Name: Hilton Mystic at the Aquarium
Address: 20 Coogan Boulevard, Stonington, 06355, US

2/10

Poor

03 Aug 2026

Gary

This stay was horrible! Their \"system\" was down when we arrived, they could not check us in or give us a room, they took our number and told us to leave and they would call when the system came back. Not sure if that point we should have started looking around for an alternative hotel. They called us back in a couple of hours. We checked in and went to our room, dropped off our bags and went to dinner. When we got back to our room, we were exhausted from the 3 hour travel and the check-in ordeal. I had my phone as a hotspot, since the WIFI was not working. When all of a sudden an person with a card key in his hand comes walking in our room! He saw my wife in the bed and left the room immediately, I went out in the hall way and the customer said he was just assigned this room. He was headed back the main desk to resolve. About 30 minutes later, another (different) person tried to enter our room, I had the locks on this time, I went out in the hallway and spoke to the second party, heard the same answer, \"I am assigned to this room\"! I went to the main desk and complained, I observed multiple people with scraps of paper writing down room numbers. Clearly the system was still not working and they had no clue how to manage this outage, (no back up plan). When I went back to my room I was locked out and had to return to the front desk and have them reactivate our key cards. No discount was offered at checkout. I have been a time Hilton Honors member, not for long.

10/10

Exceptional

03 Aug 2026

Kristy

Fun hotel close to stuff like the aquarium. They needed more front staff because check in took more than 20 min. The line hardly moved.

10/10

Exceptional

31 Jul 2026

Jennifer

The property is so fun with its aquarium theme; everything is really well thought-out. The rooms are very comfortable, and it was just a lovely stay. Would definitely come back!

10/10

Exceptional

31 Jul 2026

David

The hotel was super clean and beautiful.

4/10

Poor

31 Jul 2026

Jacqueline

We asked for late checkout and were not bathrooms were outdated

10/10

Exceptional

30 Jul 2026

Jamie

Very nice restaurant and staff was lovely.

10/10

Exceptional

29 Jul 2026

Amy

Great location for Olde Mistick Village and the aquarium. Short drive to everything else. Hotel could use a few more exterior doors and/or luggage carts because it is really spread out, but it was clean and very upscale. Nice pool, too. Restaurant… Server was lovely, but food and beverage were severely lacking. Would definitely stay again, but would take advantage of the excellent nearby food options. (Definitely go get a donut at Deviant.)

10/10

Exceptional

29 Jul 2026

Denise

the hotel was beautiful and in perfect location

10/10

Exceptional

29 Jul 2026

Michelle

Room smelled a little ‘musty’

10/10

Exceptional

29 Jul 2026

Sarf

The location is excellent - although not by the e bridge in downtown but still by the small stores that covers all interests and varieties. I wish the hotel offered free breakfast.

10/10

Exceptional

28 Jul 2026

Robert

I would definitely stay there again when visiting Mystic!

8/10

Excellent

27 Jul 2026

Mohit

No complimentary breakfast.

10/10

Exceptional

27 Jul 2026

Jacqueline

Everything was great! Will come again

10/10

Exceptional

26 Jul 2026

Ashley

This hotel is absolutely beautiful on the inside and out. It is in the prime location as well.

10/10

Exceptional

26 Jul 2026

Douglas

All good, only complaint was toilets must be upgraded to \"Just Right Height\" almost fell it was a long way down!

8/10

Excellent

24 Jul 2026

Mary

This hotel was great. The staff was a little bit rude to my daughter. Who’s a teenager. Other than that, it was fine.

10/10

Exceptional

23 Jul 2026

Judy A.

Good accommodations, helpful and friendly staff,

10/10

Exceptional

22 Jul 2026

Megan

Beautiful hotel in a great location. It is nice & clean, with spacious rooms and great amenities. The fire pits were wonderful.

10/10

Exceptional

21 Jul 2026

Nancy

The property was attractive and very well located-- convenient to many places one would want to visit when in Mystic, CT. Staff members were unfailingly helpful. Thank you!

Partner

6/10

Pleasant

20 Jul 2026

Hedvig Sophie

There was trash in the hallway outside my room and people seemed to hang outside in the hallway and talk very loud. A bit run down hotel, aircon needs a fix. Otherwise great.

Self

10/10

Exceptional

20 Jul 2026

LeAnne

Excellent friendly staff. Very kid friendly. We enjoyed our stay

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Tony

The staff was very helpful and professional also pleasant

Partner

4/10

Poor

14 Jul 2026

Susan Ellen

First of all, there were not many staff members who knew what they were doing. You could ask a question and they didn’t know the answer. We asked for sugar for our coffee and they brought cream. We asked for more regular coffee and we got decaf. We called for room service and breakfast was overcooked and had no flavor. We had a few glasses to be taken and they left them for days. It wasn’t as clean as I wanted especially for a Hilton. The room temperature was too hot. We turned it down and it went up. Very disappointed

Family

10/10

Exceptional

14 Jul 2026

Jhonny

Super family friendly. Love that they had daily activities for the kids.

Family_with_children

8/10

Excellent

13 Jul 2026

Stephen

The property is directly across from the Mystic Aquarium and many shops and places to eat. staff seemed friendly. Property seemed more geared toward families and children.

Partner

10/10

Exceptional

11 Jul 2026

Michele

Beautiful hotel. Close to everything. Staff and bar are great. Everyone is so friendly and housekeeping is great

Partner

8/10

Excellent

10 Jul 2026

Mary

The common areas of the property are well done and on theme. The rooms were fine, hallways kind of odd. Checkin staff was great and we had dinner in the restaurant which was also good.
The location is really good across from the aquarium and the adorable olde mistik (sic) village. The seaport museum was only a few minutes drive away.
My only complaint was how long breakfast took. At a tourist hotel where people have plans breakfast shouldn't take an hour. You can order off the menu or get the buffet. I found myself getting to-go one day because there was a long wait for a table, and another day I got to-go and an omelette took almost a half hour.
We would definitely stay there again.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Laura

Description included proximity to a shopping area- it was a re-creation of a historic village. My fault for not researching what it was as I appreciate the authentic and not a re-creation. It was close to the main Mystic area for shopping and restaurants.

8/10

Excellent

07 Jul 2026

Allen

Great location and extra benefits for the kids.

Family

10/10

Exceptional

07 Jul 2026

James

Great !

10/10

Exceptional

07 Jul 2026

Philip

Clean room and friendly staff

Family

8/10

Excellent

07 Jul 2026

Lori

Well maintained hotel. Friendly staff.

Self

8/10

Excellent

05 Jul 2026

Mark

Great place to stay, everything was excellent. The staff was very kind and the restaurant inside was great!

Partner

10/10

Exceptional

04 Jul 2026

Maria

Everything was so good, breakfast good, very clean all the hotel, the staff very friendly and the bar was so helpful 😃. We have a good time

Family

8/10

Excellent

02 Jul 2026

Thomas

The hotel was very nice. Staff was friendly and helpful. Good location.

Friends

8/10

Excellent

02 Jul 2026

Vincent

Great trip great location

Partner

8/10

Excellent

01 Jul 2026

Patricia

Breakfast was delicious had some toilet issues but was rectified, I would definitely stay here again.

6/10

Pleasant

29 Jun 2026

Robert

I didn't like there were no towel racks / hooks nor a bathroom exhaust fan.

Friends

10/10

Exceptional

29 Jun 2026

Gavin

Family friendly. Scavenger hunt, movie nights in the pool area.

Family_with_children

4/10

Poor

28 Jun 2026

John

Lousy beds, no outdoor seating, over priced

10/10

Exceptional

27 Jun 2026

bonnie

Loved the lounge with the outdoor firepit, it was family friendly and pool was loved by the whole gang!

Family_with_children

8/10

Excellent

27 Jun 2026

Jonathan

The room was clean, the pool was great. The restaurant and staff were phenomenal.

Great location for either the beaches or Mystic waterfront, plenty of parking, and the hotel staff were friendly and helpful for anything.

Would recommend and stay again.

8/10

Excellent

26 Jun 2026

louise

Only thing that would be a negative is that breakfast was in a restaurant and not provided by the hotel.

Partner

8/10

Excellent

22 Jun 2026

Robert

Pool water not optimally clear.

Family

8/10

Excellent

22 Jun 2026

Jessica

Very nice hotel. Rachel at the bar was fantastic!

Partner

2/10

Poor

21 Jun 2026

RUSDEL

Not worth the money......

6/10

Pleasant

19 Jun 2026

Melissa

While our room was quiet and the staff very friendly, there were also stained sheets, and a few other things. We expected more for the high price tag and Hilton name.

Family_with_children

10/10

Exceptional

18 Jun 2026

Theresa

Clean room and delightful staff and food

Family_with_children

2/10

Poor

16 Jun 2026

Annabel

I saw a cockroach or some bug on that bathroom floor at night. I stepped on it thinking to take a photo in the morning. But it must have walked away because it wasn't there anymore. Interestingly, my wife saw another bug which she flushed down the toilet so we encountered 2. I rang guest services and the supervisor or manager got on the phone and suggested that customers bring them in from outside. I was appalled by her lack of empathy without investigation and blaming the customer instead. I mentioned this to my wife and she said I should have mentioned that if that we had come from another Hilton hotel in Warwick. That supervisor needs to go back and retrain.

I also complained about the disgusting sink hole which normally is discolored if its not clean but that room #250 had layered black mold. Disgusting and they stay is the first time we complained after 40 years in staying at Hilton hotels

Partner

10/10

Exceptional

15 Jun 2026

Tatyana

This was a mom & kids trip to explore mystic. We had a fabulous time! The hotel is conveniently located right across the street from the aquarium & the old mystic village. If you’re traveling without kids & want to stay in a more beachy part of town I’d recommend staying over the drawbridge area. Either way this hotel was very kid friendly, the pool area is nice & not like most hotels. I’d definitely come back.

Family_with_children

10/10

Exceptional

13 Jun 2026

Timothy

Very nice Hilton property. well maintained and neat and clean as a pin from the lobby to the rooms. Staff was absolutely fantastic and really impressed us with great people skills and always a smile and warm greeting anytime they saw us. Great location to dining shopping and all attractions and beaches. would highly recommend and look forward to staying here when we come back in the fall. Thank you all for a great experience!❤️

Partner

10/10

Exceptional

12 Jun 2026

thomas

Quiet location. Spacious rooms. Walking distance to dining and shopping. Q
Grocery store close by. Very comfortable bed. Bathroom needed overdue maintenance.

Partner

8/10

Excellent

11 Jun 2026

Lori-Anne

Room was slightly dirty. Otherwise the property was good and located close to downtown Mystic.

Family

10/10

Exceptional

11 Jun 2026

Dana

Great for families, our kids loved the pool and the scavenger hunt! Helpful staff and excellent location too. Will stay here again!

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Lisa

I enjoyed my stay here.

Self

10/10

Exceptional

06 Jun 2026

Jennifer

Great location and hotel

10/10

Exceptional

05 Jun 2026

Darren

Loved the nautical decor throughout the hotel.

Friends

10/10

Exceptional

01 Jun 2026

Melissa

Staff were very kind and helpful when we needed it. The hotel was clean, the rooms clean. The best part is the pool area, so clean and nice seating. We enjoyed our stay.

Family_with_children

10/10

Exceptional

27 May 2026

Hernan

Easy accèss from town

Family

10/10

Exceptional

27 May 2026

Natalia

The hotel was clean had lots of amenities.
The restaurant at the hotel was great and the bar open late.
Close to shops and restaurants. Starbucks is across the street.
The hotel has lots of comfortable seating areas.
I would definitely return to this hotel…

Partner

10/10

Exceptional

19 May 2026

Martin

It was a nice visit to Mystic Village, Mystic, and cruise on the Argia. It's a nice walk to Mystic Village and the Aquarium. A very short drive to downtown, the draw bridge, and the Argia. The S&P Oyster Restaurant and Bar was very good, although there are many restaurants to choose from. There are also many shops to browse in town.

Partner

10/10

Exceptional

18 May 2026

Tory

Nice hotel, clean, quiet and at a great location. Directly across from the Mystic Aquarium and within walking distance to other attractions in the area.

Self

10/10

Exceptional

15 May 2026

Chris

Such friendly folks at hotel and in the entire area. Wonderful stays always

8/10

Excellent

12 May 2026

Francesco

Clean and cozy

10/10

Exceptional

12 May 2026

Ryan

Great rooms! Amazing location, within walking distance from several restaurants and shopping. Also across the street from the aquarium!

Friends_and_family Family

8/10

Excellent

11 May 2026

Kristie

The property was clean, nice amenities and close location to shops, restaurants, and attractions.

Family

6/10

Pleasant

10 May 2026

Nancy

Plan was to visit the pool and have the movies playing over the pool. Called to confirm it was happening. Got there and they couldn’t get it to work. Rooms were dirty and dated

Family_with_children

10/10

Exceptional

10 May 2026

Lisa

Positives ... Excellent location to area attractions, comfortable bed and clean room, friendly staff, breakfast buffet had alot of options, multiple kid friendly activities
Negatives ... unheated indoor pool water was freezing cold, clams and spaghetti dinner was tasteless.

Partner

8/10

Excellent

08 May 2026

Richard

It was very nice and clean. The only concern was the towels were scratchy.

Partner

10/10

Exceptional

04 May 2026

Gerlin

We liked the hotel’s location and quiet atmosphere. We appreciated the fact that we could hop in the car and be on our way to downtown without any hassle. Our room was already clean and ready when we returned from our daily forays. I must say that the checkout young lady was professional and very friendly. I guess this attitude helps a lot in a service industry like hotel service. We would definitely return in the future to this location and recommend it to friends.

Family

10/10

Exceptional

03 May 2026

Sandeep

Great location, easy access, comfortable beds, and plenty of parking. The staff was very friendly as well.

Partner

10/10

Exceptional

30 Apr 2026

Scott

Great staff and a great stay for my family.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Betty

Hotel was clean, staff was friendly, room service was quick and food was very good.

Family_with_children

6/10

Pleasant

28 Apr 2026

Kelly

Everything was good. The scavenger hunt for kids was great. The veggie options for dinner in the restaurant were lacking. The pool (which we were really looking forward to) was cold. And had a ladder set up with workers installing a projector (?) the entire morning.

Family_with_children

6/10

Pleasant

27 Apr 2026

Michele

In all of my years of travel, I have never been charged an Early Check-In Fee. The fee was to \"rush\" the cleaning of a room. Yet once I said that I'd pay the fee, the room was ready. When you check in, either a room is ready for you or not. Being charged a fee to get to your room that is cleaned & ready is absurd, especially since I'm attending an event that is being held at that hotel!

Self

10/10

Exceptional

27 Apr 2026

Christina

Such a cute hotel with all the Hilton amenities. All the nautical decor and under the sea pool made it the perfect spot for our mini Mystic getaway.

Family_with_children

8/10

Excellent

26 Apr 2026

michael

Hotel was clean room was nice and clean!
Pool was small looked bigger in pics online. Great location right across street from aquarium and mystic village shops. Near restaurants and Starbucks and a Dunkin’ depending on your choice.

Family_with_children

6/10

Pleasant

26 Apr 2026

Robin

Liked the room overall. Clean. Bed comfortable. It was missing the usual amenities like a light on the desk. Note pad & pad. Extra blankets and pillows. Had trouble regulating the heat in the room. Why is toilet paper so far behind the toilet?? Night light in bathroom.

Family

6/10

Pleasant

23 Apr 2026

Robin

When we walked in our room, it smelled like cigarettes. Unable to get a refund from booking through hotels.com, the manager immediately offered to ozone our room in which we needed to leave for an hour. It was an improvement upon our return. She also offered us free dinner. We ate offsite but it was nice. Sadly, the smell returned the next day. The staff was helpful and it was a convenient location but more suited for families with young children. If you want a more serene place, I would go elsewhere. The staff was great, I would not return as the hotel rooms could use an update, quite shabby, and the air system had a permanent cigarette odor in our room. We would have left if we were able to get a refund.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Camille

Great hotel with kids!

8/10

Excellent

20 Apr 2026

Lindsey

We didn't get great service at the restaurant but otherwise great stay

Family_with_children

10/10

Exceptional

19 Apr 2026

Denis

Great property

Partner

10/10

Exceptional

19 Apr 2026

William

The room was clean and comfortable, and the breakfast buffet was well stocked and nicely presented. The location is excellent: across the street from the aquarium, restaurants and shopping and a short drive from the museum and downtown Mystic. I highly recommend this hotel.

Partner

10/10

Exceptional

19 Apr 2026

Sandra

Literally right across the street from the aquarium and a short drive to downtown Mystic. Very family friendly. Beware of the pool there is a lot of children lol the walls were pretty thin so we kind of heard everything. But for the location and for the price, you can’t beat it.

Friends

10/10

Exceptional

18 Apr 2026

Stephen

we ate at diner

Partner

10/10

Exceptional

16 Apr 2026

Ashleigh

Very happy with our stay

6/10

Pleasant

14 Apr 2026

Nancy

The hotel is always near and clean for our stays. A few things were a bit off the usual experiences. A desk employee on the 12th was a bit unprofessional when we inquired if our room was ready. The person who checked us in when our room was ready was great. The pool was cold on the second day due to new water added. Tried to get breakfast to go this morning from the Iron no one ever came to take our order despite a gentleman telling us someone would be over. Overall our experiences have been very good here but not quite hitting the mark on this trip.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Amanda

This hotel is so much fun! From all the nautical touches to the kid entertainment and pool we really enjoyed ourselves. We also had a wonderful experience at the restaurant on the property, the clam chowder, rib eye and one drunk punch were Devine.

Family_with_children

8/10

Excellent

13 Apr 2026

Leigh Ann

Very nice hotel. I wish they would of replenished our coffee pods for day 2

Partner

10/10

Exceptional

12 Apr 2026

Jen

We were able to check in around 330pm, room was very spacious. Great location with many activities walking distance. Less than 10 minutes from Mystic Seaport.

Partner

10/10

Exceptional

12 Apr 2026

Kathryn

Staff was friendly, rooms were clean, amenities were great (esp. if you have kids), walkable to aquarium and Mystik Village. I love, love, love this hotel. We’ve been here multiple times.

Partner

6/10

Pleasant

10 Apr 2026

ian

Room was not clean. The bathroom tub had hair everywhere. We liked the breakfast buffet.

Family_with_children

10/10

Exceptional

10 Apr 2026

Cyndee

You had a choice of served breakfast or Buffett we tried service the first day and then buffet the 2nd both were good with plenty of options.

Friends

8/10

Excellent

10 Apr 2026

Mike

A free continental breakfast would be a nice addition. Nothing fancy...maybe some pastry and bagels alongside the coffee...and it would save us a trip each morning to the nearby Starbucks. Other than that, we love the place.

Family_with_children

6/10

Pleasant

10 Apr 2026

Andrea

Nice sized room. Comfortable beds. Good water pressure. A good location in Mystic. The heating unit continued to blow cold air despite trying to adjust the thermostat.
We informed the front desk and later we were told it was fixed-but the problem continued.

Friends

10/10

Exceptional

09 Apr 2026

Symon

Clean, very kid friendly. Would have loved a bigger bed but overall comfortable stay.

Family_with_children

2/10

Poor

06 Apr 2026

Carl

Horrible service. Room wasn’t cleaned. Asked 6 times throughout the day. They even sent a cleaning crew up who came to the door and told us they were cleaning our room next. We waited in the lobby and killed a chunk of the afternoon. It was raining so we were just trying to relax. Got back to the room and it was still not cleaned. The a man came by before we went to dinner to clean it. All he did was put sheets on the bed.

They told us since we booked through Expedia that they cannot refund me anything. They claimed they would have comped me my 2 nights. Expedia didn’t really save me money on the room so I’ll be booking directly from now on.

Horrible service overall at the hotel. It’s a shame too cause I always stay here

Partner

8/10

Excellent

05 Apr 2026

Talon

Hotel was nice, check-in counter staff was friendly and helpful. Room was very comfortable and the restaurant was amazing.

Did not appreciate housekeeping repeatedly knocking on the door despite having the privacy hanger on the door. I was alone in my room trying to use the jetted tub so I could not answer, and the constant knocking was frustrating. They came back again shortly after my husband returned to the room where we found out they just wanted to bring more towels. We didn't ask for towels, we only had a 2 night stay and there was already plenty of towels in the room. A bit frustrating so I had to dock a star.

Partner

4/10

Poor

05 Apr 2026

Kevin

Pool was over chlorinated. Iron restaurant was NOT good at all. Overall, the whole experience was overpriced when i can get the same mediocrity service from a 3 star hotel for 1/3 the price.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Felipe

Great family experience only thin was the check in that although I have Hilton Honors had to go to the front desk and the person there was not so knowledgeable of the area or helpful as the room was available 1 hr late. All the rat was great