous staff.

Business Family

8/10

Excellent

16 Nov 2025

Nick

Clean room and friendly staff.

10/10

Exceptional

16 Nov 2025

Lilian

Not the breakfast

Leisure Family

10/10

Exceptional

14 Nov 2025

James

Clean staff was great

Business

4/10

Poor

13 Nov 2025

Virginia

We made our reservation at the wrong date by mistake and only to realized when we showed up on the day that we thought the reservation had been scheduled for only to find that the dates had inadvertently been changed when we made the reservations. We asked if the reservation could be changed or canceled but the Hotel claimed that they couldn’t do either because that we had booked through Hotels.com and we would have to contact them but they told us that only the hotel could do anything about it. It’s a shame that they took our money before we could even stay which would have been a full week from when we asked it to be canceled. Not getting a good review because of this.

Partner

10/10

Exceptional

12 Nov 2025

STEVEN

Great room! Amazing and kind staff!

6/10

Pleasant

10 Nov 2025

Kristine

The staff was friendly and professional (for the most part). However, our room had dirty/stained sheets and only 2 towels in the bathroom. Also the \"hot breakfast buffet\" they charge $14 for is not worth the money. The indoor pool is also not heated

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Lisa

The staff was super nice, however check-in was a little chaotic due to cleaning staff call ins had managers and customer service staff cleaning rooms. Our room was lacking essentials (toilet paper, coffee, etc) and it seemed as if it was a swift cleaning with areas missed and we had a few lady bugs in our room. A fellow traveler had to switch rooms due to the amount of lady bugs in their room. The breakfast was definitely not worth the price. Indoor pool was ice cold but not sure if it was advertised as heated. Overall, the amenities (bar, lobby gathering tables, etc.) were nice. If we find ourselves in the are again, we will consider staying again.

Friends_and_family Friends

2/10

Poor

09 Nov 2025

Amy

Unstated two nights- attended a college football game and retired to room late at night and it was not cleaned - had to go get towels from front desk who had to find towels which ended up being pool towels- We weee told they only clean rooms every other day - We will NOT be back

Partner

8/10

Excellent

07 Nov 2025

Beth

Staff was great and room was okay. Nothing to write home about; I think it’s overpriced for the property.

Business_and_leisure

10/10

Exceptional

29 Oct 2025

Liza

The staff was attentive and helpful

Business_and_leisure Partner

6/10

Pleasant

28 Oct 2025

Jillian

Stains on the sheets and the lobby was leaking water in numerous places from the rain, including a huge puddle that didn’t have a warning sign

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Tony

Clean rooms with very friendly staff. Nice location.

Leisure Family

8/10

Excellent

20 Oct 2025

Toni

The room had an odor (like urine) I think it was coming from air conditioning vent.

2/10

Poor

20 Oct 2025

Mark

Bathroom was not clean
Floor not vacuumed
No shampoo or coffee until we asked
Front desk didn’t seem to give a hoot

Partner

10/10

Exceptional

18 Oct 2025

Otis

loved it

10/10

Exceptional

17 Oct 2025

Heather

Will stay again

I likes the lobby / bar area. It was comfortable and decorated nice. The staff was super friendly. I only at dinner in the restaurant, it was very good. The area felt safe and surrounding area was nice as well.

Business

8/10

Excellent

16 Oct 2025

Audrelle

Staff was extremely kind and accommodating!! Lobby was beautiful and clean! Only complaint I have is that the rooms need a little updating.

Leisure Friends

10/10

Exceptional

06 Oct 2025

Susan

Everyone was helpful checkin was seamless and the rooms were very clea.

Leisure Family

10/10

Exceptional

05 Oct 2025

Gilbert

Great stay

Friends

10/10

Exceptional

05 Oct 2025

Shelli

Hotel was very nice, clean friendly staff

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Benjamin

Room and bathroom were very clean. Very easy check in and check out service. Clean parking lot with plenty of space to park. Quiet, clean, nice area.

Leisure Friends

10/10

Exceptional

05 Oct 2025

Roger

We always stay here when we come to town to visit family!

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

TaMara

Room is very nice.I’d give the room cleanliness a 8/10 . Complimentary breakfast would have been a plus, but there is a charge. Front desk staff very courteous and helpful.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Valerie

This was an average hotel. The location was nice and the lobby and exterior were clean. The room was also clean however, the bathroom had stains on the wall and floor which looked like blood. The breakfast was $14 dollars per person and the selection was not very good as well as the staff not being very attentive. We travel a lot and stay in many hotels, we will not stay here again.

Leisure Family

10/10

Exceptional

09 Sep 2025

Jeaniffer

Secluded and very clean

Leisure Family

10/10

Exceptional

07 Sep 2025

Tony

Great staff

Business Family

10/10

Exceptional

02 Sep 2025

Carol

Updated, clean & well done hotel.

Very clean, bright, updated & friendly. We will make this our go to place to stay as we visit Birmingham often to visit grandchildren.

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Bradley

No breakfast

Everything was good except the breakfast was not ready the next morning. After 25 minutes after open hours we left without eating.

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Robert

Everything was fine except for the pillows. We have both traveled a lot in. These were the worst. I asked to see if there were others that we could use and they were not. Also, it seems tacky to charge three dollars for a bottle of water in your room. When you stay several days as we did, you will drink more than one bottle of water.

Leisure

10/10

Exceptional

12 Aug 2025

Virginia

Comfortable and clean

We were just passing through heading home from a mountain trip so it was just a stop to bathe and sleep. The room was clean and, roomy and comfortable. I particularly liked that the air conditioner had the option to run the fan continuously. Beds were very comfortable.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Michele

The whole staff was amazing.

Self

10/10

Exceptional

01 Aug 2025

Andy

Home away from...

Very nice location and the service was great. The breakfast was so good and the environment for lounging in the evening made my brother come to us instead of us going to his home. Impressive.

Friends_and_family Family

2/10

Poor

19 Jul 2025

Pedro

Terrible experience

I’ve been a Hilton Honors member for 19 years, and this was by far the worst experience I’ve had at any Hilton property. I’ve stayed at the Hilton Garden Inn Liberty before—even during the pandemic—and the condition of the hotel was noticeably better then.

I did online check-in and selected room 424. When I arrived, my digital key hadn’t arrived, and the front desk told me digital keys weren’t working. They gave me a plastic key, which didn’t work either. Then the digital key came through, but my phone showed the room was deadbolted from the inside. I went back to the front desk and was reassigned to room 524.

Room 524 was unacceptable. There was a brown stain on the counter, which I wiped up myself. The floor looked like it hadn’t been vacuumed. The toilet had hair under the seat, the sink was dirty, and the bed seemed to be hastily pulled together—likely with used sheets. As someone who owns a cleaning business, I can confidently say the room was not properly cleaned or turned down.

This was a major letdown from the quality I’ve come to expect from Hilton. I’m asking that this be reviewed and addressed, and that appropriate follow-up and compensation be considered.

I would post pictures, but as I’m trying to attach the pictures to hotels.com, they’re being flagged as Inappropriate. No worries, the pictures definitely went to Hilton.

Self

10/10

Exceptional

17 Jul 2025

john

Food in restaurant was excellent

Leisure Pet

4/10

Poor

13 Jul 2025

Lachelsea K

Don’t say the dog barked all day, not clea the tub was dirty and the sink didn’t work

Business Self

6/10

Pleasant

12 Jul 2025

Katie

There were many issues with the room. Overall, outdated, not very clean, some items were broken/ damaged in the room. Had to be moved to another room. Not worth the money or stay. Nothing is complementary or included. Gym supplies were missing as well

Business Self

8/10

Excellent

11 Jul 2025

Lachelsea K

Quiet

Business

10/10

Exceptional

29 Jun 2025

Robert

Great location. Beautiful grounds. Friendly staff