Name: Best Western Mystic Hotel
Address: 48 Whitehall Avenue, Stonington, 06355, US

10/10

Exceptional

28 Jul 2026

John

My fiancee and I have stayed at this location for many years under different hotel brands, and have found our stays with Best Western to be the best. We have enjoyed our stays in Mystic, and our stay at the hotel has been a major part of them. Accessibility off of the highway and proximity to Old Mystic Village and Downtown Mystic are great and are a major reason we have stayed here multiple times. Looking forward to our next stay at Best Western Mystic.

6/10

Pleasant

26 Jul 2026

Karen

It was okay. Our room was really humid and smelled like an indoor pool. Also super small. Gym was super weak. Pool is small. Breakfast was limited. Just okay for the price. Clean.

4/10

Poor

26 Jul 2026

Terry

Had to change rooms twice. We were in a total of 3 rooms.
Room #1 the dead bolt lock would not lock. It could not be fixed at the time.
Room # 2 the bathroom light was out and could not be changed at the time.
Room # 3 was ok except the shower was stopped up and we had to clean the hair out of the drain.
Talked to a supervisor and no compensation was made. I would not recommend this Best Western motel in Mystic, Connecticut.

10/10

Exceptional

26 Jul 2026

Paul C

Friendly staff. We brought out dog that's why we stayed here. Dog friendly

Family_with_children

4/10

Poor

26 Jul 2026

sara

Old cinderblock and steel doors so terrible acoustics—heard everything in all the rooms around you. Place was clean but a bit TOO CLEAN as it constantly smelled like BLEACH. It aggravated my asthma. Area around the hotel was weeds and cracked cement. It was expensive and definitely did not feel justified. I guess only because of it’s in mystic (but not in the good part).

10/10

Exceptional

26 Jul 2026

Stacy

We had a great time. Place was great, so helpful and friendly

8/10

Excellent

24 Jul 2026

Joseph

Very good

10/10

Exceptional

24 Jul 2026

Nicole

The walk down Main Street is 45 minutes if you drive 9 minutes. The hotel was nice spacious clean and felt very safe.

10/10

Exceptional

24 Jul 2026

Wayne

Very nice hotel. Conveniently located to everything we wanted to see. Lots of nice restaurants with good food. Kitchen staff was nice and friendly. Front desk could definitely be a bit more friendly but they weren’t rude or anything. I’m just an outgoing person that likes to chat. Lol. Definitely would recommend.

2/10

Poor

24 Jul 2026

Melissa

There was something wrong with the air intake and outage or the humidity control. The room was super sticky, there was a film of stickiness on everything. I did not enjoy this. Will not stay here again.

10/10

Exceptional

22 Jul 2026

Leslie

Everything was exceptional except for rough toilet paper and no digital clock. Clean, comfortable, spacious room. Good A/C. Nice vinyl wooden floors, nice window shade and blackout curtains that close all the way! Breakfast included eggs, sausage or bacon, cereal, yogurt, granola, bagels, toast, mini blueberry muffins, orange juice etc.

10/10

Exceptional

20 Jul 2026

Griselle

Everything was great even at the front desk

Partner

8/10

Excellent

20 Jul 2026

Lynn

Nice place to stay with close proximity to Mystic Seaport and the aquarium

8/10

Excellent

19 Jul 2026

Yvonne

Very clean room

Family

10/10

Exceptional

18 Jul 2026

Gina

We’ve stayed here twice now and they never disappointment ! Close to the village and a beautiful decent sized room! Would recommend to families. Breakfast was yummy too !

Friends_and_family Family

4/10

Poor

18 Jul 2026

margaret

The hotel smelled like cigarettes, spots on bed coverings, wet towels in the bathroom, deer tick on bedspread

Family

8/10

Excellent

18 Jul 2026

William

Any property that charges money to check in a little early kind of sucks. That’s what this place is like. The food in the morning is bare bones and not great, all sugary cereal, toasters that don’t work, watery coffee. The room was clean and bed was OK. Good tv and frig, bathroom small and water pressure not great.
Good for one night. Even better if you can find a discount rate. The outside is sad.

Partner

10/10

Exceptional

18 Jul 2026

Kathryn

Very nice and very convenient to the aquarium and town.

Family

10/10

Exceptional

17 Jul 2026

GAIL

The rooms were very clean, A/C worked very well. The breakfast food was very good and there was a good variety of foods

Family_with_children

10/10

Exceptional

16 Jul 2026

Donna

Very close to Mistick Village
Rooms were alittle dated but very clean.....no early check in unless you want to pay $50.00
Breakfast was good

Partner

8/10

Excellent

16 Jul 2026

Cynthia

Stay was fine. Breakfast was a bit skimpy.

Partner

8/10

Excellent

15 Jul 2026

Mary

The room was sparkling clean and beds comfortable. Breakfast was great. Staff friendly and helpful. Reason for not perfect stars is because the vinyl floor was weirdly wet. Not sure if it was condensation from hot humid day, but regardless the floor was positively wet. Clean but wet. Not just moist, wet enough to make socks damp.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Richard

The shower was a bit difficult for wife and I being elderly. Very slippery and only one grab bar which was outside the tube area. Everything else you was very good.

Partner

10/10

Exceptional

15 Jul 2026

Jennifer

We were driving from Florida to RI. Stopped and played tourist in NYC and drove until we were tired. Found this hotel, arrived late, it was easy check-in, staff was super kind and mindful of our late arrival & gave us extra bedding. Breakfast was a spread! They did a great job! The suite was very spacious. Beds were comfy, pull out not so much, but for the kiddos they didn’t mind!

Family_with_children

8/10

Excellent

14 Jul 2026

Borwornnus

Great breakfast!

Partner

8/10

Excellent

13 Jul 2026

Linda

Room was clean and air conditioning worked great in the room.

Friends

8/10

Excellent

11 Jul 2026

Marie

Nice hotel, looks newly renovated. Rooms nice size with everything you need. Outdoor pool good size, very clean. Breakfast adequate with good selection of items. Coffee/tea available all day in lobby. Check in was a breeze staff very helpful & friendly. Would definitely stay there again.

Partner

8/10

Excellent

11 Jul 2026

Jacob

Fine

Friends

10/10

Exceptional

10 Jul 2026

Candy

The room was clean. No issues.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Richard

Nice rooms. Friendly staff. Amazing location. Close to everything that you want to do in Mystic.

Partner

10/10

Exceptional

08 Jul 2026

Thomas

Not a luxury hotel but was obviously very well managed and provided everything the best hotels provide. The staff was down to earth and hardworking. The room was clean and everything worked and housekeeping freshened up the room on the second day. The breakfast buffet was fine, the scrambled eggs were good as well as the bacon. So yes,I would stay there again.

Partner

8/10

Excellent

08 Jul 2026

Montira

Good place. To stay when in town.

Family_with_children

10/10

Exceptional

08 Jul 2026

Naghela

Clean and comfortable. Pool was nice, and staff was friendly.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Gisela

Great location.Family Oriented atmosphere.
Friendly Staff

2/10

Poor

06 Jul 2026

Stephen

Pictures are nothing like the actual rooms you'll be staying in. There was black mold growing on cheap tiled ceilings. The air conditioner wasn't working correctly and the whole room had a layer of moisture on everything including the worn down carpet and the bed sheets/pillows. The bathrooms are very small and not well maintained with grime and wear all over. They said it was non smoking but you could smell cigarettes in the room. Very unhelpful staff. We arrived and asked if we could see the room first which they said yes to. Then when we came back saying we were displeased and we would be staying at another hotel they told us we were charged and we wouldn't be getting a refund. We saw this hotel was half as much as every other hotel nearby (literally across the street), and we now know why. It's not worth the savings to stay here. Save yourself time and money and book somewhere else.

Partner

8/10

Excellent

05 Jul 2026

Crystal

Very pleasant staff. Clean facility and very nice room. Only negative was air circulation in our room, smelled musty.

8/10

Excellent

03 Jul 2026

Ronald

Overall great place to stay, slightly off the beaten path but still close to all the important places. Only downside were the thin walls/floors hearing people around us and above us.

Partner

8/10

Excellent

02 Jul 2026

Daisy

I like the room it was really clean. The staff were very nice and helpful. The parking was great they had a lot of spots for us to park. The air conditioned room felt great. The only thing was the bathroom. I wished they had an air vent I could turn on because when you showered the steam covered everything and it was hard to see. But besides that everything was amazing.

Family

10/10

Exceptional

30 Jun 2026

Linda

Yes very nice

Partner

10/10

Exceptional

29 Jun 2026

Ruth

Great location to Rt 91. Clean and hospitable with coffee/tea at front desk. Small breakfast room but clean and constantly refreshed. We stayed 4 nights and would return.

Partner

10/10

Exceptional

29 Jun 2026

Lee

Was very nice place good breakfast. Nice coffee all day

10/10

Exceptional

28 Jun 2026

Alicia

Me encanto este lugar con parqueo muy bueno, diferente estadas para entrar al hotel desde los parqueo, las habitaciones muy limpia y muy bien cuidada, olores agradable, será mi lugar favorito en las próximas vacaciones.😀👍👍

Family_with_children

6/10

Pleasant

28 Jun 2026

Monica

Room was clean , air worked beds seemed cleaned as we checked them

Partner

10/10

Exceptional

27 Jun 2026

Nicole

Room was updated and clean. Parking on site. Check in was a breeze. We appreciated the complimentary breakfast.

6/10

Pleasant

27 Jun 2026

Hillary

This felt kind of depressing, outdated and disappointing. A fine place to sleep for the night, but no where I’d want to spend any time.

Partner

10/10

Exceptional

27 Jun 2026

Jake

Excellent experience at this hotel. I was only staying two nights for a wedding, but everything was clean and well maintained. Staff was very friendly and accommodating. Would recommend!

Self

8/10

Excellent

27 Jun 2026

Liza

Staff were helpful and pleasant. Bathrooms are dated but clean. Humid feeling in the room even with AC going. Will return in less muggy weather

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Denis

Well located close to highway and amenities. Good dining options close by. Rooms clean and comfortable. Staff courteous and welcoming. Breakfast limited and disappointing.

Partner

8/10

Excellent

25 Jun 2026

Erica

Front desk very slow. Housekeeping took the complementary shampoo and conditioner after I used half of each bottle but didn’t give us anymore. The soap as well. Thought that was odd. Great cleaning however and very nice. Property is kept pretty clean. It’s convenient if you are going to Mystic attractions or Misquamicut . Breakfast was very nice and well maintained. Overall a nice place to stay for a few days.

Family_with_children

6/10

Pleasant

25 Jun 2026

Carolyn

Our bathroom door did not shut properly. It was sticking and hard to open once closed from the inside. The first morning we were awakened by very loud banging and scraping overhead. A call downstairs stopped the noise for about five minutes. No sooner, we had fallen back to sleep, the banging began again. Another call downstairs stopped it again. We were told that \"quiet hours\" were until 9 a.m. and we were assured it wouldn't happen again. The following morning, we awoke to brown water in the toilet and sink. Therefore, we decided not to shower that morning or drink the coffee there at breakfast. We went and bought coffee at McDonald's. On a bright note, the staff in the reception area was very nice. Breakfast was just okay. For the price of the room, it was okay.

Friends

10/10

Exceptional

24 Jun 2026

Katherine

Very clean and well maintained. Staff were very nice and accommodating. Perfect for our one night stay with kiddos. They enjoyed the pool!

Family_with_children

8/10

Excellent

22 Jun 2026

Gabrielle

Rooms and lobby area and hallway were pretty clean. Decor could use a refresh and landscaping needs improvement. Staff seemed friendly and helpful. Continental breakfast was ok but could use more cereal choices, and some vegan options (almond or soymilk etc). Use of disposable cups, plates, bowls and utensils makes the hotel seem cheap and wasteful. Is it that difficult to put plates, mugs and utensils in a dishwasher?

Family

10/10

Exceptional

22 Jun 2026

Vicki

Great location. Clean property. No issues.

Family

6/10

Pleasant

22 Jun 2026

Susan

Room did not have a shower curtain.

Family

8/10

Excellent

22 Jun 2026

Daniel

Had everything we needed. Location was a plus. Would definitely recommended.

Family_with_children

8/10

Excellent

21 Jun 2026

Emily

The hotel was very clean. The beds were comfortable and the breakfast was convenient for traveling with small children. We enjoyed using the outdoor pool.

Family_with_children

10/10

Exceptional

21 Jun 2026

CHARLENE

Excellent breakfast! Nice and clean!

Partner

10/10

Exceptional

18 Jun 2026

James

This was a great spot to sleep while passing thru Mystic CT. Extremely clean. The breakfast was ok. Close to tourist sites.

Partner

10/10

Exceptional

18 Jun 2026

Matthew

Perfect

Friends

10/10

Exceptional

17 Jun 2026

elaine

Our room was very clean and well appointed, The hotel was very well kept and updated. I definitely would stay there again.

Partner

8/10

Excellent

16 Jun 2026

Mahdi

A practical hotel to getvthe job done. Breakfast was good ebough for a day or two, clean wnough and good staff. The only reason I chose this one was for the EV charger which I ended up not using.

Self

10/10

Exceptional

15 Jun 2026

Mary

Clean room and friendly attentive staff for a good price.

6/10

Pleasant

14 Jun 2026

Colleen

The staff was great, the breakfast had good options, and the pool was very nice. Unfortunately the beds were very uncomfortable and it was hard to sleep and our backs were sore in the morning. The grounds are not maintained—- lots of week’s and the pool the was really nice had a lot of long clover —— beware of bees! Location was convenient for exploring the area. Room was clean.

Partner

8/10

Excellent

14 Jun 2026

Richard

The room was very clean. The staff was on top of everything. We were a little disappointed with the lack of options at breakfast. It was ok.
No issues with the parking. Safe and plenty.

Partner

8/10

Excellent

13 Jun 2026

STEPHEN

Good place to stay but no fan in bathroom which I thought was strange. Staff was friendly and helpful

Partner

8/10

Excellent

11 Jun 2026

Linda

I liked this hotel. Only stayed one night.

Partner

10/10

Exceptional

10 Jun 2026

Danny

Good hotel

Family

8/10

Excellent

10 Jun 2026

Arthur

Room was clean and bed was comfortable. Breakfast was good also.
For a lot cheaper price than the nearby hotels this was more than adequate for an overnight stay.

Partner

10/10

Exceptional

08 Jun 2026

noah

Great spot for a good night’s sleep. Good breakfast too!

Family_with_children

8/10

Excellent

06 Jun 2026

Jennifer

This was a nice place. Very quiet when we were there. The only issue we had was that there were no towels in our room, but that was quickly remedied with a stop at the front desk.

Friends

10/10

Exceptional

06 Jun 2026

Pitthawat

Excellent location just off 95. Property is clean and well maintained. Check in was easy and were able to accommodate an hour early. Rooms are spacious. Beds are comfortable. Breakfast has scrambled eggs, bacon, misc breads and muffins, cereal, instant oatmeal and juices. Unfortunately pool was not open.

Family_with_children

10/10

Exceptional

05 Jun 2026

STEPHANIE

Very accomidating and friendly staff. Clean modern rooms. Good breakfast, ample parking

Family_with_children

10/10

Exceptional

05 Jun 2026

Tom

Great stay, well run motel- clean with a modern look

Partner

10/10

Exceptional

03 Jun 2026

Tara

Very clean and quiet

Family

6/10

Pleasant

30 May 2026

Molly

Much older property than we expected. Staff were very pleasant but the rooms dark and grim. We couldn’t get the shower to work..
Way overpriced at $300+!
Breakfast adequate.

Friends_and_family Family

8/10

Excellent

30 May 2026

Jane

Nicest staff ever!!! Clean bathrooms and fresh carpets and linens. Breakfast buffet was also delightful. Front desk employees were so nice and helpful.

Partner

8/10

Excellent

30 May 2026

Christopher

Everything was good, including the breakfast which is surprising! I did think that the price point was a little bit high. I know this is a touristy area, but $250 at night seemed excessive.

Partner

10/10

Exceptional

26 May 2026

JoAnn

The staff was extremely helpful as we are an elderly couple and needed extra help with a few things. They were great

Family

10/10

Exceptional

25 May 2026

Donna

Great stay. Again. Clean hotel very nice staff

Partner

6/10

Pleasant

24 May 2026

Andrew

Nothing wrong with it, nothing special either. It was clean, a little worn around the edges. Staff was friendly enough, breakfast was better than some, worse than others. Nothing special. Average hotel.

8/10

Excellent

24 May 2026

Alice

Good location clean. Pool not cleaned in the off season but that’s ok

Family_with_children

8/10

Excellent

24 May 2026

Chris

The room and hotel was very clean. Staff was helpful and polite, Breakfast was fresh and hot would definitely stay here again.

Partner

8/10

Excellent

20 May 2026

Tracy

Quick stop through to NYC . Comfortable and would stay again. Mystic is a beautiful town!

10/10

Exceptional

18 May 2026

Rhonda

Everything that I would expect,clean,friendly

Friends_and_family Friends

8/10

Excellent

17 May 2026

Jennifer

Pros: Staff was kind, room was clean and comfortable. Solid breakfast and coffee in lobby.

Cons: Our door was hung skew so while it closed and locked, the wider opening at the bottom made it so we heard every peep in the hallway.

And I’m not sure what catastrophe they had to clean up in the bathroom prior to our stay, but the floor was stained with large splashes of what I can only hope was bleach or cleaning fluid.

Partner

10/10

Exceptional

14 May 2026

Eric

This place was very clean and cozy

Partner

10/10

Exceptional

07 May 2026

Gilbert

Well appointed clean room and bathroom. Nice location conveniently located in close proximity to Mystic attractions.
The front desk was very friendly, competent, efficient and gave hood advice

Self

8/10

Excellent

07 May 2026

Jennifer

Everything was normal & clean.

8/10

Excellent

03 May 2026

Carl

Parking was adequate and safe. The room was clean. The A/C unit recirculates inside air.

Still waiting on refund of amenities deposit of $50.

Partner

4/10

Poor

30 Apr 2026

Mary

Dirty sheets, loud bed frame, dripping faucet, and children are allowed to run around and scream all night into the early morning. Thin walls. Staff was nice!

10/10

Exceptional

29 Apr 2026

Chrisine

Na

8/10

Excellent

23 Apr 2026

Tom

Everything was as expected for the value.

Family_with_children

10/10

Exceptional

22 Apr 2026

Jihye

The room was very clean and everything was well organized. The staffs were very kind.

Family_with_children

6/10

Pleasant

18 Apr 2026

Tracy

Staff was extremely friendly. Room wasn’t the cleanest. The bathroom vent didn’t work. The beds were not comfortable at all. Breakfast was ok. Most best westerns I have been to serve either pancakes or waffles
They didn’t. At least not the day we started. It was FINE I ate a muffin and apple and checked out. I’d stay somewhere else just because of the bed. Nothing in mystic is super close to each other.

Family_with_children

10/10

Exceptional

14 Apr 2026

Malanka

Great location to all Mystic activities and great room for a family of 5.

10/10

Exceptional

13 Apr 2026

Libby

Good breakfast

8/10