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Courtyard Norwich

New London - CT · United States

181 W Town StView location

8.8/10Excellent1,003 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort9.2/109.2
Condition9.0/109.0
Neighborhood8.6/108.6
Amenities8.6/108.6
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard Norwich

Located in the historic Norwichtown area of Norwich, the Courtyard by Marriott Norwich is a convenient base for exploring local attractions. Just a short drive from Norwichtown Mall and the Leffingwell House Historic Museum, this hotel offers comfortable guest rooms, each equipped with a refrigerator, microwave, and 32-inch Smart TV.

Enjoy complimentary Wi-Fi, on-site dining at The Bistro café and coffee shop, and recreational amenities, including a 24-hour fitness center and terrace. Business travelers can utilize the 24-hour business center and meeting rooms. Free self-parking is also available.

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With a stay at Courtyard by Marriott Norwich in Norwich (Norwichtown), you'll be within a 5-minute drive of Norwichtown Mall and Leffingwell House Historic Museum. This hotel is 2.6 mi (4.2 km) from William W. Backus Hospital and 3 mi (4.8 km) from Slater Memorial Museum.

Make yourself at home in one of the 120 guestrooms featuring refrigerators and microwaves. 32-inch Smart televisions with satellite programming provide entertainment, while complimentary wired internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.

Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Car required LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for full breakfast: approximately USD 9.95 to 15.95 per person
    • Fee for in-room wireless internet: USD 4.95 per day (rates may vary)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Norwichtown Historic Cemetery 1.9 km / 1.2 mi
Norwichtown Mall 2 km / 1.2 mi
Leffingwell House Historic Museum 2.2 km / 1.4 mi
Generations Family Health Center 2.6 km / 1.6 mi
William W. Backus Hospital 2.9 km / 1.8 mi
Senator Thomas J Dodd Memorial Stadium 3 km / 1.9 mi
The Blue Lady of Yantic Cemetery 3.1 km / 1.9 mi
Upper Falls Heritage Park 3.2 km / 2 mi
Slater Memorial Museum 3.4 km / 2.1 mi
Mohegan Park -Armstrong Tennis Center 3.7 km / 2.3 mi
Plain Hill Pond 4.5 km / 2.8 mi
Mohegan Park and Memorial Rose Garden 4.6 km / 2.8 mi
Spirit of Broadway Theater 4.7 km / 2.9 mi
Norwich Arts Center 4.8 km / 3 mi
Franklin Swamp Wildlife Management Area 5.9 km / 3.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1997
  • Year of most recent renovation: 2005
  • Total number of rooms: 120
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Car park
  • 24-hour reception
  • Check-in hour
Show 41 more facilities & services
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Meeting room: 2
  • Business centreExtra charge
  • Indoor freshwater pool
  • CasinoExtra charge
  • TV lounge
  • Hot tubExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Picnic
  • SnacksExtra charge
  • Non-smoking establishment
  • Fitness
  • Bowling alleyExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 22 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Courtyard Norwich

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Safe
    • Balcony
    • Wheelchair-accessible
    • Wake-up service
    • Pay movies
    • Extra beds on demand
    • Toiletries
    • Bathrobes
    • Tea and coffee making facilities
    • Satellite TV
    • Cable TV
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Minibar
    • Fridge
    • Microwave

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Courtyard Norwich

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Courtyard Norwich

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Courtyard Norwich

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Courtyard Norwich

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Courtyard Norwich

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6
    DOUBLE AccessiblePhoto unavailable2 photos

    Courtyard Norwich

    DOUBLE Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BEDROO.H6-KG

    Photos are not available for this room type.

    Courtyard Norwich

    Room Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Courtyard Norwich

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Courtyard Norwich

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 BedroomSUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable7 photos

    Courtyard Norwich

    SUITE KING BED ONE BEDROOM

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Pay movies
    • Wake-up service
    • Fridge
    • Bathroom
    • Shower
    • Hairdryer
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Safe
    • Direct dial telephone
    • TV
    • Internet access
    • Minibar
    • Kitchen
    • Cable TV
    • Satellite TV
    • Bathrobes
    • Toiletries

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Courtyard Norwich

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 22 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Courtyard Norwich

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, 2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Individually adjustable heating
    • Safe
    • Balcony
    • Wheelchair-accessible
    • Satellite TV
    • Cable TV
    • Internet access
    • Kitchen
    • Minibar
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Bathrobes
    • Toiletries
    • Pay movies
    • Wake-up service
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG

    Photos are not available for this room type.

    Courtyard Norwich

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Tea and coffee making facilities
    • Fridge
    • Minibar
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Bathroom
    • Cable TV
    • Satellite TV
    • Bathrobes
    • Toiletries
    • Pay movies
    • Wake-up service
    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Ironing set
    • Microwave

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Courtyard Norwich

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Courtyard Norwich

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard Norwich

8.8
Excellent
1,003 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.0 /10
Neighborhood
8.6 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Linda
Non
10/10
Exceptional
12 Jul 2026
Constantinos
Best value hotel in Norwich, by far. Staff is always friendly, rooms are consistently clean. Close to everything.
Partner
8/10
Excellent
06 Jul 2026
Cletis
Quite location, not to far from casinos
Friends
10/10
Exceptional
06 Jul 2026
Chris
Good location, well designed facility, clean, pleasant staff
Partner
8/10
Excellent
01 Jul 2026
Jess
The staff at this location went above and beyond to insure guests had a wonderful experience. There was a strange sound coming from the AC and the gentleman at the front desk immediately addressed it and put me in another room.
It was very quiet which can be a rarity at hotels especially during the busy Summer season. All in All, a great experience!
Business
2/10
Poor
27 Jun 2026
Mary Lou
Second floor room.
Ants on couch.
Then more mini ants on the couch.
More.
Room change.
10/10
Exceptional
27 Jun 2026
Michelle
We stayed for 5 nights. Hotel is in a convenient location with a great restaurant attached to it. Dunkin’ Donuts across the street.Front desk staff were pleasant and helpful.
Hotel is clean. The king room with balcony was very clean although it might need some updating. Bed was very comfortable.
I would stay again and recommend without hesitation
Partner
10/10
Exceptional
21 Jun 2026
Bethsaida
The room was very clean. The staff, especially Mateo at the front desk, was very help ful. He helped me with the WiFi and even came up to our room and closed the curtains for us. We had an enjoyable stay and would stay there again. I would recommend the courtyard Marriott in Norwich without hesitation.
Partner
10/10
Exceptional
21 Jun 2026
Abigail
Everything was great!
Partner
10/10
Exceptional
20 Jun 2026
Steve
I stay here quarterly, when I come to town on business. They upgraded the waiting area with work spaces that included a small built in tv and table. I love the free washer and drier, convenient cafe with friendly help, quiet rooms with large tv and desk as well as loveseat and large ottoman. Plenty of parking and close to Italian restaurants, new Dunkin, Friendly's, and a nice steak house just around the corner and a short walk. I like the flavored ice water and chocolate chip cookies near the front desks. The help at the the front desk are always friendly and helpful. I don't stay anywhere else.
Self
8/10
Excellent
16 Jun 2026
Vasco
Staff was very friendly and the hotel was very clean.
Partner
6/10
Pleasant
12 Jun 2026
Maria Esther
Convenient location, only about 8–10 minutes from Mohegan Sun. The photos make the hotel look more impressive than it is in person, but it served its purpose. The rooms were a nice size with comfortable beds. The bathrooms were very basic, and some areas like the walls and countertops could use better cleaning and updating. Overall, the property feels a bit dated, but not terrible. The staff, however, was fantastic and provided great service throughout our stay.
Partner
10/10
Exceptional
12 Jun 2026
Jessica
Great hotel, easy and convenient location. Front desk staff were lovely
Self
10/10
Exceptional
09 Jun 2026
Kissy
Excelente
10/10
Exceptional
05 Jun 2026
Beatrice
I didn’t like that they didn’t have fresh complimentary coffee in the lobby.
Partner
10/10
Exceptional
02 Jun 2026
Heisi
I love the location, it was so easy to get on and off the highway. It was also less than 15 minutes away from the casino. The room was spacious and very clean.
Family
10/10
Exceptional
31 May 2026
Paulo
Staff were nice and helpful. Room was nice and clean.
Family_with_children
10/10
Exceptional
30 May 2026
Wayne
Always a great experience
Friends_and_family Family
2/10
Poor
27 May 2026
Agata
We just check in and check out five minutes later😉😂
Didn’t get any refunds!
Definitely not our cup
Of tea!!!
Family
6/10
Pleasant
26 May 2026
Jackie
My room was fine, the hotel itself is not as update as the other Marriott's that I have patronized. The staff was friendly, my room was great. It was nice to find coffee right across the street after my early morning check out.
Self
10/10
Exceptional
18 May 2026
tracy
It was a comfortable large room. Not happy that they took away the hot tub which is the reason why I chose this hotel. I would have stayed elsewhere for less money.
Business
10/10
Exceptional
12 May 2026
Sue Ellen
Hotel is immaculate. The staff is friendly & accommodating. Jeanine in the cafe is such a sweet person & the food was delicious!
Family_with_children
10/10
Exceptional
14 Apr 2026
Bianca
breakfast was soooo good and fresh. the room was very clean! the staff from the front desk to the breakfast staff. the pool was fantastic! will definitely be staying here again!
Friends_and_family Family
10/10
Exceptional
07 Apr 2026
Allison
No complaints
Self
10/10
Exceptional
04 Apr 2026
Cheyenne
Great clean room
Partner
8/10
Excellent
29 Mar 2026
ron
The refrigerator in my room was not working properly. That made what otherwise would have been an excellent stay to just a good stay. Staff was very nice even though they were unable to get the refrigerator situation resolved.
Self
10/10
Exceptional
29 Mar 2026
Esteban
This hotel is very clean and organized
Family
8/10
Excellent
23 Mar 2026
Franco
Excellent staff , clean room
Partner
6/10
Pleasant
15 Mar 2026
Kwanasia
Room was clean but we were given a room we did not choose.
Partner
8/10
Excellent
15 Mar 2026
ryan
The outside of the hotel was a little run down. I was a little worried about what we booked. Once we walked in, the lobby was clean and modern and the room was nice. They offered cookies, hot cocoa and for members, bottled water.
Partner
10/10
Exceptional
14 Mar 2026
Steve
I love this place. When I am in town I try always to stay here. Great staff always ready to help, wonderful woman works at the cafe andakes great meals, cleaning staff have greatly improved, Fabulous restaurant just a short walk away also near Italian restaurants, free washer and dryer. And a Dunkin Donut soon coming across the street. Nice fireplace in a large, comfortable lobby. I won't stay anywhere else in the Norwich area.
10/10
Exceptional
14 Mar 2026
Tony
This hotel is one of the best and cleanest we stayed in . Very comforting and well kept . We have stayed there before and was so impressed, we chose it again . The staff was great and the gentleman who greeted us upon arrival and departure was very friendly and professional. I am sorry I didn’t get his name but his initials are S.Y.S. as stated on the hotel invoice . When needed again, we will definitely stay there .
Partner
10/10
Exceptional
02 Mar 2026
Erin
Everyone was so helpful and welcoming! Special shoutout for Jeanine at Starbucks-she was fantastic!
Family
10/10
Exceptional
01 Mar 2026
Brianna
the staff was so nice, was a bit nervous about the area especially this being the first time in CT. I felt very safe, the bed was so comfy I slept for 12 hours, they have so many food options for breakfast and dinner. I would totally stay again!!!
Partner
10/10
Exceptional
01 Mar 2026
Donna
The room was very clean and the staff was professional and friendly. Would stay there again!
10/10
Exceptional
26 Feb 2026
Norellee
Great hotel! I left a bad review, but that was my mistake. I got the Courtyard Norwich mixed up with the Courtyard
2/10
Poor
24 Feb 2026
Norellee
Having stayed at many Marriott locations nationwide, Norwich was by far the worst experience I have had at any hotel. I would definitely not recommend this hotel to anyone. It was filthy—literally every part of the hotel was dirty. We booked two rooms, and both were incredibly unclean and falling apart. The couch was stained, had a foul odor, and was missing large chunks of wood. Everything about the rooms was repulsive and in disrepair. The entire building seems in need of demolition. I will never stay at this hotel again; I’d rather sleep in my car.
Friends_and_family Family
8/10
Excellent
23 Feb 2026
David
We were greeted right away, and the host was very courteous. He engaged us in pleasant conversation and handled our check in efficiently.

The room was clean and the bed/pillows were quite comfortable, which is a huge plus for us.

The bathroom sink faucet structure was loose, though it worked fine.

The onsite bistro served good food, though the breakfast crew seemed understaffed (one person handling all orders).

All in all, we would stay here again.
Partner
10/10
Exceptional
22 Feb 2026
Brian
The staff was extremely helpful and friendly. The room was fantastic other than the pillows. They were pretty flat but I did request to have an extra pillow because I normally sleep with extra and the gentleman ended up going downstairs and got me some brand new pillows which were perfect. The only area of improvement I would suggest is the Bistro was very tiny and essentially was transformed to Starbucks the next morning. Other than that I have no complaints at all and I would certainly stay there again.
Family
10/10
Exceptional
22 Feb 2026
Lynn
The hotel suite was like a large one bedroom apartment!
Friends
10/10
Exceptional
22 Feb 2026
Dondre
Great clan breakfast was a little slow
10/10
Exceptional
16 Feb 2026
Morgan
Clean room, polite staff and very comfortable.
Partner
10/10
Exceptional
16 Feb 2026
CARMEN
yes and yes
Partner
2/10
Poor
15 Feb 2026
Sue-Ellen
Called to let hotel know we would be coming in late, around 11 pm from Mohegan Sun. Staff let us know our King room was all set- no worries.
When we arrived we were told that the only King rooms they had left were either two handicapped accessible on first floor or a basement room w a walkout. Unacceptable, but it was 10 pm.
Room was not updated at all, desk area had green and maybe Coke stains on counter. Obvi not cleaned well. Totally sub standard room for a Marriott Courtyard. NEVER AGAIN!!!
Do not stay here unless you are desperate!
10/10
Exceptional
05 Feb 2026
Kelly
Room was clean, guest services went above and beyond!
Leisure Partner
6/10
Pleasant
26 Jan 2026
MARILOU
No discount and room we’re in noisy like closing and opening doors
Business Partner
2/10
Poor
24 Jan 2026
CHRISTOPHER
We were under the impression there was a pool and jacuzzi as I just got a new knee and have been in rehab so we checked in th room and immediately went to the pool where on the wall it says Pool and Jacuzzi and there was No jacuzzi so we went right back to the front desk where the girl said there was nothing she could do so I asked for the manager and she basically called me a liar and said Show me the ad so I did and she then blamed it on corporate and website so she said we will give you a full refund immediately and we left and that was Friday the 22nd at about 3:30 pm and I still haven’t received my money back so I would like my money back immediately please
Leisure Family
10/10
Exceptional
20 Jan 2026
Amy
Staff was very friendly and efficient. Room was very clean.
Self
10/10
Exceptional
14 Jan 2026
Michael
Great location for our needs
Leisure Partner
10/10
Exceptional
12 Jan 2026
Katie
Can’t say enough about the front desk staff. They are always so friendly and smiling! I feel so welcome here. Definitely booking again.
6/10
Pleasant
12 Jan 2026
Julian
Table in the room had sticky residue on there.
Room had a weird smell.
Bed was clean.
Bathroom was fine.
10/10
Exceptional
10 Jan 2026
Wayne
Rooms spotless and staff is always amazing
Partner
10/10
Exceptional
02 Jan 2026
Michael
Only had
8/10
Excellent
31 Dec 2025
Frank
Amazing staff awesome location close to UConn
Friends_and_family Family
10/10
Exceptional
31 Dec 2025
NADIA
Didn't have breakfast, but this hotel is always fresh, clean, and comfortable. The front desk team member is really wonderful- friendly, accommodating, professional, and kind. We cannot say enough good things about him (we think his name is Nate, but can and will update as he should be recognized for his outstanding customer service).
Partner
10/10
Exceptional
28 Dec 2025
Rebecca
There was a water bottle on the side of the bed which shows to me that the room was not cleaned thoroughly. Over all the room was nice
Leisure Partner
10/10
Exceptional
28 Dec 2025
Melanie
The room was clean with a microwave, Keurig & refrigerator. The desk person was very kind. The lobby was decorated nicely for Christmas.
Leisure Partner
4/10
Poor
27 Dec 2025
Michael
Shower leaked all over the floor. No breakfast was served.
6/10
Pleasant
19 Dec 2025
Constance
Average 3-star hotel, the place smelt of bleach. The breakfast wasn’t as good as I thought, took too long.
10/10
Exceptional
14 Dec 2025
April
Clean room, comfortable bed, very friendly staff
Partner
8/10
Excellent
14 Dec 2025
Steve Alan
I love the location, friendliness of the people at the front desk and restaurant, free laundry, comfortable waiting area. The only downside is the cleaning staff only cleaned my room 2 or 3 times in 2 weeks.
10/10
Exceptional
13 Dec 2025
Wayne
Staff was very friendly
10/10
Exceptional
08 Dec 2025
Tony
This hotel was very clean and well situated for our needs .
Conveniently located right off the highway.
Rebooked for a March event .
Leisure Partner
8/10
Excellent
01 Dec 2025
Bruce
Staff team was good
Friends_and_family Family
10/10
Exceptional
26 Nov 2025
Bradley C
The staff were outstanding!!!
Friends_and_family Friends
10/10
Exceptional
25 Nov 2025
Laura
Wonderful stay, close to the casinos. Only feedback was the door between rooms would not close and the breakfast food was not great.
8/10
Excellent
16 Nov 2025
GLENDA
Balcony was nice and room was nice and clean
...could use a bigger TV..
It looks like they're renovating or updating things...breakfast area could use updating and gym could use a few more machines...
Otherwise it was fine...
Leisure Partner
6/10
Pleasant
15 Nov 2025
Lauren
The room didn’t have a pleasant smell it smelled like old smoke a little bit.
Leisure Friends
10/10
Exceptional
31 Oct 2025
Pablo
Clean facility!
10/10
Exceptional
31 Oct 2025
Matthew
Comfortable and clean room. Slept great. The breakfast was cooked fresh and healthy.
10/10
Exceptional
22 Oct 2025
bretton
The staff here were extremely nice, and everything was very clean. Our room was very spacious and my daughter loved the pool!
10/10
Exceptional
19 Oct 2025
Katie
Friendly front desk. Nice rooms.
8/10
Excellent
19 Oct 2025
Chris
Room was clean. It is a nice hotel they are in the midst of renovations.
Friends_and_family Family
10/10
Exceptional
18 Oct 2025
Yudayah
Great overall
Leisure Partner
2/10
Poor
14 Oct 2025
Claudia
Balcony was dirty. Breakfast area is in the lobby and when we thought it could not have gotten worst they charged out credit card for an additional $300 for a door handle which they claimed was damage during the time we were there. when I called to clarify and to let them know that the lock was as is when we got it the so call manager hang up on me. When I called back the general manager’s behavior was even worst. This place needs to be closed. The smell alone in the lobby is distasteful. We were there for our anniversary and my husbands. birthday and is deeply sadden by this. My husband wanted to leave from the first day based on the experience. This is a-shame! I asked the house keeper for additional towels and she said the wash was broken so she only game me 2 for the two rooms. Everything seems to be falling apart there.
Leisure Family
8/10
Excellent
06 Oct 2025
John
Staff was very friendly And very clean Room
Leisure Self
8/10
Excellent
04 Oct 2025
gary
Nice room seems newly decorated close to the casino
Leisure Partner
4/10
Poor
26 Sep 2025
Fitzroy
I wasn’t able to have a proper rest time because of construction being done to the building.
Leisure Partner
10/10
Exceptional
25 Sep 2025
Shiante
I would stay there again.
10/10
Exceptional
23 Sep 2025
Robert
Close to casino easy to get to.
Leisure
10/10
Exceptional
23 Sep 2025
Sydney
Great!
Leisure Family_with_children
10/10
Exceptional
21 Sep 2025
Dale
Easy check in
Convenient to park
Newly renovated room
Leisure Family
10/10
Exceptional
19 Sep 2025
Lorna
Nice and quiet.
10/10
Exceptional
14 Sep 2025
LYNN
We liked the Bistro within the hotel.
Leisure Friends
8/10
Excellent
04 Sep 2025
Verified traveler

I’ll return

Comfortable bed, really clean room and common areas. Next to highway, so it’s kind of noisy.
Partner
10/10
Exceptional
02 Sep 2025
Emma
Lobby was under construction, but didn’t disrupt quiet and comfort! Outcome was beautiful!!!
Friends_and_family Family
10/10
Exceptional
01 Sep 2025
Steven
Friendly staff, clean and comfortable
Leisure Family
4/10
Poor
01 Sep 2025
Jennifer
Expensive stay for a subpar experience. Stayed 5 nights, had to beg for housekeeping to come on day 4 because they didn’t come at all before this. Shower/shampoo/conditioners were empty. Beds very uncomfortable. Pillows were pancakes. Air conditioning seemed to be on a timer, only works during the day and then you’re sweating all night. Not enough room storage. Had to pay for breakfast and coffee. At this price the hotel should be providing hot coffee and continental breakfast like all other hotels.
I won’t be back to this property.
Leisure Family
6/10
Pleasant
31 Aug 2025
Taylor
Smelled a little dingy… pictures online were way nicer also
Leisure Friends
10/10
Exceptional
28 Aug 2025
joyce m

Mateo was the Best

We had an amazing time the staff at the hotel was awesome But Mateo was Extraordinary he was the BEST make our stay pleasure and enjoyable
Partner
8/10
Excellent
27 Aug 2025
Joan
The Hotel was very nice, very well run, clean with an outstanding staff that went out of their way to accommodate us. HOWEVER, the Hotel is located in a run down, 4th rate commercial zone surrounded by \"quicky mart's\" sans a friendly \"AUP\" (as per the Simpson's) level staffs - the little \"third rate deli\" staff 100 yds from the Hotel were surely idiots who when we asked for service to buy a morning bagel replied \"we don't do that here\". So we left our coffees on the counter and replied \"we don't buy stuff here, then\" and walked out. Of course we were totally aware that the two clerks at the deli were not sophisticated (intelligent enough??? most likely. But let's be PC and not judgmental regarding their customer service skills) enough to provide a coherent response to a request they as individuals were not programmed to do.

So if Marriott just moved that Hotel to a place other than where it currently is ........ but then again, maybe Marriott should talk to the City of Norwich Government re slum control in the area around the Hotel?????
Leisure Family
10/10
Exceptional
18 Aug 2025
Rachelle
We knew what we wanted to eat once we got to CT and Matteo at the front desk directed us to a very good place. Both he and Malachi were very helpful, friendly, and funny.
Leisure Family
10/10
Exceptional
11 Aug 2025
Clem
Mateo at front desk was great. Check in was quick and he helped with ensuring we could get dinner next store.
Leisure Friends
10/10
Exceptional
03 Aug 2025
Monique
The only thing that was disappointing, there was feces on the light switch in the bathroom.
Leisure Family
10/10
Exceptional
02 Aug 2025
Persio
We love this place every time we go to Mystic we stay there very close to the casinos
Leisure Family
10/10
Exceptional
01 Aug 2025
Rosemary

Great stay

The room and bathroom were very clean. The bed was comfortable.
Friends_and_family Family
6/10
Pleasant
28 Jul 2025
karyn
This hotel had a power outage due to thunderstorms. The power was not restored until at least midnight.. The staff are wonderful and did the best they could under the circumstances. September 2024 and had a much better experience
Leisure
8/10
Excellent
27 Jul 2025
Steve
What I wasn't happy about was that the hotel lost power and I had to leave the hotel on my last night there. I know it wasn't your fault but it was very inconvenient. I also think you need to upgrade your internet in the hotel. There were 3 times when it took me 20 minutes or longer just to get online and then I would lose the connection before I was done typing a communication to a business associate. It was the worst experience I've had getting online in 20 years. It reminded me of a hotel in Mexico when everyone was on a dial up connection. It was that bad.
Business_and_leisure Self
4/10
Poor
27 Jul 2025
elyse
Wasn't in the best area. The first room we were assigned smelled too much like cigarette smoke, so we asked for a change. The second room had A/C, but it wasn't working at full capacity.
Leisure Family
2/10
Poor
27 Jul 2025
David
We booked the Courtyard Marriott in Norwich, CT expecting a reliable, quality experience, but what we encountered was anything but. The room was dirty upon arrival — my wife had to pick peanuts off the floor, there was trash in the corner, and a stain on the ottoman.

The hotel had no power when we arrived, and the staff repeatedly lied, saying it had “just gone out,” when it had clearly been out for hours. There were no updates or apologies. I have a medical condition that requires a C-PAP machine, and I couldn’t use it due to the outage, making the stay not just uncomfortable, but a health risk.

The front desk staff was rude and dismissive throughout. In the morning, I asked about coffee and was told “we offer breakfast, but it’s not free” — not what I asked. When trying to buy bottled water, the staff questioned me suspiciously and demanded cash, forgetting we hadn’t even been checked in properly due to the outage.

There was no hot coffee, no juice, and zero effort to accommodate guests. On our second night, we had to call the front desk three times to complain about loud guests at midnight. The same staff member shrugged it off. I had to walk him to the room myself.

The toilet in our room clogged from normal use (not misuse), and instead of helping, the front desk told us to go find a plunger they left outside another guest’s room on another floor. We had to fix it ourselves. I’ve attached a photo.

For the price we paid, this stay was completely unacceptable. Marriott
Leisure Family

Location & surroundings

Courtyard Norwich
181 W Town St, Norwich, United States

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Courtyard Norwich

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