Name: Hometowne Studios Mystic - New London
Address: 707 Colman St, Building B, New London, 06320, US

4/10

Poor

03 Aug 2026

JOSEPH

The hotel was adequate but nothing great. Room was OK but not great. Staff was OK.
Looks like a homeless shelter hotel. Quite a few shady characters stying there.

2/10

Poor

31 Jul 2026

Ryan

Poor internet, gum on the wall, air conditioner leaked a puddle on the floor, door lock was broken. They fixed it quickly and the staff is nice.

4/10

Poor

27 Jul 2026

Kelsey

The check-in process was extremely frustrating. I booked two rooms through Expedia, one under my name and one for a friend. Checking into my room was straightforward, but when it came to my friend’s reservation, the front desk employee said she couldn’t find it.

After contacting Expedia, we discovered that Red Roof Inn had entered the reservation under the wrong last name. Instead of investigating the mistake, the front desk employee insisted that the room was already occupied by someone with my friend’s first name and the incorrect last name that Red Roof Inn had entered.

She then told me she was speaking to the “guest in the room” about the reservation. However, once Expedia got involved and spoke directly with her, she immediately corrected the reservation and admitted the name on the reservation had been entered incorrectly by the hotel. At that point, it became clear that there had never been another guest with that reservation and that the issue was entirely due to the hotel’s error.

What should have been a simple check-in became a stressful, time-consuming experience because of a mistake made by Red Roof Inn and the way it was handled. Rather than acknowledging the error from the beginning, I was given inaccurate information and had to involve Expedia before the issue was finally resolved.

6/10

Pleasant

26 Jul 2026

Anibal

This place would recommend that although its price per night is a little more expensive, the place deserves a renovation

2/10

Poor

26 Jul 2026

Danielle

Rooms definitely need an update. Mold in bathrooms. Couldn't use AC unit due to the awful smell that came out of it. Toilet paper roll broken off wall. So they put the paper on the back of the toilet. Toilet in our room ran all night long. Floor stayed soaked between tub & toilet. Towels they put in room had faded stains all on them. Nothing is supplied in the room. No blow dryer, Not even a small bar of soap to wash your hands. Refrigerator leaned so badly all our stuff wouldn't stay up until we kind of leveled the bottom with things we brought to put under it.

8/10

Excellent

17 Jul 2026

Radhames

Good , nice place.........

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Verified traveler

Le recomiendo el
Hospedajes la limpieza es perfecta centros comerciales cerca es uno de mis lugares favorito para quedarme

Family_with_children

2/10

Poor

12 Jul 2026

Coraline

Power went out, room flooded, we were not offered a new room or even a refund because we couldn't stay there in backed up toilet water. Do not stay here under any circumstances, they will take no responsibility for anything and you will lose your money. And the whole place is dingy at best, like just stay somewhere else

Partner

2/10

Poor

10 Jul 2026

Jenny

Property has undesirable people all around and staying in the property. Room missing paint, not clean, bathroom sink and tub were dirty and rusty would not take off my sandals. Poop everywhere outside. In the middle of the night a lot of yelling. Bedding was old and worn out. Not a place I would recommend.

Partner

6/10

Pleasant

06 Jul 2026

Sabrina

On entering the room the a/c was working good but going in the bathroom we show a dirty cup in the bathroom then I tried turning on the bedside light and the fixture fell off took it to front desk and it was not fixed by the time we left

4/10

Poor

04 Jul 2026

graham

Air conditioning unit was loud and was not working that well. This was especially bad because it was during a heat wave. No usb ports in room which is the first hotel I've seen with out at least one in over ten years. Waterin room had heat chlorine smell and taste. Staff were friendly

Self

8/10

Excellent

26 Jun 2026

Amanda

That the room has a full size fridge

Family

2/10

Poor

12 Jun 2026

Rubena

The property is dirty very little Care goes into maintaining this property

2/10

Poor

09 Jun 2026

Mauricio Alejandro

They asked me for a deposit of $100 and when I delivered the room they told me that in three minutes I had the money back, and three days later I still haven't received anything

Partner

4/10

Poor

01 Jun 2026

Radica

My entire trip was ruined from the first night- the toilet was clogged from the time we got there until we left.

Partner

4/10

Poor

22 May 2026

Dana

It's affordable for a reason. There are pretty questionable people staying there and it seems like they also serve as a shelter. Beds are comfortable though and it was quiet.

Partner

4/10

Poor

17 May 2026

Gregory

You get what you pay for, pretty disappointed in the lack of attention to cleanliness. Though nothing bad happened, it didn't feel like the safest property to be on

Friends

10/10

Exceptional

14 May 2026

Glen

I was taking the ferry to Long Island first thing in the morning. They were 8 minutes away !! Clean room and plenty of parking. And there was a Chinese buffet only 5 minutes away !!

4/10

Poor

06 May 2026

Gabriela

Many stains in the room and the sink was unable to drain. Did not use shower due to how gross the tub and curtain were.

Friends

4/10

Poor

04 May 2026

ian

The shower drained very slowly there was foul smell in room . Would have preferred not to stay if refund was a option. Had to change room.

Partner

6/10

Pleasant

12 Apr 2026

Cris

You get what you pay for. This motel was the cheapest in the area for the weekend we needed. It was clean, mostly quiet and very convenient in location. However, if you need an actual kitchen, this was not it. There was a second sink but nothing else to allow cooking or any food prep.

2/10

Poor

31 Mar 2026

Brenda

Dirty, rusty bath tub. Smelled like cigarettes smoke. Noisy outdoors there was a person “talking/yellimg” on her phone in front of our door. 3:00 A.M. felt very uncomfortable

8/10

Excellent

09 Mar 2026

Elizabeth

My daughter and her significant other attended a weekend event and I booked a room for them. When they got to the hotel room, the bed was broken. After bringing this to the attention of the front desk, they were moved to a sister hotel across the way for the duration of their trip.

Partner

6/10

Pleasant

05 Mar 2026

VINCENT

police were constantly on the property causing driving out an issue

Self

6/10

Pleasant

21 Feb 2026

David

It’s a place to sleep

2/10

Poor

16 Feb 2026

Colton

We arrived late, despite being told we could check in late, upon arrival we were told our room had been cancelled/given away and marked a no show. We had just driven 8 hours to be turned away by a rude from desk associate.

6/10

Pleasant

03 Feb 2026

VINCENT

The room was nice whith a full size refrigerator, air fryer microwave, maid staff was a bit slow and because i work overnight i hardly had any cleaning or fresh towels and sheets done to my room.

Self

6/10

Pleasant

27 Jan 2026

Esther

Staff was very nice but needs improvement on enough sheets, towels and covers that we don't have to wait until they get laundry to have clean sheets. The bedsheets had blood stains red the first day i arrived and had to wait all day until they were washed to get new ones. No trash can in the bathroom just in the room but the staff did their best with what they had

Leisure Family_with_children

8/10

Excellent

25 Jan 2026

Tanasiriporn

Good service

4/10

Poor

22 Jan 2026

Stephanie

Smelly rooms

Friends

4/10

Poor

06 Jan 2026

Spencer

The motel is very old and tired. Schauer handle was broken and kept falling off, sink had no hot water was cracked and leaked. Needs a lot of paint and updating furniture.

10/10

Exceptional

01 Jan 2026

Sumeet

Everything from check in to beds, bathroom, staff service, excellent front desk, maintenance and housekeeping staff
Very good experience.

Leisure Family

10/10

Exceptional

01 Jan 2026

Lorelei

Stay was absolutely wonderful. We are frequent flyers as you would say at this place and we love it it's convenient The staff is friendly and the place is extremely well captain clean. Will definitely continue visiting there for sure.

Leisure Family

4/10

Poor

22 Dec 2025

Linda

The internet service was very poor, it kept dropping the internet. Also, there was no space to work in the room.

Leisure Family

8/10

Excellent

21 Nov 2025

BRIAN

Clean room.

6/10

Pleasant

18 Nov 2025

Michael

I don’t know I had 100

10/10

Exceptional

15 Nov 2025

Jade

yes

4/10

Poor

05 Nov 2025

Jelisabeth

Not to be what I expected but worked for the night with my kids.

Business Family

8/10

Excellent

04 Nov 2025

Pablo

Room was spacious and comfortable. The cleaning crew was specifically thorough at keeping it that way during our stay.

Partner

10/10

Exceptional

02 Nov 2025

Jose

Clean rooms , staff…

Leisure Partner

6/10

Pleasant

27 Oct 2025

Jean

It was clean and the bed was very comfortable. BIT there was no cold water, no glasses for takin pills, no kleenex, the mirowave didn't work, the room was VERY HOT, but the fan was so loud you couldn't sleep.

We didn't have laundry to do BUT noticed the sign that it was not in service. There was coffee only in the lobby and the cups were tiny. I would recomment that others look for other lodging in New London CT.

2/10

Poor

26 Oct 2025

stuart

Unsafe

Stay away. It's clearly used as housing for people as there were groups hanging around with dogs and a strong smell of drugs. We didn't feel safe here.
We checked in and left as soon as we found alternative accommodation which I've never had to do before. Area is a dumping ground with abandoned trailers, cars and tyres in the carpark.

Partner

4/10

Poor

18 Oct 2025

James

Mold parking was limited

Leisure

10/10

Exceptional

12 Oct 2025

Victoria

Decent place to stay for a well needed getaway

Leisure Friends

4/10

Poor

06 Oct 2025

Emma

The hotel room had clearly not been cleaned as trash was found under the beds and sticky liquids were spilled on the floor. We booked a non-smoking room but were placed in a smoking room, which was the most potent odor, and we ended up leaving early. We had to have our clothes fumigated upon leaving due to the intense smoke smell. Truly was concerned about our lungs, thats how heavy the smoke was. Shower barely turned on, had to buy our own towels due to the state of the hotel ones (which we had to go ask for). Oddest smells coming from the sinks. Attempted to get some compensation for the issues, but the staff denied due to their absolute zero refund policy.

Leisure Friends

10/10

Exceptional

27 Sep 2025

Jennifer

Room was clean plenty of parking A/C & heat was great we needed both. Most staff is great

Partner

10/10

Exceptional

24 Sep 2025

Steven

Our room was made up every day

Leisure Partner

10/10

Exceptional

09 Sep 2025

Victoria

Kind and very helpful and convenient location and great price and value

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Anne

The rooms could certainly use an update and we had a small leak in the bathroom. Hotel staff, though, were helpful and friendly. The place is close by I-95, but you wouldn't know it from walking around the grounds. Looks like you're in the middle of a park!

2/10

Poor

01 Sep 2025

Darlene

Not comfortable

I drove through and felt very uncomfortable. I believe people are living there. we decided not to stay. I ate the nights stay and slept better when I got home.

Partner

2/10

Poor

31 Aug 2025

Bernabe

Outdated, air conditioner is filty and loud. Poor water source. Hallway is ditty filled with trash and smells bad

Leisure Partner

4/10

Poor

27 Aug 2025

Lauren

Black mold on ceiling. Floor,my clothes and shopping bags damp from the moisture in the room. Everything smelled like mildew

8/10

Excellent

22 Aug 2025

Paulina

Staff was friendly and helpful.

Leisure Self

2/10

Poor

20 Aug 2025

Todd

You’ve got drug addicts staying in this place.

Business Self

6/10

Pleasant

05 Aug 2025

Jessie

Not the best place, but I guess it was worth the price. Genrally, quiet although there were a bit of people hanging out around the property. room was clean.

Friends_and_family Family

2/10

Poor

04 Aug 2025

JAE

Don't Stay Here!!!

What an absolute disappointment this was!I'm not happy to do this, but I must, in order for some sort of change (hopefully) that will be done. To make others aware that will choose to stay and spend their hard earned money here.

I arrived Friday night, check in was smooth and easy. They require a $100 hold on either a credit or debit card. You'll get the $100 returned in 2-3 business days after your stay.

When I got to my room. The lot and surrounding spaces appeared to be people living in the adjacent hotel rooms around me. People constantly hanging around outside the rooms and parking lot, begging and soliciting hotel guest. Me being from Philly, I'm used to this, but definitely problematic none the less. Could definitely become a safety isue.

The outside door handle to my room was loose. Thankfully, I was still able to use my key card and was able to open the door and it locked properly as well. But definitely could be a potential safety issue.

When I immediately stepped into the room, a musty, mildew smell was in the room. The air quality felt like that of a basement cellar. The room felt damp and I also immediately noticed mold growing on multiple spots on the ceiling (possibly indicating a water leak from the rooms above me). The fridge had a wierd Condensation to it. The microwave was filthy. I used my own personal disinfectant to clean the microwave.

Friends_and_family Family

6/10

Pleasant

29 Jul 2025

Lucas Cubas

Nothing

2/10

Poor

21 Jul 2025

Crystal

The air conditioning didn’t work, but made awful noise all night. I didn’t sleep a wink. I let them know in the morning and they offered me a discount for a future stay. I would never stay there again. Not to mention I itched for three days after leaving there. They said because I booked through Expedia that I would have to request a refund from them. Expedia said the hotel wouldn’t cooperate because I checked out. No duh.
I normally stay at at much nicer hotels, but we stopped late and only wanted to sleep and shower.
Run away with your skin intact unless your goal is:
No sleep. Sweating all night. Listening to a noisy air conditioner that wasn’t cooling the room. Itching for days.

Leisure Family

8/10

Excellent

19 Jul 2025

giselle

Safe place good people

Leisure Pet

4/10

Poor

11 Jul 2025

Carla

For the price it wasnt worth it.

Leisure Partner

2/10

Poor

06 Jul 2025

Lynn

WiFi was non existent! Bathtub was disgustingly dirty as well as the leaking faucet and the water was backed up into the tub from drain. The comforter on the bed had large black stains all over it! There was also a terrible musty smell in the room! Honestly the worst place I have ever stayed! Never again! Beware!

Leisure Partner

2/10

Poor

06 Jul 2025

Megan

No soap in the room, microwave was missing. Smelled like pot when we arrived. Only has 2 towels for 4 people and we’re unable to get 2 additional towels until the next day. Bugs in the room. Left a day early and stayed elsewhere.

4/10

Poor

04 Jul 2025

Verified traveler

Yuck redroof

Took forever to find my reservation. Room had an awful smell. No bar soap

Self

6/10

Pleasant

29 Jun 2025

Cyrus

In my opinion, the hotel was not worth the money paid. I killed a roach while there. Not a place I will return to.

Business Self

2/10

Poor

22 Jun 2025

vicki

Room was nothing fancy (as expected for the price). But the bathroom was in poor shape, dirty tub and the AC did not work. I will say they did bring in a different ac unit and fixed it

Friends_and_family Family

6/10

Pleasant

17 Jun 2025

George

Moldy smell and shower does not drain.

Leisure Self

10/10

Exceptional

10 Jun 2025

Anoul

Good spot

8/10

Excellent

03 Jun 2025

Karen

My extended stay was alright. They need better lighting and had problem with keys. Overall, its not bad for the price.

Business_and_leisure Self

2/10

Poor

03 Jun 2025

Keith

Virtually NO and ineffective WiFi. Had to leave the room to make a call or text on our cell phones. Room needed help. Probably will NOT stay there again.

Business Partner

4/10

Poor

27 May 2025

Divya

I'm not satisfied. The property door lock is not fixed properly. We had an issue with the shower, which didn't work. We had to wait 1 1/2 hours to fix it. The heating system was noisy during the night. My advice: Please check the room and amenities once you check-in.

Leisure Family_with_children

4/10

Poor

23 May 2025

Jaysa

It smelled very damp, there were no soaps of any kind and really what else could we expect for the price.

Leisure Family_with_children

10/10

Exceptional

22 May 2025

Karen

The studios are perfect for an overnight stay or long term. Very clean and fresh towels every day. The staff are extremely friendly! It's very quiet and very safe and they even allow pets. Would highly recommend.

Business_and_leisure Self

6/10

Pleasant

18 May 2025

John

Very quiet except for the air conditioner. Should do some upgrades to the rooms.

Leisure

2/10

Poor

18 May 2025

Verified traveler

HORRIBLE TRIP

The place looked very shady, and the room was supposed to be smoke free, and it smelt like smoke. The person checking us in was really rude, do not recommend this location. We left and went home because the hotel did not feel safe. There was no tv remote and the tv was broken.

Friends_and_family Family

2/10

Poor

04 May 2025

Hristijan

No comment

Leisure Self