Name: TownePlace Suites Thousand Oaks Ventura County
Address: 1712 Newbury Road, Thousand Oaks, 91320, US

6/10

Pleasant

23 Jul 2026

Arran

Carpets were very dirty and smelly, Overall the place is tired. They were renovating during our stay and woke us with banging. And the water was shut off a few times during our stay …

4/10

Poor

11 Jul 2026

ANDREW

The room was worn out. The chair needs to be recovered, tile broken in bath, bed is too high for elders. Marriott you must do better.

Partner

8/10

Excellent

08 Jul 2026

kimberly

B+
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Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Chelsea

This stay was excellent! Nice room and lovely pool area! The sunsets from the hot tub were great!

Partner

8/10

Excellent

29 Jun 2026

William

Place was nice but felt a bit dated. Pool and hot tub area were good. Staff friendly and helpful. Room had a walk in shower and the water ran out into the bathroom floor. Was a mess to dry up so i could walk without getting wet feet.

Self

10/10

Exceptional

27 Jun 2026

dave

accommodating staff and a nice room. only complaint is that the sofa bed mattress was pretty lame

Family_with_children

10/10

Exceptional

21 Jun 2026

Gratia

Good for what we needed. Nice pool. Room was clean but housekeeping never cleaned our room over our two night stay

Partner

10/10

Exceptional

15 Jun 2026

jill

The front desk women are professional, happy, kind and very accommodating. Both women check in & check out. The only negative is the laundry. 2 washers only and one was out of service. Another guest mentioned it was done for over a month. The machines are older and not running great. That's it really. It was great

Self

10/10

Exceptional

13 Jun 2026

Nahaman

Good all

Friends

10/10

Exceptional

11 Jun 2026

Paolo

Parking could be better. If you arrive at hotel during business hours parking may be hard to find. But aside from that, we really enjoyed our stay. We couldn't believe how big our room was. We got the 2br suite. It was amazing.

Family_with_children

2/10

Poor

10 Jun 2026

Christine

Electricity out, lied to about no top floors avail when emailed 10-days in advance to request as a solo female business traveler. Ground floor, then had to move to middle floor, awful noise for 6 of the 9-day stay, awful chemical smells, AC that worked when it wanted to and blew warm air the rest of the time. People smoking weed in back parking lot right by entry. Will never be back cannot believe this is a Marriott property.

Self

10/10

Exceptional

07 Jun 2026

Robert

I brought what most of us all bring, including charging cables for my cell phone etc. but I forgot to bring with me, my charging block(s). It was late, so I had to manage without.
I know that there are places to stay, where these things are provided for. I’m wondering if Marriott may be doing these same things already. I understand it may be a large undertaking to provide these needs in every room. But, on this trip unfortunately, I was truly the accidental tourist.

Self

6/10

Pleasant

04 Jun 2026

Anne

The staff at this TownePlace Suites is exceptional, however, the property falls far short that what I expected (and I didn't expect a lot)! The hotel is renovating their rooms, and this is necessary because the entire hotel feels like it needs an upgrade - it is dated, and isn't the most comfortable. For example, we stayed in a suite with a King bed and a pull-out couch - but the mattress on the pull-out was the wrong size so it was very ill fitting and one could feel the springs through it....it was not what I feel was acceptable for a room booked for 3 adults.

Family

10/10

Exceptional

03 Jun 2026

Brian

Newer property on the west side of the highway. Very clean rooms. Across the parking lot from some restaurants but a short drive from even more. If you are passing through this is a very convenient place on the southbound side

Self

10/10

Exceptional

30 May 2026

Brooke

I love how friendly the staff are and how accommodating they are with supplies. I can borrow almost everything I need to prepare meals in the kitchen. I love this place!

Self

8/10

Excellent

24 May 2026

Lana

Everything was great in regards to staff and cleanliness. It was just hard to sleep because you could hear LITERALLY everything. My husband and I even woke up in the morning to the sound of someone’s phone vibrating.

10/10

Exceptional

24 May 2026

Sandra

Room was very clean. Bed was very comfortable and all staff were incredibly kind and helpful. Free breakfast was yummy and a great perk.

Partner

10/10

Exceptional

13 May 2026

Thomas

One of the best hotel experiences I’ve ever had. To start off, the front desk staff was super friendly. Very kind and helpful.

The check in was really easy. Parking was crammed but there was always a spot open.

The room felt very clean. A few dings and scratches but I felt very safe, comfortable, and cozy.

I was excited to come back home to this hotel after a long day out and about. That should tell you something. Very good spot. Would absolutely recommend to friends and family.

Self

10/10

Exceptional

27 Apr 2026

Evan

The pool was excellent!

Family_with_children

6/10

Pleasant

20 Apr 2026

De Anna

The staff was friendly. The parking lot was full, even the backlot, due to construction/remodeling of the hotel. It seemed like all employees (construction) parked and took all the spots with their equipment (storage bins), etc. Our first room flooded and we were moved into another, but that room had the stench of weed and we slept with the window open. The beds were not comfortable and I don't think they were queen size (full size). Rooms could be cleaner, especially the cabinets.

Partner

10/10

Exceptional

17 Apr 2026

Stanley

Friendly staff, fresh breakfast.

Partner

10/10

Exceptional

17 Apr 2026

Alma Jessica

Very peaceful and clean.

10/10

Exceptional

10 Apr 2026

Chris

We liked the breakfast menu. We also appreciated the warmth and friendliness of all the front desk staff we encountered

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Arcelia

It was a vwey nice suite for my family!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Dorcas

Breakfast menu was limited but good. I can’t eat eggs so I look for other options which were available.

2/10

Poor

28 Mar 2026

Eric

One of the worst experiences I had in my life for real

10/10

Exceptional

28 Mar 2026

Stanley

Very friendly staff made me like stay home.

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

Yesenia

Everything OK

Partner

10/10

Exceptional

16 Mar 2026

Paul

The breakfast was great. Staff was very friendly, and the gym had good equipment.

Partner

10/10

Exceptional

16 Mar 2026

Rohan

Good brreakfast sonething new like burritos, also the staff is knows what customer wants

8/10

Excellent

14 Mar 2026

Lora

The suites are great. There is nothing in the reviews to let you know you can bring food to cook.

Partner

10/10

Exceptional

08 Mar 2026

Joshua

The breakfast was great for our large family. We arrived a little early for check in and they accommodated everyone. Room was clean and spacious. I think they were in the middle of remodeling so it was a little leas than perfect, but I would definitely stay again.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Gerald

5

4/10

Poor

06 Mar 2026

Tori

Older hotel

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Wanda

Very nice breakfast, helpful front desk- thank you Andrew!

Family

6/10

Pleasant

02 Mar 2026

Adriana

El hotel estaba en remodelación

4/10

Poor

01 Mar 2026

Lucas

Room smelled, stains on bathroom wall. No sheets for pullout couch. Like none in the whole building. Very dated and old.

6/10

Pleasant

01 Mar 2026

Jennifer

The staff was courteous. The room was in good condition except the A/C /heater system. The room was very cold when we entered. It was tricky to find how to turn on the heater. Once we got the heater on, it smelled like a bunch of smoke blew into the room, probably a bunch of accumulated lint.

Another problem was the bathroom door was too close to the bed. One getting out of bed on that side, easily smacked themself into the door.

Partner

4/10

Poor

27 Feb 2026

Michi

Rooms were clean, staff great. But parking was a nightmare! Could not find a place to park. Too many containers in back, and parking in front, you had to wait for a car that's using the gym or yoga to leave so you can use a spot. And not sure why I was charged for parking when I had to park in a general parking lot away from the property. Not happy about that.

Self

6/10

Pleasant

22 Feb 2026

Daniel

Very good service

Self

2/10

Poor

21 Feb 2026

Bruno

The staff was helpful and very friendly. However, the rooms urgently need remodeling. The carpet and furniture should be replaced as soon as possible. The breakfast was very disappointing,

10/10

Exceptional

14 Feb 2026

Lisa

Spacious rooms, really clean. The staff was really nice. Loved the 2 bedrooms.

Business Pet

8/10

Excellent

12 Feb 2026

Timmarie

Clan and kind staff

Partner

4/10

Poor

11 Feb 2026

MARTHA

The hotel lobby was under construction. Entrance was awkward. Our room smelled of wet concrete all night. The breakfast was served from a \"suite\" room and was pretty sub standard.

Leisure Partner

2/10

Poor

11 Feb 2026

Chloe

There was construction in the lobby and office that was not that I was not notified about prior to booking. There was no 24-hour coffee and it was cold breakfast by 8:00 a.m. The construction crew working on the property took up all the available parking spots and the employees had an overall negativ approach to everything. We cut our seven night stay down to two nights.

Partner

10/10

Exceptional

03 Jan 2026

Michele

I always have a good experience here. What I appreciate everywhere is great customer service. And I was very impressed of that when we get checked in and needing something at the front desk. Fernando always has a smile on his face, and gives excellent customer service.

10/10

Exceptional

31 Dec 2025

Ernest

Clean room quiet amazing staff gym

Leisure Partner

10/10

Exceptional

23 Dec 2025

Rose Ann

We had a wonderful stay. Great service and staff.

10/10

Exceptional

21 Dec 2025

Barbara

staff-Fernando

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Azam

The best

10/10

Exceptional

14 Dec 2025

David

Staff was very helpful. Excellent customer service. Fernando at the front desk provided excellent customer service. He should be commended. Property and hotel room was very clean and ideal for party of 5. We would stay again in the future.

Leisure Family

10/10

Exceptional

08 Dec 2025

Kari

The staff was very friendly, helpful and professional. We will definitely be back!

Leisure Family

10/10

Exceptional

05 Dec 2025

Dale

Staff at front desk

Leisure Partner

10/10

Exceptional

01 Dec 2025

Charlotte

Very courteous and helpful staff.
Would definitely stay again.

Self

10/10

Exceptional

30 Nov 2025

Sharon

Room was nice, bed comfortable, pretty quiet. Staff was professional and friendly.

Leisure Partner

4/10

Poor

19 Nov 2025

Linda

The staff were outstanding, very responsive.

The room was more than a little disappointing for the money. Carpet was stained and coming up from the floor. The room smelled of animal. Tub did not hold water. Parking could be hard to find at times.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Azam

The best

Business_and_leisure Self

8/10

Excellent

18 Nov 2025

Joe

Clean, but dated

Business

10/10

Exceptional

15 Nov 2025

shacora

Everything was great and reafy to go. My kids were able to pick from a variety of items

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Kent

The room smells like smoke. Didn't notice it at first when the AC was on, but as soon as it turned off, the smell was pretty strong

10/10

Exceptional

09 Nov 2025

zi

Front desk is great and a good size room,

10/10

Exceptional

27 Oct 2025

Tracy

This is my second year staying here to go to one of my son's football games. He's a senior so I will not be back next year BUT if ever in the area this will be where I stay. Just a wonderful place and out of the ~20 games I've gone to over the last few years, this is defintely one of the tops!!

Keep it up!!

Leisure Self

10/10

Exceptional

24 Oct 2025

Arvin Joseph

Excellent

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Fabian

Quiet, clean rooms, easy parking, 24hr amenities. Next to shipping.

Leisure Family_with_children

10/10

Exceptional

22 Sep 2025

andrew

This property is older and it shows. The room was clean and the bed is the Marriott Hotel supreme!
The furniture is old and the front desk is very small and tucked away.
All in all, a solid 3 star hotel.
The staff was super nice and helpful.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Enrique

Truly An Amazing Family Stay

The rooms/suites were in awesome condition. The kitchen came with everything we needed. Those items it did not have in the kitchen were easily sogned for at the main office.
Every encounter with the front office staff, no matter who it was, was a tremendous help. They were professional and very friendly.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Dorcas

Great location near the Oaks Mall. Great checkin. Great staff. The accommodations are clean and spacious. Breakfast is a plus

Leisure Family

10/10

Exceptional

29 Aug 2025

David Michael Allen

I have stayed here multiple times. The staff is fantastic. The accomidations are comfortable and clean. It quick to and from the freeway and well situated.

Business_and_leisure Family_with_children

8/10

Excellent

08 Aug 2025

Salman

thank you.

Business Family_with_children

8/10

Excellent

05 Aug 2025

Stanley

Great stop, nice suite witk kitchenette perfect if you want to do some cooking. Folks at the desk so nice.., great breakfast to kick off the day. Water volume in shower strong and heats quickly! Great food around and good morning walk potential. Gteat Sray - thanks!!

Business_and_leisure Self

10/10

Exceptional

31 Jul 2025

carrie

Wonderful

Leisure Partner

10/10

Exceptional

31 Jul 2025

JENNIFER

Great property

10/10

Exceptional

14 Jul 2025

Samantha

The staff were very helpful and friendly!

10/10

Exceptional

10 Jul 2025

Noemi

We enjoyed our stay very clean rooms and property was nice.

Leisure Family_with_children

8/10

Excellent

06 Jul 2025

Verified traveler

Fine overall, not perfect.

Room was fine.
We got there a bit later for breakfast, and food was not well stocked at that point. But our stay was overall fin

10/10

Exceptional

29 Jun 2025

Jonathan

Good stuff!

Fernando was very nice at the front desk. He offered restaurant suggestions And even directions.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

KIMBERLY

Perfect location, plenty of room for families and the pool/gym were great too.

Leisure Family

10/10

Exceptional

16 Jun 2025

Ashley

Our stay was great, and the customer service we received is what really made it that way. Leo at the front desk was incredibly helpful and friendly throughout our stay, was welcoming when we checked in and accommodating with any questions we had. All the staff we came into contact with was friendly and helpful, from maintenance staff to housekeeping to front desk. We brought our dog on this trip and staff ensured we had what we needed and knew where spaces were for our dog to go out. We’d come back solely for the service we received.

Leisure Pet

10/10

Exceptional

14 Jun 2025

Fanny

Front desk staff was very friendly. I would stay here again.

Partner

8/10

Excellent

13 Jun 2025

Ann

Very convenient to my family and easy to get to off of the 101. Several restaurants nearby. Good included breakfast. Found the bed too soft and was surprised by the almost $17 a night parking fee - that was not specified in description- it just stated parking and I realize agreement says they can charge for extras but should be stated in description. There were plenty of spaces so need to charge

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Dorcas

Friendly front desk and very clean unit. Great location near freeway and large mall.

Leisure Family

8/10

Excellent

05 Jun 2025

Verified traveler

A mixed bag

Wifi didn't work. Required getting a call from some third party service to get it to work. They charge for parking, which is ridiculous considering the area and that I'm a Marriott Bonvoy member. The rooms are better than they were when I last stayed there prior to a renovation, but the bathroom / closet format isn't great. Parking isn't easy, especially if you want to park once when you're checking in. The coffee at breakfast was not good. It's fine but not the best mid-level hotel in the area. I like having a kitchenette but didn't stay long enough to get much use out of it, although I did notice that the handles to the cabinets need a major wipedown. Pretty gross. The hallways are a little depressing. A reno can only do so much sometimes. But it was pretty clean, the bed was comfortable, and I liked the desk space.

Business

8/10

Excellent

01 Jun 2025

Mark

Friendly staff. Good breakfast.

Leisure Family

4/10

Poor

27 May 2025

Kathleen

Hotel old and tired

Hotel is old, and tired. This hotel doesn't even have a real lobby.

Partner

10/10

Exceptional

25 May 2025

Stella

The room was clean and the in-room kitchen was very well-equipped with full sized appliances, dishes, utensils, and even a small sponge and bottle of dishwashing liquid. They thought of everything. The staff were very friendly and accommodating. We were even able to grill steaks and corn on the outdoor grill by the pool.

Friends_and_family Family

8/10

Excellent

24 May 2025

Madelyn

Disappointed

They charged $100 for a pet when most places charge $50. Also they charged $10 a night for parking and we were told that ahead of time.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Santiago

Excellent conditions

Leisure Family

8/10

Excellent

16 May 2025

EARL

Great

Business Self

10/10

Exceptional

30 Apr 2025

Corey

Great

Business_and_leisure Family

10/10

Exceptional

29 Apr 2025

Corita

This place was amazing. Quiet area, great customer service, comfy bed, and the cleanliness was outstanding.

Leisure Family

10/10

Exceptional

26 Apr 2025

Arvin Joseph

Excellent service, people are nice. Will be back this summer.

10/10

Exceptional

19 Apr 2025

Gary

Good location, comfy beds, breakfast offerings were better than expected, loved the green chili especially!

10/10

Exceptional

18 Apr 2025

Vicky

Good

10/10

Exceptional

17 Apr 2025

Christopher

The closeness to my work site was perfect and the proximity to good food was a plus also

Business_and_leisure

10/10

Exceptional

28 Mar 2025

Hyo

I was just passing through. I liked the hotel.

Leisure Self

10/10

Exceptional

22 Mar 2025

Marianne

this is a very nice and friendly place to stay with the family

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

Clementine

Convenient. Enjoyed the extra space. Good oatmeal

Leisure Family

10/10

Exceptional

14 Mar 2025

Brady

Excellent as always!

Business Self

6/10

Pleasant

10 Mar 2025

William

It was passable....

A nice little hotel for a quick trip to Thousand Oaks. Front Desk was helpful, unfortunately we had to deal with them too often as there was no sheets on the beds when we got there, and when getting a second pass for a family member we were told that we din't need to pay for the parking pass, although I already had. So that was strange. And even though it is a non smoking motel, the halway stank of Smoke very bad.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Judy

They brought us water and treats right after we checked in!

Leisure Family_with_children