Name: Holiday Inn Express Birmingham Inverness 280
Address: 156 Resource Center Parkway, Birmingham, 35242, US

2/10

Poor

01 Aug 2026

Alysia

Would not stay here room I reserved was not available got moved to a smaller room said they would not assist in refunded the deference, would not give me a receipt. Room was not very clean lights flickered hotel was noisy. Super disappointed in our stay

10/10

Exceptional

31 Jul 2026

Zaria

The rooms are clean. The staff was amazing and the breakfast was good.

8/10

Excellent

27 Jul 2026

Nona

The front desk clerk was very helpful.

10/10

Exceptional

23 Jul 2026

Andrea

Loved it! We will be booking again! 💜

10/10

Exceptional

19 Jul 2026

Thaddeus

Great experience

Friends

10/10

Exceptional

18 Jul 2026

Ira

The young lady at the front desk was exceptional

Family_with_children

10/10

Exceptional

16 Jul 2026

RALPH

The staff and the attention given to my family was excellent. Thanks

Family_with_children

10/10

Exceptional

16 Jul 2026

Shasta

Everything was great

2/10

Poor

14 Jul 2026

Courtney

This was the worst Holiday inn express I’ve ever stayed at and they are my preferred hotel. Half the outlets in our room did not work. Every time we left the room we had to go back down and get a new key bc the locks were broke. The bathroom contraption that holds the lotion was broken on the wall. The bathroom was dirty. If it wasn’t a one night layover and I didn’t have my
Kids I would have left. This will deter me from using holiday inn in in the future. No bathtub stopper. The toilet handle was broken.

10/10

Exceptional

12 Jul 2026

Tamandrea

Great overall

10/10

Exceptional

07 Jul 2026

Toby

Nice place to stay, clean rooms and clean hotel

Friends_and_family Family

4/10

Poor

03 Jul 2026

Antiffany

Our stay at the Holiday Inn in Birmingham was one of the worst hotel experiences we’ve ever had and did not reflect the IHG brand at all.
The staff was unprofessional from the start. No one wore anything identifying them as employees. My card was incorrectly charged for our one-night stay, and then my mother’s card was charged for the same stay. We were repeatedly told it was Hotels.com’s fault, even though my bank clearly shows the charge came directly from Holiday Inn. They claimed to process a refund, but I still haven’t received it. They also refused to provide any receipt or documentation, saying it was “against policy.”
The room was dirty, with old food left on the carpet, and it appeared to have unfinished repairs. The situation became so uncomfortable that I had to call the police. Instead of showing concern, the staff laughed, acted condescendingly, and dismissed our concerns. When I asked the woman who identified herself as management for a business card, she simply pointed toward the front desk and said there was one there. There wasn’t. I asked her again if she could provide one, and she refused. I then asked for the phone number to corporate, and her response was to “Google it.” This entire interaction is captured on the hotel’s security cameras.
We were in Birmingham for a funeral, not a vacation. While grieving, we should not have had to deal with rude staff, billing issues, and an unsafe environment.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Anita

Great stay for two nights!

2/10

Poor

29 Jun 2026

Candice

We arrived to our hotel at almost 11pm to be given a double bed room, which is what we booked. We opened the door to a pile of trash. Upon further inspection of the room, there were empty TRULY cans everywhere, the beds were unmade and slept in. The pillows had makeup on them. There were towels all over the bathroom floor, trash in the trash can. My husband went down to tell them that was unacceptable and they put us in a new room. They \"upgraded\" us to a King suite with a pull-out couch bed. We accepted our defeat because we were exhausted from our 10.5 drive that day, so we accepted. We drove here for our 17YO daughter to play in a softball tournament so you can imagine the sort of sleep anyone can get on a pull out couch bed. The bathtub would also not drain due to being clogged full of hair. Just very unclean and gross. I asked to be comped for a night at least and have not seen anything in regards to that. I would not recommend staying here. There were SEVERAL others who had come down to complain about their rooms because they were not cleaned or one person even had a flooded bathroom.

Family_with_children

10/10

Exceptional

27 Jun 2026

Matthew

Booked last minute. Staff excellent. Property in fantastic shape.

2/10

Poor

14 Jun 2026

James

Poor maintenance staff things that are broken are not getting fixed. Suggest replacing all the locks on the doors. Got sent to three different rooms locks did not work on any of them. Breakfast was terrible don’t understand how you can screw up powered eggs but it happened. We will avoid all Holiday inn express in the future improvements need to be made.

Family_with_children

6/10

Pleasant

09 Jun 2026

Pamela

The pancake machine was broken in the breakfast room. The paint was poorly applied in the room, the caulking around the sink was dry but had dripped down into the sink so it was visible. The hallway carpet and area around the elevator were dirty with fingerprints on the stainless steel. Just a disappointment that details were not considered.

Family

6/10

Pleasant

31 May 2026

Alexandria

Overall our stay was fine, however you could tell that maintenance is not well done. Our bathroom door physically would not stay closed or latch, our toilet handle was jammed, several messy patch jobs around. The bedroom carpet was sticky feeling on bare feet. Hair behind doors. Hair on clean towels and washcloths. Just poor attention to detail overall. However, I do not blame the housekeepers when checkout is 11am and check-in is 3pm. That is an ill amount of time to appropriately flip dozens of rooms. Breakfast buffet was average, however a few items were unavailable such as the pancakes and 2/3 of the juice options. Also they didn’t replenish food as the morning progressed so a lot of people were left with even fewer options. Bed was comfortable and clean.

Family_with_children

2/10

Poor

30 May 2026

James

Website said there was a restaurant/bar in the hotel, I called twice and asked and was told yes, and I arrive to no restaurant/bar. I also reserved an accessible room, as I am in a wheelchair. On three of the phone calls made to the hotel, I asked if the bed would be wheelchair heighth, since it's an accessible room, only to be told all three times \"I don't know.\" Upon arrival in the \"accessible room,\" the bed was not wheelchair heighth, and there was a tub in the bathroom. I'm not really sure what made this room \"accessible.\" The bed heighth was so terribly high that I could barely get onto it and I transfer exceptionally well from a wheelchair. Also, I nearly fell from this extremely high bed when morning came, which would have probably left me hurt in some way and I would currently own this hotel from the lawsuit...

Partner

6/10

Pleasant

30 May 2026

Danah

Pool and hot tub were nice, breakfast was good but the entire place needs a deep clean.

Family_with_children

6/10

Pleasant

26 May 2026

John

Hot tub was nice. Staff was friendly and helpful.

Partner

8/10

Excellent

21 May 2026

Kenneth

Rooms are dated and need updated.

Family_with_children

10/10

Exceptional

21 May 2026

Bonnie

The pancake maker was down for the duration of the trip. The kids were sad. Maybe keep a waffle maker on hand for back up.

Family

8/10

Excellent

21 May 2026

Deborah

Everything good. Goo staff

Friends_and_family Family

8/10

Excellent

15 May 2026

James

We enjoyed the warm pool and hot tub!

Family_with_children

10/10

Exceptional

11 May 2026

Alexis

Booked last minute after driving for 8 hours. Check in staff was AMAZING. He was incredibly nice to us (I have loud kids). Breakfast was probably the best I’ve had at a hotel in a long time!

Family_with_children

8/10

Excellent

07 May 2026

James

No maid seevice

Partner

10/10

Exceptional

03 May 2026

Allison

Room was clean. All needed items present. Staff were kind and pleasant even in the hallways. Breakfast area was well stocked and clean.

Friends_and_family Family

10/10

Exceptional

02 May 2026

simone

Great place to stay

4/10

Poor

27 Apr 2026

Claudette

Got booked in a preoccupied room first. Then for the fourth time going back down to the reservation desk the check in guy told us there was a trick to opening the door. Back up we go again to finally gettin our room. The water pressure is terrible. Could barely get the soap out of my hair. The whole place needs an upgrade for $300 a night.

Family_with_children

10/10

Exceptional

24 Apr 2026

Laura

.

6/10

Pleasant

22 Apr 2026

Bettina

The hot tub was wonderful, but closes at 9:00 pm. The room was clean and neat, but we had not hair dryer. Once informed, staff replaced quickly, but the first replacement did not work. The second one did.
My stay was for 4 nights. The first two were fine, but I had to have both room keys reset for night 3 and again for night 4. This is frustrating when I am traveling with my elderly mother, and she has to stand and wait by our door while I go back to the lobby to get them reset. She walks with a cane and standing is difficult.

Family

6/10

Pleasant

21 Apr 2026

Michelle

The room was clean but housekeeping did not clean for the 4 days we were there even when we asked each morning for clean towels or towel exchange and sheets to be change one morning. We even asked front desk as the house keeping staff kn the floor said they had to call and get permission each time we approached them. We ran out of toilet paper and had to go ask for some at the front desk..we had to ask for towels when we needed clean ones each day. Staff gave us sheets and said we could change the sheets ourselves.

Friends_and_family Friends

2/10

Poor

20 Apr 2026

Felix

I stayed for three days the cleaning service was very poor they never cleaned the room and they never brought fresh towels

Business

2/10

Poor

20 Apr 2026

Nidal

very loud hotel, you can hear everything, the doors shake the walls !! this must be a hot spot for kids soccer and cheer (cheer place next door)kids running up and down the halls and every door closing shakes the building !!, there is no sound absorption anywhere, you hear everything !!!!

8/10

Excellent

19 Apr 2026

Laquita

M

6/10

Pleasant

19 Apr 2026

Jacquline

Bathroom was not clean and hair was everywhere .

Family_with_children

8/10

Excellent

11 Apr 2026

Subramanian

Friendly and helpful staff! Breakfast could have more veggies! Convenient location.

Family_with_children

10/10

Exceptional

09 Apr 2026

Olivia

Heated pool, clean updated rooms, ample parking, great safe area.

Family_with_children

8/10

Excellent

07 Apr 2026

Shunta'

I used it for what I needed, a weekend stay.

Partner

2/10

Poor

29 Mar 2026

Taylar

The room was canceled without prior knowledge and ANTHONY the receptionist lacked compassion and hospitality.

Family_with_children

6/10

Pleasant

27 Mar 2026

Susan

It was ok place needs some up date and more front desk staff at prime check in time real long lines

Friends

6/10

Pleasant

25 Mar 2026

Rita

The pool was closed for 48 hours when we arrived. They tried to put us in a room number that did not exist. The room we were in had power go out at 8:30pm. They moved us to another room that had no towels or coffee pot. They didn't offer to correct anything. I asked for a discount and was told it would have to come from hotel.com. we were not happy! Definitely not usual for Holiday Inn Express!

Friends_and_family Family

4/10

Poor

25 Mar 2026

John

Terrible stay
Property needs attention
We primarily stayed here for the indoor pool
It got shut down the day after we checked in and stayed shut
One day they had dry cereals but no milk
Toilet and shower both leaked
Our door key had to be reprogrammed
Room doors hard to open and shut

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Cil farney

The pool was extremely dirty and heavily chlorinated; my family and I couldn't stay in the water for even 20 minutes because of the excessive chlorine. Aside from that, the hotel is very good, and the guy at the front desk was very friendly and attentive.

Family_with_children

8/10

Excellent

18 Mar 2026

Charles

Spa was broken. Rooms were big

Self

2/10

Poor

16 Mar 2026

Wendy

They called me 20 minutes before arrival which was after check in time to tell me they don’t have the room. Booked hotel 2 weeks ago.

4/10

Poor

26 Feb 2026

Matthew L

The first night someone was given a key to my room and walked in unanounced while I was in bed. My belongings were moved out of my room after the first night and the room always given to someone else without informing me. When I asked why I was told that I was moved to another room. When I went to the second room was there. in it. T

8/10

Excellent

26 Feb 2026

Amanda

Hotel was recently updated and the room was spacious and had a nice little kitchen.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Fred

The staff was excellent, can’t say enough about how good they were. There were some problems with the rooms. The first room the television didn’t work. We were moved to another room and several of the electrical outlets didn’t work. The breakfast was very good and the coffee was excellent. Even with the room problems it was a good stay.

4/10

Poor

21 Feb 2026

Arlene

At first I was so happy because the decorating and the coffee (always available) was so good. However, it turned. I was there for 4 days. I only had housekeeping 1 of those days and that was ONLY because they marked my stay for only 1 night. I found that out when my key would not work the next day. So NO housekeeping, no fresh towels nothing. Then there was no stopper in the tub. To take a bath the towels were needed to plug the drain. On day 2 I went to the front desk and asked that the toilet be unplugged, the stopper be installed in the tub and requested housekeeping. Maintanence came quickly, toliet fixed, stopper installed BUT the stopper will not STAY UP. No way to empty the tub or take a shower without filling the tub. Housekeeping NEVER came. All I saved was the $20 house keeping tip. I would like my stay refunded or at the very least substantially reduced!!!

Self

10/10

Exceptional

18 Feb 2026

Susan

Beautiful clean room and very friendly front desk staff members.

10/10

Exceptional

15 Feb 2026

Enasha

Room was great , clean , and service was great

Leisure Partner

10/10

Exceptional

13 Feb 2026

Robert

Everything went well.

Leisure Family

10/10

Exceptional

13 Feb 2026

lisamarie

The staff were super friendly and very helpful. The room was clean and nice. It was an excellent stay over all. The general manager there is an amazing man. Will definitely be staying there again

Leisure Partner

10/10

Exceptional

09 Feb 2026

Teresa

Clean room especially bathroom. Lots of lights in room!

Business Family

2/10

Poor

08 Feb 2026

Lehman

Room was dirty. Sraff was very rude. Houskeeper had a fight in the hallway. Pool was dangerous! There were 25 kids playing football in the pool with no adults there. We asked the manager for assistance and he said its not his problem. There was a fught in the rooms above us at 3am. Once agian the manager said its not his problem. I will be reporting this location to corporate and the city for code violations.

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

Andrea

Staff were very kind and efficient. The area around the hotel was very clean. Our room was clean when we checked in. The door to our room was difficult to close. At times we couldnt even close it and had to use the top latch to feel secure. I did notify hotel staff when we checked so it could be looked into.

Partner

8/10

Excellent

01 Feb 2026

joanne

Room was clean a little noisy at 5:15; pool, hot tub and fitness room were great; breakfast was late and not quite as hot as desired but good offerings

Leisure Partner

8/10

Excellent

16 Jan 2026

KYLE

Quick check in and friendly. Nice pool and hot tub. Very high chlorine in air. Eyes burned in pool area. Better ventilation would be ideal

Leisure Family

6/10

Pleasant

09 Jan 2026

Amie

Staff was very friendly and welcoming. The room

10/10

Exceptional

07 Jan 2026

Roderick

Clean room

Leisure Partner

6/10

Pleasant

06 Jan 2026

mary

The hotel was ok. It was clean but the pool was broken, and housekeeping woke us up early by banging on the door and yelling “housekeeping” way before check out. The breakfast was disgusting

Business

10/10

Exceptional

04 Jan 2026

Jessica

Great stay!

Self

10/10

Exceptional

04 Jan 2026

Jessica

Clean room, staff, and amenities

Friends_and_family Friends

2/10

Poor

02 Jan 2026

Sudeep

The main positive for this hotel is the location. It is surrounded by many fast food options. Overall the hotel was a disaster. We were first given a room which was not even ready to move in. There was still maintenance work being done in it. I must admit that the person at the front desk was responsive and was quick to give us an alternate room. The new room was also not very good. For some strange reason there were ladybugs in this room. We counted 7-8 in the room. The room and bathroom had repair work done but it appeared to have been done by an amateur with very poor finish. I am glad that I was there for only for one day. Would not recommend staying here.

Leisure Family

10/10

Exceptional

27 Dec 2025

wesley

.

2/10

Poor

22 Dec 2025

Chelsea

The room I was put i

10/10

Exceptional

21 Dec 2025

Edwin

Clean room, friendly staff, great breakfast.

10/10

Exceptional

16 Dec 2025

Edward

Nothing

Self

8/10

Excellent

11 Dec 2025

John

very good

10/10

Exceptional

11 Dec 2025

Julie

The staff were so friendly and accommodating. The hot tub could be hotter. Overall I would recommend and stay there again.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Michael

The room was clean. The breakfast was delicious
We loved it and will be back

Leisure Family

8/10

Excellent

08 Dec 2025

Regina

Staff was excellent however the brakfadt only served one type of meat. We stayed there for 4 days.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Christopher

It was good.

Partner

10/10

Exceptional

01 Dec 2025

Amy

The staff was amazing, as were the amenities. The pool and hot tub were super clean. We had a ladybug infestation but maintenance staff were excellent in removing them. Room was comfortable.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Hannah

The pancakes were too doughy and didn’t cook well in the machine. Eggs were soggy. There were no dairy free options for those who are lactose intolerant like me. The hot tub needed to be warmer and it had so much chlorine that it made our eyes burn. Room was clean and service was quick. Bed was very comfortable

Leisure Partner

6/10

Pleasant

13 Nov 2025

Mikal

Building seems pretty old

10/10

Exceptional

08 Nov 2025

Curtis

Staff extremely nice and easy check in. Room was very clean

10/10

Exceptional

06 Nov 2025

Tyreque

Everything was perfect

Leisure Partner

10/10

Exceptional

31 Oct 2025

Michael

The front desk clerk was very polite. The room was very clean and up to date.

Leisure Self

10/10

Exceptional

29 Oct 2025

Kathy

Staff was very friendly, room was clean, beds and pillows great, breakfast was good, they had great cinnamon rolls.

Partner

6/10

Pleasant

28 Oct 2025

Holly

Very noisy room next to lobby. Lobby TV loud all night, front desk person very loud talking on phone at 4 am. Breakfast food was terrible.

8/10

Excellent

20 Oct 2025

Kandice

Beds were very comfortable.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Kevin

Clean and very friendly management. Nice pool and hot tub. Will most definitely stsy here again.

Leisure Partner

10/10

Exceptional

20 Oct 2025

LaVenia

Best sleep ever, staff was amazing and very approachable they met all of our needs, we will continue to come back such a clean place. Breakfast was wonderful freshly made in flavorful at 10 out of 10 fantastic!!

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

Evelyn

Very good service I really recommend this hotel to any of my friends! Great!!! excellent clean friendly service! I am very happy.

10/10

Exceptional

13 Oct 2025

jalexia

Clean & quiet

10/10

Exceptional

13 Oct 2025

Charles

As expected

8/10

Excellent

07 Oct 2025

Walter

Breakfast was awesome with something for everyone! The staff was courteous and accommodating. There wasn't a single staff member I met who wasn't cheerful and happy to help. The room and other areas of the facility were clean and in good order.
Overall, a good experience!!!

6/10

Pleasant

05 Oct 2025

George

Clean room, good breakfast. Good stay when traveling to Birmingham

Partner

8/10

Excellent

05 Oct 2025

Taylor

The hotel is great...but the location is the pits. Highway 280 is a nightmare and especially rough if you need to cross the highway to reach the hotel.

Partner

10/10

Exceptional

05 Oct 2025

Charles

We had a wonderful time at this hotel staff was extremely nice and funny. Front desk clerk name Jamal and the staff manager were excellent. Very friendly. Breakfast was amazing. This will be our hotel of choice any time we visit UAB.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Bradley D

Good stay

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Ashley

Marcus was incredible! The best experience ever!