Name: Comfort Suites Norwich
Address: 275 Otrobando Avenue, Norwich, Ct, 06360, US

2/10

Poor

25 Jul 2026

Bobbie

Furniture was dirty.
Curtains were dirty.
Inside the mini-fridge in my room was dirty.
The smell of pot came into my room 2 different nights.

8/10

Excellent

24 Jul 2026

James

It was a last minute decision to stay here as my previous hotel was probably the worst thing I could have ever booked. The staff were friendly, the room was spacious, the only complaint was how stiff the beds were

6/10

Pleasant

24 Jul 2026

Maija

the room was clean and comfortable but bathroom wasn't clean.

Friends_and_family Friends

8/10

Excellent

23 Jul 2026

Dana

It was dine very average.

6/10

Pleasant

22 Jul 2026

sandra

Location and good price.Very clean and comfortable beds.Curtains were scary!!

2/10

Poor

20 Jul 2026

Hayley

Pretty outdated and not kept very well. Lots of patching throughout the walls and ceilings. Wide gaps in the room door and you can’t close the blackout curtains, only the sheer set. Shower floor was stained orange. Toilet overflowed from one piece of tissue multiple times spilling water through the entire bathroom floor and out into the room. Called the front desk and was told they didn’t have anyone for maintenance at the moment, that they would send someone up when someone came in. I had to go downstairs to ask to borrow a plunger and do it myself. No one ever came to clean the floor after having to use all the towels to soak it up. Breakfast is included but you must eat it in the lobby, if you bring it to your room you will be charged. Did not utilize the pool as it looked green. Did not utilize fitness center but it did have only 3 pieces of equipment as shown in the photos.

Partner

8/10

Excellent

20 Jul 2026

Denise

Hotel was close to Mohegan Sun (about 10min drive) very easy to get to with close by fast food if needed. Clean and roomy

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Michelle

Very clean and breakfast was ok

Partner

8/10

Excellent

19 Jul 2026

June

Friendly staff, room very humid and musty smelling.

Partner

4/10

Poor

19 Jul 2026

Nancy

Our room was not clean - hair in the sink and toothpaste stuck on the vanity, floor did not look vacuumed. The toilet made terrible noise continuing for at least a few minutes every time it was flushed. The drapes could not be closed which allowed the parking lot lights to shine directly into our room all night. And several guests were fighting in the hallway outside our room at 10:00 pm. We did not have an enjoyable stay.

4/10

Poor

19 Jul 2026

Michael

My room smelled and the floor was dirty

Self

4/10

Poor

13 Jul 2026

Michelle

1 out of 8 pillows acceptable, no functioning bar or restaurant. Room was clean. Location remote with limited parking.

Self

2/10

Poor

13 Jul 2026

Elizabeth

The hotel now houses homeless or displaced families
They were outside smoking pot and drinking until early in the morning
The pool was where they all hung out during the day
The cleaning crews monopolized the only 2 elevators for an extended amount of time each morning
And they wouldn’t give us more towels
Overall a horrible experience

4/10

Poor

12 Jul 2026

Sharon

First the hotel desk staff were very friendly and welcoming. The hotel itself needs lots of TLC. walking to our room it looked like half the doors were broken into. Our room on the 3rd floor was absolutely disgusting. I NEVER write reviews but I rely on them all the time. The floors were dirty, every baseboard was caked with dirt and dust. The room smelled funny. Windows and curtains were horrible. We did not eat breakfast so can’t comment on it. Spent $560 for 2 nights (Expedia price) for a room we did not feel safe in. Door latches not secure. Not too many hotels in the area but unfortunately cant recommend this one.

Family

2/10

Poor

09 Jul 2026

jennifer

Ants all over our room. Toilet wouldn’t flush, called front desk they told us to come down and get a plunger. None of us had even used the bathroom that way. Breakfast was horrible. Beds were uncomfortable

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Tony

It was okay beds were a little cheap, one one elevator working for all the people that stayed in the hotel

Partner

10/10

Exceptional

08 Jul 2026

Anthony

Nice rooms , easy access

6/10

Pleasant

05 Jul 2026

Jasmin

My stay at Comfort Suites was overall okay, but there’s definitely room for improvement. The staff was polite and check-in was smooth, which I appreciated.

However, the cleanliness of the room could have been better. While it wasn’t terrible, there were a few areas that needed more attention, and it didn’t feel as fresh as I expected. With a deeper, more consistent cleaning, the experience would be much more enjoyable.

The space itself was decent and had good potential, but improving cleanliness would really make a big difference. I’d consider staying again, but I hope to see better upkeep next time. Staff were great!

Family_with_children

10/10

Exceptional

05 Jul 2026

Winter

The room was clean and the property was nice and affordable.i really can't complain they did right by me and mines thank u

Partner

6/10

Pleasant

29 Jun 2026

Vickie

Curtains we shredded and there were no blinds or blackout curtains to pull to cover the windows. The flooring was new, however, you could feel the holes in the floor as you walked.

Property was clean but needs repair. One elevator broken.

Positive is it is close to casino and other attractions.

Partner

8/10

Excellent

27 Jun 2026

Edwin

Very good stayed and well maintained

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Curtis

Breakfast was barely good, sausage ok, eggs = weird. Too many tractor-trailer trucks parked near room window sorta left hand side back of property, too much noise, I barely got 3 hrs sleep, room clean though. I doubt I will pick this again.

Self

2/10

Poor

21 Jun 2026

Monica

For 2 days had brown water. Couldn't shower. Sometimes no water. Talked to front desk 4 times about it. Lack of communication to management and then they are supposed to give us a little refund, they ended up charging us another almost $300 on our card. Now we have to deal with that. The rooms floors were completely dirty and nasty. Dropped the hand towel while drying hands and picked it up and it was straight up black from being on the floor. All I can do is hope they actually refund some of the money like they said they would.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Danièle

On the second night of our stay, when the hot water was turned on, the water was a light brown color. The morning we were leaving, the hot water was fine. The sink had a horrible smell throughout our stay. The breakfast was the best part of our stay (food was hot, lots on variety, etc).

Family

8/10

Excellent

20 Jun 2026

Sarah

Nice place overall. Breakfast was 50/50...however breakfast employee was wonderful and kept everything well-stocked...just basic selection. Stay was nice other than a late-night door banger on the adjoining room door right beside my bed! Would stay there again in a pinch! Not much to eat in the immediate area though so plan ahead.

Partner

10/10

Exceptional

19 Jun 2026

Miguel

Excelente

Partner

2/10

Poor

17 Jun 2026

Wendy

Pool is in basement ! Hallway to pool very poor condition, Pool & furniture is very old , poor condition.
Room Floor had horrible ramp to it , tripping hazard, Furniture old very worn
entire hotel needs updating.

Family_with_children

10/10

Exceptional

16 Jun 2026

Chermele

Check in was a breeze and our room was super clean. The hotel is more on the older side so they have febreeze spray in the hallways that is super strong. The free breakfast was a 10/10

Friends_and_family Family

8/10

Excellent

12 Jun 2026

arcary

It was quiet and clean

Family

2/10

Poor

11 Jun 2026

Joanne M

The room felt not clean. The flooring had gaps & drop points (like stepping on a very soft spot). When walking into the bathroom the poor fitting transition plate made a terrible noise. Bathroom door didn’t latch closed. I will not stay here again. Elevator was filthy. Advertised a sports bar that was not open. Breakfast adequate.

Partner

10/10

Exceptional

11 Jun 2026

Genica

Amazing

Friends

8/10

Excellent

10 Jun 2026

lisabeth

Friendly staff, good breakfast, decent location.
Floors in bedroom & bathroom needed to be cleaner…I’m not sure if they were washed before our visit. That bothered me.

Partner

6/10

Pleasant

05 Jun 2026

Karen and Jim

This hotel is very outdated. In much needed renovations.
As the saying goes “you get what you pay for”
Will never go back there.

Family

6/10

Pleasant

05 Jun 2026

Brian

Xxxxxxxxxxxxddddxxxxxxdddxd

Partner

8/10

Excellent

01 Jun 2026

Caitlin

Overall our stay was ok...staff were friendly and it was an easy drive to Mohegan Sun but the hotel is long overdue for improvements. Our was fairly clean but there were quite a few things needing

6/10

Pleasant

01 Jun 2026

Kemeisha

Room was clean and okay the bathroom could use some bigger toiletries. The staffs that I encountered with was very friendly and welcoming. Breakfast was okay I love the freshly squeezed juice. The pool in the basement wasn't a hit for me. Overall for a 2 night stay it was okay.

Family_with_children

6/10

Pleasant

31 May 2026

Stephanie

Good location, and we were glad to have breakfast available in the morning! Beds were comfortable but sounds from the other rooms were loud.
Bathrooms not very updated pipes underneath were a bit rusty.

Family

10/10

Exceptional

31 May 2026

Mary

Love staying here for volleyball tournaments. Great grab and go breakfast options. Super clean and friendly.

2/10

Poor

30 May 2026

Lakisha

Omg the room was perfect but the bed was terrible
I didn’t sleep, I had terrible back pains
Yal need new mattress ASAP

Partner

8/10

Excellent

29 May 2026

Shirley

The room was clean and bed comfortable. The hotel itself is older and not close to amenities, but it met our needs for a business trip to the area

Friends_and_family Family

8/10

Excellent

28 May 2026

María del Carmen

all was good

8/10

Excellent

27 May 2026

June

Room was clean door to room has a gap and does not seal close on many rooms. The shower had low pressure and tub was uneven on the bottom. Overall safe place for your vehicle and comfortable bed to sleep in.

Friends

8/10

Excellent

26 May 2026

Wendy

Very spacious room. Friendly staff

Partner

8/10

Excellent

22 May 2026

Len

Room was clean. Breakfast was as expected.

Self

6/10

Pleasant

21 May 2026

Wendy

The property itself was OK, a little under maintained, but not bad. The lobby was very clean, there was a sports bar in the lobby, but to our knowledge it did not open. Our room was satisfactory. There were stains on the closet door, the paint looked like it had been done by a kindergartener, and even though the ceilings were made from cement, the walls and doors were very thin. The bed was pretty comfy, though, and the air-conditioning worked well.

Partner

8/10

Excellent

19 May 2026

Stephanie

Clean room and spacious! Complimentary breakfast was fine - mostly breads, muffins, cereals, but they audit had sausage and waffles as well. Only downside was I booked 2 Queen beds and we actually had 2 fulls and the nothing we were getting ready to leave, our neighbor could be heard through the connecting door starting at 6am.... So that was obnoxious. Otherwise the stay itself was fine and close to the highway so we could easily drive to where we wanted to go throughout our stay.

Family

10/10

Exceptional

17 May 2026

John

Nice place to stay

Family

8/10

Excellent

17 May 2026

Susan

Very convenient access from 395. Large room with both small refrigerator and microwave. Only stayed one brief overnight.

Self

10/10

Exceptional

12 May 2026

Michael

A bit rough, but best price in town.

6/10

Pleasant

12 May 2026

Allison

Rooms were dated but clean. Mini fridge was VERY loud. We only needed a place to rest our heads which it was perfect for, but probably wouldn’t want to have an extended stay here.

10/10

Exceptional

11 May 2026

Carolyn

Nice rooms, clean - Breakfast was nothing fancy, but very worth the money of the hotel... hot eggs with sausage, toast, bagels, muffins and other goodies. We were happy with it!

Partner

8/10

Excellent

09 May 2026

Margaret

Breakfast was good variety, i will say the hotel should invest in a more industrial toaster made for constant use rather than standard kitchen toasters.
Room was large and my only complaint is that there are gaps around the door which lets light in from the hall and we could hear conversations from thr room next door through the connecting doors.

Friends_and_family Friends

6/10

Pleasant

08 May 2026

Anne

There was an overwhelming scent on arrival— like a combination of bad cologne and cleaning product. Our room was the same and windows could not be opened. The place is worn out and though generally clean, things like cracks in sink, sloppy caulking, and stained toilet made it feel dirty.

Partner

6/10

Pleasant

04 May 2026

Ashley

Booked a suite room with a tub. The room was very spacious (enjoyed having two separate spaces) and the jetted tub was clean and worked properly. However the room did have some things falling apart and the grime on the walls and doors in the main bedroom was off putting. Breakfast had to be eaten in the designated area and was not allowed back to the rooms which I thought was weird. The breakfast space was small and overly crowded.

Friends_and_family Friends

4/10

Poor

03 May 2026

Rebecca

Run down, old, loud, brown water, not enough towels or bedding. Would not recommend.

Family_with_children

8/10

Excellent

01 May 2026

Sharon

The room was clean and spacious. A nice selection for complementary breakfast.

6/10

Pleasant

27 Apr 2026

kevin

Easy onsite parking, room smelled of marijuana and a little dated.

10/10

Exceptional

26 Apr 2026

William

Excellent all around

Self

6/10

Pleasant

26 Apr 2026

Denise

Everything was very clean but we were missing a closet door, our door didn’t lock and everything needed updating

Partner

8/10

Excellent

25 Apr 2026

Betty

Yes the meal was good.
We went to the casino, but we had to drive because they don’t have a shuttle. So when we came back parking was not good.

8/10

Excellent

25 Apr 2026

Yahaira

Its a OK hotel for price very near to food and casino so if you’re looking for a cheap place to stay, this is a good place to stay.

10/10

Exceptional

22 Apr 2026

Tricia

Breakfast was fresh and delicious. Staff were friendly and responsive. Parking was very easy. We had a great time!

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Valerie

Clean, convenient and free breakfast was a bonus

Business

10/10

Exceptional

19 Apr 2026

Eric C

Parking was safe room was clean

Partner

2/10

Poor

19 Apr 2026

Carleigh

Our room stunk of smoke and had ants crawling on the ground. Ant traps under the couch and some type of bug crawling on the bed. Got our money back and went home

Friends

10/10

Exceptional

19 Apr 2026

Donald

Enjoyable stay. Close to activities

Friends_and_family Family

4/10

Poor

14 Apr 2026

Stephanie

The photos make the hotel appear far nicer than it actually is. It seems to be in the middle of upgrades and renovations, which may explain some of the issues. The elevator’s handrail was damaged and lying on the floor. In my room, the bathroom door was discolored with white spots, the tub was dirty, and the sink drained poorly. The closet was also unclean, and several TV channels did not work. That said, the bed was comfortable, and I had no trouble falling asleep. Breakfast, however, did not live up to the descriptions. If you just want to rest your head, then it's a place for you but if you need the ambiance and appeal, keep scolling.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Cassondra

The room was clean and spacious. We went down to get breakfast at 9:30 but there was nothing out. Unsure what time they have breakfast until during the week.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Ronald

The breakfast was ok but nothing to get excited about.
Parking was fine, no issues to worry about theft or unsafe area.

Friends

8/10

Excellent

13 Apr 2026

Scott

The hotel was nice. No hot tub.

8/10

Excellent

11 Apr 2026

Vanessa

The breakfast was decent. I would have liked more options for the muffins.

Friends

10/10

Exceptional

10 Apr 2026

John

Good time

4/10

Poor

10 Apr 2026

Diane

I wouldn’t stay here again. The hotel is old and dingy. My room’s main door had visible gaps — I could see the elevators across the hall from inside the room. The bathtub was filthy, so I didn’t let myself or my son shower. There was also someone else’s hair still on the bathroom floor.

Staff were polite at check-in, but at checkout they sat behind a wall and weren’t very present. I didn’t see bugs, but I felt on edge the whole time because the place was so gross overall. Won’t be back.

Family_with_children

10/10

Exceptional

06 Apr 2026

Xavier

Nice and clean!

Self

10/10

Exceptional

05 Apr 2026

Michael

Good

10/10

Exceptional

03 Apr 2026

Bruce

Room was very clean and the staff were very informative and polite

Friends_and_family Friends

6/10

Pleasant

02 Apr 2026

Rosa

Place is close to the casinos. We stayed after a concert. Room was clean which is very important to me. Perfect for an overnight stay.

Family_with_children

10/10

Exceptional

30 Mar 2026

Cesar

Everything was great. Preface was good enough preface for everyone in hotel. Parking was great easy to get to staff was very happy and pleasure to help you. Room was clean, great that it didn't have carpet and it had vinyl flooring which was perfect. Rooms, smell nice and fresh. Well be back there, again.

Thank you CS

Family_with_children

6/10

Pleasant

29 Mar 2026

john

breakfast was good parking was okay'

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Annelie

Ok

8/10

Excellent

28 Mar 2026

Karen

Parking was convenient and safe.

Partner

2/10

Poor

28 Mar 2026

Rob

The room was dirty with missing tiles in the bathroom. There was bubbling paint peaking on the walls. When I booked through Hotels.com I was charged $300 for the night. Last night I checked Comfort Suites website and the same room was going for $154. Not sure why the discrepancy. I will never use Hotels.com again and I’m not likely to stay at this comfort suites again.

Friends_and_family Family

2/10

Poor

28 Mar 2026

Juan

Building is not sound proof. Could hear neighbors from other rooms and their conversations. Bathroom sink wasn’t draining properly. Toilet would take a long time filling back up after flushing and would make weird noises. Was hearing traffic from highway and trucks engine brakes all night. Couldn’t rest at all. Never again.

Partner

8/10

Excellent

25 Mar 2026

Lesa

Room clean upon checkin, but if you want clean towels, trash emptied or more Kleenex, you have to ask at the desk! Wonder what the $ is going to for the room!? Also door to room is old, huge light gaps come thru when closed.

Self

6/10

Pleasant

23 Mar 2026

Lynnette

Hotel was fairly clean. The o my thing that we did not enjoy was the pool. It looked nicer in the pictures and there was way too many children there

Friends

6/10

Pleasant

22 Mar 2026

Nichol

Listed as having a bar. The bar shows open online. Sign out front shows a bar. Front desk person said bar closed indefinitely. Have not been able to staff since covid. We booked there to utilize the bar after long day.

Friends

6/10

Pleasant

22 Mar 2026

Darrick

Wouldn't be my first choice for future stays

Family

8/10

Excellent

22 Mar 2026

Eleanor

Generally good property. Breakfast coffee was not very good-tasting. Showers need grab bars.

Partner

8/10

Excellent

21 Mar 2026

Robert

Good

Family

4/10

Poor

15 Mar 2026

James

THIS HOTEL IS FALLING APART MOLD IN THE BATHROOM DOORS FALLING OFF HINGES I HAD TO LIFT THE DOOR TO CLOSE IT LOUD BANGING OF PIPES ALL NIGHT ELEVATORS ARE FILTHY ETC YOU GET THE IDEA

Family

8/10

Excellent

15 Mar 2026

Jennifer

The hotel room was dated but the check-in staff was friendly and helpful and the bed was comfortable. It was close to Mohegan Sun, just an 8 minute drive away.

Partner

10/10

Exceptional

15 Mar 2026

Florencio

Good value.

Partner

8/10

Excellent

13 Mar 2026

Kayla

A little outdated but overall a decent stay.

Family_with_children

10/10

Exceptional

12 Mar 2026

Ralph

Inn is excellent for short stay. Everything clean. Staff welcoming.

Family

6/10

Pleasant

11 Mar 2026

Stephen

You get what you pay for. It was an average stay.

Self

6/10

Pleasant

11 Mar 2026

CYNTHIA

Gym?

Self

6/10

Pleasant

10 Mar 2026

natalie

I got a king jacuzzi suite.
Jacuzzi tub was dirty- it had been sprayed with cleaner but not cleaned. It was full of hair
(I cleaned it myself) and there was crushed chips on the couch. The whole place also smells like Axe body spray. They were NOT offering shuttles to the casinos but had been advertising they had shuttles. If you’re looking for a one night stop over it’s good enough.

Friends_and_family Friends

6/10

Pleasant

10 Mar 2026

Barbara

Heavy perfume/ ?Fabuloso smell in rooms and halls. Bathtub with residue from sticky antislip strips. Noisy heater. Beds were comfortable, staff less than helpful when it was obvious that somewhere along the line our reservation was canceled due to \"card declined\" though payment had been made. Had to rebook (thankfully a room available). Expedia ultimately refunded my money.

Partner

8/10

Excellent

07 Mar 2026

Anthony

It was ok. A little run down, but they are working on it

2/10

Poor

07 Mar 2026

Derek

Crappiest hotel I’ve been to in years. Gross.

Family_with_children