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SpringHill Suites Mystic Waterford
New London - CT · United States
401 North Frontage RoadView location
8.4/10Excellent989 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.4/10 8.4
Location8.6/10 8.6
Neighborhood7.8/10 7.8
Value7.8/10 7.8
Amenities8.0/10 8.0
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About SpringHill Suites Mystic Waterford
Enjoy a stay at the SpringHill Suites by Marriott Mystic Waterford, featuring an indoor pool and a 24-hour fitness center. Start your day with a complimentary on-the-go breakfast, and stay connected with free wired and wireless internet access in your guestroom.
Each of the 80 rooms offers a microwave, LCD TV, and a safe. Additional hotel amenities include a snack bar, a business center, and express check-out. Free self-parking is available onsite. Located near the United States Coast Guard Academy and Connecticut College, the hotel offers convenient access to area attractions.
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Located in Quaker Hill, Springhill Suites by Marriott Mystic Waterford is a 5-minute drive from New London Ferry Dock and 9 minutes from Naval Submarine Base New London. This hotel is 5.6 mi (8.9 km) from Ocean Beach Park and 7.2 mi (11.6 km) from Dinosaur Place at Nature's Art.
Make yourself at home in one of the 80 guestrooms featuring microwaves and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
Anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Spoken Language
English
Spanish
Nearby attractions
United States Coast Guard Academy
2 km / 1.2 mi
Connecticut College
2.6 km / 1.6 mi
Connecticut College Arboretum
2.8 km / 1.7 mi
Old Town Mill
2.9 km / 1.8 mi
Crystal Mall
3.3 km / 2.1 mi
Garde Arts Center
3.6 km / 2.2 mi
New London Ferry Dock
4 km / 2.5 mi
Nathan Hale Schoolhouse
4.1 km / 2.6 mi
VA Clinic New London
4.6 km / 2.9 mi
Affiliate at Lawrence and Memorial Hospital
4.7 km / 2.9 mi
Lawrence + Memorial Hospital
5.2 km / 3.3 mi
Fort Trumbull State Park
5.4 km / 3.4 mi
Waterford Speedbowl
5.8 km / 3.6 mi
Mitchell College
6 km / 3.7 mi
Fort Griswold Battlefield State Park
6.2 km / 3.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 80
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
Show 29 more facilities & services
- Laundry service
- Babysitting service
- Multilingual staff
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- ShopExtra charge
- GardenExtra charge
- Newspapers
- Luggage room
- Clothes dryer
- Towels and bed linenExtra charge
- Bar
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Business centre
- Indoor freshwater pool
- Outdoor freshwater pool
- TV lounge
- Hairdressing salonExtra charge
- Spa centreExtra charge
- Breakfast
- Continental breakfast
- Snacks
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible Two Double bedsSUITE • Accessible Two Double bedsSUI.H6-2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE Accessible Two Double beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
STUDIO TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDS • 1 Bedroom • 36 m²STU.2Q
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Desk
- Pay movies
- Wi-fi
- Safe
- Ironing set
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchenette
- Fridge
- Microwave
- Tea and coffee making facilities
- Cable TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
STUDIO TWO QUEEN BEDS
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2Q
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Desk
- Pay movies
- Wi-fi
- Safe
- Ironing set
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchenette
- Fridge
- Microwave
- Tea and coffee making facilities
- Cable TV
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 36 m²STU.KG
Room overview
Smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wi-fi
- Pay movies
- Desk
- Cable TV
- Hairdryer
- Housekeeping
- Direct dial telephone
- TV
- Internet access
- Kitchenette
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
STUDIO KING SIZE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Wi-fi
- Pay movies
- Desk
- Cable TV
- Hairdryer
- Housekeeping
- Direct dial telephone
- TV
- Internet access
- Kitchenette
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOMSUI.2Q-B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE TWO QUEEN BEDS ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDSSUITE • TWO BEDSSUI.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySpringHill Suites Mystic Waterford
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about SpringHill Suites Mystic Waterford
100
reviews shown
Juergen
The hotel canceled my reserved and paid for room on the day of arrival without prior notification. When I arrived at the hotel shortly before midnight, I was told they could not honor the reservation and that they were fully booked. I was getting stranded in the middle of the night.
Thomas
No hand towels. No face cloths. No juice at breakfast.
Evelyn
This property was better than expected. The room was spacious and clean, perfect for our family of 5. Very family friendly. Breakfast was delicious. Only cons - the breakfast only served pancakes on one of the 4 nights we stayed and the pool was quite small especially when the hotel is booked. The pool was quite crowded at times.
Michelle
Accommodations clean, staff was cordial, breakfast choices above expectation, only downfall was that it was a very hot day/night, air conditioning in room was ok at best. Room seemed stuck at around 70 degrees, luckily it was just at sleeping temp.
Jose
Just perfect, just what you expect in a family trip - thanks
Fred
All was good.
Thanks
Thanks
Julien
It is an OK hotel, but it double-charged me, and after a month, it hasn’t reimbursed me yet. Their associate mentioned they had the same complaints from several guests, yet I had to dispute the charges on my credit card. Definitely don’t recommend.
Patricia
Check in was super easy and hotel was clean. Breakfast was by far the best hotel breakfast i have ever been to. Loved how everything was individually wrapped and there were plenty options
Sidney
The room's were nice and clean. My only negative comment is that they didn't have any bottled water, so i was forced to drink water from the sink faucet. They told me it was under new ownership and their supply for water would not come in until the next day
Scott
Not great
Caroline
A fantastic front desk staff was so helpful and friendly. Nice, very clean, quiet room ..generous .breakfast.
Rod
Overall the hotel is showing its age. The bathroom shower head hose had black mold on it. The AC had a hard time keeping the room cool.
ERIC
Staff was great ,manger was very sweet and easy on the eyes.
Jarbas P
Eggs were horrible
June
They cancelled my reservation and while they offered to rebook at a Hyatt for us I had to mar at least three phone calls to finally receive my rebooking reservation! I am extremely upset because I chose the hotel specifically for its location and I booked back in October of 2025! Then they cancel the two days before I am to arrive’ seriously! The lame excuse was technical issues which allowed for overbooking! I booked in October! Why did I get moved and then the other hotel was another half hour farther from my destination! I expect better from Springhill Suites!
Stefanie
Easy check in. Great free breakfast
Stephen
Convenient right off the highway; nice breakfast options
margaret
Yes
Ryan
The rooms were roomy and clean. We stayed and had to extend our stay due to server weather and the staff was nice and helpful.
Renae
Staff was very nice. Room was okay, furniture was old and dresser chip. Bed was very comfortable. We was on the first floor wasn't able to open our curtain without guest looking in. Bathroom was clean,tile had some cracks. Room and bathroom need a update. Pictures online was deceiving.
Tausha
Comfy beds! Big room! Plenty of space and sleeping area’s! Clean!
Jaclyn
Friendly and helpful staff, clean room, great breakfast.
Jason
Very accommodating and friendly. Would recommend to anyone. Thank you for a pleasant visit.
Robert
All stood out. The room was clean, the staff were amazing and quick. When we needed something from the front desk, they were up to our room in less than 5 minutes. Very speedy service. Grat amenities and they had the best breakfast every morning. I'm definately going to stay here again when I come to visit family!!! A++ in my book!!! Oh and Matt, I think his name was, at the front desk, very friendly, got what we needed in a timely manner, and let us know of some things in the area to do. A++ for Matt!!
Vanessa
The staff was great and the room was nice and clean. My travel companions enjoyed the pool and the gym.
Maria Belen
El cuarto súper cómodo,limpios, desde la persona de recepción muy atentos, todo el staff muy cordial.
Paola
Rooms are outdated but staff were very nice.
Christopher
Staff was great and room was spotless
Madelaine
Las habitacion estaba limpia y comoda, el desayuno estaba bien. Si andas en un grupo es una muy buena opcion comparando precio a otros lugares cerca de la zona.
Elizabeth
The Hotel is very clean but the furniture in the lobby and our room MAJORLY needs updated. The lobby chairs are cracked and peeling and the sofa bed in our room is ready for the curb!!!!!! Plus our room 118 has a bathroom that looks as if it's had water damage 4 or 5 times. The tile on the floor is detached, the ceiling has black water spots all over it and the wall paper is cut up.
Everything was very clean but you can only polish a turd so much. And the breakfast was VERY good! Great fresh selection. And, in the evening they had a wonderful selection of coffee's, teas, hot chocolate with all the fixing and warm apple cider to go with the fresh baked chocolate chip cookies! Very unexpected but greatly appreciated. Now, just update the furniture so it doesn't look like something left on the curb and this place would be 100% awesome!
Everything was very clean but you can only polish a turd so much. And the breakfast was VERY good! Great fresh selection. And, in the evening they had a wonderful selection of coffee's, teas, hot chocolate with all the fixing and warm apple cider to go with the fresh baked chocolate chip cookies! Very unexpected but greatly appreciated. Now, just update the furniture so it doesn't look like something left on the curb and this place would be 100% awesome!
Angel Luis Toro
Room felt neglected. Alot of areas i cleaned myself.
Arturo
Clean quiet very accommodating staff was very nice and welcoming
Ashley
The staff was incredible! Especially the front desk team! They were so friendly and kind!
Marie
Chose Springhill Suites because we’ve really liked them. Paid extra on a high demand weekend. Really disappointed. This one is old, shabby, and in serious need of remodeling. The carpet was stained, the couch tattered, the furniture dented. The kitchen area was a fridge, microwave, and a couple paper plates. The bathroom was dated, but clean. The bedding was fine.
JOHN
The staff were friendly and helpful.
Beverly
Room adequate for overnight stay.
Leteya
Staff is very pleasant , hotel is clean but could use so updating .
Kathy
Clean great breakfast. A great area to stat fir things to do.
Jacques
warm welcome and very comfortable
Hessel
Nearby lots of stores and casinos so very convenient
Verified traveler
Will not go back
The hotel has been neglected and looks very different from the pictures that are provided. The entrance smelled strong of chlorine, the pool was green, the elevator was not vacuumed, the hallway smelled like a hospital. The room had stains and spots all of the couch, box spring covers, the ceiling over the beds. The bathroom has water damage. Biggest evidence was the tiles were coming off the floor. I left.
Janiece
It was very welcoming and nice. The room was clean and very quiet. We slept like rocks!!
Li
Overall is good!
Jennifer
Very close to Coast Guard Academy
Linda
We liked the easy access to I-95 and area activities. The breakfast was fresh, delicious and filling.
Colin Mark
The staff was super helpful and nice!!!
Stacie
The property was very outdated. It was clean. Pool room- lots of rust on doors and grates. Hallway rugs were stained and outdated. Hotel was cleanish. Breakfast area is small and cramped. Food was not really appetizing and I have been to many hotels where this type of breakfast was offered.
Katherine
The staff was really nice and it was perfect spot for a overnight stay!
Geoffrey
Every member of the staff was amazing! They made us feel welcome and were quick to help! Because of them, especially Matt who was always polite and super helpful, we will definitely return!
Sarah
We happily returned to this hotel a handful of times during our son's time at Connecticut College. The staff is always nice. The rooms are always clean. The breakfast has plenty of options daily.
Gay
Close to the downtown waterfront area. Manager greeting us was so welcoming.
Mary
I would not stay here again. Reception was unfriendly. Room was frumpy. Beds looked like a child made them up. Not appealing.
Kathleen
The entire building is hot and humid. The pool hits you when you walk in and the hallways upstairs are musty and hot.
Laurel
I was very dissatisfied of the dilapidated state of the hotel. The ADA accessible room that I booked for my limited mobility father was not able to accommodate him in the shower. The elevator inspection was outdated and the air circulation was terrible.
Roger
The staff was friendly and competent, but the rooms were “worn.” Furniture was old and obviously worn, bathrooms were old. Needs an internal update throughout.
Heather
Staff was friendly and efficient. Would stay again.
Mehwish
Excellent stay
Sandra
AC unit could not be turned off
J . L
The room I had ordered a king size bed they gave me a ( handicap ) It was just a place to stay. No amenities technically , except for an incomplete continental breakfast… I needed some ice the machine had a broken sign on it, I saw a bedbug running on my mattress she crushed it . I am going to post the bloody stain later. I was very unhappy during my stay, I call the front desk to express my concerns the Guy hung up the phone , I went downstairs he called the cops .Now, I am going to call the Marriot Headquarter to complaint about this incident, Spring Hill suites by Marriot in waterfront CT .
I normally stay at the ; Fairfield inn by Marriot they are very nice, I learned my lesson.
I normally stay at the ; Fairfield inn by Marriot they are very nice, I learned my lesson.
Tracy
The room and the staff were great
Shu-Fong
Friendly staff, nice breakfast and walking distance to restaurant
Sarah
As always, our stay at this hotel was great! We always use an accessible room. The accommodations are spot on. It's conveniently located near both Connecticut College and the US Coast Guard Academy. The hotel pool and complementary breakfast are icing on the cake!
Julia
Convenient location to visit Conneticut College and Mystic.
Karin
Was good. Staff friendly and helpful. Stephanie and Brannon were helpful!
Nancy
Weekend visit with my sailor.
Matt at check in was super nice ! Breakfast was good. Beds were comfy.
Kelly
Conveniently located if visiting Mystic Seaport area and casinos. Breakfast offerings were good
Verified traveler
No Hot Shower
only warm water in the shower. you go take a shower in room 204, it sucked
marc
Brendan at check in was very courteous. He even checked on us the next morning at breakfast there. Very clean facility.
Seth
I’d stay there again
I enjoyed the little extras like the hot chocolate and coffee bar when we arrived. I had to get in the room a little early and it was no problem. The breakfast in the morning was great and the staff were friendly
David
Manager was spot on and helpful
Kyle
Our linens had some stains on them. Also the ac unit was pumping out warm air.
Melissa
Shabby
Pretty shabby hotel in need of lots of updates. Room had carpet coming off the wall, stains on rug, peeling wall paper, etc. Would probably not elect to stay here again.
jennifer
The sofa bed was not made up and had a large urine stain. The beds were lumpy and need to be replaced. I was traveling with young children and the room we got was by the ice machine and the elevator. The noisiest areas of the hotel. The breakfast staff was unkind. I am a bonvoy member and expect more from mariott.
Melissa
Great hotel!
This hotel was amazing! It was clean, had a gym and pool, large room with sink, microwave and fridge. The hair dryer was good and it had great shampoo and conditioner. The staff were super friendly and you even received a welcome snack bag. The only negative was the bed…not comfortable. Overall a great hotel will definitely stay again.
Robert
Property in need of a remodel...best ecample elevator has been down for weeks waiting on parts
ROBERT
All was good. Short stay.
Elizabeth
I'm staying here before because our son goes to college nearby. After I booked the hotel, I got an email that the elevator was out. I was on the third floor and had to walk up and downstairs with all of my belongings. It was a very nice gentleman at the front desk That offered to help carry things up, but the fact that you don't discount at all when something like the only transportation up and down the building is out is a little crazy.
Sarah
We love staying here when traveling to New London to see our son at Connecticut College!
Eugene
We love staying herecwhen traveling to see our son at Connecticut College!
Susan
This is my 3rd stay here and such time was great. The staff was extremely helpful and friendly.
JESSICA
HUGE ROOM, great price! Breakfast was amazing and staff was very accommodating any time we needed them. Would stay again!
Jeanette
Great stay! In town for new year at casino with family. Spring Hill was super convenient, very friendly staff! Super clean kids enjoyed the pool and breakfast was good and convenient as well! Only reason for the 4 star rating was because of elevator temporarily out of service but we were made aware ahead of time and were moved to 2nd floor when originally booked on 3rd, which was greatly appreciated! Will definitely consider in the future! Thank you!
Reggie
New year!!
We stayed for one night and it was a great time. The hotel was cleaned, the bed felt amazing and we got to stay until noon. They gave us extra hour just to rest from the New Year parties which was awesome. I highly recommend this hotel & will book again in the future.
Anne
We were so happy with our choice to stay here. The staff were very friendly and helpful. The free breakfast was awesome and the dining area was comfortable with large TVs to catch up on Sports. The indoor pool was like a sauna, the room and pool was nice and warm, they had pool towels, and I could look out the large window at the snow over the lake. The rooms were a great design for 3 people and someone working remotely. The room had a nice sized desk and office chair that was separate from the area with the beds. The room also had a fridge, microwave, sleeper sofa and 2 TVs. My only complaint was that I found the bed to be too firm for me, so I had trouble sleeping. Also, the elevator was not working and lucky for us, we were on the first floor, because if we were on the 2nd or 3rd floor, that would have been a problem with luggage and stairs. All in all, for the price and the choice of hotels in this area, you can't beat this one!
Gerard
Our stay was really good, the breakfast was excellent. The only downside was that the elevator was not working. Rest was good, staff was helpful and friendly
Lynda
Nothing notable, good or bad, totally adequate.
Jennifer
Clean hotel with good breakfast and close to USCGA. Will be booking again if my Grandson gets in.
Aaliyah
Hotel was great for a short stay! I do wish there were lotion/ shower cap/ etc provided but other than that it was great!
Keyarash
Accommodating and welcoming staff. Overall it’s a clean hotel, and seems to have a few options for shopping and dining close to the property. I’m just passing by but if I come back this way, will definitely stay here again.
Desiree
Check in was pleasant. Breakfast was basic but appreciated nonetheless.
Boadu
Nice
Elizabeth
The beds were very old and uncomfortable. The pillows were not great either.
Vanessa
Horrible stay!
Bed was hard and uncomfortable couldn’t slip.
AC was set on 66 but room felt like 80 it was hot.
Sheets stained.
Shower broken
Pool room was very hot couldn’t stay in there so kids could play in pool.
Staff was busy hanging out together instead of acknowledging guest
Bed was hard and uncomfortable couldn’t slip.
AC was set on 66 but room felt like 80 it was hot.
Sheets stained.
Shower broken
Pool room was very hot couldn’t stay in there so kids could play in pool.
Staff was busy hanging out together instead of acknowledging guest
Scott
Matt was great
Brianna
Very clean establishment. Convenient hours, help available all night
Michael
We needed a quick overnight, the staff was kind enough to make up the pullout bed for us in advance, which was above and beyond. Plus it was a very nice room.
todd
Good staff
Daniel
The rooms were not dirty but they also were not the cleanest. The indoor pool was decent but it was very hot in the room if you were not in the pool; we liked that they provided pool towels. The breakfast was great there was a big variety of choices.
Verified traveler
I was very surprised pulling up to this hotel that a place so rundown could cost $300/night. The staff are doing a great job keeping an old facility clean and running but I would not stay here again at this price point.
Verified traveler
It was fine.
Location & surroundings
SpringHill Suites Mystic Waterford
401 North Frontage Road, Waterford, United States
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SpringHill Suites Mystic Waterford
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