Name: Red Roof Inn Mystic - New London
Address: 707 Colman Street, New London, 06320, US

6/10

Pleasant

18 Jul 2026

Joaquim

Ok

Partner

10/10

Exceptional

16 Jul 2026

Tsungai

Always the best all the time

Business Partner

8/10

Excellent

16 Jul 2026

Thomas

ok

Self

6/10

Pleasant

15 Jul 2026

David

Proximity/Closeness to Mall and USCG Academy.

Self

2/10

Poor

14 Jul 2026

Sandi

The room was filthy. Both beds had stains on the fitted sheets. There was no iron or ironing board in the room. The room smells like marijuana and outside the room smelled like urine. We were in the room for 10 to 15 minutes total and then went and turned in our key and said we would not be staying here and they refuse to refund my money. Do not I advise you to do not stay at this hotel. It’s nasty.

Friends_and_family Friends

2/10

Poor

10 Jul 2026

Susan

It was horrible the room smelled like cigarettes smoke dogs barking in the middle of the night and seemed to occupy monthly residents.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Anthony

Very disappointing, pictures seem to be a different property. Very poorly maintained, room was dirty with ants covering the AC, black mold in the bathroom and the mattresses were only springs. Tiny room even with small beds. Only stayed one night - couldn’t take more than a single night.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Tim

Room itself was clean and fine for the money but it absolutely reeked of stale cigarettes.

Pet

6/10

Pleasant

28 Jun 2026

Pamela

The room was smaller than I expected
It was very tight. My husband and I could not walk in between the foot of the bed and the TV at the same time.
I believe there were people being housed by the city in this hotel.
We saw people walking from the hotel to get across the bridge to New London every day.
Construction workers may have been there as well. There were two or three large equipments in the parking lot.
Our housekeeper was very kind and attentive to the room.
Management needs to renovate and update for the price! No breakfast! Only coffee.
I believe I might have chosen a different hotel than what I was looking at.
Thanks!

Family

2/10

Poor

27 Jun 2026

John

We took one look at the room and the hotel in general and didn't stay. The room was dirty, and smelled of cigarette and pot smoke. The beds were in bad shape with dirty stained linnen. The room needed repair everywhere. We asked for a refund, didn't get it. Don't expect it! Expedia should be ashamed to represent and recommend this particular hotel.

2/10

Poor

31 May 2026

Lamont

I had a roach in my room the hotel would be perfect if everything was renovated and cleaned the ac went out in my first room and the second room the toilet would be not stop running all night ground maintenance was horrible I don’t know how places like these pass inspection but other than that no complaints just could be way cleaner

6/10

Pleasant

18 May 2026

Matthew

Old and not very clean, but it worked.

Self

2/10

Poor

12 May 2026

Morgan

The entire place was disgusting. We had to change rooms because of stains and debris on the sheets. We were moved to a room with a massive crack in the mirror, a bathroom you had to stand in the tub in order to shut the door, smelled like wet cigarettes, the smoke detector was covered with a plastic bag. Stains and mold on everything. It was so bad we left a day early and found a clean hotel nearby.

Partner

2/10

Poor

26 Apr 2026

Fabio

Smoking

2/10

Poor

16 Mar 2026

Abram

They're horrible

Self

8/10

Excellent

07 Mar 2026

shermika

Staff was kind but no extra washcloths the property has a lot of dog poop. The bath soap smells really good.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Michel

Although I had checked in early, I immediately left for a wedding, and returned at 9 p.m. The heat was turned off in the room, the electric heat wasn't very effective. By 11 p.m. it was still cool.
Also reported the toilet wasn't working properly.
And ... my credit card wasn't charged for the room, but a hold was put on my card--purportedly until the cleaning staff had cleaned and checked the room. And then, I was informed the \"security\" charge would, in 3-5 business days be refunded (or--and this wasn't clear--whether the room rate I booked through Hotels.com, would be deducted from the withheld monies, and the balance credited to my credit card account). I've never heard of such a thing, nor experienced it at any other lodging facility.

Self

4/10

Poor

26 Jan 2026

McKenzie

Floors were not clean, shower curtain was ripped at the top, gunk on the wall, shower head practically coming out of the wall, shower was either scorching hot or ice cold, undisclosed $100 hold once I checked in. Bed was stiff and the sheets were more than wrinkled

Leisure Self

6/10

Pleasant

03 Jan 2026

Brian

Weird buzzing sound when bathroom light was on.

Self

4/10

Poor

26 Dec 2025

Kristen

Let’s be honest, this is a step above being homeless. Room was dark and small, lots of sketchy stuff going on around us. In a positive note, they let us have our dogs there.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Steven

Service was great the room was cleaned every day and the front desk was very accommodating

4/10

Poor

23 Dec 2025

Nicholas

The bathroom was not really clean there was soap scum in shower
than there was a problem with toilet not flushing
contacted front desk said they would bring a plunger
they couldnt find it
they did put us in another room so that was good

Partner

6/10

Pleasant

22 Dec 2025

Paul

The heat was on when we arrived which is a very good thing in winter in New England. The room was clean and had been recently painted, however the beds need to be replaced the room had a microwave and refrigerator which actually I did not use the most annoying thing is that exactly 11:00 someone came and banged on the door to make sure that we are getting out this was not a cleaner!! We arrived at 3:00 a.m. just a tiny bit of courtesy would have been welcome

Leisure Family

6/10

Pleasant

08 Dec 2025

Dawn

Needs update.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Rodolfo

Nice place

6/10

Pleasant

23 Nov 2025

Robert

The room was dated and had a funny odor and not sure if it was the refrigerator in the room or the ice machine in the hallway making a strange whooshing noise all night. If you are passing through and everything else is sold out, this'll do.

Leisure Family

6/10

Pleasant

11 Nov 2025

Donna

Bathroom needs work

4/10

Poor

08 Nov 2025

Jacob

I didn’t realize my room would have a door to the outside. I assumed the door would open to a hallway. The pictures online didn’t reveal this. The room was ok. The AC worked well. The bed was comfortable. I’m glad there were hardwood / laminate floors instead of carpet. Neither the sink or shower had any soap. I didn’t feel completely safe having a door lead to the outside.

Leisure Self

2/10

Poor

07 Nov 2025

Dakota

Black mold all over bedroom shower and ceiling and bed was sunken in

10/10

Exceptional

06 Nov 2025

Lorelei

Room was clean and surprisingly big. Quiet neighbors everything we needed and loved the fact that we had a microwave and refrigerator. Perfect place for a quick stay.

Leisure Family

10/10

Exceptional

02 Nov 2025

Florence K

Clean, convenient place, reasonable price

10/10

Exceptional

26 Oct 2025

jack

The bed was very Comfortable & Area had dining close by……

Leisure Self

6/10

Pleasant

16 Oct 2025

John

This hotel was fairly clean, but is not well maintained and beat up.

Self

8/10

Excellent

14 Oct 2025

JOHN

comfortable and quiet

6/10

Pleasant

12 Oct 2025

Catherine

For what i paid, under $100 , the room was what i expected. Was clean but the window needed cleaning and yes its a pet friendly motel but mamy scratch marks, missing paint on walls and doors

Leisure Friends

2/10

Poor

12 Oct 2025

Raegene

We checked in and checked back out after not even 10 minutes. The room was OK at best but I got so uncomfortable staying there I had to leave. First red flag was the person at the desk red my room number out loud while there was someone else in the lobby. I should’ve listened to the majority of the reviews.

2/10

Poor

06 Oct 2025

Andrew

Crack motel

Very old and crappy hotel. Felt like staying in a crack house. $20 a night would be more appropriate

Partner

8/10

Excellent

29 Sep 2025

Scott

Convenient

Leisure Family

4/10

Poor

22 Sep 2025

Denise G

Although the check-in and check-out process was smooth and staff friendly, the property sucks. The pictures suggest a newer facility with comfortable accommodations. However, the room I entered was musty with a mold-like smell, the bed felt like cardboard, and the ‘office chair” wobbly. The mini refrigerator was plugged in yet hot..?? The fixtures are dated with caked on dust. It is very obvious the cleaning staff does the best they can but honestly, I would never stay here again. If you are passing and need inexpensive….by all means. Otherwise, do not do it. Oh, the only other upside, never felt unsafe even with what seemed like long-term residents and the comings and goings.

Leisure Family

4/10

Poor

21 Sep 2025

Theophilus

The bath tub was so slippery that I fell and hurt my back. There were so many flies that I had to complain.

Business

2/10

Poor

06 Sep 2025

Verified traveler

Awful Hotel

Disgusting hotel. Seems like a home for many people whom hang out on the patio/walk way all night smoking and talking until wee hours of the morning. Smoke comes directly in your room from the wall ac unit. Could not sleep all night left at 5am. Never again.

Partner

4/10

Poor

27 Aug 2025

Rhoderic

Great

Leisure

2/10

Poor

25 Aug 2025

John

poor air quality - do not stay here

the room smelled of cigarette smoke -I asked to chang rooms but the woman at the front desk said it was not possible -I cannot drive at night so I had to sleep in my car -because the small in the room was making me sick -yes really -I will be requesting a full refund and that this location be de-listed from hotels.com and also that the New London BOH inspect room 122 for mold and air quality -this is dangerous

Partner

10/10

Exceptional

22 Aug 2025

Erik

Good price and good condition

4/10

Poor

17 Aug 2025

Melinda

The property is very run down.

Pet

2/10

Poor

14 Aug 2025

Nancy

Though the Inn sat in a nice wooded area, it seemed to be dicey looking. There were people who looked homeless walking around outside and one watched us the whole time when we walked our dog. It was great they accepted pets but there was no way I would take my dog out in the middle of the night. We had to give a $100 deposit on check in. When we got to the room it was run down looking, mounds of plastered on walls were holes had been covered, paint missing from door, cracked window, and the bed sheets looked like they had been slept in. We just didn’t feel safe and even though we were exhausted from a six hour drive and wanting to see Mystic the next day, we asked and received our deposit back. The Manager asked why we weren’t staying and I said we just didn’t feel safe. He told me “We are here”. Well how would that help us when the lobby wasn’t nearby? We did not get a refund.
We drove through the night and rain six more hours to get home. We have stayed in Red Roof Inns before but this one was not the same quality.

6/10

Pleasant

03 Aug 2025

Huang

When we got the room the air spay very stong

6/10

Pleasant

01 Aug 2025

Emmanuel

Ahh

Bed was a king size. One side of the bed sloped down. The bathtub was ok but there was stains and rust spots in the shower. The heater in the bathroom looks like they painted over it and the heat from it over time has it peeling and looking pretty gross.

Partner

8/10

Excellent

28 Jul 2025

Cesar

Quiet but no coffee maker & No fridge.

Leisure Partner

4/10

Poor

23 Jul 2025

Sean

There were a lot of sketchy people around and a lot of frequent flyers. I didn’t pay for the cancelation when I booked online and I will start doing that. If I could have got a refund and went somewhere else I would have. The room was beat up, bed was hard and I had flies landing on my face all night. I didn’t even use the shower. There was a sign at check in that they needed a $100 deposit. If it was on your card you would get it back in 3-7 business days or you could do cash. Luckily I had cash and I got it back at check out. Just a lot of shady people around that I wasn’t expecting for this hotel or town.

Leisure Self

6/10

Pleasant

13 Jul 2025

sharibrielle

It was good for a shower and air conditioning. The spring beds are so outdated it felt like we were sleeping on ironing boards. The bathroom could use a paint job. There was only 1 outlet that worked in the entire room.

Leisure Family

6/10

Pleasant

07 Jul 2025

Marc

Good staff. Room was comfortable enough but a bit of cosmetic damage. Location was not great. A lot of the people staying there or around the area

10/10

Exceptional

04 Jul 2025

Steven

We had a problem with the TV it was replaced the next day with a larger one nicely done

6/10

Pleasant

27 Jun 2025

Steven

Average

2/10

Poor

24 Jun 2025

Denise M

we did not stay at this property because the review said that there was a major roach problem so we picked a different hotel

10/10

Exceptional

19 Jun 2025

Adalgisa

No comments

10/10

Exceptional

15 Jun 2025

Edgardo

Its good

Business Self

6/10

Pleasant

12 Jun 2025

Anne

Pretty surroundings, pleasant staff,. The facilities need some work--lots of stuff is broken, eg the in-room safe, no electric outlet near the desk, slow internet.

Leisure Pet

10/10

Exceptional

11 Jun 2025

Melanie

It was clean and convenient 🙂

Business_and_leisure Pet

6/10

Pleasant

26 May 2025

Jason

The room was nice, however not as clean as other hotels I have stayed at

6/10

Pleasant

22 May 2025

Paola

Customer service was great but you get what you pay for, although the rooms say no-smoking it smelled like a pack of cigs. People in other rooms were very loud, however, this is a per friendly hotel!

Business Self

2/10

Poor

19 May 2025

Amber

The room we stayed in had things falling apart. The heating unit was rusty, the toilet squealed every time you flushed. It was not well maintained.

Leisure Partner

4/10

Poor

17 May 2025

Anthony

I was a little disappointed I thought the rooms would be a lot better I travel a lot and I’m accustomed to 5 stars and I would rate this place a 2 and a half

2/10

Poor

05 May 2025

James

Zero Stars

The first room was absolutely disgusting, it smelled like cigarette smoke, the front desk did immediately offer a second room however the second room was probably worse off because that one smelled like cat pee, and I had to go and clean the filter of the air-conditioning unit myself in order to get the unit to blow cold air. Also, we were greeted in the second room with a little party favor left in the toilet floating around, I’ll leave it to your imagination from there. I would give this zero stars if it was an option.

Partner

10/10

Exceptional

01 May 2025

Melanie

Clean and very hospitable.

10/10

Exceptional

27 Apr 2025

Jairo

Good service

Business_and_leisure Partner

6/10

Pleasant

27 Apr 2025

Vania

Decent stay. Affordable!

Leisure Partner

4/10

Poor

07 Apr 2025

Lindsay

For the price that we paid per night, I wasn’t expecting much. The motel is very budget…you get what you pay for. That being said, it seemed safe. However there was a “nice lady screaming” quite frequently, though it seemed she was enjoying herself. And everywhere smelled like weed. Aside from that, it wasn’t bad. Actually my biggest issue is there is NO fridge in the room. But luckily we had a cooler.

Business_and_leisure Family

6/10

Pleasant

07 Apr 2025

Kathryn

some young couple male and female were yelling and screaming at each other at 6;00am went on for 20 min, no one from the managment did anything about it, i called local police to report demestic issue.

Leisure Partner

6/10

Pleasant

06 Apr 2025

Stephen

Lots of really noisy people.
.

Business Self

10/10

Exceptional

31 Mar 2025

JHONATAS

Lovi was very helpful.

Business Family_with_children

10/10

Exceptional

30 Mar 2025

Michelle

IT WAS EVERYTHING I WAS EXPECTING, GREAT CUSTOMER SERVICE, CLEAN ROOM, COLD REFRIGERATOR, WORKING TELEVISION, GREAT WIFI CONNECTION...WILL VISIT AGAIN IN APRIL 2025...

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

joseph

Staff was helpful

Self

8/10

Excellent

22 Mar 2025

david

Noisy bathroom vent.

Leisure Partner

10/10

Exceptional

16 Feb 2025

Neida

Staff was very nice and room nice and clean.

Leisure Partner

8/10

Excellent

04 Feb 2025

Jose

It was nice bathroom needed a little updating but overall good place to be for a few nights

8/10

Excellent

31 Jan 2025

Eddie

Nice

Business Partner

10/10

Exceptional

23 Jan 2025

Nicholas

Great rooms and the staff is very professional.

Partner

6/10

Pleasant

20 Jan 2025

Sunita

Everything was good except my bathroom kept clogging up

10/10

Exceptional

15 Jan 2025

Eddie

.

4/10

Poor

20 Dec 2024

Laura

The day shift staff person is not knowledgeable in her position. There is not a working ice machine. There is not a cart to bring bags to rooms. And no.one to help.

Leisure Self

8/10

Excellent

15 Dec 2024

Melissa

Stayed one night. No issues. Coffee maker in the room and lobby.

Business

8/10

Excellent

21 Nov 2024

Chelsea

Local

Business_and_leisure Self

8/10

Excellent

21 Nov 2024

Chelsea

Local

Business_and_leisure Self

8/10

Excellent

18 Nov 2024

Chelsea

Close to alot of stuff

Business_and_leisure Self

4/10

Poor

14 Nov 2024

Ariel

Very run down, has weird smell in room. Walls are extremely thin you can hear everything around you. Not adequate outlets.

Partner

8/10

Excellent

13 Nov 2024

Sharon

The room was clean. It was a comfortable stay. Could use an extra pillow on the bed.

Leisure Family

2/10

Poor

29 Oct 2024

Verified traveler

Not recommended - Smelly Room and Broken Lock

I do not recommend this hotel. It is terribly managed. Upon entering my room, I was greeted by a terrible smell that made my stay uncomfortable.

The key card situation was frustrating; it didn’t work upon arrival, and the staff suggested I just come to them whenever I needed to get in. By the next morning, it miraculously started working, but after a long day out, it stopped functioning again.

Overall, my experience was disappointing, and I would advise looking for alternative accommodations.

Business

8/10

Excellent

28 Oct 2024

Jason

No issues

Quet. Not bad for the pricee. Ill be back.

Business

8/10

Excellent

27 Oct 2024

Madelyn