Name: Home2 Suites by Hilton Birmingham Colonnad
Address: 3920 Colonnade Parkway, Birmingham, 35243, US

2/10

Poor

17 Jul 2026

LaRecie

Animal hair everywhere in the bathroom. And there were roaches near the fridge.

Family_with_children

6/10

Pleasant

14 Jul 2026

Krista

I am a big fan of home2 suites but when i arrived the person behind the counter didnt greet or even say anything to me. Not even a can i help you or what did i need. Didnt even tell me my room number i had to look on my cards envelope. The shower had mildew in it. Do better

Self

10/10

Exceptional

28 Jun 2026

Edwina

Great place to stay, Staff very professional.

Family_with_children

2/10

Poor

15 Jun 2026

Lori

Old food left in refrigerator from prior guest. At check in office manager talking on phone whole time disrespectful!!! Asked for extra pillow unavailable and no extra in room for pull out bed

Partner

10/10

Exceptional

10 Jun 2026

Sergio

This was a business trip so a clean, safe. quiet hotel with reliable internet are top priorities. My only minor gripe was the breakfast selection was missing yogurt and oatmeal (emphasis on minor gripe). I do have to give Don a big shout out for helping me with an early check in. Thx Don!!

Self

10/10

Exceptional

05 Jun 2026

Meredith

Helpful staff and comfortable rooms.

Partner

10/10

Exceptional

04 Jun 2026

Nelson

A

Pet

2/10

Poor

24 May 2026

Amanda

I received the wrong room and was unable to change. And when I asked for blankets of pillows for the pull out couch the front desk said they had none!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Thomas

They’re currently remodeling and the decor is nice and clean. Nice improvement! Staff very helpful.

10/10

Exceptional

27 Apr 2026

Eden

Breakfast was great and staff was friendly and helpful. Will definitely be back next time in Hoover

Family_with_children

10/10

Exceptional

12 Apr 2026

Jennifer Ann

Great hotel, spacious room, comfortable beds and pillows. Very clean too. Staff was kind and helpful. Hot breakfast was a bit redundant, but tasted good. Location was perfect in relation to our travel needs. Great stay!

Partner

10/10

Exceptional

09 Apr 2026

Michael

Great staff

Business

10/10

Exceptional

26 Mar 2026

sukhjinder

Good

Family_with_children

10/10

Exceptional

28 Feb 2026

Kyle

Quiet, easy, solid breakfast

6/10

Pleasant

15 Feb 2026

Jerri

Everything was great until we got up to get ready to get to a job and the shower did not work. There was no time to report and fix as I needed to be at an event for work. That was not good at all.

8/10

Excellent

17 Jan 2026

Maria

Room smelled bad! Distinct pet smell! Nice staff, nice breakfast, stained bedspread, clean bathroom.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Guillermo

Staff was amazing.

Business Family_with_children

10/10

Exceptional

26 Dec 2025

Kyra

The staff was extremely nice. The rooms were clean and my hall was quiet.
I would definitely recommend.

Leisure Family

10/10

Exceptional

17 Dec 2025

London

The room was adequate for my stay and met needs

Leisure

10/10

Exceptional

14 Dec 2025

Sheddrick

Yes

10/10

Exceptional

13 Dec 2025

Demetra

My stay was so amazing! The property and room were very clean. The check in was professional and friendly. I will definitely stay here again!

Leisure Self

10/10

Exceptional

27 Nov 2025

Robin

One of the few places that I’ve stayed in a while that I haven’t had any issues. This place was great! Breakfast was worth the price. Room with 2 queens and a pull out sofa was huge! Definitely staying again

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

evan

Good in room appliances. Clean facility

10/10

Exceptional

28 Oct 2025

Toni

It just right for what we needed.

Leisure Friends

10/10

Exceptional

21 Oct 2025

William

Room was nice and clean. Few minor maintenance issues that should be taken care of before problems in the future arise. All the staff were friendly. We would stay again.

Leisure Partner

10/10

Exceptional

20 Oct 2025

James

Check in was very fast and efficient. The front desk clerk was very nice and informative. The 2nd night my electronic door sensor burnt up and i was unable to get into my room. Both front desk clerks called in the maintenance person who lived 1.5 hours away. He was there with in an hour. He worked on it for a few hours and fixed the issue. I truly appreciated the prompt service and attention to this issue. While locked out they made everything very comfortable.

Business

10/10

Exceptional

13 Oct 2025

Charles

The breakfast left a bit to be desired and with no monitoring some people hoarded on their plates and took off leaving not much for others. Just wanted you to know since you asked!

Leisure Family

10/10

Exceptional

06 Oct 2025

Deanna

Clean. Staff was friendly.

Leisure Family

6/10

Pleasant

05 Oct 2025

Alisha

It was farther from UAB campus than I preferred and the rooms were not ready on time.

Leisure Partner

4/10

Poor

04 Oct 2025

Megan

Checked in at 9:30 pm expecting a double queen room and a fold out sofa (because that is what I booked) and was told they only had king beds left. We were given room keys to a room that was clearly dirty and occupied, and when I went back downstairs to the from desk they had to search for a room to put us in. When they found one, it smelled like wet dog, had no tv remote, and no linens for the pullout sofa that my 13 year old son and 9 year old daughter now had to share. I typically do not write reviews, even negative ones, but I was wholly unimpressed with this stay that cost us over 200 dollars for the night.

Business_and_leisure Family

10/10

Exceptional

03 Oct 2025

Thomas

Several restaurants close by. Limited options for breakfast. Staff friendly.

Leisure Family

10/10

Exceptional

28 Sep 2025

Robert

This is a great hotel and somewhere I would stay again. The room was a perfect size for our family to spread out and relax.

Leisure Family

10/10

Exceptional

22 Sep 2025

Melanie

Service was great. Hilton’s are always so clean

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Sherry

The staff was great! Thank you!

10/10

Exceptional

07 Sep 2025

Lachia

Staff was excellent. Everything was nice, clean and smelled amazing.

2/10

Poor

27 Aug 2025

Roland

Worst place ever.

They had a pipe burst..... was not professionally cleaned up. Half of our room is soaked. had go get extra towel just to stat on first floor. ( we had injured fur baby with us) We could not change rooms because THATS all they had. (bul**hit) the parking lot at 4am was almost empty. NEVER STAY THERE.... And just found out we paid twice.

Business

10/10

Exceptional

18 Aug 2025

Yolanda

There was an issue with my room. Instead of waiting until I reached the property, she called me to discuss my options.

She also gave me a good restaurant recommendation.
The property had a water leak that day. I told her I will return for my receipt. However, to avoid me walking on the wet floor, she walked the receipt out to my car!! I felt special!!

2/10

Poor

08 Aug 2025

Jeffrey

Thieves!!!! Beware, we stayed in 7 rooms for a work trip and had AirPods/electronics stolen out of 2 of the rooms. DIRTY. Also the rooms are filthy. Do not stay here.

Business Friends

6/10

Pleasant

04 Aug 2025

Timothy

The staff was friendly, but the facility was missing some basic items. The shower didn't have shampoo or conditioner. There were no napkins at the breakfast. The TV in the room was damaged on part of the screen.

Leisure Family

10/10

Exceptional

30 Jul 2025

Emma

The dining area is spacious, staff was very cordial and efficient, The room was clean, spacious, equipped with several amenities for the guests.

2/10

Poor

30 Jun 2025

Sonjya

Do not stay! Disgusting.

Filthy. Old. Outdated. Breakfast was horrible. But the staff..AMAZING! Rue and Peyton went above and beyond and tried their best to accommodate. But they cant do but so much with what theyre given. Do NOT BOOK HERE. SOFA BED IN KING 1 BR suite was DISGUSTING-had soooo much crumbs, a pacifier and blood stains all over the mattress, A/C didnt work in room. Marks all over the walls in hallways and room. Showers were sooooo dark and dirty. So much grime in there. No one is cleaning and upkeeping this hotel! Period. This should not be a Hilton. It should be a best western or motel 8.

10/10

Exceptional

05 Jun 2025

Herschel

Great stay. Professional service.

Partner

10/10

Exceptional

18 May 2025

Richard

great hotel staff

Leisure Pet

10/10

Exceptional

11 May 2025

Phillip

Property was very clean

10/10

Exceptional

05 May 2025

Thomas

Very beautiful area and convenient to shops and restaurants at the Summit! Only issues was road noise from interstate!

Leisure Partner

4/10

Poor

28 Apr 2025

Patty

Disappointing Stay Experience

We stayed in Room 400 and were disappointed with several aspects of our experience. The carpet was extremely dirty, to the point that we had to keep our shoes on at all times. Additionally, the curtain or room-darkening blind was not functional. We reported this issue to the front desk upon our arrival, but it was not addressed. We followed up twice more on Saturday morning, yet no action was taken. We were out of the room by 10am Sat & didn’t return until 7pm, so they had plenty of time to fix it. As a result, our youngest son was awake by 6:30 a.m. due to the light entering the room.

Furthermore, the breakfast area was not adequately stocked—both the food and juices were depleted in the morning, which was frustrating. Given that we paid over $500 for a two-night stay, we expected a much higher standard of cleanliness, responsiveness, and guest amenities.

We typically stay at Fairfield or Homewood Suites- will not be staying at any Home2Suites again.

Friends_and_family Family

8/10

Excellent

28 Apr 2025

Amy

It was a new place

Business Family

2/10

Poor

14 Apr 2025

Jennifer

The night time lady was so rude, we had no shower curtain, no sheets for sofa bed, tub wouldn’t drain. It was horrible.

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Darryl

Clean facility, accommodating, courteous, and professional personnel.

Leisure Partner

6/10

Pleasant

06 Apr 2025

Kimberly

Our air conditioner did not work in our room. Very hot!!

4/10

Poor

06 Apr 2025

James

This was clean and first glance… until we got ready for bed. There was blood splattered all over the comforter. Which was turned so you wouldn’t see it unless pulling everything back. The bathroom had mold all over the shower & sink. It’s funny because as we were checking in another couple was up complaining about their room. But the staff was nice and sorry.

Leisure Family_with_children

8/10

Excellent

01 Apr 2025

David

All good

Business Self

8/10

Excellent

31 Mar 2025

Kathleen

Everything was fine

Friends_and_family Friends

10/10

Exceptional

30 Mar 2025

Verified traveler

Everything was clean hair and dust free the employees and front deck was nice quick check-in breakfast was nice the pool wasn't open but did get an opportunity to go next door to the other hotel but overall we had a great stay.

Friends_and_family Family

8/10

Excellent

30 Mar 2025

Justin

The staff was wonderful, but expedia only sent them that i had booked one room. I had booked 2 rooms both with 2 queen beds and suite, and paid for both. Expedia sent one room, 1 king bed. The staff went above and beyond to get us another room. Expedia should be refunding the cost difference in rooms. Again, the staff was GREAT

Leisure Family

8/10

Excellent

26 Mar 2025

Daniel D.

The overnight staff was not helpful and seemed bothered when asked questions.

Leisure Family

10/10

Exceptional

21 Mar 2025

Darrell

Staff were great. Super nice group.

Leisure Family

8/10

Excellent

17 Mar 2025

Christy R

My first room the shower didnt work tye staff was very accommodating found me another room a couple of hours later

Leisure Family_with_children

10/10

Exceptional

13 Mar 2025

Robert

Very clean and the staff it was amazing

Leisure

10/10

Exceptional

15 Feb 2025

Valeria

Excellent customer service! Room was clean, spacious and comfortable. Close to restaurants and shopping.

Leisure Partner

6/10

Pleasant

14 Feb 2025

Donald

Staff and customer service were good. The only disappointed with our stay was the complementary breakfast. The food was cold and the choices were limited. There wasn’t even a microwave present to heat the food. The staff member (very kindly) suggested that we take our food to the room and heat it up. Hilton standards were definitely not met. I would highly recommend you discontinue the complimentary breakfast until it can be brought up to par. By discontinuing this substandard offer, your guests can be afforded the opportunity make other decent breakfast arrangements in advance.

Leisure

10/10

Exceptional

12 Feb 2025

Marissa

Loved this hotel.

Business Self

10/10

Exceptional

05 Jan 2025

Eric

Birmingham stay

The staff was incredibly friendly and helpful. Our room and overall hotel property was clean and easy to navigate. I would highly recommend this property if you are looking for a place to stay in Birmingham.

Business

2/10

Poor

23 Dec 2024

Mohsen

Worst Home2suite stay ever

The lobby had an overpowering smell of pesticides, and the rooms were not so clean. The bathroom was in poor condition: the bathtub drain was clogged, the toilet was scratched, and the toiler flush didn’t work properly. The worst part, however, was the breakfast. By 8 AM, they were literally out of everything. There was no milk, omelet, etc., This was by far the worst stay I’ve ever had. I’ve stayed at Home2Suites in other locations before and had good experiences, which is why I recommended this hotel to my friends and brought a team with me. Unfortunately, this stay was a huge disappointment, and I will never recommend it to anyone again.

Friends_and_family Friends

8/10

Excellent

05 Dec 2024

Angelyn

We’ve stayed at several properties from this brand and this particular location is not kept up as well as the other ones

Leisure Family

10/10

Exceptional

05 Dec 2024

Nancy

With this property being pretty new, it looks a little beat up. It needs a good cleaning. There is dirt in the corners and lots of finger prints. Maintainance needs to be called in to fix things that a loose and broken.

Leisure

8/10

Excellent

01 Dec 2024

RICHARD

Nice and roomy, but saw a few ants in the room. Regulating the temperature was a bit tricky.

Leisure Partner

8/10

Excellent

17 Nov 2024

Felicia

Nice staff.

4/10

Poor

10 Nov 2024

Tim

dirty blood soaked sheets in pull out bed

Leisure Family

10/10

Exceptional

08 Nov 2024

Ruth

The staff was friendly and polite. They were willing to assist at all times

Partner

10/10

Exceptional

03 Nov 2024

Tasha

I like that property was near shopping area and restaurants.

Leisure Family

8/10

Excellent

27 Oct 2024

Takara

The sheets smelled like heavy perfume and one of the pillows smelled like old drool.The shower had pink mildew in the corners of the doors.the couch and the lamp shade had stains. There was glass in two parking spots of the parking lot. I’ve stayed at Home2 facilities before and they’ve NEVER been like this. The lady at check in was really nice but went back to the front desk twice to see if I could get my bed linens changed but there was never any one at the front desk. I like Home2 facilities but I was truly disappointed.

Leisure

8/10

Excellent

08 Oct 2024

Anna

Good location in close proximity to a shopping center. Room was clean enough but the carpet in my room felt a little dirty. I guess that just comes with the territory of it being a hotel.

Leisure Self

10/10

Exceptional

28 Sep 2024

Robert

Excellent Service

Comfortable and clean stay in a very nice neighborhood.

Friends_and_family Family

2/10

Poor

14 Sep 2024

Ashley

Shower didn’t work. No maintenance on property to fix on weekends. It wasn’t low pressure it was dripping. No possible way to take a shower. Also stain on sheet. Had to get new one. Also got washcloths with mascara stains. Will not be returning.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Darrell

The Stay was Good.

Partner

10/10

Exceptional

28 Aug 2024

Amy

Very clean and nice

Leisure Family

10/10

Exceptional

19 Aug 2024

Carolyn

We were visiting family at UAB hospital and found this hotel last minute. We arrived late, after 10pm, and the front desk was super courteous and kind. Our room was clean without even any stray stuff in the corners of the bathroom, as can often be found. The beds were comfy and room amenities perfect. The breakfast in the morning was top notch. It was maybe 15-20 minutes to the hospital depending on traffic, and we felt very safe in the area. It's a beautiful area around the hotel. There was ample parking, even on a weekend night, with easy access to the hotel.
My only negatives:
Our neighbors were loud and woke me up the 2nd night, which was more about the neighbors and less about the hotel, since for the most part the hotel was quiet and pretty well sound-proofed as hotels go. Most of the staff was incredible, but there were one or two staff members we came across that clearly did not want to be there or do their job. They weren't outright 'rude', just obviously were trying to avoid being asked anything or bothered.
I was going to sit by the pool, which looked nice, but wasn't able to access it for some reason. My key card worked everywhere else but the pool. There are two washers and dryers on site for personal use. It cost a bit more than I was expecting, and of course to buy laundry detergent or anything in the convenience area was excessively priced.
All in all, we would stay here again and recommend this hotel.

10/10

Exceptional

14 Aug 2024

danielle

Second time I stayed bringing my daughter to college . Perfect spot to stop shop and eat .

Leisure Family

8/10

Excellent

06 Aug 2024

Felicia

The rooms are large enough for my family of six. The pool looked nice but closed at 10pm even on the weekends. We had to ask for sheets and pillows for the pullout sofa, then towels because they only gave us 3. The breakfast options were terrible, No meats, coffee, yogurts, or fruits. Basically you had an option of cereal. But the beds were comfortable and it was close to shopping and dining.

Leisure Family

4/10

Poor

29 Jul 2024

Angelia

Stay in general

I felt I was overcharged for my stay water overpriced parking was terrible food was mediocre

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Andressa

Nice

Business_and_leisure Self

4/10

Poor

12 Jul 2024

Dalton

I have stayed in many home 2 suites the last 7 years - this one was disappointing - the lobby had lights off when I arrived as did the front desk area - maybe this is how this location handles its common areas - it came off as very univiting - the room has NO toilet paper and there were not additional sheets pillows or blanket for the pull out sofa - . Breakfast was also more disposing - the lights were not turned on until 20 minutes after breakfast started , the juice machine was also turned o. Late . The employee was doing but breakfast and front desk - I did not fault her I just didn’t understand why there were not other employees like other locations I have been too - the employees on both night and early morning shift were doing the next they could with what they had . This location disappointed she be owned by higher ups within the organization . The whole experience left a bad impression .

Friends_and_family Family

10/10

Exceptional

28 Jun 2024

Kiya

Enjoyed it.

Business_and_leisure Friends

10/10

Exceptional

26 Jun 2024

Cindy

I don’t always fill out reviews, but this property deserves all the props they can get. It is so well-maintained, and there’s not an unfriendly face in the building. Everyone was so helpful and deserve to be commended! We will definitely be back.

Business Family

10/10

Exceptional

16 Jun 2024

Verified traveler

Just stayed one night. Room very spacious and clean. Breakfast was good. Beds comfortable. Near lots of places to eat. Staff very nice. Would stay again

Friends_and_family Family

8/10

Excellent

15 Jun 2024

Jeff

Great little gym. Helpful staff. Good breakfast.

Leisure Self

10/10

Exceptional

25 May 2024

Herschel

Very nice and clean. Also very quiet and well-maintained. Shower has strong, water, pressure and great amenities

Partner

8/10

Excellent

24 May 2024

Jenny

Great stay with a couple of hiccups

The room was great, the beds were comfortable, and the breakfast and coffee were great, as usual. My only issues were there was no shampoo or body wash in the dispensers in the shower and when we got ready for bed the bedding for the sofa bed was not in the room...and we ended up having to go back down to the front desk to pick it up.

Friends_and_family Family

10/10

Exceptional

01 May 2024

Kirby

Quiet and restful place in prep for medical procedure. Thank you!

Business Partner

10/10

Exceptional

10 Mar 2024

Tameria

It is a great place to stay. Will be coming again.

Leisure Family_with_children

6/10

Pleasant

17 Feb 2024

Melissa

Good stay,rough checkout.

Hotel was clean and breakfast was good. Check out was rough. We used hotels.com and the lady first made me wait through 6 answered phone calls to acknowledge me then refused to give an itemized receipt for our records.

Friends_and_family Family

10/10

Exceptional

17 Dec 2023

Derrick

First step in the lobby and i noticed that it smelled so good and looked real clean

Partner

6/10

Pleasant

08 Dec 2023

joseph p

Liked because it is close to hospital.
Next to interstate and truck noise.

Leisure Partner

10/10

Exceptional

24 Nov 2023

Veronika

Get rid of the syrofoam breakfast plates and drinking cups- terrible for the environment

Leisure Family_with_children

4/10

Poor

11 Oct 2023

D.

Pretty area. Convenient

Leisure Family_with_children

4/10

Poor

07 Oct 2023

John.

Dirty worn out furniture. Cigarette burns on the carpet. Worste hotel I’ve stayed in in many years

2/10

Poor

25 Sep 2023

Faith

not good

There was pee around the toilet on the walls, there were cochroaches, the bill was higher than what was stated on hotels.com, dark stains on the couch, when we opened the sofa bed it was completely gross - hair, stains, etc. it was awful. the curtain didn't work to close. my husband has the pics - apologies. but worst trip ever

Friends_and_family Family

8/10

Excellent

18 Sep 2023

scott

Not terrible.

Check-in staff was great. Morning staff seemed like they had more important things to do. Stayed at end of first floor, non smoking, but not sure policy enforced. Breakfast was great, room was great, TV during breakfast was set to Non-kid friendly channel with lots of children in area. No staff around to ask for change.

Friends_and_family Family

10/10

Exceptional

17 Aug 2023

John

Keep up the good work

The night clerk that checked me in was fabulous. I am so sorry that I did not get her name to formally brag on her attitude, actions, and professionalism. The room was accommodating and near the hospital where I had a procedure done the following day. My wife act the breakfast and had coffee and both were good.