Name: Hyatt Place Birmingham/Hoover
Address: 2980 Hwy 150, Birmingham, 35244, US

2/10

Poor

22 Jul 2026

Chelsea

The first room we were put in the air didn’t work. The second room we got switched to the carpet was absolutely disgusting I could feel the stickiness through my socks. We had a 2 year old and definitely wasn’t going to let her run around on that. We left and are supposed to receive a refund and have yet to receive anything. Not happy at all

2/10

Poor

19 Jul 2026

Aarika

I recently stayed at the Hyatt in Hoover, Alabama, and this was one of the most disappointing Hyatt experiences I’ve had. The photos looked great, and I’ve always trusted the Hyatt brand, but this hotel fell well below those expectations. The front desk staff during check-in was helpful, explaining that one elevator was out of service and offering a second-floor room. Unfortunately, the room had an unusable peephole, dried blood on the bathroom wall, peeling wallpaper, dusty surfaces, a weak air conditioner, and ants crawling out of the bed. Staff quickly moved me to another room, which I appreciated, but it also had stained furniture and an air conditioner that barely worked. Throughout my stay, I constantly saw staff walking around, but I rarely saw anyone actively cleaning. Common areas were dirty, furniture was stained, torn, and even patched with duct tape, and wet floors remained unattended for long periods. I also had repeated issues with my room key not working. Breakfast was very underwhelming, with limited options and food that wasn’t hot. When I asked if there was cereal for children, I received a blunt “No” with no further assistance. I understand older hotels show wear, but cleanliness and maintenance shouldn’t suffer because of it. I expected much more from Hyatt and hope this location improves.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Terry

Good large room in good location. Breakfast had least variety of any hotel/motel of any that we have ever stayed in. No eggs, no waffles, and not even a single box of cereal. Coffe was very weak. Could easily see the bottom of the cup.

Family

6/10

Pleasant

19 Jul 2026

Jessica

The staff were very helpful. The ice machine and one elevator were broken. The carpet in our room was stained and coming up from the tile. We were left 2 towels for a 6 occupancy room. The sink was broken and would spray everywhere unless you barely turn it on. Overall, the cleanliness and amenities could have been a lot better.

Family_with_children

6/10

Pleasant

18 Jul 2026

Tammy

A little dated and keycard doors were propped open.

10/10

Exceptional

18 Jul 2026

Dave

Hotel was clean but dated, staff friendly and helpful, breakfast was minimal but ok.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Rebecca

Time for a refresh of this property. I’ve been staying here multiple times a year for the past three years, and the property has declined slowly each visit. This time my shower has only half a glass door, missing toilet paper holder, empty products in the shower with a broken holder, elevator was filthy, etc. I’m going to stay elsewhere until this property is brought up to date and fresh.

Self

6/10

Pleasant

14 Jul 2026

Gary

The property was probably nice 10 years ago, but badly needs updating. We got a good nights sleep but nothing else worth mentioning.

Partner

6/10

Pleasant

13 Jul 2026

AMY

It was a pretty hectic stay. Their card programmers had gone out so we had to be escorted to our rooms if we left. This went on for the first half of our trip. Most of the staff did a great job a couple were not as helpful. Seemed as though there was not enough staff so every time we needed something we had to wait awhile.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Kyle

The room was very dirty - the bathroom was dirty and the carpet was dirty and sticky. The TV remote was taped together. Not at all what was expected based on previous stays. Will not be staying here again.

10/10

Exceptional

12 Jul 2026

William

This is third time we have stayed at this Hyatt. Very nice.

Family_with_children

8/10

Excellent

04 Jul 2026

Gregg

Room was nice and clean. Only complaint was we booked a room with two beds and when we arrived all the had was a single king bed and pull out couch. But had no other option.

Family_with_children

10/10

Exceptional

03 Jul 2026

Melinda

Loved my room!! Big, spacious, and clean!! If I go to the Birmingham area again I would choose this Hotel. Location is perfect especially because it is in a Galleria area!!

Self

6/10

Pleasant

28 Jun 2026

Terry

The room itself was clean but the property was in need of major repair. The breakfast was disappointing. The pool was clean but the pool area needed major attention almost to the point that someone could have been injured. Would not recommend staying here.

Friends_and_family Family

4/10

Poor

25 Jun 2026

Steven

My family and I stayed at this hotel two years ago while passing through Birmingham and decided to stay here again on a second pass through trip as it was fairly decent the first time. The property is in a good location for us. The lobby was welcoming; however that was where anything positive to say about the property stopped. The other areas of the property were just not maintained: dirty walls, damaged drywall that had not been repaired, scratches in wood. We were traveling with our dog on this particular trip and therefore was put up in a room on the first floor. This room had entirely laminate flooring, but it was quite apparent that these floors are not mopped between guests. The toilet seat was so loose it felt as though it was going to fall off and the room did not smell clean nor feel clean. We had finished a 10 hour drive to get here and we were just there to sleep so we just went to bed and left early in the morning. We tried to have breakfast at the hotel in the morning before another long drive, but it was not very good nor have much to offer: one choice of cereal, no fruit, no yogurt, no OJ, the milk had ice crystals in it so trying to drink it or use it for cereal was not good at all. We ended up just leaving and getting something elsewhere. We have usually had very pleasant stays at Hyatt properties, particularly Hyatt Place; however we were pretty disappointed with our stay at this one.

Family_with_children

6/10

Pleasant

22 Jun 2026

Muhammed

The hand washer was in sleeping room than in restroom and it disturbed the sleep whenever anyone goes there

Family_with_children

6/10

Pleasant

17 Jun 2026

Mathew

It was very well kept but no breakfast buffet in the morning!

Family_with_children

6/10

Pleasant

16 Jun 2026

pavan

carpet was in bad shape. Initially room that was assigned had a very musty odor

Self

2/10

Poor

15 Jun 2026

Kenney

Showed up after driving 14 hours and had no room. Will never use again and never

8/10

Excellent

13 Jun 2026

Cody

Not very many options for breakfast.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Robert

Room had a nasty musky smell. The breakfast was a bag or tortillas, a jar of salsa, and a container of tap water. No juice, milk, or anything. The employee was rude and very unhelpful.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

nicolas

Staff were attentive, location was perfect for the purpose of my visit.

Self

6/10

Pleasant

06 Jun 2026

Valerie

Shower had hair in it, barely had towels and the breakfast was awful.

Family_with_children

8/10

Excellent

05 Jun 2026

Angela

Nice hotel. A little outdated and the staff weren't very friendly. But the room was clean and comfortable and the price was right.

Partner

2/10

Poor

05 Jun 2026

Blakelee

Please be aware the website and the listing lie — there is no restaurant or bar on sight. The pool was closed for 4 days (each day they promised it would be open the next), and breakfast is awful! There is no fresh fruit, no cereal, no yogurt, no oatmeal, and 2 days there was not even milk! The options were eggs, sausage, a few stale bagels and breads. The rooms were sticky and musty. The “fresh grab to go” container was off and empty the entire time. The “cocktail and Starbucks bar” was never opened and just piled with junk. This is not worth what I paid and Hyatt needs to do something about the website listing amenities that are not even available!

Family_with_children

2/10

Poor

04 Jun 2026

Jason

I expect much more from Hyatt Place hotels. I've loved them in other locations. This one has gone significantly downhill, though. Cleanliness was the main concern. Stained sheets and furniture don't inspire confidence. There were various other cracks and marks all over the room (wall, ceilings, etc.) and some kind of substance on the bathroom doorknob.

Family_with_children

4/10

Poor

02 Jun 2026

Barb

If the pool is out of commission, it needs to say that on the website. Picked this hotel because of the pool. The layouts of the room were definitely an afterthought. Too many better hotels in that area but they are without a pool, but that obviously didn't matter that weekend

Friends_and_family Family

4/10

Poor

01 Jun 2026

Karen

carpet in room very stained, mold in the bathroom, the breakfast consisted of eggs and tortillias, no creamer available for coffee, loud arguing of staff with customers in the lobby, shortage of towels,

Family

10/10

Exceptional

01 Jun 2026

Dona

We love this hotel. It is our stop on our way home to Texas from Virginia. The staff is very friendly and knowledgeable. Our room is clean and comfortable. The rooms have glass glasses and coffee mugs.That's a big plus. I can't think of anything negative

Family

2/10

Poor

30 May 2026

Tonda

I was so disappointed in my recent stay at Hyatt. I’ve always loved the location when I visit Hoover. The property has not been well maintained. The room wasn’t clean. The drain in the shower and sink was slow. There was visible mildew in the shower. The carpet was dirty. The soda was broken. The refrigerator was smelly with old food stains in it. The toilet stopped up the first night with just tissue. They do not clean the rooms the next day and you have to call for clean linen. 😞

Partner

8/10

Excellent

25 May 2026

SCOTT

Stayed 4 nights, the staff was great first couple of days but they got short staffed and had few issues like room not getting clean last couple of days. Breakfast was alright but the rooms were great. I’d stay here again.

Friends_and_family Friends

8/10

Excellent

25 May 2026

John

Breakfast was very minimal and lacked choices, same every day

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Kendreka

Everything and everyone was great. Rooms clean

8/10

Excellent

25 May 2026

Michele

Staff was very nice , room was clean .

Family_with_children

10/10

Exceptional

24 May 2026

Tracy

We love staying at Hyatt Place when we are in Hoover. We made reservations late and was happy rooms were available due to the SEC baseball tournament. They have the comfiest beds!

Partner

2/10

Poor

18 May 2026

Aftab

There is something seriously wrong in their management.
Either the cleaning crew is not doing their job, and giving false information to the desk team.
And, no one from the management bothers to verify cleaning crew’s tasks.

Family_with_children

10/10

Exceptional

17 May 2026

Tameca

the manager was so kind and professional. The TV didn't have local channels, fox 6 and 13. I was happy to hear upgrades/remodeling of the facility is in progress. The location was awesome for shopping and restaurants. The breakfast could use some additional options. Overall, I had a good stay, and will stay at the location in future visits

Self

8/10

Excellent

16 May 2026

Carl

Great staff

Pet

8/10

Excellent

13 May 2026

David

I checked in late evening. Door from rear parking area was locked without intercom and i had to walk in the dark around hotel to front entrance. Front desk person was on break (no sign) and I had to wait for a few minutes to get key. Once in the room, things were fine. Hotel is clean and convenient.

Self

10/10

Exceptional

12 May 2026

Shantel

Shannel, I hope that was her name, was very kind a helpful. It was nice being treated with care.

Family_with_children

10/10

Exceptional

11 May 2026

Clyde

Truly exceptional

Family_with_children

4/10

Poor

10 May 2026

Barbara

There were coffee packets at the table but no coffee maker. We asked about getting one at the front desk. She said she would tell them to take on to the room - they never did. There were ants in the bathroom.

Partner

4/10

Poor

10 May 2026

Teresa

The room was not very clean. It had no washcloths or hand towels. No Kleenex or clothes hangers. None of the ice machines were working Property has really gone downhill

Partner

8/10

Excellent

05 May 2026

Kelly

Room was clean and comfortable

Family

6/10

Pleasant

03 May 2026

Judith

Air conditioner in room was very loud.

Self

6/10

Pleasant

26 Apr 2026

Elisabeth

Will not stay here again. The staff was friendly however I was not a fan of the cleanliness. There was something spilled in the floor all throughout the lobby into the elevator. It was still there the next morning when we went to leave as well. Was never cleaned up. There was a musky smell throughout the entire place. In serious need of renovations. Went to find something to drink and all they had available was at the front desk in a cooler that apparently did not work. It was hot… Went to get ice and the ice maker was broke. Went to 3 different floors before I got one that worked. Convenient location and friendly staff but that’s all this place had going for it.

Family_with_children

4/10

Poor

26 Apr 2026

Jimmy

It took forever for the room to cool down. The bathroom ceiling had mold on it. The toilet paper holder was broke.

Friends_and_family Family

4/10

Poor

24 Apr 2026

Lacey

Our room was dirty, the refrigerator was broken. They did bring a new one but the inside was dirty and had hair in it. There was only 1 towel in our room for a family of 4 so we had to call and ask for more. The floor was dirty and sticky and there were no blankets or pillows for the pull out bed. The charging outlets didn’t work. Very disappointing especially for a Hyatt

Family_with_children

10/10

Exceptional

24 Apr 2026

Sebastian

Nice

10/10

Exceptional

23 Apr 2026

Enitan

Awesome Room, breakfast. Awesome 👌.

Self

8/10

Excellent

22 Apr 2026

Michael

Original

8/10

Excellent

18 Apr 2026

Casey

Staff were so kind. We only stayed one night because we were just passing through. Overall clean. No issues.

Partner

6/10

Pleasant

12 Apr 2026

Rebecca

It wasn’t clean and I had to change rooms 2 times. The towels looked like they had not be changed. They had hair on them and some other gross thing that looked like skin on the towel. I asked to be moved to a totally different floor because apparently the same housekeeper neglected all of the rooms on that floor. I really wanted to check out and go somewhere else however it was too late to find another place. My daughter did not sleep at all because she was so stressed by how disgusting it was.

The only thing good about this hotel was that the staff and other guests were nice. I didn’t want to stress the seemingly new sweet young front desk worker so I just dealt with it. However, I felt that I should have gotten a refund because I had to change rooms so many times. The last room had decently clean towels but the floor was filthy and I was so tire that I didn’t even feel like telling the poor girl at the front so I just told her it was okay.

Please don’t go unless you really don’t care about filth. If you have kids like I do you will be disgusted and bare able to give them a bath.

MOMS, save yourself the stress!!!!!!!!

Friends_and_family Family

4/10

Poor

11 Apr 2026

Curt

This place is in the need of a renovation

6/10

Pleasant

09 Apr 2026

Debbie

The hotel room was fine but the breakfast was not good! The sausage wasn’t good and the choice of other things for breakfast was limited. Also the coffee was very weak and not hot. It really makes a difference to offer a good continental breakfast so it would be a good idea to improve it.

Self

2/10

Poor

07 Apr 2026

Emily

Sink was broken and plugged, door lock was broken, carpet was stained in several places, beds were disgusting, and very worn. Hotel Lobby stunk like air freshener, almost too strong to handle, hallways had trash in them. We ended up leaving without reimbursement and stayed in the hotel next to it.

Family_with_children

10/10

Exceptional

05 Apr 2026

Tiffany

Shantell at the front desk was amazing

10/10

Exceptional

04 Apr 2026

Brandon

Great place and staff was amazing. My family of 6 was accommodated very nicely as we arrived kind of late in the day. Would definitely stay again.

Family_with_children

4/10

Poor

30 Mar 2026

Jennifer

Hotel is very worn and dated. It took 3 tries to get a room that didn't have a musty smell and had a shower curtain. We stay at Hyatts frequently and this is the worst property we have stayed at.

Family_with_children

4/10

Poor

30 Mar 2026

Brian

Room smelled stale and no housekeeping unless specifically requested. Was never informed about that policy. Won’t be returning.

10/10

Exceptional

29 Mar 2026

Michael

The hotel needs to open the bar, ASAP. No reason for the delay.

Self

4/10

Poor

29 Mar 2026

Steven

Would not recommend. This hotel did not meet our expectations. It is older and in need of renovation. We were very disappointed to find mold in our bathroom and stains all over the ceiling. The bedding was very discolored, not white or clean looking. The duvet looked like it had mold in the filling. Our mattress had stains. The refrigerator cabinet was falling apart. The breakfast buffet was very limited. The positives of this hotel are the location and the friendly staff.

Family

2/10

Poor

29 Mar 2026

Larisa

The room was dirty and and clothed door was broken.

Family_with_children

10/10

Exceptional

28 Mar 2026

Susan

Breakfast was limited

Family_with_children

6/10

Pleasant

28 Mar 2026

Phil

Hallway and room had not been vacuumed properly. Broken leg on table in room. Otherwise, room was cleaned properly and was a good accomodation. Front desk staff was excellent.

Partner

2/10

Poor

27 Mar 2026

FranChesca

Room was not cleaned good

4/10

Poor

26 Mar 2026

James

The place smelled like weed and strong perfume. It was dirty and the bathtub didn't drain.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Garlin

This was a beautiful hotel and all I f the amenities were wonderful. My only complaint was the guest next to my room had dogs (barking constantly, even late into the night).

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Robin

Did not have a pet. The pool was not opened

2/10

Poor

22 Mar 2026

Shamarcus

Changed rooms 4 times. Bugs in 1st room; A/c not working properly in 2nd; checked 3rd room was good. Went got my luggage came back up key didn’t work knocked on door someone opened it up with family in there. They sold the room that quickly. 4th finally was somewhat good enough to stay in. HELP at this point!

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Jackie

The food was satisfactory, except for the room. There was a hair on the pillow, which appeared to be left from a previous guest. Therefore, the pillowcase should not be changed. Additionally, the air conditioning was excessively loud, making it difficult to sleep. The carpet was not thoroughly cleaned and appeared dusty.

Family_with_children

6/10

Pleasant

21 Mar 2026

Saquae O.

The front desk clerk was accommodating but the management is incompetent and misleading and very unprofessional. Whatever the mangers name is she is a black woman with and obese build. One of the most unprofessional Ive ever dealt with. I think its time to change management says 1 Co-Owner.

Self

4/10

Poor

17 Mar 2026

Mario

Very so not clean. Roach in shower. Good customer service.

Partner

4/10

Poor

16 Mar 2026

Chakkalate Devonne

The bathroom flooded at an inconvenient time. I informed the front desk. The toilet runs constantly and didn’t flush. I was transferred to this room due to the previous room being right across the elevator which is loud. The buffet breakfast isn’t buffet, it’s eggs and sausage links/patties all week no other options outside of toast, bagels, and coffee…I definitely was disappointed with this Hyatt.

Family_with_children

8/10

Excellent

15 Mar 2026

Kristie

We were disappointed in your breakfast selection. Poor choice of drinks and food selection.

Friends_and_family Family

4/10

Poor

14 Mar 2026

clare

Hotels.com advertise the hotel having a bar and restaurant there is no bar or restaurant we specifically looked for a hotel with a bar and restaurant as been travelling all day and didnt want to go out

Partner

6/10

Pleasant

13 Mar 2026

Sherrill

We only got clean towels when requested. No one cleaned the room. My room amenities charge was $500 and no one could fix it. Breakfast bar was poor. Coffee was was weak

Friends_and_family Family

6/10

Pleasant

11 Mar 2026

Latorie

Room was very clean! Staff was exceptionally friendly

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Tianna

Staff was great and the room was clean

4/10

Poor

08 Mar 2026

John-Clay

There was a syringe in the wastebasket in the room (they did refund one nights stay because of this). The floors in the room were sticky and dirty. The whole hotel smelled strongly of artificial cleaner scents. The breakfast options were meager and limited.

Family_with_children

6/10

Pleasant

08 Mar 2026

Robyn

My shower was missing a door. After going to the front desk I was given extra blankets to throw over for the night and was told maintenance would be notified. My husband and I had to throw an extra blanket over the missing shower piece the entire 2 day anatt. Also had to put a towel on the floor to catch water because so much as coming out. The ice machine on the 5th floor was not working. We and to go to the 3rd or 1st floor. Breakfast was okay. I have had better at other hotels. The is hotel need some upgrades.

Partner

4/10

Poor

07 Mar 2026

Hannah

Room smelled terrible. They didn’t have the sheets or blankets for the pull out couch. Couch was dirty.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Kendreka

Clean nice rooms and good breakfast

Friends_and_family Family

2/10

Poor

03 Mar 2026

Rebecca

Did not stay . The lobby was very dirty . They look like they haven’t vacuumed that rug in years. The young lady sitting at the desk, checking in people should have to do some kind of lobby, maintenance, clean the windows vacuum wipe the tables down something.. I went at 2 o’clock seeing if there was any way that I can check in, but she told me she was not allowed to. And then also told me that my check-in was the night before, but I was not getting there until that day because my performance was that day and I didn’t need to come the night before.. I am still trying to figure out how to get a refund for a night. I never stayed there.

Friends_and_family Family

6/10

Pleasant

03 Mar 2026

Brandy

Staff was nice. They room was missing fitted sheets and linen on the pull out bed.

We were only there one night; would not have wanted a longer stay.

6/10

Pleasant

01 Mar 2026

Susan

Great area, friendly staff, just dirty, everywhere.

Partner

8/10

Excellent

01 Mar 2026

Derek

Room was clean and nice, but furniture was old. The desk felt like it was going to fall apart. I would stay again, just be aware of the quirks!

Family_with_children

4/10

Poor

01 Mar 2026

Carmen

Very friendly staff, however, there were no essentials left for us in the room such as hand soap when we arrived, the room was not “ready”. Furthermore, after the first night I noticed a small stain on the sheet on the right side of the mattress. Upon checkout I pulled back the sheets to find a rather large orange stain that seeped through onto the sheets! Mortified! There was NOT a mattress protector on the bed! I truly expect more of the Hyatt brand! This was not a 3 star experience!

6/10

Pleasant

28 Feb 2026

Yolanda

The staff was amazing but the rooms definitely need a deep cleaning and items such as shower heads replaced.

Self

2/10

Poor

25 Feb 2026

Angel

The front desk is amazing and did their best to accommodate me during my stay. However I booked a 2 night stay to relax after losing my son and going through a divorce. The first room toilet did not work. I was graciously offered another room from the sweet front desk attendant, however the toilet in the new room did not flush either. I had to go downstairs to use the bathroom.

Self

2/10

Poor

25 Feb 2026

jay

Paid for “upper floor” room, was put on 2nd floor. Elevator noise was so bad we left at 1130pm. Complete waste of money

Friends_and_family Family

4/10

Poor

24 Feb 2026

Corrie

Rude staff,

10/10

Exceptional

23 Feb 2026

LaRoy

Room was fantastic and the staff knew everyone coming in and out. Great location for shopping, restaurants, and or whatever you want to do

4/10

Poor

22 Feb 2026

Jolie

The staff was very friendly the room was warm and dingy sheets

6/10

Pleasant

21 Feb 2026

Shannon

When we booked it said it included a full breakfast, but the breakfast was extremely limited.

Family

2/10

Poor

21 Feb 2026

Shakil

The front desk staff is decent, and the room size is acceptable. However, the hotel overall feels outdated and unclean. Housekeeping does not seem to clean the rooms properly, and the hallways are consistently dirty. The free breakfast offers the same options every day, and the food quality is very poor. Overall, I would not recommend this hotel.

Self

4/10

Poor

21 Feb 2026

brandon

I recently stayed at this hotel and had an overall decent experience. The room itself was comfortable and quiet, which made it easy to relax and get a good night’s rest. However, the cleanliness of the overall property needs improvement. The elevator floors, in particular, were noticeably filthy and did not give a good first impression. With better attention to cleaning and upkeep in the common areas, this could be a much better stay.

Self

4/10

Poor

20 Feb 2026

Jeffrey

Cleanliness

2/10

Poor

19 Feb 2026

Deondra

The room was not properly cleaned. There was no remote in the room. Went to front desk to get a remote and the remote still did not work. I emailed the manager but no response.

Partner

8/10

Excellent

18 Feb 2026

Preston

Staff was very nice

Business