Southpole Central Hotel

2/10

Poor

10 Apr 2026

samuel

Not as advertised. Facilities not available as per booking.
Attempted to charge double the price of two bottles of beer back to hotel room, as roof top bar not available throughout the day. Forced to consume on street as wouldn't pay surcharge.
Advertised buffet breakfast, later told only provide buffet breakfast, depending on guest numbers. Offered, soup rice and boiled eggs as breakfast choice. Two boiled eggs for breakfast, not worth the cost.
Also displayed beside elevator. Back up generator out of service. Pretty poor considering potential for power failure dut to approaching storm season, air con etc could easily be unavailable.
Sacastic staff, mimicking and laughing when airing complaint.
Stricter rules of do's and don't. Even a hostel would likely be a better alternative to this hotel..
Booked for two weeks left after one night.
Supervisor helpful and they did refund my money, but an experience never to be repeated.

Self

8/10

Excellent

06 Nov 2025

William

The room was clean and the staff were helpful

Leisure Self

10/10

Exceptional

20 Jun 2025

Nanette

Good for backpackers with free breafast

Friends_and_family Family

8/10

Excellent

15 Mar 2025

Reginia

Nice and clean

10/10

Exceptional

29 Jan 2025

JOSE

Accessibility to the beach

Leisure Partner

6/10

Pleasant

29 Dec 2024

Edzar P

The best part about staying I would say is the staff. They’re all friendly, helpful and hospitable. The room itself needs some uplift. From old sinks, toilets and shower heads to the mattress.

Leisure Partner

8/10

Excellent

16 Dec 2024

Arif

I stayed 1 night only . I like. the hotel

8/10

Excellent

15 Dec 2024

MARIA ANNALLEE

Unexpectedly impressed with this hotel. Clean and low cost rate and easy access to tourism landmarks and transportations. Professional and friendly staff. Breakfast is good and worth adding when staying here. Though would request adding favorite local Pilipino breakfast favs such as daing ( fry dry fish ) fruits ( banana ) local chorizo. I recommend this place and will return to stay here in the future.

Leisure Family

8/10

Excellent

22 Nov 2024

McCormick

We very much enjoyed our stay at Southpole hotel.
All of the staff were exceptional. Very friendly and helpful. Thank you all for a great stay...
We'll be back...

Leisure Family

8/10

Excellent

21 Sep 2024

Michael

Liked location, short travel time to many tourist and shopping venues. Staff was friendly and helpful.

Leisure Self

10/10

Exceptional

30 Jun 2024

Lizzy

Very affordable and close to everything!

Business_and_leisure Family

10/10

Exceptional

15 Jun 2024

Vivian

I booked 2 nights for my niece college graduation they were happy of this hotel accessible for everything. Thank you Southpole highly recommended ❤️

10/10

Exceptional

22 Mar 2024

Donna Fe

Good location. Great staff.

Business Family

10/10

Exceptional

05 Feb 2024

steven

Excellent Hotel. Excellent price.

Leisure Family

8/10

Excellent

03 Feb 2024

Donald

Hotel was ok reae not so much!

Leisure Self

2/10

Poor

16 Sep 2023

Marnelli

Money is not worth it! Providing wrong info. False advertisement.

Leisure Family

10/10

Exceptional

20 Apr 2023

Olivia

The hotel had great improvement from dec2022. Sir Christian the manager is very friendly and accommodating. He listens to suggestions. He also is a hard worker 14 hours a day. He is always there n on top of everything esp with the customers.

Leisure Friends

6/10

Pleasant

16 Mar 2023

Richard

No hot water

No hot water in the shower. I inquired with the front desk about this and was told that it had been like that for several weeks. So if you are ok with cold showers, this is a good hotel.

Partner

8/10

Excellent

12 Jan 2023

Judalyn

Good location

Leisure Self

4/10

Poor

27 Oct 2022

Michelle Angelli

i booked this hotel for my friends & they are so disappointed because of VERY popr service. They are wondering why when place looks new & big, but they are very not approachable & hard to call

Friends_and_family Friends

8/10

Excellent

17 Mar 2022

Paul

The staff were absolutely brilliant so friendly and helpful

Leisure Family_with_children

2/10

Poor

08 Dec 2021

Robert

2 adults and 2 children but only 2 breakfast were delivered,tv only 1 channel, told Staff Shower was broken And told us to use a faucet and bucket, unacceptable conditions, will not be returning, avoid!!

Business Family

2/10

Poor

14 Feb 2020

Robert

Fake smiles, employees, and, service.

Old hotel. Rooms are not worth the price paid. Bathrooms are old and dirty. No shower curtain. Water all over floor always.

Tv reception is bad. Wifi slow. Restaurant food below average. Many times told \"item not available sir.\"

Most disappointed with customer service and management. Had problem with dirty table at breakfast. Noticed all tables and table cloths were dirty. Politely wiped my own table, then, complained. Then, was basicallly argued with and laughed at by 4 or 5 employees. Could not believe this treatment!

Asked to speak to owner of hotel. \"Not available sir.\"
Asked when owner would arrive? \"Don't know sir.\"
Asked for owner's phone number. \"Don't have it sir.\"
Asked for hotel manager. \"Not here yet sir.\"
Asked for manager's time of arrival? \"Not sure sir.\"
On and on. Unbelievable treatment and service!! Disgusting! Thought i had experienced bad treatment in the philippines before this. Wow, was i wrong!

What's the worst, is, your stuck many times like this in the philippines. Nowhere to go for help. So sad. It's 2020, and, the philippines still has no uniform concept of how to deal with basic problems and complaints.

Self

8/10

Excellent

13 Feb 2020

Howard

The place was very clean ,staff was great. Even though we we’re early for checking in they got us a room.They also have a reasonable priced restaurant.While stay again when we go back to Cebu Philippines

Business Partner

4/10

Poor

08 Jan 2020

David

No hot water due to defective water heater.

Seems centralized water heater has no sparing.

Friends_and_family Family

10/10

Exceptional

10 Sep 2019

Esteban

Location is fantastic as it’s in the heart of cebu and staff very Hospitable

Friends_and_family Family

10/10

Exceptional

09 Sep 2019

Verified traveler

The place was clean, beds were comfortable, staff were nice :) if you want a comfortable yet affordable place to stay in Cebu, this is a must try ;)

8/10

Excellent

27 Jun 2019

Stephen

Right for the Budget

It's in Downtown Cebu so it's a good walking distance to many historical places like Fort San Pedro, Santo Nino basilica, Magellan's cross.

6/10

Pleasant

25 Jun 2019

Verified traveler

No comments about it everything is was average in the services pay for.

Friends_and_family Family

10/10

Exceptional

22 May 2019

Verified traveler

Spacious and clean room. Staff are really very good. Good breakfast selection.

Leisure Family

8/10

Excellent

10 May 2019

William

Friendly staff, nearby amenities, good condition rooms, good Airconditioned, prompt service. Only at times during night, Wifi is quite slow. But overall it's surely a beautiful stay here. Thank you.

Business_and_leisure Self

8/10

Excellent

31 Jan 2019

Verified traveler

Room was smaller than we are used to, also no blanket/comforter on the beds at all, just a top sheet. Maybe that’s all normal here, just wasn’t used to it.

Leisure

8/10

Excellent

10 Oct 2018

Verified traveler

Hotel is nice and clean in a fairly good location can walk to the main cebu attraction.

4/10

Poor

29 Aug 2018

maharani

Bed itchy and basic

Bed sheet felt so itchy amd rough. Felt there was heaps of dust and not cleaned properly. The staff didnt know upon asking for converter for charger. Location was a convenient, lighting of room v dim and dark.

Partner

2/10

Poor

04 Jun 2018

Marlene

Not a good experience

Bad customer service. Unfriendly staff!

8/10

Excellent

30 May 2018

RICA

Our room was clean and comfortable but I'm a bit disappointed with the bathroom because of the old rusty colored shower curtain. they should replace it with a new one. and lastly, the wifi is too slow.

Family

10/10

Exceptional

15 Apr 2018

Verified traveler

Was a great stay.

We had a great stay. Bed was comfy,service was pretty good except for one night that when they make up our room,the housekeeper forgot to replace the coffee and cups as well as the towels. So i called up the frontdesk and they send my request right away. Buffet breakfast every morning is hearty healthy,we all love it. Our room was small and cant view the city but it dont really mind. Eventhough the room was not so spacious its pretty comfy to stay. I slept well. And totally enjoyed our stay. Definitely going to stay here again

Family

6/10

Pleasant

06 Jan 2018

Tiff

Needs Improvement

The staff was accommodating but OJTrainees are too many and are not very familiar with the hotel's services. The food are just OK except for some inclusions in the breakfast buffet. They seem to be prepared in a way that quality was not very much considered (cake, coffee, soup). The food in the restaurant are OK and affordable. Moreover, we had a bad experience with the tours that they offer but we were told that the lapses were from the tour provider. The cost was way expensive and our expectations were not meant. We gave them this feedback and they responded accordingly by giving a discount. I guess we will not come back here as we prefer value for our money.

6/10

Pleasant

19 Dec 2017

A

Small rooms

I stayed her twice with my family. The rooms for three adults is perfect, but they give families with children rooms too small to walk in. The staff was helpful, but one girl at the front desk tried to make me pay for printing, only to find out is is free. Be careful for staff adding surcharges, especially if they increase the price for billing to your room: the intention is to pocket the money. Otherwise, super clean and the beds are comfortable.

10/10

Exceptional

03 Dec 2017

Verified traveler

happy camper

I have been staying here since the 1st week it open,they still had a night crew working in the wall ways getting thing ready,so,I\"m very happy to see that the Southpole Hotel is doing as well as it is,good location,very good rates,everyone is so very helpfull,

Family

4/10

Poor

02 Dec 2017

Rick

Area is bad and not close to anything

location makes this not a hotel that I would stay at again.
The rooms are small and the bathroom was tiny at best.

10/10

Exceptional

06 Nov 2017

n

fantastic!!!
I strong recommned to everyone stay in this hotel.while you looking better choice.

8/10

Excellent

06 Oct 2017

Verified traveler

near museums

the room is clean. sheets and towels were changed daily. staffs were helpful. The location is near museums and church

2/10

Poor

05 Oct 2017

Verified traveler

Never again. The doors start slamming at 4:30 in the morning in the halls and sounds like a bomb going off.
Then people keep slamming their doors three or four times consecutively like their trying to get it to lock. Our door also was hard to lock.
Nice staff sad they have such bad noise in the halls.

2/10

Poor

29 Jun 2017

Cherine

Hotel charged 350 pesos for stained hand towel

Hotel charged us 350 peso (about 10sgd) for a menstrual blood stained towel. The stain was about the size of a 5 peso coin (less 1 inch in diameter). I had already soaked the towel in water so the stain could easily be washed off with soap. But no, they decided to overcharge us for something which they should already be washing and sterilising. If the hotel wanted to charge us so they could buy a new towel then fine. But to use this as an opportunity to profit is pretty ridiculous.

10/10

Exceptional

22 May 2017

Verified traveler

Rooms were great. Clean. Professional and helpful staff. Liked the secure elevator.

Partner

8/10

Excellent

02 May 2017

jan

Nice Hotel

Accommodating ang staff,accessible to transportation. easy to locate...

8/10

Excellent

24 Apr 2017

Alvin

Clean room, good servixe

The room is clean. The air-con is working perfectly in the hot weather. It's not far from Colon Street where the mall is. Taxi is conveniently available.

6/10

Pleasant

22 Apr 2017

Verified traveler

The location is not so nice.

The room was ok but shower could be better. The location of the hotel used to have a bad reputation.

8/10

Excellent

27 Mar 2017

Verified traveler

\"Hotel For outrageous travellers\"

comfort room was not properly cleaned. e.g outside faucet appearance and others are not wiped properly.

10/10

Exceptional

23 Mar 2017

Michael

Great hotel, great service,great food, great price

Southpole has become our \"go to\" hotel in Cebu.The staff is excellent, the rooms comfortable and clean and the WiFi is beyond belief for the Philippines (notoriously slow nationally). I cannot compliment the food enough. The free breakfast was hot, slightly varied from one day to the next and always tasty. But the restaurant for the other meals has to be mentioned. The picture in the menu doesn't do it justice. I ordered the BBQ Platter, which in the menu didn't look that big. When it came there was enough there to feed four people... for Ph550 (about $12 US). I suppose they should probably note that it is for 2 people or more, but for some folks' appetite it might be for one. :-0

Family

6/10

Pleasant

15 Mar 2017

Verified traveler

may stay at the hotel it just ordinary nothing special/ the bedsheet and towels are not that white

10/10

Exceptional

27 Feb 2017

Julyn

Walking distance to affordable supermarkets.

I always have a wonderful feeling staying in this hotel. Very clean. All staffs were very accommodating.
Excellent services received for 13 nights stay.

10/10

Exceptional

22 Jan 2017

Michael

Circle Inn Any Time

The hotel staff was friendly and efficient. The breakfast buffet was reasonably priced and very, very good.

Partner

10/10

Exceptional

19 Jan 2017

Dan

Best hotel in our vacation

Not the best neighborhood, but the facilities are top rated. Room internet is excellent. Spacious and luxurious for the price. Restaurant could offer more choices, but the free breakfast was superb. Over-all, I will recommend this hotel to friends and relatives.

8/10

Excellent

18 Jan 2017

Randy

Nice hotel near to everything.

My stay herein Southpole Central Hotel is awesome. I'll recommend this to my relatives & friends.

8/10

Excellent

18 Jan 2017

Verified traveler

At the downtown

The place was located at the heart of the city. Just walking distance from the 3 universities, churches and one of the busiest streets in cebu city. It had an affordable rate. If you plan to travel to the south, the place was just 2 buildings away from the terminal.

6/10

Pleasant

06 Jan 2017

Jude thaddeus

The meat was very hard in the pochero

Family

8/10

Excellent

31 Dec 2016

Patrick

Simple but clean and not in the main busy road

Place was clean and staff were efficient. I requested for extra card key and it was hassle free. Lobby was small and no bar.

Family

8/10

Excellent

19 Dec 2016

Jocelyn

Clean and convenient hotel

The hotel was clean and the location was accessible to the church, fast foods, shops. Would definitely stay here again.

Family

10/10

Exceptional

29 Nov 2016

kim

Great Budget Hotel near sites

Modern rooms great location can walk to sites. 7 Eleven one side ATM other close to Mall, easy taxi.

Partner

10/10

Exceptional

28 Nov 2016

LEOZEL

Its nice to stay in this hotel very clean, close to any place in downtown and price is reasonable.

4/10

Poor

19 Nov 2016

J Keith

Never Again at this Hotel

this was one of the worse hotels we've stayed at in Cebu -- had a almost 3 hour delay on checking in due to they were having trouble location reservation (so they say) rude and unhelpful --- I would suggest you try another hotel in this area since for this price the Southpole Central Hotel fall way short of value & quality for price

Partner

8/10

Excellent

15 Nov 2016

tal

Staff was very nice and helpful. Room is nice, not too big but has enough space and the shower is great.

Partner

8/10

Excellent

13 Nov 2016

vilma

Convenient, clean and staff are accommodating

the room is clean, staff are very accommodating.. ill surely be back there..

Family

6/10

Pleasant

07 Aug 2016

Verified traveler

location

The southpole is warm and friendly , good location quiet, food and service is good.

8/10

Excellent

14 Jul 2016

Michael Tom

Great stay

I stayed for one night only but the hotel was great. Very nice and friendly staff and they were able to check me in on a timely manner. The room was clean and new. What you see on the photos is what you get. I just don't have city view in my room. Will surely go back to the hotel.

2/10

Poor

08 Jul 2016

Ian

Unbelievably Terrible Experience.

Simply put we had a standard stay at a standard hotel which ended with the worst experience we have ever been put through at any hotel in the entire world.

We overlooked normal niggly things such as no shower curtain, no safe and a restaurant with food service that was incredibly lax (15 mins we waited for our main after one of our party received theirs) but what we cannot overlook is the horrible ordeal we were out through on checking out of the hotel.

We were accused of burning a mattress with an Iron in a room, we were not staying in. The Iron was handed over to us at the other room where our family members were staying and the iron was never used in the that room.

After a long, frustrating and sickening talk with one of the management we were told bluntly - NO - we have to pay for the damage. After prolonged talks we had no choice but to pay their \"discounted rate\" – of 5000 Pesos for the damage as if we hadn't, we would have missed our flight.

This all seemed very convenient as the hotel knew we had to leave urgently. We had asked to see CCTV footage which would have proved our innocence and we had wanted to see the burnt bed sheet - neither of which ever appeared.

We were blackmailed. There is no other way to describe it.

What was meant to be a simple stay at a hotel while visiting a wedding in Cebu turned into a traumatic and upsetting experience.

We were offered a free nights stay at the hotel in the form of a voucher.

We will not be using the voucher.

2/10

Poor

21 Jun 2016

Verified traveler

Windows without curtains and facing stairways.

The hotel is new. However, the building beside the hotel is under construction. The worst part there are 2 window panels that do not have curtains. One of the window panel faces the first escape stairways. Meaning, someone could be looking into the room. Without the curtains, the room is brightly lit in the day. You will not be able to sleep comfortably in the brightness under the glare of \"someone\" on the escape stairways.

Family

4/10

Poor

26 May 2016

Verified traveler

Lockup your goods. Had two things stolen. Room was expected for price but bathroom and toilet in one is not a good idea.

Partner

8/10

Excellent

19 Apr 2016

Xi

Accessible, warm staff

Not bad (since some floors are still under construction). I'd definitely go back when it's totally finish.

8/10

Excellent

15 Apr 2016

Verified traveler

very nice find on hotel.com

befor leaving Davao,I did my work checking here on hotel .com.I wanted somthing on the southside of town near the bus station so I could leave early and get down to see the whale sharks.and not stay in town where I always stay when visiting cebu. Plan work great,5 min walk to southern bus terminal,couple hr ride and I'm taking pictures of whale sharks ,VERY COOL.Hotel is great,super luckly find ,great wifi,best english TV in 3 months.staff very helpful. But Like I said it's a working neighbourhood,short ride by taxi to find nice places to eat and have drinks,

2/10

Poor

31 Jan 2016

Verified traveler

Expensive and noisy place to stay

Place is so noisy, staff are unprofessional. Not a good place to stay

6/10

Pleasant

23 Jan 2016

Gary

Downtown Cebu.

Was close to many of the old attractions around Cebu e.g. Fort, churches. We were there for Sinulog and the grand parade passed abt 50 m from the hotel. We were able to take regular breaks from the crowd and heat. Staff were super friendly but very inexperienced. They often wanted to help but didn't know how. Hotel had just opened when we were there. Teething problems with bookings, wi fi etc. Building and painting ongoing. Rooftop bar not opened. Shower not separated from toilet. Heavy traffic in location. We thought due to Sinulog. Locals said always the case.
Represents great value and location. Will only get better as young staff gain experience.

6/10

Pleasant

21 Jan 2016

Liza

it was great,good service but the food was not so good hopfully more improvment of food specialy breackfast.

Family