Name: Comfort Inn Birmingham - Irondale
Address: 4965 Montevallo Rd, Birmingham, 35210, US

2/10

Poor

27 Jul 2026

Raul

The old adage \"you get what you pay for\" couldn't be more true for this hotel... but it really was more like a motel. My first impression was they could care less about customer service because no one was at the front desk to greet me when I checked in (or when I went to check out). I waited several minutes for someone to come to the desk even after ringing the bell they had at their counter. As for the hotel itself, there is a funky smell throughout the hotel. The smell was strong even in the room. The smell is a combination of mold with an orange cleaner. The bed sheets and some of the towels were stained. I also don't recommend you walk around without shoes or slides because the carpets look and feel grimy. In fairness, I was just driving through Birmingham on my way to Florida and just wanted something cheap to sleep and get up early the next morning to continue on my way. But had I known the condition of the this hotel, I would have looked for something else.

10/10

Exceptional

26 Jul 2026

Rachel

Staff was nice and helpful. Cleaning lady was sweet.
Breakfast was delicious with decent options. Breakfast area was kept clean and stocked.
Room was updated and clean. Bed was comfortable. Shower was nice.

2/10

Poor

21 Jul 2026

Reginald

My room had a fowl order. The bathroom appeared to have a sewer order in the morning. My room was on the first floor. The bed area had a mildew type of smell. But, the bathroom smell got worse. I was afraid to wash or shower.

Self

2/10

Poor

14 Jul 2026

MarQuetta

We were extremely disappointed with our experience. The level of customer service was unacceptable from the moment we needed assistance. Staff were unhelpful, dismissive, and came across as rude and uninterested in resolving our concerns. This reservation was made on behalf of a client, and it was embarrassing to have our client treated this way.

Customer service is a critical part of the hospitality industry, and unfortunately this hotel fell far short of even basic expectations. Management should invest in comprehensive customer service training and place a greater emphasis on professionalism, communication, and guest satisfaction. Based on our experience, we would not recommend this property.

Business

2/10

Poor

11 Jul 2026

Lantrip

My room door would only stay shut if I slammed it or if I locked the deadbolt. I checked in late and didn’t want to disturb the other guests so I locked the deadbolt and flipped out the thing to block the door from
Being able to open. I’m glad I did because housekeeping decided to try and enter my room while I was still asleep this morning. I discovered this when I was leaving my room to check out.

Self

4/10

Poor

11 Jul 2026

Shirley

The room was clean, and the staff was helpful. The room had a decent sized mini fridge . However, the room had many issues. The bathroom sink had a huge crack in it. The shower curtain look like it went through a battlefield, it was so tattered at the top. Does it really cost a lot to change a shower curtain out? I believe the whole place had a issue with humidity. Our room became very damp. The lamps in the room didn't light up fully. The sheer curtain in our room had a rip in it and the blackout curtain had a dirty smudge on it. We noticed several bugs in the room during our stay (not bed bugs). The pool was definitely a plus, but the access hours were very restrictive. In all fairness, the maintenance manager did offer to have us switch to another room. However, we were already settled in and decided to ride it out.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

oswaldo

Good

Business

10/10

Exceptional

05 Jul 2026

verna

Door to go outside did not lock.. other things were good.. clean and restaurants close.. would stay here again..

Family

10/10

Exceptional

03 Jul 2026

Mark

A variety of breakfast options from day to day for guests who stay multiple days would enhance the overall breakfast experience. The hot food items, such as eggs and sausages could be rotated with scrambled eggs and bacon or hash browns.

Partner

10/10

Exceptional

27 Jun 2026

Jade

Me and my children have been coming for years the staff literally

8/10

Excellent

24 Jun 2026

Kenneth

.

4/10

Poor

16 Jun 2026

jamie

The hotel had a terrible smell that I just couldn’t get past. The rooms were hot like the air was on and loud but it wasn’t cooling it off.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Jennifer

Really enjoyed our stay. Great breakfast. Very nice rooms and comfy beds.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

John

Really good spot for a work trip. Nice pool, nice staff, safe clean property! Not a honeymoon destination, but awesome for safe comfy short stays.

Self

6/10

Pleasant

25 May 2026

Robert

Hard bed. Elevator stunk of weed smoke. Breakfast was ok.

Family_with_children

2/10

Poor

09 May 2026

April

Carpet was wet, like they shampooed, but smelled very bad. The carpet left a terrible smell on shoes and you could not walk barefoot.

10/10

Exceptional

06 May 2026

David

We stayed four nights as we prepped for our daughter’s wedding. The staff were so helpful and provided everything we needed.

Family

10/10

Exceptional

02 May 2026

Dennis

Great location and clean rooms that were cleaned every night

Family

6/10

Pleasant

02 May 2026

JOHN

Good for a one nights stay. Staff is friendly and breakfast is decent. Rooms could use some maintenance.

Friends_and_family Family

8/10

Excellent

30 Apr 2026

Carol

Rooms were tight & breakfast was just ok.

Family_with_children

8/10

Excellent

30 Apr 2026

Carol

Rooms were tight & breakfast was ok.

Family_with_children

6/10

Pleasant

30 Apr 2026

Michael

The rooms was clean everything was nice

Partner

10/10

Exceptional

28 Apr 2026

Dennis

Everyone was really nice

Family

6/10

Pleasant

27 Apr 2026

Art

Average hotel setting, this is a 5 rating at best.
Room had duct tape on the door handle and door lock. Caulk was coming off the tub. Closet door would not shut do to a bad remodel job.
I wouldn’t stay again!

Family_with_children

10/10

Exceptional

24 Apr 2026

Eric

Customer Service was great! Easy check in and out! Very clean property, the staff was so nice. Breakfast was nice and peaceful! Highly recommend this property. Thank you so much, will be back soon!

8/10

Excellent

11 Apr 2026

Rebecca

The breakfast was good. Room temperature good.

6/10

Pleasant

04 Apr 2026

Andrea

This motel definitely needs an update. The bathroom sink is so low it is painful to bend over to use it and I am short. The closet door could not close. The sofa sleeper was so high that your legs dangle and it was like sitting on a brick.

Partner

6/10

Pleasant

01 Apr 2026

Amanda

The “reading” really showed how NOT white the bedspread and sheets were. The same went for the washcloths. Either they need more bleach or new ones. The housekeeping staff came to the door 3 times to see if we checked out. After explaining we had a dementia parent with us, they were very understanding as to why it was taking us a while to get out of our room

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Cameron

Overall good visit. Hotel is a bit aged, so take that for what it is. Breakfast was simple, but everything was stocked and actively maintained. Room was clean and plenty of towels, wash cloths. Staff was friendly.

Friends

10/10

Exceptional

30 Mar 2026

Robert

Rooms were clean and staff was very friendly. Stay here every year for the car races at Barber

Friends_and_family Family

4/10

Poor

30 Mar 2026

Amy

Bedding had stains on white blankets and our shower knob was missing.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Ami

The front desk agent was unwelcoming and unfriendly, the pillows could barely be called pillows, the coverlet on one of the beds was stained and gross, and the side door would not open with my keycard. If I'd paid less for this room I may not have been so frustrated, but for the price I expected a little better.

Self

6/10

Pleasant

29 Mar 2026

Jamie

The bathroom shower grout has a lot of black mold. The shower also sprays everywhere and floods the bathroom if you aren’t super careful. It’s clearly been a problem because the door frame next to the shower is completely falling apart. Everything was about the stay was okay, it all seemed cleaned. Definitely looked like the rooms needed to be upgraded soon, but everything was still in fine condition.

Family_with_children

10/10

Exceptional

25 Mar 2026

Eve

Beds were comfortable. Staff was friendly. Rooms were clean. It was perfect for our stay.

Family

4/10

Poor

19 Mar 2026

Heather

The room had a surface level clean. There were many areas that were not deep cleaned. The property has been remodeled with certain areas remaining dirty and outdated.

The staff member that checked us is was incredibly rude. She approached the desk on her personal phone with headphones in. Once she finally acknowledged us I gave her my name and began spelling it for clarification. She promptly cut me off and said that I was “incredibly insulting” for spelling it for her. She began to lecture me thereafter. I had to interrupt her and ask her to finish checking me in.

I spoke to the general manager the next day. She wasn’t dismissive but there was only a generic apology. Nothing more.

We have five trips to Birmingham in the next three months. We will NOT be back.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Erica

The hotel is HORRIBLE. Mold, stains, broken furniture. Refused to clean a room we checked into with stains on the sheets

Family_with_children

6/10

Pleasant

14 Mar 2026

David M

Coffee was poor quality and had to be fixed by staff. Some food items were gone and had to request staff to replenish. Bathroom door hooks were broken off.

Family

10/10

Exceptional

04 Mar 2026

Tamekia

Very clean and comfy stay with great morning breakfast! I recommend to anyone looking for a good stay. This is your place! I absolutely loved it!⭐⭐⭐⭐⭐

Family_with_children

10/10

Exceptional

16 Feb 2026

Yenaisha

Yes

Partner

6/10

Pleasant

12 Feb 2026

Lance

Staff was great! Water smelled really bad. Sheets were not the cleanest.

Business Family

10/10

Exceptional

26 Jan 2026

Eric

Peaceful and Comfortable! Customer Service from check in to check out was easy! Thank you look forward to staying here again!

8/10

Excellent

25 Jan 2026

Michele

Courteous staff at check in. Good room, comfortable bed. Could have used better lighting in the bathroom.

Business

8/10

Excellent

23 Jan 2026

Maxton

Clean room. Some of the staff are rude

6/10

Pleasant

20 Jan 2026

Terri

Breakfast was overall what you expect in a hotel. Seem to be issues with key cards which the lady at the front desk did get this taken care of .

Leisure Partner

8/10

Excellent

08 Jan 2026

Larry

Mml7

2/10

Poor

02 Jan 2026

Tkierha

staff was unprofessional

4/10

Poor

01 Jan 2026

Kevin

Heat didn't work in the room and walls didn't keep noise out you could hear everything

8/10

Excellent

18 Dec 2025

Rahseem

The staff was courteous

Business_and_leisure Self

8/10

Excellent

15 Dec 2025

Margaret

Everything was very good

Business

10/10

Exceptional

14 Dec 2025

Carla

Yes. The front desk clerk Ms. Wanda or Rhonda was excellent.
The room clean, breakfast great and room clean, clean!!

10/10

Exceptional

24 Nov 2025

David

Great

Business

2/10

Poor

22 Nov 2025

Grant

We actually went up to the room and it was very unsatisfactory. Linens very dirty and the whole facility was run down. We came back down to the front desk and made the person at the desk aware that we would not be staying there and the reason why. Unfortunately, the hotel nor Expedia would give us a refund! We drove around Birmingham and finally found a wonderful hotel. Will not be using Expedia in the future! Very disappointed in their response to the issues we experienced with this hotel and then refused to give us a refund.

4/10

Poor

19 Nov 2025

Michael

Place was not clean, there were panties on the floor that didn’t belong to us

Business_and_leisure Partner

6/10

Pleasant

18 Nov 2025

Scott

Front desk staff could be more welcoming and cordial

8/10

Excellent

18 Nov 2025

Kisha

It was a good room

8/10

Excellent

13 Nov 2025

Amber

Breakfast options were your standard choices. The facility was clean and the staff was friendly.

Leisure Family_with_children

2/10

Poor

11 Nov 2025

Melissa

When you first arrive you will notice from the parking lot that half the hotel is under construction. Check-in was friendly enough. However, when we got to our assigned hotel room the door was left wide open, no need for the key cards which was unusual. Carpet in the hotel rooms are not clean at all and the room had lots of different bugs since there is a massive gap at the bottom of the doorway to the hallway. For a one night stay I personally saw at least six different bugs. I was going to report it at checkout, however no one was working at the front desk. They only had a key drop during regular checkout hours. Would not stay at this property again.

4/10

Poor

08 Nov 2025

Daniel

The room in my opinion was not maintained to a quality standard. The blankets had a home from a burn it looked like, the walls were scratched and scuffed, sheets looked like the weren't changed, stains on the towels, pillow cases, and bed cover, same hair on both sheets of both beds, daughter woke up with bites, mirrors were in shape condition, any in my daughter's bed, potential blood spots on both sheets and pillow case, so yeah, I felt like I slept in a bed that was already slept in and just remade. We slept in our clothes.

10/10

Exceptional

26 Oct 2025

Phil

Clean room, pleasant staff

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Ruth

The night clerk working when I checked in was amazing and so friendly. The room was okay but it really needed a new mattress. Overall I would stay there again and recommend

Business Self

6/10

Pleasant

23 Oct 2025

Michael

Room needed redecorating and repaint. Fitting falling from ceiling and bathroom recaulkjng.

Partner

10/10

Exceptional

21 Oct 2025

Gina

Everything was pretty good. My only complaint is that we had a few ants in the bathroom. I didn't complain about it because they were only in the bathroom. Otherwise, it was a great stay.

Leisure Friends

6/10

Pleasant

17 Oct 2025

Kymberlee

Rooms were very outdated but was clean for the most part I was able to check in early so that was a plus but literally only stayed for less damn 24 hours anything longer I would definitely have went to a better hotel rooms smelled old had to use Lysol to kill the smell alittle I would only recommend if your staying for one night only and want a reasonable price hotel

Business_and_leisure Friends

10/10

Exceptional

15 Oct 2025

EUGENE

Good

Leisure Family

6/10

Pleasant

11 Oct 2025

William Gary

THE STAY WAS TOO SHORT TO PROVIDE A FAIR EVALUATION.

Business Family

10/10

Exceptional

06 Oct 2025

Gary

This has become my go-to hotel on the east side of Birmingham due to its proximity to music venues. My room has always been very clean and comfortable, with an accommodating staff and reasonable rates

Leisure Self

8/10

Excellent

04 Oct 2025

Jeffrey

Did not use WiFi , oil or eat breakfast. Room was clean along with lobby, and dining area. Would not hesitate to stay again.

Self

10/10

Exceptional

04 Oct 2025

monte

Nice

Self

8/10

Excellent

28 Sep 2025

Alexus

Decent stay

The room was ok! There were ants in the room/bed but overall it was a decent stay

Friends_and_family Family

4/10

Poor

21 Sep 2025

Steven

Hotel inside needs remodeling, carpet dirty in halls, first room carpet was wet and room smelled, moved to another room which had no carpet but room really smelled mildewed and bleach, chair was filthy. The tub did not drain well. 6” of water while trying to shower. The building is not kept up. Outside was fine. Will never recommend or stay at this hotel again.

Leisure Partner

2/10

Poor

20 Sep 2025

sharon

Room smelled like dirty

Business

4/10

Poor

08 Sep 2025

Jennifer

This was a super convenient hotel near the venue we needed to attend and the staff was very helpful and friendly. However, the facility is very old and the in bad shape. The door handle fell off immediately after walking into the room and there was a strong/heavy mildew smell w/a lot of humidity in the hotel overall. I have stayed at some nice Comfort Inn's but this one wasn't one of the nicer ones.

Business_and_leisure Family

4/10

Poor

06 Sep 2025

Michelle

It was not what was displayed online

Business_and_leisure Partner

6/10

Pleasant

03 Sep 2025

christina

Lady at check-in wasnt welcoming. We was on 2nd floor, elevator had no ac was very hot, our floor smelled like wet dirty carpet. Bed linen was stained and curtains had stains. Door was very hard to open. Hotel needs updated. Average stay for the price. Breakfast was very average. Area around hotel seemed little shady as we seen several homeless people outside of hotel parking lot

Friends_and_family Family

6/10

Pleasant

31 Aug 2025

Christina

Front desk clerk had RBF. 2 out of 4 outlets didn't work to charge devices. Coffee maker on working outlet wouldn't function. Blowdryer power light indicator on but wouldn't turn on to function. Basically nothing but tv would work and not from operator error lol. Had to play musical outlets. Beds soft but clean and ok sleep.

Family

2/10

Poor

30 Aug 2025

Gabriela

Piss on the toilet seat

There was piss on the toilet seat disgusting. I had to clean it myself with shampoo and a towel. It was 2am arrival and the front desk lady could barely give me my room key so no use in complaining to her. Carpets were disturbing and worn. Smoke detector was probably 25 years old and hanging from the ceiling.

Partner

8/10

Excellent

26 Aug 2025

Justin

Quiet

Business_and_leisure

8/10

Excellent

23 Aug 2025

John

Good

Leisure

2/10

Poor

23 Aug 2025

Michelle

Stay away!!!

8/10

Excellent

17 Aug 2025

Kimberly

I had to wait for around 5 minutes to be checked in the girl checking in was talking in her phone before she ever acknowledged I was there

8/10

Excellent

12 Aug 2025

Jeff

This is generally a nice hotel and one of the better ones in Irondale, AL. It is conveniently located near restaurants and off a main street. They offer complimentary breakfast and WiFi. During the my last visit, I unfortunately found a stain in my bedsheet and the bathroom exhaust fan was making a really loud noise.

Business Self

6/10

Pleasant

11 Aug 2025

Jennifer

The check in staff was not very hospitable, had an attitude. The towels in the room were damp and the room itself felt damp. The continental breakfast was decent though.

Leisure Family

8/10

Excellent

23 Jul 2025

Verified traveler

It's a good base for us as we were visiting the Barber Motorcycle museum in Irondale/Leeds areas and its a short drive to the airport as well. The hotel is basically a transit stop for travellers and truck drivers and the staff are good. They have complimentary coffee and breakfast was OK if a bit limited and you have food options close to the hotel and a Walmart store about 10mins walking distance.

Leisure Friends

8/10

Excellent

20 Jul 2025

Lisa J

Family vacation

Older looking hotel. Needed some updating.
Great food choices close.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

EUGENE

Very good

Leisure Family

6/10

Pleasant

15 Jul 2025

Verified traveler

The room could have been cleaner; the bathroom door didn't close completely, the floor was dirty. There was a strong musty smell, even in the sheets.

10/10

Exceptional

12 Jul 2025

ALAN

Na

Business_and_leisure Self

10/10

Exceptional

03 Jul 2025

EUGENE

Very conveniently located easy accessible from main roads but still quiet all the time. Room spacious, clean. Staff very friendly.

Leisure Family

8/10

Excellent

01 Jul 2025

Derrick

Clean and comfortable.

10/10

Exceptional

30 Jun 2025

EUGENE

very nice place, very good staff working there. special thanks to Wanda for her excellent guest service and help to extend our stay at this hotel.

Leisure Family

10/10

Exceptional

30 Jun 2025

EUGENE

nice and clean place to stay. Conveniently located

Business Family

6/10

Pleasant

29 Jun 2025

Stephanie

Air conditioner was broken and made awful noises and didn't really cool us off. Ok stay

Leisure Family_with_children

6/10

Pleasant

27 Jun 2025

Sharita

It was ok. Probably won’t recommend

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Gary

Very convenient to location I visited; pleasant, helpful staff; and clean, comfortable room

Leisure Self

8/10

Excellent

23 Jun 2025

Deborah

Nice, clean hotel. Overall staff very friendly. Don’t be late for breakfast as it shuts down right at 9 am.

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Antione

Personnel service was great.

Property hasn't had enough renovations/upgrades...

Good only if you require the basics

Leisure Family

6/10

Pleasant

22 Jun 2025

lisby

The bathroom had a strong smell of urine,and found a roach in the shower

Leisure Family

4/10

Poor

22 Jun 2025

john

Booked for an early airport flight. Room/bathroom wasn’t clean. Night clerk made a copy of my drivers license and credit card and proceeded to tell me it was required if I wanted room. They keep it on file for 30 days! If it hadn’t been a prepaid room. I would have left.

2/10

Poor

22 Jun 2025

Stephanie

Hotel was dirty overall. Found hairs in the beds. Sheets were ripped and stained. Rooms were humid and stinky. Overall feeling of dampness and moldiness. Front desk staff was rude. DO NOT RECOMMEND AT ALL!!!

Leisure Family

10/10

Exceptional

16 Jun 2025

Tia

Good

Business