Hometowne Studios & Conference Center Cortland

8/10

Excellent

03 Jun 2026

Julie

No pool okay for a quick stay

Partner

2/10

Poor

31 May 2026

Carline

I was not satisfied because I was check out before check out time…..

Family

6/10

Pleasant

30 May 2026

Carl

It was ok. Xxx xxx xxxx x

Partner

6/10

Pleasant

30 May 2026

Shatasia

Had a handicap accessible room. VERY WORN! Clean enough but not up to YOUR BRAND standards Seemed like staff was having a party at the entrance with personal friends. That’s ok I guess but it shouldn’t be whilst one is working. I was ok with it but the look made the entire place seem ghetto and unsafe. I won’t be back.

Self

6/10

Pleasant

30 May 2026

Jasmine

Overall
7/10

Partner

2/10

Poor

26 May 2026

Jesse

Has roaches. Literally a trap house. Stay away from here at all cost. There are homeless guys pooping across the street. Room was gross. Stepped over roaches everytime I went to the bathroom. Staff was very nice and friendly at least. The only good thing about this place.

6/10

Pleasant

26 May 2026

carole

NO P[OOL, NO EXCERCISE ROOM.

Self

6/10

Pleasant

25 May 2026

James

It was okay but the only problem I had was some of the neighbors making unnecessary noises after hours in the night while I was trying to rest. It was unfair for someone to be banging on the door or slamming the door making too much noise. That's really disturbing the Peace from look of it!!!

Self

10/10

Exceptional

23 May 2026

Ferdinand

It was very nice hotel

Family

6/10

Pleasant

18 May 2026

carole

AIR CONDITIONER FLOODS WATER IN ROOM. NO HOT WATER IN BATHROOM. NO UTENSILS OR COFFEE, PLATES OR CUPS. OTHER.

Self

10/10

Exceptional

09 May 2026

Scott

Nice place

Self

6/10

Pleasant

05 May 2026

CAROLINE

Olor a marihuana, permiten que huéspedes fumen y el olor se siente en los cuartos, nos dijeron que en la zona expenden drogas. En la cocina no hay ningún utensilio. Camas si estaban limpias. Útil para pasar la noche en viaje de tránsito pero no es confortable si vas con familia.

Family

2/10

Poor

03 May 2026

Quinnten

Staff is nice, not a family friendly area, some people live at the hotel. I stayed one night, police were called twice

Self

10/10

Exceptional

03 May 2026

Domingo

Good

2/10

Poor

03 May 2026

lisa

The entire room smelled of stale smoke even the curtains, pillows and bed linens. I walked into the room and it made me nauseous. The cabinets and refrigerator were old, no hot water, and roaches. The hallways smelled of urine and the building also dated.

Self

4/10

Poor

01 May 2026

Marcelo

The rooms are damp, and the air conditioning is very loud.

Self

2/10

Poor

27 Apr 2026

Ganeshkumar

Didn’t even check in and worst support

2/10

Poor

26 Apr 2026

Mark

This a pot shop. Prostitution is rampant. Lady boys, etc. felt very unsafe after it got dark so we just left

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Nathan

No complaints. Staff was friendly, room was clean and it's a quick drive to downtown

Self

2/10

Poor

24 Apr 2026

Joshua

Oh, boy...where to start...we booked this place through Expedia, as a last-minute travel stop, on our way through to Miami. I would give negative stars, if it were an option. This place is not a legit hotel, but a filthy apartment complex full of undesirable full-time live-in guests. Everything on the property was filthy, our \"room\" looked like a condemned crack den, and was full of stains, broken appliances, soiled bed linens, flying bugs, roaches, and smelled like death, dampness, and decay. We were greeted in the parking lot by drug dealers, hookers, and a big group of loud, unsupervised children. After all of 2 minutes there, we were back at the desk asking for a refund, which we did not receive. The lady working at the desk wasn't surprised, was at least pleasant, and obviously knew they had major issues at the place. She apologized, but these issues were well beyond her control. The general manager was contacted by Expedia, multiple times, and refused to comment or refund our money. **Be VERY aware that this place is NOT a legit hotel, NOT as pictured or advertised, and the management seems to be taking bookings simply to STEAL your money. Shame, shame, shame!

Partner

2/10

Poor

20 Apr 2026

juan

The property was dirty, trash everywhere. The room was dirty, the walls were dirty and there were a lot of roaches. I paid for 2 nights and I only stayed for 5 minutes. It was late at night when I got there so I couldn't talk to anyone.

Self

2/10

Poor

14 Apr 2026

Felipe

Stay away from this place, The Pictures look good online, But The Place is Trash and Unsafe.

Self

2/10

Poor

14 Apr 2026

Giselle

disappointed

Partner

2/10

Poor

08 Apr 2026

Timothy

Roaches that will come home with you so stop at a Laudromat before you bring your bags into your home
Drug dealers
Crack heads
Prostitutes

Self

2/10

Poor

07 Apr 2026

Pietro

Place reeked of smoking. Dirty and keys seldom work. Shower was always cold

Partner

2/10

Poor

06 Apr 2026

Yue Lin

Shops nearby

Friends

2/10

Poor

05 Apr 2026

ameet

Dirty
Smell like cigarettes smoke in a non smoking room
Just terrible

Partner

4/10

Poor

02 Apr 2026

Frantz Schneider

Roaches in the kitchen and bathroom

4/10

Poor

29 Mar 2026

Rebekha

The kitchen is great but too many bugs around the room in the kitchen and bathroom. Overall too many bugs. Need to clean it. Room is great. It is just the bugs. Cockroaches is too many.

2/10

Poor

27 Mar 2026

Julie

We could not even sta the night— checked in at 3pm, you can not check in early to drop off luggage or change clothes, and immediately checked out and had to go to another hotel. Sheets were stained, bugs on ceiling and yellow stained toilet and the shower was cracked and stained! Totally terrible DO NOT STAY HERE

Friends_and_family Family

2/10

Poor

23 Mar 2026

Mark

Outdated and very dirty, cockroaches disgusting place needs a major overhaul inside and out, I didn’t end up staying my whole time after the second day I went and rented another hotel

Self

2/10

Poor

22 Mar 2026

Lynn

I stayed in lots of hotels. There are good ones and there are not so good ones, but I am really sorry to say, this one is really bad. The room was out dated, dirty kitchen sink, unflushed toilet, food stain on the dresser drawers. I can go on but I won't. The only positive of my stayed was the customer service when I checked in. Friendly and bubbly. My room number was 139. I usually don't like to give bad reviews, but this one I have to and I hope the management take a closer look at there hotel and make the place true to their advertisements. Thank you.

Partner

10/10

Exceptional

21 Mar 2026

Juan

Clean and nice staff. Not luxurious, decent room

Self

2/10

Poor

17 Mar 2026

Anthony

Be ready to deal with roches

2/10

Poor

15 Mar 2026

Heath

Morning staff are always rude.

Never want to pre-check you in.
Then at 3:00pm, both times they say the rooms are not ready.

This time the guy said, “ check in is between 3-11pm, and we can have the rooms ready anytime during that time.

I could not believe it… I immediately filed a complaint with Expedia; and they gave me a room within 30 minutes at that time.

Self

2/10

Poor

15 Mar 2026

chris

I’m surprised Hotels.com doesn’t check out the places they promote on their website. This place is really inhabitable. The lady on check was nice.

Friends_and_family Friends

2/10

Poor

14 Mar 2026

Sharon

This place is DIRTY!!!

There were 5 dead roaches and 2 almost dead ones in the room and bathroom.

The mattresses I think have never been changed and are super lumpy. The sheets were stained. There were holes in the curtains.

The location has food options within walking distance.

If we had to stay more than one night, I would have cancelled. We slept in our clothes.

Friends

2/10

Poor

09 Mar 2026

carrie

My recent stay at this property was deeply disappointing and did not meet basic expectations for comfort or safety. The room was extremely worn, with visible signs of neglect that made the environment feel neither clean nor well‑maintained. As a woman traveling alone for business, I also felt uneasy due to the overall condition of the premises and the lack of a secure atmosphere.
For the price point, the experience simply wasn’t worth it. There are other options in the area that offer significantly better upkeep and a stronger sense of safety. I would not recommend this hotel for solo travelers or anyone seeking a reliable, professional lodging experience.

Business

2/10

Poor

07 Mar 2026

Juan

Poor maintenance, disgusting hallways, filthy property, impressed how Expedia may have listed this property in web page, only clean was bed, very bad experience

Partner

2/10

Poor

07 Mar 2026

Sharon

Worst room I have ever been in. Ceiling patched. All metal rusted. There were cockroaches!! Shower curtain rod half pulled out of wall. Tv didn’t work. And we felt very unsafe. When I addressed issues with attendant, she could care less, just kept telling us where the keys went. Would NEVER stay there again!!

Partner

6/10

Pleasant

06 Mar 2026

Kevin

The woman at the front desk was very helpful and efficient. I saw alot of reciews about roaches, but I only saw one during my 5 days there, however, i was on the second floor and I covered the drsins with tape when not in use. Although there was a kitchen, there no utensils, bowls, cups, and anything to eat the food in the full refrigerstor or cooked on the stove top which was puzzling. The room was clean but the exterior and elevator were something still needing to be desired. Overall, it's a \"sleep cheap\" hotel, and any rates over $99/night would be overpriced.

Self

8/10

Excellent

06 Mar 2026

Regina

Ok place to stay over night.

Friends_and_family Family

2/10

Poor

05 Mar 2026

Stylianos

This property is infested with roaches. The water tanks in the bathrooms are constantly running resulting in the flooding of the room. Noone paid attention.

Self

2/10

Poor

04 Mar 2026

VIMALANATHAN

HOTEL.COM must remove this from your website immediately. Please send one of your employees to evaluate this place and decide.
It’s a nasty place.

Partner

8/10

Excellent

03 Mar 2026

Michael

yes

2/10

Poor

02 Mar 2026

Robert

To start check-in was 3 pm. No person showed up at the office till 3:30pm. I finally get to my room. At first I noticed the burn marks on the kitchen counter. Then noticed the stains on the furniture. I went to use the toilet and the seat was broken and falling off.
The next morning I woke up went to the toilet and several roaches were walking around on the floor. Absolutely disgusting. I was just there for one night traveling through on business and dealt with it. However if my wife was with me we would of had to leave a immediately!!

Self

4/10

Poor

02 Mar 2026

Maria

The lady in the front desk was wonderful and friendly. But the bed had stains in it and we were told that the standard room didnt come with a hair dryer and we would have to upgrade... Never heard that before for a $80 a night stay.

Partner

2/10

Poor

01 Mar 2026

Jose

Not recommended place, avoid at all cost. Noisy outside, the room cannot get ventilated because the window did not open, stove top did not work, people staying on the property will not respect and make your stay horrible .
This will be my very last option if I have to stay somewhere .

Partner

2/10

Poor

27 Feb 2026

Thomas

No hot water in the shower. Dirty unkept rooms. Shady area

Self

2/10

Poor

26 Feb 2026

James

Place was so bad we couldn’t even stay there one night.

Partner

2/10

Poor

23 Feb 2026

shahrokh

The stay was absolutely horrible. There were cockroaches crawling on the bed, in the bathroom, and inside the trash bins — the room was completely infested. I couldn’t sleep at all because I felt insects crawling over my head and body. This was unacceptable and extremely disturbing. I complained at front desk and the receptionist said that is going to bring to the attention of their management.. which I doubt it.

Self

6/10

Pleasant

23 Feb 2026

Catia

Needs pest control and swipe cards don't work most of the times. In the other hand, the staff there are nice, hard workers and always doing their best.

Friends

2/10

Poor

23 Feb 2026

Jacob

Upon arrival the place was filthy, trash everywhere, looks like the place has never been cleaned. The person checking us in was extremely rude and unhelpful and didn’t tell us how to find our room. After searching for 10 mins we finally found it. Open the door it stunk inside, smoke detector ripped from the ceiling, stains on the bedding and then we saw it. Live bugs! We immediately grabbed our stuff and left. Absolutely horrible. We slept in our car at a truck stop instead.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Manuel

Neglected room, rude staff and cockroach infestation

Family_with_children

4/10

Poor

21 Feb 2026

Mesha

The water pressure was low. The shower dripped all night. The toilet barely flushed. It smelled like smoke.

2/10

Poor

17 Feb 2026

Usha

I found cockroaches in on the bed and urine in the toilet. We requested the receptionist to refund but he declined.

2/10

Poor

16 Feb 2026

Ruth Nohemy Canjura de

I didn't even stay at that place. I'm expecting my reimbursement the sooner the better. Place was full of cockroaches.

Business_and_leisure Self

2/10

Poor

16 Feb 2026

Geraldo

Hotel muito ruim. Quarto sujo e cheio de insetos. Limpeza quarto feita a cada 7 dias. Cheiro cigarro. Aconselho Hotel.com retirar da lista. Pior hotel que já me hospedei

Friends_and_family Family

2/10

Poor

15 Feb 2026

Josefina

This hotel is absolutely disgusting. From roaches crawling on the walls, dirty walls, baseboards, dirty microwave and cigarette burns all on the sink in a “non-smoking “ room. The smell of urine in the stair corridors. The beds will hurt your back. They do not provide room service to attend the bed or replace towels, and if you are as unfortunate as my husband and I you might get a room with no hot water. Then you will get the female front desk clerk tell you “you have to wait for the water to get hot again because there is only one water tank and others at bathing”. This property is not represented properly in Hotels.com or the RedRoof site either.

Partner

4/10

Poor

15 Feb 2026

michael

Mild on the roof and bathtub of bathroom, door lock on room wouldn’t work, the pictures on the website didn’t represent what we got

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Nathan

Old hotel. Lots of roaches. Turn on the light and they scatter under the baseboards. If my wife was with me i would have left to find another cleaner place to stay. Staff was very friendly and helpful i appreciated them.

Leisure

2/10

Poor

08 Feb 2026

CLEICE

Infestation of roaches

Leisure Self

2/10

Poor

06 Feb 2026

Tommy

The room was not very clean there was writing on the table look like a little kid wrote on the table with a marker they were roaches everywhere, the staff gave me the impression that this was normal

Self

2/10

Poor

02 Feb 2026

Kadeisha

Not friendly at all. I had a delayed flight and I communicated that well in advanced but they made me feel as if I inconvenienced them
when I was just doing whatever they instructed me to do prior. Also this place is extremely outdated!! Need an exterminator IMMEDIATELY. Open the door and turned and lights and the roaches scattered across the floor everywhere. Truly disgusting. Everywhere you turned ROACHES. no escaping. The beds and comforters are not it at ALL not comforting when you have creatures crawling everywhere.

Leisure Partner

4/10

Poor

02 Feb 2026

tim

Room
No amenities
Rusty fixtures
Poor water pressure
Drafty doors
Not a typical Red Roof I’m accustomed to staying st

Business

2/10

Poor

01 Feb 2026

james

crime in the back of the hotel, signs of forced entry (crowbar) on the door of the assigned room. Drugs on premises. I was there 25 minutes and didn't stay any longer. I'm requesting my deposit and second night full refund

Business Friends

4/10

Poor

31 Jan 2026

James

More cleaniness was needed and the room had roaches.

Business Self

4/10

Poor

28 Jan 2026

David

On the plus side the sheets and towels were clean. Also, after walking into the room we spent a long time looking for bed bugs with zero found. Given the state of the room and the property this lack came as quite a surprise.

Negatives: it's dirty. Needs new paint. It smells. But we were in day two of trying to find our way home to the west coast after a big storm messed everything up, there were literally no other rooms anywhere (we had just Uber'd from another hotel where we had confirmed reservations but they resold our room for double what we paid and told us to pound sand (seriously, that was right out of a a Seinfeld episode, or something), we were exhausted and needed somewhere, anywhere to sleep. We were desperate so we stayed). Oh, and it was loud. Other residents were up and wandering about smoking and talking all night long.

We called an Uber as soon as the sun came up and spent the day at the airport.

So, one star for a shocking (really, stunning) lack of bedbugs. One star for clean sheets and towels.

Leisure Family

2/10

Poor

28 Jan 2026

CURTIS

Room and outside element was terrible. Homeless people were all around asking for money omg I couldn’t stay there one night I immediately left the premises!

Business_and_leisure Self

6/10

Pleasant

24 Jan 2026

Amos

Get rid of the roaches everywhere and get hotter water

Business Self

2/10

Poor

17 Jan 2026

Marilyn

This is a minus star. Extra terrible. Room is not even close to being as expected. Reeked of bleach, so severe that my throat is irritated and headache. TV only had a couple channels. Feeling unsafe and what appears to be a bullet hole in the wall. Bathroom door and handle busted as well as the security latch. Disruptive and disrespectful occupants, front desk did nothing said to talk to police who arrived on scene and were present in the AM. Lots of nighttime activity, perhaps illegal or not.I am requesting a chargeback/dispute. Expedia needs to be more responsible for the hotels they promote.

Partner

8/10

Excellent

14 Jan 2026

William

Although a very dated hotel, the staff was courteous and helpful. It is clear the new management is working hard to clean things up.

Business

2/10

Poor

12 Jan 2026

evan

Room was disgusting, had dead roaches, and live ones running around. Staff was friendly, looked like a hotel on the show \"cops\".

Friends_and_family Family

2/10

Poor

09 Jan 2026

Adrian

Our room was cancelled by the manager and we were not notified. When we arrived, that is when we found out. We had a reservation, but I guess that doesn’t mean anything at this hotel.

Leisure Family

8/10

Excellent

06 Jan 2026

Dwight

Check in process was easy. Too many persons in hallways and other outside areas smoking

Business_and_leisure Self

10/10

Exceptional

03 Jan 2026

Greg

Room was ready at 11 am, very clean, everything was great

Leisure Self

2/10

Poor

29 Dec 2025

Amirul

room not clean, cockroach and lizard found

Business_and_leisure

2/10

Poor

28 Dec 2025

Jonathan

The room was full of roaches. The kitchen was extremely outdated will pealing walls. The bathroom sink was clogged after washing my hands.

The place is ghetto. People hanging out at all times of the night. Lots of drug and prostitution going on there.

Self

2/10

Poor

28 Dec 2025

DIANAH

If there was a way to leave no stars I would the environment was pure ghetto and the room was infested with roaches. I’m talking about from adult roach to babies on the floors on the walls. I literally ran out of there with my baby in the middle of the night. The walls are paper thin and I could hear people arguing. 10/10 would never recommend!!!!

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Megan

We checked out and asked for the money back. They refused. The staff was rude. We asked to check out because the room smelled horrible. There were dead cockroaches all over the room! Horrible place!!

Friends_and_family Family

2/10

Poor

26 Dec 2025

Verified traveler

The staff was good. The room looks outdated. I seen a dead roach in the room. Looks like people living there. I had better stays by the beach.

Leisure Family

6/10

Pleasant

23 Dec 2025

Timothy

yes, all is good. Service, room and staff.

Business Family

2/10

Poor

19 Dec 2025

Vishal

Room smelt of cigarette smoke, there were roaches, my key stopped working 3 times during my stay, no kitchen ware in the kitchen. The entire compound smelt of weed. It was not a pleasant experience however the front desk employees were very pleasant and friendly.

Business_and_leisure Self

2/10

Poor

17 Dec 2025

Jariska

I will not be staying at this property again. The first room I was assigned had a heavy smoke scent, and the toilet was recently used. I asked for another room, the next wasn't that much better but the front door lady said that was my only other option. The grass was unkept and high. There were stains on the floor boards, no hot water. My mother and I took some time to clean the room after learning we wouldn't be getting a refund. Also the room key rarely worked. Lastly the pictures they use to advertise are very old.

It wasn't all negative, there is a pollo tropical across the street and the location is near to shops, etc.

Business Family

8/10

Excellent

14 Dec 2025

Mickendy

..

Business_and_leisure Partner

2/10

Poor

10 Dec 2025

Bonnie

Never got to the room. Requested an accessible room because my husband doesn’t walk or do stairs. They reserved a regular room on the 2nd floor and the elevator was broken. So we had no way to access it. They stated no other rooms were available. So we had to call other hotels looking for a room. Our flight was delayed so we did arrive late. But we had called the hotel and they stated that would not be a problem. Expedia said they couldn’t do anything to help us. Very disappointed in Expedia for no help. We had booked a stay for 2 nights. Will probably not book through them again. It was not our fault the airline had delayed our flight. We then found another room and had to pay a second Lyft to take us there. Expedia was of no help!

2/10

Poor

07 Dec 2025

Emeritza

The whole hotel is a mess never ever again

Leisure Family

2/10

Poor

02 Dec 2025

Humberto

Cucarachas en la habitación,mal olor,las áreas sucias y gente fumando en escaleras y áreas alrededor del hotel no lo recomiendo

Leisure Friends

2/10

Poor

28 Nov 2025

Chanel

Upon arrival, there were several cops in the parking lot . I wouldn’t have even stayed here, but my father booked a reservation for me without my permission or knowledge. There were several dirty needles around the property and a promethazine bottle. I informed the young lady that I might need to stay one more day just because at the moment I am currently houseless and she informed me rudely about the checkout policy. Alsi I mentioned to her that I wasn’t feeling well and moving kind of slowly. She proceeded to bang on the door and demand that I leave or else she would call the police. I was literally packing up to leave And she was trying to rush me, as if I was gonna make me move quickly. She then threatened to call the police on me and put me on do not reserve list. That was completely unnecessary because after the experience I had I would never book a reservation with this hotel or any affiliate of it ever again. I will say that there were two other associates and male any young lady is working Thanksgiving evening that we’re quite nice so they were the only bright spot of the entire duration of my stay. If anybody wants to discuss this further with me, I will be recording all communication to my legal team.

Leisure Self

10/10

Exceptional

28 Nov 2025

Storm

The staff is courteous!

Business_and_leisure Friends

2/10

Poor

26 Nov 2025

Lashanda

I will never stay at this location again. The pics were nice but it wasn’t what I expected. The room was too small, it smelled like straight cigarettes the bed blanket had cigerette holes in them the inside lock looked broken from the loose screws , people were hanging outside on the balcony smoking marijuana, sound like the people in the next room were arguing

2/10

Poor

23 Nov 2025

voshon

Dirty and smells like smoke

2/10

Poor

09 Nov 2025

Wendy

Was given a room on the third floor and the elevator did not work had to load all my suitcases to the third floor when I got to the room there was roaches all over the room the sheets were dirty the bed had something that look like bugs so hard to share a bed

Leisure Family

2/10

Poor

09 Nov 2025

Jose

Bad hotel

Friends_and_family Family

2/10

Poor

08 Nov 2025

Patrick

They told me I didn't have a reservation and hung up on me

10/10

Exceptional

01 Nov 2025

Jean

Yes, very nice.

Business Self

2/10

Poor

30 Oct 2025

Alvin

Room was horrible. There were drug addicts loitering. Room had roaches. I canceled the reservation immediately and got a refund.

Business

2/10

Poor

26 Oct 2025

Credesha

Place is deplorable!

Leisure Self

2/10

Poor

12 Oct 2025

Alice

And people hanging out by the room and making noise. Lawd the roaches was on another level there. Elevator work the first day I got there but haven't worked since. They have a lot of people just hanging around the place which is a safely concern for me because you don't know who is who I'm going out and coming in at night you got staring you down. Just be careful for nothing staying there. Would I recommend this place to anyone NO

2/10

Poor

10 Sep 2025

Richard

Roaches. And a lot of them

Business Self