Name: Hotel Callista
Address: North Main Street, Norwich, 06360, US

6/10

Pleasant

03 Aug 2026

Brenda

The architecture of this hotel is lovely, and we appreciated the history. There was ample parking, and the interior of the lobby was striking with lovely chandeliers.

However, the elevator smelled musty, and the building was clearly not constructed as a hotel because there's not any sound-proofing, and the people walking in nearby rooms were loud. There was a dirty washcloth left in the room, which was harmless but spoke to less than desirable housekeeping. The tub also needs attention, as the drain is very slow, making mold grow on the shower curtain.

Also, I would have told the front desk staff that the electricity was not connected to the two bedside lamps, making it difficult to read. However, no one was at the desk when we checked out, just a note to email if needed. The room where we stayed was 204.

8/10

Excellent

24 Jul 2026

Ursula

Hotel staff was super friendly room was clean. The walls are pretty thin. You could hear noise in the other room, but other than that everything is fine.

10/10

Exceptional

23 Jul 2026

Barbara

Clean room, plenty of free parking, friendly front desk, easy check in and out.

10/10

Exceptional

18 Jul 2026

marc

Clean room definitely recommend

Partner

8/10

Excellent

13 Jul 2026

Jean

Overall the stay was good. Some minor issues that didn’t bother me much but other people might care. The room was very clean which is what I care the most about. Parking was very easy. The hotel has some charm and the rooms are very basic.

The bed was pretty firm which was not a problem for us but if you don’t like firm beds this is not the place for you. The AC units numbers are very bright and will light up the room at night, we ended up placing a towel over it. Initially, we thought the shower did not have hot water but then found out we had to move the lever all the way to the “cold” side to get the hot water.

We were in town for a concert at the Casino and the hotel was a good lower cost option. Just be aware there are some quirks and it’s a pretty old building.

8/10

Excellent

05 Jul 2026

Stephanie

Did the job, price was good, room was clean. Bed was hard. Not in a great neighborhood.

Partner

4/10

Poor

25 Jun 2026

Timothy

Very outdated, pictures on Expedia did not match reality

Family_with_children

10/10

Exceptional

14 Jun 2026

Suzanne

A beautifully converted mansion! The room was delightful and the front desk man was quite kind!

Partner

10/10

Exceptional

10 Jun 2026

Michael

Very nice

10/10

Exceptional

09 Jun 2026

Carla

Small but cute.

8/10

Excellent

07 Jun 2026

Denise

The only thing that I didn’t like was that at night in the room that we stayed we heard a lot of weird noise. At 5 am one of the lights turn on by itself. Other than that it was pretty good!

Friends

6/10

Pleasant

31 May 2026

Vincent

Room was very small and the staff was unaccommodating.

Partner

10/10

Exceptional

29 May 2026

Laura

We had trouble with the key but the front desk person was very helpful

Partner

6/10

Pleasant

17 May 2026

Jeramia

Basic room. Very small. Not cleaned 100% found a used coffee filter in coffee pot. Staff member was helpful. But not worth the money we paid for the night.

Partner

2/10

Poor

11 May 2026

Jeffrey

very poorly managed facility. they have a banquet hall and had a prom booked the night we stayed. they didn't tell us until we checked in and they said it wouldnt be too loud. it was extremely loud and we were on second floor directly above the hall. we were travelling with a 1 year old and baby couldn't sleep because all of the noise. we demanded a refund and left the hotel to find somewhere else. very inconsiderate and un professional. they could've told us prior to check in so we couldve planned properly. will not return. aside from the noise - the room was very plain, staff was very uninformed and several of the lights in the room didn't work properly. 0 Star review.

Family_with_children

10/10

Exceptional

09 May 2026

Daneen

Great parking, 8 minute's to mohegan. Great bed, hot shower with great water pressure. Super clean! Area blocks outside were a little iffy but would definitively stay again!

Partner

6/10

Pleasant

13 Apr 2026

Heidi

Room very clean, staff very nice. Could hear everything though

Partner

8/10

Excellent

11 Apr 2026

Shelley

Yes

10/10

Exceptional

30 Mar 2026

KRISTEN

The hotel is centrally located, and the parking was easy. Staff was kind and accommodating. We had a pleasant stay.

Family

8/10

Excellent

14 Mar 2026

Deborah

The room was simple but very clean. The bed was very comfortable. Parking was very easy right next to the building.

Partner

2/10

Poor

07 Mar 2026

Sara

Bed was harder than a rock. Room was also cold.

6/10

Pleasant

06 Mar 2026

Lori M

Need to clear the ice off of the walking ramp as my wife fell. The room was extremely cold and would not heat up.

10/10

Exceptional

01 Mar 2026

Sharon

The gentleman at the desk was wonderful and helpful!

10/10

Exceptional

28 Feb 2026

Stephanie

Rooms were very clean, front desk was very welcoming. Would absolutely stay here again!

Partner

4/10

Poor

28 Feb 2026

Melinda

The room we checked into wasn’t cleaned. Bed unmade, dirty towels, trash in the basket. We informed the front desk he changed our room no apologies ..we had to carry our own bags..a few doors down. But after that I just couldn’t be comfortable. The new room had paint peeling on shower wall. The hotel has promise but it looks like they don’t take much pride in taking care or it or customer service.

Partner

4/10

Poor

16 Feb 2026

william

people in the room next door had there TV on extremely loud and was talking loud all night and kept us awake. We complained to the front desk at 4 AM.we got no sleep. Will never stay at this hotel again. It was clean and convenient location otherwise.

Partner

10/10

Exceptional

09 Feb 2026

Patricia

It was a nice hotel near casinos

10/10

Exceptional

08 Feb 2026

Jarrod

Nice hotel . New clean rooms. Very nice . They could add another vending machine though. The espresso in room machine was excellent too.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Amber

You can clearly hear everything in the hallways and people walking above you. There was no where to set all of our stuff, besides the floor. It was so bright in the room at night with the plastic curtains and the light from the heating unit- was like having a full moon in the room. Hotel Needs to be renovated.

Leisure Family

8/10

Excellent

08 Feb 2026

Jessica

Clean and comfortable room. Friendly staff and beautiful building.

8/10

Excellent

02 Feb 2026

Diana

Water pressure was great!!!!

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Elizabeth

The staff was friendly and welcoming. The hotel room was clean and a convenient location (less than 15 minutes to Foxwoods Casino).

2/10

Poor

31 Oct 2025

Robert T

Noise all night long and street noise was awful too!!!!

Leisure Partner

10/10

Exceptional

26 Oct 2025

LISA

clean room cpuld use more lighting

Partner

4/10

Poor

26 Oct 2025

Jeffrey

Although room was clean the shower curtain was pretty bad shape, and the shower soap was empty.
There was lots of noise in the building during the night which made sleep tough.

Partner

10/10

Exceptional

26 Oct 2025

Lesley

Very clean. Nice stuff, cute lobby. Quick uber ride to Mohegan

Partner

4/10

Poor

12 Oct 2025

Amanda

The rooms were clean. The place says that it is a historic building but it has been overly modernized. When we arrived there was a private party on the first floor and you could hear and feel the music all the way on the third floor. It ended at 10pm. The walls are paper thin. You can hear people three doors down. Because they went with an over modern decor with the already thin walls there were no sound dampening like pictures on the walls in the halls ways, so it created an echo chamber. Everytime someone opened a door on the floor it was like they were opening it in your room. Friends of ours were directly below us and they could hear us walking around no matter how quietly we were trying to be. Another guest decided to take a video call in the hallway so not to wake the person they were staying with, it was 4 doors down from us really early in the morning, there was no going back to sleep after that. This is a very loud hotel. If you are looking for rest and relaxation don't stay here.

Partner

10/10

Exceptional

12 Oct 2025

Sandra

Best!! Gorgeous building and maintained well.

Partner

10/10

Exceptional

27 Sep 2025

Brittany

Clean rooms, comfy beds, great experience

Leisure Partner

10/10

Exceptional

27 Sep 2025

Sandra

Nice, clean and relaxing room.

Partner

10/10

Exceptional

22 Sep 2025

Justin

Enjoyed the fact Hotel Callista was creat of a private residence(mansion). Gave it a homey, comfortable feel. Staff was friendly and helpful. Rooms and the hotel in general were very clean. Would definitely stay at Callista again.

10/10

Exceptional

15 Sep 2025

Kristysue

Property was clean and nice. Would stay again.

10/10

Exceptional

15 Sep 2025

Shirley

Totally refurbished. Modern decor. Comfortable bed.

Leisure Family

2/10

Poor

14 Sep 2025

Nicole

Need to work out the kinks

At our arrival, the hotel overall was clean and modern and the onsite parking was convenient. Then we went inside to check in.
That is where things took a turn. After being given wrong room, we were given keys to two other rooms both with occupants. After the third mishap, we wanted to leave, but it was too late because we had seven minutes to make it to our dinner reservations. For a one night day it was unnecessarily stressful. In addition, I didn’t think that the hotel itself warranted the high nightly rate. The room was small. The bathroom smelled like urine and they were dead bees on the floor.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Denise

Great!

Partner

10/10

Exceptional

13 Sep 2025

Nicholas

Clean, good parking. Front desk person pleasant.

Partner

6/10

Pleasant

13 Sep 2025

Marcella

Drywall and plaster over the floor, celling cracking and falling bed was very firm walls were thin, but overall comfy

Friends_and_family Friends

8/10

Excellent

08 Sep 2025

Jackie

Very charming

6/10

Pleasant

27 Aug 2025

Angela

The pictures of the rooms were a bit nicer than the actual room we got which let a little to be desired. It was very bare bones and the air conditioner didn't really work. You could see this was not an upgraded room.

10/10

Exceptional

24 Aug 2025

Brolota

We will definitely return: beautiful, clean room; easy check-in and check-out; wonderful staff; comfortable, welcoming lobby; easy access to downtown restaurants and waterfront; short drive to the waterfalls at Uncas Leap

Leisure Family_with_children

2/10

Poor

20 Aug 2025

christopher

Definitely one of the worst and run down hotel I ever stayed in.

Business Self

4/10

Poor

10 Aug 2025

Wilson

The room is lacking things that most other hotels have, such as a trash can besides a tiny one in the bathroom and a “do not disturb” sign. Elevator wasn’t working during the night. No continental breakfast, very few amenities. Guests in the hallway were very noisy very early in the morning, it seems like the walls and doors are pretty thin. Cable TV only, no streaming available. Certainly not worth the price of the room, IMO.

Leisure Self

10/10

Exceptional

06 Aug 2025

Sherese

Nice big room

10/10

Exceptional

05 Aug 2025

Clarence

I had a wonderful stay at Hotel Calista. The room was nice and clean. The bed was extremely comfortable as well. I would recommend this hotel to anyone looking to stay in the area especially if you are going to go to Mohegan Sun.

Leisure Family

6/10

Pleasant

01 Aug 2025

Tanesha

I stayed at Callista Hotel for the weekend while attending the Pickle Festival nearby. The hotel itself is not your typical setup, it looks more like an old Victorian-style home than a modern hotel. When I arrived, the area felt pretty deserted. There’s no staff to greet you at the door; instead, you press a button and the door opens automatically, which felt a bit eerie. I even had to call the front desk because I wasn’t sure anyone was there. I was actually scared to go inside.

Check-in was quick, and the one front desk worker I saw all weekend was helpful. Once inside, the hallways and room were surprisingly nice, modern furniture, a huge bed, and a great shower with strong water pressure. I personally liked the firm mattress, but it might be too hard for others.

The downside: the bathroom has some questionable stains on the wall and the floor had a lot of hair from the previous guest, which was gross and made the room feel unclean. Also, the area around the hotel is very quiet, no stores or restaurants in walking distance, and an abandoned building across the street didn’t help the vibe.

Overall, it served its purpose for a short stay, but the eerie atmosphere and cleanliness issues bring my rating down to a 3 out of 5. Great if you’re attending a nearby event, but probably not ideal for a longer or more relaxing stay.

Leisure Self

10/10

Exceptional

27 Jul 2025

Kelly

Very nice

Beautiful and clean very quiet would definitely book there again

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Randolph

Feels like a European hotel

It was a lovely stay. Super clean and quiet.

Partner

6/10

Pleasant

26 Jul 2025

Andrea

The manager/owner was the only staff. Elevator was, at times, not working. Key card had to be reprogrammed. Also, would not allow early check in and did not have a secure space for luggage.

Leisure Partner

8/10

Excellent

13 Jul 2025

Tara

Could hear someone snoring in room next door. Bed was a little too hard.

Easy to park and find. The place was clean. Staff was friendly.

10/10

Exceptional

09 Jul 2025

Summer

Casino overnight

Front desk was great. Great service. Room was a little small but perfect for a night at the casino.

Friends_and_family Friends

8/10

Excellent

02 Jul 2025

Melissa

Affordable New London ferry

Affordable location about 20 minutes from New London ferry. Air conditioning made a shrill noise when it kicked on about every three hours.

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Terry

I thought the property was really cute, liked the art deco lobby with the chandeliers and liked the stripes on the walls of the room floors, also liked that there were names for each room. We chose the double bed room to save money and it was perfect for our needs. The room was a little small and the bed was a bit high and it could have used one more chair plus the toilet seat was loose but all in all, I really liked this hotel.

Leisure Partner

10/10

Exceptional

29 Jun 2025

George

Great location close to Mohegan Sun. Fridge, bottled water, coffee machine, lots of onsite parking. Perfect.

Partner

8/10

Excellent

26 Jun 2025

Roger

The beds are extremely hard front desk isn’t very friendly

Business

8/10

Excellent

20 Jun 2025

Kristi K

Cool place in a town with a lot of upcoming potential.

Friends_and_family Family

8/10

Excellent

21 May 2025

Rachel

In a pretty odd place, not a lot of beautiful surroundings but the hotel itself was nice and clean. Very new, and not a lot of foot traffic but still pretty good. Very noisy though, due to the ice machine.

Leisure Family

8/10

Excellent

19 May 2025

Anna

great for a quick casino visit trip

totally great! only stayed for a night so we could see a show at mohegan sun. the casino is 2 miles away & ubers come quickly. the front desk was very helpful and helped us get a room with a bigger bed. fine prices. totally fine for staying near the casino! good parking in the back too

Friends_and_family Family

6/10

Pleasant

12 May 2025

Hope

There was only 3 pillows in the room -we asked the

Partner

6/10

Pleasant

11 May 2025

Paul

Basic and plain nothing extraordinay. BASIC

Partner

8/10

Excellent

04 May 2025

Amy

So I found this property on Orbitz travel site and took a chance w/this hotel! Never heard of it! Pictures online were just as what the room looked like in person! Room was clean, steril & looked like it wasn’t finished! No artwork on the walls, no lights in the bathroom other than the fan. Needed a chair or a couch to fill the room. 2 windows needed shades so you can sleep past sunrise! Elevator was broken, but only had to walk up 3 flights of stairs with bags. And nobody offered to help! Free parking was a bonus. Would I stay again, probably not!

Leisure Friends

10/10

Exceptional

27 Apr 2025

Heather

Looks better on the inside than it does on the outside.

Leisure Partner

8/10

Excellent

23 Mar 2025

Stuart

Okay value hotel

Pros: check in was easy. Hotel was extremely clean and in a quiet area of the city. The shower water pressure was great.

Cons: the bed was uncomfortably firm. The room was spartan: dim lightbulbs, no trash can in the bedroom. The rooms are not soundproofed very well; a lot of hardwood floors leading to noises from the hallway being too clear.

Partner

8/10

Excellent

22 Mar 2025

Richard

Very clean. , i left 2 rings room when i checked out, when i realized it i called to say I would be back for them, when I returned
No cable first part of stay

6/10

Pleasant

18 Mar 2025

Diane

Great property little noisy and was comfortable

Leisure Self

8/10

Excellent

09 Mar 2025

Andrea

being on vacation i can appreciate a
decent bed/pillows. i had that here ! nothing better than a good nights sleep in a comfy bed, when your not in your own. Good water pressure as well ! lack of hooks o the room we had since the bathroom sink is in with the bedroom a towel holder is needed. not a big deal tho, would recommended and would stay there again.

Leisure Partner

8/10

Excellent

09 Mar 2025

Maria

Stay was fine, the only issue was no body wash in shower, ceiling was peeling off and falling in shower. Elevator was extremely cold. The room was clean, good tv channels.

4/10

Poor

18 Feb 2025

Avery

The beds were like sleeping on plywood the floors inside the rooms were very dirty. Staff was friendly but kind of an awkward vibe. And breakfast was not included.

10/10

Exceptional

17 Feb 2025

Barbie

Other than not having an iron in the room and hearing the people above us it was a great stay. I would stay there again.

Leisure Partner

10/10

Exceptional

16 Feb 2025

Sydney

Had a lovely stay. Very quaint place.

Leisure Partner

8/10

Excellent

15 Feb 2025

Jason

It’s ight

Leisure Partner

6/10

Pleasant

10 Feb 2025

gretchen

The staff was very friendly. Room didn’t look clean.

8/10

Excellent

07 Feb 2025

Michelle

Staff was friendly and helpful. Room was very clean

Leisure Friends

10/10

Exceptional

06 Feb 2025

Damarys

This hotel was very clean, quiet and it had accessible parking.

Leisure Family

2/10

Poor

26 Jan 2025

Gregory

Paid for room no one there to check is in… no one was at the front desk had to pay for another hotel down the street.NEVER Called

8/10

Excellent

20 Jan 2025

Carlos

The hotel itself was a very boutique style, beautiful in the inside, the outside looks nice and historic. The rooms can be a little more thoroughly cleaned and checked, but nothing crazy or nasty.
The area looks run down , but with historic looking homes.
Area is quiet. The staff was very professional, polite, attentive,.
Would stay here again

Leisure Partner

10/10

Exceptional

19 Jan 2025

Pamela

Excellent property. Great place to stay near Mohegan casino. Quick Uber ride to the casino from here. This place is extremely clean, and the beds/pillows are so comfortable! Elegant decor and amenities. Definitely staying here again.

Leisure Partner

10/10

Exceptional

19 Jan 2025

Martine

A nice stay

Leisure Self

8/10

Excellent

06 Jan 2025

Cynthia

Cool Old Building Turned into Hotel. Worth a stay.

Really cool 200 year old building made into a hotel. Good easy parking. Close to Casinos. Clean. Friendly staff. I would have given 5 star for all but we had no pillow cases on the pillows although they promptly brought them to us and the bed was hard a s a rock. I like a comfortable mattress.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2025

Beth

Would stay short term again.

Room was clean and looked new. Room was plain. Only table on one side of bed. Really need nightstand in either side. Bathroom has Pedestal sink so no room to put out toothbrush or anything. Tub was very slippery so you need to be careful of that. Bed was very hard, but ended up actually pretty comfortable even though it was hard. Would definitely stay there again for a night or two but not more than that. I need to have a little more Table room And bathroom area to put my essentials. But it was very nice and very clean and the staff was very good.

Partner

6/10

Pleasant

06 Jan 2025

Judy

OK for sleeping, not much else

Disappointing. Although located near the city center, this hotel had nothing interesting within walking distance—for instance, no cafe or breakfast place. The building was nice and was kept up well, but our room wasn't comfortable.

The main things worked: a good bed, working TV and Internet, a fast elevator. But the list of things that didn't work is long: inadequate lighting, electric sockets that failed, a coffee maker that filled a cup only part way, etc. There was no chair in the room, and the lobby was so cold that I needed to wear a coat to sit there.

Also, I saw people come to check in or out when no staff was at the desk for 15 minutes or so.

Friends_and_family Family

8/10

Excellent

05 Jan 2025

claudia

Great place to stay if you do not want to stay at the pricey hotels in the casinos. Only a 10 minute car ride to Mohegan Sun. The building is beautiful and the room bed was very comfortable. The only thing is it's an old building so you can hear your next door neighbors conversations or them snoring at night. Our initial room bathroom was not cleaned very well but staff quickly changed our room, and the other room was great. Great place for a quick stay.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Jose

I loved how close this was to Mohegan Sun and it was updated and clean

Leisure Partner

8/10

Excellent

29 Dec 2024

Wilson

Overall a good stay! I would have appreciated instructions for the TV and they had trouble with the credit card machine, but nothing really worth complaining about, especially since the hotel is so new

Leisure Self

6/10

Pleasant

28 Dec 2024

Linda

Did not have the charm the pictures make it out to have. Room was cold.

Leisure Friends

8/10

Excellent

15 Dec 2024

Patricia

Cold floors. Window did not lock. TP was running out but there was a replacement. Overall very nice. Definitely would return

Leisure Partner

10/10

Exceptional

06 Dec 2024

krista

good stay

Leisure Partner

10/10

Exceptional

25 Nov 2024

Jane

The room was

10/10

Exceptional

23 Nov 2024

Juan

Outstanding

Our single night here was great fromt desk guy was very attentive and helpful with all our needs. The room was nice and clean all the toiletries were available to us and all the linen were crisp.

Partner

6/10

Pleasant

27 Oct 2024

Marianne

Nice, clean, but NOISY!!!!!

As far as the hotel goes, it was very clean and comfortable. Perfect for just resting my head after attending a concert at the arena. I was a bit shocked to find an abandoned YMCA directly across the street, so that unsettled me a bit as a woman traveling alone (I did meet up with friends at the hotel, otherwise I wouldn’t really have felt safe leaving the hotel or walking from the parking lot at night by myself). The other issue was the hotel is ZERO sound-proofed. I heard every conversation in every room and hallway within ear shot of my room ALL NIGHT! I had a three hour ride home the next day, and really needed some sleep, but that was really impossible.

Friends_and_family Friends

6/10

Pleasant

27 Oct 2024

Kerri

The room was extremely small. Very basic furniture. I guess for one night it was ok but I probably will not stay here again. We could hear visitors talking. The walls are very thin. If you can, pay the extra for a normal “hotel” feel. The room needs a bureau and long mirror.

Leisure Partner