Name: Holiday Inn Frisco by IHG
Address: 1129 N Summit Blvd, Frisco, 80443, US

2/10

Poor

11 Jul 2026

Sean

Didn't even show up and they charged my card. Classy!

4/10

Poor

11 Jul 2026

Diane

The restaurant was out of most food and drinks. Meals came half in tact and we were charged full price. I would never stay there again

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Chelsi

The hotel is clean, tidy, and the staff were wonderful. The first room we checked into had a broken air conditioner and they were able to switch to a room without a broken one. The room was cozy, clean and efficient. The mini fridge worked well and kept drinks/medications cold. The bathroom was clean and tidy, well lit too. Nice stay and wonderful staff. Perfect for an overnight while passing through exploring the surrounding mountains.

Partner

6/10

Pleasant

07 Jul 2026

Christopher

The title of my review is out of order. The room was nice and clean but that’s about all I can say. Everything was out of order. One of the elevators was out of order. Three of the four washing machines were out of order and the pool was out of order.

The free breakfast was confusing because when you walk in they want to charge 15.99 a person despite it says it’s free online. I showed the very nice gentleman working what it said in the app and he had to walk to the front desk to verify that we got free breakfast. The front desk should just give everyone a voucher when you check in.

Partner

8/10

Excellent

07 Jul 2026

Diane

!

2/10

Poor

05 Jul 2026

Jamie

We had dogs barking in the room next to us our entire stay. Starting at 7am until well over 1am. Pool was closed. No arcade. Air conditioning turns on and off room raises 7 degrees before it will even kick on. There was consistently no staff at front desk.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Jayson

I booked a kind and they didn't have one. Not a problem only that everyone else that was checking in had the same problem, which means...

Self

6/10

Pleasant

29 Jun 2026

Brian

We stayed in town for our anniversary. Front end was very helpful. The breakfast was not good at all. I was charged $40 on hotels.com, but the hotel charged $15.99 for the breakfast. WTH?! The food section was unclean, food was cold, and there was very little food even available. Extremely disappointed!

Partner

10/10

Exceptional

29 Jun 2026

mike

Rooms were clean

4/10

Poor

28 Jun 2026

ANDREW M

The lobby looked newly remodeled, and it was nicely done, however….. where you’re actually going to spend your time ( THE ROOMS!), were dark, dingy and we’re in the halls that were also dark and dingy and difficult to navigate. I would not stay here again as there are cleaner and more updated places for the same price.

Self

2/10

Poor

28 Jun 2026

Michael

The rooms shower was broken and not handicapped accessible as advertised, no breakfast as advertised

2/10

Poor

28 Jun 2026

Melanie

When I got there to check in they sold out of rooms with working hot water, the sink in my room did not work and they did not know how to provide a discount for the inconvenience

Family

2/10

Poor

27 Jun 2026

Michael

No hot water, key to door didn't work, we were told not to leave our rooms because the key wouldn't work again and we'd be locked out, window boarded over, elevator broken.

6/10

Pleasant

22 Jun 2026

bethany

The room itself was very nice. We had a few hiccups for our 3 night stay. The sink drain was clogged so we moved to another room. We didn’t know the pool/hottub was being renovated when we booked our stay. That was one of the main reasons we booked here. Our keys stopped working every day we stayed. And most importantly, the lobby smelled like a porta-potty. I couldn’t tell what caused it, but I suspect it’s their cleaning solutions they use.
On a positive note, it has access to the bike path.
I would not stay here again.

Partner

8/10

Excellent

22 Jun 2026

Cindy

Housekeeping did not take care of our room unless we specifically asked. Even though we did NOT put the do not disturb out. Restaurant staff was amazing. Very personable and pleasant. Food was good too

Partner

6/10

Pleasant

20 Jun 2026

Samantha

Staff was helpful, convient location and rooms were nice. The reasoning for my \"okay\" review is because of a few things. The biggest thing was the AC. If you need the AC or fan to sleep this is not the place for you. The AC has an auto shut off you can't turn off. It turns on when it detects motion, so when you are sleeping it will stop running. Each night I woke up sweating at like 4am, which wasn't my favorite thing...

The pool also was shut down, which I knew prior to going to the property, but still would've liked to use it. Lastly, they didn't seem to have wifi. We wanted to watch netflix on our tv and that also was unavailable. Overall an okay stay. Probably wouldn't stay again unless circumstances were different!

Partner

4/10

Poor

16 Jun 2026

Jamie

Multiple times we could not find any employees at the front desk. We had to wait for 15 minutes for someone to come to the desk so we could check in. We tried calling someone and couldn’t get ahold of anyone. We also had cold water in the shower for the majority of the time. When leaving the elevator wasn’t working.

Friends_and_family Family

4/10

Poor

15 Jun 2026

kellie

Only cold water
No toilet paper
Staff didn't help much when told

Friends

6/10

Pleasant

11 Jun 2026

Asif

Pool and hot tub etc all closed as per staff

Friends

8/10

Excellent

11 Jun 2026

Michael

A little over priced

Partner

6/10

Pleasant

11 Jun 2026

Ian

It was a maze to even find the room. Room was very hot ac seemed to not work well. The room could have been a little cleaner. The bathroom faucet was leaking on the floor.

Business Partner

4/10

Poor

08 Jun 2026

Gerri

Room was clean however no hot water the entire time - breakfast was not worth the charge - won't choose this one again

Friends

10/10

Exceptional

07 Jun 2026

Anna

It was efficient and staff was kind

Self

2/10

Poor

04 Jun 2026

Shauna

There was no hot water in the room. The nice man at the front desk could not get ahold of a manager and got yelled at by the owner. They did not suggest moving me to another room just told me to wait. Then I found out there was a gentleman who had no hot water for 3 days, so I left.

Partner

6/10

Pleasant

04 Jun 2026

Joseph

Positive: the staffs are very friendly and helpful. The room was decently clean.
Negative: the hallways smells of cigarette or cigar smoke. Doors don’t close properly unless you slam them. Walls are super thin. Bed blanket had a shoe print and one of the towel had stains on them.
It’s not a bad place when you’re in a pinch.

Pet

10/10

Exceptional

03 Jun 2026

Amber

beautiful property conveniently located nearby downtown frisco. great place to stay!

Family_with_children

8/10

Excellent

01 Jun 2026

Raymond

The place looks brand new and is very well designed. The beds were extremely comfortable, and the large TVs in the rooms were a nice touch. Overall, it’s a beautiful property and we really enjoyed our stay.

The only downsides were a couple of maintenance issues. The shower took 5–10 minutes before the water would even get warm, and we couldn’t get the thermostat to work properly, so we were unable to turn on the air conditioning to cool things down.

Aside from those issues, it’s a beautiful place and one we would definitely consider staying at again.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Eloy

Staff was extremely friendly and very helpful, Yvon is an outstanding Employee, who went out of his way to help me during my stay. Thank, I will be back for sure

Partner

10/10

Exceptional

30 May 2026

Dalila

Excellent place to stay! Nice gym and rooms are clean.

Partner

2/10

Poor

30 May 2026

James

No hot water in the entire hotel and no manager on hand. We did not stay. Went next door to Ramada.

6/10

Pleasant

29 May 2026

Karly

Location was beautiful, convenient, right off the freeway, and surrounded by trailheads and shops. Inside the property, hallways, and rooms could use some cleaning and updating.

Family

4/10

Poor

28 May 2026

Jeffery

Put my crews there for work. Called me the next morning with pictures of bed bugs. One of the rooms had a broken air conditioner. The bed bug issue is not acceptable!

Business

2/10

Poor

26 May 2026

CONSUELLO

I would give this no stars if I could. Tell me how a hotel is going to shut off the hot water to the entire hotel on a holiday weekend? I had a toddler and a 9 month old baby. There are NO amenities and good luck calling or finding front desk staff! Forwarding your phone to voicemail (which is full by the way) on a holiday weekend is HORRIBLE customer service!

Family_with_children

2/10

Poor

25 May 2026

Vicky

We checked into our first room and the toilet was not working nor was there hot water. Tried calling the front desk and the phone in the room didn’t even work so I had to walk downstairs, wait in line to move rooms. The second room- same scenario . No hot water and no working bathroom. When I went back to the front desk I was told we would have to wait 40+ mins for a clean room but there was no guarantee it would have hot water . There is also no mention that their pool, hot tub and game room was NOT open. When I asked for a refund the front desk guy couldn’t even get a hold of their manager or the maintenance person . What kind of hotel doesn’t have a manager on site ?? How can you expect to run a hotel business with no hot water and no functioning toilet in not one but two rooms ??? My cousin who was in another hall also had no hot water . Terrible place DO NOT book here . We ended up going to another hotel down the road which had a lot more amenities and free breakfast.

Family_with_children

10/10

Exceptional

25 May 2026

Ron

This is a really great, clean and comfortable hotel. The staff members are exceptional…kind, professional, proactive and respectful. We will definitely stay here again. Thank you.

Pet

8/10

Excellent

17 May 2026

Robert

Hot tub and pool not working. No ice machines working.
Night staff had no answers and didn't care

4/10

Poor

15 May 2026

Deniris

The air conditioning wasn't working.

4/10

Poor

03 May 2026

Brendolyn

The staff at the front desk was a step in so she was unfamiliar with the hotel and did not offer us much help with anything our first night. The next night, a guy staff member came knocking on our door and he asked my husband what he did for work, and if he worked at the hotel, and other weird personal questions and then said he had the wrong room. Besides the staff, the shades in our room were completely broke with the cord to them frayed and hanging down since they were electric, so it remained dark the whole time in our room. The shower water never got warm even after running it for 10 minutes, it was always freezing cold no matter what time of day we tried to use it. The last thing was the cleanliness, we could visibly see dirt all over the ground when we first arrived and many things were not wiped down. We did enjoy how close the hotel was to lots of dining places and grocery stores, but we will not be staying here ever again.

Partner

2/10

Poor

27 Apr 2026

Nikki

My and my friends had the worst time at this hotel. The pool was under construction, and the entire hotel was so cold that the front office gentleman was wearing a coat the whole time. My partner is allergic to the cold and had such a bad reaction we had to leave the hotel early to take her to the hospital. I honestly would love a refund. This was an awful experience.

8/10

Excellent

21 Apr 2026

Hakan

Room was clean. We only had an issue with the heater not working. Staff was very friendly.

4/10

Poor

19 Apr 2026

Eliezer

Hot water takes forever. Hotel in generally poor state.

6/10

Pleasant

18 Apr 2026

Jillene

Good price for a night stay, and good room. Laundry facilities could be more up to date and better kept up with.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

IRENE A

Wonderful

Business

4/10

Poor

17 Apr 2026

Katherine

Someone tried to enter my room in the middle of the night and that was incredibly unsettling.

Partner

10/10

Exceptional

14 Apr 2026

Amy

It was an awesome stay

Friends

4/10

Poor

13 Apr 2026

Tara

The restaurant, game room and spa were all when we came, even though these were the amenities advertised on hotels.com and the reason we chose to stay here when we had some car issues on a roadtrip. We were very disappointed! Also, no soap in the bathroom, but the empty box from the previous guest was still in the shower.

Thankfully, there is a mechanic shop across the parking lot and the hotel gave us a late check out while we are waiting to have the brakes checked on my car.

The staff were super nice and helpful with good restaurant recommendations in the area, you just have to to the front desk for help because they don’t answer the phone if you call from the room.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

jhansiReddy

Had an issue with a/c making too much noise, they gave different room next day.

Family

6/10

Pleasant

10 Apr 2026

Sandra

The coffee maker and refrigerator did not work. There was no one at the front desk to help. The property was clean, but service was less than 5 star.

Friends_and_family Friends

6/10

Pleasant

09 Apr 2026

Brandon

The pool and hot tub area was unavailable due to remodel even though is was still listed on the website.

6/10

Pleasant

06 Apr 2026

Valery

Overall stay was good and customer service was good It was close to everything and views were good . The only thing that bothered me was that no one came in to clean our sheets or give us new towels or toilet paper all 4 nights we were there. We had to go to the front desk or find house keeping cleaning other rooms just not ours.

Partner

6/10

Pleasant

06 Apr 2026

Taylor

The hotel was perfectly nice, clean, staff was friendly. Definitely a bummer though to pick a hotel over a motel, thinking you can access some of those amenities (which usually justify the higher price). Was definitely bummed to see the spa was out, as I was on a work trip and have a bad back, so I love to sit in hot water after long drives.

Self

10/10

Exceptional

06 Apr 2026

Laura

Great location

8/10

Excellent

05 Apr 2026

Amanda

Don’t let the negative reviews scare you away. The hotel is now all renovated as of 4/5. We had a great stay-friendly staff and amazing location. For the price-you can’t beat it.

Friends

10/10

Exceptional

05 Apr 2026

jolene

Easy stay

6/10

Pleasant

02 Apr 2026

qiang

No room service.

Friends_and_family Friends

6/10

Pleasant

01 Apr 2026

Rajesh

No restaurant on site was open. No free breakfast in holiday inn . Shower was broken so was moved to another room but room was kind of facing the interior and was pitch dark thru the window. Sewer smell near the lobby. I would say if possible avoid. Find a better place

10/10

Exceptional

01 Apr 2026

Roy

Stayed overnight to rest while traveling. Everything was great. Would stay there again, for sure!

Partner

2/10

Poor

30 Mar 2026

Marina

Room was not cleaned! It took 3 tries! Pool wasn’t even open

6/10

Pleasant

29 Mar 2026

Danielle

Entrance and first floor smelled like cattle. Bed was comfortable however the bed frame was poking out which we hit our legs on many times. Drywall was not completed around outlets or the water sprinklers. There was no exhaust fan in the bathroom.

Partner

6/10

Pleasant

29 Mar 2026

Marko

Booked a room with balcony n when I get there they tell me there sold out they gave me a discount but only reason I booked ther was for a balcony

Family

4/10

Poor

28 Mar 2026

Phea

When we arrived my room was taken so we got a lower one I paid for a balcony a week ahead of time, we didn’t get told about the pool and hot tub was down so me and my kids were ready and had to pay some where to do something with them , someone spilled seeds out side the door we told them about it the day before we left as housekeeper were on the phones and didn’t clean it up until after we left, and then we would have to pay $16 a plate so um yeah , if we need a place to Silverthorne rec center was awesome !!! The breakfast was really good thanks chef!!!

Family_with_children

6/10

Pleasant

28 Mar 2026

Timothy Ray

Ok

2/10

Poor

27 Mar 2026

Salvatore

The front desk employee was very friendly and professional besides that there isn’t much good to say about this property. There was a trail of mud on the floor when we arrived which was there for over one day. Our sheets had a hair on them. When we asked for extra towels, they pulled them out of a big bin of laundry. We had no idea if they were clean.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Sunny

stayed there just for single night. Bed was comfortable and room
was quite clean. Free breakfast would
be nice addition but it would as clear during booking. Good location just off I-70 and lot of food and grocery options nearby.

Self

2/10

Poor

24 Mar 2026

Jerret

Do not pay for the buffet.

Family_with_children

2/10

Poor

24 Mar 2026

Rachel

Amenities? pool, weight room, sauna, game room, everything was broken or rooms used for storage. With 2 teenage boys we booked for the amenities and there were none.

Leisure Family

6/10

Pleasant

23 Mar 2026

Anne

Selected this location planning to relax in the hot tub. Come to find out neither pool or hot tub were operational. Room darkening shade was also non-operational sohad the glare of outside lights all night just dampened by the view hindering shade.

Partner

2/10

Poor

23 Mar 2026

Christian

No one in lobby to check us in. Waited 2 hours, had to book another hotel

2/10

Poor

23 Mar 2026

Edward

No one there. Couldn’t check in

10/10

Exceptional

23 Mar 2026

Falon

All good. Remodeling pool area, so no pool currently. Not a big deal, only thing that was missing.

Partner

4/10

Poor

23 Mar 2026

William

I wish i could have rated the staff higher as the two staff that were working what seemed like 24 hour shifts were not able to sustain the hours because management wouldn't allow them to be paid overtime. Additionally the management would not allow their staff off at the posted end of shift. Finally, management had fired all bit the two posted without hiring replacements causing the issue.

Family

10/10

Exceptional

22 Mar 2026

Julie

Convenient location and room clean and in good shape. \"Hot breakfast\" was a joke and I am glad I did not include with the stay.

Family_with_children

4/10

Poor

22 Mar 2026

Ryan

Our firstvroom the heat and air didn't work, then the toilet wouldn't flush. They gave us a different room, went to the new room and there was people already in that room. The third room we were put in wasn't updated like the other rooms were. Also, the pool and hot tub that was advertised (also why we chose this hotel) was all under construction. This was after the employees checked us in, watch us try to get in the pool are and never notified us of this.

Family_with_children

10/10

Exceptional

21 Mar 2026

Heather

Very efficient and wonderful manager

10/10

Exceptional

20 Mar 2026

Matthew

I’ve stayed at several different hotels in the area and this one is by far the best value. The rooms are very clean, well equipped and modern. Brandon, who works the front desk, has been a pleasure to deal with.