Red Roof Inn Cortland

4/10

Poor

01 Mar 2026

Elizabeth

The room looked ok first glance but once you really paid attention to detail it definitely needed work. The grout in the bathroom had mold as well as the ceiling was peeling off there was poop or a blood smear on the wall right above the trash can in the bathroom as well as the main light in the bathroom didn’t work. The curtain had 3 different tracks put up and was on two separate tracks so you couldn’t open the curtain very far as well as it was falling off the tracks. There was dents in the walls as well. I had also put in a special request for a crib and when I got there the crib wasn’t in the room and when I asked the front desk about it they said they didn’t have any but I showed them on their site that they did and the girl that was behind the desk had to go get a pack and play. The carpets on the stairs were extremely grungy looking and you could tell there was no effort in cleaning them. The window in the room also had no screen whatsoever. The outside definitely needed work as well there was chucks of concrete missing from the outside walls. It definitely could use some work cleaning wise and fixing things wise but the beds were comfortable.

Friends_and_family Family

8/10

Excellent

24 Jan 2026

Beth

Everything was great, staff was helpful and friendly, you just need to be one with the scent of natures miracle lol

4/10

Poor

21 Jan 2026

Carl

It was old and dated.

Leisure Family

8/10

Excellent

30 Dec 2025

Paul

Lotylw pricey for type of motel

8/10

Excellent

08 Dec 2025

Marian

Staff very nice. Floor gets slippery when wet.

Business_and_leisure Family

10/10

Exceptional

02 Dec 2025

Nichole

Good

Business_and_leisure Partner

10/10

Exceptional

19 Nov 2025

Brody

Staff was nice and welcoming, rooms were very clean, shower could use a little extra work but for the price everything was great.

Leisure Friends

10/10

Exceptional

15 Nov 2025

Debbie

Friendly staff and great room

8/10

Excellent

13 Nov 2025

Christie

For what is available this was a fine choice.

8/10

Excellent

11 Nov 2025

Danielle

Good value. Right off highway and near grocery/inexpensive food options. Rooms redone. No elevator; if you are on second floor you carry your luggage upstairs.

Self

4/10

Poor

31 Oct 2025

Monica

Room was not ready; housekeeping had not gone through the room we were assigned. Had to go back to reception to get a new room.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Jeffrey

No-smoking policy is obviously ignored

Despite the no-smoking policy, much of the hotel and room stank of cigarette and pot smoke. Lobby and hallways were worse than the room, but the room itself also smelled pretty strongly. Otherwise fine.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

peter

Allowed me an easy early check in and
D polite front desk

Business_and_leisure Family_with_children

8/10

Excellent

22 Oct 2025

Monica

Good

2/10

Poor

18 Oct 2025

Kimberly

The room was very dingy but also dirty (found bed bugs on the mattress) however their staff was super friendly and accommodating after the discovery, which we greatly appreciated and our concerns were addressed immediately.

Leisure Family

10/10

Exceptional

17 Oct 2025

David

Fine

Friends_and_family Family

4/10

Poor

13 Oct 2025

LUIGI

The property is need of a few updates. Peeling paint in the bathroom. No sink drain protection so don’t keep any small jewelry like rings near the sink they will go down the drain. The carpets were old and need upgrading also.

Leisure Family

6/10

Pleasant

06 Oct 2025

Ryan

na

4/10

Poor

28 Sep 2025

Alejandro

They forgot to clean our room in our second day of stay.

Business Partner

4/10

Poor

27 Sep 2025

Mike

You are greeted with a musty smell of cigarettes and cheap cleaner that is everywhere. Rooms have stained carpet,

10/10

Exceptional

07 Sep 2025

peter

They allow my pet and allow EASY check in!!!

Leisure Pet

8/10

Excellent

02 Sep 2025

gary

The staff and the room were fine for what we needed. We only stayed one night. The room was clean. It was old, but it was clean. The bed was fine just the area around. It seemed a little rundown.

Leisure Family

8/10

Excellent

31 Aug 2025

Lisa

Lean, Quiet, and Comfortable

Very modest, no frills hotel but clean, quiet, and comfortable. Very nice and helpful from desk staff. Close to restaurant, college, and main highway

Friends_and_family Family

6/10

Pleasant

27 Aug 2025

Kathleen

It literally looks like a crack den. With the gnarly drapes that are falling off the hooks, and the messy red paint job, and the nauseating amount of glade deoderizing spray in the hallways, they have some nerve charging the amount that they do. And the mattress....the cement mattrress. Terrible. The front staff was lovely, though.

Business Family

4/10

Poor

24 Aug 2025

Verified traveler

Yuck

Bikers, dumpster divers and reminiscent of a shelter. Stay at your own risk.

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Rodney

Had the basics

The sheets were clean and the toilet was clean That's all we really needed. I would not have liked to spend much time in the room, however.

Partner

4/10

Poor

15 Aug 2025

Melissa

You get what you get for the price. The staff was a plus, they were friendly but the bed were super uncomfortable, as well as the pillows. The fan in the bathroom was so loud it would wake anyone sleeping should someone use the bathroom late in the night. People were hanging outside, by our window, waking us up. The room had a slight smoke odor, not sure if it is seeping in from outside or from a previous guest.

Leisure Family

2/10

Poor

15 Aug 2025

Brigitte

We didn't stay there. There was nobody there . The place is run down broken windows. I wouldn't leave my worse enemy there.
I will get me refund back
. This place is a scam pictures online are false advertising. All the windows were closed by blinds paper cardboard.
Someone needs to close that place and take it off the Internet

8/10

Excellent

07 Aug 2025

mary

The room was clean. Dog friendly.

Leisure Pet

6/10

Pleasant

05 Aug 2025

Michelle

This property is exactly what you would expect. A simple, clean, safe place to stay while driving through. Nothing special or extraordinary but definitely gets the job done and I would stay here again for the same purpose at this low price point. The water pressure in the shower was surprisingly good.

Friends

2/10

Poor

03 Aug 2025

Liliana

Probably best to stay elsewhere

There was nobody to check us in - no instructions given, as to how to get the room cleaned or how to ask for more towels - basically self serve. - children playing baseball I. He parking lot -the only plus side was that it was decently clean plus it had dungeon lighting

Friends_and_family Family

4/10

Poor

31 Jul 2025

Lawrence

Smoke detector was hanging by wires on side of wall. I told staff but they didn’t offer a different room. Electronic door lock quit staff said it was the battery. Had to wake my wife up to let me back in the room. This place sucked. Nothing offed for breakfast except coffee.

Leisure Partner

8/10

Excellent

20 Jul 2025

paul

Stairs

Needed a one night stay and it worked out perfect. It would’ve been ok for a second night too but didn’t need it. Starbucks within walking distance. The hotel has no elevator! So be prepared to carry everything up the stairs

Partner

6/10

Pleasant

18 Jul 2025

Tim

Its ok for passing through and saving a few buck compared to others in the area. Its nothing to write home about.

Business Family

4/10

Poor

14 Jul 2025

Megan

First night was ridiculous, people shouting and banging on my door at 3 in the morning. Cops were called and needless to say, I didn't get any sleep. Room was outdated and things were falling apart. Under the bed was the most disgusting thing ever. There was food and a beer can, I don't think they've cleaned under there in a long time. Beds were comfy and the room was cheap. Get what you pay for, I geuss.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Giuseppe

Very out dated and run down

Leisure Family_with_children

4/10

Poor

11 Jul 2025

Joseph

The front desk clerk was very nice. The hallway and room looked and smelled clean but the floor was dirty (got on my feet and transferred to the bedsheets). The bathroom was in need of repairs and probably shouldn't have been rented until they were made. There was clearly a previous issue involving a water leak. The flooring was \"spongey\" and loose. The tiles were barely hanging around the tub faucet and the grout around them was missing in many places. No one wants to shower and look through a dark hole in the wall....

10/10

Exceptional

11 Jul 2025

Floribeth

Awesome

10/10

Exceptional

08 Jul 2025

Miguel

Very clean,excellent customer service, front desk girl is amazing.

2/10

Poor

03 Jul 2025

Anne

Not a place I would stay at again

I had no business being at this hotel. It was not for a woman who was by herself. I was very uncomfortable. I will be going to the area for the next four years, but not back to Red Roof.

Friends_and_family Family

2/10

Poor

02 Jul 2025

Angela

The room smelled like pee, the bathroom was filthy, the beds were old and uncomfortable. The pictures on the site showed a decent room and what I had was awful! I will never book there again!

Business Family

4/10

Poor

23 Jun 2025

John

Curtain was hanging off the wall, bright lights from outside shining in on first night. I climbed on chair to patch up the curtains, most of the plastic rings were broken, many pins missing, got it up there to block light just barely. The faucet handle fell off in the bathroom, got that back on just barely. The rear entry door only worked sometimes with your key, other times you had to walk around the whole building to get inside.

Partner

2/10

Poor

21 Jun 2025

Kyle

Very unkept - blinds falling off the railings. Stains all over.

Leisure Family

6/10

Pleasant

20 Jun 2025

Ronald

Located close to I81 for tired travelers

2/10

Poor

15 Jun 2025

Stephanie

The hotel is disgusting and smells like smoke out room was not cleaned and others personal items were still in the room..
they were very gracious and let us stay at the hotel next door.. thankful for that but I tried to book that hotel in the first place and they said they were booked.. grateful for the move it was a godsend!!

Friends_and_family Family

4/10

Poor

15 Jun 2025

Allan

Room lock didnt work. Couldnt lock room when not there. Bathrooms dated. Night clerk moved us to sister hotel next door when lock couldnt get fixed.

Leisure Family

6/10

Pleasant

15 Jun 2025

Michele

Everytime I walked into the room I got hit with a smell, I couldnt place it. It was like vanilla and flowers. I got an instant headache. The air in the room as a whole was very stale.

I went out and bought lysol and febreeze to help with the smell

Leisure Self

8/10

Excellent

14 Jun 2025

Ryan

It was ok.

6/10

Pleasant

08 Jun 2025

Hardeepak

Given a room with tv not working. Had to change rooms. A bit of a inconvenience

Business Friends

8/10

Excellent

31 May 2025

Dirk

Check in was quick and easy

Leisure Family

6/10

Pleasant

30 May 2025

kirby

Used expedia for booking.
THE GOOD: Checking in was FAST AND EAZY, it took 3 mins. Very nice and accommodating employees.
THE BAD: $385 per night!! for a motel. Hotels/Motels take advantage of families moving in and out weeks when their kids in college. So dont book around aug and may. This was the cheapest within 20mile radius. Also NO HOT WATER!! apparently when guests uses it all at the same time hot water runs out.

Business Family

2/10

Poor

28 May 2025

preeti

very dirty room

Business Partner

2/10

Poor

26 May 2025

GLEIDY

It was awful! No hot water for two days. The last night because we complaint so much then they decided to switch us to hotel upfront. No assistance offered to move the items; phone not in working condition and we have to go back and forth through stairs since no one came to the room. I had a small child and it was horrible especially with all the rain.

2/10

Poor

19 May 2025

Sonia

Needs renovation

Too expensive and old for what they offer. The back door, close to our room didn't work. Floor with a big whole near the bed, flooring sticky, disgusting, shower needs renovation.
I won't come back.

Partner

10/10

Exceptional

18 May 2025

Cliff

Staff efficiency

Leisure Self

6/10

Pleasant

16 May 2025

Laura

Only one night so we endured but this facility is in desperate need of upgrade. Railing on stairs wobbly, bathroom dirty, curtains couldn’t close all the way, no toilet seat cover (what’s up with that, so unsanitary), hallway smelled bad, partial rug under beds was damp and sticky, couldn’t get extra pillows, and then there was a major fight in the hallway outside our room around 1am…good times, not!

Leisure Partner

10/10

Exceptional

10 May 2025

Lisa

Very clean, nice room. Great for the price. Very safe environment, cameras everywhere.

Leisure Family

10/10

Exceptional

02 May 2025

Susan

The BEST part was the terrific water pressure in the shower. That was so invigorating in the morning! I would put a single serve coffee maker in the lobby instead of the open pot that has probably been sitting for hours.

Leisure Partner

10/10

Exceptional

24 Apr 2025

Alex

the best customer service thanks

Business

6/10

Pleasant

09 Apr 2025

Meaghan

Good Enough

Nestled between 2 other hotels, so safe neighborhood. Room was clean and quiet, but curtain didn't open, so no natural light. Long-term residents hanging around lobby made it a little uncomfortable.

10/10

Exceptional

04 Apr 2025

Phyllis

I was not aware that this property was providing housing for people in need. I had no problems with the residents and my stay was safe and my room and bed were clean. However, I did consider finding alternative lodgings when I quickly realized the change.

Leisure Pet

10/10

Exceptional

26 Mar 2025

Joseph

Peace and quiet

6/10

Pleasant

23 Feb 2025

Alexandria

Good price. Staff was helpful when we had a problem with a broken device.

Leisure Family

4/10

Poor

23 Feb 2025

john

Local public assistance is using this red roof in Cortland for housing the homeless and there was people arguing in the hallway all night long. Trash on floor and under bed from last tenants. It was creepy. Staff was friendly and helpful though.

Business_and_leisure Self

10/10

Exceptional

22 Feb 2025

Parry

Nice room

Leisure Self

6/10

Pleasant

20 Feb 2025

Wendy

The room wasn't too bad, but the tile was broken in the tub and an area around the toilet looked to be rotting out. In the morning there was no hot water for a shower. I was not happy!

Leisure Family_with_children

4/10

Poor

10 Feb 2025

Christina

Hotel smelled bad. Lots of shady people hanging around

Leisure Partner

10/10

Exceptional

10 Feb 2025

peter

Perfect

Business_and_leisure Family_with_children

2/10

Poor

01 Feb 2025

Dylan

A trip with our HS sports team. Smoke was in the hallways. Rooms weren't clean. No warm water to shower in. Overall the worst stay of the year for the group.

10/10

Exceptional

24 Dec 2024

Carol L

Nice hotel, great staff, very friendly and helpful, convenient location, reasonably priced

Friends_and_family Family

6/10

Pleasant

05 Dec 2024

Audra

We only stayed for 1 night. It was clean and staff was nice. They could have fixed the curtain the right way in our room. They did a really bad quick not even fix job on it. We were unable to open it and when we tried it broke more.

Leisure Pet

10/10

Exceptional

10 Nov 2024

Dante

idk they were nice n it was chill

2/10

Poor

09 Nov 2024

Philip

I had no working television or phone, but they did move my room second night and give discount.

Leisure Family_with_children

2/10

Poor

31 Oct 2024

Karol

There was no heat in my room and I came to find out the day after that I was given a room that was \"out of order\".

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2024

Phyllis

Pet friendly, people friendly.

6/10

Pleasant

28 Oct 2024

William

Liked - Accomplished my need of staying over night.

Disliked -Most I ever paid $330.00 for a single night in the most beat up looking hotel I ever stayed at.

Leisure Family

2/10

Poor

13 Oct 2024

Elia

Everything needs to be updated old smelly hard beds and pillows like rocks

Leisure Partner

6/10

Pleasant

09 Oct 2024

jade

The remote for the tv was now programed so i could use the t remote to turn on or off the tv or lower the volume on the tv by remote

Business

10/10

Exceptional

08 Oct 2024

Celia

This was a very clean place in good condition. Staff was great! It's a short walk over to Denny's.

Leisure Partner

6/10

Pleasant

06 Oct 2024

Antoinette

We had multiple issues with the tv and the remotes. The drapes were being held together with a safety pin and we couldn’t open them. The cream in the lobby for the coffee was not on ice and when I poured it in my coffee, it was gross. The pillows are small and lumpy. But, the beds were comfortable.

Friends_and_family Family

8/10

Excellent

06 Oct 2024

Theresa

Friendly people and clean environment!

Leisure Friends

10/10

Exceptional

04 Oct 2024

sunil

Very nice location and facility

6/10

Pleasant

01 Oct 2024

Andrea

Previous experiences with Red Roof have never disappointed. This one was different. The hallways smelled terrible, sheets were dirty and the room /bathroom were pretty dingy. When I turned the heat on it smelled like urine. A little disappointed with this stay for sure.

Business

4/10

Poor

29 Sep 2024

Suzanne

Room was broke down. WiFi did not work. Staff was not able to assist.

10/10

Exceptional

25 Sep 2024

nancy

They welcome large friendly dog and very helpful!

Leisure Pet

8/10

Excellent

24 Sep 2024

Judith

They had a doggie bad with a treat for our pup.

Leisure

6/10

Pleasant

23 Sep 2024

james

Bathroom really needs an upgrade. Shower took forever to drain and could not control water pressure

Leisure Pet

10/10

Exceptional

14 Sep 2024

jade

The room was really clean and comfortable

Business

10/10

Exceptional

07 Sep 2024

Yaritza

Great place

10/10

Exceptional

02 Sep 2024

John

Great customer service and
awesome plan

6/10

Pleasant

01 Sep 2024

S

Only positive, friendly staff. 0 amenities, dirty bathroom (Tub to be precise), foul odor in common area hallway. Not worth the price being charged. Was worth 'Half' the price they charged, even less perhaps.

Leisure Family

8/10

Excellent

31 Aug 2024

Elizabeth

When we arrived we were being given a room on the 2nd floor. The property doesn't have an elevator and we had my 81 yr old mother with us. Allison, without hesitation or extra charges, adjusted the accomodations and got us a safe 1st floor room with the access we needed. I cant thank her enough

Leisure Family

10/10

Exceptional

26 Aug 2024

Philip

All Good

Friends_and_family Family

8/10

Excellent

01 Aug 2024

Todd

We stay at this Red Roof regularly for comfort, location and value. The staff are always helpful and pleasant.

Friends_and_family Family

2/10

Poor

24 Jul 2024

Connie

After receiving out key for the room and having to walk quite a distance and up stairs with our lounge, opened the door to the room and it was trashed. Either someone was still staying in the room, or it had just not been cleaned. They did put us up in the Hometowne by Red roof across the street.

Leisure

8/10

Excellent

24 Jul 2024

Maria

Friendly staff and room service

Friendly staff and room service! Room service daily which is lovely!

Location extremely convenient to SUNY Cortland and around eateries and a grocery store. Perfect for sports event lodging and quick overnights!

Business

10/10

Exceptional

20 Jul 2024

Roger

It was clean, comfort and quiet. Great value for the price.

Leisure Friends

8/10

Excellent

18 Jul 2024

Fei

if your room near the high way side, is so noisy.

Leisure Family_with_children

6/10

Pleasant

10 Jul 2024

Larry

Just not clean enough, you could tell it's s second tier hotel

Leisure Family

8/10

Excellent

09 Jul 2024

John

The hotel is decent enough. The staff was very generous to us. The minifridge was bigger than most minifridges I see in hotels which was nice. The faucet in the bathroom was loose.

Leisure Partner