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Herald Suites Polaris
Metro Manila · Philippines
45 Polaris St., Bel-AirView location
9.0/10Excellent397 Reviews
Cleanliness9.0/10 9.0
Service9.4/10 9.4
Comfort8.8/10 8.8
Condition8.8/10 8.8
Neighborhood8.2/10 8.2
Amenities8.4/10 8.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Herald Suites Polaris
Herald Suites Polaris embraces its prime location in Poblacion, Makati's trendy heritage district. This vibrant neighborhood, bordered by the Pasig River and key streets like J. P. Rizal and Kalayaan Avenue, is a fascinating blend of history and modern development.
Poblacion boasts a mix of fashionable boutiques, diverse restaurants, and cozy cafes, alongside Rockwell Center and Century City. This area offers exciting experiences, from exploring its historic streets to enjoying various cuisines. The hotel is also conveniently located near high-end retail centers and Makati's first exclusive gated village.
Herald Suites Polaris provides a comfortable and nurturing retreat for guests after a day of exploring this dynamic district.
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With a stay at Herald Suites Polaris, you'll be centrally located in Makati, a 3-minute drive from Greenbelt Shopping Mall and 7 minutes from SM Mall of Asia. This hotel is 8.6 mi (13.9 km) from SM North EDSA and 4.8 mi (7.7 km) from Newport World Resorts.
Make yourself at home in one of the 50 individually decorated guestrooms, featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Conveniences include phones, as well as safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 48 hours
Professional property host/manager
Guests must provide health documentation
Guests must provide a negative COVID-19 test result
Negative COVID-19 test result must be of specific type(s): Antigen
Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- At check-in, guests must provide a negative Antigen COVID-19 test result.
- Guest providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in.
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Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a negative Antigen COVID-19 test result. Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in. Information provided by the property may be translated using automated translation tools. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration. No visitors or unregistered guests are allowed in guestrooms.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately PHP 305 to 353.80 for adults, and PHP 305 to 353.80 for children
- Airport shuttle fee: PHP 1400 per vehicle (one way)
- A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Filipino
English
Nearby attractions
Power Plant Mall
1 km / 0.6 mi
Ayala Triangle Gardens
1.1 km / 0.7 mi
Ayala Center
1.2 km / 0.7 mi
Greenbelt Shopping Mall
1.3 km / 0.8 mi
Ayala Museum
1.3 km / 0.8 mi
Glorietta Mall
1.5 km / 1 mi
Australian Embassy Manila
1.6 km / 1 mi
Makati Medical Center
2 km / 1.2 mi
SM Makati
2 km / 1.3 mi
Circuit Makati
2.1 km / 1.3 mi
St Luke's Medical Center Global City
2.9 km / 1.8 mi
Burgos Circle
3 km / 1.9 mi
Bonifacio High Street
3.2 km / 2 mi
BGC Arts Center
3.8 km / 2.4 mi
Fort Bonifacio
3.9 km / 2.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 50
- hotel
- City centre
- Airport
- Entertainment Area
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Transfer serviceExtra charge
- Valet parkingExtra charge
- Airport Shuttle
Show 26 more facilities & services
- Room service
- Laundry serviceExtra charge
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Lift access
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Electric kettle: 1
- Towels and bed linenExtra charge
- Café
- Bar
- Restaurant
- Meeting room: 1
- ProjectorExtra charge
- PrinterExtra charge
- PhotocopierExtra charge
- Business centre
- FaxExtra charge
- Breakfast
- Breakfast a la carte
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
Double or Twin WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN STANDARDTWIN • STANDARDTWN.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-11
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-11
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST-11
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-11
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHerald Suites Polaris
Double or Twin TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Herald Suites Polaris
100
reviews shown
Anthony
Friendly staff , convenient area I have no complaints. Wish it had a pool but that's no one fault ☺️
Nicole
Highly recommend this hotel ! We stayed in Manila for a quick trip. This hotel was in a great location; close to shops, bars, the mall, and local food vendors. The hotel had great customer service, with staff available at all hours and security present at all times. Everything was very clean and the breakfast was delicious! I would highly recommend staying here and will book again :)
Tracy
The property was clean & the staff were helpful, it was a handy location
Nick Vincent
Very good
Bradley
very good location room was decent bed was not comfortable mattress very hard
Dina
This is an older hotel with limited amenities. If you are looking for a decently priced hotel with basic amenities and basic breakfast then this it. Older room, with good bed, well functioning A/C, they have a refrigerator and complimentary 2 bottles of water and stocked mini bar. The bathroom also is older and when you shower, the water will not drain quick. I stayed in room 201. The staff at front desk and bell person are nice. The staff at breakfast are not really customer focused. Even though I booked the room for 2 people and paid for 2, they will only serve me 1 complimentary breakfast, I said I’ll pay for it to order additional protein and they didn’t understand. I want what I want. They only wanted to serve me one plated breakfast. It didn’t come with fruit or juice though I’d gladly pay, I just want to be served. In the end they served me but had to explain, I was there not to get anything for free but would love to be served the breakfast I want not the limited complimentary breakfast they want to give me. They should be open to serve even if it meant charging extra. Other than that I had a good stay.
russell
Staff is excellent. Property is very clean and well kept. Dinner room serves really good, food really good, hostesses are very friendly and attentive to your needs. Mattresses was hard but I ask staff is they had a pad they could put in it. By the time I got back to my room they had found one and put it in the bed. If you like old world charm. I definitely recommend staying here
ana liza
The bath tub is too high not safety , the shower is liking and the towel is smell is no good . The staff is very good .
russell
The staff was very good, helpful and curious
ana liza
Everything is ok
andrea
The room was not too big and the air condition was old and very nosy.
The communication with the reception has been little bit difficult. Breakfast is ok
The communication with the reception has been little bit difficult. Breakfast is ok
Amanda
We had an excellent stay at Herald Polaris and will come back here again! The staff service was exceptional, the decor is beautiful and it’s conveniently located in Makati- by lots of restaurants, things to do in Makati and close to the airport. Highly recommend!
joseph
Clean, comfortable room, excellent staff, awesome location surroundrd by many restaurants and convenience stores, close to several malls.
Danilo
I’m happy with my stay.
Blaine
Nice lobby and staff were nice. Upon arrival to
My room I noticed the internet was down. I called front desk and they sent a technician who said he’d get IT person and contact me when resolved. Nobody ever called and I only noticed it was fixed later that night. Room was very dated and outlets on nightstand were not functioning. Bed was hard and lumpy. Springs dug into my back. Room is too dark. Shower is poorly designed as water always flowed onto floor. I would’ve rated 2 stars but the breakfast was actually quite good. Restaurant staff were great.
My room I noticed the internet was down. I called front desk and they sent a technician who said he’d get IT person and contact me when resolved. Nobody ever called and I only noticed it was fixed later that night. Room was very dated and outlets on nightstand were not functioning. Bed was hard and lumpy. Springs dug into my back. Room is too dark. Shower is poorly designed as water always flowed onto floor. I would’ve rated 2 stars but the breakfast was actually quite good. Restaurant staff were great.
Ron
Staff were great, food was good.
There is ZERO communication once you pay. I sent SEVEN messages to the property via expedia, there direct email and the contact us page on the website to let them know wed arrvie early.
Not one reply.
Also, i dont know if i matters the room, but every single time the elevator gets used you can hear it in the room.
There is ZERO communication once you pay. I sent SEVEN messages to the property via expedia, there direct email and the contact us page on the website to let them know wed arrvie early.
Not one reply.
Also, i dont know if i matters the room, but every single time the elevator gets used you can hear it in the room.
Arthur
Nice and clean
Howard
Great staff and fantastic restaurant food although a little slow in serving and out of stock of what we wanted to have again. The only really bad thing is that the mattress in our room was so old, it was lumpy with so many hard spots where the springs were and soft where they were not. Had to put another pillow under my hip to avoid the stiffness and pain the next day.
Janet
Only problems I encountered while staying there are the AC and dim lights. It’s too dim for me, there should be at least one bright light by the vanity area. The AC in room 607 isn’t cooling enough, likely due to dirty air filter, I guess. Otherwise, everything is okay. Staffs are very respectful, approachable & courteous.
Ma. Jessica
It’s actually my daughter’s stay at Polaris when we did FaceTime call I can see how clean and neat her room is! Staff are very friendly! Most importantly shes was safe as this was her first trip to Manila for her job application abroad! Yeah overall 5star!
milo
Staff were very nice and accommodating. The room had a few problems, bed spring felt broken, shower leaked all over the floor, AC remote stopped working, and on the last day, the toilet stopped flushing. Staff did their best to solve some of the problems. I appreciated that.
Edmund
Boutique Makati-based hotel with a four-star quality that ticks all boxes; highly recommended for their cleanliness, classical and elegant lobby and room design, excellent customer service, delicious breakfast with a variety of choices including Filipino all-time favourites, clean and spacious room with adequate anenities, definitely a must-stay and worth returning, maraming salamat po sa hospitality ninyo!
Mark
Bit tired
Hans Christian
The staff: they were friendly, polite, respectful, and helpful. The hotel itself is very beautiful; I would describe it as classy and elegant. Will definitely recommend it to anyone who plans to stay in Makati.
Anthony
I jump from one decent hotel to another. For mid tier level hotel, this is the best place I have stayed in so far.
Clean, and best of all no roaches or creepy crawlers. I’ve been looking, not a single one inside. They maintained the hotel well. The interior lobby is classy. Although old, it is well kept.
Not so fancy room, so if you are staying 70% of your time outside, this is a go place. Near in Makati malls; Greenbelt, Power Plant mall, Century Mall (can be walking distance)
Friendly staffs.
Clean, and best of all no roaches or creepy crawlers. I’ve been looking, not a single one inside. They maintained the hotel well. The interior lobby is classy. Although old, it is well kept.
Not so fancy room, so if you are staying 70% of your time outside, this is a go place. Near in Makati malls; Greenbelt, Power Plant mall, Century Mall (can be walking distance)
Friendly staffs.
Francis
Excellent
Andrew
Excellent.
Rose Mary
Staff are awesome
Jose
breakfast is served cold. limited choices
Demi
I love everything
Demi
Surprisingly clean and cozy. The food at Aurora cafe was delish.
Demi
The restaurant staffs are helpful. the food is homey and delicious. the room is clean. I felt a little stuffy though.
Ruel
The property is well maintained, clean and excellent facilities. Walking distance to shops, malls, clubs night life. Staff are well mannered, helpful and professionally courteous.
Edsiaren
Had a great stay
Patrick K
Friendly staff with maybe the exception of the manager. Beds a bit too hard. Great in-house dining. Really beautiful building! I would recommend.
Jeffrey
It is a boutique colonial style hotel which is only a short distance from the makati central business district.
Jose
The room initially given had a spring mattress with no mattress topper, which felt like sleeping on a piece of plywood. After bringing up the issue to a different clerk at the front desk (Veronica) she switched us to different room with a comfortable bed without issues. I had a good night sleep and even extended my stay for another night.
Verified traveler
Favorite Hotel in Makati
The rooms I stayed in were quiet and comfortable, despite the hotel being situated in a largely busy area of Makati. The location is superb, offering easy access to shops and tons of amenities nearby. Cafe Aurora Filipino-style breakfast and ala carte items were delicious. Secure parking available in front of the property and in the basement.This is my preferred hotel to stay in Manila. Just the right size, allowing for a more personal stay and experience that is not offered by huge hotel chains. I would recommend to anyone wanting a no-frills comfortable stay for business or pleasure.
Albert
I felt like I was living in a 5 star hotel.
DONNA
Herald Polaris is the best out of the 3 locations. The staff is friendly from the bellboy to concierge to restaurant staff. Everyone seem to like their jobs in this location. STAY AWAY from HERALD CHINO ROCES. Worst staff ever! They don’t treat you well if you’re not a foreigner. Concierge and restaurant staff don’t smile at all and they seem to hate what they do.
Delmas
Very friendly staff
Jesse
Beautiful retro style, included breakfast was good, but most of all great caring staff
Jeff
Beautiful, well maintained property with numerous shopping and dining options within walking distance.
Dr Aaron
The hotel was very clean and large with a very good staff. However, it was inconvenient for food and eateries.
Matt
Old hotel but well maintained, good value for money
Ricardo
Very Comfy feeling
Ricardo
Very cozy
paul
Top class fir the price always stay there, cannot beat it.
Martin
Art Deco beauty
A really great hotel. Art deco to the Max. Excellent food and great service and staff.
The only thing is the lack of tv channels that stops this hotel getting 5 stars.
The only thing is the lack of tv channels that stops this hotel getting 5 stars.
Irish Christine
Highly recommended. I am so amazed how professional and friendly all Herald polaris staff. I enjoyed my stay. It's a beautiful hotel for a budget friendly price. Will definitely go back again here.
Thomas J
Tom - McKinney
I will always stay in this hotel when in the area, and have several times over the past couple of years. The service is impeccable and the comfort of the rooms and hotel is wonderful. Especially surprising are the delightful and exquisite architectural and decorative appointments of a type that one would normally only find in a way far more expensive hotel. This is a genuine wonderful value that will not disappoint you in the least.
Marina
Best accommodation in Manila! I’ll be back :)))
Thomas
Tom-McKinney
My go to place when I am in there area. Have been here many times with the same great service and comfort always. I will always select this place above all others other general area.
Thomas
Tom-McKinney
Always love this place. My go to place when I am in this area
Dominic
staff are well trained in customer service - each one extending needed assistance to various concerns and requests from guests - they go out of their way to ensure a smooth and convenient stay
great job to Micah, Nadine, Cory, Marl, Karen, Jasmine, Zerica, Ralph, Mark, Patrick, Luke and security
great job to Micah, Nadine, Cory, Marl, Karen, Jasmine, Zerica, Ralph, Mark, Patrick, Luke and security
Katherine
The early check in fee is too much. It’s the same rate with another night.
Otherwise it’s okay.
Otherwise it’s okay.
RAHIM
The hotel is nice and the staff are very helpful and polite. The free breakfast is very stingy even when they say breakfast for two and you are only , WiFi not very strong and struggl to download.
emma
The place is clean, very good service very friendly staff. The breakfast is good. The only critique we have is the shower.When you turn on the shower the water run through the side and down to the bathroom floor.
Dominic
excellent in every aspect except for poor internet
Thomas J
To -McKinney
I always enjoy my stay there, and will plan future stays there when I am in the area again
Irene
Lunch options were terrible - sotanghon soup was like water with salt and pepper (no flavor, no effort). Charging extra for XS coffee? terrible.Miscommunication with room pricing: paid extra person but no extra bed in 1st night and i was still charged for it. tv remote, internet was always NOT working! remote battery is cheap - should be ready.
BUT, bell person and guards were VERY helpful they should get a raise; thats why I have them all good tip. areas around the hotel looks like a ghetto Makati, so filthy and smelly.
interior design of hotel lobby looks great but rooms were not as nice
BUT, bell person and guards were VERY helpful they should get a raise; thats why I have them all good tip. areas around the hotel looks like a ghetto Makati, so filthy and smelly.
interior design of hotel lobby looks great but rooms were not as nice
Michael
The Wi-Fi disconnected every five minutes. It's the worst Wi-Fi I ever had in the Philippines. Each room has it's own Wi-Fi connection and passwords for two devices. Neither one of these would stay connected.
My twin bed room was nice. The AC worked fine. The hot water kettle and mini fridge worked. No microwave. Breakfast was good. With four choices to order from.
My twin bed room was nice. The AC worked fine. The hot water kettle and mini fridge worked. No microwave. Breakfast was good. With four choices to order from.
Verified traveler
Good hotel
$25 a night. Amazing for that price.
Christopher
Been here several times. Love the room, the service, the ambiance, the breakfast.
Jay
Excellent
LOURDES
I like the place nice and clean.Staff are polite and accommodating especially in the Restaurant. Breakfast is good with your won choices.I highly recommend the place for transportation, shopping going to Ayala Malls,very convenient location.
Jay
Nice Hotel, WiFi Issues
So firstly, I really like this hotel, very art deco 1930s vibe. Good breakfast included, location is convenient. Main complaint this time was that the WiFi was awful. Hate to whine about stuff like that but in this day and age it’s important and it was totally unacceptable. Had some issues with getting in my room as well but no big deal. Like this hotel, they need to upgrade the WiFi.
David
The food was good and service great. Friendly staff of course. Id go back. Quiet room too!
Michael
Herald Suites is a good hotel. My room was large, mini fridge, hot water kettle with instant coffee packets. The AC worked fine, quiet and kept the room cold. Breakfast was included, from 6-10am, order from menu, fast service. Short walk to all the tourist attractions on and around P. Burgos Street. It's a 20 minute walk to the Buendia MRT Station. Would stay again at this hotel.
FERMIN
Stayed for 2 nights..Nice place..close to all.I would highly recommend this place.
juan
Good Place
Keith
Surprisingly upscale. Excellent food and bar service. On the edge of Makati, so other area venues in the immediate area are limited unless you enjoy bars and red light district.
Robert
My 6th stay here. Would recommend it to anyone
david
Great place if internet not important so much and tv like news and children ch not easy to watch .bring your equipment. Place very center for eating transportations. Staff very useful.
Sky
Great architecture, quality breakfast
Stephanie
The hotel was very clean, comfortable, and secure. The breakfast that was included was very good. The staff was friendly, professional, and very attentive. I would recommend this hotel to others.
Oliver
We extended our time here and stayed more than two weeks here. We can only speak highly of this remarkable hotel. After spending an extended period in the Philippines and being rather underwhelmed by the general attitude towards tourists, we consider ourselves incredibly fortunate to have spent our final days in this hotel. Not only does this hotel meet international hospitality standards with impeccable service, but there was also a standout individual, Assistant Resident Manager Mr. Mark De Guzman, who left us utterly speechless.
While we were dealing with several family crises back home, Mr. De Guzman was like an angel to us. He was warm, understanding, and incredibly patient. He made us feel that whatever we needed, whatever we asked for, it was his top priority. His hospitality was beyond measure, and it's an immense privilege for the hotel to have him representing them. We will definitely return when we have the chance, and we highly recommend everyone to experience this exceptional Filipino hospitality. For us, this is the only place in Manila from now on.
While we were dealing with several family crises back home, Mr. De Guzman was like an angel to us. He was warm, understanding, and incredibly patient. He made us feel that whatever we needed, whatever we asked for, it was his top priority. His hospitality was beyond measure, and it's an immense privilege for the hotel to have him representing them. We will definitely return when we have the chance, and we highly recommend everyone to experience this exceptional Filipino hospitality. For us, this is the only place in Manila from now on.
Cade
Amazing friendly staff! Great food! Lovely room although the bed wasn’t very comfortable I’ll still be back!
Robert
I've stayed here about 5 times. Will stay again. Top notch hotel!!!
Robert L
Herald Polaris spotless excelent staff
Stayed here 4 times- will return top notchhotel
Sergio
Great hotel
Amazing stay. Epic entrance. Staff was very friendly. I couldn’t get a cab and was sweating when I entered. Staff brought me a cooled wet towel and a juice. The room was 60% and crazy good value. Checkout was really quick too.
Nabil
Friendly staff , comfortable beds , good breakfast
Rafael
Nice stay again
This is our second stay at this hotel and again is was a great stay. Close to malls, restaurant and nightlife. Thanks again
Rafael
They have not done anything about the grab bars in the shower/bath area. Very dangerous for elderly guests.
Paul
Herald Suites Polaris is a lovely hotel with periodesque features of the culture.
The staff are very polite and pleasant and aim to help however possible.
The hotel is located close to bars and local shops and is only a short distance to a mall which can be walked to. Many other malls are only a ride away.
The food is lovely and has a variety of choice, you can eat in the restaurant area or have it delivered to your room.
The surrounding area is quiet during the night so you can sleep soundly, during the day it is a bustling area with local street foods and residents.
The staff are very polite and pleasant and aim to help however possible.
The hotel is located close to bars and local shops and is only a short distance to a mall which can be walked to. Many other malls are only a ride away.
The food is lovely and has a variety of choice, you can eat in the restaurant area or have it delivered to your room.
The surrounding area is quiet during the night so you can sleep soundly, during the day it is a bustling area with local street foods and residents.
Miguel
We were set up in a room that did not have a good AC system. It did not cool well, and it was not insulated well. You could clearly see the outside from the top and sides of the AC unit.
THEINGI
Guest-oriented service
High quality service. Very
clean hotel. Location is very good too, close to restaurants and 7/11. They give personalised attention; I surprisingly received my birthday cake. Wonderful staff with their guest-oriented service. Highly recommend.
clean hotel. Location is very good too, close to restaurants and 7/11. They give personalised attention; I surprisingly received my birthday cake. Wonderful staff with their guest-oriented service. Highly recommend.
Reuel
No pools to use to cool off. No equipment to use to exercise.
Reuel
The hotel is located in the center of Makati accessible to everything like malls, restaurants, transportation nearby city etc.
JONATHAN
Friendly staff. Clean rooms. Good food.
Enjoyed my stay. Friendly staff, good food at the restaurant and the room had everything we needed. The surrounding area is also quite nice.
Joyce
Almost every staff is friendly. The doorman with a Filipino hat and the front desk lady made us feel important and comfortable. The restaurant servers and housekeeping did a great job as well. Overall it was a pleasant experience. Thank you Herald Suites for your hospitality.
Nathan
Towels are really bad. Other than that, stay was great! Friendly staff, great location, easy access to everything
robert
Herald suites
The Room was clean,refrigerator tub. Staffe was absolutely tops, friendly courteous- Will be sure to rebook here!!
Lawrence
None
Verified traveler
Tom - McKinney
My go to hotel in Manila now. A wonderful place to stay with a great staff always aware of your needs and striving to satisfy them.
Fransual
Property located conveniently near multiple dining establishments and nightlife.
Verified traveler
Tom - McKinney Texas
This hotel has been a wonderful find, in fact do much so that I changed some other reservations in the area to return to it on this trip. The room is wonderfully comfortable and up to date on all amenities. The service from staff is very attentive and the lobby quite comfortable. It is in the heart of what appears to be a key entertainment area in the Makati district of Manila, with everything you would need within a quick walk from the hotel. It is not a large skyscraper type hotel, but rather one of moderate size with someone with rather elegant tastes behind the design of it I would guess.
John
Nice hotel that is very clean at a reasonable price. Close to the red light district, not the best once you venture in the area. The food at the hotel is very reasonably price and was good as well.
Venus
All the staff are friendly and helpful. Special thanks to Mariam at the front test.
Disappointed the on towels provided. The towels were so old and looks dirty and with strings hanging - it looked and feel like towels were used for the provides.
Disappointed the on towels provided. The towels were so old and looks dirty and with strings hanging - it looked and feel like towels were used for the provides.
Jimmy
Property was nice, but no way a 5 star experience. Bed was hard rock, could barely sleep properly days I was there. Shower didn't get hot water until 5 minutes after it stays on. AC was not properly placed in the room, which made it tough to control temperature. And it is right next to the bars. So, it gets noisy sometimes.
Location & surroundings
Herald Suites Polaris
45 Polaris St., Bel-Air, Makati, Philippines
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Herald Suites Polaris
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