Name: Mystic Marriott Hotel & Spa
Address: 625 North Rd, Groton, 06340, US

10/10

Exceptional

21 Jul 2026

Todd

Great hotel and great staff

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Mary Ann

Great place to stay near Mystic. Close enough for a short drive but away from the crowded downtown. The restaurant was amazing over two dinners and a lunch. Very unexpected quality. The pool was clean and great for cooling off. Staff was very helpful and professional. We had a great weekend and look forward to going back.

Partner

10/10

Exceptional

14 Jul 2026

Adina

Clean room.

Family

10/10

Exceptional

14 Jul 2026

Arthur

Always stay here when in the area, great staff and great location

Friends

6/10

Pleasant

12 Jul 2026

John

Our AC unit in our room was not working. Management did not offer us any resolution. We over paid for a room with a broken AC. We should be entitled to a partial refund.

6/10

Pleasant

09 Jul 2026

Howard

Room small, toilet paper terrible

Partner

10/10

Exceptional

07 Jul 2026

PATTI

Better towels are needed.

10/10

Exceptional

01 Jul 2026

Adriana

Excellent hotel. Thank you

Partner

10/10

Exceptional

29 Jun 2026

Lori

Excellent stay! Very clean and spacious and the shower is amazing. The employees are friendly and helpful. The bar and restaurant also very nice

Partner

10/10

Exceptional

24 Jun 2026

Pat

My only complaint was not having a bureau in the room the drawers were small only 2 and were to close to the floor

Partner

2/10

Poor

22 Jun 2026

Maria

The staff charge me twice for my rooms. When I called no one got back to me. Terrible they didn't see this oversight.

10/10

Exceptional

19 Jun 2026

Roger

Clean rooms and great service

Family

8/10

Excellent

16 Jun 2026

James

A large hotel with good facilities. Good room size with comfortable bed and good water pressure in the shower. Close to I-95 for travellers. Area is very quiet with little in the way of facilities close by

Self

4/10

Poor

16 Jun 2026

shoshana

It took the front desk 15 minutes to emerge and see there were 5 of us standing in line to check in, It was rough.
There was a layer of dust on all our surfaces in the room and the water pressure was really low. The bed was very comfortable, so we were grateful for that.

6/10

Pleasant

12 Jun 2026

Michael

No working phone in the room! Boken fridge! Bedding Torn! What else!!! However front desk staff was GREAT! Bravo!

Partner

10/10

Exceptional

11 Jun 2026

Dianarys

Clean, great amenities, and good food.

10/10

Exceptional

08 Jun 2026

geraldine

It was excellent service from checking in
pool was excellent, spa was perfect.
The buffet and drinks at the bar were fantastic.

Friends

8/10

Excellent

29 May 2026

Kees

There was a a resort fee, which gets added. A credit is then given to be used at the restaurant.

Self

10/10

Exceptional

27 May 2026

Agata

Excellent!

Family

10/10

Exceptional

25 May 2026

Evan

Clean room

Partner

10/10

Exceptional

25 May 2026

Lori

Comfortable and convenient off I-95

Partner

10/10

Exceptional

22 May 2026

James

Great

10/10

Exceptional

09 May 2026

luke

Breakfast was AMAZING!

10/10

Exceptional

06 May 2026

Joseph

The rooms were clean and the property was well maintained. The food at the restaurant The Helsman was excellent and would recommend the filet mignon. I rated the amenities only fair since the gum is closed until further notice.

Friends

10/10

Exceptional

30 Apr 2026

Lawrence

Great stay.

10/10

Exceptional

27 Apr 2026

Diana

the pool is amazing the water is warm so you can stay long time,

Family_with_children

8/10

Excellent

20 Apr 2026

Lisa

Restaurant was not open for lunch!! ALL hotels should have their restaurants open. For $350 a night or more, our options were chips at the self checkout! Not conducive to the price I paid.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Lauren

Excellent staff - special thanks to Jessica at reception.

Self

10/10

Exceptional

08 Apr 2026

Larry

Room very clean and spacious. Great staff. Adjoining restaurant had great food at very good prices. Would recommend staying here to anyone.

Partner

6/10

Pleasant

07 Apr 2026

Phillip

They claimed they had free breakfast and a hot tub. Both were untrue. Very disappointed

Family_with_children

10/10

Exceptional

06 Apr 2026

Stephanie

Although we had a late check-in, the staff was extremely accommodating and professional. I would definitely stay here again in the future.

10/10

Exceptional

28 Mar 2026

Antonella

Very nice, clean good location

10/10

Exceptional

26 Mar 2026

Glenn

Very nice property. Outstanding service. Staff are professional, courteous and knowledgeable

Self

6/10

Pleasant

22 Mar 2026

Amanda

Due to renovations it wasn’t the experience we expected. Also the shower water was lukewarm with low water pressure.

10/10

Exceptional

21 Mar 2026

Peter

Clean and spacious corner room. Quiet and away from foot traffic. Comfortable bed. Great blackout curtains!

Partner

10/10

Exceptional

18 Mar 2026

Rebecca

Everything about this property was amazing, from the spa accommodations, to the room, parking And location 10 out of 10 recommend

Self

10/10

Exceptional

18 Mar 2026

Ed

Parking was easy and secure
Spa was amazing!
Room was clean and had plenty of room
Staff was great
Restaurant had delicious food
I would absolutely recommend this place for a weekend getaway and will be staying here again

Partner

10/10

Exceptional

15 Mar 2026

Olga

Very Good breakfast

10/10

Exceptional

15 Mar 2026

sivan

The true gem about this hotel is the staff, they are so kind, friendly and professional! We received an excellent recommendation for a place to celebrate our anniversary, we're always greeted with a friendly smile and a can do attitude, and it feels like they genuinely want you to enjoy your stay.
The hotel is very clean, the rooms are a nice size and the decor is pleasant. There is plenty of parking. There was an issue with our bed, and the wonderful person who checked us out was so sweet and offered us breakfast vouchers to their restaurant to improve our experience. This was particularly appreciated, as this was not expected and it made us feel yet again that the staff truly care for their guests. We also had a divine experience at the cerulean spa, all in all this is a place we will return to for sure!

Partner

10/10

Exceptional

15 Mar 2026

Antonina

Such a great

10/10

Exceptional

14 Mar 2026

Megan

Loved it. Restaurant bar was great. Drinks were so yummy and bartender was super nice.

10/10

Exceptional

12 Mar 2026

Catalina

Clean room, super nice staff

10/10

Exceptional

11 Mar 2026

Rebecca

Everything was well beyond expectations.

Self

8/10

Excellent

10 Mar 2026

Karen

Had a fabulous massage in the Cerulean Spa; pillows were hard, so went to front desk and got a foam one; worked much better. Wish they had night lights in the bathroom; for older people, getting up several times during the night, it would be helpful.

Self

10/10

Exceptional

09 Mar 2026

Savanna

Great place to relax and enjoy all the services.
Friendly staff. Clean room. Big parking lot for everyone:)

Self

10/10

Exceptional

08 Mar 2026

Scott

Gym was being renovated so we were unable to use. Hotel and staff were great. Easy access to the area.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Michelle

Everything was perfect!

Partner

10/10

Exceptional

26 Feb 2026

Kathryn

We had a great stay at this hotel. Convenient location, friendly staff, spacious rooms and we really enjoyed the indoor pool and attached restaurant. Will definitely be back!!

Family_with_children

8/10

Excellent

24 Feb 2026

Ventsislav

Staff was very friendly.

4/10

Poor

23 Feb 2026

Jose

Room was very hot and uncomfortable. Called maintenance but no change. Also waited for 2 hours for good from restaurant and never received food! Not service you expect from Marriott. Very disappointed.

Partner

4/10

Poor

22 Feb 2026

Christian

The front desk was chaotic and disorganized. The room (for 4 people) had two towels and no bath mat. The front desk had to be called several times to bring up two extra towels and a bath mat - it took over 2.5hrs since the first call before they did. The spa’s sauna was lukewarm and of the 3 showers available by the sauna - 1 was cold, 1 broken and the other dirty.
The one saving grace was the gentleman in the lobby who was taking food orders because there was no dining in the restaurant (Valentine’s reservations only) was switched on, super helpful and doing his best to mange a difficult and chaotic situation.

10/10

Exceptional

21 Feb 2026

Brenda

I had an excellent stay at the Mystic Marriott! Everything was clean, comfortable, and well maintained. The staff was absolutely wonderful everyone was so kind, welcoming, and helpful throughout my stay, which really made a difference.

The restaurant on site was also really good. The food and service were both great, and it was so convenient to have that option right at the hotel.

The only small things I’d mention are that I stayed during school break week, so the pool area was pretty packed with kids. Also, based on one of the photos online, it looked like there was a hot tub, so I was a little bummed to find out there isn’t one anymore.

That said, it was still a 10/10 stay for me. I would absolutely come back and recommend it to others!

Partner

4/10

Poor

19 Feb 2026

Kimberly

It was advertised on the Expedia site that they had roll away beds for free. I called Marriot directly they said they would provide one for us. When we checked in they said we were not allowed to have one due to the fire Marshall. They did nothing to accommodate us, so the stay was very uncomfortable. They should not advertise an item in amenities when they will not allow it. Very upset with this stay

Friends

2/10

Poor

19 Feb 2026

james p.

They had a problem with the heat all weekend. It was 76 degrees in the room and they had the windows screwed shut so we couldn’t open them.
We complained to the front desk and they said there was nothing they could do. Horrible Valentine’s Day weekend!

Partner

10/10

Exceptional

17 Feb 2026

Sonya

The room was spotless. Everything was excellent! The only thing that I forgot to mention to the downstairs service team was that part of the toilet seat holding screw was on the floor when I went to the bathroom for the first time. It was an amazing stay. The spa was awesome. I want to thank everybody.

Self

6/10

Pleasant

17 Feb 2026

Linda

Missed having a bigger fridge and a microwave. Also the extra fee and getting coupons to compensate for that. The ridiculous cost of the budget at the restaurant.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Aurora

Toilet seat was broken/misaligned
Queen bed too small, too uncomfortable too low to the floor
Pillows uncomfortable
Towels needed fabric softener

Partner

10/10

Exceptional

09 Feb 2026

Lauren

Friendly staff, excellent salon - Grace is terrific - and a great menu at restaurant. Room is spacious and clean. Overall property makes for a relaxing stay.

Leisure Partner

6/10

Pleasant

12 Jan 2026

Kristin

Overall, a very pleasant stay. The staff was friendly and helpful throughout, and the location was convenient and easy to get around from. Check-in and parking were smooth, and the spa services were a nice added touch. The only minor drawback was some noise from neighboring rooms at times, but it didn’t take away from an otherwise enjoyable experience.

Leisure Partner

4/10

Poor

09 Jan 2026

Gina

The towels in our room were visibly dirty and covered in yellow stains. Replacement towels delivered later were also stained. We additionally found hair in the bed (including blonde hair; I have brown hair). When this was reported, there was a long delay in staff responding, and the interaction was unpleasant.

We were also woken up late Saturday night by hotel staff knocking on our door asking if we had requested a rollaway bed, which we had not. Overall, this experience was far below the standard expected for a Marriott resort.

8/10

Excellent

04 Jan 2026

Jamilette

Very nice hotel and convenient location. I got a facial at the spa and my husband got a massage. Great spa but very pricey. The hotel on site is also very expensive, we did not eat on site. We were looking forward to using the pool, but there seemed to be some kind of girls event this weekend so there were tweens all over the pool and lobby and hallways. They were running around the hallways even after 10pm so that was a bit annoying. Also, as another reviewer mentioned, there’s no fan in the bathroom which I thought was a bit strange. The room was very nice, clean and well appointed though.

Leisure

10/10

Exceptional

04 Jan 2026

Mary

yes. it was great

10/10

Exceptional

04 Jan 2026

Michael

Yes. Good stay

8/10

Excellent

02 Jan 2026

Karen

Hotel was clean, staff was friendly. The mattress was quite worn out and uncomfortable leading to back pain each morning.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Azemina

Amazing

Leisure Family

10/10

Exceptional

30 Dec 2025

Maureen

Beautiful building

Leisure Partner

6/10

Pleasant

30 Dec 2025

Livnat

The breakfast was very pooor

10/10

Exceptional

30 Dec 2025

Stacey

Hotel was clean and comfortable. Everyone was very friendly.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

james

My favorite hotel!!

8/10

Excellent

27 Dec 2025

Lymarie

We had a very pleasant stay. The spa was amazing we had a 60 min massage and a pedicure. The spa area us very relaxing. The restaurant at the hotel was good, a little overpriced but it could be the area, breakfast buffet for two was $79. The lobby and bar where decorated for the holidays and it was beautiful. When we got to our room to lay down we noticed our comforter was really dirty it actually looked moldy. My husband went to front desk and thankfully in less than 10 mins we had it all changed. We appreciate the quick service and hope they threw that old one away. Overall a pleasant stay but can be pricey quickly!

Leisure Partner

10/10

Exceptional

27 Dec 2025

Nicole

The spa was wonderful!

Leisure

10/10

Exceptional

21 Dec 2025

Daniel

The staff were great

Leisure Partner

10/10

Exceptional

21 Dec 2025

Laurency

Clean room and amenities

10/10

Exceptional

13 Dec 2025

PAUL

The room was clean and the staff was very good

Leisure Family

2/10

Poor

10 Dec 2025

Mark

Booked the room in October for a December stay. I was informed 2 days before flying out that the hotel cancelled my reservation due to being “overbooked”. Funny how it took you 5 weeks to figure that out. You suck. I’ll never stay there again. BTW… second time this hotel has done this in 3 years to me. Never again.

Business

2/10

Poor

10 Dec 2025

Alex Kurzman

Our reservation got booted 4 days before the Tackle show we were planning on attending. Horrible hotel.

10/10

Exceptional

06 Dec 2025

Jane

The staff was very courteous. We enjoyed the daily complimentary drinks and food vouchers which offset the destination fee charged at check-in. The hotel bar and restaurant were very comfortable and the menu had a nice variety of dinner entrees. We were very pleased with our stay and would recommend the Mystic Marriott.

Leisure Family

8/10

Excellent

03 Dec 2025

Elancia

Overall, the stay was relaxing and pleasant.

One major improvement would be secure wifi. This hotel has open wifi, including in guestrooms and no option to purchase secure wifi.

Self

6/10

Pleasant

30 Nov 2025

Kelly

For a Marriott I expected more. Room was ok…asked for a king size bed and pull out couch. Room only had king bed no pull out couch. They brought in a crap roll away bed. Wasn’t the cleanest. Hair on light fixtures in the hallway. Idk felt more like a holiday inn than a marriott

Leisure Family_with_children

6/10

Pleasant

28 Nov 2025

Maureen

The $40 destination fee was weird, I was given a ticket for two drinks (I'm sober as is my spouse), and $12.50 (which apparently is what a pint of Ben & Jerry's costs, as no change given.)

The toilet paper holder in the room was precariously hung to the wall and surrounded by ripped wallpaper. Even more precariously, the cover for the HVAC unit in the corner was hanging open at the bottom. Sliding door on bathroom is weird. The overall decor was updated and lovely, but there was a lot of wear and tear, dirt streaks on walls, chipped and worn fittings and trim that indicated there isn't a lot of upkeep / maintenance. The sheets wouldn't stay on the bed which worried me about the mattress cleanliness. The outlet next to the bed didn't work. The room didn't have a microwave - there is one for the whole hotel so that was fun. (The room does have a hair dryer, full size ironing board and iron tho, so the absence of a microwave was a bit weird. Maybe there's an amusing story behind it.)

The gym was lovely with plenty of machines and an impressive amount of space and array of equipment. The 2 yoga mats are crumbling and in need of replacement. The pool was lovely and clean and heated, with nice large sheet towels provided.

The ev chargers were functional and very convenient.

I'm torn on this one, but, overall it was more worn than I expected based on reviews I read.

Leisure Family_with_children

6/10

Pleasant

28 Nov 2025

John

Staff was pleasant but incopetent and poorly groomed and dressed

6/10

Pleasant

24 Nov 2025

Adil

Good location. Good size rooms. But the age of the building shows. Dimly lit rooms and entertainment system is dated. No option to stream content!

Leisure Family

10/10

Exceptional

16 Nov 2025

Hannah

Front desk and bell staff were wonderful and efficient.

10/10

Exceptional

31 Oct 2025

Jeff

Great stay. Wish windows would open. Hotels need fresh air.

Business Partner

10/10

Exceptional

28 Oct 2025

lina

Room is clean but mat

2/10

Poor

25 Oct 2025

Ewa

I have never in my life encountered hotel staff that are so incredibly rude. And I’ve traveled a lot.

When checking in, they didn’t even make eye contact with me and spoke to me in such an aggressive tone-I did say something to that person. I came down later at night & was treated so disrespectfully by a different staff member- I walked away appalled! They were so rude to me and the only person working at the front desk so when I got back to my room and found the sheets stained & the TV not working at all— I had no one to call & complain to.

I’m shocked at how poorly I was treated by The front desk staff when I was just trying to check in & later ask a simple question.

Very unprofessional & unwelcoming.

It absolutely ruined my experience at the hotel.

I’m extremely disappointed & think that I should be treated as a human being with kindness & respect. Let alone, for the cost of this reservation- the TV should work, & The bed needs to be clean!!

Also there was no notification of an additional „resort fee” that I was required to pay when I made this reservation.

I’m so disappointed in the poor customer service and treatment of me like I was an inconvenience to the people who work here. Marriot should be ashamed.

Everyone deserves to be treated with respect but this is a business! And customers should not be treated like trash.

Leisure Self

10/10

Exceptional

24 Oct 2025

Janice

I love this hotel we've stayed here before for a group meeting. It is so comfortable it is attractive inside and out, the food is amazing the service is incredibly excellent I mean people come and greet you and show you to where you have to go everyone's very friendly everyone's very efficient I travel a great deal and I rarely experience this level of sophistication at a reasonable price. You are only a few minutes to downtown Mystic and a short ride to New London so a strategically located off the exits but you're up in a secluded area so you feel like you're in the country. Everything is well appointed and I just can't say enough. They even have streaming services on the tv - as a streaming devotee I appreciate that too. If you have an opportunity to stay here please do.

Business Self

8/10

Excellent

16 Oct 2025

joseph

Nice property good locale

Leisure Partner

10/10

Exceptional

14 Oct 2025

Lisa

Great stay! Service was outstanding!! Highly recommend, convenient to everything.

Partner

10/10

Exceptional

09 Oct 2025

Amanda

Stay here!

Hotel is absolutely gorgeous, rooms are so comfortable and stylish. Restaurant and bar were very enjoyable, perfect ambiance. Front desk was super friendly and accommodating.

Business

10/10

Exceptional

05 Oct 2025

MELISSA

Always clean, spacious, nicely decorated. Great little Starbucks in lobby.

10/10

Exceptional

02 Oct 2025

Jaime

All good with this hotel.

Leisure Self