I'M Hotel

10/10

Exceptional

13 Mar 2026

Jack

Hotel was nice and clean. In a great location as well

Partner

8/10

Excellent

12 Mar 2026

Samrat

The spa and pool was excellent. The restaurant is too pricy else everything was awesome.

Self

2/10

Poor

11 Mar 2026

Jetmira

They gave us a downgraded room and didnt ofer any competition. We still had to pay for the room we booked
First time for everything 😌

Friends

8/10

Excellent

09 Mar 2026

Brian

Short Stay Approved - Not enough time to really explore the hotel, it's very clean overall and fairly centrally located to the action in the area within walking distance. Spacious room, more on the modern feel, doesn't feel outdated, I don't recall how frequent room service was, but the big downside is the 1 beach towel in the bathroom... not sure if you need to request more towels and will receive them. Pool area looked good but only up there to take a few photos. Elevators feel a little congested and slow - again, for a 2-3 day stay you're gonna be fine, longer than that I can't say if it's better or not.

10/10

Exceptional

04 Mar 2026

Sean

The best service I've ever experienced. The bed was exceptionally comfortable. The restaurant was good but not incredible, but that's the only thing that was not.

8/10

Excellent

02 Mar 2026

MATTHEW

This is marked as a 5 star hotel
It has the facilities of a 5 star
The rooms are very 5 star

BUT there are issues that bring it down..

- Check-in / Check out
There are hoards of staff working on the front desk waiting to help, all very helpful - yet it regularly takes upto 45mins to check in

This is not smooth, it’s annoying, it’s unnecessary and the hotel is well aware of this and they have done absolutely nothing to improve their systems - This is NOT 5 star service

They take a cash or electronic deposit payment instead of a card reading as room security
This has yet to be returned to my account after 2 weeks, it’s common to take deposits like this in Philippines but a 5 star hotel would have moved past this approach by now
It means waiting in reception while a room inspection is conducted before leaving
If you’re checking out in a rush for an early flight this is a big inconvenience and all of it completely avoidable by a hotel that cares about its customers experience

I’d start here again, but I’d happily stay elsewhere too

- The Elevators
They have a mind of their own
It’s very annoying, it’s slow, it’s clunky - it’s not 5 star

- There is a smell of Damp around many corridors and in some rooms

Friends

8/10

Excellent

01 Mar 2026

Maximino

The polite staff

Self

4/10

Poor

26 Feb 2026

Walter

No proper communication didn't advise us where breakfast was, dirty cushion, no hand towels or bidget towels and no robes. Didn'expssecurity deposit

Partner

4/10

Poor

25 Feb 2026

israel

The breakfast was poor and inadequate. The reception staff was not as professional as required. When leaving the hotel we were charged for a towel with a stain of dirt. The lobby is small and uninviting.

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Priya

Breakfast good. Good location to walk around/ convenient for restaurants. Grab taxi easy to get. Claims to be five star but feels like a four star - very busy. Nice rooftop bar. Convenient for a central Manila stay.

Partner

10/10

Exceptional

18 Feb 2026

Frank

Very good staff

Partner

6/10

Pleasant

16 Feb 2026

Chase

Not as good as i remember,

6/10

Pleasant

06 Feb 2026

Khalid

No water in the room, no iron in the room

8/10

Excellent

03 Feb 2026

Colin

Clean spacious room but not a 5-star room as coffee/creamer was sub standard quality.
Internet was slow for the smart tv.
The rooftop bar was good and nice drinks.
Amenities around the area was good with 24 hours places nearby to eat and drink
Would return again if nothing else is around to book with similar price

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Joseph

The room stayed spotless and cleaned daily. The staff was wonderful.

Leisure Self

8/10

Excellent

29 Jan 2026

Malia

Everything was great except for the toilet issue. We had to call front desk 5X to come fix the toilet issue (it wasn’t flushing). The day we check in till the next day we had issues with the toilet. We had to go downstairs in the lobby to use the toilet. Finally the next day, they moved us to another room.
It’s a little annoying that I have to keep asking for certain things replaced every time they clean the room. Such as towels, soaps, coffee, tissue etc.
For being a 5 star hotel. I’m a little disappointed.

10/10

Exceptional

29 Jan 2026

Nadia

Nice room and friendly staff

8/10

Excellent

27 Jan 2026

Maximino

The staff always try their best. I like going to the Onsen Spa.

10/10

Exceptional

26 Jan 2026

Maria

Everything

Partner

10/10

Exceptional

24 Jan 2026

Lukasz

Great place with an amazing facilities

Leisure Self

10/10

Exceptional

22 Jan 2026

Frank

Excellent staff comfy bed

Partner

8/10

Excellent

19 Jan 2026

Daniel

Good

10/10

Exceptional

12 Jan 2026

Irvin

The king studio room was well equipped with high ceilings, abundant space, and spectacular views. I enjoyed the breakfast bar with plenty of asian, western and healthy options. Explored the rooftop bar for even more nighttime views. Pool was on a noisy level but I liked the clear bottom feature, it was a standout. The front desk was very attentive and I even enjoyed a complimentary 2pm check-out. Would recommend if you're consider I'm Hotel!

Leisure Partner

10/10

Exceptional

05 Jan 2026

Irvin

The room was big, comfy bed and linens too. View of the skyscrapers in the business district was beautiful at night from our studio room. We loved the rooftop bar with fun drinks and bar food as well. Overall would come back again!

Leisure Partner

4/10

Poor

02 Jan 2026

Francisco

They did not offer a good selection , limited items like.

Also, there it was a large piece of plastic in the veggie salad. (8 or 9 inches long by 2 inch wide. It was all curled up, my wife tought it was a condom but I checked it)
Reported to waitress and that was the end)

Leisure Partner

8/10

Excellent

30 Dec 2025

Dave

Rooms was clean and nice, had 2 rooms next to each other, had a smell to the rooms, pillows had a strong odor( they need to be washed not just pillow case changes because the odor comes through still). Drains need to be cleaned out. They offer a free 30 min massage coupon and a free dessert when you check in.To redeem the free desert you have to leave a 5 star review. Staff and housekeeping was very friendly and attentive.

Leisure Family

10/10

Exceptional

29 Dec 2025

Ricardo

Great location, nightlife near, stores and restaurants near. Amazing pool with great staff

10/10

Exceptional

24 Dec 2025

Yvonne

Great hotel! Great location in the heart of Makati, near the Powerplant Mall and the Ayala Greenbelt malls, a street food bazaar, and a lot of fun bars. The rooms were nice - we stayed in an upgraded king room and it was very spacious. Staff were all very friendly. A great experience!

Leisure

2/10

Poor

13 Dec 2025

Elsa

They are not considerable and they didn’t return my cash deposit

10/10

Exceptional

06 Dec 2025

Loc

Room was very clean and spotless. Staff were very courteous

Business_and_leisure Partner

10/10

Exceptional

05 Dec 2025

Matthew

Excellent staff, very helpful and accommodating. Rooms are very spacious, clean, and comfortable. A/C was very responsive. Pool and rooftop bar are great pluses— did not expect to enjoy it that much. Also spa area was a nice surprise.

Leisure Partner

8/10

Excellent

03 Dec 2025

Corinthia

I would have given this hotel 5 stars, however I strongly disagree with the policy requiring staff to personally cover the cost when an invoice isn’t provided. And the fact that you tape this sign at each front desk monitor for guests to see is a terrible reflection on management and not the employees:

\"ASK FOR INVOICE If we don't hand you an invoice, your order/service is free. Our staff will be accountable for covering the cost.\"

Holding employees financially responsible for missing invoices is unfair and unacceptable. Policies should support staff—not threaten their wages. This creates fear, not accountability.

6/10

Pleasant

02 Dec 2025

Robert

The whole place is run down bad bed bad pillow house keeping is bad not drinking water in the room un believable it is not worth the money city harder have better rate

10/10

Exceptional

29 Nov 2025

Kym

Great place to stay I would strongly recommend to all my friends and family and I plan on staying there again when I return

8/10

Excellent

29 Nov 2025

Ali

Clean room, great staff, Paulo is the front manager and does a great job of making sure the hotel delivers a great service

10/10

Exceptional

25 Nov 2025

Rene

Nice upmarket hotel, with great facilities. The room was large and very upmarket, with a great view of the city from the floor I was on. The staff were friendly and helpful and the selection at breakfast was broad. I was a little disappointed with the choices available at rooftop bar, and decided to go elsewhere. The local area is very lively and may not be wholly safe, but if you stick to the main streets it should be OK. I had no problems.

Leisure Self

6/10

Pleasant

21 Nov 2025

Stephen

The check in wasn’t the best. There is a led light that automatically comes on and off all night without the ability to turn it off. There is no bottled water in the room and you are given some substandard jug to get water from a filter up the corridor. I’ve stayed here before and it was much better than it was this time.

Business

4/10

Poor

17 Nov 2025

Jeffrey

the humidity INSIDE the hotel was off the charts, all of my clothing the bedding the towels (which they would not provide more than 2 per room) we CONSTANTLY damp throughout my stay. And there was a mold/mildew smell in the halls and the room. I live on the road as a digital nomad and basically live in hotels and Airbnb's and I amost never write reviews but this was so awful that I feel compelled. A tiny window that can be propped open to deafening traffic noise in a desperate attempt \"air it out\" did not help matters. Gross. I got sick from the mod for an entire week.

Partner

10/10

Exceptional

04 Nov 2025

Mark

Clean, new hotel.
Excellent staff.
Pool is very cool.

Business_and_leisure Partner

2/10

Poor

31 Oct 2025

JAnthony

Unsafe, hostile, and predatory. Avoid.
This was the worst hotel experience I’ve ever had. Front desk and door staff acted like guards, not hosts—openly rude from check-in to check-out. The room’s large blinds collapsed onto me, leaving a bruise on my shoulder; no apology, no help. Staff then refused to let my partner leave until I checked out, and tried to charge 9,000 pesos for what they called a “small stain” on the sheets.

As a business owner, I hate leaving reviews that could hurt a business—and this is the first bad hotel review I’ve ever written. I travel a lot, and this ranks at the bottom. Spend your money elsewhere.

Leisure Partner

6/10

Pleasant

30 Oct 2025

Jerome

Good:
1. Staff was courteous.
2. Room was clean.

Not good:
1. The AC in the room was really loud.
2. The “king” bed was just two beds pushed together. I could feel the seam in the middle.
3. WiFi was unusable due to my room being at the end of the hall.
4. The Churros and pizza I ordered were really doughy and barely edible.
5. I tried the breakfast buffet the first morning and got there kind of late (about 15 minutes before last order, 30 minutes before closing). As I was trying to find a seat I noticed every table was dirty. All the staff were just standing around. Finally one of the staff runs up to me and asks “Where do you want to sit? I will clean it for you.”

Leisure Self

8/10

Excellent

11 Oct 2025

DANIEL

shops nearby

8/10

Excellent

11 Oct 2025

Charles

Hotel is very convenient. Check in was good but the deposits are crazy. They should run a dollar than running the amount of 2000pesos a day on hold till your departure. I opted to give cash and they hold it as a deposit.

The spa needs to work on procedures and know what they are selling. I was not happy with my facial of 3000 pesos....I have had better at the Mall of Asia for less the cost.

Love the TRILOGY though!

Self

10/10

Exceptional

07 Oct 2025

James

We enjoyed the stay, the rooftop restaurant view was great but we sat at our table forever before we got a waiter and the choice of music playing was horrible, more for a younger crowd of people in their early 20's and it was far to loud. Play something with an older crowd which is typically the age of your guest. The music should be just loud enough to hear but not drown out conversation like your in a nightclub.

10/10

Exceptional

30 Sep 2025

Phillip

Hotel was comfortable and quiet. Will visit again.

10/10

Exceptional

30 Sep 2025

Alberto

Staff were very helpful

Leisure Partner

6/10

Pleasant

07 Sep 2025

Gerardo

buttons on the elevators are hard to read, restaurant staff need more training to act more professional in an expensive hotel. some front desk staff are not very friendly.

Leisure Self

8/10

Excellent

02 Sep 2025

Hajime

King size bed was two connected single bed. Mattress was not so comfortable.

Business Self

8/10

Excellent

26 Aug 2025

James

Very nice property and location. The staff was excellent and the fast elevators were great!

Leisure Self

10/10

Exceptional

16 Aug 2025

Winston

Great hotel

Leisure

10/10

Exceptional

03 Aug 2025

Ben

enjoyed t he daily stay

Leisure Partner

10/10

Exceptional

01 Aug 2025

Krishna Chaithanya

Hotel was good. Excellent staff. Noisy and messy neighborhood. Not a good stay option for families.

Business Self

8/10

Excellent

14 Jul 2025

Daniel

quiet and walking distance to my needs

Business Self

10/10

Exceptional

07 Jul 2025

Verified traveler

Very accommodating

Customer service was consistent and unrelenting. Only negative I had (mildew smell in room) was quickly addressed by staff with bio dome/atmosphere gadget. Had no issues afterwards. Recommend to any and all travelers. Spa treatments are fantastic!

Self

4/10

Poor

22 Jun 2025

Daniel

the hotel knew and had notice of very loud street party scheduled on Saturday and Saturday night that involved tremendous loud music that went into the room window

Business Self

8/10

Excellent

19 Jun 2025

Stephen

All round a good place

Business

10/10

Exceptional

16 Jun 2025

Phillip

I really enjoyed my stay

Leisure Partner

10/10

Exceptional

10 Jun 2025

Rommel

Nice property, with very well kept room and bed very comfortable. The spa is amazing although higher priced. I would entertain staying there again in the future.

Business_and_leisure Self

2/10

Poor

04 Jun 2025

Xiaoqing

Many choices in makati, but not this

The worse hotel in makati in value without a slightest doubt. The internet sucked all 6 days I stayed there, and it didn’t improve at all. The speed is that of the last century. Shameless to claim a 4/5 star hotel. The lobby is at most a motel level. The room service is so inadequate, you need to call many times to get what you need. Never again in this place.

Business

10/10

Exceptional

13 May 2025

Melvin

Spacious rooms. Clean. Pool is incredible. Friendly staff asked for more towels, and less then 5mins its was at the door.
Walking distast to night clubs and shipping malls.

10/10

Exceptional

13 May 2025

Verified traveler

C&C

Comfort & Convenience

Business

10/10

Exceptional

13 May 2025

Verified traveler

Comfort & Convenience

Location was convenient to my set itineraries. Staff were courteous … will definitely recommend to friends

Business

10/10

Exceptional

12 May 2025

Marc Lexter

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Business Partner

10/10

Exceptional

09 May 2025

Maria Elizabeth

Good stay here

Enjoyed our stay, wanted to go around Poblacion so it had the right location. Too bad they didnt offer discount for onsen spa which incidentally charged 500 pesos for a massage on a holiday :(

Partner

6/10

Pleasant

05 May 2025

Karthik

Aging hotel needing a refresh

Aging hotel, slow service, and dirty in many spots.

Business

6/10

Pleasant

29 Apr 2025

Verified traveler

Average

Don't understand the logic of asking you to wait while housekeeping checks your room after you check out. This process can take 5min or more. Reception would usually proceed to serve other guests and doesn't update you unless you specifically ask if you can leave. Shower Gel and Shampoo are provided in tiny little plastic squeeze tubes. They should provide them in refillable dispensers if they are really concerned about sustainability. Smiles from staff are rare...

Business

8/10

Excellent

16 Apr 2025

Victor

The rooms are nice but long and not wide. The restaurant on the first floor was okay but you really need to go out for good food. The hotels staff was ok with the exception of the front staff manager going back and forth between allowing and not allowing a manicure and pedicure service provider from entering the hotel. This was scheduled for my parents and because of the manager it didn’t happen. Please note that the hotel spa does not perform this type of service. Other than that it was okay.

Leisure Family

10/10

Exceptional

31 Mar 2025

Vanessa

Amenities, the Spa, amazing staff

Leisure Partner

10/10

Exceptional

30 Mar 2025

Lucia

Highly recommended

Leisure Partner

10/10

Exceptional

26 Mar 2025

Amin

Excellent

Business_and_leisure Partner

10/10

Exceptional

25 Mar 2025

Paris

Staff was awesome

Leisure

10/10

Exceptional

24 Mar 2025

Paris

The staff was very good.

Leisure Family

10/10

Exceptional

20 Mar 2025

Frank

The people who work there, like ricky security and Dexter front desk

Leisure Partner

6/10

Pleasant

12 Mar 2025

LOUIS E, MUDD

Not worth the money

10/10

Exceptional

11 Mar 2025

Amin

Great stay but a bit too pricey

6/10

Pleasant

07 Mar 2025

Verified traveler

Decent but not great

Average. Weird practice of holding you up so that they can check the room before you check out. It takes about 5 -7 min for them to do that. No hotel does that.

Hotel room AC was really rumbling loudly all night.

Business

8/10

Excellent

04 Mar 2025

Rosario

Rooftop deck view of the city was amazing.

4/10

Poor

03 Mar 2025

Verified traveler

Not a 5 star hotel

The toileteries are low quality and really small sizes. There is no liquid soap. The AC can not refresh properly and the towels are clean but not tidy. Besides you habe a small bottle to refill rather than complementary water. It is ok but not a five star hotel.

Friends_and_family Friends

6/10

Pleasant

25 Feb 2025

Verified traveler

Average

Service at reception was a little slow. Room AC temp was uncontrollable. Had to switch it off as it was freezing. Very stale damp smell in the room.

Business

6/10

Pleasant

25 Feb 2025

Ronald Joseph

My wife went to the spa for a 4 hr package of services. Attendant did not explain what order of services will be given. No overview what to expect. Attendant entered the room without announcing herself as my wife was changing surprising her. During a scrub attendant was not discreet making my wife feel very uneasy and uncomfortable. It was not a relaxing experience for her. At checkout, front desk asked me to wait for 5 mins for Housekeeping “to check if we left anything in the room.” In fact the check was to see if they can charge me more for incidentals. Even though they have my credit card just for that reason. I would have preferred that they just charge the card and be upfront about it and let us go on our way. Not asking me to wait for the housekeeping to inspect the room. The staff can improve in their customer service and courtesy. Re the spa, why have only one attendant to give all the services in that 4 hrs? That is too much work for one person.

Leisure

10/10

Exceptional

22 Feb 2025

David

Top notch service

Clean, modern chic style hotel with attentive staff. Clean safe hotel with a great pool area, rooftop lounge and Clean spacious rooms

Business

10/10

Exceptional

21 Feb 2025

Christopher

Second time I stayed here and it has gotten better. Great pool and right next to street with great food bars and nightlife.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Teresa

Amazing place to stay and also facilitates

Partner

4/10

Poor

17 Feb 2025

Craig

They charge me $100 for early check-in. They charge for guest after 10 PM. No complementary water in your room just petty.

Leisure Self

8/10

Excellent

16 Feb 2025

shawn

good location very helpful staff

Leisure Self

8/10

Excellent

13 Feb 2025

Russell

The staff seems a little cold and like they wanna make money on the five and dime stuff

Leisure Partner

8/10

Excellent

28 Jan 2025

donald

Solo traveler

Property rates a \"10+\" . Very well maintained, as if construction completed last month.
Only 1 small item, No new guest after 11pm. If solo traveler be sure to submit name of guest at time of check in. For safety reasons. If rules are not attended to, you may loose you 3000 deposit

Partner

8/10

Excellent

25 Jan 2025

James

Not great Not bad

Nice pool rooms are very small

Self

8/10

Excellent

17 Jan 2025

Matt

Lovely rooms and facilities

Business Partner

6/10

Pleasant

11 Jan 2025

Rahul

Location is great. Property wasn’t the best, not too bad too.

6/10

Pleasant

06 Jan 2025

Belinda

This property is between 3-4 star
Needs a facelift and the staff is not very helpful
Staff couldn’t even provided a coffee at breakfast on Christmas morning
Also on check in we needed to leave a deposit in cash or they would take a month to return the deposit on card, nowhere else did this occur!
I wouldn’t stay here again

Leisure Partner

8/10

Excellent

29 Dec 2024

Verified traveler

I've always been curious about this place—the best hotel in the Burgos area. Worth the price.

Friends_and_family Friends

8/10

Excellent

09 Dec 2024

Krisandra

I like the sustainability. I dont like the attitude of some of the staff. Still waiting for my deposit.

Business_and_leisure Self

10/10

Exceptional

04 Dec 2024

Joel

this is a great hotel and close to everything. The pool is great

Leisure Self

8/10

Excellent

24 Nov 2024

Boram

Overall, it was great to stay in this hotel. I stayed for 3 days, the first day, the room was not made so i needed to ask the front desk for a new towel and shampoo refilling, and another thing is the wifi kept being disconnected and I had to log in the wifi whenever I am out from the room even in the hotel building.

The staff was really kind and nice. I'd like to visit again if those points get better.

Business Self

6/10

Pleasant

23 Nov 2024

Stuart

The Front Office Manager Juan Salazar sorted out an issue perfectly, he is a credit to your management team.

Business Self

8/10

Excellent

22 Nov 2024

Verified traveler

The hotel is a very nice one and that staff are top-notch. However, I must stress on the fact that they need to work to improve the check-in experience as it was not seamless. Granted it was made more complicated by one guest who was checking out and who was being very loud and shouting at the receptionists. As a result they were taken up with this guest and I along with another person waited for what seemed like an hour. When that guest finally left, the staff expedited my check-in.

The facilities and amenities cannot be faulted. The spa as well lived up to the hype and was well worth the relaxing experience. Would highly recommend it, although I am told by locals that you pay a premium for it compared to other places around. Would not think twice still because you the reader know you’re worth it.

Staff at the restaurant were a bit aloof the one time I went there. They sat me down with the menu and then went away and did not come back. So after what seemed like 15mins, I just left. That was despite the restaurant being deserted with only one other family.

To be blatantly honest as well, the 5 star rating may not quite be accurate but that would not prevent me from staying there again. Please just improve the check-in process and the guest experience.

Self

10/10

Exceptional

22 Nov 2024

Paris

My favorite hotel in Makati

Leisure Self

10/10

Exceptional

20 Nov 2024

Verified traveler

I’m hotel is always nice to stay at. Very safe and clean. Also, I didn’t catch her name, but one of the girls at the front desk seemed miserable. I couldn’t get her to smile. If looks could kill.

Leisure Self

10/10

Exceptional

19 Nov 2024

Donald

We had to extend our trip twice and the staff at I'm hotel were very helpful in getting us the best rate for our extended stays.
We will be back!

Business_and_leisure Friends