Name: Premier Inns Thousand Oaks
Address: 2434 West Hillcrest Drive, Newbury Park, 91320, US

10/10

Exceptional

29 Jul 2026

Jayne

Very Friendly & helpful front office.

8/10

Excellent

28 Jul 2026

Lizet

The pool and jacuzzi were very clean.

6/10

Pleasant

28 Jul 2026

Lisa

good for quick stay priced right

4/10

Poor

26 Jul 2026

Brian S.

Upon my arrival I asked for a second level room. None was available, so my room on the first floor a nightmare.

The construction right above my room was loud and terrible to listen to.

I asked to be moved and was told by the manager I’m unable to move you since you laid on the bed for 1 hour. It was 4:00pm

Her explanation and uneducated response was ridiculous that I just shook my head and told myself, that’s what happens when you pick a hotel that’s terrible.

It’s just a lower class hotel with some homeless individuals hanging around. Just stay away and pay the additional 50.00 dollars more to stay in a better hotel.

2/10

Poor

23 Jul 2026

Jon

The room I was given was absolutely terrible worse than being in prison. My wife was afraid to even walk on the carpet, let alone sleep in her bed that had blood stains on the sheets. I will never stay at this place ever again the health department should be notified.

2/10

Poor

22 Jul 2026

Jade

I had to leave after an hour being there, bugs and the bed was just down right filthy

6/10

Pleasant

20 Jul 2026

Brent

In our room the bed did not have a spread on it. The refrigerator was not working.

Partner

4/10

Poor

20 Jul 2026

Dawn

How do you know it’s bad when your told there is no hairdryer in the room you need to come get it when you need it and if they have one you need to leave your ID with them to ensure you return it ! Seriously.
I could go on but I think that says if all

Self

10/10

Exceptional

20 Jul 2026

Elizabeth

Awesome place to stay at .every one is nice here .air conditioner works wonderfully our room was nice and cold .being such a hot day it felt wonderful inside the room

2/10

Poor

19 Jul 2026

Zarinah

The room was not clean. Carpet was nasty

10/10

Exceptional

18 Jul 2026

yomara

Great

8/10

Excellent

17 Jul 2026

Abigail

The room was good, but I had to move the bed to the opposite wall to plug in medical equipment because there was only one outlet in the room on the wall with the television. Once I moved the bed I saw lots of debris left behind. The bathroom was clean. Despite the air conditioning being on the whole time the room was still hot.

Self

6/10

Pleasant

15 Jul 2026

nick

If you just need a safe clean cheap room this place is just fine, front desk lady was super sweet and helpful.

Family

8/10

Excellent

13 Jul 2026

Michael

The staff is always friendl

10/10

Exceptional

13 Jul 2026

Philip

I was satisfied with it . The WiFi succks the most

Self

4/10

Poor

12 Jul 2026

anna

Good area … fresh paint but extremly simple basic and mixed guests in terms of rough tin working people. I thought it would be better given the area but if you are arriving late and away early.. it’s buy the freeway . Staff are nice

4/10

Poor

10 Jul 2026

hsuliang

Not an ideal place to stay in the beautiful Thousand Oaks area

Friends_and_family Family

2/10

Poor

07 Jul 2026

Eric

Staff was rude after putting me in a room with tub and toilet removed!

Self

10/10

Exceptional

06 Jul 2026

Brala

Good place for the price

2/10

Poor

05 Jul 2026

Anna Marie

The pictures of the rooms on the website are totally different when you get there! Rooms are nasty and dirty! The carpet looks like someone spray painted on them. Walls are super thin!

Partner

2/10

Poor

04 Jul 2026

Joshua

Was told there were no rooms available on property when I walked in. Found one on Expedia and booked. Walked in and the receptionist, Vanessa, was extremely rude and tried telling me that I asked for a one bed when I walked in and argued that point when I asked for any room available. Rolled her eyes and just overall extremely rude. Spoke to another gentleman who took my name down and promised a call from the manager, never came.
I found another room in Camarillo for $150 more due to a last minute cancellation and chose to lose out on my money just to not return here. Wouldn’t recommend

Self

2/10

Poor

30 Jun 2026

Douglas

I don’t mind a basic room with just a bed, sink and shower, but the bed in my room was horribly uncomfortable. Not sure they’d all be, but don’t unpack your bags until you check. The price was great, grounds clean and staff helpful.

Self

6/10

Pleasant

30 Jun 2026

Jo Anne

It’s a very basic nuts and bolts place. Fortunately we were only there for five hours, but it was pretty overpriced on Expedia. If I would’ve rented from the hotel, it would’ve been $83.

Partner

6/10

Pleasant

28 Jun 2026

David

Great cheap option. Friendly desk lady. Had to switch rooms ac didn’t work in one but I got a new one. Didn’t stay long enough to enjoy the pool or jacuzzi.

6/10

Pleasant

26 Jun 2026

Xinhao

Clean room, plenty of parking space. Wi-fi sucks. Not only it is not free, but also connection is not stable

Self

10/10

Exceptional

26 Jun 2026

Ignacio

The breakfast area was in progress, but the staff organized packages with a bottle of water, 2 protein bars, and a small container of apple juice. That was enough to make it through the morning.

Partner

2/10

Poor

25 Jun 2026

Mitzi

This was a really dilapidated, messy hotel. The woman at the front desk did her best to be helpful, which I really appreciated. But I would never stay at this hotel again. I couldn’t get another hotel at the last minute, but I was out of there asap in the morning.

Self

2/10

Poor

24 Jun 2026

Joshua

Rooms could have been more clean also had a smell to the room. Also as the bathroom be ready dirty especially the tub just unshowerable

Self

6/10

Pleasant

21 Jun 2026

Manikanta Reddy

Room was smelling bad

Family

6/10

Pleasant

21 Jun 2026

Robert

Noisy next room kept us awake during the night. Otherwise was a nice place.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Ronald

The staff was friendly. The room was pretty gross. It’s okay to be old but to have a huge booger on the wall by phone, a nasty smudge on the dirty mirror, stinky, stained carpet, lots of dead bugs in the bathroom light, mold in the grout in the bathroom and sticky mats on the tub floor covering up a hole in the tub is a different story. I did spray down the bath/shower with bleach water before use. One could fail a drug test just walking outside the door of the unit as the next door neighbors and the underneath neighbors/ tenants were smoking so much weed I held my breath as I walked to my vehicle, even at 9am. My room and my neighbor’s rooms were “non-smoking” rooms. The bed sheets were clean. I almost feel bad leaving this review but it’s an honest review.

Self

6/10

Pleasant

15 Jun 2026

Yoshinori KOBA

Nightly rate talks itself. Okay for quick one night, but if staying longer, I won’t choose. They have a pool but no heated jacuzzi due to heater breakage.

Partner

8/10

Excellent

15 Jun 2026

yolanda

Great price! Friendly staff. Pool area looked great. Great for a cheap over night stay.
Free parking!
Only downside to the stay was no coffee in the room or at reception. Walking distance to 7 eleven which has coffee.

Friends

4/10

Poor

14 Jun 2026

Jill

Room smelled really strong of smoke even though it was a non smoking room. Very noisy. Lots of stains on the carpet in the room.

Self

4/10

Poor

14 Jun 2026

Paul

Constant noise from landscaping crew. Was never notified that they would be trimming trees all day long and running a wood chipper. Woman at front desk said room was quiet but was absolutely miserable. Also woman in 217 had a dog that was constantly barking whenever someone walked by room and again no help from front desk. Stay here if nothing else is available in area, terrible service and clientele .

Self

6/10

Pleasant

14 Jun 2026

Raully

Hotel was run down with the bathroom caulking moldy or just dirty. Rooms were noisy from outside noise. Top floor guest sounded like they were running in place. Trees were being cut do there was dabree all around on the street side. I do have to say for $75 and it provided a place to stay for the night. Office lady was super kind and very helpful.
Nearby market provided us with a great Mexican dinner for a very low price.

Partner

2/10

Poor

13 Jun 2026

Charleston

A/C doesn't work and there was mold and the workers said that it was just dirt.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Conrada Agnes

Ok

2/10

Poor

10 Jun 2026

Cassiedi

When we arrived, no one would open the office and we had to sleep in our truck.Even though we had already paid for our room. It was a nightmare getting hotels.com to do anything, this was the first of two awful experiences that has caused me to decide.I will not usehotels.com ever again

8/10

Excellent

07 Jun 2026

VICTOR

The staff was really nice and the check in was super fast. The room was decent but could have been cleaner. At the end I had to be realistic— you get what you pay for. All good.

Self

10/10

Exceptional

05 Jun 2026

Anthony W

The staff is very professional and make you feel important

Self

2/10

Poor

01 Jun 2026

Brett

It’s definitely not what it appears on Expedia. The furniture was broken in my room, there was mold in the shower and what looked to be a good amount of crime in the parking lot. I didn’t get a refund. I checked out right away and paid for another hotel. It was that bad. The property refused to refund my money even though I just got there.

Family_with_children

2/10

Poor

01 Jun 2026

Ed

This place is worse than a motel six. The carpets were disgusting and pieces were missing. Just the padding was there. The toilet was terrible and the faucet moved all over the place. The TV didn’t work. The refrigerator was unplugged and broken inside. There’s no coffee anywhere on the property or microwave.

Partner

4/10

Poor

31 May 2026

Jacer

I had to pay for WiFi daily through a 3rd party vendor. The bed was full of springs and felt sunken. The room is bare minimum. Good for the price

10/10

Exceptional

31 May 2026

Jana

It is a nice reasonable motel overall.
No complaints, wonderful staff

Pet

4/10

Poor

31 May 2026

suhani

The property was okay but the rooms were not. The rooms had odorous smells of pee or old clothes. The walls are scratched up, headboard had weird stains. The carpets looked very poorly maintained where we felt uncomfortable walking without shoes on. The shower had weird stains or marks so we didn’t even use the shower. We were moved from one room to another because the first room we were assigned reacked of animal pee. We were close to cancelling but there weren’t any other hotels close by with availability so we had to just keep ourselves busy for as long as possible outside the hotel so we were only there to sleep.

Friends

6/10

Pleasant

30 May 2026

Steven

Carpet in the room had a huge black stain at the entrance of the room. There's a fee to use the Wi-Fi. There was only one electrical outlet in the room and it was not near the bed for charging your devices. They turn off all the refrigerators when they prepare the room after one checks out. I called the front desk to tell them my refrigerator wasn't working. They said, oh, you just have to turn it on. It took about 4 hours to cool to a usable temperature. They only offer one microwave oven for the entire motel to share in their vending machine area.

Self

6/10

Pleasant

29 May 2026

Juancarlos

First impressions was the young woman that was at the front desk , definitely needs to be more friendly and attentive to the guests , she was not rude but definitely in the defensive mood when it came to getting checked in, and check out , second was the room air conditioning broken , and the staff taking over one hour to literally replace the whole unit , when asked to be transferred to another room the answer was nothing it’s available…… the staff did what they could and they got the issue resolved but I think the best option was to be given another room , I contact hotel.com and communicate the issue, and the hotel personnel never responded to out complaint …..and to this day still no from
The hotel itself,

Partner

2/10

Poor

28 May 2026

Edward

It started off bad, the personnel at the lobby spoke to me like I did not speak English or if I was slow probably based only on my appearance. The room had a terrible stench of urine. The AC was loud and woke me up every time it kicked in so I could not keep it on to deal with the smell. The bathroom was dirty. There were people walking around the property late at night right outside my room as if no security were present. I understand this is a cheap motel, but I believe these are basic amenities. They didn't even offer coffee in the lobby. Had I not had a late check-in due to my travel restrictions and early event in the morning I would not have stayed there. Terrible experience I will not be staying there again.

Self

10/10

Exceptional

27 May 2026

Ian

Cfff

2/10

Poor

26 May 2026

Johnny

Staff was not helpful at all

Family_with_children

2/10

Poor

26 May 2026

Victor

I got 3 rooms and all smelled like urine and walls and ceilings had patches not painted. I couldn't pay for one room because i put it under someone else's name. Will never stay here again.

Business

6/10

Pleasant

26 May 2026

Ahmed

You get what you pay for. Keep your expectations realistic, and you won't be disappointed. Room was a little smoky and damp. AC was loud. Luckily, we werent there during hot season, so we're able to turn if off when we slept. Shower is slow. Bed was a little bouncy, but fine. Again, be realistic with your expectations. Pool was loud after 10 PM. Apparently, a bunch of people with kids arrived late and didnt care about the noise they made.

Partner

4/10

Poor

25 May 2026

Mina

Now he’s coming from the highway. Home is very old no outlet around the bed.

10/10

Exceptional

24 May 2026

Ana

Will come back again

10/10

Exceptional

24 May 2026

Gregory

I needed to be at work at 6am but I’m 30+ miles away. Found premier and worked out very well. Thank you

Self

10/10

Exceptional

22 May 2026

Anthony W

I had a great day and the staff is amazing and Ricardo was very informational as well as the staff

Self

4/10

Poor

17 May 2026

Paul

Rusting sink,room smelled like feet

Self

6/10

Pleasant

17 May 2026

Bill

Room was clean room, but there was mold in the bathroom ceiling & flying gnats in the bathroom sink area that did not go away.

Self

2/10

Poor

12 May 2026

Anurag

When we checked in, the shower rod in our bathroom was already broken. A maintenance worker came and fixed it, but later that night it broke again and crashed down with a very loud noise.

The next morning, when I tried to take a shower, there was no hot water at all. I contacted the front desk, and they informed me that maintenance would not be available until 9:30 AM. They also said there were no spare rooms available where we could shower and get ready.

Overall, this was a very frustrating and disappointing experience, especially considering basic room functionality and guest comfort should be ensured.

Partner

2/10

Poor

10 May 2026

Glanny

The hotel room isn’t right with the carpet, the smell is unbearable and needs to be upgraded. Also the bathroom is floor is sinking in not safe and needs immediate repairs all inside with everything. The scent is bad along side with nasty stains all over the carpet.

Partner

8/10

Excellent

10 May 2026

Daphne

Pet and service animal friendly.

10/10

Exceptional

09 May 2026

Peter

Clean stuff professional staff

Self

2/10

Poor

09 May 2026

Rick

I used to stay at this property years ago when I was on assignment for 9 months in the area. Back then it very well kept and the staff was fantastic.
This stay was unbelievable.
It started bad, when I arrived to check in, I requested a first floor non-smoking accessible room with a roll in shower. But I was given a second floor smoking room, and told me if I wanted a first floor room I would have to cancel my reservation and do a new reservation, but they were out of accessible rooms. Also, it was a $10 up-charge for a first floor room.
So after doing that, I was given a first floor room but not accessible. When I got to my room there were signs that it hadn't been cleaned in a while. Burn marks on the walls and counter. Yellow stains on the towels and bedding. The floor looked like it hadn't been cleaned in the past 6 months. But after being on the road for 10 hours, i just wanted to get some rest.
I was waken up around 5am to something crawling on me. I pulled back the bedding and found I wasn't alone (see pictures). After pulling everything off the bed I got my travel blanket out my car and tried to get a few minutes of sleep before my meeting at 9am. Thar didn't work, so I just went and got coffee and went over my notes. I called the front desk for an ironing board and was told I had to come to the office and leave my ID to get an ironing board. Luckily I keep a travel iron so I just ironed my clothes on the bed. I won't be coming back here again.

Business

6/10

Pleasant

08 May 2026

Randolf

Felt safe. Good neighborhood for walks and shopping. No free wifi. No coffee maker. One of the two beds was OK for sleeping, the other was a bad spring bed (both are springs). Otherwise, the television had channels (no premium channels as advertised). Inexpensive.

Self

4/10

Poor

07 May 2026

Jon

No Wi-Fi for free no irons no microwave crap compared to other hotels for the same price

2/10

Poor

04 May 2026

Emily

The towels had stains, there was hair on the bed sheets, stains on the pillows, did not feel comfortable inhabiting the space. Went as far as showering at a local gym nearby, AKA LA Fitness shoutout they were awesome and accommodating. Felt unsafe and unwelcoming as soon as we stepped on property. Will not be returning.

Partner

10/10

Exceptional

03 May 2026

Peter

Staff clean room

Self

10/10

Exceptional

02 May 2026

Peter

Good staff & clean room

Self

10/10

Exceptional

02 May 2026

Ian

Great location. Very affordable. Service desk are always very nice and tentative.

2/10

Poor

29 Apr 2026

Carlos

Room stink badly, carpet was really dirty.

Self

2/10

Poor

28 Apr 2026

Kevin

When I went to check in they informed me I was on the list to not to rent to because I complained about my stay previously.

Family

8/10

Excellent

28 Apr 2026

Evangel

The Staff are really nice. The property needs a lot of work.

Family_with_children

8/10

Excellent

26 Apr 2026

William

Na

Partner

2/10

Poor

25 Apr 2026

Michael

The staff were extremely rude and when my husband and I went to get something to eat late into the evening when we came back our key no longer worked and nobody was in the office to assist us we literally had to sit in our vehicle for several hours before someone actually showed up u would rate this place a no star but I cant

Partner

6/10

Pleasant

21 Apr 2026

Paul

Okay

Self

2/10

Poor

20 Apr 2026

Lisa

The room was awful condition and unclean. There are health warning signs due to awful locstion between highways. The hot tub and pool dudnt open at all in the morning despite us asking at 10 ehen it was due to open. The night before men were getting a woman very drunk in the hot tub. The microwave is only one communsl not in rooms

6/10

Pleasant

20 Apr 2026

Janice

You get what you pay for, room was clean and decently maintained. It's cheap and convenient, close to spots like ventura and Oxnard. Front staff is fun and friendly and made check in quick and easy

Partner

2/10

Poor

20 Apr 2026

Mekhael

Never again

4/10

Poor

19 Apr 2026

Lina

So this is second time we stayed , and although the first time overall was a 5, we said let’s give it another try. Big mistake ! Mattresses were as horrible as first time , and we actually had a big ass cockroach, ( ALIVE) in our room , got zero sleep !

Partner

2/10

Poor

19 Apr 2026

Luis

People arguing the whole night next door.
Slaming doors the whole night.
Rouches in my bath
Poor lighting in the room.
Last time for me in that hotel

Self

2/10

Poor

16 Apr 2026

Kenneth De

Parking was okay and they have the cheapest rooms. That's about it. People yelling all day. People upstairs stomping around. Guests trying to kill each other. Cops got called but nothing happened. The angry people just kept at it. The room smelled of ashes because they don't clean the vents and the fans on the AC. You could literally see them covered in cigarette ash. The room would've been nice tho. The fridge gets very cold. But yeah you wake up suffocating from the cigarette smell.

Self

10/10

Exceptional

12 Apr 2026

George

Great.

Self

2/10

Poor

11 Apr 2026

sarkis

Call before you book online. Make sure someone picks up to accept/confirm your future reservation. They allowed me to book at 11pm online, nobody answered their phone, when i called next morning they said my 3day reservation was canceled, and i got charged for a whole days stay for 1 hour. Because their manager said they cancel at 12am cause I was a no show.

Expedia nor the hotel gave me a refund. Take caution when booking last minute.

8/10

Excellent

04 Apr 2026

Raghavendra

good

2/10

Poor

03 Apr 2026

Mike

The property is dirty, trash around the whole place. Each night we stayed, the keys would stop working after 12pm for some reason. We had to walk to the front office to get new ones. Staff didn't like that they had to work to get me a new key. Friday morning at 7am, construction was going on and it woke us up from our sleep. The carpets are dirty and beds are dented. Overall, i would not recommend this place. Holes in walls, crappy tvs

Friends_and_family Family

2/10

Poor

31 Mar 2026

Hardik

Room condition was disgusting. You can not walk on barefoot on room carpet, your sole will become black. Toilet was rusted. Middle of the night manager knocked door with no reason . 😒

2/10

Poor

31 Mar 2026

Crystal

outdated. no outlets to recharge. carpets gross

Partner

4/10

Poor

31 Mar 2026

Karen

First room smelled of weed
Second room had very dirty carpet with a piece cut out and another different piece thrown on top.
Bed was horrible with too hard pillows
No wifi or cable tv had to pay separate for both The hot tub was very hot so it eased aches from sleeping in the bed

Partner

10/10

Exceptional

29 Mar 2026

Armando

Great app great job

2/10

Poor

29 Mar 2026

Sarah

This was the worst, most disgusting, annoying, crappy, and dirty hotel I have ever stayed at. To start we get in and there is a literal beer bottle cap sitting on the top of the AC showing it was not clean even before we got to it. There was a ring of black mold around the drain, then our key cards got invalidated 5 times in a row and they said it was due to being close to your phone, so instead of updating their crappy system they inconvenience their guests who have to repeatedly go get new cards and can't get in their rooms. To make matters worse, they claimed to send people around to inform they were doing work on the pipes and they never told us that, but then the water wouldn't work in the sink after using the bathroom and then the toilet began gurgling. So we told them and they changed our room. Well, we gathered things to go and then moved rooms and I didn't realize I'd left my dress shoes in the room. A day went by and it was checkout day and I had to leave for traveling back home. I went to checkout and realizing I'd left my shoes I kindly inquired about them and a lost and found and the young woman at the desk was absolutely awful, rude, sparky and blatantly being EVIL, told me yes they had a lost and found but it was locked and the only one person who could open it wasn't there to come back later knowing I was chucking out so they could steal my property. Crooks run this place. It is trashy and thry charge you extra for internet too. Dont waste a dime.

Business

2/10

Poor

28 Mar 2026

Brianna

Horrible hotel. Staff are awful. Stay away!!!

6/10

Pleasant

26 Mar 2026

admando

All in all great except i was charged for two nights instead of one

2/10

Poor

25 Mar 2026

Jason

I mean, if you MUST…sure, have at it. But if you can, avoid this place. Gross.

Pet

10/10

Exceptional

24 Mar 2026

Julian

Friendly staff

Partner

2/10

Poor

22 Mar 2026

Ron

Bed, sink that wouldn't drain, room smelled, super poor lighting

Self

6/10

Pleasant

17 Mar 2026

Mengqi

In the beginning I wanted to leave a terrible review. But the coming nights in Long beach showed me that it's the entire hotel industry which has gone down the drains. Prices are expensive and the rooms are dirty wherever you go. This place is still somewhere in the middle. At least not run by Indians.

Family_with_children

8/10

Excellent

16 Mar 2026

MICHAEL

nice staff

10/10

Exceptional

16 Mar 2026

Emad

👍

2/10