Name: Holiday Inn Norwich
Address: 10 Laura Boulevard, Norwich, 06360, US

8/10

Excellent

21 Jul 2026

Elizabeth

Would stay here again

Friends

6/10

Pleasant

18 Jul 2026

Margaret

The pool was the highlight of the hotel. It was warm and open. I only saw a buffet style breakfast although the restaurant is advertised to be open early. The bar and where I expected to be able to get food was open after midnight on Wednesday, but closed by 9 on Thursday. I had to order food delivered instead. The room was worn. The floor was bumpy under the rug. The bathroom sink stopper was not connected and the faucet leaked on the counter. The shower needs work. Overall, the desk staff was nice and the place is kind of lacking maintenance and upgrades for a long time.

10/10

Exceptional

18 Jul 2026

Patricia

Shuttle service is the best amenitie you offer amd the desk ladies were very pleasant

Partner

6/10

Pleasant

18 Jul 2026

Kathleen

The room was ok. But needs updating you walk in and there is no door on the closet.
The tv remote was hard to turn on and off , the people before us most likely had the same problem because it was unplugged when we got there. The bathroom tub had paint falling off inside by the drain.

For the most part it a good stay , right off the highway to casinos and the beach, which is a good thing .

Partner

10/10

Exceptional

16 Jul 2026

Adrienne

This hotel was clean, beds comfortable. Did not make use of the fitness center or pool. Restaurant and bar on site. Would definately stay again.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2026

Carolina

Great amenities, attentive staff, and excellent location.

Friends_and_family Friends

4/10

Poor

12 Jul 2026

Besim

Staff was very helpful. Other than that it was pretty bad. Got 2 rooms and had to switch out of the first room for both for multiple reasons. Room was dirty and sticky. A/c was leaking and had the floor soaked. My kids kept getting wet. Just an overall bad experience would def pay more for a better newer hotel

Family_with_children

10/10

Exceptional

11 Jul 2026

Holly

The breakfast was good and the staff are absolutely amazing 💯

Family

10/10

Exceptional

07 Jul 2026

Robert

We really enjoyed our stay! Plan on coming again in the future!!😊

4/10

Poor

07 Jul 2026

Jasmine

There was stains all over the bed , and also the wall. The staff was decent.

Partner

6/10

Pleasant

06 Jul 2026

Amalia

Front Desk and staff was friendly place was clean only thing didn’t like breakfast not included bathroom was to small leak in bathroom

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Roxane

I would stay again it was clean and the people were polite

10/10

Exceptional

02 Jul 2026

Gerald

Everything

Partner

10/10

Exceptional

28 Jun 2026

Alcides Jose Marin

Nice

Partner

2/10

Poor

28 Jun 2026

Davis

Tv didn’t work they wouldn’t try to replace it just told me you won’t have a tv.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

James

Quite , clean easy access from highway

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Christine

Staff is friendly. Has a bar . And shuttle to the casino.

Self

2/10

Poor

14 Jun 2026

Elizabeth

I would have given this hotel 1 star, but I’m giving 2 stars because they eventually moved us to another room.

What is most concerning is that Room 310 should never have been assigned in the first place. Our friend stayed in that same room the night before and was told by hotel staff that the room “needed work” and would be taken out of circulation. Less than 24 hours later, we were checked into that exact room with no apparent repairs or improvements made.

The room was in poor condition:

* The beds had mismatched sheets.
* The floors were visibly dirty.
* The bathroom smelled strongly of urine.
* The bathtub sealant was peeling and coming off.
* The entire room had a damp, wet-carpet odor.

The fact that management was aware the room had issues severe enough to be removed from circulation, yet rented it out again the next day, is unacceptable. While I appreciate that they eventually moved us, it should not have taken a complaint to address a room that clearly was not ready for guests. However I am 100% sure they cleaned the room for another guest that evening, because they mentioned a “switch”.

To make matters worse, we paid $350 for one night. At that price point, guests should expect a clean, well-maintained room—not dirty floors, a bathroom that smells like urine, peeling tub sealant, mismatched bedding, and a strong wet-carpet odor. The condition of the room was completely unacceptable for the rate charged and did not come close to matching the value we received

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Linda

My room was clean but it wasnt stocked daily w clean towels and cups. The carpets in the elevstors are disgusting but otherwise clean. The pool was great, clean but no syrong chlorine smell.....but the pool room needs work....specifically wall art say in Aqua & brown to coordinate w furniture....now its very boring and bland. A wall clock would be good too.

Pet

2/10

Poor

10 Jun 2026

Carla

Place dirty no supplies the worst-case was they placed us in a room full of trash used linens like someone left and they were totally careless to clean it before putting us there

Partner

10/10

Exceptional

06 Jun 2026

jane

Clean rooms, pool and great breakfast . Free shuttle to casino. Helpful staff. Great waitress for breakfast. She managed a full room by herself and handled it beautifully.

Self

6/10

Pleasant

05 Jun 2026

susan m

Bathroom in our room was in bad condition. The tub floor was peeling and cracked. Didn’t dare use it. The closet doors were missing. The front of the mini fridge was dented and scratched. Just looked bad and made a bad vibe for the room itself.

Family

6/10

Pleasant

05 Jun 2026

Kimberly

Right off highway, free shuttle to casino is a bonus. Room had some general wear issues. Room 311 is next to elevator shaft and is fairly loud all hours. Limited parking with maintenance crews from highway using as a base. 3 out of 5 stars, fit the bill for a concert overnight.

Family

8/10

Excellent

03 Jun 2026

Rebecca

Heater was broken in room so the next, so changed rooms for 2nd night. Staff were excellent. Elevator very noisy. But overall very nice staff and well maintained property.

Partner

10/10

Exceptional

03 Jun 2026

Shawn

Great hotel. Nice quiet room.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Gina

The staff were kind, location and shuttle were excellent. The room was clean yet it had a deep foul odor. The coffee pot leaked, the tub was cracked and wouldn’t drain properly - it just really needs to be replaced.

Partner

2/10

Poor

02 Jun 2026

raymond

Room was filthy with dirt and potato chips on floor, staff was ok, breakfast not included but ok, bar closed early on Saturday night before hours of operation that were posted?
Stayed in many hotels over the years and was very disappointed with this one.

Partner

8/10

Excellent

01 Jun 2026

Jennifer

The staff was very friendly and helpful.

Business

10/10

Exceptional

31 May 2026

Dawn

Check in and check out were very easy. Having a shuttle to the casino was very convenient.

Friends

6/10

Pleasant

30 May 2026

Nadine

Very dated

8/10

Excellent

27 May 2026

Patrycja

It was very close to the casino, so that was a big plus.
Pool and a pool table were a nice to have.
We had a lovely buffet breakfest one morning, with the waitress brining us everything we needed and more, just to discover the next morning that buffet breakfest was no longer served - which was a huge dissapointment.
The room was clean, and refreshed every day, but the black-out curtains were broken, so we needed to use clothes pins to close them togetehr.
The hallways and elevators had unatended trash and food crumbs during our entire stay.
The water jars in the reception area were almost always empty, and water was spilled all over the cabinet and dripping to the front of the cabinet and to the floor.
Similar to the coffe table next to the breakfest area - spills and empty.

10/10

Exceptional

26 May 2026

Silvana

Everyone and was good

10/10

Exceptional

24 May 2026

Shawn

Friendly staff, clean facility and room. Got a great night sleep too!! Looking forward to using the casino shuttle on the next stay. Thanks for a great experience.

Partner

10/10

Exceptional

18 May 2026

Yanhua

Nice breakfast, good restaurant, friendly staff

Family

8/10

Excellent

12 May 2026

Elizabeth

This hotel was a good value for our one night stay compared to the other hotels in the same area that were more expensive. The staff were very friendly and checked in to see if we needed anything. There is a restaurant and bar onsite which was nice. The hotel needs an update as the decor is outdated but the room was clean and the bed was comfortable. Located close to Mohegan Sun Casino.

Partner

8/10

Excellent

08 May 2026

Tyesha

The restaurant bar closed before the normal time. The gym was upgraded but very tiny. Staff was nice. I would book again.

2/10

Poor

03 May 2026

Olga

I found hair on my pillows and fitted sheets, night tables were dusted and room was never vacuum.
As I was taking a shower rust and mold was coming out of fixtures.

Family_with_children

6/10

Pleasant

03 May 2026

Janice

The hotel seemed clean enough, but desperately needs to be updated

Family_with_children

8/10

Excellent

01 May 2026

Kristine

The outside was not very clean. There were cigarette butts all over the place and somebody spilled something sticky right by the door and it was not cleaned up in two days.

Family

2/10

Poor

01 May 2026

Terri

If I could rate this hotel a 0 I would! I made my reservation in November for my April stay. When I arrived at 10pm to check in I was told my reservation had been cancelled due to maintenance and Expedia should have notified me. When I contacted Expedia they were never notified of this cancellation. Do NOT stay here!!

Family_with_children

10/10

Exceptional

29 Apr 2026

Ron

Great stay nice shuttle to the casino

Family

10/10

Exceptional

28 Apr 2026

Curtis

I stated here for one night to go visit casino. The included breakfast was nice. The fact that there was a swimming pool indoors was nice although I did not use it. Friendly staff, clean place, comfortable bed and linens and duvet. Bathroom was tiny but clean. Not a bad place at all!

Self

10/10

Exceptional

27 Apr 2026

Helene

A very comfortable stay and thank you for your services.

Business

4/10

Poor

27 Apr 2026

Catherine

Room was worn down. Furniture dated and barely holding together. Shower drain was clogged. Was not clean to acceptable standard - especially considering the room rate. Even though, we had a pre-paid reservation confirmed for a 2 queen bed, we were given a room with 1 king. Front desk attendant reported that's all they had because they over booked. Checked in around 9pm... not late - the correct room should have been held open.

2/10

Poor

26 Apr 2026

Fior

Yes, please was not clean. Disgusting. I will never recommend it.

Family_with_children

2/10

Poor

26 Apr 2026

Lynn

Room smelled like smoke. They tried to say they were over booked and couldn’t move us to another room . I booked two rooms one was unoccupied . Wasn’t replenished or clean in either rooms . Girl at desk was eating and kept a sign that said would be back. Sloppy all together. Counter girl seemed to have no idea how to help with items.
Musty smell and water damaged walls
Simple answer
Ghetto, dirty and not going again

Partner

10/10

Exceptional

19 Apr 2026

Nicole

We can’t wait to go back, We think this was a great hotel when we go to the casino. Great staff and front desk.

Partner

4/10

Poor

19 Apr 2026

John

The hotel new an up grade because the elevator was shaking and made a little drop when it stopped, the room I had, had stains and dirt in the comers, shower curtain needed a washing.

6/10

Pleasant

15 Apr 2026

Jeanne

Good breakfast, staff polite and helpful. Room needed to be attended to upon checkin, musty smell. Pool not opened (was noted it was closed when booking)

Self

6/10

Pleasant

14 Apr 2026

jennifer

pool was closed due to being broke; was not listed on site
wouldn't have stayed there had we known this
shuttle doesn't go to foxwoods
only mohegan another downfall

Partner

10/10

Exceptional

13 Apr 2026

Robyn

Large Room, carpet was all rippled, and bath was large and clean but a bit worn. Great amenities including a pool and fitness center. Free Shuttle to Mohegan. Would de

8/10

Excellent

13 Apr 2026

Peter

Bar food and breakfast were really good. Had a nice stay.

Partner

6/10

Pleasant

12 Apr 2026

Tracey

Breakfast was good. Pool was closed we debated to sit by it, staff wasn’t over friendly at all, room was not the cleanest. The hall smelled like cat litter. Would not stay here again or recommend this place yo anyone.

Family

8/10

Excellent

12 Apr 2026

Patricia

I was very surprised at how good the breakfast was. Made to order and it came out fast. Service was excellent.

Friends_and_family Family

4/10

Poor

10 Apr 2026

Brittany

Prior to our arrival we called for early check in they said they were booked up. We got there and It was empty. Upon arrival the staff was welcoming and friendly. We got our room quickly. Entering our room It was a double bed room. One bed did not have a quilt. Then entering the bathroom It was left with the towels from the people who stayed prior. They were dirty and on the floor and hanging on the back of the door and displayed clear signs of use. There was what appeared to be a black mold like in the corner of the shower. Which we did report to the front desk. Who offered to switch our room. But did express the cleaning staff sucked. The following morning we asked for late check out and they told us they were extremely busy. We checked out at 1130. And waited in the lobby for our uber and only one person checked out and no one checked in during 1130 and 1215 before we got our uber. The staff leaving was friendly but not enough for me to say I would ever come back. Would not recommend unless you really don’t have preference.

Friends

10/10

Exceptional

10 Apr 2026

Jenny

It’s was very nice and clean ! Staff were super friendly !

Friends

2/10

Poor

07 Apr 2026

Christine

We needed to switch rooms because at first we saw ants in the room. Then when we pulled back the sheet there was a bed bug or tick on the sheets. The front desk immediately switch our room. The 2nd room’s bathtub/shower wasn’t 100% cleaned. There was a dirty facecloth hanging on the shower curtain & short black hair on the shower wall. There was also someone’s shorts on the shelf in the closet. When we went to check out the next morning the staff was very kind. The head of household was also there & I explained that our first room had ants & they said they were going to take care of it. I told him the 2nd room seemed to have clean sheets & towels but it seemed like the bathroom wasn’t finished getting cleaned. We usually stay at Holiday Inn Express but was disappointed in the Norwich CT hotel. We purposefully book with Holiday Inn express because of the indoor pool, but the pool was also out of order that weekend.

Family_with_children

10/10

Exceptional

05 Apr 2026

Philip

It was the Mohegan Sun shuttle. And yes. On time and easy. Ran throughout the night (until 2:00 am). Never waited more than 10 minutes.

Family

10/10

Exceptional

05 Apr 2026

Laura

Had a wonderful stay here. The sports bar was a great place to grab a bite to eat, the food was excellent. Highly recommend the Ruben!! The only downfall was that the pool was closed for repairs (air vents) was kinda bummed as this was one of the reasons I booked here. Great proximity to both Foxwoods and Mohegan Sun. Was there on a Thursday for a show at Mohegan Sun,so not sure if a shuttle is available, took a Uber

Self

6/10

Pleasant

30 Mar 2026

Suzanne

Our first room when we arrived had the door open and a large industrial fan going. I didn’t want to even know why. We immediately went downstairs and got a new room. Interesting, that fan was going all night and most of the next day. Another patron had ants and bed bugs.

Family

6/10

Pleasant

29 Mar 2026

Sonja

Disappointed with our stay. We booked here specifically for the pool and shuttle to Mohegan, but the pool was out of service with no notice and the shuttle was late picking us up. When the main amenities you advertise aren’t available or reliable, it feels misleading. Would have chosen a different hotel if we knew.

Friends

2/10

Poor

29 Mar 2026

Jacki

Pool was under construction, waitress in the restaurant was not sanitary (hands in her mouth and unfortunately nose) and restaurant was dirty probably from the night before. Water took very long to get hot. Rooms were very dark and closet door was broken. There was an issue with people above us after midnight and the front desk did nothing to try to fix it. Shuttle was convenient. The front desk manager/attendant was not very professional, eating behind the counter and bad mouthing other employees.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Jarrod

Awful. Room was left unclean. The pool was not open. People running all over head.

2/10

Poor

27 Mar 2026

Marcus

Yes

8/10

Excellent

25 Mar 2026

Brad

The shuttle from the hotel to the casino was excellent!! Will stay again !

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Jen

Outdated. Bathroom didn’t seem super clean. Pool was closed “until further notice”. Not terrible but probably wouldn’t stay there again. No information book in room (for WiFi, hotel hours, etc) tv remote didn’t work

Self

6/10

Pleasant

23 Mar 2026

Jason

Adequate accommodations opposed to the price of the casinos would stay again for a quick getaway 8 min drive to Mohegan and the shuttle service runs regular on weekends

8/10

Excellent

23 Mar 2026

bernard

The room was great the staff was great but the pool is down for a few week I think they should tell that to people

Partner

8/10

Excellent

22 Mar 2026

Michael

Having the shuttle was great

8/10

Excellent

22 Mar 2026

Marlene

Great weekend stay

Family

10/10

Exceptional

16 Mar 2026

Angela

The shuttle to Mohegan was fantastic! It ran every 30 mins until 2am! Convenient location

Partner

4/10

Poor

14 Mar 2026

louis

Paid $280.00 for a room that was probably worth $99.00( and that’s being nice)..This is a dated hotel,lobby is from the 80’s,the room we were given had wallpaper unglued in spots,the bath had stained ceiling tiles,the tub drain didn’t work( the drain plug wouldn’t stay up resulting in having to stand in you shower water),the cracks around the floor were caulked and dirty.The chair in the room was ripped and old,etc,etc…Bottom line? Choose a different hotel if thinking of staying by the casino..

Partner

10/10

Exceptional

13 Mar 2026

Christopher

Friendly staff

4/10

Poor

10 Mar 2026

Jennifer

We were given a room that had not been cleaned. The shuttle was great.

4/10

Poor

08 Mar 2026

Jaron

It was dirty

2/10

Poor

06 Mar 2026

Maureen

The conditions of the room were disgusting. The tub and sink backed up when using. Mold was throughout the bathtub and also in the fridge. We both woke up with extremely poor breathing and felt sick. The room and hallway smelled like vomit. The pool was not operational (expedia was not aware). PLEASE NOTE: The staff was very understanding and competent

Partner

6/10

Pleasant

04 Mar 2026

Margoliz

The staff was very nice trying to help us out finding another hotel as their pool was not working. That was the main amenity that we were looking for in a hotel so we did not stay still waiting for my refund.

6/10

Pleasant

03 Mar 2026

Nicole

The room should be cleaner

2/10

Poor

02 Mar 2026

Jennifer

We had to wait for our PAID room. The room was not cleaned nor stocked with anything. Very poor service!

10/10

Exceptional

02 Mar 2026

Victoria

Nice hotel when you’re going to casino. Good rooms. Quiet. Easy check-in.

Partner

10/10

Exceptional

02 Mar 2026

Sean

Very nice stay. The Casino Shuttle was a very nice perk of staying here.

Friends_and_family Friends

6/10

Pleasant

01 Mar 2026

Amy

Delayed check in due to the room not being ready. Outdated paint on walls and scratches. Poor lighting in the rooms.

Partner

6/10

Pleasant

01 Mar 2026

Melissa

The room itself was okay, but there were several issues during our stay. The shower pressure was very poor, and there was nowhere to hang towels after use, which was inconvenient. Check-in was scheduled for 4 PM, but our room was not ready, and we had to wait about 45 minutes. The lobby was crowded with many other guests also waiting to check in. It felt like the hotel was unprepared for whatever event was happening in the area, and overall the experience came across as unorganized and unprofessional.

Family

8/10

Excellent

01 Mar 2026

Rebecca

Staff was great! Room was clean. Pool was closed which in this winter weather we were looking forward to.

Partner

2/10

Poor

01 Mar 2026

Keith

We showed up just before four they told us our room wasn’t ready not cleaned needed 15 to 20 minutes we gave them our number sat in the parking lot for a half an hour came back in asked where we were on the list was told to wait in the lobby. We got our room a little over an hour after 4 o’clock, which messed up the whole night as for we were going to a concert.

6/10

Pleasant

01 Mar 2026

Amanda

Slightly outdated, rooms could use some TLC, wallpaper in bathroom was peeled up, old in appearance, lightbulb in light didn’t work. Misleading information about shuttle-which was great for the casino at night but doesn’t start until 4pm. Otherwise, OK for the price:

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Thomas

Staff was excellent and room was clean and comfortable. Bathroom was a bit tired but clean. Decent value.

10/10

Exceptional

28 Feb 2026

Patricia

Everyone we saw and spoke to at the front desk was super friendly! Room was clean and bed was comfy. It’s not the fanciest place but it was a good location for us and I slept really well so that’s always a plus! Never got up for breakfast!

Partner

4/10

Poor

27 Feb 2026

Maria

Heat in the room didn’t work properly.

8/10

Excellent

22 Feb 2026

Richard

Room clean, convenient location.

Partner

2/10

Poor

22 Feb 2026

Stephanie

I will never stay at this hotel again.

Upon check-in, I was informed that I had reserved a one-queen room, even though I am certain I paid for a king room. The confirmation only stated “standard room,” so I let it go. We were then “upgraded” to a room with two queen beds.

Unfortunately, the issues continued once we entered the room. When I attempted to use the bathroom, I discovered the toilet was clogged. I contacted the front desk and was handed a plunger, with the expectation that I would resolve the issue myself rather than having staff address it.

Later, when we tried to watch TV, a message indicated that a user agreement had not been accepted. I again contacted the front desk and was told there was no maintenance staff available to assist. At that point, we gave up on trying to resolve the issue and went to bed.

The next morning, we found dirty water sitting in the bathtub despite not having used the shower at all.

Overall, the lack of basic room readiness and support from staff made for a very disappointing stay.

Partner

2/10

Poor

19 Feb 2026

Ariel

Room wasn’t that clean had a very strong odor like wet moldy. I had to request new blankets, pool was also closed which we were looking forward to swimming which was one of the key points for choosing this hotel. Some other guests had mentioned that hotel houses homeless guests so that could be why pool was closed. I was not happy with stay. Especially since there was Another Hotel in close proximity that had pool hot tub and free breakfast with shuttle to casino. I Was very disappointed in stay but it was my partners birthday so we decided to stay instead of dealing with the hassle of a refund and rebooking because we were running late for an event at the casino. I hope there can be some resolution for unhappy stay

Partner

6/10

Pleasant

17 Feb 2026

Carmine

The entrance into the hotel smelled like pot.
The pool was closed due to a pipe that broke.
The bar closed at 5pm so we never got to have a cocktail there.
The bed was lumpy and the furniture in the room was worn.
The only good thing was it was close to Mohegan sun and the price I paid was just ok.
Renovations are overdue.
The women at the front desk were polite.

2/10

Poor

16 Feb 2026

Garrett

My room took 30 minutes after check in time to become available, one of the elevators was out of order, and the pool was closed during the duration of my stay.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Alfred

Room bathroom faucet there was no water running.

8/10

Excellent

16 Feb 2026

raquel

Staff was ok, the bath tub wasn’t too clean

2/10

Poor

16 Feb 2026

Samantha

Toliet clog: bad service: smelled moldy: pool horrible shape: elevator wasn’t working. I left after being there for 3 hours.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Betty

Something else: We were getting ready to leave after a nice stay.
My sister im law couldn’t find her car keys. We are taking the suitcases, a car apart and everything and check the room. Some of the young men working there went up and took off her room apart looking and also went out by my sister-in-law’s car. They took all our suitcases into this other room and they said just take everything out and you know, we’ll leave the door open and you can see if it may be in there. Thanks the Lord it was in the bottom of my sister‘s suitcase. The keys were in her sweater and they must’ve fell out. So a big thanks to the young men who help us and the clerk at the desk also🦋❤️

2/10

Poor

15 Feb 2026

Sarah

The bathroom was dirty, as were the hallways and elevator. In addition, the pool heater was broken and so the pool was freezing. I would not recommend this hotel at all.

Leisure Family

8/10

Excellent

08 Feb 2026

Shkodran

Kyle was great