Name: Hotel Zadar
Address: Ulica kralja Tvrtka 12a., Zadar, 23000, HR

2/10

Poor

08 Sep 2024

Angel-Alexander

Zero safety

I checked in to my room, there was another couple already in my bed.

Self

8/10

Excellent

06 Sep 2024

emmet

Fast check in. Good location for bus station and beach area nearby. Good breakfast, helpful staff at reception.

Leisure Self

8/10

Excellent

15 Jul 2024

Joseph

Clean property. Near the bus station. Clean pool. I’d think more of a three star

2/10

Poor

25 Aug 2021

Rossetti Massimo Vittorio

Terrible customer ethics service.

My partner and I are in our late 50’s, we were left totally distress by the awful inconvenience of the cancellation of the 2 nights we had originally booked, atZaDar Hotel. This has really ruined our holiday. We called the hotel and we’re told that the reason of the room cancellation was due to an electrical issue in our room. It is hard to believe that, it was a lame excuse as they probably overbooked the rooms. It was very unnerving as we were not offered alternative accommodation for our already paid rooms. Instead we were left to our own devices, with no rooms available on hotels.com website or other hotel booking sites. We were seriously worried that there were not able to find accommodation for the night. A rather stressful psychological experience to contemplate.
After 2 hours talking to an Hotels.com customer agents and then referred to your back office, as there were no rooms available in the entire city of Zadar on your website or any other hotel booking sites for the night.
We’d to sleep in a hostel for one night and then found a room in a very expensive hotel the Bastion. I’m still waiting Hotels.com to refund the Hotel ZaDar cancellation and refund if the 2 nights at the hotel and hotel Bastion. Hotels.com offers a terrible customer service when when one if their listed hotel cancel the room at the very last minute. I want a full refund of the hotels costs.

Partner

4/10

Poor

22 Aug 2021

Verified traveler

very tired and dated. breakfast and pool okay. Owner rude.

Leisure Friends

2/10

Poor

08 Aug 2021

Verified traveler

For anyone wanting to book this hotel I would highly urge you not to and look for somewhere else. I arrived at this hotel with my daughter little after 10pm local time exhausted to be told that my reservation was cancelled due to a pathetic and frankly false statement that the room has 'technical issues'. According to the member of staff there the email was sent on the day of arrival at 1pm which according to her the email was read at 11.30am. To make matters worse when I questioned her what action did the hotel take she said nothing shrugged her shoulders and stated 'it's your problem not ours'. I asked her to call the manager which she declined. She had only at my request contacted few apartments but with no success unsurprisingly. She had also threated to call the police when I said I am not moving from the hotel as I don't know Zadar at all being that this was our first time in the city. I want to be clear I am well aware what hotels should do and what action should be taken when something like this occurs. This hotel not only broke both European and Croatian law but took absolutely no action to help and support their customer. My daughter and I were so stressed and scared at the prospect of sleeping on the street of city unknown to us. Luckily thanxs to my family member we managed to find something which was 40min out of city and we had to pay for taxi ride which hotel should have paid at least as a gesture of goodwill.
Save yourself the trouble don't book this hotel.

Leisure Family

6/10

Pleasant

25 Jul 2021

Rodrigo

Normal.

Partner

2/10

Poor

25 May 2019

RB

The first impression as soon as you walk into the lobby is the heavy smell of cigarette smoke that is present throughout the whole establishment. Also bathrooms in the guest rooms are so small and smelly and most normal size people cannot enter into the shower area which is so small that even if one is able to enter it, cannot bend or move inside. Towels are not soft but old and feel like a leather rubbing one's skin. Breakfast is ok and waitresses are nice and friendly, but ownership of the hotel needs to make many changes to improve guests experience in the establishment!

Leisure Family

8/10

Excellent

21 Sep 2018

Jon

Very Friendly staff - nice room and lovely pool

Partner

8/10

Excellent

26 Aug 2017

Simon

Never met reception workers who couldn't be bothered like these two. Wouldn't stay again purely on the attitude of the staff.

Partner

4/10

Poor

26 Aug 2017

Marc

Not a 4-star hotel

Large room. Rather comfortable. However, the remaining of the services were not good. Weak and unstable wifi; unfriendly staff, especially the manager/owner; quite disappointing breakfast: very limited choice of food, to the exception of the egg à la coq, nothing is good, coffee and juices are awful, cereals are no good, cheese and cool meat are no good, etc. No clean glasses at the bar. Etc.

Family

8/10

Excellent

26 Jul 2016

Derek

Zadar hotel close to beach and town

Our room was much bigger than expected. Had a bedroom, bathroom, and a living room with pullout couch, dining table and small kitchenette with stove and a huge outdoor patio with a table and sun umbrella and view of the pool. Bathroom and room was very clean, beach was a 10 min walk and sea organ was a 30 minute walk, Krka NP was a 45 min drive. Very accomodating hotel with plenty of free parking.

4/10

Poor

21 Sep 2025

Nils

Hotell Zadar 16 -20 September 2025

Rummet ett källarrum med trasiga gardiner. Duschslangen läckte.Dörrvredet till toaletten sönder.Hyfsat rent men missad städning en dag.Frukost ok för oss andra kan tycka annat. Poolen inte ren.Hela hotellet behöver en uppfräschning.Detta rum var inte lämpligt för rörelsehindrade.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Christian

Wouldn't stay here again

Acceptable check-in, fast and reliable with a good explanation on how to operate the AC and all that.
Rooms are very very old looking and AC is noisy.
Breakfast had a broken coffee machine and very poor selection.
I was here on a business trip and needed a taxi. Asked the reception to call for one and they instead offered that I could pay them 20€ for the taxi upfront. Which is totally unacceptable for both insurance and security reasons. On top of that the taxitrip was 4,5€ on UBER.. so 20€ upfront is an attempt at scamming their customers.

Business

4/10

Poor

11 Sep 2024

Jørgen

Nedslidt hotel, mangelfuld rengøring (de sprang over en af dagene), kedelig morgenmad, ligegyldigt personale. Lever absolut ikke op til de påståede 4 stjerner.
Fin beliggenhed og acceptabel pris, men det opvejer ikke de nævnte mangler

Friends_and_family Family

4/10

Poor

09 Sep 2024

Gitte Monk

The room said it was without balcony, which i did not think too much of. This however meant that the room was in a basement and if people walked past they could look in. The cleaning team, left the windows on tilt after cleaning. Which was a bit unpleasant after being gone the entire day. The 24 hour hotelservice meant the staff was sleeping in the reception, if you were there between 23 at night and 7 in the morning. The panel for the aircondition was hidden behind furniture, which was not advised by staff. Breakfast was not impressive. The scrambled eggs looked weirdly grey. Only book this hotel, if your only need is a bed to sleep in. But it is close to the airport, bus station and a nice beach.

Self

2/10

Poor

21 Aug 2024

Jean-Luc

À éviter

Tout a déjà été dit dans les autres commentaires, hôtel à éviter qui ne vaut pas un 4 étoiles (ni un trois) .

4/10

Poor

09 Aug 2024

Rikke

Vi kommer ikke tilbage.

Vi havde booket 3 overnatninger, og var gået efter de 4 stjerne, pool og gym. Ingen af delene levede op til vores forventning, som ellers ikke var høj. Poolen var lille og liggestolene var fra er andet århundrede. Deres gym var “out of order” og aircon på værelserne virkede ikke. Personalet snakkede dårligt engelsk, og det var tæt på umuligt at kommunikere med dem.
Morgenmaden vil jeg ikke engang nævne.

Partner

2/10

Poor

03 Aug 2024

Vedrana

Was das Frühstück betrifft, sehr schlecht.
Es hat viel gefehlt und meistens war alles leer.

Das Personal ist sehr freundlich,

aber das Hotel ist keine 4 Sterne wert.

Friends_and_family Family

6/10

Pleasant

28 Aug 2023

Silvia

Not really a 4 stars hotel service and cleanings (dirty water boiler, shower box’s door not closing properly , no cutleries/dishes/cups in the kitchenette, nothing inside mini fridge ) but perfect position for both the bus terminal and Kolovare beach. Supermarkets nearby. Spacious room.

Leisure Self

6/10

Pleasant

22 Aug 2023

SILVANA

Podría ser mejor.

La habitación no tenía persiana ni black out. No teníamos vasos ni tazas. Andaban mal los enchufes. Pocos enchufes.

Friends_and_family Family

6/10

Pleasant

24 Jun 2023

Mattias

We stayed at this hotel one night before departure from Zadar. Hotel ZADAR is an OK hotel close to city center and other attractions. This hotel is nice and our room was OK but a bit torn. The bathroom was really nice though. We enjoyed the breakfast buffet that was fresh and varied. The AC of this hotel does not have much power so our room was hot after a hot day with lots of sun, a major drawback. Nice and polite staff. The pool area was nice and clean.

10/10

Exceptional

18 Jun 2023

Emmanuel

Endroit agréable et calme à 10 minutes du bord de mer.

Business

4/10

Poor

18 Oct 2022

Peter

Bei der Ankunft wurde uns ein Zimmer zugewiesen, welches in keiner Art und Weise dem angebotenen entsprach (Untergeschoss, Licht nur über Lichtschacht und natürlich kein Balkon. Nach Intervention erhielten wir ein Zimmer wie angeboten. Vom Waschbecken rann das Wasser auf den Boden. Es dauerte 4 Tage bis eine einigermassen zufriedenstellende Repartur erfolgte. Das Personal war relativ unfreundlich und wenig interessiert.

Leisure Partner

4/10

Poor

28 Jul 2022

Verified traveler

Tråkigt

Flera saker var trasiga och när vi skulle äta frukost så var det inte mycket kvar. Det gick ej att se botten i poolen.

Friends_and_family Friends

4/10

Poor

22 Jun 2022

Alexandre

Travel in time

The hotel was quite outdated. Breakfast was not appetizing or inviting.
Swimming pool was clean
Room was old and the toilet brush not very clean.

Friends_and_family Friends

8/10

Excellent

02 Sep 2021

Mikael

Ett stopp på vägen till Split.

Business

2/10

Poor

07 Aug 2021

Isabelle

Värsta jag varit med om.

De avbokade vår resa 2 timmar innan incheckning och vi stog helt utan boende en hel dag. Vi fick ingen telefonsamtal utan vi fick ett mail om att det var fullt och att de inte hade något rum till oss.

Hotels.com kunde inte heller hitta något nytt boende åt oss först för det var fullt nästintill överallt. Till slut fick vi ett rum efter 12 timmar i telefonen med hotels.com och under resterande av vistelsen så fick vi byta rum varje dag. Värsta vi varit med om.

Partner

6/10

Pleasant

19 Jul 2021

Eva

Ok enkelt overnatning

Ok til en enkelt overnatning. Trist værelse under jordniveau, enkel morgenmad.

Friends_and_family Family

4/10

Poor

17 Aug 2019

Raphaël

Un hôtel indigne du prix demandé

Hotel très défraîchi avec des prestations indignes du prix demandé par Hotel.com. Toutes les prestations annoncées ne sont pas respectés. Le petit déjeuner gratuit est prévu pour la moitié des chambres. Lamentable.

Partner

2/10

Poor

17 Aug 2019

Verified traveler

Foto e descrizioni della struttura publicate on Line poco corrispondenti alla realtà

Leisure Friends

8/10

Excellent

12 Nov 2018

Verified traveler

Maybe it was because i was visiting off season (November), but overall i was underwhelmed. Limited breakfast, a small shower and overall state of hotel dissapointed me. The available parking and people were nice. My overall stay was good and i'm sure in the summer it is very different, but if i compare it with other 4 star locations in Croatia it left me wanting.

8/10

Excellent

30 Aug 2018

Caroline

Bra hotell, inge vidare Wi-fi dock! Smidigt att ta en Uber till gamla stan!

Friends

10/10

Exceptional

27 Aug 2018

Puri

Hotel muy bonito , con AC , con piscina

Muy bien comunicado. al lado de la estación de buses y puedes ir al centro andando (10 minutos)

10/10

Exceptional

16 Aug 2018

Mirsada

Would stay here again

The staff was friendly, helpful and professional. Walk distance to most everything. Would stay there again.

Partner

2/10

Poor

08 Sep 2017

Andreas

Anstatt des vorausbezahlten 4 Betten Raumes mit Balkon bekamen wir nur ein Zweibettzimmer mit Zustellbett. Natürlich ohne Balkon. Ein Zimmertausch war nicht möglich, da das Personal ohne den Geschäftsführer, der nicht erreichbar war, nicht eigenständig das Zimmer tauschen durfte. Später hat sich noch herausgestellt, dass der Duschkopf der Dusche vollständig zerbrochen war. Duschen war nur sehr eingeschränkt möglich. Der angepriesene Pool hatte anstatt eines erwarteten kristallklaren Wassers, eine Art milchiger, trüber Brühe. Er wurde auch von anderen Gästen nicht benutzt. Das Frühstück war auf einfachstem Niveau der Produkte. Die Sitzgelegenheiten im Restaurant allesamt dreckig, wie auch der allgemeine Zustand im Hotel, nicht den Erwartungen an ein angebliches 4 Sterne Haus entsprach. Als wir endlich den Geschäftsführer am anderen Morgen ansprechen konnten, lehnte dieser alle Kritikpunkte unsererseits ab. Er hätte uns, wenn er das gewußt hätte, auch Nachts die Dusche repariert. Das geht halt nicht, wenn er gar nicht erreichbar ist. Der Gipfel der Arroganz war dann die Frage, was wir denn überhaupt mit einem Balkon und vier Betten machen wollten, wir seien ja nur zu Dritt? Unsere Empfehlung: gehen Sie da nicht hin. Sie werden nur abgezockt. Ich habe ca. 50 bis 70 Hotelübernachtungen im Jahr und kenne den Unterschied zu wirklich guter Gastlichkeit.
For Englisch speaking people: Our recommendation - don´t go there, unless you like to spend a lot of money for bad service

Family

6/10

Pleasant

02 Aug 2017

Alexander

Niemals 4 Sterne

Das Hotel hat niemals 4 Sterne wenn dann 2. Türen an den Möbeln halten nicht mehr richtig, die Duschkabine ist rostig und fällt auch auseinander. Viel Staub, die Fernbedienung des TV war sehr eklig anzuschauen. Das Frühstück für 4 Sterne ein Witz. Das Personal ist glaube ich froh wenn niemand kommt oder endlich wieder geht. Der Preis ist absolut nicht gerechtfertigt. Nie mehr!

Family

10/10

Exceptional

24 Jul 2017

Verified traveler

Par från Sverige

Fint hotel i närheten av Zadar, nära centrum och till bad

Partner

6/10

Pleasant

22 Dec 2016

ching chi

只有部分地毯,不適合冬天入住,地板都是太冷了,有自有停車場停車很方便,附近有大賣場可以買東西,但是距離景點開車大約10～20分左右,

8/10

Excellent

26 Oct 2016

Xing

Reception was very helpful in answer questions.

Partner

6/10

Pleasant

05 Oct 2016

Jörgen

Godkänd frukost men tråkigt närområde

Mycket tråkigt närområde. Felaktig gatuadress.

Partner

6/10

Pleasant

15 Aug 2016

NEUSA

Razoável. Atende o necessário e fica muito perto

A cama para o terceiro hóspede é ótima. Café da manhã bom. Embora os quartos estejam prontos não admitem check-in antecipado o q é lamentável.

Family

6/10

Pleasant

08 Aug 2016

Verified traveler

Hotell Zadar.

Bra, stor lgh, renlig, stor balkong, ohjälpsam trött personal, 30 min till stan, 10 min till vattnet. Ok frukost och pool.

Partner

6/10

Pleasant

30 Jul 2016

Verified traveler

piscina piccola, lingua italiana sconosciuta...........

6/10

Pleasant

19 Jul 2016

Javierps

Hotel para hacer noche

Era de los hoteles de 4 estrellas que pude reservar en Zadar pero estaba alejado del centro, me pareció caro aunque la habitación era como un apartamento. La gente muy amable y aparcamiento gratuito para el coche.
El desayuno flojo.