Name: Best Western Plus Finger Lakes Inn & Suites
Address: 3175 Fingerlake East Drive (Off Route 13 South), Cortland, 13045, US

10/10

Exceptional

03 Aug 2026

Laurie

The staff were extraordinarily helpful. The room was a suite with two queen beds and a sofa. It was great for my mother and myself, especially given that my mother uses a rollator.

We thought we forgot a necklace in the room and the young woman at the front desk scoured the room to find it when we called. We eventually found it, but are really grate for got her kindness!

10/10

Exceptional

21 Jul 2026

LISA

I came up for my daughters

10/10

Exceptional

20 Jul 2026

Benjamin

Fantastic staff! Completely friendly, genuine!

Family_with_children

6/10

Pleasant

19 Jul 2026

Ashley

Upon entering the hotel, many teams were waiting upon check-in. There were two property staff members arguing in the lobby- which quieted everyone. One staff member yelled that the hotel does not wash its blankets, while the other lady who seemed to be in charge, refused to let anyone in their hotel early. Many teams were in the hotel lobby, with cleaned rooms, and refused to let anyone in until check in time. Of course, caused a back up between interactions with staff and elevator. Nothing but chaotic. Easily accessible- just miserable hotel management. A lot of the chaos could have been easily avoided!

Family_with_children

2/10

Poor

18 Jul 2026

Stacy

Room was damp/humid, stains on carpet. Shower squealed the whole time it was used. Kids running/yelling in halls - called several times and nothing was done. Well past quiet hours.

Partner

8/10

Excellent

15 Jul 2026

martin

I had to check out a day early and drive home because of biz plan cancellations that
occurred while I was here. I was informed that I could not receive a price reduction because of the cancel less than 48 hrs prior. I paid for this hotel charge on my own, not from corporate money. The Hotel keeping my 1 day charge because of cancellation
is not ethical despite what the corporate policy is, its wrong. I will not book with this
hotel again.

Self

8/10

Excellent

14 Jul 2026

Heather

Just stayed here for a quick overnight. Location was ok—there is a mini golf place next door and major shopping within a 5 minute drive. Room was very spacious and comfortable. The breakfast was VERY basic—mandarins, yogurt, cereal, bread/toast, bagels, muffins, eggs, sausages, and waffle maker.

Self

10/10

Exceptional

10 Jul 2026

Laurie

.

10/10

Exceptional

10 Jul 2026

Tanya

Staff was top notch, any concerns were addressed immediately, clean facilities, they made our anniversary worry free!

Partner

10/10

Exceptional

09 Jul 2026

Vincent

good

4/10

Poor

07 Jul 2026

Carissa

The hotel was not what I expected, the breakfast buffet was barely stocked a comment was made by a staff member that they keep minimal out due to the sports teams that come through. I was on the 3rd floor and the carpets clearly had not been vacuumed in a long time. The garbage in the hall by the elevators were overflowing and not emptied during my 2 day stay. I chose this hotel and paid more to stay here compared to other hotels expecting a clean and comfortable stay.

Self

10/10

Exceptional

06 Jul 2026

Neno

The room we stayed in was spacious and the beds were very comfortable. Its location next to the baseball park was important for us since my son was in a tournament there.

Family_with_children

10/10

Exceptional

03 Jul 2026

Douglas

Room was clean and staff was pleasant.

Family

2/10

Poor

02 Jul 2026

Byung

The room did not appear to have been cleaned thoroughly. Dust was clearly visible under the lamps. When I turned on the air conditioner, dust blew out of the vents, and I had to turn it off because it irritated my throat. Since it was already late, I decided to stay in the room for the night rather than request a different one.

During the night, I discovered that I had been bitten by bugs in two places. Concerned about getting more bites, I went to the front desk and requested a different room. I was initially told that no other room of the same type was available. I explained that I could not continue staying in a room where I was being bitten by bugs. The staff member then gave me a key to another room, which was clean. The bed was also much better than the unusually soft, too soft bed in the original room.

The next day, I asked why I had been assigned such a stuffy room even though I had specifically requested an odorless room. The woman at the front desk explained that room assignments are made remotely.

When I went to get some water on the first floor, I found that the water dispenser was out of order. The staff member kindly gave me two bottles of water, which I appreciated.

The breakfast food had run out by the time I came downstairs a little later in the morning. Unless the hotel addresses these issues, I would not recommend staying here.

Partner

10/10

Exceptional

01 Jul 2026

Monica

Pros: Clean room , very comfy bed and pillows, easy free parking. The only Con was the air conditioner unit was very loud and disrupted my sleep.

Family

6/10

Pleasant

01 Jul 2026

Mark

N/A

Family_with_children

6/10

Pleasant

29 Jun 2026

Tyrique

Pretty good stay, other than having to wait to get into our room until almost 4:45. Not ready at check in time stated at booking.

Thank you.

10/10

Exceptional

27 Jun 2026

Sarah

Clean, quiet, and comfortable, at a good price. Good breakfast options. I may never figure out Spectrum TV, but that's just me. Easy free parking.

Self

8/10

Excellent

25 Jun 2026

Chris

The service was excellent, the room was clean, and the amenities were good. The only negative was the continental breakfast.

Family_with_children

4/10

Poor

21 Jun 2026

JOHN

Unclean. Thought I was getting a one bedroom suite, there is only one room with a foldout. Breakfast is awful, tasteless eggs, stale fruit, leave juice out for hours so it doesn't stay cold. Constant problems with room key. Stay away.

Friends

6/10

Pleasant

12 Jun 2026

Harold

Cost too much

Family

10/10

Exceptional

07 Jun 2026

David

Easy check in, great stay.

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Sven

Completely mediocre. Booked through Expedia so obviously they gave us one of their worst rooms. We were essentially in the lobby. Room was in rough shape. Peeling wall paper stains on carpet and what looked like a blood stain on the top sheet. Under staffed… Front desk staff were folding sheets in the laundry service and making / serving the continental breakfast. Therefore breakfast was chaotic, out of everything. Guest were actually helping the staff replenish the food and cutlery. Overall I don’t expect a lot from a small town Best Western but this was a poor stay.

Family_with_children

8/10

Excellent

30 May 2026

Oscar

Q

Family

4/10

Poor

25 May 2026

Brian

Bare bones hotel at exorbitant price. Burning skin after being in cold indoor pool.

Family_with_children

8/10

Excellent

24 May 2026

Jennifer

The room was clean and the beds were very comfortable. The shower head was horrible and there are no hooks in the bathroom to hang towels. The staff is very friendly and helpful.

Partner

6/10

Pleasant

24 May 2026

Steven

Wasn’t too clean and the bed mattress kept moving off the frame. Bathrooms were not so clean and window curtain didn’t close properly. And my room had certain chemical odor that wasn’t pleasant. I would not recommend this property.

Family

10/10

Exceptional

24 May 2026

Dharminder

Great hotel for family visiting Cornell.

8/10

Excellent

23 May 2026

Sandra

They didn’t clean the room every day

Family

8/10

Excellent

21 May 2026

Natasha

I had 2 rooms, one room had a bad odor. I spoke with the front desk and they took care of it immediately. They gave us a different room.

Front desk staff was great, very pleasant and helpful.

Family

8/10

Excellent

17 May 2026

Donna

The water pressure sucked. That was the only horrible thing about the room.

4/10

Poor

02 May 2026

Erica

It looks completely updated from the outside but the inside told a completely different story. Everything was old and outdated and smelled musty. I know fitness centers in hotels are subpar at best but this didn’t even have any functionally working equipment. Staff was friendly enough but seemingly distracted in other things.

Partner

6/10

Pleasant

25 Apr 2026

Jillian

Not enough food at breakfast

Family_with_children

8/10

Excellent

22 Apr 2026

Ayden

Parking

Self

8/10

Excellent

22 Apr 2026

Ayden

Clean

Self

6/10

Pleasant

18 Apr 2026

Suzanne

Big found in room. Pot smell in hallway. Bathroom door unable to remain open.

8/10

Excellent

05 Apr 2026

Zania

Great staff very, clean quiet location, affordable. I would definitely stay again.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Zachary

The equipment in the gym did not work. The guy checking in was nice and good. The other lady and the guy checking out wasn't too friendly. The lady I had when I had asked her for a plunger and towel grab them both for me. When I brought down my used towels and my plunger she told me to go into a room and put them back as well as put the towels in a bin. I think if you pay $700 to stay here you should get better service but that's just me. The pool was also cold but that's to be expected. And I also had to empty out my garbage.

Self

6/10

Pleasant

18 Mar 2026

Bambie

Staff were not friendly and checking in was awful. Waited over 10 minutes. She was rude to me as well as other guests. Yelling on phone as well. Not friendly. Check out with another staff was better. At least she was kind. Didn’t seem like she was happy to be working, but was nice.

Self

8/10

Excellent

17 Mar 2026

Diane

For the price it was great, never made it to the pool. We were only there to sleep, shower & Grab a quick breakfast. Staff was friendly. Would be nice to get early check in when we knew the hotel was empty. However it was perfect for our needs. Great bed, extremely comfortable, great shower,, fast internet, microwave and refrigerator made iit convenient. Room was clean and heating/cooling unit was clean (no dust). The clock was off by an hour so the first day I was off schedule but luckily it wasn’t a big deal. I reset clock alarm and clock on microwave - that’s the only thing that thru me off. We’ll stay again when we return

Partner

2/10

Poor

13 Mar 2026

joseph

There was a problem with the Expedia and the front desk they would not let me check in. I sat there for an hour waiting for it to be fixed. It was a nightmare

Self

10/10

Exceptional

06 Mar 2026

Collin

Staff was great, the room was clean and comfortable

Family_with_children

6/10

Pleasant

27 Feb 2026

Jennifer

lobby was dirty
elevator dirty
rugs dirty
the hotel was empty and were were put in a handicap accessible room with no tub just large shower that made the entire bathroom floor soaked .
There was also a wash cloth left near since that was dirty as well.

Business Family

8/10

Excellent

21 Feb 2026

Peter

Comfortable stay

2/10

Poor

19 Feb 2026

Marc

As I got into town on the day of check-in, I was passing by the Inn anyway so I stopped in to see if my room was ready. It was 1:30 pm and check-in was stated at 3:00 pm. While I did not get my hopes up for early check-in, I was met at the front desk with a very rude woman while she was on her cellphone yelling at someone else. She informed me with a very stern voice that check-in is at 3:00 pm. She claimed the rooms were being cleaned. Well, after I was able to check-in, the cleaning part of her statement was a lie. The room was filthy, including dirty carpets, dust everywhere, work desk half wiped, cobwebs along the walls, lamp shades, heater. The cupboard had an open bag of chips with some kind of liquid spill in the cupboard as well as on the fridge. If I ordered the insurance, I would have canceled the room when I first tried to see if the room was ready after the interaction with whom I’m guessing was the owner with her demeanor, oh and her Subaru park job under the underpass where normally guests would offload their luggage. Pretty obvious she’s not there for the guests. The two other personal I spoke with during my stay were pleasant, but I would guess they won’t last long with the current management. The heated pool was freezing, not to mention the algae in the pool. The fitness room, again dirty with dust and what looked like sweat stains on the equipment as well as on the floor. Lesson learned.

Family_with_children

4/10

Poor

16 Feb 2026

Derrick

My girlfriend and I were in the Cortland area for a baby shower in Freeville, as we live almost 3 hours away (Schenectady area), and staying overnight was a no-brainer since driving almost 200 miles one way was enough for anyone to be tired; so in preparations for our trip, I went on hotels.com to book a 1 night stay at the Best Western Plus Finger Lakes hotel. After checking out and heading home, here’s what I have to say:

Checking into the hotel was relatively easy, but noticed issues with the staff lacking professionalism from the start. The check-in clerk was wearing a SUNY Cortland T shirt, with a durag; if he wasn’t sitting at the front desk, we could have mistaken from for a patron, let alone hotel staff. He was nice, but not very hospitable. Didn’t tell us much about the hotel, where the elevators were, we practically were on our own at that point. You’d think working at a BW they would be in company-branded apparel, and be more hospitable, but apparently not here. It’s sad really.

The room itself was reasonably clean, we didn’t see anything concerning like prior posts on here about the rooms; everything worked. AC was good but needed a dusting, toilet worked, shower was OK, but the TV we had: the remote had issues, and it was hard to navigate. But for one night; whatever. I did notice that the elevators are slower than molasses in an igloo, that was evident as mentioned.

10/10

Exceptional

16 Feb 2026

Stuart

staff very friendly, clean rooms and free coffee!!!

Leisure Family

6/10

Pleasant

13 Feb 2026

Sandra

Older lady front desk did not even greet us, not even after we did.
Building is old needs many updates, bathroom shower lots of soap scum. Cleaning needs help
They had very limited staff

10/10

Exceptional

03 Feb 2026

Ann

Nice room. Courteous staff.

Leisure Family

10/10

Exceptional

18 Jan 2026

Jonathan

As a quick staycation, this was a great hotel for the value. You could tell that the few staff were working double duty to ensure a great experience and pulled that off. The room was clean and spacious. While generally quiet, the rooms above were rather loud. Breakfast had a good variety with hot options like a waffle maker, eggs, sausage, bagels and toast. Along with yogurt, fruit, muffins, and cereal, plus assorted beverages. I think the only real complaint was that the pool water was quite chilly. We managed to get in, but at least 5 degrees warmer would help immensely.

Leisure Family_with_children

6/10

Pleasant

09 Jan 2026

Karla

It was fine nothing special. Continental breakfast was cold, not a good selection and what had been cooked was not cooked enough.

Partner

10/10

Exceptional

12 Dec 2025

joseph

Great hotel. Very close to SUNY Cortland. Would definitely stay again

Business_and_leisure Self

8/10

Excellent

23 Nov 2025

Kobie

Staff was courteous. Room was clean.

4/10

Poor

21 Nov 2025

Maureen

Parking convenient and secure. Had a king room and the mattress was terrible. Very lumpy. Inadequate sheets and no blanket. Breakfast had limited selection of foods and the fruit was in bad condition. Coffee was good. Staff were pleasant and friendly.

Partner

8/10

Excellent

19 Nov 2025

Hughey

Property needed a refurbishment

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Barbara

Spotless and courteous

Leisure Family

2/10

Poor

20 Oct 2025

john

To pay almost $400 per night - due to price gouging for \"parents' weekend\" of which I was not part - and not be able to shower due to the lack of water (a pathetic trickle only) is criminal. Stay somewhere else.

Leisure Self

6/10

Pleasant

19 Oct 2025

Jennifer

The stairwell to the room was simply gross. Stains, food, and nose waste on the walls and floor. Several dead bees at the side exit, inside. Spills on the wall in my room. Black marks on one bed pillow. Pull out couch sheets were not changed from last guest. Clogged tub, low water pressure. TV would not stream from my phone as indicated. On a positive note, staff were pleasant and the location was close to stores and food chains. No where near the quality expected given what we paid per night. Will not stay again.

Family

6/10

Pleasant

19 Oct 2025

Jessica

Our bathroom tub had a clog in it and waa not taken care of while we were there, the cleaning people never came
The whole weekend we were there.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Danielle

Clean property nice staff will stay again

Leisure Partner

4/10

Poor

17 Oct 2025

anna

We atayed here two years ago and it was a great, clean, well kept hotel. This time was very different. The staff were talking loudly about a problem when i was waiting to check in. The carpets were filthy. The room smelled of cat urine. They put me in the room closest to the lobby and it was loud as the night went on. Breakfast was the same both days with rubbery sausage and brown oranges along witg stale bagels in sandwich bags.
We wont be back. Very disappointed.

Leisure Family

6/10

Pleasant

12 Oct 2025

Vince

Yes

Partner

2/10

Poor

12 Oct 2025

Eemine

I usually don't write bad reviews, but this time, but what we experienced horrible. Room was smelly, the hotel was very dirty. They told us that breakfast starts 8am, but we went 8:30 and there was nothing left. For 1 night for 1 room we paid $377.

8/10

Excellent

10 Oct 2025

Carrie

Clean room

Partner

8/10

Excellent

07 Oct 2025

Lauren

Would definitely stay here again. Great room - my family and I were happy.

Business Family

8/10

Excellent

05 Oct 2025

Elizabeth

I would stay here again.

Friendly and helpful staff, plenty of parking, quiet area. Clean . Could use better pillows!

Friends_and_family Friends

6/10

Pleasant

28 Sep 2025

Leann

The staff was extremely professional and excellent, the exterior building lovely and inviting.
The room is a huge disappointment although the attempt to clean was visible. The room had a smell, bath showers floor discolored and disgusting. Out dated furniture that should have thrown out or reupholstered. The staff was awesome. Very accommodating lovely people
Put would I stay again only if it was absolutely no other hotel to go to. Again it just needs to be updated with a new everything otherwise you are a pleasant establishment

Leisure Family

10/10

Exceptional

24 Sep 2025

Kathy

Clean rooms, helpful staff.

Business

8/10

Excellent

21 Sep 2025

Tony

This was a perfect place to stay close to the baseball fields (like less than 1 min close). Breakfast was your standard continental breakfast. I do have 2 suggestions for breakfast, 1. with games starting at 8am and being so close to the fields, starting at 7am is a bit late. 6 or even 6:30am would be much better. 2. The individual servings of cream cheese need to be refrigerated at all times placing them in with the breads that are not refrigerated isn’t good. This was the case on both Sat and Sun mornings. The rooms were clean, most stuff seems to be updated fairly recently and the bed was comfortable. The only area that didn’t looked to be touched was the stairwells but honestly it’s not a big deal to me. I will say the noise from the road can be a bit loud sometimes but it’s manageable.

Leisure Family

6/10

Pleasant

14 Sep 2025

Jeanette

Room had not been cleaned from previous guests, dirty towels, coffee maker was dirty, no soap.

Leisure Family

10/10

Exceptional

01 Sep 2025

Sharmin

I really enjoyed our stay and the staff was pleasant and informative about the nearby attractions and what to avoid. The stay was pleasant with good breakfast and parking availability. Worth booking for your stay!

Leisure Family

8/10

Excellent

28 Aug 2025

Luiz

Good

Leisure Family

10/10

Exceptional

24 Aug 2025

Nizarali

Clean facility, courteous front desk staff, good breakfast, convenient location.

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Nicholas

Had a wedding to attend and stayed bc it was move-in week for the area colleges. The staff were helpful. The breakfast was limited but sufficient. The bed was clean and comfortable. Unfortunately, the facility was not the cleanest. The pool was dirty, and the room had a musty smell. The lobby was hot and humid. The curtains were broken. The AC in the room worked well, but made loud noises that sounded like it was going to break. It did not and remained a working unit throughout the reservation (3 days/2 nights). Overall, not worth the cost per night. Cortland is a depressed area overall with little to do, but if you are in the area, check out the 1890 house.

Leisure Partner

4/10

Poor

21 Aug 2025

Verified traveler

NO GO

Very poor quality hotel. The drawers were not closing, coming out very difficult to walk. No options for breakfast. Beds are not comfortable. Sticky smell in the rooms. Overall a very poorly maintained hotel

Friends_and_family Family

4/10

Poor

20 Aug 2025

Laura

Very dirty hotel

we were in town for one night to move her son into his college dorm in Ithaca. We had to rebook our stay from a hotel in Ithaca and this was the only room available. We paid almost $300 to stay in this room and it was absolutely filthy. The people at the front desk were very nice. They were the only real employees that we had any interaction with but overall the hotel needs a major update in furniture as well as carpet replacement and paint. It was pretty gross.

Friends_and_family Family

4/10

Poor

19 Aug 2025

stephanie

Room 107 had mold in the AC unit.
The room smelled horrible.
Linens were not fresh.
Carpet dirty.

6/10

Pleasant

16 Aug 2025

Karen

Room was ok, but definitely overpriced. Bed was comfortable; lighting not the best. Very average accommodations.

Leisure Partner

8/10

Excellent

12 Aug 2025

Daniel

seen better days

Overnight stay.

Self

10/10

Exceptional

27 Jul 2025

Andrew

Hotel was clean and staff was very friendly and helpful. Room was great

4/10

Poor

25 Jul 2025

Charlanne

The staff took 25 minutes to check us in, gave us a handicapped room whose drain did not work so taking a shower flooded the bathroom floor and I had to mop it up to even walk in there, and the carpet had dirty looking spots.

Leisure Partner

4/10

Poor

22 Jul 2025

Margaret

The shower leaked and was dirty. The carpets had stains. I wish I would have taken pictures to share. I will not stay or recommend this hotel.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Jamie

Con isn’t for what we were in the area for.

Property definitely needed some updates. There were several Sheetrock patches with no paint in our room, one of the towels had stains on it and a shelf that was in the bathroom was hanging from the wall

Family

6/10

Pleasant

20 Jul 2025

Marcin

We stayed for two nights at Best Western Plus Finger Lakes. The location is convenient - close to shopping, restaurants, and right next to a mini golf course. Parking was easy and plentiful, which we appreciated.

Unfortunately, the overall experience left a lot to be desired. Customer service at the front desk was poor, and they weren’t flexible about a late checkout. Breakfast options were limited, there was no hairdryer in our bathroom, and no room service during our stay. If you need extra towels, you’re required to bring your used ones down to the front desk to exchange them, which felt unnecessarily inconvenient.
We also had the bad luck of being placed next to few rooms booked by families attending a youth baseball tournament. The teenage boys were loud and unsupervised in the hallways both nights, keeping us up until midnight when we had early mornings planned. It made for a frustrating and restless stay.

For the price, you’d expect a bit more in terms of service, amenities, and overall experience. While the location is great, we likely wouldn’t return.

Business_and_leisure Family

2/10

Poor

14 Jul 2025

Joy

After paying a higher amount than the surrounding hotels I was surprised at the state of this hotel. There was not enough hot water for 2 of us to shower and the foot stool in our room was decrepit (see photo). We actually checked out one day early despite having paid $299 for the night.

6/10

Pleasant

14 Jul 2025

Laura

It was ok. If you’re going to a PBR tournament in Cortland, it’s location is perfect.

I don’t have anything bad to say - it was on the shabbier side - but it was a clean comfortable place to sleep. nothing special.

FYI, the “hot breakfast” promised was powdered eggs & make your own waffle. Otherwise it was a fridge with yogurts & some prepackaged muffins.

Leisure Family

10/10

Exceptional

13 Jul 2025

Julie

I have stayed there before and knew I would pick again. Nice and clean, comfortable beds and quiet.

6/10

Pleasant

13 Jul 2025

Beth

The service was great. The room and hallways smelled musty and like dirty feet.

4/10

Poor

28 Jun 2025

Kristyn

Place was perfect location for what I was doing but first room
Given was already occupied when I opened door. Then got new room and linens were terrible, towels old, bed spread stained on both beds, flies in the room (Alive), could see mattress through the sheets.

Leisure Family

10/10

Exceptional

22 Jun 2025

Hollie

Very clean. The bed was great.

Partner

10/10

Exceptional

17 Jun 2025

Jimmy

So nice

Leisure Friends

6/10

Pleasant

12 Jun 2025

Tonni

disappointed

when we checked in there were still dirty linens in our room. The breakfast buffet didn't have coffee. Our room was never cleaned and we had to ask at the desk everyday for clean towels.

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Joseph

Front desk staff was not social at all.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Kathleen

Nice hotel, would stay again

great stay. I just needed one night close to SUNY for the Empire games.
After competition I relaxed in the very cold pool, which was nice.
Pretty lobby, nice staff.
Would recommend.

Self

8/10

Excellent

28 May 2025

Osman

Certainly! Here's a positive review for the Best Western in Cortland:

Excellent Stay at Best Western in Cortland!

I had a wonderful experience at the Best Western in Cortland. The hotel has a very welcoming and attractive appearance from the outside, and the interior is just as impressive. The rooms are modernly furnished, clean, and incredibly comfortable — perfect for relaxing after a day of exploring or attending events at SUNY Cortland. The location is also very convenient, just a short drive to the university and nearby attractions.

The staff was friendly and attentive, making sure all our needs were met. I highly recommend this hotel for anyone visiting Cortland — whether for business, leisure, or a quick getaway. I look forward to staying here again!

Business Family

10/10

Exceptional

25 May 2025

Karthikeyan

The room and the shower area was not clean. The front desk service was good.

8/10

Excellent

17 May 2025

Crystal

Tv didn’t work a/c doesn’t stay cool

8/10

Excellent

16 May 2025

Billy

So far so good!!

Business Family

8/10

Excellent

16 May 2025

Samantha

Convenient to SUNY Cortland. Helpful staff. Good breakfast options. Comfortable beds. My only concern about this property is in the general upkeep and maintenance. I was given a room with a window that didn’t close completely, making the road noise very loud inside the room. The staff member graciously moved me to a different room and said he would make note of the maintenance issue. However, when I spoke with my husband later, he told me that he had also been placed in that room on his last trip and asked to move. That was well over a year ago. It seems like that would be enough time to fix a window. Other than that, the hotel was sufficient for my needs, though if I had a choice of staying there again or down the road, I would probably choose down the road.

Leisure Self

8/10

Excellent

09 May 2025

Katherine

The hotel was good, beds not bad, breakfast not the best. But not easy to get too.

Leisure Family_with_children