Name: Best Western Carlton Suites
Address: 140 State Farm Pkwy, Birmingham, 35209, US

6/10

Pleasant

01 Aug 2026

Arrington

Hotel lobby shows signs of major water damage from the ceiling to down the walls. The first room I was assigned had mold on the AC & bathroom vent. The 2nd room was mold free but the ceiling showed water damage, the room felt damp & the bathtub had a constant drip. It worked for a quick 1 night stay but wouldn’t stay for multiple nights.

8/10

Excellent

31 Jul 2026

Nichole

I was only in town for the night for a concert. The room was fairly decent, could use some dusting though

2/10

Poor

30 Jul 2026

Abigail

Dead spider in the bed, sticky stuff on the floors by the side tables by the bed, sheets were stained YELLOW/brown like someone had thrown up or peed on them. Absolutely would never stay again.

4/10

Poor

28 Jul 2026

MARY

Staff was friendly

4/10

Poor

28 Jul 2026

Brandy

Upon check there is an additional fee. The room was not swept well. The tv where the beds are was not working well. I had to figure out how to get the channels to work. Breakfast was closed @ 9:02 am. Upon checkout I had to wait on a worker to check my room before my deposit was given back. There was a baby roach crawling on the inside of the door when I enter the room.

10/10

Exceptional

23 Jul 2026

Kevin

Exelente

4/10

Poor

18 Jul 2026

Michael

The breakfast buffet was good, but it would've been much more enjoyable if the attendant had not watched us like a hawk, as well as the other guests. It made me uncomfortable. Nowhere to sit our luggage in the room, other than the beds or a loveseat that had stains under the cushions and crumbs, most everything had to go on the floor. There were 4 of us in a room, yet there were only 2 washcloths and 2 towels. The room was humid and floors were sticky. Door to the room had to be slammed hard to close it. The real kicker is that there was a small smear of human feces on the wall next to the toilet. The wall was white, so you could tell what it was. We will not book there again.

Family_with_children

10/10

Exceptional

13 Jul 2026

Kevin

Exelente

Family

10/10

Exceptional

12 Jul 2026

Sierra

They are super nice every time I visit!

10/10

Exceptional

11 Jul 2026

Phillip

It was good Food was excellent

Friends_and_family Family

4/10

Poor

26 Jun 2026

Billie

The breakfast was ok, however you were watched like a hawk in my opinion. The room was not up to par I know it was older, however the smell in the room. The dirt in the corners from poor cleaning and the floor had gaps in the wood or whatever it was made of. That you could trip over. The door to the room maybe because of age didn't work well.

Family_with_children

6/10

Pleasant

21 Jun 2026

Kayla

Elevator broke down while we were there we stayed on the 4th floor….. bags and kids was a nightmare our first room was reeking a urine smell which we were quickly accommodated to a better room which was on the 4th floor… the room had its flaws but was all in all better than the 1st room. I stayed better places for the price!

Family_with_children

8/10

Excellent

20 Jun 2026

Carolina

Staff was very kind and useful ! Room was acceptable for a Owr friendly property. Bathroom wasn't great but acceptable.

Pet

10/10

Exceptional

19 Jun 2026

John

The management was terrific. Had issues with the T V in our room, the management responded immediately and corrected the issue.

Family

10/10

Exceptional

14 Jun 2026

phillip

Mr. Patel was attentive to my needs. The property was clean and breakfast was good. This was one of my best hotel stays ever. Excellent

Family_with_children

10/10

Exceptional

13 Jun 2026

James

Great service and comfort.

Friends_and_family Friends

4/10

Poor

09 Jun 2026

Susan

Did not get breakfast! Waiting on food delivery! We waited 2 hours and did not get breakfast buffet. Only waffles available! Disappointed!

Friends_and_family Family

4/10

Poor

06 Jun 2026

Robert

The price is very reasonable. Location was great. The shower didn’t have hot water on the second night. The front desk staff should get hospitality training.

2/10

Poor

30 May 2026

MELANIE

I was told there was a heated pool before I booked get there pool isn't heated. The door near the entrance with the handicap ramp did not open with the key. Also water was off for a few hours during one of the days of my 3 day stay.

Partner

10/10

Exceptional

28 May 2026

Scott

Low key and nice people no problems.

6/10

Pleasant

20 May 2026

Lashona

The room smelled musty, bath tub/walls were broken in spots, couldn’t connect to any apps even though had WiFi. People were loud and cussing early in the morning in the parking lot. Also people were knocking on doors and running through the halls. I will never stay there again it was horrible. The guy at the front desk hung up on me after I asked about the apps on the tv. He was so rude.

Self

6/10

Pleasant

17 May 2026

Jennifer

When we first got to our room the cleaner smell was over powering, the bathroom door didn’t lock, and it smelled like marijuana in the hallway. It was okay for a pinch but wouldn’t choose it again. The breakfast was okay, but the staff didn’t even talk and was on her phone the whole time. Overall I’d give it a 4/10.

Friends_and_family Family

2/10

Poor

13 May 2026

Ashley

The hotel was dirty and outdated. Breakfast wasn’t worth it even with it being free

Friends_and_family Family

4/10

Poor

12 May 2026

Juan

Needed to wear my flip flops in the shower. Huge hole in the wall. Seemed like the room hadn’t been mopped in ages. Feet black after waking around barefoot. TV and remote didn’t work. Husband said breakfast was fine.

Friends_and_family Family

4/10

Poor

10 May 2026

Chante

This property had a lot of truckers between this property and the one hotel
Next to this one, as well as other people which surprised me because I checked in really late. Although the room is very spacious,(2 queen beds) the bathroom wasn’t cleaned properly as hair was on the shower door and the floor by the toilet!was dirty. There were so many people standing around the side of the building smoking and the inside of the hotel smelled like weed and cigarettes which isn’t something I want to smell . There is another hotel in the same lot basically set apart by a concrete divider. I didn’t like the atmosphere at all. If you don’t mind what I mentioned above, then you would be ok with staying here at this location in the Lakeshore area. If my husband and son weren’t with me,
I probably would have asked for a refund so that I could find a different place to stay for the night because I wouldn’t have felt safe by myself.

Family

4/10

Poor

05 May 2026

Mark

Elevators were out of order

8/10

Excellent

30 Apr 2026

Billy

Staff made check in/out easy. Breakfast was good and very convenient.

Partner

10/10

Exceptional

29 Apr 2026

John

Comfortable beds, is an old hotel but it been taking care of and it is very quiet. Great staff.

6/10

Pleasant

27 Apr 2026

Christal

Our stay was pretty good until it came to breakfast time. Staff was rude, no milk, no butter, limited juice, no pastries, limited cereal, and just a feel there was a last or preparation. Our room was nice and the check-in process was nice.

Family_with_children

10/10

Exceptional

24 Apr 2026

Robert

Great room

Friends_and_family Friends

2/10

Poor

17 Apr 2026

Thomas

My husband I have a lot of overnight stays in Birmingham due to surgeries. This was the first time staying at Best Western, and the last time. The shower rod in the bathroom was about to come off the wall. The tub was rusted, there was dead bugs along the edge of the tub, you could tell that the floors had no t been swept or mopped in who knows how long. The bottoms of my socks were black. We even found someone’s sock in the closet, that tells u how well they clean. Even the baseboard was coming off the wall. Also, when checking out we asked for a receipt. They gave a printout that has $0 on it. Said they could not print a receipt with the amount on it, due to going through a 3rs party. We have always got a receipt at another hotel and went through a 3rd party. So to say WILL NEVER STAY THERE EVER AGAIN. I WOULD RATHWR SLEEP IN MY CAR.

Partner

8/10

Excellent

14 Apr 2026

Kay

Menu fresh but coffee wasn't good. Went to Dunkin Donuts after.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Stacey

The room was clean. The bathroom could have used a much more detailed cleaning, but I wasn’t sleeping on the bathroom floor. The breakfast was fresh and plentiful. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Leigh

My room was clean and comfortable. I traveled solo and felt safe in the area. I recommend this hotel to anyone traveling through the area on a budget.

Self

2/10

Poor

02 Apr 2026

Jason

Entire property was dirty. Continuous smell of marajuna throughout the entire property. Front desk was very useless and rude!!!

Friends

8/10

Excellent

26 Mar 2026

Dan

N/A

Partner

4/10

Poor

23 Mar 2026

Joey

Great attendant who was working. Weird smells in the elevator and hallway leading up to the room. Room was dirty, the mini fridge was pretty loud and the AC unit was even more load. Combine that with an uncomfortable bed and our nights rest was, pretty bad.

8/10

Excellent

22 Mar 2026

Jeremy

Clean room

8/10

Excellent

16 Mar 2026

Ann

Close to dining options and fast food. Convenient to the interstate but not not really close to shopping area.

Family

8/10

Excellent

15 Mar 2026

anthony

Hotel was easy to access and staff was nice. Immediate property was clean. Located within walking distance to several nice restaurants.

Self

10/10

Exceptional

15 Mar 2026

Jennifer

Staff was friendly.

8/10

Excellent

14 Mar 2026

Regena

Parking was easy, staff was friendly and helpful, with the inconvience of the locking of our door. They moved us into another room

6/10

Pleasant

14 Mar 2026

Jennifer

Parking was easy and convenient. Hotel smelled of oil or mechanic shop. After the first day the elevator quit working which is where the smell came from. Breakfast was not good at all. Hotel is in need of TLC.

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Dorothy

Room was clean, staff were helpful and professional, parking was adequate and nothing about my car was stolen or broken in to, would stay again.

Self

2/10

Poor

02 Mar 2026

Natasha

Parking is easy. Access to the room a little hard especially when carrying a baby. Room was not clean, my little found raisins, a comb, and a lighter in the room. The faucet in the kitchenette leaked when being used, the faucet in the bathtub wouldn't get off of shower, and the couch and bed was super hard and uncomfortable. The day receptionist was hard to understand and a little rude.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Francis

Room was clean,breakfast ok,staff ok

Partner

4/10

Poor

01 Mar 2026

jordan

Amenities
The shower wasn’t draining properly and when I asked if they could do something about it they said no. Then proceeded to say they would find us a new room and then said they didn’t have anything. No one was very welcoming

6/10

Pleasant

26 Feb 2026

Dulce

A weird odor when you enter.

Family

10/10

Exceptional

23 Feb 2026

kdayshein

Yes

6/10

Pleasant

27 Jan 2026

Ayesha

The room bathroom toilet was dirty and it had rusty screws sticking out the shower wall where someone broke off the handle, the ceiling was cracking over the bed, and ants was all over the bathroom. It was an ok stay, for the price i paid i expect better
conditions it was room 224

Partner

6/10

Pleasant

19 Jan 2026

cynthia

Room was ok floor very dirty

Partner

10/10

Exceptional

03 Jan 2026

yolanda

Nice and quiet

Friends_and_family Friends

6/10

Pleasant

15 Dec 2025

Latonya

The room overall was very pleasant and clean but it had aroma of marijuana in it

Friends_and_family Family

4/10

Poor

29 Nov 2025

William

The bathroom fixtures were falling off the wall. When I reported it to the front desk he said thank you and hung up the phone. This is the 2nd Best Western we have stayed at the was ‘pet friendly’ but they put us in rooms that are substandard. The room in Dothan had a filthy carpet and smelled like wet dog. We pay an extra fee to bring our well behaved dog and expect the same type of room if we didn’t have a pet with us, not a smelly, scratched up room. We won’t be staying at a Best Western again. I reported this to both places

Partner

4/10

Poor

18 Nov 2025

Shane

This was the second time we've stayed here but won't do a third time due to the lack of room cleaning and maintenance. First the highlights. The room was large, with a sofa, bigger than dorm size frig, nice size counter and bar sink. This hotel is pet friendly. The grounds surrounding the property (not on the hotel property) is great for walking the dog. There is a grove of pines that we walked along vs. typically walking around and around a parking lot. The parking lot was well lit. There's an awesome sushi place within 3 minutes (and several other restaurants ) easily walkable and the service and food was great. Now for the negatives. The ceiling in the shower room has mild growing on it and also mold growing pretty thick around the safety bar. The flip security lock inside the door was broken and parts were missing. The floor (nice LVT) was extremely dirty. You couldn't see it due to the color of the tile however I wiped up some water off the floor and the rag was filthy. It's been a long while since it's had good cleaning. The king size bed was ok but needs replacing as we rolled a bit to the middle. It is pet friendly. However when you check in a sign on the front counter clearly states the pet fee is $20 per night, per pet. Plus you sign the electronic card reader which also states it's $20. We were charged $24 so not sure why that is. The indoor pool was not working/closed. So due to these maintenance items and cleanliness issues, we won't stay again.

Leisure Pet

8/10

Excellent

29 Oct 2025

Jonathan

We always stay here on are travels and enjoy the location and facilities

Leisure Family

8/10

Excellent

21 Oct 2025

steve

Good for the price

Leisure Family

10/10

Exceptional

19 Oct 2025

Krystal

Me amd my kids stayed 1 night and had no issues. Beds were super comfy, room was clean, great water pressure. Overall 10/10

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Natasha

It was a peaceful stay

Business Self

4/10

Poor

15 Oct 2025

Leah

Not worth the nightly price

Employees were friendly enough, but the hotel is definitely not handicap accessible. We brought my handicap, mother and struggle to find close parking, and the only elevators were in the middle of the hotel, which made it hard for her to get back-and-forth. The indoor pool was not heated. It was freezing so we couldn’t even swim. The room was subpar, not worth the amount I paid nightly. Beds were super hard and too firm. The door wouldn’t shut without force so we were concerned for our safety. The only thing good was that it was in a convenient location, so there was plenty of food and shopping around to enjoy.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Marla

The parking area and everything was safe, well kept. The rooms were excellent. Clean, comfy, and had all the basics. Breakfast was pretty decent as well.

Partner

10/10

Exceptional

11 Oct 2025

Gina

Room was nice and clean! Very quiet in the hallways and friendly staff!

8/10

Excellent

10 Oct 2025

Scott R

Parking good
Breakfast pretty blah

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Jared

Room was clean hot water for shower didn’t see much staff air conditioning worked real well

Friends_and_family Friends

6/10

Pleasant

28 Sep 2025

Martha

Everything about this facility / service was average (at best) Not altogether negative but nothing to write home about or to share with others. A/C was noisy -renovations to bathroom area was sub-par. Breakfast was complete with powdered eggs and little choices of fresh fruit for oats or yogurt.

Friends_and_family Family

6/10

Pleasant

17 Sep 2025

Mike

Very hard to get around the building. Things spilling all over not cleaned up right as you enter side door. Definitely not a good place for people who have a hard time walking around. It was like mountain climbing to get in building

Leisure Pet

2/10

Poor

11 Sep 2025

Tracy

Terrible

Business_and_leisure Partner

8/10

Excellent

17 Aug 2025

Karen

Good

8/10

Excellent

16 Aug 2025

Tiffaney

Only stayed for one night but was a good stay overall. The towel holder by the bathroom sink was basically falling off the wall. Our room was non-smoking, but we could somehow smell cigarette smoke in the bathroom. It's almost like it was coming through the vent. Besides those 2 things, no complaints for a 1 night stay.

6/10

Pleasant

10 Aug 2025

Audree

The rooms were large and breakfast good. The room and hotel as a whole needs some attention. The room smelled poorly when we walked in because the AC had been off a while and the room could have been cleaner and a few things updated.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Meleana

Great service

The gentleman at the front desk was very helpful. We had booked a room but last minute decided to come a day earlier and they were able to accommodate us with a great room and price.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Tangela

2nd time here and the stay was good.

Leisure Self

8/10

Excellent

17 Jul 2025

Denisha

Front desk has good customer service and a welcoming atmosphere

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

joseph

Awesome staff Clean room and friendly staff

Leisure Self

10/10

Exceptional

10 Jul 2025

Angelica

The staff was awesome... didn't like the fact that i surprised with a security deposit, the beds in the room wasn't what i booked

10/10

Exceptional

07 Jul 2025

Mekayla

Everything

Leisure Self

10/10

Exceptional

06 Jul 2025

Timothy

Prime location for everything you need

Leisure Family_with_children

8/10

Excellent

02 Jul 2025

A.T.

Nice, convenient, and accessible

10/10

Exceptional

29 Jun 2025

Anna

Room and hotel clean, nice room and extremely friendly front desk lady! We enjoyed our stay!

6/10

Pleasant

21 Jun 2025

BEVERLY

We asked for a first floor room or room near the elevator due to a medical condition. We were reserved a room on the 4th floor where we had to walk a long distance to get there. We had to walk down stairs from the parking lot which was not disability accessible. I would not stay here again.

Leisure Family

6/10

Pleasant

15 Jun 2025

CHANTAL

Room was nice, beds good and water hot. They had coffee and hot chocolate available 24 hour. Staff was very nice. A/C not as good. Also, had $100 deposit that did not know about. Had a sign to read as was checking in. But, already committed to staying. If was listed but I didn’t read then my fault.

Business Family

6/10

Pleasant

14 Jun 2025

Angelica

I loved the front deak ladies. My room wasnt thoroughly clean when we moved in. At breakfast, one of the staff workers threw away my cup that i had brought down from my room with me.. it was a personal cup not a room cup. I also ordered a king size suite online but upon checking in, i was given a queen size suite

10/10

Exceptional

13 Jun 2025

Doug

Large room

8/10

Excellent

13 Jun 2025

Tonya

Pool area cloudy.
No towels

Leisure Family_with_children

4/10

Poor

12 Jun 2025

Alannah

So, nobody has it listed that hotels are now charging incidental fees or deposits on top of your booking. I haven't booked a hotel before this one in the last 5 years, so I wasn't aware of this. The pool is closed for maintenance until further notice which was one of the main reasons we booked this specific hotel was so we could swim before a busy day the following day. Breakfast was okay but on the way to breakfast, the ground floor hallway stank of weed which seemed to overtake the smell of breakfast. It wasn't the worst stay at a hotel I've ever had, but I honestly don't think we'll be staying here again unless it's an absolute emergency and the only place available.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2025

Kay

On the surface the place looks nice and then you realize the bathroom is not really clean. The bed frame is all scuffed up. It is generally not in good shape. Cleanliness is not a priority.

Partner

2/10

Poor

08 Jun 2025

Brian N Kristy

The most terrible hotel I've stayed in

We were placed in a room on the 1st floor. Above our room was the workout room. Literally the ceiling was falling into the floor from the beating and banging on the floor above us. We wanted our money back ($400) and left the hotel.

Partner

4/10

Poor

08 Jun 2025

Mike

There were hookers in the parking lot when we arrived. High on drugs. The rooms microwave waa disgusting. Tried to eat the breakfast but at 9 he was putting it away, ignoring me when I asked if we could just grab a few things before he threw it away. He was rude. Why treat customers like that?

Leisure Partner

6/10

Pleasant

08 Jun 2025

Monique

Needs some work from staff from checking in to inside the hotel area pool ice machine

Business_and_leisure Family_with_children

8/10

Excellent

07 Jun 2025

Brooklyn

Hotel was clean but dated, the AC wasn’t on prior to us entering our room and it was probably 90 degrees in the room (it was 91 outside) so it took a long time to cool off enough to be comfortable, I wish the pool had better hours

Friends_and_family Family

8/10

Excellent

05 Jun 2025

Kaylene

The staff was friendly, the hotel was quiet and safe. The room was nice and comfy. The only issues were the lack of towels in the gym and pool area. The elevator had a few spills that was not cleaned up for several hours. The pool also had a dirt ring around the top. One last thing that was good and bad was the smoke detector went off when showering with the bathroom door open. My wife and I enjoyed a hot shower until the alarm sound in the room causing me to get out and fan the alarm. I also rushe to place clothes on in case the staff came to check on the alarm but no one showed up. Outside of that its a really nice hotel and I enjoyed our 3 day 2 night stay.

10/10

Exceptional

05 Jun 2025

Cheryl

Nice, comfortable & clean

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Tammy

Clean and comfortable

Leisure Family_with_children

6/10

Pleasant

22 May 2025

Mike

side entry to facility was inconvenient - down stairs. Room on 4th floor was almost at end of long hall past elevator.
Minor - shower curtain rod supports were not a professional installation, but made do, not what one would expect at this level of hotel.

Leisure Family

4/10

Poor

10 May 2025

Rachael

Hotel staff should check the rooms prior to a guest stay.

6/10

Pleasant

08 May 2025

Chad

The pool was disgusting, everything else was good.

6/10

Pleasant

06 May 2025

Teresa

Friendly staff. Large room. Room was very humid with significant water damage to the ceiling. Had to keep the a/c turned down to reduce the smell from the humidity.

Leisure Family

6/10

Pleasant

04 May 2025

Laura

I’ve stayed before and it was excellent. The bathroom was dirty, the floor in the room was sticky. It was not at all maintained. I tried calling the front desk to ask a question and the person who answered said “I don’t know” and hung up. A disappointing experience.

Leisure Family

8/10

Excellent

27 Apr 2025

Lori

Room was nice, very spacious and clean! Pool was warm and a nice size - but could be cleaner but I am sure it is hard to keep a pool clean with that many guests every day. Overall better than my expectations! Great location and clean room

Business

10/10

Exceptional

25 Apr 2025

John

Didn't quite like access to the hotel a bit busy. But that's no one's fault otherwise ok

Leisure Partner