Name: Residence Inn Mystic Groton
Address: 40 Whitehall Avenue, Mystic, 06355, US

Residence Inn Mystic Groton

Connecticut coast Area - CT · United States

11 reviews shown

8/10

Excellent

01 Aug 2026

Lauren

The room was clean. My family liked the breakfast. Lots of available parking.

4/10

Poor

27 Jul 2026

Alan

The property was resealing the driveway and painting parking lines. Our room smelled strongly of petroleum. We were on the first floor with the common area outside our window. People played loud music late into the night. The room was mainly clean, but the bedspread had dribbled coffee stains on it in multiple places. Breakfast was okay. Had multiple to-go choices.

8/10

Excellent

22 Jul 2026

Maryanne

Property improvements were being done and there was loud machinery in the back parking lot that caused our pets distress and caused them to bark. We got an email saying someone complained about the barking. I called the hotel PRIOR to our trip when I found out about the construction inquiring what was being done and where it was in relation to our room, letting them know I was concerned about potential barking. I was assured it wouldn’t be an issue. Disappointed that they didn’t put us in an area further away from all that noisy activity.

2/10

Poor

21 Jul 2026

Dylan

I didnt get to stay because Expedia screwed me really bad.

10/10

Exceptional

21 Jul 2026

Robin

The hotel was very clean and the staff went above and beyond to be helpful. I have never had such an easy time checking in, getting duplicate keys, and having questions answered. They were terrific. The rooms were spacious, the kitchen was well stocked and the beds were very comfy. Lots of extra towels too. Easy and plentiful parking. Great stay!

Pet

2/10

Poor

17 Jul 2026

Mario

The building was being renovated, the AC didn’t work, someone smoke in the hotel and all rooms smelled like cigarette. We only stayed one night and would not stay again

Family_with_children

6/10

Pleasant

09 Jul 2026

Stephen

Difficult to rate the property since it’s undergoing significant renovation. The updated areas are very nice and clean.

We were in a renovated suite, which was quite large and comfortable from a size perspective. However, there were some shortcomings. The a/c was not hooked up in the main bedroom so we roasted. The kitchen sink only had hot water (dangerous with little kids), no cold. The doors to the bathrooms didn’t shut. These are items I’d expect would have been checked before renting the room.

When I mentioned this to the front desk, the man shrugged - he really didn’t care. No apology, no “can I offer you something”, simply apathetic. I asked if there was an ice maker anywhere on the property and was informed there wasn’t.

Breakfast was quite good. Location is great for many of the Mystic attractions. Would consider staying here again once the remodeling is complete.

Family_with_children

4/10

Poor

07 Jul 2026

Steve

We were extremely disappointed with this hotel. This is the second time we have stayed at a Marriott Hotel within one year, and the hotel was identified as having an indoor pool. Yet when we arrived and asked about the pool, we were told it had not been available since the fall of 2025. Yet, when we used the television to review the hotel amenities, the indoor pool was featured with pool hours. Clearly, this was false advertising!

Marriott was initially unwilling to refund our money and offered no fee reduction since we used a third-party reservation (i.e. Expedia).

Today, I called corporate headquarters. I was offered 50,000 points, equivalent to approximately one night at a Marriott Hotel and $100.00 toward our next stay.

I would strongly urge any person or couple who values an indoor pool at a Marriott Hotel to call that hotel directly, BEFORE making a reservation, to learn whether an advertised pool is open. It might be best to obtain your response in writing.

2/10

Poor

03 Jul 2026

Kathleen

The best part was the one morning the breakfast staff attendant was superb he kept things cleaned and stocked. Next day not even creamer available for coffee
Did not have hot water for shower or sink.
Needed to wait to next day to see if could be fixed or move rooms which is an inconvenience with grandkid.
Renovations ongoing is fine but the parking lot and deliveries are in the way of guests.
Highly disappointed in the stay.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Jose L

Over all was great

Partner

8/10

Excellent

16 Jun 2026

Jo Anne

A good location. Reserved the suite which suited us well. We had a light out in the bathroom that took a while to get fixed. Hotel is under renovations which we were not notified of until a week before so no time to find another place. Breakfast was good, staff was friendly.

Partner