Howard Johnson by Wyndham Mystic

4/10

Poor

12 Mar 2026

Walter

dirty pool...

Family_with_children

6/10

Pleasant

09 Mar 2026

Jordan

Lobby was unheated? Coffee service was an afterthought. Room was ok.

Business

10/10

Exceptional

09 Mar 2026

William

friendly

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Tammy

Lobby was ice cold! Terrible 1st impression! Felt bad for the clerk sitting there in her hat, mittens and coat! Room warmed up. Also, when I made the reservation in advance there was nothing about the $100 credit card deposit.

8/10

Excellent

05 Mar 2026

PATRICIA

Tub was a bit stained and worn

Partner

2/10

Poor

05 Mar 2026

Dale

Could not stay in room. Reaked of cigarette smoke and bathroom was filthy. Mirror and shower had not been cleaned. Staff was unable to provide new room or refund. We moved to the Hilton and did not stay.

8/10

Excellent

05 Mar 2026

VINCENT

There was no coffee when i went to the lobby in the morning. room was great, hall area needed cleaning. tv have plenty of channels and you could hook you phone to them

Self

10/10

Exceptional

04 Mar 2026

claire

Great bedding!!!

Self

2/10

Poor

01 Mar 2026

Paul

Booking here was an error and so I tried to cancel and they would not refund any money

10/10

Exceptional

25 Feb 2026

Merrick

Great place

Partner

8/10

Excellent

23 Feb 2026

Susana

The room was clean and comfortable. The only thing I noticed was that the room clearly smelled of smoke and it was supposed to be a non-smoking room or hotel. Also the hallway smelled of marijuana smoke as well. Other than those two things I would stay here again. I have stayed at this hotel multiple times and have not noticed problems like this before so maybe it was just a one time thing.

Partner

4/10

Poor

22 Feb 2026

Matthew

Very run down. They definitely had the temperature at the entrance put low to save money (the man at the front was wearing a winter coat). Paint chipped throughout room. Shower had rust near shower fixtures. Mat on shower ground peeling up with mold underneath. Water pressure in shower was the best ive ever experienced though. No pool towels replenished (on a saturday afternoon). Cheap stay; you get what you pay for.

Family_with_children

10/10

Exceptional

21 Feb 2026

Mark

Room was clean and staff was great

Self

6/10

Pleasant

20 Feb 2026

Mary

There wasn’t any staff around

Friends

8/10

Excellent

20 Feb 2026

Matthew

Distance to preferred activities (village, aquarium)

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Patrick

The roo.
M was very clean and spotless, and it was very comfortable.The bed and very quiet in the area .

Self

8/10

Excellent

18 Feb 2026

William

Price

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Patrick

Room that I stayed in it.This hotel was very clean.You have excellent housekeepers.Everything was ready when I got there.The receptacle was very patient and explained to me that it was on a second floor and how to get there , which is very helpful.

Self

10/10

Exceptional

16 Feb 2026

Elizabeth

Very clean and convenient!

Leisure Partner

6/10

Pleasant

16 Feb 2026

Cara

We usually stay here when coming to Mystic, but this time was different. The lobby was freezing to start. The side door from the parking lot to the rooms was broken so anyone could get in. In our room, the toilet seat was broken and the shower was leaking. In the morning there was no coffee put out and to check out there was no one in sight. There was a note to leave keys in the box or you can call to have someone come. This was my go to place when we come, unfortunately we might have to look elsewhere.

Leisure Family

10/10

Exceptional

15 Feb 2026

Alejandro

La habitación impecable y el personal muy amable

6/10

Pleasant

15 Feb 2026

Paula

The room was dirty, especially the bathroom had a very musty smell

8/10

Excellent

09 Feb 2026

Diana

A decent hotel. I stayed there for one night, and if I travel to that area again, I would definitely stay there again. The carpets and the room itself were clean, but there were someone’s fake nails in the nightstand next to the bed. The curtain was torn, and there was a cigarette butt left on the balcony. Overall, the room was nice and you feel safe there.

They said there would be coffee in the morning, but it wasn’t available, so I went to a diner less than a minute’s walk away, where hotel guests receive a 10% discount.
Everything you might need is nearby.

Leisure Partner

8/10

Excellent

06 Feb 2026

Michael

Yes

10/10

Exceptional

01 Feb 2026

Melinda

Room and bathroom was clean, bed comfortable. Quiet area

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Jose

The room was clean and front desk staff was very courteous and helpful.

6/10

Pleasant

30 Jan 2026

Kathleen

Front desk was never manned any time we stopped by. No coffee or tea in lobby as advertised. Our room was frigid since no one had turned the heat on. It took 18 hours for the heat to take the chill off the room. We had 2 sinks in separate locations and a tub/ shower combo . We were given 1 tiny bar of soap to use for all. We will not return to this hotel.

Friends_and_family Family

4/10

Poor

22 Jan 2026

mario

when I booked this hotel they said there was breakfast there was no breakfast so we went in they said there was coffee and then there was no coffee.. overall the rooms are fantastic in my opinion but the owner or operator of this hotel is false advertising or continental breakfast and coffee and you get neither they send you to the restaurant that is so expensive it's not even worth eating there it was $7 for two coffees when they're supposed to be free at this hotel

Friends_and_family Family

2/10

Poor

19 Jan 2026

Jennifer

There was never anyone at the front desk. You had to call a number to get anyone to respond. They seemed put out that you needed any assistance. When they responded they were on personal phone calls. Beds were uncomfortable, bedding had stains on it. Towels were small and stiff, not to mention not enough for everyone staying in the room. Had to ask for towels for the pool area because there was never any in the pool area. Front lobby was freezing cold. There was never any coffee in the lobby like they stated.

Leisure Family

10/10

Exceptional

17 Jan 2026

christopher

Rooms ok. Staff was fine

Business Self

2/10

Poor

17 Jan 2026

Nena

The room was very dirty. I had to use disinfecting wipes all around especially the bathroom. There was a layer of dust on top of the fridge and on all the pictures and lamps. The room was just in awful shape all around. We stayed her about 7 years ago and it was nothing like this. There was a sliding door that even when closed and locked had a small gap that was open to the outside. Worst hotel experience I've ever had.

Friends_and_family Family

8/10

Excellent

16 Jan 2026

jimmy

Short stay, just passing through, this worked fine for that. It was comfortable, clean, easy check-in and out.

Leisure Partner

2/10

Poor

15 Jan 2026

Emma

Everything in the room was falling apart. The bedside table had sticky spots all over from where someone clearly spilt a drink. The sheets were covered in stains. The desk chair was covered in white crumbs. There was black mold all over the ceiling of the bathroom. And there was a door to the outside (I was on the first floor) that didn't even lock. Anyone could've walked in. There was a bar that was (I'm assuming) supposed to stop someone from opening the door. But when I tested it to see of the door was locked the bar just fell out... I checked out less than 2 hrs after checking in. I went to dinner after check in and checked out as soon as I returned after eating. This is the filthiest most unsafe hotel I have ever made a reservation at. I would NOT recommend anyone stay here. No matter how cheap it is.

Leisure Self

4/10

Poor

14 Jan 2026

mario

not at all the room and staff were excellent but the last night of our stay when my grandson was swimming in the pool when some random lady come running in with her clothes off and grabbing my grandson in bring him to the middle of the pool which was not okay all we had to file a police report so we're not too happy with that situation we wish some way it was made up to us

Friends_and_family Family

4/10

Poor

12 Jan 2026

Bradford

Room and hallways were dated with fixtures falling apart. Couldn't find a staff member to check out this morning. Felt a bit like it was abandoned, which may just be a symptom of traveling through a coastal area in the off-season. It does look like they're renovating a big section of the property, so I hope that means it will be in much better shape soon.

Business Self

6/10

Pleasant

09 Jan 2026

katie

Room smelled like smoke.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Jane

Clean room,great shower, easy parking and quiet atmosphere. The only negative comment is the lack of heat in the lobby- could not sit in the lobby due to no heat and staff were wearing heavy winter jackets!

Leisure Self

8/10

Excellent

04 Jan 2026

Elizabeth

Clean room, walking distance to mystic village and a short ride to downtown mystic!

Leisure Friends

8/10

Excellent

01 Jan 2026

nancy

The room was clean. The sheets were old and pillie and scratchy, hotel definitely needs upgrades. In a pinch it’s a decent choice though

10/10

Exceptional

31 Dec 2025

Christina

Everything was satisfactory but front lobby had no heat. Staff was freezing while assisting customers

Partner

6/10

Pleasant

28 Dec 2025

Elizabeth

The person who checked us in was really nice. We had to switch rooms due to it smelling of smoke. She made sure we got another room.

10/10

Exceptional

26 Dec 2025

Zuelen

Peace and quiet

Leisure Pet

8/10

Excellent

23 Dec 2025

Diane

.

Leisure Self

8/10

Excellent

17 Dec 2025

Vadym

What's missing is a coffee machine or something like that to make tea or coffee and literally heat up hot water.

6/10

Pleasant

14 Dec 2025

Yolanda

The front desk staff attendant when I checked in was very friendly and helpful! The room itself was very big so I was happy about that, however, the bed sheet had stains on it and so did the towels.

Business_and_leisure Self

4/10

Poor

08 Dec 2025

Laura

My family and I recently stayed at the Howard Johnson by Wyndham Mystic in Mystic, CT. Once we got into our room, we unpacked and my husband checked all the windows and doors like we usually do when we stay at hotels. We were given a first floor room and when he checked the sliding door that is accessible to the outside, he noticed that there was a sheet of paper with a big red x on it taped to the door and the door itself was not locked. We're not sure why that was like that and why the door was left unlocked but it made my family feel very uneasy and uncomfortable. My husband went to the front desk to let the receptionist know and she didn't seem too alarmed by the situation. However, she was able to change our room upon our request since we didn't feel safe in that room.

8/10

Excellent

05 Dec 2025

Clive

Staff was nice & room was clean. Shower was not very hot.

2/10

Poor

02 Dec 2025

Elisha

When my family and I saw the room we gave it the benefit of the doubt as we were just sleeping there and not going to be staying in the room much. In the morning I washed my face and grabbed one of the folded towels to dry my face. I patted my face dry and looked down and say what appeared to be hair piled inside of the towel like someone had shaved their beard. It was gross, we packed up and checked out and brought this to the attention of the front desk person as we asked to speak to management, we were told that the manger wasn’t there and they couldn’t call them but they would pass the message along and the front desk personal gave me the email to the manager, the front desk person also told me that due to it being a holiday they didn’t have any cleaning staff that night so my guess is that someone didn’t change the towels. I have sent an email to management but have not gotten any responses. Terrible place to stay.

6/10

Pleasant

30 Nov 2025

Amanda

The room was a very nice size, did not feel cramped at all, was open and airy. We loved the hot tub in the bathroom. But you could smell that it once was a smoking room, and the toliet was loose, and the paint in the bathroom was bubbled, and a shelf was missing. And the normal, basic toliletries werent even there. So just a lityle dissaponting.

Leisure Family

10/10

Exceptional

29 Nov 2025

Michael

Room big clean and comfy. Staff amazing

8/10

Excellent

25 Nov 2025

Raven

The staff is always pleasant. The room is spacious.

Friends_and_family Friends

4/10

Poor

24 Nov 2025

Jacques

Room was clean and big. Bed was comfortable. No elevator to second floor. . Stairwell dirty, hallways dirty. A dirty rag was stuffed under an 'employees only' door. Soundproofing terrible. Parking lot noises loud and a man was talking in next room starting at 2am on a sales call that we could hear very well so we left at 3:30 a.m since couldn't sleep; he was still talking. When checking out, had to yell and bang on counter to get attention of night clerk who was talking on his cell phone in the next room.

8/10

Excellent

23 Nov 2025

Jeremy

Easy parking Very close to area restaurants, the highway and attractions.

Partner

2/10

Poor

23 Nov 2025

Nathalie

We did not even stay at all and left. The room was terrible full of mold and was not what was directed on the site. We tried to get our money back but they said no.

Partner

2/10

Poor

17 Nov 2025

Margaeret

The staff was great, but the hotel was not clean. Our bathroom was filthy. The hotel is advertised as non-smoking, but our room smelled like old smoke. The elevator wasn't working, and more importantly, the outside door locks were broken so anyone could get into the hotel, which made us feel very unsafe. We left early and did not stay the 2nd night as planned. Management should be ashamed of the condition of this hotel - I have stayed in other Howard Johnsons that were very clean and safe, but this one was not.

Leisure Family

10/10

Exceptional

16 Nov 2025

Sheila

Parking was plentiful and bed was very comfy. Slept very well.

Leisure Partner

10/10

Exceptional

14 Nov 2025

gary

The staff was super friendly and the room clean. Family enjoyed the pool

Leisure Family

6/10

Pleasant

12 Nov 2025

D

It's an older hotel with some updates, but needs a few more. Check in was good, the gentleman was very nice & friendly. There was no one at check out and I needed a receipt. A guy (staff worker ) was sitting comfortably on the sofa on his phone was no help. A very nice lady came from the back as she was heading home asked if I had been helped & saw the guy just sitting there, I said no & I needed a hardcopy receipt. She was so pleasant & even though she was leaving work she went out of her way to help me. I wish I asked her name. I thank her so much, THAT IS AMAZING CUSTOMER SERVICE.

Leisure Self

6/10

Pleasant

10 Nov 2025

Maria

Our initial impression of the hotel was positive, thanks to the friendly staff and a room that seemed satisfactory at first glance. However, our stay was soon marred by the discovery of bugs on the bed and in the bathroom. Furthermore, as we were departing, we found a diaper under the bed, which suggested that the room hadn't been thoroughly cleaned. We requested a room rate adjustment, but haven't received a response from management yet.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Dorothy

The lady that checked me in was very nice and polite. Very helpful. The room was nice but needs to be updated. The carpets are old and have a mildew smell. But it was a very nice stay. I would have like to have breakfast at the hotel. There is a dinner on the same property. But the food on a scale of 1-10 was about a 2. Waitress was very nice. I ordered a Mystic Sunrise mocktail and was brought one that tasted like beer. When I asked she said it had champagne in it, and I reminded her that was supposed to be in mocktail so she took it away and returned with the correct one. But it definitely was beer..

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Anne Marie

This hotel is right by the Shoppes at Mistick. It is a great location!

Leisure Self

6/10

Pleasant

05 Nov 2025

Virginia

This is an old hotel and needs updating. It was fine for the price I paid, but I am glad I didn't need to stay more than one night. Close to the Aquarium and Olde Mistick Village. Lots of restaurants nearby, but I wouldn't recommend The Mystic Diner.

8/10

Excellent

04 Nov 2025

Susan

Staff was so nice!

Leisure Friends

10/10

Exceptional

03 Nov 2025

Victoria

Perfect room and attentive front of house clerk. Would stay again!

Leisure Partner

8/10

Excellent

02 Nov 2025

Stacy

The room was clean. The service was good. I booked this place because it said breakfast was included when in fact it was not. Instead they offered a 10% disclunt to eat at diner next door.

8/10

Excellent

01 Nov 2025

JOSEPH

The Front desk people were very helpful and curtious.

Self

8/10

Excellent

31 Oct 2025

Dylan

not bad for a motel

10/10

Exceptional

27 Oct 2025

Svetlana

Convenient location, walking distance to all attractions.

6/10

Pleasant

25 Oct 2025

Joseph

Property needs alot of routine maintenance. Touch up paint. Celings. Caulking. Entry doors. Carpets filthy. Just not very clean and maintained

Leisure Family

2/10

Poor

21 Oct 2025

Jajuan

SUCKED!!!!!!

8/10

Excellent

21 Oct 2025

Sandra

Convenient location. Good rates.

Leisure Family

10/10

Exceptional

20 Oct 2025

Marisol

Comfy beds clean room/bathroom could use some improvement, more towels would have been nice and better quality shower walls that weren’t coming off the wall from condensation

Leisure Friends

4/10

Poor

20 Oct 2025

Theresa

Bathroom was horrible. Mold all around the shower and walls were in rough shape. Would not stay here again. Room 205

Leisure Family

10/10

Exceptional

20 Oct 2025

Carolyn

We loved our accommodations, which were comfortable, clean, quiet, and well furnished.

Leisure Friends

4/10

Poor

19 Oct 2025

philip

No elevator

Partner

6/10

Pleasant

17 Oct 2025

James

Staff was friendly and helpful. Room was very worn and tired. The shower had black mold in the grout and caulk. One sinks water was yellow. Doorknob and latches were so smeared looking we used Kleenex to operate. Do not recommend.

Leisure Family

10/10

Exceptional

17 Oct 2025

Lisa

This Howard Johnson was fantastic! The pool, while not heated, was delightful and very clean. The staff was wonderful and very friendly every time we had to interact with them. But what I liked best was the diner on the property, literally share the parking lot. The location is also directly across the street from a really cute shopping area that had great book stores and other cool shops. Also super close to the aquarium! 10 out of 10 would stay again!

Leisure Partner

8/10

Excellent

14 Oct 2025

Anthony

This is a convenient stop to visit Aquarium and Olde Mistic Village. The room was fine and had some touches other more expensive hotels on our road trip did not have. It’s more of a travel lodge/motel but was good for our needs.
Staff was helpful and obliging.

Leisure Partner

4/10

Poor

13 Oct 2025

John

New England Trip

NA

Partner

8/10

Excellent

13 Oct 2025

Steven

Everything was good. I would suggest investing in upgrading the outside appearance

Leisure Family

2/10

Poor

13 Oct 2025

sallie

The room had no towels or soap in the bathroom. Lighting was horrible. No creamer for the \"free coffee\" or sweetener and we were there for 3 days. Never emptied the trash. We stayed there 3 years ago and had a wonderful time. Will never stay there again.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Nancy

Pool was not heated and water was cold, otherwise okay

6/10

Pleasant

12 Oct 2025

Liz

This property needs a major face lift. Carpets dirty in hallway, smelled like weed in hallways room had a couple of flys and fruit flies. Toilet didnt flush properly but they did come right ip and fix. Staff was very nice and friendly wouldn’t stay there agaon

Leisure Friends

8/10

Excellent

12 Oct 2025

Ilmi

the first room had a musty odor; second was better but still had an odd odor; hall was smelly with marijuana odor

Leisure Partner

10/10

Exceptional

11 Oct 2025

Samuel

Awesome

Jake was amazing he goes above and beyond for the guests. I would stay here again and plan to in the spring. Thank you again Jake!!!

Partner

10/10

Exceptional

10 Oct 2025

Christina

Nice staff, walkable

Leisure Family

2/10

Poor

08 Oct 2025

Fred

Door key hardly worked.no towels and soap.no attended at front desk got a piece of paper with phone number.place has gone down hill my wife and i love the location as weve been coming her for many year our grand kids love the pool

Leisure Partner

6/10

Pleasant

08 Oct 2025

Jennifer

No elevator. Huge jacuzzi tub in the bathroom which was very challenging yo get in/out of.

Leisure Family

2/10

Poor

03 Oct 2025

Bryan

Gross

Self

6/10

Pleasant

01 Oct 2025

JODANA

single night stay was adequate for the price. Nothing terrible but nothing outstanding.

Leisure Partner

2/10

Poor

29 Sep 2025

Ali

The room was disgustingly dirty. It must have been a former smoking room with a bad smell. Just pay a few extra bucks and stay away from this place.

2/10

Poor

28 Sep 2025

Maria

The hallway looked like a psych ward and the carpets all around are filthy and have a mildew smell! A couple of cockroaches were seen and flies already inside the room! The front desk was friendly but I noticed when other customers were trying to check-in they disappeared and had to call to get his attention. Towels were missing and it’s hard to get them if you need them! I will not recommend this hotel and they need major overhaul since the surrounding area “Mystic Village” and other attractions are walking distance it’s a shame that this hotel is filthy and uncared for!

Leisure Family_with_children

2/10

Poor

28 Sep 2025

Peter

I’m sorry to say, we will never stay here again. Technically we still haven’t stayed because after checking in and finding a dead small cockroach on the bathroom floor, the shower curtain rod nearly falling out of the wall on us, the robe hook dangling off the wall, and the ancient slider door cracked open and hard to close, we booked another hotel and asked for a refund before we left. I’m usually not one to complain or write a bad review, and the standard of where we might stay is generally average for what you would hope for after paying $278 for a room to be close to downtown Mystic, CT. However, this was unfortunately not a place we felt safe or comfortable staying. Expedia was very helpful in assisting with filing my dispute and asking Howard Johnson for a full refund of our prepaid charge, but the man at the front desk was not helpful or at all apologetic. Whether we get the refund or not we were not staying there, and it was very inconvenient and unexpected based on the pictures. Don’t waste your money here.

Leisure

2/10

Poor

28 Sep 2025

Sara

Location was the only great thing about this hotel. Bathroom light didn't work, main light switch was connected to TV power so turn the light off, turns TV off, light fixture broken and hanging from the wall, air conditioner sounded like a freight train, dried out apple core sitting on the air conditioner unit, Bathroom jacuzzi tub didn't drain quickly enough while showering so water collected and standing in water while showering, ran out of creamer at coffee station, had to request pool door to be unlocked well after the time it was supposed to be open.

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Katie

Front desk person was lovely - we had issues with our keys but he was always helpful and attentive. Hotel is super convenient. Room was very clean but dated. AC was quiet and effective, hotel was nice and quiet overall. The bathroom had a leaky shower that didn’t stop running, a slipper floor in the tub that made you wonder how clean it was, and so much mildew mold in all the shower tub cracks - bathroom needs some renovation to get up back to even a basic accommodation level.

Friends_and_family Friends

4/10

Poor

28 Sep 2025

Suzan

It was horrible!!! Smelled so moldy! The bathroom in lobby was dirty. The rooms smelled like mold! Our slider door was locked by a homemade lock! We went to front desk and there was a sticky note with a phone number to call and then when you call it it is out of service! The door to enter building was not locked. Anyone could walk in!!! The place is awful!!! It wasn’t cheap either!!!

Leisure Family

2/10

Poor

27 Sep 2025

Megan

Hotel is very run down. As soon as you walk in the hall the stench is terrible. Each hallway has a new dirty smell. The pool looked so cloudy and gross we wouldn’t even let the kids swim in it. The room smelt clean and was better kept than the other places on property, but we were glad we were only spending the night. We found a dead bug in the bathroom and so much dust on the bathroom shelf. Tub looked dirty, so decided to skip the shower and wait til we were home. Needless to say we were out of there by 8:00 am the next morning because we were grossed out.

Leisure Family

8/10

Excellent

26 Sep 2025

Marybeth

Dated but clean. Close to mystic shops

Leisure Partner

6/10

Pleasant

24 Sep 2025

Liza

the hotel is conveniently located right off the highway. There is a diner right next door with great food and service. Walking into the hotel, it gives appearance of modernity. Unfortunately that’s where it ends . Rooms were clean. the pool area has several safety conditions : broken chairs that you fall into when you sit and they’re plastic so it’s sharp. Open holes on the deck where the humidifiers drip into without covers at least 6” in diameter. hallways are poorly lit

Leisure Family_with_children

2/10

Poor

24 Sep 2025

Joy

Grouchy front desk. Three trips to the front desk for room keys that didn’t work. Instructed to the wrong hotel door.

Leisure Family