Howard Johnson by Wyndham Mystic

2/10

Poor

15 May 2026

Roxanne

It needs a major reno badly!

No one should be changing the locks on your room while you are away and without your knowledge. Couldn't believe this happened to us. :( Not happy!!!

Partner

4/10

Poor

14 May 2026

Luis Adrian

Terrible costumer service in front desk, i was asking for my 100 bucks refund but they never did it.

Friends_and_family Family

4/10

Poor

13 May 2026

Jennifer

The parking lot was all torn up. The lock to the glass lighting door did not work. The beds were all spring and not comfortable. The building smelled. Water pressure was not good.

2/10

Poor

11 May 2026

Megan

We had a horrible experience. The first room were given had a horrible wet mold smell and a filthy bathroom. We were placed in between about 5 rooms under construction, so there was a lot of noise until about 5:30 PM. Mold and rust all over the shower. When I tested the water, the spicket flew off of the wall and hurt my shin. When I went to the front desk, they apologized and gave me another room. No comps offered or anything. The next room was a bit better with less of a smell and cleaner bathroom. Not sure why we didn’t have an adequate room assigned to us in the first place. We stayed here about 6 years ago and it was fine, which is why we stayed. I advise anyone considering to pay the extra money to stay at the Hyatt or Holiday Inn.

Family

4/10

Poor

10 May 2026

Kathleen

It Was so run down and not clean. They need to update the property. Stained lamps
And smelled. Never again

Family

4/10

Poor

10 May 2026

michael

The property is in need of an extensive remodel, but the staff was friendly and helpful.

Family_with_children

8/10

Excellent

10 May 2026

Lynn

It was a wonderful stay. The price was right.
The staff was helpful.

Partner

6/10

Pleasant

06 May 2026

Maria

I liked that it was close to the aquarium and shopping centers. I didn’t like how old the building was and hearing the people through the wall next to us !

Partner

8/10

Excellent

04 May 2026

Michele

The Howard Johnson at Mystic is an inexpensive lodging, located in a central location. The room we stayed in was clean, but the hallway was drab and needed to be vaccumed. The pool did not look inviting, so we didn't use it.

Friends

2/10

Poor

03 May 2026

James

No locks on sliding doors , just a bar .first room they put us in the tup valve fell off . No shampoo ,no coffee maker , had a coffee container in lobby but empty , carpets in hall way had taping compound on it, place was just dirty . Been in Wyndham facilities and always been run well and clean, never go back again.

Partner

4/10

Poor

01 May 2026

Maria

We were given a room on lower level which was old and smelly. We requested a new room which was better cleanwise. The next day we noticed that the original room was starting to be renovated.There was never any coffee in the coffe station and there was never any staff on the front desk. We were on our own.
We have stayed in this hotel before and it was never this bad. We will not stay here again.

Partner

8/10

Excellent

30 Apr 2026

Mark

Room was gorgeous, clean and cozy. The property itself was okay, def could use a remodel.

Family

6/10

Pleasant

29 Apr 2026

SARA

The hotel staff was super nice, but the room was sub par the celings were water damaged and their was a nail sticking out of tub and it scraped me but i did not get cut.

Family_with_children

2/10

Poor

27 Apr 2026

Nicola

I arrive and there’s no one at the front seat. A written sign says to “knock on door”‘which I do for several minutes. I then resort to yelling “hello, anyone here?” This goes on for 10 mins. I then call the hotel and the phone that rings is at the desk where I am standing. Finally some an employee walks through the door after “getting sone fresh air” He gives me my keys, drive around to the back to Door C, keys don’t work. Drive back to front desk only to get accused of putting the keys agains my phone. I know better, told him I did not. Get new set of keys, again they don’t work. Drive back to front desk. Employee meets me at door and tells me the door reader is inop. Mind you this is happening at 11pm. I would rather sleep in a box than stay here again Oh and the room reeked like cigs and the carpet was damp, ewwww.

Family_with_children

6/10

Pleasant

25 Apr 2026

Deborah

Yes

Family

8/10

Excellent

24 Apr 2026

Gabriel

This is a budget hotel that is really close to the shops and the aquarium. The staff were friendly, the attached restaurant was good, the rooms were clean.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Mr Davito

Yes the only 2 issues i found was the hot water wasn't hot,just warm and there were no hairdryer,everything else was acceptable for the price

Partner

2/10

Poor

22 Apr 2026

Valerie

I called 5 times regarding missing items in my room and have not heard back

6/10

Pleasant

22 Apr 2026

Kathleen

Was fine for one night stay.
You get what you pay for. Front desk was friendly. Easy parking. Rooms were ok- hallways dirty

Friends_and_family Family

2/10

Poor

22 Apr 2026

Kevin

If you're looking for a nice vacation or get away, avoid at all costs. This place is a dump and is no better than a truck stop motel. I don't know if the pictures are old or AI but it looks drastically nicer online. Aside from the dirty bathroom and overall run down look of the hotel, the entire place reeks of weed and cigarettes. The staff was friendly enough and the location was central to everything, but the hotel itself was just gross.

Family

4/10

Poor

19 Apr 2026

Marie

I chose this hotel because of the price, the photographs and the reviews. Unfortunately, had there been photographs of the exterior of this hotel, I would not have chosen it. It is very old and run down. The room walls had places where the paint was off the walls from where something had been ripped off the walls. Our slider on our balcony didn't even close let alone lock. We were very disappointed but too tired to complain.

Partner

2/10

Poor

19 Apr 2026

Katie

Checked in and immediately checked out. Will
Never go there again.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Fran

Great price friendly staff and quiet .

Pool very clean

Going to stay again for sure

Friends_and_family Family

2/10

Poor

18 Apr 2026

Katia

Room in poor condition. Staff uninterested. Fire alarm kept going off late at night. Had to evacuate.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Therese

The room was ok but the backside of the hotel was dirty, had trash in the backyard with a broken down fence to a parking lot with random cars. Kinda scary.

Friends_and_family Friends

6/10

Pleasant

17 Apr 2026

Amanda

The room was overall clean, but noticed mold in the room. The hotel property had garbage all over the sidewalks/parking lot area.

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Petra

The place was ok for one night. The room was clean and the bed was pretty comfortable.

Friends_and_family Friends

2/10

Poor

16 Apr 2026

FERNANDO

Don’t stay here. I was on the ground level. They have a sliding glass that didn’t look properly so I had to put a chair in front of it all night, bathroom was about to collapse on while I was using it, the carpets needed a good cleaning, the whole room and hallways needed a good cleaning, the pool paint was pealing, cigaret buts all over the outside of the place, hallways smelled really bad, workout room had spyder webs, just a total disaster. When I arrived to check in this India guy using a toupee looked at me walking and didn’t say nothing until he was done with his cellphone. Next day at check out this lady with red hair was a little more polity but still rude also. Last time I stayed in mystic area is was a lot better, this time I did Haward Johnson but never again. No one should stay there, the pictures on the booking website are fake!!

Friends_and_family Family

2/10

Poor

15 Apr 2026

Henrietta

Very run down. Trash all around property. Smelled like smoke everywhere even if it was supposed to be smoke free.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Michael

Its a budget hotel, you get what you pay for. The rooms are old but clean. Beds fairly comfortable. Showers could definitely use an update but had good water pressure and plenty of hot water. The staff was friendly. We didn't use the pool but it appeared clean. Our room faced the highway and was pretty loud as the slider to the balcony was very old.
The hotel looks to be in the middle of upgrades so I would expect improvements in the coming month's.

Overall its probably the best deal in the area. It has an attached diner, is walking diatance to the Aquarium, Shops and Seaport. If you are on a budget this place is for you.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Carla

under staffed, no one to greet and check usnin for 15 minutes, no one at desk to assist with checkout.

10/10

Exceptional

13 Apr 2026

Kimberly

The staff were amazing & pleasant. For the price it was nice and served the purpose. Exercise room had cardio equipment no weights. Pool was clean but had some age spots. The parking for our room was behind the building with no entrance. The view was a dumpster & what looked like an employee entrance.
There was a eating establishment on the premises.
All in all I would use this for another weekend getaway

Friends_and_family Family

4/10

Poor

12 Apr 2026

Amanda

The only thing it has going for it is the location. The room was gross. Arrived at 10pm and were placed on a 2nd floor despite booking and paying for 1st floor. The room was big, but the beds seemed too small. I went back to the lobby to confirm we were placed into a room with 2 queen beds, and was told "you know how sometimes clothes run small? Maybe these beds run small." I had to walk away to keep from being rude. Since it was already late, we decided to crash. The next morning when we actually looked at the room, we realized just how awful it was: We found a used bandaid by the bed, the carpet was stained and dirty, paint was peeling, walls were cracked and patched, and the couch was so stained it looked like it had been a prop in an adult film. A second trip down to the front desk to request housekeeping for the next day (they don't come to your room unless you request it a day in advance). Then, when we tried taking showers, the water wouldn't turn on. ANOTHER trip to the front desk to request maintenance, which I don't think ever got called. After waiting an hour, I yanked on the knob so hard that I felt like I was pulling the entire faucet out of the wall in order to get the water to work. Next day, we got back at 4pm to no housekeeping. Called the front desk and was told no one told the cleaning staff to come to our room. No one at desk to checkout. Took timestamped pic of me dropping off my room key in the box they left out on the counter. NEVER. AGAIN.

Family_with_children

6/10

Pleasant

12 Apr 2026

Kim

Our room looked out over garbage containers and dozens of seagulls were there to feed by 5:30 am and woke us up.

Self

8/10

Excellent

09 Apr 2026

Koumbafing

Comfortable bed, coffee in the morning. However if you like your hotel brand new and fancy, not your place to be. This place is cheap, greatly located (restaurants, olde village). Our stay was comfortable.

Family_with_children

4/10

Poor

06 Apr 2026

Jennifer

pool was closed, fence was falling down in back, garbage everywhere

Friends_and_family Family

2/10

Poor

04 Apr 2026

Jenniffer

Pool was closed. Rooms/ halls stunk. Old dirty outdated.

10/10

Exceptional

04 Apr 2026

Donald

yes

2/10

Poor

01 Apr 2026

Pamela

Too many to list

8/10

Excellent

31 Mar 2026

Chris

We enjoy staying at this location..this visit our refrigerator was not working, after having to pack up and move to another room the extra security lock on the door was missing and the sliding door security bar was broken…it seemed the little things were over looked…housekeeping was very accommodating in assisting with minor details…we do plan on staying here again!!

Partner

8/10

Excellent

31 Mar 2026

Barbara

Room was clean
Front desk friendly
Parking was excellent
Air Conditioning worked great
Pool had way too many chemicals/chlorine in it. Grandson looked like he had a sunburn but got better after a shower.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

sharon

Yes

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Eileen

convient parking

Family_with_children

6/10

Pleasant

29 Mar 2026

michelle

The room worked but, there were some little things that could make it better. The sheer curtain against the sliding glass door had mold on the bottom, one of the beds had a sheet with a cigarette hole in it, had to watch the toilet because it would run through sometimes and, there was a small water leak around it in the back, also, the bathroom could use additional lighting. The most concerning part of the trip was the fire alarm was pulled during the night and, the alarm was not activated in our room. Luckily I hadnt fallen asleep yet and, recognized it as a fire alarm vs another guest's alarm on their phone. Parking lot was a good size, location was good and, the employees we encountered were friendly. The fire alarm incident has made my children say they never want to stay at another howard johnsons ever again.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Delia

Employees were RUDE! TV remote didn’t work and when I brought it to the front desk he did nothing to help.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Tiffany

The room was clean & showers were hot. Staff was amazing - I cannot say enough about the sweet woman at the front desk. She was the BEST!!

Family_with_children

4/10

Poor

23 Mar 2026

Cheryl

Hotel needs complete

4/10

Poor

23 Mar 2026

Andrea

Room was missing all the towels, hair dryer smoked when plugged in. Not as good as it has been in the past.

Partner

6/10

Pleasant

19 Mar 2026

Jordan

HVAC blew on one the beds. Quite uncomfortable. Room was somewhat smelly. Front desk staff was lackadaisical. Completely absent in the AM. No coffee made. Really disappointing.

Business

8/10

Excellent

19 Mar 2026

Courtney

Nice room with comfortable bed, balcony was a plus.
No breakfast or coffee but there is a diner right nextdoor.

Partner

2/10

Poor

17 Mar 2026

Mary

There is no heat in the shower

Partner

8/10

Excellent

16 Mar 2026

Donna

Room was clean, bed was comfy, staff very friendly.

10/10

Exceptional

14 Mar 2026

Sharon And Michael

No pets. Raj and his staff were excellent . I would definitely recommend

Family

4/10

Poor

12 Mar 2026

Walter

dirty pool...

Family_with_children

6/10

Pleasant

09 Mar 2026

Jordan

Lobby was unheated? Coffee service was an afterthought. Room was ok.

Business

10/10

Exceptional

09 Mar 2026

William

friendly

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Tammy

Lobby was ice cold! Terrible 1st impression! Felt bad for the clerk sitting there in her hat, mittens and coat! Room warmed up. Also, when I made the reservation in advance there was nothing about the $100 credit card deposit.

8/10

Excellent

05 Mar 2026

PATRICIA

Tub was a bit stained and worn

Partner

2/10

Poor

05 Mar 2026

Dale

Could not stay in room. Reaked of cigarette smoke and bathroom was filthy. Mirror and shower had not been cleaned. Staff was unable to provide new room or refund. We moved to the Hilton and did not stay.

8/10

Excellent

05 Mar 2026

VINCENT

There was no coffee when i went to the lobby in the morning. room was great, hall area needed cleaning. tv have plenty of channels and you could hook you phone to them

Self

10/10

Exceptional

04 Mar 2026

claire

Great bedding!!!

Self

2/10

Poor

01 Mar 2026

Paul

Booking here was an error and so I tried to cancel and they would not refund any money

10/10

Exceptional

25 Feb 2026

Merrick

Great place

Partner

8/10

Excellent

23 Feb 2026

Susana

The room was clean and comfortable. The only thing I noticed was that the room clearly smelled of smoke and it was supposed to be a non-smoking room or hotel. Also the hallway smelled of marijuana smoke as well. Other than those two things I would stay here again. I have stayed at this hotel multiple times and have not noticed problems like this before so maybe it was just a one time thing.

Partner

4/10

Poor

22 Feb 2026

Matthew

Very run down. They definitely had the temperature at the entrance put low to save money (the man at the front was wearing a winter coat). Paint chipped throughout room. Shower had rust near shower fixtures. Mat on shower ground peeling up with mold underneath. Water pressure in shower was the best ive ever experienced though. No pool towels replenished (on a saturday afternoon). Cheap stay; you get what you pay for.

Family_with_children

10/10

Exceptional

21 Feb 2026

Mark

Room was clean and staff was great

Self

6/10

Pleasant

20 Feb 2026

Mary

There wasn’t any staff around

Friends

8/10

Excellent

20 Feb 2026

Matthew

Distance to preferred activities (village, aquarium)

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Patrick

The roo.
M was very clean and spotless, and it was very comfortable.The bed and very quiet in the area .

Self

8/10

Excellent

18 Feb 2026

William

Price

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Patrick

Room that I stayed in it.This hotel was very clean.You have excellent housekeepers.Everything was ready when I got there.The receptacle was very patient and explained to me that it was on a second floor and how to get there , which is very helpful.

Self

10/10

Exceptional

16 Feb 2026

Elizabeth

Very clean and convenient!

Leisure Partner

6/10

Pleasant

16 Feb 2026

Cara

We usually stay here when coming to Mystic, but this time was different. The lobby was freezing to start. The side door from the parking lot to the rooms was broken so anyone could get in. In our room, the toilet seat was broken and the shower was leaking. In the morning there was no coffee put out and to check out there was no one in sight. There was a note to leave keys in the box or you can call to have someone come. This was my go to place when we come, unfortunately we might have to look elsewhere.

Leisure Family

10/10

Exceptional

15 Feb 2026

Alejandro

La habitación impecable y el personal muy amable

6/10

Pleasant

15 Feb 2026

Paula

The room was dirty, especially the bathroom had a very musty smell

8/10

Excellent

09 Feb 2026

Diana

A decent hotel. I stayed there for one night, and if I travel to that area again, I would definitely stay there again. The carpets and the room itself were clean, but there were someone’s fake nails in the nightstand next to the bed. The curtain was torn, and there was a cigarette butt left on the balcony. Overall, the room was nice and you feel safe there.

They said there would be coffee in the morning, but it wasn’t available, so I went to a diner less than a minute’s walk away, where hotel guests receive a 10% discount.
Everything you might need is nearby.

Leisure Partner

8/10

Excellent

06 Feb 2026

Michael

Yes

10/10

Exceptional

01 Feb 2026

Melinda

Room and bathroom was clean, bed comfortable. Quiet area

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Jose

The room was clean and front desk staff was very courteous and helpful.

6/10

Pleasant

30 Jan 2026

Kathleen

Front desk was never manned any time we stopped by. No coffee or tea in lobby as advertised. Our room was frigid since no one had turned the heat on. It took 18 hours for the heat to take the chill off the room. We had 2 sinks in separate locations and a tub/ shower combo . We were given 1 tiny bar of soap to use for all. We will not return to this hotel.

Friends_and_family Family

4/10

Poor

22 Jan 2026

mario

when I booked this hotel they said there was breakfast there was no breakfast so we went in they said there was coffee and then there was no coffee.. overall the rooms are fantastic in my opinion but the owner or operator of this hotel is false advertising or continental breakfast and coffee and you get neither they send you to the restaurant that is so expensive it's not even worth eating there it was $7 for two coffees when they're supposed to be free at this hotel

Friends_and_family Family

2/10

Poor

19 Jan 2026

Jennifer

There was never anyone at the front desk. You had to call a number to get anyone to respond. They seemed put out that you needed any assistance. When they responded they were on personal phone calls. Beds were uncomfortable, bedding had stains on it. Towels were small and stiff, not to mention not enough for everyone staying in the room. Had to ask for towels for the pool area because there was never any in the pool area. Front lobby was freezing cold. There was never any coffee in the lobby like they stated.

Leisure Family

10/10

Exceptional

17 Jan 2026

christopher

Rooms ok. Staff was fine

Business Self

2/10

Poor

17 Jan 2026

Nena

The room was very dirty. I had to use disinfecting wipes all around especially the bathroom. There was a layer of dust on top of the fridge and on all the pictures and lamps. The room was just in awful shape all around. We stayed her about 7 years ago and it was nothing like this. There was a sliding door that even when closed and locked had a small gap that was open to the outside. Worst hotel experience I've ever had.

Friends_and_family Family

8/10

Excellent

16 Jan 2026

jimmy

Short stay, just passing through, this worked fine for that. It was comfortable, clean, easy check-in and out.

Leisure Partner

2/10

Poor

15 Jan 2026

Emma

Everything in the room was falling apart. The bedside table had sticky spots all over from where someone clearly spilt a drink. The sheets were covered in stains. The desk chair was covered in white crumbs. There was black mold all over the ceiling of the bathroom. And there was a door to the outside (I was on the first floor) that didn't even lock. Anyone could've walked in. There was a bar that was (I'm assuming) supposed to stop someone from opening the door. But when I tested it to see of the door was locked the bar just fell out... I checked out less than 2 hrs after checking in. I went to dinner after check in and checked out as soon as I returned after eating. This is the filthiest most unsafe hotel I have ever made a reservation at. I would NOT recommend anyone stay here. No matter how cheap it is.

Leisure Self

4/10

Poor

14 Jan 2026

mario

not at all the room and staff were excellent but the last night of our stay when my grandson was swimming in the pool when some random lady come running in with her clothes off and grabbing my grandson in bring him to the middle of the pool which was not okay all we had to file a police report so we're not too happy with that situation we wish some way it was made up to us

Friends_and_family Family

4/10

Poor

12 Jan 2026

Bradford

Room and hallways were dated with fixtures falling apart. Couldn't find a staff member to check out this morning. Felt a bit like it was abandoned, which may just be a symptom of traveling through a coastal area in the off-season. It does look like they're renovating a big section of the property, so I hope that means it will be in much better shape soon.

Business Self

6/10

Pleasant

09 Jan 2026

katie

Room smelled like smoke.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Jane

Clean room,great shower, easy parking and quiet atmosphere. The only negative comment is the lack of heat in the lobby- could not sit in the lobby due to no heat and staff were wearing heavy winter jackets!

Leisure Self

8/10

Excellent

04 Jan 2026

Elizabeth

Clean room, walking distance to mystic village and a short ride to downtown mystic!

Leisure Friends

8/10

Excellent

01 Jan 2026

nancy

The room was clean. The sheets were old and pillie and scratchy, hotel definitely needs upgrades. In a pinch it’s a decent choice though

10/10

Exceptional

31 Dec 2025

Christina

Everything was satisfactory but front lobby had no heat. Staff was freezing while assisting customers

Partner

6/10

Pleasant

28 Dec 2025

Elizabeth

The person who checked us in was really nice. We had to switch rooms due to it smelling of smoke. She made sure we got another room.

10/10

Exceptional

26 Dec 2025

Zuelen

Peace and quiet

Leisure Pet

8/10

Excellent

23 Dec 2025

Diane

.

Leisure Self

8/10

Excellent

17 Dec 2025

Vadym

What's missing is a coffee machine or something like that to make tea or coffee and literally heat up hot water.

6/10

Pleasant

14 Dec 2025

Yolanda

The front desk staff attendant when I checked in was very friendly and helpful! The room itself was very big so I was happy about that, however, the bed sheet had stains on it and so did the towels.

Business_and_leisure Self

4/10

Poor

08 Dec 2025

Laura

My family and I recently stayed at the Howard Johnson by Wyndham Mystic in Mystic, CT. Once we got into our room, we unpacked and my husband checked all the windows and doors like we usually do when we stay at hotels. We were given a first floor room and when he checked the sliding door that is accessible to the outside, he noticed that there was a sheet of paper with a big red x on it taped to the door and the door itself was not locked. We're not sure why that was like that and why the door was left unlocked but it made my family feel very uneasy and uncomfortable. My husband went to the front desk to let the receptionist know and she didn't seem too alarmed by the situation. However, she was able to change our room upon our request since we didn't feel safe in that room.

8/10

Excellent

05 Dec 2025

Clive

Staff was nice & room was clean. Shower was not very hot.