Name: Sonesta Simply Suites Birmingham Hoover
Address: 600 Corporate Ridge Dr., Birmingham, 35242, US

4/10

Poor

24 Jul 2026

Malik

FALSE ADVERTISING at this location THERE IS NO POOL AT ALL!!!! Cleaning Staff has difficulties understanding english so rating went down some more then claimed to have a bar & food lounge and they dont ......if i could call corp. I DEFINITELY WILL .....another thing noticed is that a lady came in mentioned someone ordered a room for her staff said she had to pay a deposit she said she doesnt have it nor cash ....so staff just gave her a room key yet i & others had to pay a deposit???? 😳

6/10

Pleasant

23 Jul 2026

Amos

Bed was good.
A/C was good.
Room was clean.

No soap or shampoo in bathroom.
No ice machine on the property. Refrigerator wouldn’t produce ice.
Slow-draining sinks.

8/10

Excellent

23 Jul 2026

Shawn

Nice Hotel ,,, Well Worth The Price !!

8/10

Excellent

22 Jul 2026

Krista

Very nice stay. Felt safe. Very neat and intimate room.

2/10

Poor

21 Jul 2026

Sandria

I booked Sonesta Simply Suites through Expedia and had one of the most distressing travel experiences of my life. The room I was given was in unacceptable condition — including visible bugs, dirty surfaces, and unsanitary conditions that made it impossible for me to stay, especially with my medical vulnerabilities. I was inside only long enough to take photos and immediately report the issues.

Hotel staff assured me directly that, because I booked through Expedia, I would be refunded with no problems. I left the property based on that promise.

Despite this, Expedia did not support me. Even though I purchased travel insurance, my claim was denied without proper consideration of the room’s condition or my medical needs. I repeatedly asked for help and provided evidence, but Expedia and the insurance partner refused to assist me.

Because of this failure, I had nowhere safe to stay and ended up sleeping in my car for three days. This caused significant physical and emotional hardship that should never happen to a paying customer who followed all instructions and relied on the assurances given by hotel staff.

I am requesting that Expedia honor the refund I was promised, review how this claim was handled, and address the serious cleanliness and customer‑care issues at this location.

Partner

6/10

Pleasant

17 Jul 2026

David

Improving cleanliness and the smell of marijuana is a terrible smell.

Self

6/10

Pleasant

16 Jul 2026

Julie

Xx

8/10

Excellent

16 Jul 2026

melissa

Very clean and nice hotel. Bed was very comfortable, air was nice, shower and bathroom was clean. Only problems I had were with check in waited 20 minutes for someone to come to the desk and when I went to check out no one at desk was told an employee to leave the key on the desk. Will stay here again and hope they get someone to stay at desk.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Kristy

Got there late, check in was fine. Staff member was nice. Got to the room, bathroom sink had backed up & drained, leaving dry sewage in sink. Bathtub was dirty. Floors (even carpet) were sticky. Tried calling maintenance, front desk, Sonesta, even Hotels.com & NO ONE was able to contact anyone at the actual site. We attempted this trying to just get a different room but with no response from anyone, we had to leave & find a room at a different place!!! They also denied my request for a refund. DO NOT BE FOOLED BY THEIR RATING!!! I’m pretty certain that it comes from fake reviews. It was gross!!!

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Sean

Good value and convenient location.

10/10

Exceptional

11 Jul 2026

Jerome

Everything was beautiful

Self

6/10

Pleasant

10 Jul 2026

Shane

Good value for the price.

Self

6/10

Pleasant

09 Jul 2026

Keventris

Pros: The bedding is magnificent, it has a kitchenette that’s very clean, the tv is huge.
CONS: The lobby is tiny, the restroom was not cleaned properly. The toilet had hair and dirt in the bowl, and the tub had some yellow substance on it that looked similar to dried urine. There was also strands of blond hair on one of the pillows.

To sum it all up. I would only use this place for an overnight stay. If you’re planning a long stay bring cleaning supplies and fragrant candles.

Self

10/10

Exceptional

07 Jul 2026

george

Great

10/10

Exceptional

06 Jul 2026

Dillon

Very clean. Very nice. Staff chill

6/10

Pleasant

03 Jul 2026

Alinecia

Overall our stay was okay. It was not the cleanest place I've ever seen but it was a nice place to sleep. Although our sheets needed changing immediately due to stains. It could really use a deep cleaning all over. The location is prime. I felt safe in the daytime and night. You get what you paid for. This was my first and last time there.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Barbara

This was a convenient last-minute stay which turned out quite well. It is in a great location and very quiet.

The room was not quite as cool as we would have liked even when we turned the air temp down. The a/c was working just not to my satisfaction.

I would definitely stay at this location again.

8/10

Excellent

30 Jun 2026

Abby

This hotel was really nice on the inside but mildly felt unsafe on the outside. We had no issues or anything but it just didnt feel like it was in the best part of town. Overall good price and close enough to downtown that it worked well. The rooms were really nice.

Partner

4/10

Poor

29 Jun 2026

William

Final check out and happy to not look back.

Self

4/10

Poor

28 Jun 2026

William

Here’s a direct, factual review that hits the issues without sounding exaggerated:

I stayed at this Sonesta Simply Suites location for 10 weeks across four separate reservations while relocating for work. Unfortunately, the experience steadily declined.

The biggest issue was the environment. Loud, unruly guests were a regular occurrence, and despite repeated disturbances, the staff seemed unwilling to address the behavior. The hallways frequently smelled of marijuana, often to the point that it was impossible to avoid.

Housekeeping was another major disappointment. Across 10 weeks and four reservations, my room was never cleaned once. I understand extended-stay hotels operate differently than traditional hotels, but going that long without a single cleaning is unacceptable.

The laundry facilities were also out of service for more than two weeks due to ongoing “maintenance.” It appeared repairs were being performed by long-term guests in exchange for room credits rather than by qualified maintenance personnel, leaving paying guests without a basic amenity for an extended period.

The staff was generally polite, but politeness doesn’t make up for a lack of action. Extended-stay guests still deserve a clean, safe, and reasonably quiet place to live. Unfortunately, that was not my experience here, and I would not stay at this location again.

Self

2/10

Poor

27 Jun 2026

Joseph

My husband stayed here for a couple bookings. It didn’t seem that bad at face value BUT they charged double for one of the bookings! It’s been a nightmare trying to get the refund back! They will tell you there is no manager!!! I went and stayed 2 days with him on one of the bookings and there was nail clippers in the corner of the bathroom (gross)! The next room he got they didn’t even have a shower curtain!!! They apparently have people that live here full time. There was a man that was pretty scary that would ask for a cigarette (I do smoke but only outside which is where he was) and he got so mad when you told him no. I gave him a couple later because I felt bad. He said he’s been there for 9 months. The employees act like they can’t speak English but they can! Don’t let them fool you! And for the love of god don’t rub a towel on the tile in the bathroom or the flooring in the “kitchen area” and absolutely don’t walk bare foot on that carpet! They don’t clean this place! I hope you don’t have to beg for your money back! Another lady was having to do the same thing when my hubby went down to get “proof” that they are going to refund!! Stay away from this place!!! And on top of alllllll this they are saying 10 days for a refund!!!! Ridiculous!

Partner

2/10

Poor

27 Jun 2026

Joseph

My husband stayed here for a couple bookings. It didn’t seem that bad at face value BUT they charged double for one of the bookings! It’s been a nightmare trying to get the refund back! They will tell you there is no manager!!! I went and stayed 2 days with him on one of the bookings and there was nail clippers in the corner of the bathroom (gross)! The next room he got they didn’t even have a shower curtain!!! They apparently have people that live here full time. There was a man that was pretty scary that would ask for a cigarette (I do smoke but only outside which is where he was) and he got so mad when you told him no. I gave him a couple later because I felt bad. He said he’s been there for 9 months. The employees act like they can’t speak English but they can! Don’t let them fool you! And for the love of god don’t rub a towel on the tile in the bathroom or the flooring in the “kitchen area” and absolutely don’t walk bare foot on that carpet! They don’t clean this place! I hope you don’t have to beg for your money back! Another lady was having to do the same thing when my hubby went down to get “proof” that they are going to refund!! Stay away from this place!!! And on top of alllllll this they are saying 10 days for a refund!!!! Ridiculous!

Self

10/10

Exceptional

24 Jun 2026

Erin

Really nice, clean rooms. Great location. Would stay again.

Pet

4/10

Poor

24 Jun 2026

phillip

We had stayed here a few years ago and it was in much better shape. The rooms were dirty and the hotel needed a good cleaning in general. It was so bad that we forfeited our payment and went to stay somewhere else. The man at the front desk was very nice and tried to give us another room and said it was an upgrade but due to the general state of the hotel and the fact many of the guest were already very loud, we decided to cut our losses and find another place to stay.

Partner

10/10

Exceptional

18 Jun 2026

Chris

Convenient, Clean, and affordable place to stay on 280.

10/10

Exceptional

15 Jun 2026

Cynthia

The property was clean and well maintained. All my request was meet upon arrival. I was very well pleased. Will stay again upon visiting the city of Bham

Partner

6/10

Pleasant

14 Jun 2026

Michael

I chose this place because it was \"reasonably priced\" for the area and had excellent reviews. I would not stay here, again, however.

The toilet had feces along the rim when I checked in and there were smudges of dirt on the door and door frame of the bathroom which created serious questions as to how well the rest of the place had been cleaned.

Once I got to bed, the refrigerator compressor began making a loud screeching noise that went on periodically throughout the night. Fortunately, I had ear plugs, as I did not want to change rooms in the middle of the night. I informed the front desk staff at checkout, including showing them a video with the loud screeching. They apologized but did not offer to provide any compensation for the disturbance.

The place is not terrible, and if it is the only thing in your budget or you can't find somewhere else, go ahead. Otherwise, I advise finding another location while visiting Birmingham.

Thanks,
Michael

Self

10/10

Exceptional

12 Jun 2026

Jeannie

It was more and better than expected!

10/10

Exceptional

12 Jun 2026

victoria

Clean room. Cold room. No issues

Partner

6/10

Pleasant

11 Jun 2026

William

Here’s a cleaner, balanced version that keeps your point without sounding like a rant:

The staff here have been great. I’ve stayed a total of 8 weeks across 3 separate reservations, so I feel like I’ve gotten a pretty good sense of the property.

Is it a 5-star hotel? No. But it’s about what you’d expect for the price point. Many residents appear to be long-term guests, and you’ll see things like kids catching the school bus from the parking lot.

My biggest frustration is that during my entire stay, the room has never been cleaned. Guests are expected to wash their own towels and bedding, which would be less of an issue if the laundry facilities were fully functional. Unfortunately, more than half of the dryers have been out of service since I arrived in April, and with only four washers available, laundry can become a challenge—especially when machines sit occupied with unattended loads.

The most significant issue, however, is the persistent marijuana odor throughout the building. It can be smelled regularly during the day and night. There are no-smoking signs posted throughout the property, but that policy doesn’t seem to be consistently enforced.

Overall, the people are friendly and the price is reasonable, but there are definitely opportunities to improve the guest experience.

Self

6/10

Pleasant

11 Jun 2026

William

The staff here have been great. I’ve stayed a total of 8 weeks across 3 separate reservations, so I feel like I’ve gotten a pretty good sense of the property.

Is it a 5-star hotel? No. But it’s about what you’d expect for the price point. Many residents appear to be long-term guests, and you’ll see things like kids catching the school bus from the parking lot.

My biggest frustration is that during my entire stay, the room has never been cleaned. Guests are expected to wash their own towels and bedding, which would be less of an issue if the laundry facilities were fully functional. Unfortunately, more than half of the dryers have been out of service since I arrived in April, and with only four washers available, laundry can become a challenge—especially when machines sit occupied with unattended loads.

The most significant issue, however, is the persistent marijuana odor throughout the building. It can be smelled regularly during the day and night. There are no-smoking signs posted throughout the property, but that policy doesn’t seem to be consistently enforced.

Overall, the people are friendly and the price is reasonable, but there are definitely opportunities to improve the guest experience.

Self

4/10

Poor

08 Jun 2026

Elbert

The room was clean but had Oder possibly due to the fact that unbeknownst to me the hotel is an extended stay hotel semi permanent tenants

Family

4/10

Poor

07 Jun 2026

Robert

Stayed overnight. We had 3 rooms. 2 rooms had no hand soap or wash towels. 1 room had a bad outlet..

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Jeannie

Check in took forever. I’ve stayed several times and never had an issue. The room was spacious and clean. Good night’s sleep.

Self

10/10

Exceptional

03 Jun 2026

Jeffery

The place was very large and in a safe neighborhood. The price was very reasonable.

8/10

Excellent

03 Jun 2026

Jeannie

For $50 I expected a bit less. If they’d clean the bathroom floor it would be pretty nice.

Self

10/10

Exceptional

03 Jun 2026

Martin

I'm very surprised HOW CLEAN ARE THE ROOMS AND HUGE THEY ARE AND COZY, PLENY OF PARKING LOT!!!

Business Self

10/10

Exceptional

01 Jun 2026

Carissa

The rooms were nice .

Family_with_children

6/10

Pleasant

31 May 2026

Dwight

I did not have a bar of soap or body wash in the room. The front desk did give me a bottle of body wash to replace the one I did not have.

Self

8/10

Excellent

29 May 2026

Cassandra

The property is ok. Room was clean and bed was comfortable. Not sure we would stay again but it was convenient to the location we were visiting.

Partner

6/10

Pleasant

19 May 2026

Christopher

Everything was about what you would expect for a mid range hotel. Kitchenette was missing some silverware, but there are enough restaurants around to manage.

Self

6/10

Pleasant

19 May 2026

Debricka

Front desk staff wasn't friendly

Self

6/10

Pleasant

18 May 2026

Carl

This is an older extended stay hotel. The bed was comfortable, but the facility definitely shows its age and that it could use updating. The room did not have a full set of silverware or dish ware. None of the outlets in the kitchen worked. The body wash and conditioner dispensers were empty in the shower.
I would not stay again.

Family

6/10

Pleasant

16 May 2026

Kenneth

The property was rundown and my room smelled of smoke. Also, the amenities i

4/10

Poor

12 May 2026

Willie

The weekend rates are comparable to nicer hotels , but don’t expect much for your money here! My room was soo horrible I had to move to another room.
Amenities, None

Family_with_children

10/10

Exceptional

09 May 2026

Jennifer

Very clean room, staff was helpful!

Partner

10/10

Exceptional

08 May 2026

paulette

Everything was fine. No complaints.

Self

10/10

Exceptional

07 May 2026

PATRICIA

Everything was clean and nice. I will be back

Family

2/10

Poor

04 May 2026

Latausha

I would never recommend anyone to this hotel the cancel my reservation for no reason at all

Partner

6/10

Pleasant

04 May 2026

Emilee

Ok

2/10

Poor

03 May 2026

Scott

Came to the hotel at 10:30 at night only to be told our reservation was canceled. That was not done on our end. Then was told a different story that our rooms were canceled because of a maintenance problem. Absolutely no help in finding us alternate lodging. We were also told that a cancellation notice was sent to us. Again, not true. Never received. Orbitz and this Sonesta owe me an explanation and should make this right with some sort of compensation.

Family

8/10

Excellent

29 Apr 2026

Camicia

Property was nice & clean. Staff helpful.

Self

6/10

Pleasant

28 Apr 2026

Renee

The elevator was unclean. The staff was hard to understand due to different dialect. The room was clean , beds were hard. Bathroom dated with old bathtub and towel rack torn apart with the end pieces still in the wall.
The kitchen was clean and nice. Air conditioner took for ever to cool room.

Partner

2/10

Poor

28 Apr 2026

Yihsrael

Na

10/10

Exceptional

27 Apr 2026

Andrea

The kitchen was furnished well. Staff was accommodating, very quiet an peaceful. Well done!

2/10

Poor

27 Apr 2026

Jaymie

When we first got to the room, the staff had to swap us to another room because the first one they put us in was dirty. The second room we moved to wasn’t any better. The fire detector didn’t have batteries, roaches everywhere, fridge won’t close. Staff is sketchy. People yelling and cussing in the hall. We ended up canceling our stay half way through and switching to a nicer hotel.

Partner

8/10

Excellent

24 Apr 2026

Jacqueline

Yes

Partner

10/10

Exceptional

21 Apr 2026

Equoane

Nice Stay

Family

8/10

Excellent

20 Apr 2026

Derrick

Only complaint is that they ran out of towels.

Partner

2/10

Poor

20 Apr 2026

tracy

Entry way smelled like smoke. I reserved three rooms on my credit card. We paid for our rooms separately however I was still charged for three rooms on my credit card. I spoke with the front desk clerk and he said the manager would have to fix the problem. I left my name and number and he did not call. I called the hotel again and the manger was out checking rooms. So instead of calling me back he like we were told he was checking rooms. I stayed on hold until I talked to him and he said the problem was fixed but did not bother to call and tell me. Now this is their error but still my problem bc I have to wait for it to be corrected from our bank.

Friends_and_family Family

4/10

Poor

20 Apr 2026

walter

Terrible…absolutely terrible customer service. I requested changes to my reservation nearly a month before my stay and they “never received it” even though I showed them screen shots of the conversation. Felt like all they cared about was your money, not you. Will never stay here again and I’m making sure all my colleagues know how terrible this location is.

Business

2/10

Poor

19 Apr 2026

Robert

Room AC was not working

8/10

Excellent

17 Apr 2026

Camicia

Very clean and nice staff.

Family

10/10

Exceptional

16 Apr 2026

George

Room was clean and kitchen had basics. Place was very quiet, parking lot was well lit.
Price was right, would stay there again

Self

8/10

Excellent

16 Apr 2026

Lovvley Home And Self Healing

The hotel is clean and the staff is very nice.

10/10

Exceptional

12 Apr 2026

Charlotte

Yes, room was clean, area was nice and safe ! Parking was easy and safe.

Partner

6/10

Pleasant

10 Apr 2026

Khalilah

The bathroom wasn’t that clean

Self

2/10

Poor

09 Apr 2026

Shanquilla

The hotel was nothing like the site described there are people and animals living there, one elevator that is so old, the rooms were nasty, no amenities at all, and the staff were awful... I have never stayed here before and i won't be back....

Self

2/10

Poor

06 Apr 2026

Rosalyn

Horrible service, staff was rude, hidden fees upon arrival!

Partner

10/10

Exceptional

05 Apr 2026

Pedro

Everything was delightful and had an easy check in/out process

Partner

2/10

Poor

05 Apr 2026

Felix

Staff has charged again before if you pre pay so be careful

8/10

Excellent

03 Apr 2026

Isaiah

Everything was good my first time there I didn’t know what to expect

Self

4/10

Poor

03 Apr 2026

Susan

1 glass in the kitchen, smoke detector was missing. No way to control the heat or air. Asked the front desk two times to help and no response. The thermostat was blank/dead and the wall unit said to use the thermostat. So neither would work.

Family

2/10

Poor

03 Apr 2026

Nicholas

Arrived to the hotel, and was told their rooms were taken after i already booked and paid through \"Hotels.com\"

8/10

Excellent

02 Apr 2026

Kenny

No

Self

8/10

Excellent

01 Apr 2026

lana

Good property, the air freshener they use was not a pleasant smell. The rooms were very nice, old furniture by the elevators that took away from the appearance. The elevator needed a deep cleaning, but once again, I emphasize rooms were very nice.

Partner

6/10

Pleasant

30 Mar 2026

Paul

Clean and comfy bed-check. Clean bathroom-check.

No shampoo or body wash in shower. Strange hybrid A/C system difficult to manage. Cumbersome Internet connection. Mediocre TV reception.

Partner

10/10

Exceptional

29 Mar 2026

Vanessa

Met expectations

Friends

6/10

Pleasant

29 Mar 2026

Micheal

It worked for a 1 night stay. A/c never got really cold and commode was stopped up when we got there and took an hour and 2 phone calls to get a plunger to fix it myself. Room was fine but nothing special. Bed was comfortable though.

Partner

8/10

Excellent

26 Mar 2026

Marilyn

The bed was really comfortable and the room was adequate. The neighbors were relatively quiet and kept to themselves. My only concern was the bathroom shower and sink didn’t not drain well. But I will consider staying here again in the future because the parking lot is well-lit and I feel completely safe even at night.

Partner

2/10

Poor

21 Mar 2026

Anh Chau

Very disappointed with our stay. The receptionist was on a phone call while checking us in, and we had to wait for him to finish. This felt unprofessional and not respectful of customers’ time.
We booked a King Suite, expecting a comfortable and clean stay after a long road trip, but the room had multiple issues. We found bugs in the room (we caught 8 of them) and noticed stains on the couch, towels, and even the wall. Cleanliness should be the most basic standard, especially for guests staying even just one night.
After such a long drive, we were hoping to rest and relax, but this experience felt more like a punishment than a break. Management should focus more on staff training and maintaining proper cleanliness standards to ensure guests feel comfortable and respected.

Partner

10/10

Exceptional

16 Mar 2026

Terry

I appreciate your silence.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Tia

The room was Very Clean. Extremely comfortable. The front desk attendant was named Bob. He has impeccable customer service skills. This hotel won't disappoint.

Self

10/10

Exceptional

09 Mar 2026

Kelli

Very clean, quiet and the king suite was super nice. It had a full size refrigerator, stovetop, and pots, dishes, and silverware for you to cook with. They even had a dishwasher lol different worth the money. The area is bougie and safe. I will definitely stay there again

Self

10/10

Exceptional

06 Mar 2026

Phyllis

It was a quick over night stay but it was nice. The hotel beds sleep good soft and very comfortable. The shower amazing the tv a wonderful size for a hotel room kitchen area clean just the refrigerator motor got sooo loud it woke sleeping beauty up. I guess it had to be something or it would have been too perfect. Will stay here again if needed:)

10/10

Exceptional

04 Mar 2026

Christopher

Loved it

10/10

Exceptional

01 Mar 2026

paulette

Room was clean and smelled fresh. I was on the 3rd floor and it was quiet. I slept well in the dark room thanks to the blackout curtains. I'm a travel nurse and will be staying here a lot during my 3 months contract at UAB St. Vincent’s. Shopping is very convenient as well.

Self

2/10

Poor

28 Feb 2026

Laura

The room was dirty, from floor, toilet, tub over all it was dirty. Then it’s very disturbing to have your kids and all you can smell is marijuana. Coming from hallway.

Family_with_children

10/10

Exceptional

24 Feb 2026

Anthony

We were pleasantly surprised by the cleanliness of the property and rooms. (Never stayed at a Sonesta property before). The layout and room amenities were actually better than hotels we’ve paid 3x that amount for and the bed was super comfy. Would definitely recommend

Partner

2/10

Poor

23 Feb 2026

Lilliam

If I would’ve had the funds to get another hotel I would have. Sheets were stained, hallways smelled like smoke, and the loud noise at all types of hours were unbearable.

Partner

10/10

Exceptional

23 Feb 2026

Anthony

Nice setting, clean room and staff was very attentive.

Self

2/10

Poor

21 Feb 2026

Derek

Wife did not feel safe at this location. Asked for a refund and was denied. Walked out and will not come back.

Partner

10/10

Exceptional

20 Feb 2026

paulette

My room was spacious and clean. It was quiet and I had no issues at all. The staff were very professional and friendly. Great stay.

Self

6/10

Pleasant

20 Feb 2026

Zereka

Yes

Partner

10/10

Exceptional

20 Feb 2026

Brionna

Sinks were a little clogged but the room was great

Partner

4/10

Poor

17 Feb 2026

Justin

Hotel was decent, room was nice. The bathroom tub was constantly clogged and left dirt behind from previous shower; same issue with the sink.

6/10

Pleasant

14 Feb 2026

John

Room was nice. Came w a functional kitchenette. Fairly clean. Very loud w small hallways and people staying long term. No amenities outside the room. No vending. Everything was empty. Very friendly staff.

8/10

Excellent

13 Feb 2026

Grey

Nice staff, clean room. Clogged bathroom
Sink fridge loud as a jet engine.

Business

6/10

Pleasant

08 Feb 2026

ARMIDA

Front desk was great! Room overall was super nice and clean, the only problem was the bathtub, had hair and soap residual

10/10