Palm Grass Hotel

6/10

Pleasant

05 May 2026

Erich Arthur

There are no phones in the rooms. Guests are required to WhatsApp msg in with issues. They monitor it poorly, however, which meant frequent trips downstairs.

Some of the waitstaff could urgently use some training about how to wait tables.

Partner

8/10

Excellent

25 Feb 2026

triple

The room was average at best. Friendly and helpful staff

Self

10/10

Exceptional

12 Feb 2026

TUDUR LLOYD

Staff was so nice and can’t wait to come stay there again the were like a friend to me not customer il see you all again and thank you for make my holidays special

Tudur

10/10

Exceptional

22 Jan 2026

Andrew

Friendly staff, nice atmosphere, centrally located for downtown Cebu. Comfortable room….and roof top Resto bar. My favourite place to stay in Cebu

Self

8/10

Excellent

12 Dec 2025

Alain

Personnel’s perfect ! Rooms so so and the carpets in different floors smell bad.
In general, it’s okay.

10/10

Exceptional

06 Dec 2025

Jeff

Staff was really friendly and helpful. Thank you @

4/10

Poor

05 Dec 2025

Ian

There was no hot water in the shower at any given time of day or night and there is a lot of noise from all around, rooms, bar, etc... the walls seem really thin or not soundproofed at all, i can ear TV from both neigboors and people scream , cannot sleep ! One more thing, they charge a fee if you bring your own lunch, they want you to buy at the hotel or you pay a tax, i know, its crazy, never experienced that anywhere before.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Joel

Convinience

10/10

Exceptional

22 Feb 2025

Patrick

Enjoyable hotel stay

I chose this hotel for its location. It is within walking distance of the places where I wanted to visit.

There is a bit of wear and tear in the hotel but it is clean, the staff are friendly and helpful. Also I found the food in the restaurant to be great and reasonably priced.

I had a very early checkout and the kitchen staff prepared me some food to go as I would miss the breakfast service.

I would definitely stay here again if I am in Cebu City.

Self

8/10

Excellent

17 Feb 2025

Michelle

Aircon is slow cold and window is broken

8/10

Excellent

25 Jan 2025

Orazio Ezio

The property is located near the santo nino Church lots of shops very friendly staff and service good and clean rooms. Thanks to Zoe well done!

10/10

Exceptional

21 Jan 2025

Jarrett

Friendly staff, amazing breakfast, and right in the downtown

Leisure Partner

2/10

Poor

17 Jan 2025

Alan

Horrible experience

The room was horrible. Toilets did not flush, shower was clogged, bed was old and uncomfortable, the room was dark, very small window. No outside food is allowed in the hotel, this means no Grab orders or takeout allowed in your room. I would recommend staying somewhere else. The pictures on Hotels.com are not accurate at all.

Partner

10/10

Exceptional

15 Jan 2025

Joel

Excellent

8/10

Excellent

07 Jan 2025

Brian

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Leisure Partner

10/10

Exceptional

21 Dec 2024

Terrence

View and location

Business Self

8/10

Excellent

30 Nov 2024

Owen

Excellent location if you want to be close to site-seeing and night life.

Leisure Friends

10/10

Exceptional

30 Oct 2024

Michael

Clean and friendly staff.

Leisure Partner

4/10

Poor

16 Oct 2024

Cory S

I will stay there again

Business_and_leisure Family_with_children

2/10

Poor

19 Jul 2024

Neil

Nice ameinites. Way too noisy.

Nice rooftop bar. Room was fine, just a few roaches. Wifi speed is awful could hardly load a page. Worst thing was the noise other guest were making in the corridors ... ruined my stay.

Self

6/10

Pleasant

30 May 2024

Andrew

Three night stay

Enjoyable stay as always…..clean comfortable modern rooms…..friendly staff and lovely roof top Resto bar with music.

Friends_and_family Friends

8/10

Excellent

05 May 2024

Melissa

Adequate

Leisure Family

10/10

Exceptional

10 Apr 2024

Joel

Heritage hotel

Business_and_leisure Self

2/10

Poor

25 Mar 2024

Daniel

An AWFUL two nights we stayed. My boyfriend and I live in Bohol (neighboring small island), and came for a “date” weekend to do some shopping and have a nice dinner. I have stayed here before and always found it adequate for PH.

There was no hot water the entire time, and we told them about it twice, but they never did anything about it. There was also ZERO WiFi in the suite. And, yes, I booked the “nicest” suite they had for the weekend.

Lastly, our ferry did not get in until near midnight, so we checked in very late. They called our room at 9am and woke us up to tell us that the breakfast would be ending soon. While in theory this is nice, the staff has no way of knowing our sleep schedule, and I was very irritated that they woke us up.

I will not be staying again.

Leisure Partner

4/10

Poor

05 Jan 2024

Verified traveler

Hotel needs a lot of TLC. Beds are hard as rocks. Staff was amazing though. Food was okay. You get what you pay for. Location was not the best but close to the walking street.

Partner

2/10

Poor

30 Dec 2023

Lim Geok

Expedia it is your fault never truely described the surrounding. And never have the actual latest building exterior photo glass panels. Timber steps on roof top almost giving way.
Expedia your selection of hotels to customer is terrible😤😡

Leisure Family_with_children

6/10

Pleasant

16 Dec 2023

Kthryn

The hotel is located in the centre of the city, it’s busy and loud with lots of things happening. It was too crowded to take our infant son out to explore at night. We opted for to eat at the hotel.

Leisure Family_with_children

8/10

Excellent

26 Nov 2023

Alexander

Great location.

Great location. Right next to night market and all major stores and restaurants. Accommodating staff. Easy check-in/out process.

Partner

6/10

Pleasant

13 Oct 2023

Jeremy

.

6/10

Pleasant

03 Jul 2023

lourie joy

Average/ okay lang naman.

Business Self

8/10

Excellent

14 May 2023

Shaun

Nice place to stay

Nice place to stay close to everything very clean and comfortable would definitely go back

Partner

6/10

Pleasant

15 Apr 2023

Verified traveler

good location

the bathroom needs better maintenance as it seem like the toilet paper has gathers lots of dust but it is good location to shopping mall & ferry terminal to bohol

Self

4/10

Poor

11 Feb 2023

Kirsty

Only book if you're a very deep sleeper!

The room was ok, quite spacious but the bed was not particularly comfortable. The bathroom was very old-looking with the toilet seat hanging off and rust around hinges etc.

However, the big issue was that we could not sleep. There is a karaoke bar on the rooftop and the karaoke went on until 2am! Our room was nowhere near the rooftop yet we could hear every word being sung. When you book a hotel room, you want to sleep- if we wanted to go to a karaoke bar, we would do. We love going out and enjoy karaoke but not at 2am in a hotel. I called reception at 1am trying to ask if they knew where the noise was coming from and they said they'd ask them to turn the music down but that definitely didn't happen.

Partner

8/10

Excellent

21 Jan 2023

Nicefora

There’s some baby roaches in the bathroom and where the tea pot was located…there’s no hot water most of the time…. Lots of mildew around the shower walls…

Leisure Family

6/10

Pleasant

20 Dec 2022

Rosie

I kind of regretted booking at this hotel. They only provided 2 bath towels, not even a towel to dry your feet. And the shower stall is so disappointing old. This hotel is poorly maintained. The free breakfast is fine. The staffs are great though, courteous and respectful…

Leisure Family

6/10

Pleasant

12 Dec 2022

KHEE YONG

the room is dirty and smelly. Cockroach running around the room. Maybe this is a old building, But good to do some cleaning. Staff are kind and helpful. They did not make up my room on the second day.

Leisure Partner

8/10

Excellent

14 Sep 2022

David

Okay for the money

Water never really got hot. Staff is Awesome. Not too bad a price for the money and was centrally located.

Self

10/10

Exceptional

21 Jun 2022

Michael

Our stay is all good

Leisure Family

10/10

Exceptional

10 Jun 2022

Meindert

Well maintained hotel with a positive vibe towards the cultural heritage of Cebu. Good food in their restaurant.

Leisure Partner

6/10

Pleasant

23 Dec 2021

Cindy Grace

could have been worse

Booked at this hotel because my flight was canceled due to the typhoon. No electricity all over Cebu and this was one of the few hotels that had a working generator. The staff was very accommodating, but considering the influx of people they were a bit overwhelmed in handling customer queries

Business

10/10

Exceptional

30 Jun 2021

Verified traveler

Excellent staff and place

Leisure

6/10

Pleasant

22 Apr 2021

Verified traveler

Found out that this place has a spy cameras in a certain floor. Just be cautious. I experience it.

Friends_and_family Family

8/10

Excellent

12 Apr 2021

Verified traveler

great ambience and comfortable rooms

the ambience of the room is comfy, however everything else is a bit expensive, from room service fee, corkage, etc. you have to buy everything from them, you can't bring any food outside from their restaurant, the place is situated in the heart of the City, but its besides a memorial center, everything else is okay

Partner

10/10

Exceptional

30 Dec 2019

Scott

The room was a little small but very clean. The hotel staff was friendly and very helpful.

Leisure Self

8/10

Excellent

28 Nov 2019

Verified traveler

My stay at Palm Grass Hotel

Over-all my stay was good. Checked in and out was quick. The room was a bit small but the bed was great. Staff were very respectful, pleasant, and always smiling. Kudos to them. Food was good considering it’s a 3 star hotel. Will stay again. Thank you.

Self

6/10

Pleasant

25 Nov 2019

Kyrie

The room i booked is for 4 people, the room is tiny for 4 and they will give you extra mattress that fits 1 person. The room is not child friendly , a small kid can reach the locks of the door (even the on the top) The bathroom is not child friendly either ( even for adults you should be extra careful specially after shower/bath) the bath tub is too high to hop in, you will have to squeeze in yourself on the very side of the tub to be able to get in cause there is this glass partition covering almost most part of the tub. cleaning is not consistent. Sometimes they just change the towels and wont mind throwing empty plastics.

Leisure Family

10/10

Exceptional

24 Nov 2019

Verified traveler

Good location close to most attractions in Cebu and to the ferry port. Clean room and generous breakfast offering.

Leisure Partner

10/10

Exceptional

24 Jun 2019

Verified traveler

Nice and good service

10/10

Exceptional

08 May 2019

Justin

Great service and staff was very friendly and helpful. The rooms were all around awsome defenently worth the money, only downside was the hot water barley running, but everything else was awsome and rooms were all around very clean and neat.

Leisure Partner

10/10

Exceptional

07 May 2019

Verified traveler

The hotel check in was fast and easy the reception staff were friendly and efficient with excellent customer service the welcome drink was an unexpected suprice my cases taken to room. By the porter who showed me how to work the the TV and air con the room was spotless... Quality bedding comfy bed and quality pillows. Hot water for shower. Good quality toiletrys. Nice touch from reception a call to see if everything OK and I was settled in OK the meals were excellent. Hot and tastey all the staff were fantastic nothing was to much trouble

10/10

Exceptional

28 Jan 2019

Verified traveler

very nice hotel

8/10

Excellent

18 Dec 2018

Verified traveler

Overall a relatively upgrade hotel near the city centre (just a little bit of walk from the port area)

8/10

Excellent

11 Sep 2018

Verified traveler

Staff was courteous and helpful, great selection of delicious foods and desserts at the on-site restaurant, and location was close to many stores/shops and attractions (some walkable). The room was clean, spacious, and beautifully decorated. The hotel provided many amenities and toiletries. We would definitely stay here again!

8/10

Excellent

22 Aug 2018

Sophia

Value Hotel

Fantastic value hotel. The hot water was a bit of an issue and while the bathroom floors were clean, white tile doesn’t age well. However the staff is courteous and service was very good.

8/10

Excellent

16 Aug 2018

Verified traveler

Very comfortable room. Nice amenities. Very helpful desk staff. I made a mistake in my booking dates and they worked with Expedia to add an additional night.

6/10

Pleasant

07 Aug 2018

Mark

The room itself was okay. The big thing that I didn't like was that you had to put your room keycard into a little holder on the wall, to turn on the power to the room. While I'm sure it was designed to save them on electricity by making sure that you turned off everything when you left the room, it doesn't take into consideration that one or more people may decide to stay in the room. And no, leaving the keycard in the room wasn't an option, because you had to swipe it in the elevator in order to select your floor. Additionally, it took a while to get hot water for the shower, the hallways were to hot and the only drink that came with the breakfast was coffee. That's okay if you're a coffee drinker, but for me and my kids, we had to pay extra for other drinks.

8/10

Excellent

05 Jul 2018

Stephen

Stop over

On e night only as convenient for ferry terminal
location in downtown Cebu City the area is not great but the hotel stands out

8/10

Excellent

28 Jun 2018

Stephen

Downtown city location

Convenient for ferry terminal and Santo Nino, and a much nicer place than the surroundings. Staff very friendly and helpful

6/10

Pleasant

25 Jun 2018

Benjamin

Would have liked it more if not for night club

This hotel has nice rooms and a great cultural experience for Cebu. Unfortunately, it has a night club that goes until 2pm and open air lobbies which means that you hear the music even louder. Great location and close to popular tourist attractions. Breakfast was ok. Front door personnel were friendly and helpful. Wifi was good as well.

Family

10/10

Exceptional

02 Jun 2018

PhilstoPhx

A very nice hotel with a very cool theme of bisayian history. We would definitely stay again.

4/10

Poor

15 May 2018

Verified traveler

Not your best option. The first night they didn't have a complimentary water. Crummy location and very dark at night. Forget about taxis on weekends.

10/10

Exceptional

07 May 2018

Gerardo

Great service and comfort for a very affordable pr

Great option when needing to stay in Cebu's downtown. Cozy rooms and extremely nice personnel.

Friends

6/10

Pleasant

16 Apr 2018

vetvetbaby

On o budget its ok

the hotel is just ok for the price. its in the old area of town if you like to be down with all the locals. we checked out after 3 days and went back to our previous hotel because of the location.

6/10

Pleasant

13 Apr 2018

Michael

Needs better A/C

Hotel very pleasant, with a lot of historical features. My only complaint was the A/C did not efficiently cool the room(which is important in the Philippines). The room was warm during the day and only cooled down around midnight. I like cool rooms, so if that's not important to you, then it's a good choice.
They have a bar on the top floor(7th) with a great view of the city, but it quickly turns into a karaoke lounge, and although Filipinos are generally good singers, we were there on a night when that was not the case and left after a quick drink. The hotel is in downtown Cebu near the port which is full of the nitty gritty street life of the Philippines. I travel a lot in the Philippines so it doesn't faze me, but a lot of foreign tourists would turn around within a block of the hotel and head back to safety.

Partner

8/10

Excellent

16 Jan 2018

Amile

Recommended

We enjoyed our stay at Palm Grass. Interesting mini museum on the 2nd floor. Nice view and drinks at the roof top bar (if you can ignore the bad karaoke). Comfortable bed and spacious room and bathroom. Delicious dinner! We didn't get to experience the buffet breakfast since we left too early, but were given a packed meal. Nice touch!

Partner

6/10

Pleasant

06 Jan 2018

Paul

Close to shopping n fast food

At night it a sort of Red Light area-Not good for Families. Understanding their English takes time.

8/10

Excellent

13 Dec 2017

Shane

Close to Ferry pier

Hotel staff were great, very friendly. Room was comfortable . Good breakfast. Mini bar in room. Quiet, clean and comfortable all round.

10/10

Exceptional

30 Nov 2017

Jacob

Central to food and shopping.

Excellent location, very central to shopping and food. Easy place to walk around and great rooftop bar.

10/10

Exceptional

04 Nov 2017

palm grass hotel

nice hotel to stayed

woderful and service was outstanding i would recomend to my friends

6/10

Pleasant

03 Oct 2017

Verified traveler

No window in room. Ordered massage service and front desk said it will come right away, but after waiting 1.5hrs in vein we decided to cancel.

Partner

6/10

Pleasant

24 Aug 2017

Don

Decent hotel for its price

The staff were accommodating, the room was decent but lacking in amenities. Research about the local area though as some of my friends told me it was kinda like a local red light district.

8/10

Excellent

23 Jun 2017

J

Good people, nice place to stay

Situated strategically at the heart of downtown Cebu where all activities occur. Not only will you have a glimpse at the life of everyday Cebuanos, but also have easier access to the historic sites of the area.

The staff are very courteous and friendly. They provided for our complimentary breakfast even if their kitchen is not yet open so we will have something to eat while we enjoy our trips to north and south cebu beginning 4 am. Meals are hearty and the room is clean. Comfortable to sleep in even though space is limited. We will only critique the lack of an electric kettle and/or water dispenser on our floor for hot water purposes especially since we are waking up very early everyday.

8/10

Excellent

04 May 2017

Verified traveler

Very helpful staff. The hotel is located close to most of the main tourist attractions and also you can quickly get a taxi. Room was comfortable with AC that worked well.

10/10

Exceptional

27 Mar 2017

Alan

Fantastic..

Very nice Hotel and the Staff were all very friendly, The room was very Comfortable and Spotless.

Partner

10/10

Exceptional

20 Apr 2026

Shunichi

スタッフさんは皆さんフレンドリーで丁寧な対応で満足。次回も利用したいと思います。