Name: La Quinta Inn Thousand Oaks Newbury Park
Address: Newbury Rd, 1320, Thousand Oaks, 91320, US

4/10

Poor

16 Jun 2026

Mireya

The sink had no running water

Partner

10/10

Exceptional

16 Jun 2026

Rudy

Despite ongoing remodel, staff is excellent and room was very clean. Easy check in process and the pool is warm and clean!!!

Family_with_children

4/10

Poor

16 Jun 2026

Holly

the door wouldn’t close, the floors were sticky, the phone didn’t work, the outlets didn’t work

Partner

10/10

Exceptional

15 Jun 2026

Eduardo

Great staff!!

Family_with_children

2/10

Poor

15 Jun 2026

Valicia

The two front desk ladies were arguing back and forth on which one of their customers should have the queen bed. Then when it was my turn up front, she couldn’t find a key for me. the elevator was shut down for maintenance. no breakfast due to construction. the construction workers work all day so don't plan on being there and chillin all day. the door wouldn’t shut properly unless we slam it shut. However room was nice. The tv wouldn’t turn up so we couldn’t watch anything. We had to call for a remote and never got it. I would never stay at this hotel again

Partner

4/10

Poor

14 Jun 2026

Steven

No trashcan, showergel or hairdryer in the room. Room was advertised with buffet breakfast included…. That didn’t happen… was told we could use the coffee maker in the room. Staff was unconcerned at best.
Maybe it will be better after the renovations are completed, but we won’t be back to find out!

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Arvin

Place is clean new renovatin its nice and comfy but my sink is cloged but other wise its a pleasant stay.

Family

2/10

Poor

08 Jun 2026

Azad shekh

The bed sheetz was not clean I have sent the pictures to the manager of the property because they told me send a picture their email they never replay it

6/10

Pleasant

08 Jun 2026

Greg

The kitchen and some common areas were being renovated at the time I stayed so it was a little underwhelming and the complimentary breakfast was lacking.

Self

6/10

Pleasant

06 Jun 2026

Shannon

Hotel under construction. My room was clean. Hotel was clean. The lobby and surrounding area was under construction.

Self

4/10

Poor

05 Jun 2026

Kennith

Quiet hours are after 9 however there was a loud party of about 20 people at the pool until midnight right across from our room

Partner

6/10

Pleasant

03 Jun 2026

Jay

They were remodeling but the room was not super clean.

Self

4/10

Poor

02 Jun 2026

Kelsey

Sketchy individuals allowed on property - came knocking on our door and looking in our window in wee hours of morning both nights! Would not stay here again.

6/10

Pleasant

02 Jun 2026

Steven

We werent notified that the property was under construction until after booking. Inside the room the shower amenities were empty, the towel hook was missing, the TP roll holder was broken, the refrigerator didnt fit in the cabinet and kept falling out, the tv system didnt work properly. The breakfast bags werent available. the staff had a dry, unpleasant and unhelpful attitude.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Angelica

The room was clean. Plenty of parking and close to the freeway.

Family

2/10

Poor

25 May 2026

Rodrigo

It was a terrible stay, and probably the staff member working after 9 pm, a woman at the front desk, was one of the worst we have dealt with in many years. The room didn’t have a hair dryer, and when we went to ask for one, she couldn’t find any and didn’t even try to solve the issue. On top of that, she was extremely rude to us.

There was no room cleaning, no breakfast, no coffee, and no apologies at all for all the inconveniences.

Not recommended at all

Friends_and_family Family

10/10

Exceptional

24 May 2026

Martin

Clean room

Family

4/10

Poor

21 May 2026

Nancy

It seems La Quinta Hotels are always under construction and that was no different this time. One of the reasons I stay is that they have a free breakfast and this trip I needed to use that, but when I got there, there was no kitchen and therefore no breakfast and no coffee at all. Even the vending machines were gone. The best they could do was water bottles and a cookie or granola bar. I booked with Expedia, and the hotel mentioned nothing about the lack of breakfast, and didn't give us any price adjustment.

I get to the room and the TV was on. I thought that was unusual until I tried to turn it off. It would not go off. Apparently the remote was not set up for the TV, which was surprising since it should have been done when the TV was placed in the room.

When I got back from dinner I went down. to the lobby with the remote, thinking it was the batteries, and the desk attendant first stated she had no batteries. She said the engineer would have to fix the TV. He came up about 20 minutes later and spent another 20 minutes fooling around with the TV and it finally worked.

When I went to bed I noticed that the light in the bathroom was on. I went back and turned it off and got back in bed and 5 minutes later the light came back on. I had to put up with the light on for two nights. Also lots of pounding and hammering.

I think I am owned some money back as the hotel was not fit for guests.

Family

8/10

Excellent

18 May 2026

Eleanor

The room was super cute and clean. My only complaint was that the kitchen was being renovated and the bagged lunch style breakfast wasn't great. I'd definitely stay here again though!

Self

2/10

Poor

17 May 2026

Dania

I arrived for joy fiagters

6/10

Pleasant

08 May 2026

reynante

Not that hot. A/C works

Family

2/10

Poor

04 May 2026

Jessica

The remodeled room itself was the only good thing this hotel had going for it. Though it did still smell like paint. I understand going through a remodel but don’t advertise breakfast if all you’re going to provide is a bag with a piece of fruit and granola bar. They changed their policy just before my stay and now charge $10/ night if you book third party. The only way to not pay is show them that you gave a 5 star google review at check in. The front desk associates also say the room number out loud in front of everyone which is a HUGE security issue and I’m pretty sure is illegal. Pay the extra and stay anywhere else. If I hadn’t booked through a third party and had extra cash I would have found a different hotel to stay in when I arrived.

Self

8/10

Excellent

29 Apr 2026

Roschelle

Room is clean and newly renovated. Aircon is cooling good. The only missing is hair dryer. It will be nice to have a hair dryer in the room.

Self

8/10

Excellent

27 Apr 2026

Mo

Hotel stay was good but just know the hotel is under construction right now. Breakfast is a big deal to me and they were not doing breakfast due to renovations but they did provide a “goody bag”. Overall stay it was okay.

Family_with_children

10/10

Exceptional

22 Apr 2026

Ciano

Great

2/10

Poor

21 Apr 2026

Thomas

The lobby was under repair, so I checked in at the dining room. The clerk asked if an upstairs room was ok. I said it was. I then found out that the elevator was out of order, but was never told. Because the check in was sharing the dining room, there was no breakfast, but again, that was also not mentioned at check in. The room was basic, but clean. The hotel help was virtually non-existent.

Self

4/10

Poor

18 Apr 2026

Gina

Unfortunately, the hotel is undergoing renovation (which was not indicated when booking). Requested additional pillows & were brought without pillowcases and one of the pillows was heavily stained. Some of the parking lot was blocked off & temp lobby was set up & hard to find for check in. Elevator was NOT working so we asked to be moved to more accessible room, which was smaller than what we booked (one queen only versus two queen beds we requested). Hotel room was clean enough. There are no food places in close proximity and no places to even buy bottled water. The front desk person did try to accommodate us, with a more accessible room. However, the overall feel was disorganized and understaffed.

Partner

10/10

Exceptional

18 Apr 2026

Susan

Remodeled so the room was new and nice. However the outlets on the night stands were not working. The ones by the tv were working. Everything was new and clean. Lobby is still under remodel but they had good directions to their temporary office.

Family

10/10

Exceptional

14 Apr 2026

Irma

Recomiendo buen servicio

4/10

Poor

12 Apr 2026

jonathan

Just too many things from the start.construction everywhere at hotel and no heads up and still paid $182 which was crazy.huge hole in baseboard, showers were dirty smelly microwave,tv wasn't working well..just was tired that day and it made the day worse.defintely did not sleep well since my door entrance was a bit sketchy and huge gap on door

Partner

10/10

Exceptional

11 Apr 2026

Jennifer

The property was under construction so no breakfast. I wish they at least had coffee.

2/10

Poor

11 Apr 2026

Steph

There was either dog poop or mud all over the floor, the tv didnt work, the sheets were dirty, would not recommend

Self

6/10

Pleasant

05 Apr 2026

Jared

Pets allowed, fridge and microwave in rooms. Rooms pillows and mattresses are terrible

Self

6/10

Pleasant

02 Apr 2026

Kevin

Hotel still being renovated. No breakfast room so no breakfast. My room was nice and looked brand new.

Self

6/10

Pleasant

30 Mar 2026

Deanna

Fridge was cool, room was super clean. No kitchen, ice or breakfast.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

jimmy

Hot tub great. AC great Very clean room. Staff professional and friendly

4/10

Poor

26 Mar 2026

Jeff

Under a very needed renovation.
No advertised breakfast or dining room. No office,using a room. Asphalt in poor condition, roots causing raised areas.

Partner

2/10

Poor

23 Mar 2026

Alyson

Awful experience. Ended up getting two days refunded , which I then had to fight for after the hotel offered it to me. The rooms were dirty,TV and lights would come on at different hours in the day. Lights turned off on you while you were in the shower.
Staff was rude to me while checking in blaming me for things that I didn't do another staff member chimed in and said it was actually one of the staff members not messed up but not me.The one that was rude to me never apologized. She was more irritated that the other lady helped me.
Night staff asleep at the desk. Then when he goes home at 630am he revs his motorcycle. All ice machines down.
Would not recommend and I'll never go back.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

james

Call ahead because they are doing renovations ( for over a year) no breakfast, no ice machines working. Seat clerk is barely understandable. Only the nice was the rooms.

Business Self

4/10

Poor

20 Mar 2026

Omar

The property is under construction a mess everywhere no breakfast no ice. Rooms should be a discount rates not at regular

Partner

10/10

Exceptional

19 Mar 2026

Patrick

Our stay was very pleasant. We had seen negative reviews about the construction during renovation, but we had no issues. Our room looked recently renovated it was very clean with nice big tv. The location was nice. Not walking distance to anything, but short five ten minutes to many options for dining and entertainment (mall, restaurants, bars). Definitely would stay again.

Family_with_children

8/10

Excellent

06 Mar 2026

Roxanna

The rooms at the La Quinta Inn have recently been remodeled including brand new bathrooms including new sinks, showers, toilets and new occupancy sensor lighting which i loved. The beds are also brand new with brand new mattresses and also brand new furniture in the rooms including new dressers and nightstands and new televisions. The rooms are also equipped with mini fridges and microwaves. The rooms are absolutely beautiful. The flip side of this is that ALL of the rooms in the hotel are being remodeled and thus there was quite a bit of ongoing construction work being done the weekend we stayed there. The hotel is doing their best to minimize disruptions and they really are doing a good job. I was not disturbed at all and had a great stay. (The work is being done during the daytime when we were out visiting our family and friends). I highly recommend the La Quinta Inn

Family

8/10

Excellent

01 Mar 2026

Anthony

Clean room. Staff didn't bother me. I don't like having cleaning services while I stay. AC was weak, though.

Friends

10/10

Exceptional

25 Feb 2026

Mitchell

The rooms were really nice.

10/10

Exceptional

24 Feb 2026

Blaine

The staff was very friendly and courteous, and the room was clean and very presentable

Partner

6/10

Pleasant

23 Feb 2026

Nathalie

Okay

8/10

Excellent

23 Feb 2026

De-Angela

Clean room and bathroom. Smart and modern tv. Heated bathroom floors. Helpful and accessible front desk staff. Accommodated a much needed early morning check-in. Also, very quiet. La Quinta came in clutch.

Partner

2/10

Poor

17 Feb 2026

Melissa

This was a horrible stay! I stayed for 2 nights. They put me in a room right outside the elevators, with a pool view. Both mornings from 8am-5pm they had construction outside my room that was on going. I called and wet to speak to the front desk, that was located on a side room. Thy were very friendly, but only insisted to relocate my room to the back!!!! After the first night?!?! Why didn’t you locate me knowing you had construction already?!?! I wasn’t happy!!! The next morning woke up with more construction at 8am!! Left with bare minimum sleep and loud noise all morning!!! It was a horrible stay!

10/10

Exceptional

14 Feb 2026

Katherine

The redone rooms are gorgeous and dog-friendly. The grounds are pretty and well-kept. Staff was super nice.

10/10

Exceptional

10 Feb 2026

Rhonda

-

Leisure

6/10

Pleasant

10 Feb 2026

abel

The entire hotel is being remodeled- horrible ongoing construction early in the morning- my stay was not pleasant!

4/10

Poor

04 Feb 2026

Samuel

Only towel in the room was full of hair. Construction started at 6:30 am right outside my door not 8 like I was told. Door barely latched like it was kicked in before. I moved a chair in front of it to make sure it didn’t just swing open on its own.

Self

6/10

Pleasant

29 Jan 2026

Daniel

The room was in good condition but was not what I would have expected since it was supposably just remodeled. The exterior of the hotel was also in a bit of disarray as it was also being remodeled. Hopefully they will complete the remodeling soon. The pool and jacuzzi were nice which made our stay much better.

Leisure Family

4/10

Poor

29 Jan 2026

Jasmin

understaffed and rooms were rlly dirty w stains on lamps n counters n nightstands. Bathroom wasn’t clean, Makeup stains n etc. 2 Top it off no soap either

2/10

Poor

26 Jan 2026

MATHEW

I’m pretty sure they were demolishing the hotel while we were still staying there.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Joshua

Ongoing construction, however the completed rooms are very comfy and clean. Elevator is a little sketchy and needs some work. Area around property could use a little cleaning up. No breakfast because they are remodeling. Ice machines on floors 1&2 need fixed. Overall the stay was just fine. Little details that could be improved or fixed is all.

Leisure Pet

10/10

Exceptional

24 Jan 2026

Victor

Nice and clean rooms.

Leisure

10/10

Exceptional

21 Jan 2026

Chrystione

Amazing staff and room was great will book again! Service Animal friendly

Business Pet

10/10

Exceptional

19 Jan 2026

Maria Elena

NO BREAKFAST AVAILABLE DUE TO REMOLDED I DID LIKE THAT THEY INFORMED,ME VIA TEXT OF THAT.
OVERALL GOOD EXPERIENCE

Leisure Self

8/10

Excellent

18 Jan 2026

Sandra

The building is under construction. No breakfast, and no lobby seating,

Business Self

4/10

Poor

17 Jan 2026

James

No amenities. They didn't even have a lobby. The room was not complete with a 1.5\" gap at the bottom of the door to the room. Some of the staff were rude and this is a first for me - you had to ask for the room to be made up. Overall, I would recommend avoiding this hotel.

Leisure Family

10/10

Exceptional

15 Jan 2026

Laurentz

All was fine. No complaints.

6/10

Pleasant

11 Jan 2026

Cristina

The room was OK. I had to wait for somebody in the lobby for about five minutes to show up and there was no breakfast at all.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Sofia

Didn’t clean once while I was there or even leave a placard for the days I wanted to get the room cleaned. All the ice machines were broken and or not turned on. When I asked if they could bring me ice they said no. They really should be charging less if there are zero amenities

Self

2/10

Poor

30 Dec 2025

William

I was there for 7 days they never cleaned my room. If I wanted clean towels I had to go to office and ask for them. The free breakfast was not any breakfast offered.

Leisure Self

10/10

Exceptional

29 Dec 2025

Olivia

The room was absolutely gorgeous and clean

8/10

Excellent

27 Dec 2025

Susan

Overall ok. Good stay for a night if you have a pet.

Leisure

2/10

Poor

26 Dec 2025

Darla

Everything, there wasn't any conntenintally breakfast. The room was never attended no new towels no trash pickup no coffee no water, I'm sure I will not be staying at another La Quinta Inn again

Leisure Self

8/10

Excellent

26 Dec 2025

Victor

Great room but unfortunately on a cold weekend my heater wasn’t working and the coffee machine was missing parts. At least there was hot running water with a working fridge.

Self

6/10

Pleasant

26 Dec 2025

James

Defective coffee maker in room, construction in lobby and perimeter of property, noisy due to construction, no breakfast available, which was promised, not enough towels in room, no daily housekeeping.

Leisure Self

10/10

Exceptional

22 Dec 2025

Sherri

Terrible! Extreme noise! No breakfast because of construction but we stayed there to get breakfast included! No get at fest had to wait 30 minutes

Leisure Family

4/10

Poor

19 Dec 2025

david

Room was dirty…. Under bed

Leisure Partner

10/10

Exceptional

18 Dec 2025

ILONA

Clean room, polite and helpful staff

Leisure

2/10

Poor

15 Dec 2025

Gloria

The hotel was under renovation and some area were dusty. They did not offer breakfast as included in the stay plan. My room had a bad a/c unit that dripped water on the floor. The walk way to the room looked dirty and dingy. I got fed up and decided to leave after night.

Business

8/10

Excellent

15 Dec 2025

Michelle

Beautiful renovated room

Partner

8/10

Excellent

11 Dec 2025

Carlos

Winter 2025 Hotel is being remodeled. While the room was excellent, the grounds were a bit of a mess. The lobby/breakfast room was closed, so no Breakfast was offered, and no coffee was available. The staff was friendly and helpful, considering the mess. I happened to arrive during the rescue/recovery of a guest who drowned. I have stayed here before, and it's usually quiet. I am sure my stay was abnormal.

Business

10/10

Exceptional

09 Dec 2025

Jamina

My room was amazing and spotless. The staff was friendly and helpful. Will definitely be back!

Leisure Pet

4/10

Poor

07 Dec 2025

Martin

The thermostat in the room didn’t work and it was freezing. The bathroom floor has dirty toilet paper on it and the whole room looked like it hadn’t been swept or mopped.

2/10

Poor

04 Dec 2025

mirna a

They’re working on the room so it’s too noisy and the new remodeling looks like motel six instead of them fixing the nice room. It looks ugly like motel six.

8/10

Excellent

28 Nov 2025

jane

Staff very helpful. Room clean and neat.

8/10

Excellent

28 Nov 2025

Harwood

Large TV screen.

10/10

Exceptional

25 Nov 2025

Erlinda S

Affordable

Leisure Partner

10/10

Exceptional

25 Nov 2025

Michael

Clean room. Only issue was that the shower didn’t work, but front desk immediately changed our room.

10/10

Exceptional

23 Nov 2025

Aaron

Was exactly what we needed. A clean place to stay that was close to my wife’s doctor’s office.

Leisure Pet

10/10

Exceptional

22 Nov 2025

Jennifer

Great front desk service; renovated room was top notch

Leisure

10/10

Exceptional

15 Nov 2025

Michelle

Always love staying here. The staff are all very friendly. It's super chill and quiet. Will definitely be back

4/10

Poor

13 Nov 2025

Richard

Room AC either too cold or too hot.
Significant amount of water on floor. Perhaps caused by AC.
Resulting in 2 nights with little sleep.
Desk clerk not helpful!! Perhaps an English language problem. No compensation offered for lack of services expected. Nor did I ask for any.

Lady who set up morning breakfast was very helpful.

Business Self

10/10

Exceptional

10 Nov 2025

Martin

Great staff , clean room

Leisure Partner

10/10

Exceptional

07 Nov 2025

Larry

My check in was perfect. The room was clean and the staff were first rate. I wouldn't hesitate to stay here again.

Friends_and_family Friends

2/10

Poor

02 Nov 2025

Derek

Waiting3.5 hours for person to start shift at 11pm. Couldn’t check in or get key. Ended up checking in to motel 6 down the street.

6/10

Pleasant

28 Oct 2025

Sandra

There shouldnt be a fork lift parked in the front parking spots where paying customers should be parking.

Had no services/do not disturb sign for doors.

No ice bucket

The 2nd room i had (had 2 rooms because of there being 7 of us) i went to pick up a towel to put them all together and there were so many cobwebs (i dusted it for you) to the left of the sink.

Floora were not swetp in either room.

Hair from someone else in the showe
refill shampoo/conditioner after someone uses room or top them off.

Hair dryer needs to be mounted to the wall

Let people know where the light switch is for the top light above the bed.

10/10

Exceptional

27 Oct 2025

Katy

Staff is friendly, warm and helpful. Newly renovated rooms are lovely and have everything you could need

Business Self

8/10

Excellent

27 Oct 2025

Zarpan

Quiet location. Great service.

Business_and_leisure Family

2/10

Poor

23 Oct 2025

Derek

Do not waste your time staying here. We were stranded out of our room waiting in the lobby for almost 3 hrs. We had to book another room elsewhere because my kids needed to go to sleep. Awful management and customer service. Stay clear away from this place. We had to call the cops

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Ralph

Our room was very comfortable. Breakfast has too many starches. Our front desk agent was very nice and pleasant to talk to , she was very friendly.

Leisure Partner

8/10

Excellent

21 Oct 2025

Jeff

Parking lot lighting is poor

Leisure

6/10

Pleasant

20 Oct 2025

Dipen

Good enough

Breakfast options were very less. Room was small. Bathroom was also small.

Friends_and_family Family

2/10

Poor

18 Oct 2025

Kennedy

Just no

I did not stay. I went into my room and not only was the door wide open when I got there, the light switch also did not work and the whole room smelled like cigarettes.

2/10

Poor

17 Oct 2025

Melvynn

I think my room was a crime scene I asked my son IS THAT BLOOD

Leisure

10/10

Exceptional

13 Oct 2025

Bonnie

Stayed in new unit it was very organized and beautiful

Business