Name: Regency Inn And Suites New London - Mystic
Address: 269 North Frontage Road, New London, 6320, US

10/10

Exceptional

01 Aug 2026

Gisele

Room was clean, bed & pillows were very comfortable. Breakfast was a better than expected very nice buffet with delicious make your own waffles being an added bonus! Staff were extremely helpful & courteous.

One of the only drawbacks we found was that the ice machine was not working on the 1st floor near us, but we were able to get plenty of ice at the ice machine on the 2nd floor.

We were visiting from out of town to attend a baseball tournament.

Would definitely recommend this hotel.

10/10

Exceptional

31 Jul 2026

Elso

Enjoying thankyou

2/10

Poor

31 Jul 2026

Roxanne

Don't stay here. Window had no lock on first floor tv did not work no remote . Shower was dirty drain cover floating. Smoke detector hanging off wall. Room.smelled and drig addicts walking down hall all night. Screaming occurred twice in middle of night. Cars coming and going all night by picnic table

8/10

Excellent

30 Jul 2026

Jhenny

Is good

2/10

Poor

29 Jul 2026

Barbara

DO NOT GO HERE. I can’t express my feelings in a review apparently. It was unsafe and dirty. I can’t possibly explain how disgusting and dangerous this place was.

8/10

Excellent

27 Jul 2026

Robert Armand

Staff was helpful having us change rooms upon finding air conditioning unit not working properly. Change was without issues. Good location for access to highway and store ( mall with food stores and restaurants right next).

8/10

Excellent

26 Jul 2026

Steve

Everything was fine except the cleaning smell in the hallways and in our room.

2/10

Poor

25 Jul 2026

julie

I rarely leave negative reviews, but I feel obligated to share my experience.

I stayed for one night with my young son while visiting Mystic Aquarium. I chose this hotel because it advertised amenities that are important for a family trip, including a pool, breakfast buffet, and a convenient location. Unfortunately, the hotel was a major disappointment.

The overall condition of the property felt dirty and poorly maintained. There was a very strong odor throughout the hotel that was overwhelming from the moment we walked in. Our room had multiple areas that were visibly unclean, with the bathroom being the worst. The bathtub drained very slowly while showering, and the drain cover was loose and would shift, exposing a dirty drain underneath. It did not feel safe or sanitary to bathe my child in it.

The hallways and areas near the pool also appeared neglected, and several of the doors had staining or buildup that made the property look poorly maintained. Combined with the general atmosphere around the hotel, I did not feel particularly comfortable or safe during our stay.

After checking out, I spoke with the front desk and explained why I was dissatisfied. No effort was made to resolve my concerns. I then contacted Hotels.com, who reached out to the hotel on my behalf. The hotel still refused to provide any refund or even a partial refund despite my documented concerns.

What a disappointment!

10/10

Exceptional

20 Jul 2026

Rafael

I stay here 10 years ago.
By mistake we booked and we came back and try the place, great expirience and great staff. We are looking forward to our next visit to our kids and family in Wich the area ...we will definitely stay here again.

Pet

10/10

Exceptional

19 Jul 2026

Omar R.

Breakfast, staff, and customer service was great!

Friends_and_family Family

2/10

Poor

14 Jul 2026

Benjamin

I grew up in a family of budget travelers. I’ve stayed in hostels, youth hostels, motels, and hotels, and this was the worst hotel I’ve ever had the honor of staying in. Among issues like the shower not draining at all and there being no elevator, the mattress was foam.. soap foam. It was like air wrapped in a sheet - there was zero support. I checked out early and asked for a refund. Verbally, the manager said it could be done, but later in the process, he kept most of the money.

4/10

Poor

08 Jul 2026

George

Despite getting \" help \" from the gentleman at the desk, I was blasted with cold air all during the night. Changing the temperature did not work; it reverted to something in the sixties. I would not take the chance to stay there again.

Partner

10/10

Exceptional

06 Jul 2026

donna

Staff great breakfast better than continental more like a buffet. Room was nice. Close to freeway

Self

6/10

Pleasant

05 Jul 2026

Elizabeth

This hotel had a lot of Prudential when we first looked at pictures from it. Unfortunately I was quit disappointment when there was no elevator, I have an injured leg and had to walk up all the steps to our room. The lobby and breakfast area was pretty nice. The room and pool area could use some updates . The \"vending area\" was empty on our floor and the downstairs one was leaking water everywhere. The back staircase was dirt cakes into the carpet of the steps and wasn't cleaned the whole time we were there. The best thing about this place was their breakfast, they had a wide variety and I was quite happy about that. They did hower constantly bug us about giving a review and that was kinda annoying .

Partner

2/10

Poor

30 Jun 2026

Nina

Room did not smell good at all. Front desk was terrible

Partner

8/10

Excellent

29 Jun 2026

Paul

Everything Was Absolutely Great About this Establishment, in fact You Get More Then You Expect and See

Self

8/10

Excellent

28 Jun 2026

Robert

Breakfast was excellent. Staff were very friendly and helpful. Premises little run down and could use some updating, but not really bad. Parking convenient and hotel was close to a shopping mall and a short drive to the harbor. We would stay there again.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Beth

Lobby is in good shape, breakfast was also fine. The hallways and doors and stairwell are really beat up and dingy. The room was ok, but our AC unit was rusty, bent and dirty but it did work. The worst was other guests smoking weed in their room and in the doorways to the property. The hallway smelled terrible.
Highly recommend don’t stay there just because it’s budget.

Partner

8/10

Excellent

24 Jun 2026

Kerry

The pool was freezing. And the advertised sauna was not there.

Self

8/10

Excellent

22 Jun 2026

Caitlyn

Nice clean hotel only downside is no elevator.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sheila

Our room was very clean and comfortable. The grounds were very well kept with beautiful flowers and lights. Breakfast was good…very clean. 8/10 (for breakfast) .The girl at the front desk was my favorite part… she always greeted us with a smile and wave. Ask if there was anything we need each time! I would definitely recommend for a good price, clean, safe, friendly spot close to everything on CT shore line and activities.

Partner

2/10

Poor

21 Jun 2026

Denise

The room smelled like cigarettes.

Partner

8/10

Excellent

21 Jun 2026

Richard

The price of the room was reasonable for the area. The staff was friendly. The hotel seemed to be under construction in swimming pool area. The breakfast area was nice with good food. Parking was easy. This is not a fancy place, just a convenient place. Hope this review helps others.

Friends

8/10

Excellent

20 Jun 2026

Thomas

The room was clean, the few staff we talked to were nice. The breakfast was good. Parking wasn’t bad, outside of building needs updating.

Partner

6/10

Pleasant

19 Jun 2026

Adrian

First of all there was no phone in the room. Second, we couldn't enjoy the pool because the water was too cold for an indoor pool and the water was cloudy like it was not cleaned in a while. The breakfast was ok. They could of had a better variety. Not recommended.

Partner

8/10

Excellent

18 Jun 2026

Lela

The staff was very friendly and accommodating. I would stay here again just because of them.

Pet

2/10

Poor

16 Jun 2026

Evan

DO NOT STAY AT THIS HOTEL!!!!! This was by far the worst hotel experience of my entire life. Lobby and hallways smell like cigarettes and weed. After waiting 30 min to check in because of “internet” I was given a room with disgusting used silverware on the bed. After refusing that 20 Min later I was given a second room with the AC completely punched out. 45 minutes after initial check in the room Im finally given was not the room I paid for at all and was covered in Cigarette burns and loose screws on the floor from furniture. None of the furniture surfaces were cleaned and covered in residue of some sort as well. Was told could not be refunded until morning because internet was down. After paying for a superior King bed suite i received a twin room with lights that barley worked . Upon morning going to check out as soon as possible after speaking to the owner who was the RUDEST Human I had ever had to speak to. Could not have been more combative and began yelling when I would not back down. The entire facility itself is completely disgusting and the customer service does not exist. Refused refund and then refused to give the managers name until persisted on the phone later. Do not stay here no matter how cheap.

Self

8/10

Excellent

15 Jun 2026

Paulette

The room had stain on carpet the refrigerator was dirty No WiFi Cable terrible I put disturb side on outside door They came in anyway change trash Very poor maintenance thank you Paulette Summerlin rm 405 Regenda

Family

8/10

Excellent

14 Jun 2026

Thomas

It was clean but old. It good for a night or two. Parking was easy. Room was clean

10/10

Exceptional

10 Jun 2026

john

The ease of getting in and out to go places. Everyone was helpfull as it was our first time to Connecticut. Breakfast was great and plenty of parking.

Partner

10/10

Exceptional

08 Jun 2026

Stacey

Very clean & well maintained property. I received a quiet room as requested. There is a continental breakfast and an Indian menu as well as, an American menu at the hotel restaurant. Also, free henna is an added perk. I will definitely return here.

Self

8/10

Excellent

08 Jun 2026

KIM

average place for an average price.

Family

10/10

Exceptional

07 Jun 2026

Roberta

We were here just one night. We just needed a clean bed to rest our heads. The staff was very friendly and go above and beyond to make you happy.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Celinett

Todo muy limpio....muy atento el personal..recomiendo 100% este hotel

Partner

10/10

Exceptional

07 Jun 2026

Abdel Jose

Great location and cheap!!!

Partner

6/10

Pleasant

04 Jun 2026

Demetrice

We will not stay there again. Out of a 7 day week stay, we only got a one day room cleanup..

6/10

Pleasant

04 Jun 2026

John

Hotel has a bar but it was only open from 6-9 and no one was in there

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Kenneth

Conveniently located near I-95. Room was beat and clean.

Friends

8/10

Excellent

01 Jun 2026

Marijean

This place is great just internet is slow .

Friends

4/10

Poor

31 May 2026

Coleman

Upon arrival , check in was 3 pm, had to wait 45 minutes for room to be ready. After asking for 100 dollar deposit , card was charged 605. Had to wait 24 hrs for return funds. While traveling for a get away weekend thats not ideal at all. TV only had 1 remote that would not allow me to hook up my fire stick. Room smelled like mold and fabuloso. You had to fuss with the shower valve to get hot water, when adjusting the shower head its wobbly coming out of the wall, Several light bulbs were out. Dog down the hall wouldn't stop barking. Overall for 164$ a night some quality and professionalism is expected thats not what I received at all.

Partner

10/10

Exceptional

26 May 2026

Pedro

Excellent customer service....

Partner

2/10

Poor

25 May 2026

Matthew

First 48 vibes. Visible dirt, broken microwave, bad air quality, no air filtration, uncomfortable bed, wifi did not work, and someone was in room despite do not disturb sign on

Business

10/10

Exceptional

24 May 2026

Christopher

Loved the breakfast! Friendly staff. Room was clean, bed was comfy. Have stayed before, will stay again..

Business Family

6/10

Pleasant

24 May 2026

Matthew

Did have a funny smell and a fair amount of garbage around the property.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Nancy

I had a great stay and would give this hotel 5 stars. Everything was clean from the moment I walked in. The front desk staff was professional and check-in was easy.

The room was very clean and comfortable, and the bathroom was spotless. Breakfast was hot and good with enough options.

The hotel also had a bar, gym, and pool, which I didn’t use but it was nice to have those amenities available. The outside of the hotel was also well maintained.

Overall, it was a comfortable and pleasant stay, and I would stay here again.

Partner

8/10

Excellent

18 May 2026

Robert

Staff is great, the hotel is a bit dated but it doesn’t take away from your stay. I used the room as a backup (long story). Overall I would stay again but the hotel could use a little refresh.

Friends_and_family Friends

8/10

Excellent

14 May 2026

Patricia

The room was very clean, staff were very friendly and outgoing, breakfast had a great variety of choices and very tasty. Oh, and the location is ideal. You can get to any (and there are a lot) of the areas attractions very easily and quickly. Overall it was a nice one night stay.

Family

10/10

Exceptional

10 May 2026

Sherri

This place was easy find, right off the highway. Check in process was a breeze. Staff was very accommodating. My boyfriend bought a few beers from the desk. Rooms were clean. We were going to a concert at Mohegan sun. 15 minute drive to the casino. I did not eat breakfast because I was hungry over, but my boyfriend, brother and SIL did
My boyfriendvl said it was good
He had sausage, homefries and eggs. Good price for a clean hotel
Will stay here again if in town.

Friends

4/10

Poor

04 May 2026

James

Wouldn’t stay again. Hotel grounds were dirty. Pool

6/10

Pleasant

30 Apr 2026

Alexander

Decent property for the price. Room was sufficient, clean, and met basic needs. Comfortable budget stay. Staff were friendly and accommodating. Common areas not great.

Self

8/10

Excellent

24 Apr 2026

Michael Parlatore

Rooms were great size and clean.

4/10

Poor

17 Apr 2026

Lisa

The first unacceptable problem was that the property is NOT HANDICAPPED ACCESSIBLE!! The second issue was that the property listed many amenities on Expedia that DID NOT EXIST!! I specifically booked our stay for The Arcade,Gift Shop, vending machines,and expected the breakfast buffet to be like the pictures that were posted!! Not even close!! My advice from this experience is to call the property first before you book it!! Especially if you have children!!!

Family_with_children

10/10

Exceptional

16 Apr 2026

Jorge

Todo bien

Partner

10/10

Exceptional

14 Apr 2026

Carolyn

Clean.room, friendly.staff, dinner was excellent

6/10

Pleasant

12 Apr 2026

Patricia

1 night, 2 adults, 1 room

Superior Single Room, 1 King Bed, City View

6/10

Pleasant

01 Apr 2026

Kellie

The stay itself was nice. Some of the clients of the hotel seemed sketchy. I was approached in the hallway and solicited. So that wasn't pleasant. My boyfriend reported it to the feont desk after I left. I am not sure if anything was done about it.

Partner

2/10

Poor

27 Mar 2026

Samuel

Room was not clean, plumbing was slow, everything was dirty around the hotel.

8/10

Excellent

22 Mar 2026

Kathleen

I had asked for a king bed when i got there the person at the counter said we have you for a king bed correct?
We got to our room and the door almost didnt open it was sticky we pushed it hard and it emptied.
Got in only to find 2 queen beds

Partner

10/10

Exceptional

21 Mar 2026

Timothy

yes

Self

6/10

Pleasant

15 Mar 2026

Christy

The outside definitely needs some work (to be fair-it is getting remodeled) the inside was a bit better. The lobby smelled like smoke but thankfully our room didn’t. The room was clean. The bathroom showed lots of wear and tear.

The breakfast was definitely lacking and the coffee was very watered down.

Partner

2/10

Poor

03 Mar 2026

Adriana

No water in pool and construction outside of room. Drove hours for a decent hotel with an indoor pool and there wasnt one when we got there. Asked for a refund within 1 hour of check in and was refused. Desk lied to booking agent. The whole experience was terrible. Check out is at 11am, was locked out of my room at 9:45am

Friends_and_family Family

2/10

Poor

02 Mar 2026

joseph

Dead bolts on room didn't work. Curtains on window would not close. Very noisy inside and outside hotel. Small couch pillow on bed inside pillowcases. Hot water in bathroom had no temperature safety, hot water was scalding out of the tap. Drug dealers and prostitutes in parking lot. Overall very unsafe

Partner

4/10

Poor

22 Feb 2026

Theresa

There are not great affordable options in New London. This hotel was conveniently located but still being renovated. The rooms had 2 full size beds -not 2 queens- which was a bit challenging for my family (we are all over 6 foot tall).

Friends_and_family Family

4/10

Poor

15 Feb 2026

Judith

There was what looked like blood on the wall in the room. The rug had a chunk cut out of it. Everything looks like it was last updated 40 years ago. The breakfast was cold and soggy. But the staff was nice and the bed was comfortable.

Leisure Partner

10/10

Exceptional

11 Feb 2026

amy

I like the atmosphere from when you walk in it's clean and quiet.the staff is amazing I especially love sweeny from the front desk always helpful and informative and ALWAYS friendly!! The whole staff is amazing they definitely make my stays special they always recognize me and know my name which is welcoming. The room is always clean and have many options available we say in a room with accommodations of a stove full fridge, dish washer and a kitchen counter so we can cook right here. They have a pool which is always great for the kiddos and in the am everyday they serve a complimentary breakfast which is always fresh and hot and clean as well as maintained...they serve everything from cereal to waffles as well as danishes eggs and sausage!! And of course HOT COFFEE!! Which is available all day at the lobby and hey there is even a little store for late nite snacking if need be!! I only stay here when in town I don't even look anywhere else and I will continue to come back every time as i am in town alot!! Keep up the great work we really appreciate the hospitality one of if not the best in the area in my book!! Thank you again

Leisure Partner

8/10

Excellent

08 Feb 2026

Jennifer

The rooms were clean and the staff were very nice

Leisure Partner

10/10

Exceptional

08 Feb 2026

Brooke

Clean room, friendly staff. Stayed for a night, no complaints!! Would stay again!

2/10

Poor

31 Jan 2026

Lori

It was very dirty and not clean I had to leave cause I had a family emergency and they wouldn’t give me some of my money back. I am not really happy about it I didn’t even stay I am going to write an email to their manager

10/10

Exceptional

02 Jan 2026

Mirqueya

Friendly staff and comfortable room.

10/10

Exceptional

01 Jan 2026

Julymar

Everything very clean and the staff very welcoming

10/10

Exceptional

29 Dec 2025

Tendai

I really enjoyed my stay here. It's conveniently located near the casino and the event I was attending at Strange Brew Pub. The food inside the restaurant was very good too. If you like Indian cuisine, I highly recommend. I believe there's also a pizza place across the way. Also, they have a HOT complimentary breakfast was good as well. Coffee was nicely brewed as well. For the price, you really can't beat this place. There's also an Ollie's nearby. It's one of my favorite stores so it makes me partial.

Leisure Partner

8/10

Excellent

30 Nov 2025

Ricardo

The check in was easy, the staff was friendly especially the gentleman that served the breakfast, great location. It is a good deal because of the price.

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Sarah

It was good for the price! Rooms were clean although an odd scent not strong just odd. The rooms are better quality than common spaces. Everything was a little wierd but fine! For the price I am
Not complaining! For the

Self

6/10

Pleasant

19 Nov 2025

Lisa Ann

Clean. Helpful staff.

4/10

Poor

15 Nov 2025

BISBEE

The wi-fi didn't work in the room, no close caption on the tv, food was fair, room was almost fair.

2/10

Poor

10 Nov 2025

Isabel

They placed us on the second floor where they were painting the hallway and it was a mess
With dust and chemicals all over the place . The room was dirty and smelly.

6/10

Pleasant

10 Nov 2025

Christian

There’s a large popul

4/10

Poor

10 Nov 2025

Lorena

The front desk receptionist (both the check-in and checkout) were super friendly and helpful. That’s about it. The problem there is the people who stays looks like permanent guesses from DSS and the loud noise were at all times specially at 1,2 and 3 in the morning, doors were shut, screaming running in the hallway, kids up at that time too. I felt like my car would be stolen in any minute as guys were setting in the work van in the parking lot for hours. The mattress needs to be changed as soon as u lay down has no support, ended waking up with back pain and I had never have a full electric stove next to my bed. The hotel needs to be renovated for the price they charge and they need to have policies for noises. It felt like I was staying in section 8 or the projects.

Partner

2/10

Poor

09 Nov 2025

Sheri

Staff was rude, not enough staff on. First room they gave us smelled like smoke and it's supposedly a smoke free hotel. Beds were reserved as queen then once checked in we were told they dont have queen only king or double. Requested a cot, xtra blankets and pillows when we checked in at 4pm and at 10pm when we checked we were told they have none left. WORST EXPERIENCE EVER

Friends_and_family Family

2/10

Poor

08 Nov 2025

Chris

Rooms smelled vary bad . Unable to sleep. Old rusty appliances. Overall not clean . Food from restaurant is fake . Ordered chicken fingers but got some product like rubber with chicken flavor . Kids got sick

Business_and_leisure Family_with_children

2/10

Poor

05 Nov 2025

Jelisabeth

Room was discussing, front desk was rude and meant to guess, I had a hard time to get my money back and the manager played not to say he was the manager in duty that night.

Business Family

8/10

Excellent

02 Nov 2025

William Wayne

Trisha the check in lady was very friendly & personal.
Overall not a bad place.
Nice hot swimming pool, indoor that was open.

10/10

Exceptional

26 Oct 2025

Melanie

Great staff and clean.

10/10

Exceptional

21 Oct 2025

Carmen P

Menu, didn't have many healthy choices. Room was fair, staff very nice and polite. Dirección to the hotel very hard to find the hotel, Hotel has two different entrance and each entrance different name.

Leisure Family

4/10

Poor

20 Oct 2025

Piotr

The hotel is neglected and needs renovation

Leisure Partner

6/10

Pleasant

19 Oct 2025

Juan

The areas said you can't smoke and it only smelled like cigarettes and they charge $100 for damages apart from the price

Leisure Family

8/10

Excellent

19 Oct 2025

Robert

It was okay for an older property. Not sure I’d use them again.

Partner

4/10

Poor

12 Oct 2025

Sarah

Entire room had a musty smell and so many horribly patched up holes and cracks. Dusty. Halls smelled like smoke even though supposed to be non smoking.

Leisure Family

2/10

Poor

12 Oct 2025

Asma

This place should not be open for business! There were drunk people outside all night screaming and using foul language right by my window — I felt completely unsafe, especially with my young children. The windows open all the way, which is dangerous. In the morning, there was dog poop right outside in the whole ways that we stepped on. The entire place smells like mold and smoke, and it’s very dirty and poorly maintained. The pool was also filthy and clearly not cleaned. Overall, this property is unsafe, unsanitary, and unacceptable. State or city should inspect it

Family_with_children

2/10

Poor

12 Oct 2025

Stacey

There is no elevator to connect buildings. We had to carry our luggage up and down 2 staircases. The parking lot was scary and the decor was chipped and broken.

Leisure Partner

4/10

Poor

08 Oct 2025

Ryan

I would book elsewhere in the future.

The room was dirty, my sister's room smelled like someone had urinated in the A/C unit that blew it all over the room (she had to be moved to a new room it was so bad). My room had a cockroach and blood (an alarming amount of it, it did not look like a small cut worth) on the box spring. We told the staff and they were polite, but no response other than kind words.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Joffre

The front desk personel is very curteous

8/10

Excellent

06 Oct 2025

Ryan

Mych better that the 1st place i stayed and breakfast was pretty good

Leisure Family

6/10

Pleasant

05 Oct 2025

Rick

I must say the mngmt team was outstanding, very pleasant and kind. The facility was very under staffed. The room was clean appearance wise, but the room smelled of steal cigarette smoke and the shower head was coming from the wall. The parking lot in the back appeared to have abandoned vehicles. The most alarming is that the facility was in lack of security, which was a very big concern of mine. The building I stayed in, the entrance door was broken and could not be secured. This led to anybody walking around the building. Very unsettling. There were transients walking the grounds and also inside corridors of the building I was staying in. I ran into a woman who was living by far an undesirable life, who was homeless, pulling “tricks” for money, while reporting to men who were staying at this location. So sad. I went on to buying her something to eat from the hotel restaurant, giving her $20 and also charging her dead phone at the front desk, because of the Christian I am. The owners of this facility must be aware of this as I was only there one night and seeing this all take place. Overall this was a very unsafe facility and many illegal thing taking place here. I would not suggest any families with children stay at this location. As I am going to inform the police, now that I left this location, all that I saw.

Self

10/10

Exceptional

04 Oct 2025

Rebecca

Convenient. Quiet.

Leisure Family

4/10

Poor

04 Oct 2025

Barbara

We reserved a 2-Queen room but was given a King bed room. There was horrible pot smoke odor in hallway just 10 doors down from front desk. Security side door was propped open with a rock late at night. Ice machine had filthy paper towels in it and was not working. Room was cramped with a full size fridge, sink, oven, dishwasher. Maybe that would be great for a traveling tradesman but we were there one night while in vacation. Breakfast was horrible as well. We DID NOT enjoy our stay at Regency Inn & Suites!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Siawash

We had a great time

10/10

Exceptional

22 Sep 2025

Raquel

The staff was very nice and helpful
There is a lot of parking spots
The breakfast was nice and have a staff there always taking care that nothing miss and all is clean
Easy access to the 95
Recommend and return for sure

Leisure Partner

6/10

Pleasant

14 Sep 2025

Seth

The black mold was upsetting

Business Self

2/10

Poor

07 Sep 2025

Jennifer

NO INTERNET SERVICE! STAY AWAY!

Dont stay there! Its awful! Unfriendly staff! NO INTERNET SERVICE! YOU CAN ONLY USE THEIR WIFI! We were unable to get or make calls unless outside of the hotel, only the back of hotel, no services at all out front! I questioned the staff and was sold their internet was encrypted so that why you get no service, to please use the wifi, which isn't secure, only locked for customers. We requested 2 queens, got a room with double beds. When they cleaned the room they turn off the refrigerator, which may be normal, but we were never told to turn it on, the knob is in the back which we couldn't locate, not realizing it was off because it was cool when we checked in, we lost food and drinks that we put in the fridge. I spoke to several staff members about the no cell service, i was told, your cell data may work on the other side of building, offered to move our room, relocate us, our you kidding me? It was so bad we had to leave the hotel, i paid for 2 nights, they refused to give me a refund for the second night! Worst hotel experience ever! Hotels.com did fight for me and my refund, which was fantastic, but they were also refused to give a refund to me.

Friends_and_family Friends