Name: Home2 Suites by Hilton Hoover Birmingham
Address: 3210 Galleria Cl, Hoover, 35244, US

10/10

Exceptional

30 Jul 2026

Adam

Front desk staff was friendly and helpful. The hotel in general was clean and well maintained. The rooms were great! We have no complaints. Breakfast was good and the kitchen in the room was nice to have.

6/10

Pleasant

27 Jul 2026

Jennifer L

When we arrived only one of our rooms was ready. At 4:30 we decided to cancel the second room. As members, generally we have a lower level room/rooms. We were moved to the 4th floor and as we got settled in there was no welcome message on the TV. Did they swap our rooms?
The next morning there was no coffee for quite some time. We were told it would be ready in 15 minutes.
This wasn’t a bad stay. It just wasn’t the level of service we had come to expect from prior stays.

10/10

Exceptional

27 Jul 2026

Jeff

Great experience

10/10

Exceptional

26 Jul 2026

Mary

Very clean and comfortable. Nice staff and great location

10/10

Exceptional

25 Jul 2026

Kayla

We had an absolute amazing experience! The staff was absolutely phenomenal! The rooms were so clean! The whole building smelt great! We will definitely be back!

10/10

Exceptional

25 Jul 2026

Zhilin

The room is clean and spacious, with a lot of table space. That’s really great. The kitchen is convenient. The breakfast is fine, though not the best. Among the 10 different hotels we stayed, it is definitely in the top tier.

8/10

Excellent

24 Jul 2026

Ben

Easy check in. Room was clean and roomy. Bed was firmer than I would have liked. Breakfast options were ok but not great. Would definitely stay again next time coming thru town.

2/10

Poor

23 Jul 2026

Filson

Last year we stayed in LaQuinta in Chelsea. It was a beautiful place, This time we booked in this facility. It was very smell and floors were very sticky. After checking in, we ended up booking another hotel and moving to that hotel. Staff was very cooperative, however there was nothing he could do about this situation.

6/10

Pleasant

22 Jul 2026

Leslie

We enjoyed our stay however the room was not as clean as it should have been. The website shows that there is a pool but there was no pool. The staff we encountered were great!

2/10

Poor

22 Jul 2026

Aaron

We arrived at late at night with several little kids after a full day of traveling. We were told “it will be just a minute” because our room was not clean. After front staff got ahold of the cleaning staff, 45 mins later we finally got into our room (10pm). Upon arrival we had no toilet paper & no shampoo in the room. The next morning, it 5:57am & I was going to get my son fruit loops (out of the plastic container with plastic cup) and the lady rudely yelled “it don’t open until 6, literally 3 mins” we then went to check out and had to find someone to check us out. The whole stay was miserable and the staff were very rude and very unprofessional.

10/10

Exceptional

20 Jul 2026

Kevin

Rooms were clean. Staff was friendly. Only issue was luggage carts were never available.

Friends_and_family Friends

4/10

Poor

20 Jul 2026

Amber

No towels in room, not one. Dirty paper towel in sink, and trash in the trash can. 3 curly black hairs in shower. Not a drop of body wash in the body wash bottle. No “Do not disturb” hanger in room. Bed was as hard as a marble slab. Staff were very lovely. Breakfast was good.

Partner

8/10

Excellent

19 Jul 2026

Melissa

Enjoyed my stay

2/10

Poor

18 Jul 2026

Kyle

Water was constantly cold in my shower. Had to go to the front desk 4 times to ask why my water was cold. Room was dirty and dark.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Andrew

The room was large and very clean. The attendent working the front desk was extremely helpful.

The only issue was that the GPS does not take you to the new property it takes you to the mall. After that was worked out it was a very nice stay,close to a lot of shops and food.

The pool was under construction which was a bummer but all in all excellent stay!

Family_with_children

10/10

Exceptional

17 Jul 2026

Lataya

Well maintained property.

Self

10/10

Exceptional

09 Jul 2026

Kaley

Very clean and nice. Professional crew and the rooms were really nice!

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Laurent

Todo muy bien , buen hotel , limpio , buen desayuno , personal atento

Partner

10/10

Exceptional

03 Jul 2026

Courtney

The check in staff was friendly, hotel room was clean and offered many amenities. The free breakfast was also the best I’ve seen at a hotel in a long time!

Family_with_children

6/10

Pleasant

02 Jul 2026

Terri

The breakfast was not good
The heating elements were broke and they said there was no coffee

That’sa huge thing for me

Family_with_children

6/10

Pleasant

01 Jul 2026

Elvia

My sister slept on the pullout couch and had a horrible experience because it was very old and full of wires so no cushion.
They need to be replaced badly. The rest of the hotel was wonderful.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Felicia

The hotel was clean and new.

Friends_and_family Family

4/10

Poor

26 Jun 2026

Josh

Our first room the TV didn’t work. Once we moved rooms it was into an adjoined room and you could hear everything from that room. It was an extremely hot in the room even with the air as low as it would go. The loudness from the glow above us kept us up the majority of the night and then early morning.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Martin

When I asked to change rooms the lady working at the front desk could not have been more accommodating. The property is very new, no issues of any kind. Rooms are extremely spacious. Would be happy to stay there again.

Self

6/10

Pleasant

18 Jun 2026

James

Pool not finished.

Partner

6/10

Pleasant

17 Jun 2026

Javen

Room was fine just loud people above us all night

Family_with_children

6/10

Pleasant

16 Jun 2026

Marisa

We travel as a family of four so we needed the pull out bed in the couch. There were cheese puffs all inside the couch when we opened it. The bathroom floors were not freshly vacuumed and mopped. The shower floor was also not freshly cleaned. The staff was great and helpful. Very quick to answer questions. Breakfast was not served on time so we had to leave without eating.

Family_with_children

8/10

Excellent

08 Jun 2026

Sylvia

I was traveling with teens and children so they were looking forward to the pool that was advertised to be there. We learned after we checked in that there was no pool. Had I known that there was no pool I would have stayed somewhere else.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Jennifer

Great stay for the price. Clean and well maintained. Excellent customer service/hospitality.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Celestino

Excellent gym-needs extra bench
Excellent breakfast-needs hard boiled eggs

Self

10/10

Exceptional

04 Jun 2026

Nick

The front desk staff was amazing! Always and easy stay

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Winston

Room was clean. The staff was super accommodating and knowledgeable. The breakfast was awesome there was a variety of options. I would definitely stay again and recommend the property. The only downside was that they were still in the process of building the swimming pool so it wasn’t available.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Delineliz

Breakfast had a staff constantly refilling and cleaning. It didn't feel like carsboard breakfast.

Family_with_children

4/10

Poor

25 May 2026

Ashley

We usually love Home2Suites and seek them out when we travel. This time it was not a pleasant experience. We stayed Sun to Mon this Memorial Day weekend. We were told at check in AND the sign in the lobby stated breakfast went until 10am on weekends and holidays. This morning was Memorial Day and by 9:01 breakfast was being cleared. Its especially frustrating when you are relying on that breakfast and you paid for it. No do nkt disturb signs were provided in the room and housekeeping was knocking on doors at 9:15 in the morning and woke the kids up. Staff was rude and unhelpful and certainly not customer oriented. Very disappointed we will not be returning to this location again.

Family_with_children

10/10

Exceptional

16 May 2026

Lara

The hotel was very clean. Friendly staff. The rooms were spacious and well appointed. We were sad the waffle maker and yogurt machine were unavailable for breakfast, so the choices were a little slim. But great price and would come here again!

Friends_and_family Family

10/10

Exceptional

08 May 2026

Miranda

The staff was SUPER friendly and the room was nice and clean.

10/10

Exceptional

07 May 2026

Joan

New hotel with large rooms - environmentally conscious. Comfortable bed, good lighting options in room. Clean, great kitchenette with utensils and serving dishes. Staff was friendly & helpful. Good breakfast choice - eggs, various breads & meats each day. European style cheeses, meats, sauces and condiments on buffet.
Wish coffee was a little stronger. Yogurt machine didn’t work. Waffle iron was out of service.

Partner

10/10

Exceptional

07 May 2026

Sarah

Very clean and super nice

Friends

10/10

Exceptional

27 Apr 2026

JoAnn

Staff was very friendly & professional. Location is good & easy to access.

Family

10/10

Exceptional

27 Apr 2026

cierra

Great Stay

10/10

Exceptional

23 Apr 2026

Amanda

A really great property. I'm guessing it's quite new because it was spotless. Huge room with plenty of space. Full size fridge with a kitchenette. Good size HD TV. Plenty of desk space.

Easy access to Interstate, shops, food etc.

Only negative, the AC was quite noisy and couldn't seem to switch it off completely. There's a wall control along with a control on the unit. The unit control managed to switch off the AC but the fan kept running. Whenever the AC went to cooling it was louder than the TV.

Putting that aside though, it's a great property with nice staff.

Partner

10/10

Exceptional

19 Apr 2026

Robert

Everything was great with my stay.

Partner

10/10

Exceptional

18 Apr 2026

Victoria

Excellent stay and service!

Self

10/10

Exceptional

18 Apr 2026

Kimberly

Besides everything being extremely tidy and the hospitality of the staff warm and responsive, I loved that the breakfast area didn't have TV monitors screaming the latest tragedies that occurred overnight. Instead, they had peaceful music playing and the local weather being broadcast. It really was such a pleasant contrast to other hotel breakfast spots. Thanks so much for the enjoyable experience!!

Partner

10/10

Exceptional

14 Apr 2026

Aaron

The room was clean!

Partner

10/10

Exceptional

12 Apr 2026

Narcissus

Family_with_children

10/10

Exceptional

07 Apr 2026

Freddy

Very attentive staff. Kept the building clean even at full capacity.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Stacie

The parking was very easy and well lite. The room was exceptional! Had everything you could need. The staff was so friendly and helpful. The breakfast had chicken and waffles. The only thing that needed attention was the pool or lack of. The area where the pool use to be was the site from our window and needs some attention

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Deontae

Really enjoyed my stay. Everything was just what I needed. Clean room, easy parking.

Partner

10/10

Exceptional

01 Apr 2026

Jay

Good

10/10

Exceptional

29 Mar 2026

Erika

The hotel staff was very friendly and courteous. Despite our arriving past midnight, they were very understanding. The breakfast was good, and the room was very comfortable and very clean.

Family_with_children

10/10

Exceptional

29 Mar 2026

Betty

Room was Great, Very clean. We did not have breakfast, so can't comment on that.

Partner

10/10

Exceptional

27 Mar 2026

Jaleesa

Staff was great, room was great, and the breakfast was good.

8/10

Excellent

21 Mar 2026

Irina

The pool was under construction and even if the pool was open, it was too cold outside to use it. The hotel lobby was clean, but the way to the reception desk was a little bit long. The room itself was clean, but the bathroom still has some hair on the floor. In the morning, the breakfast open at 7 AM sharp but the worker there didn’t seem very friendly.

Family_with_children

10/10

Exceptional

20 Mar 2026

Cindi

The staff was friendly and helpful. The room was clean.

Business

10/10

Exceptional

20 Mar 2026

Victoria

Excellent customer service and great location!

Self

10/10

Exceptional

13 Mar 2026

Ingrid

Excellent

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Victoria

Secure parking
Friendly staff
Nice gym
Great location

Self

10/10

Exceptional

09 Mar 2026

Jesus

Very convenient

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Elizabeth

Hotel was clean and the staff was nice. Breakfast wasn’t the best, but it was edible. I would highly recommend.

Family

10/10

Exceptional

04 Mar 2026

Jaleesa

The rooms are very clean and spacious

Family_with_children

10/10

Exceptional

23 Feb 2026

John

Great amenities, nice staff, good parking.

10/10

Exceptional

22 Feb 2026

Kendrica

Yes

10/10

Exceptional

16 Feb 2026

Ingrid

Excellent

10/10

Exceptional

15 Feb 2026

Jaquante

Love the bathroom shower, and the bed was comfortable.

Business Partner

6/10

Pleasant

12 Feb 2026

Eric

The staff was excellent, but the room was a different story. The bed has had better days, we woke up stiff and sore every morning. The bed was very uncomfortable and the entrance door seemed to have a larger than normal space at the top and bottom.

Business Partner

6/10

Pleasant

01 Feb 2026

Nancy

Very noisy. Had people running up and down the hallway and slamming doors until after 10:30 pm

Leisure Partner

10/10

Exceptional

29 Jan 2026

Sharon

Great. Loved it!

10/10

Exceptional

27 Jan 2026

Brenda

The rooms are large and the breakfast is great.

Leisure Family

10/10

Exceptional

18 Jan 2026

Nancy

the night staff was very attentive to our needs after a late arrival due to air travel delays. The rooms were very nice and fit our needs. The breakfast buffet offerings and the times that the food was available was also a positive feature. Even though our stay was short it provided a good place for us to gather.

Family

10/10

Exceptional

14 Jan 2026

Angela

Nice place nice people

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Brenda

The room was beautiful and spacious. The fitness room was clean and spacious as well. We especially enjoyed the free breakfast.