Name: Hyatt Regency Birmingham - the Wynfrey Hotel
Address: 1000 Riverchase Galleria, Birmingham, 35244, US

10/10

Exceptional

31 Jul 2026

Shabreka

I love everything about this hotel

2/10

Poor

31 Jul 2026

olivia

Our Rooms weren't ready for checkin, the staff told us it would be 30 min. 2 1/2 hrs later the room still isn't ready and it was too late to find another hotel. I had to get dressed in the lobbys bathroom for a concert along with many others whose rooms weren't ready . We were all paying for a room we weren't allowed to use when we desperately needed to.

The staff offered no compensation ,discount or assurance, merely shrugged their shoulders.

2/10

Poor

30 Jul 2026

Angel

I drive down from Atlanta to attend a concert this weekend 6/29/2026. Check in time is listed as 4:00 which is already late. We arrive and try to check in only to be told they don’t have any rooms ready for check in because they allowed so many people to do late check out from the night before . I turn around and realize the lobby is full of other people waiting because of the same issue! Why would the hotel allow so many guests to do late check out knowing they were anticipating a large crowd the very next day!? People spent their hard earned money and time away from work to stay at this hotel and go to the concert only to be late to the concert because they couldn’t get in their room at a decent time to get ready!! I HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE at a hotel before. It was handled in such a matter of fact nonchalant manner that just added insult to injury. No type of compensation was offered, they suggested we use the powder room in the lobby to get ready and leave our bags with valet… NO MAAM!! You can’t even do the job you’re supposed to do now I’m supposed to get ready in your public restroom and trust you to keep track of my belongings with countless others for the next 5 hours?! Absolutely not! Worst experience ever! It literally ruined my night I had to force myself into a better mood to enjoy the show.

10/10

Exceptional

30 Jul 2026

Veda

Exceptional Service!

4/10

Poor

30 Jul 2026

Pearline

We were in town for a concert and had to wait 2hrs after check in hours to be checked in because our room wasn’t ready. We were told we would receive a call or text whenever our room was ready and never received that call. We noticed that newcomers entering the hotel were getting checked in right away before the lobby of customers who had been waiting for rooms 1-2hrs. When we made it to our room it wasn’t cleaned properly. We used this hotel before with no issues. I really wished this situation was handled better than it was.

10/10

Exceptional

30 Jul 2026

Sam

Enjoyed my time there. Convenient, clean and great service.

10/10

Exceptional

30 Jul 2026

Ashley

Sam at the front desk was amazing and so kind. He helped me so much after being displaced due to the gas leak downtown. He made everything so much easier.

8/10

Excellent

29 Jul 2026

Karen

The bed was a bit hard and pillows are too soft.

10/10

Exceptional

29 Jul 2026

Sherika

Excellent customer service.

10/10

Exceptional

28 Jul 2026

Deborah

The room was beautiful and clean. Nice room and bathroom. The staff was great, especially the valet services and the restaurant staff. The lemon cake was delicious, and the crab cakes were filling.

8/10

Excellent

27 Jul 2026

Lauren

Poo

10/10

Exceptional

27 Jul 2026

Kinya

My stay at the Hyatt Regency Birmingham – The Wynfrey Hotel in Hoover was excellent from start to finish. The staff was welcoming, professional, and always ready to help with anything I needed. My room was clean, comfortable, and well-maintained, making it easy to relax after a long day.

The location is perfect, especially with direct access to the Riverchase Galleria, making shopping and dining incredibly convenient. The hotel itself is beautiful, with great amenities and a warm, inviting atmosphere.

Overall, I had a wonderful experience and would definitely stay here again. I highly recommend this hotel to anyone visiting the Hoover or Birmingham area!

Partner

10/10

Exceptional

26 Jul 2026

Damion

Love it

6/10

Pleasant

25 Jul 2026

Charles

This property is not what we have come to expect over the last few years, it is overdue for an upgrade. We waited over an hour after check in for our TV to be replaced (no picture). It was also quite noisy with small children running in the hallways.

8/10

Excellent

25 Jul 2026

Jennifer

Very helpful staff. The building itself is old and could use a little refresh. However, the rooms were clean. The halls quiet. The breakfast was.

10/10

Exceptional

25 Jul 2026

Terry

All was well

10/10

Exceptional

21 Jul 2026

Alan

Its nice having the hotel connected to the mall, this is a design usually reserved in other countries but rare stateside. Staff was helpful and prompt when needed, room was clean, would stay again.

Family_with_children

2/10

Poor

20 Jul 2026

Connor

Our stay was extremely disappointing. From the moment we arrived, the hotel smelled damp and moldy. Unfortunately, our room was no better. The air conditioner was not able to cool the room adequately, making it very uncomfortable.

Later that night, we were unable to sleep because someone nearby was smoking marijuana, and the smell was coming directly into our room. This is completely unacceptable, especially when traveling with young children.

To make matters worse, the staff was unhelpful when we raised our concerns. We were also charged for meal vouchers for both our 2-year-old and 5-week-old baby, despite the fact that neither should have required one. The additional charge felt unreasonable and was never properly addressed.

Overall, the poor condition of the hotel, lack of customer service, and unnecessary charges made for a very frustrating experience. I would not stay here again or recommend it to families traveling with young children.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Ferrecia

Easy check-in and accommodating staff. The hotel also has a restaurant on-site. We ate each morning which was delicious with a variety of options. And, I can’t say enough about the staff. We had the most amazing waitress. She had such a pleasant demeanor and was very attentive. We definitely recommend staying here.

Family

6/10

Pleasant

19 Jul 2026

Kim

Location

6/10

Pleasant

14 Jul 2026

hannah

Traveling for sports....The location of this hotel is decent with places to eat and shopping within walking distance. Laundry facilities is listed however the hotel does not have laundry facilities onsite. Do not waste your money on the buffet. Yogurts were expired and the staff was grumpy with no urgency to clean up tables or bring their water downed coffee to the table. Beds were decent. Room 531 the water will go from warm to scolding hot or cold mid shower. The sink water is also dangerously hot. We had three people in our room, our room was skipped for service one day (not requested by us), we called to request more towels, two different people brought us two towels but we had three people in the room. The next day the room attendant took the extra towel and left us with only two towels. The properly could a major face lift or a pressure washer.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Arica

Amaizing stay

10/10

Exceptional

11 Jul 2026

Christy

Every last part of this hotel is perfect

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Travis

Great place to stay.

Family_with_children

10/10

Exceptional

08 Jul 2026

Tobias

The hotel was very clean and located in a great area. The front desk staff was very helpful and friendly.

6/10

Pleasant

07 Jul 2026

Tricia

The room smelled like mildew but everything else was good.

Partner

10/10

Exceptional

06 Jul 2026

Maria

Stayed here for a baseball tournament for my son. Location is excellent. 15 minutes from different fields/parks. Hotel is connected to mall which is a plus if you are traveling with teenagers. There is a Dave and Busters and several restaurants within walking distance. Room was clean and comfortable. Recommend paying hotel rate with breakfast included. Lots of choices for breakfast in buffet and servers/staff were helpful. Great stay overall.

Family_with_children

10/10

Exceptional

01 Jul 2026

Michelle

Love the Breakfest. And the workout facility

Business

10/10

Exceptional

01 Jul 2026

Armando

Very nice place to stay with your family including your furry ones! Very polite and helpful staff. Great location!

Family_with_children

10/10

Exceptional

01 Jul 2026

Todd

Bar

Family

10/10

Exceptional

30 Jun 2026

Jacob

As expected

8/10

Excellent

27 Jun 2026

Jennifer

I’m not picky, like at all, but we booked this room for one particular reason: to take our girls to the galleria and to Dave & Buster’s on an overnight surprise Father’s Day retreat, per his request. Immediately upon entrance of the parking deck, we were confused, because the room key is the gate opener, which we didn’t have, and the entrance to the hotel is an elevator that takes you to the lobby. Once in the lobby and entered in, you take another elevator to the rooming area. The sink vanity sink in the bathroom had a huge crack in it, there were water marks on the ceiling, and a few other minor things of that nature. The bed though! I have a spinal and arthritis issue, so I couldn’t sleep AT ALL, the whole night. We couldn’t use the pool because the weather, understandable, and was also closed until after checkout time. The gym was the smallest one I’d seen in a hotel that has one. The biggest issue we had was walking into the mall thinking we’d be able to walk through mall and to Dave & Buster’s without leaving, and after walking about 5 miles and asking 5 different employees directions, found that alas you can not, and you have to drive there via car or walk all away around the building outside. If you get the chance to purchase the breakfast buffet online, do it though, because I paid $11 online for 4, and the receipt said it would have cost $105! It was nice, upity croud, could have enjoyed a few other places more though, like the Redmond or Hilton Homewood.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Stanley

Yes, everything was great.

Partner

10/10

Exceptional

26 Jun 2026

Joshua

We love staying at this hotel. Very clean and staff is very friendly. Close amenities that will suite everyone.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

jessica

I had a wonderful experience, the staff was very helpful and the location was great. The connecting entertainment and shopping were an added bonus.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Anthony

Everything was excellent and the hotel is directly connected to the mall.
It is also right next to Dave and Busters. I did not know that until we arrived! :-)

Family_with_children

8/10

Excellent

19 Jun 2026

Mehrshad

Shower needs deep cleaning specially tiled joints. There are black stains. Room was a bit dusty but okay for few hours that we stayed to rest

Family

10/10

Exceptional

17 Jun 2026

Jason

Clean room
friendly Staff

great Breakfast

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Marwan

Perfect

8/10

Excellent

14 Jun 2026

Sheldon

My stay was wondering. The staff was excellent. My room and the bathroom was clean. I really enjoyed my stay. Just needed a few more towels.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Sheree

Everything about our stay highlighted the hotel's commitment to excellence. The engagement of the staff, the cleanliness, service, food service, hospitality, with a property that embodies relaxing comfort and beauty.

Family_with_children

2/10

Poor

13 Jun 2026

John

Don't let the pictures fool you. This hotel isn't that nice. The air in my room didn't work. I called and asked for another or a fan, or anything. I got nothing. It was 80 degrees in my by 6 am. It also cost $23 dollars to park there, which isn't mentioned. The breakfast bar is $22 a person it's not included. They nickel and dime you on everything. The room may look nice in pictures but expect to spend an additional $60 to stay there. List all your fees!

Partner

10/10

Exceptional

11 Jun 2026

Dean D

Room was clean, beds were comfortable

2/10

Poor

09 Jun 2026

Roberto

Don't expect the front desk to do anything that isn't already in the computer. Anything that requires extra work will be met with inaction.

Family_with_children

10/10

Exceptional

09 Jun 2026

Rukiyah

Check-in was a breeze and the breakfast offered a variety of healthy options like chicken sausage.

Family

10/10

Exceptional

08 Jun 2026

Racheal

Great stay! Very polite!

8/10

Excellent

04 Jun 2026

Shelly

It was a great stay and had the amenities needed.

Partner

10/10

Exceptional

02 Jun 2026

Aleta

Wonderful experience! I arrived very late but check in was easy and the room was very comfortable and clean and the bed was wonderful. I will be staying again in August. Such a great place to stay.

Self

10/10

Exceptional

01 Jun 2026

Charlie

Great location, good breakfast, very friendly atmosphere.

Family_with_children

8/10

Excellent

01 Jun 2026

Carol

This hotel is now 40 years old. It went through the original developers hands to the Hyatt. It’s attached to a iconic mall in the state of Alabama the Galleria, the mall, although not what they anchor stores at once had is still a living monument to the 1990s a wonderful place to go and people watch the hotels been maintained very well due to the huge activities in Hoover like the SEC baseball tournament very Centrally located this hotel and mall have a special place in my heart and it’s great to see it still thriving. The only thing I would say is small details of cleaning up and maintenance would only be needed other than that it’s a great place.

10/10

Exceptional

31 May 2026

Delano

First time staying at the Hyatt and I will definitely be coming back.

Family_with_children

8/10

Excellent

31 May 2026

Adrienne

The room was very comfortable and so were the beds. The Merk restaurant was so overpriced and but staff were nice. You can’t order food and sit at the bar. You have to sit at a table. I find that odd. I thought the ad said $11 each for morning buffet but bc it was Sunday, it was $24 a person. Also, self parking is $23 or valet is &29. I did not see that in the ad either.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Camille

Great, friendly staff

Family

10/10

Exceptional

18 May 2026

Dibya Prokash

Great stay!

Partner

10/10

Exceptional

18 May 2026

Jack

A good place to stay. Would recommend.

Partner

8/10

Excellent

18 May 2026

Jim

Staff super helpful.

Self

10/10

Exceptional

17 May 2026

Alisha

Didn’t visit bar or breakfast

Partner

8/10

Excellent

17 May 2026

Ralf

Hotel is a little outdated but the staff is great. Hot tub was only lukewarm and room could’ve been renovated. Views from 15th floor are great though

Friends_and_family Family

10/10

Exceptional

11 May 2026

Rachel

Loved this hotel!

8/10

Excellent

10 May 2026

Mykhailo

:)

Family_with_children

10/10

Exceptional

10 May 2026

Jeffery

I booked this hotel while attending a conference, and the experience was exactly what I hoped for. From the moment I arrived, the property was clean, well maintained, and welcoming. The staff were consistently friendly, professional, and helpful throughout my stay, which made the overall experience even better.

The room was comfortable, quiet, and met the quality and consistency I’ve come to expect from the Wyndham. Everything was well prepared and in good condition, making it easy to relax and focus on the conference without any concerns.

Overall, this was a very pleasant stay, and I would gladly choose this property again for future business or personal travel.

Self

10/10

Exceptional

10 May 2026

Bobby

Love staying at the Hyatt. Always clean. Staff very attentive. Valet very helpful and courteous

Friends_and_family Family

10/10

Exceptional

08 May 2026

Occino

Great Hotel

10/10

Exceptional

06 May 2026

Lara

Wonderful staff

8/10

Excellent

05 May 2026

Elizabeth

Staff is great, room was clean. Valet is a nice service. Indoor access to the galleria. Food ok at restaurant though $25 for breakfast was ridiculous. And the TV needs a serious upgrade in the room....only regular cable and no guide....no option for streaming services. Bed was comfortable but pillows were the kind that squish down to nothing. Ok for the price.

Family

8/10

Excellent

04 May 2026

Todd

Clean room, helpful staff even though I checked in at the last minute around 11 pm. Also was assisted with late check-out the next morning to get prepared for an event I had. Great stay at a beautiful hotel.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

nicole

This is my second time staying here. The place is very clean. Staff is always friendly. Valet service top notch. The rooms are clean. Beds are very comfortable. Outside pool is very nice.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Douglas

The staff at this hotel are second to none. So kind, so helpful and at least appear to love what they're doing! Huge shoutouts to David (valet) and Kiara.
This place is always clean and comfortable

4/10

Poor

25 Apr 2026

Anne

Horrible checkin process….some problem with housekeeping, but no one was able to be checked in at 4…..huge pile up of ppl trying to get to a concert…..very frustrating plus no manager to assist…..

8/10

Excellent

25 Apr 2026

Joseph

The staff went all out to make my experience top notch!

8/10

Excellent

25 Apr 2026

Gabrielle

The room was clean. It was nice that the water was complementary. The fridge did not really work and my leftovers were ruined. The bathroom lights were extremely dim. The water was super hot and the closet was spacious.

Family

10/10

Exceptional

21 Apr 2026

Thomas

Very pleased with this hotel . We loved that it was connected to the galleria mall. Clean with comfortable beds .

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Daniel

This was a very nice hotel with a nice clean lobby and restaurant/bar environment. Unfortunately, it is dated and the guest room bathroom especially needs a lot of work. Overall a positive experience but likely would not stay again because of that.

10/10

Exceptional

20 Apr 2026

Bridgette

Good

Family_with_children

4/10

Poor

19 Apr 2026

Joseph

They overbooked the hotel and sent us to another hotel for 1 of our nights. The staff refused to listen to you over the phone. They rather just cut you off while you’re talking in person and over the phone. Valet was the best thing far as staff goes!

Friends_and_family Family

2/10

Poor

19 Apr 2026

Jeffrey

Line backed up to the door to check in at 4 o clock and didn’t get checked in til 445, “system issues” apparently making us late/miss out on the reason we traveled so far to stay there. Staff just gives you the run around. Piss all over the floor in the lobby bathroom like abunch of 5 year olds had used every bathroom. Stayed at a Marriott the night before in a different city and it was incredible for 1/3 of the price. Wouldn’t recommend the Hyatt to an exhausted traveler desperately seeking a room to crash.

6/10

Pleasant

14 Apr 2026

Taniqua

The staff was amazing and the housekeeping was really good about coming to clean. However, the condition of the hotel was absolutely horrible and absolutely nothing like the pictures described the toilet made a loud sound throughout the whole night. The room was super dusty and outdated. The phone didn’t work in the room. The TV also was very outdated.

Friends

10/10

Exceptional

12 Apr 2026

Sebastian

Good stay.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Narcisssus

Clean room/friendly staff/mall connected for easy shopping/will definitely stay again

Partner

10/10

Exceptional

12 Apr 2026

Phillip

Amazing!

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Shelly

Hotel room was clean and overall good. The only problem was water collection in both sink & shower.

Family

10/10

Exceptional

12 Apr 2026

Kenneth

Didn’t make it to the bar or breakfast this time but I know it was excellent the last time I was there give it a 100

10/10

Exceptional

10 Apr 2026

April

Overall, my experience was great. We had a tough time at check in. The two attendants at the front desk weren’t the nicest. However, the other staff that we encountered more than made up for it. Rooms were clean, I made good use of the fitness center, breakfast exceeded my expectations. Next time, I hope the pool is back open.

10/10

Exceptional

08 Apr 2026

Alton

Nice sized room clean

Self

10/10

Exceptional

08 Apr 2026

Bianca

Clean, quiet, staff was polite and professional.

Family

10/10

Exceptional

05 Apr 2026

Steve

Charging $20/ night for SELF PARKING is a money grab I did not appreciate.

10/10

Exceptional

05 Apr 2026

Felicia

We were greeted with smiles from pulling up to valet, to entering the lobby, they were all smiles. This made me and my mom feel even better about my upgrade choice.
Check-in went smooth and I receive very informative information from the start, I love that!!! ❤️
When we got to our room, mom asked to be by the elevator so she wouldn't have to walk too far, she's 80+ but doesn't look it..... Well, the room was already booked and assigned and happen to be right at the elevator..... another sign that Spirit guided me here.
We found restaurants, stores, a other convenience all around us. Not to mention, the hotel was connected to the Galleria Riverchase Mall. What a way to exercise while eye buying.
We stopped at the bar after getting locked in the mall, the guard came to let us back in the hotel with no hassle, another sign. The bartender treated us like family. We all sat and shared our life experiences and life each other up, another sign.
I purchased the breakfast but decided to leave earlier, so I gifted our breakfast to the 2 gentleman who were on the elevator with us, blessings brings blessings.

This was one of the best experiences yet. I look forward to the continued upgrading experiences.

Felicia

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Laurel

The room was clean and comfortable. I had a nice long bath and had a great nights sleep.

Self

8/10

Excellent

03 Apr 2026

Leona

Loved the style and the built of the hotel. The room was clean. I only ate one time at the Restaurant, what I ordered I did not like. Lump crab cakes, Not the \"lump\" crab that I know and love, but full of bread crumbs....

Self

10/10

Exceptional

02 Apr 2026

Adrienne

The rooms were clean & the staff were helpful. The only thing that caught me off guard was the timing of housekeeping since there was such a large window of time where they clean (9AM-4PM). Some days they came early & other days they came later in the afternoon. Also, regarding the breakfast, a better variety would be much appreciated.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Perla

Everything good

Family_with_children

10/10

Exceptional

30 Mar 2026

Monica

No not well stock and what breakfast was not made aware

Partner

10/10

Exceptional

30 Mar 2026

Emanuel

Did stop for breakfast

Family

10/10

Exceptional

29 Mar 2026

MONIQUE

Great Customer Service! Valet Service was great!

Friends

6/10

Pleasant

29 Mar 2026

LaSaundra

The staff is always good. Especially the day manager. Check in was 4om and we waited in line over an hour, due to no queen rooms cleaned. It was such an inconvenience!

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Aliska

Yes. Dud not make it to breakfast.

4/10

Poor

28 Mar 2026

Lyn

Long lines at the front desk on both days of our stay. Housekeeping never showed up to clean our room, despite being requested. And we returned the first evening to find the bathroom floor flooded into the hallway. Upon contacting the front desk, I was asked what we had done to cause the flooding. Then we were told that we would have to move ourselves to another room as the staff was too busy. The next room was a handicapped room. The shower handle came off in my hand the next morning. Management was not available and the staff appears to be beleaguered and overwhelmed.

Partner

10/10

Exceptional

28 Mar 2026

Ericah

10/10 will most definitely come again

Partner

10/10

Exceptional

26 Mar 2026

Lavoris

Clean

2/10

Poor

26 Mar 2026

Amar

The ventilation in the restrooms isn’t working in many rooms , this is my third trip in ) months .

They don’t clean your room but the day you check out they mock the door as early as 8:00am

The body was empty so I ordered one when I left . After a long working day I got to the hotel and still empty .

The night shift workers in the front disk is as rude as Walmart disk customer service.

Don’t waste your $$
I won’t stay here even for free

Business