Name: Oxford Suites Makati
Address: P. Burgos Street, cor Durban Street Barangay Pobla, 518, Makati City, 1200, PH

4/10

Poor

03 Aug 2026

David

No hot water for shower and the towels were no good for drying as they could not absorb water. Had a cold shower and then had to sit in front of air conditioner to dry

10/10

Exceptional

27 Jun 2026

michael kwok

Convenient and inexpensive to stay here. In the center of it all. The staff was very friendly and helpful.

Self

6/10

Pleasant

20 May 2026

david

Getting old

2/10

Poor

23 Apr 2026

Omesh M

extremely poor

Self

10/10

Exceptional

06 Mar 2026

James

It's always like comming home, great people.

Family_with_children

6/10

Pleasant

12 Feb 2026

Shane

Staff was great 👍. Romm was okay

4/10

Poor

08 Feb 2026

Christophe

We’ve been using this hotel for the past 10 years; even though the staff tries their best, it is now really old and not maintained enough.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Derek

Room was ok and clean.

Self

8/10

Excellent

04 Dec 2025

divinia

Staff friendly and helpful ; transportation and dining options in abundance ; outside bldg is noisy

Partner

2/10

Poor

23 Oct 2025

Daniel

Old worn out hotel. No maintenance. No service. I guess it's inexpensive but it's surrounded by inexpensive hotels where you will have some service and some budget options that are very clean and comfortable. I cannot recommend this hotel.

Business

6/10

Pleasant

26 Sep 2025

Verified traveler

I had to call every 2 days to get fresh towels and to get the wastebaskets emptied.

8/10

Excellent

18 Jul 2025

Leonard

Staff is great, friendly, kind and helpful. I like them . Just remember l, The location isn't for families. It's more a single guy area.

Leisure Self

10/10

Exceptional

13 Jul 2025

Danny

I had a fantastic stay at Oxford Suites Makati, and I want to especially compliment the front desk staff for their exceptional service. From the moment I arrived, they were welcoming, professional, and always ready to assist with a smile. Check-in was smooth and efficient, and they went out of their way to ensure I was comfortable throughout my stay. Their helpful attitude and warm hospitality truly made a difference—thank you for making me feel at home!

Leisure Self

6/10

Pleasant

06 Jul 2025

Leonard

Front desk and door men were very cordial and helpful

4/10

Poor

28 Jun 2025

jonathan

Room was aged.

Leisure Self

6/10

Pleasant

24 Jun 2025

Andrew

Good location for a vibrant nightlife, hotel has easy check in and is hassle free. Hotel rooms are a bit tired but still clean and a good non expensive option to be in a great location.

Leisure Self

6/10

Pleasant

05 Jun 2025

Sven Jonas

Ok value for the money. Friendly staff. The only drawback was that all electric outlets were US type so I had to buy an adapter.

Self

10/10

Exceptional

18 May 2025

Verified traveler

Great staff

Hotel is worn but the staff makes up for any other issues. Extremely helpful

6/10

Pleasant

31 Mar 2025

Granville

A

Leisure Self

10/10

Exceptional

12 Mar 2025

Nik

Check in star

From the moment you walk in the door Jerico on reception is ready to greet you with a big smile and warm welcome . Check in was super quick and i felt truly welcomed!,

Self

6/10

Pleasant

21 Jan 2025

Ben

Next to burgos fun but place is dated

6/10

Pleasant

31 Dec 2024

William

Needs a serious makeover!

Property is old and needs all new carpet and paint. Very weathered. Cockroachs could be seen in some parts. The workers are very friendly and helpful

Self

8/10

Excellent

17 Dec 2024

William

Great staff, but aging hotel.perfect location. We always stay there.

Leisure

6/10

Pleasant

07 Dec 2024

Verified traveler

Employees are very polite and helpful.

The rooms are a good size.

I enjoy the hotel and hope soon the take up all the carpet.

Self

10/10

Exceptional

19 Nov 2024

Verified traveler

The hotel is worn and need updating for sure but the staff are extremely polite and helpful....

8/10

Excellent

08 Nov 2024

James

I know the staf

Leisure Self

6/10

Pleasant

19 Oct 2024

James

This place was recommended after my top 3 choices were booked for my dates, but I think I would have had a better time around the corner at city garden (old or new). There's some good and bad, I stayed longer that I would normally but wanted to change to a better hotel every day.

The Good
-Excellent helpful staff
-Large rooms with windows
-Great location of 24 hour food and amenities

The Bad
-Broken amenities, AC leaking 24/7, shower head blocked, tub had lots of cracks that cut my feet (needing medical attention)
-Turn down service has to be requested, doesn't always happen when you do
-Dirty carpets, very rarely I have to wear my shoes in suite
-Out of the way of regular transit, if you're okay with Jeepneys and Grab this is good, otherwise, Ayala Terminal, Malate or BCG may be better options

I've seen some of the corner units and their remodels would work wonders for the rest of the facility, removing carpet changing wallpaper and so on. The old city garden hotel is around the corner and about $10/d, but you get what you pay for here.

8/10

Excellent

13 Oct 2024

Oliver

Aside from the A/C shutting off and on i enjoyed my stay Staff were bery friendly and accomodating

Business_and_leisure Self

6/10

Pleasant

28 Sep 2024

Laurence

Very tired interior

Just about acceptable
The place is tired and really needs a revamp.
Great location but really come on best western

Self

10/10

Exceptional

26 Jun 2024

Derek

Nice place and clean. Quaint resto-lounge for a quick meal.

The office and door staff are nice and polite and ready to assist the hotel residents.

Self

8/10

Excellent

24 Jun 2024

Derek

Nice place to stay and very convenient to the malls and dining.

Self

10/10

Exceptional

17 Jun 2024

Jason

Needs new carpet

Leisure Self

4/10

Poor

25 Apr 2024

Richard

The property is very worn. First room they were going to put me in was very dirty with stained carpet and big stains on the chair. The wi-fi was almost useless.

6/10

Pleasant

08 Apr 2024

Ward

The hotel is aged and in need of upgrade

While the staff were friendly and helpful, the state of the room was in decay. I use to stay there 10 years ago and it was well looked after, now it is falling into a state of disrepair, major renovations are needed all around.

Self

10/10

Exceptional

11 Mar 2024

Domingo

Amazing staff

The room isn’t the best and sheets seemed old. The aircon was making weird noises and sometimes they came for room cleaning. But for the price and the friendly staff I would come again. Can’t expect perfection for a good price.

Friends_and_family Friends

6/10

Pleasant

04 Mar 2024

Trevor

AC and hot water had to be restarted. Noise from the street can be heard. Just needs some good maintenance

Leisure Partner

2/10

Poor

25 Feb 2024

Eugine

A true dump of a hotel if you can call it a hotel

What a dirty disgusting hotel. Room not cleaned once in 5 days . Claims free car park but the guys manning will lie to you to get you to pay and put the money in their pockets. Sticky carpets and bath rooms full of mould and bathtubs that have cracks in them . Towels that God knows what they have been used to wipe.Step outside and you have wall to wall hookers trying to sell you sex . Aircon unit hanging off the wall and doesn't work.Stay away go to IM hotel or City Garden.

Business

4/10

Poor

25 Feb 2024

Deick

Rude staff.

Self

6/10

Pleasant

25 Feb 2024

Rajesh

Poor maintenance of facility / locker not available / rooms not clean

Business Friends

4/10

Poor

13 Feb 2024

ke

We Miss when it was a \" Best Western \"

My wife and I have been staying here for years and always loved it . Now , not so much . It is no longer a \" BEST WESTERN \" affiliated Hotel and you can tell . It appears very run down this time ( first time we have stayed since no longer a Best Western ) We travel out of our way to stay here because we liked it . We will not do that any longer . The staff is still great , courteous hand helpful but the restaurant facility is lacking in comparison to before . Our return stop in Manila will not be at Oxford Suites .

Partner

10/10

Exceptional

28 Jan 2024

Michael

Nice clean spacious room

Leisure Family

2/10

Poor

28 Oct 2023

Bruce

Rooms were not as advertised. Rooms were dirty and smelled. Area around hotel were bars and prostitutes. Fiancee felt unsafe and afraid. Stayed about an hour and checked out but front desk wanted to upgrade our room but i refused.

Leisure Partner

8/10

Excellent

07 Oct 2023

Paul

convienence and easy access to surrounding area

8/10

Excellent

16 Sep 2023

Verified traveler

Great for the money

Self

8/10

Excellent

23 Aug 2023

STEPHEN

Nice location for entertainment.

Leisure Self

10/10

Exceptional

11 Aug 2023

James D

Very friendly staff

Self

8/10

Excellent

10 May 2023

Anthony

Hotel is outdated, but clean and comfortable

Self

4/10

Poor

09 Nov 2022

James

Forgot towels in room!

Leisure Family

8/10

Excellent

09 Oct 2022

kenneth

Everything was good EXCEPT no hot water for shower; lukewarm at best.

Leisure Self

10/10

Exceptional

03 Oct 2022

Daniel

Kind polite staff who do all they can to make your stay safe and comfortable. I have booked there meany times and I always go back. The staff are very kind and they treat their guests with the utmost respect. The building and facilities are not 5* but the prices are great and the staff is 5 STARS in every way. So much to see and do in the area. They can help arrange tours and make suggestions for daily outings. Book now, you won’t be disappointed.

Leisure Family_with_children

4/10

Poor

23 Sep 2022

Verified traveler

Please Make Sure Rooms Are Cleaned and Sanitized.

Carpet and chair is evidently not clean and full of dirt stains. Also, we noticed that the pillow cases and blankets are not changed because there are also dirt stains. Also felt some itch from time to time from the bed in the middle of our sleep which makes me realize that I got bed bug bites from here during our stay.

The hotel is already old and outdated which is not an issue with me at all, but I do hope that the housekeeping and the management make sure that their rooms and facilities are well and properly maintained and cleaned. Sanitation is very very important, so please make sure your guests deserve the best comfort during their stay.

Partner

6/10

Pleasant

01 Sep 2022

Nanette

Room smells, like it hasn't been occupied awhile, need to be freshen up. Bed creeks and lumpy. Tub is clog up. Not a good nite, glad we only stayed for a nite.

Friends_and_family Friends

8/10

Excellent

28 Aug 2022

Curtis

Staff were very friendly and helpful.

Leisure Partner

8/10

Excellent

30 Jul 2022

frank

For $35 dollars a night well worth staying here. This is not a hotel exactly but a condominium building with spectacular views of Manila. The elevators are fast and the service good. Right on P. Burgos street and close to all the action. it is an older building but that is a minor distraction
Recommend for sure

Leisure Self

10/10

Exceptional

14 Jun 2022

joseph

easy accese

Leisure Family

2/10

Poor

20 Apr 2022

bill

The hotel rooms had a horrible smell in all of them. We did not stay in this hotel. We immediately left and paid for another hotel. My friend was reimbursed by Agoda because the hotel was shut down the next day.

Leisure Friends

4/10

Poor

23 Jan 2022

SUSUMU

There was bathtub, but there was not water stop and hot water was not hot enough. Therefore I could not take bath during my stay. Totally no good.
Floor was dirty, need more cleaning.

Business

2/10

Poor

19 Jan 2022

KARYN JAYNE

I booked my sister here for her quarantine stay, but the 6days turns out to be 17days of hell .To give a better perspective, I'd site the pros and cons.

Pros: Bigger rooms with Balcony, free food, with fridge, no charge for early check in , grab delivery is ok...but thats just it.

Cons:
-big rooms but dirty
-toilet is dirty
-no bidet
-no free shampoo or anything not even a toilet paper
-front desk takes time to answer the phone and not available 24 hrs

-if you tested positive with severe symptoms, you'll die on this hotel since no one is there to help you out.

-Not worth it for 2,500 per night , better book other 2-3star hotel with cheaper cost without food but better service.

- as my sister would describe ti , its 17 days of hell. you'll get stressed out waiting for BOQ you'll get stressed out with this hotel. Our 60K wasted, I regret I booked here, I was under the impression that this is a good hotel since thats what the picture shows.

Business Self

8/10

Excellent

07 Dec 2021

Mylene

Its fine

Family

4/10

Poor

10 Jul 2021

Verified traveler

Old-Dirty. Nasty dirty carpet, cracked & moldy tub.

Self

6/10

Pleasant

10 Dec 2020

Verified traveler

very poor wifi and no hot water for the bathroom and no towels

Business_and_leisure Self

2/10

Poor

18 Mar 2020

richard

Disgusting

I booked for a 9 day stay and after eventually checking in, i checked out 1 hour later.

What a disgusting filthy hotel. The room had stains everywhere, carpet, pillows, chairs, worktops. How anyone can stay there is beyond me.

The soles of my feet were black after walking around barefoot for 5 minutes.

There is a horrible old damp mouldy smell to the room and outside.

I was told my booking was non refundable as i didnt book directly with the hotel (i use the word hotel loosely) but i decided it was more beneficial to me and my health that i leave that place as quick as possible.

I would love to know what a hotel inspector would make of this place and to see their results of how hygienic it actually is. I think we would be shocked.

I urge everyone dont get lured in by the low price. The basics of a hotel is clean and comfortable and that is exactly what this place is not.

Self

4/10

Poor

04 Mar 2020

Robert

Skip this place

Greeted at the door by a guy with a thermonitor gun taking body temps. Not necessary and invasive. Hot water not consistant. Off and on constantly. Bad neighborhood.

Partner

4/10

Poor

29 Feb 2020

Don

Disappointing

Bathroom tub and shower was falling apart. Tub was cracked and shower head was squirting everywhere. Small roaches were running around. Never again will I stay there, yuk!

Partner

2/10

Poor

27 Feb 2020

Andrew

Hotel has seen better days

Smelly room, I stayed on seventh floor aircon black inside ,rundown hotel, Way overpriced

Business

8/10

Excellent

24 Feb 2020

Verified traveler

Rooms in general need a spruce up however have been stsying in this hotel for many years and know what to expect. Good value for money.

Business Self

2/10

Poor

23 Feb 2020

Verified traveler

Its very old and smelly, needs to enhance and rooms are very smely and linens are very old and dirty

Leisure Family

4/10

Poor

16 Feb 2020

Edward

The Wi-Fi was horrendously slow. The physical fitness center sub standard

Leisure Self

4/10

Poor

09 Feb 2020

Jaime

no-go to Oxford

The room had a dirty misty odor .. probably coz of the carpeting.. bed was hard and uncomfortable.. WiFi in the room was very very poor .. you have to go to the lobby to get decent WiFi . The service was good and restaurant food was good. You get what you pay for ... but I will never stay there again

Self

4/10

Poor

06 Feb 2020

Verified traveler

...I accidentally left belongings in the room and didn't get my deposit back, I haven't heard a reply from the hotel.

Leisure Self

8/10

Excellent

04 Feb 2020

Victor

Everything available within walking distance of 10 blocks.

Friends_and_family Family

2/10

Poor

23 Jan 2020

Cresta

The photos advertised are misleading. The first room they gave us did not look like any of the photos at all. It smelled so musty and like someone puked in there and the smell was stuck.

Peeling paint on the walls, the tub was painted over so many times and it still looked bad. Only One towel in the bathroom. There were ants crawling everywhere.

We complained and requested a second room. We had to pay to be upgraded. The second room was decent. But still not worth the 3 star rating it has now.

Bed covers and blankets were thin. Everything was dated and not properly cleaned. We also woke up with bug bites the next day.

Partner

10/10

Exceptional

19 Jan 2020

Verified traveler

The staff is very helpful and very courteous. The staff provided me with excellent customer service.

Friends_and_family Family

6/10

Pleasant

15 Jan 2020

Muhd Aizat

Bad stay

To be honest, the rooms that I got is very old and has incects around the toilet, behind bed frame and curtains. I even told the FO all they say did was just apologies. The lobby was great but the rooms needs to be fully referbuished. It's basic hygiene how could you sell a room with this kind of standard? Everything looks old and and needs to change. I even took a photo to show the FO but nothings done. I would not recommend to go to this hotel. I'm sorry but please do something about the hotel

Friends_and_family Friends

10/10

Exceptional

14 Jan 2020

Verified traveler

The staff are very friendly and the location is accessible to restaurants.

Friends_and_family Family

6/10

Pleasant

11 Jan 2020

Verified traveler

I’ve stayed here since 2015 and there have been no improvements. Still smells musty like wer old carpet. Beds are still circa 1990, flat and uncomfortable. The only thing going for the establishment is the location, the breakfast area and the bar. Staff is awesome and courteous. Facelift for the hotel?

Leisure Self

6/10

Pleasant

23 Dec 2019

Pierre

disappointment

Nightmare check in took hours First wrong class room. Then three efforts to get balcony unlocked. Never got towels until 11 at night, again 3 attempts. Ended up using a pillow case as a towel while waiting.

Front desk staff making faces and no apology as I struggled through all this as though I am the problem simply requesting what I had reserved and paid for. I maintained a polite demeanor through out.

Room was big and spacious and nice. Experience was soured by all this frustration. Will not go again. They offered no real apology or effort over all this.

Self

2/10

Poor

13 Dec 2019

Martin

Worst hotel in Makati

This place is horrible to say the least. The only thing worse is the neighborhood. Really in need of a complete renovation and all new professional staff

Self

2/10

Poor

12 Dec 2019

Verified traveler

Bedbugs, check in took almost 30 minutes. No towels, horribly dirty carpets. We had 3 rooms and would never stay there again.

Leisure Friends

2/10

Poor

12 Dec 2019

Verified traveler

At one time this property was a great deal. Now it is horrible. We had 3 separate rooms. All rooms had no towels of any kind. We had to beg to get one towel per room. There were 2 people in each room. One room had mold smell and mold in the bathroom. All rooms looked as though the carpets were...well . I would not walk barefoot anywhere in that hotel. And lastly we are pretty sure one of the rooms had bedbugs. bites on bodies that were definitely not mosquito

Leisure Friends

6/10

Pleasant

07 Dec 2019

Verified traveler

Dirty Carpets. White Towels are Grey. Lack of towels after 5 requests for more. Control of parking.

Business Self

6/10

Pleasant

07 Dec 2019

RC

Do you want towels? Too bad! Checked in and no towels in room and that became the norm while staying there. Always a struggle to get towels. For the price the hotel is okay but always fighting for towels will make me stay somewhere different next time.

Leisure Self

8/10

Excellent

05 Dec 2019

Jinaline

Executive suite is excellent

Amazing room I never rxpected

Self

4/10

Poor

30 Nov 2019

denis

K for the price

Breakfast very disappointing. Rooms need a coat of paint
Good lication reasonable price. Dirt in the hallways,

Business

2/10

Poor

30 Nov 2019

Verified traveler

I am seeking a refund for two days I did not stay there. I would have left upon seeing my room if one was available at another hotel in Makati.

Business Partner

2/10

Poor

27 Nov 2019

Verified traveler

Hotel is not well kept, only received one towel per guest. Lots of prostitutes enter/exit the hotel, carpet is dirty all around and smells.

Self

4/10

Poor

26 Nov 2019

Verified traveler

The Oxford had its day. 20 years ago it was the jewel of Makati.

Unfortunately, neglect and owner apathy have allowed the facilities to decay to the point that the hotel is apologizing over having a lack of staff. Not being able to have rooms ready for waiting guests for 3 hours, linen not changed, must and mildew in hallways and lack of hot water in some rooms.

The STAFF: they remain the one jewel left in the Oxford's crown, but are left to bail the ocean with a fork. I wish them better.

I am sad to have to move to new hotels after years of happy memories from my youth, It was a great place.

Business_and_leisure Family

6/10

Pleasant

24 Nov 2019

Verified traveler

The carpet in the room was filthy. Never had towels in the room.

Self

2/10

Poor

22 Nov 2019

Alvin

Absolutely disgusting hotel. Embarrassing.

This is by far the worst place I've stayed and I have stayed at $6/night hostels. This place is despicable. The service is poor and the rooms were nasty. They didn't provide me a towel because they said there was a shortage of towels. How a hotel does not have at least 1 towel per room is beyond me. Multiple people I spoke with that were staying there relayed the same issues. One guy told me his AC was broken for 3 days and they did nothing to try to fix it while he was there. I don't exactly have high standards (again, I've been staying at $6/night hostels most of my trip) but this place was disgusting. Thankfully, I was only booked for one night, otherwise I would have switched hotels. I checked in at 3pm and checked out at 3am. I preferred to stay at the Manila airport for 6 extra hours rather than sleep in my room.

Self

2/10

Poor

21 Nov 2019

Mel

The check in was horrible and the stay was even worse. No towels and we were told we cant get any until 5 pm. On top of that there was a used condom in the bathroom and took them 2 hours to send someone to remove it. The floors are very dirty, i was there for 4 nights and never heard a vacuum cleaner once. People should not stay here for health and sanitary reasons. I would advise expedia to re-evaluate being affiliated with this establishment.

Business_and_leisure

6/10

Pleasant

20 Nov 2019

Verified traveler

Very nice employees but no towels and the carpets are filthy.

Friends_and_family Friends

8/10

Excellent

18 Nov 2019

Socorro

Our stay at the

Friends_and_family Family

10/10

Exceptional

13 Nov 2019

Douglas

GREAT VALUE AND WELL LOCATED

This place is well located and is a good value for the money. The staff is superb

Partner

4/10

Poor

18 Oct 2019

Hubert

Room size was great. Badly in need of aface lift. Carpet needs replacement, , upgrade furniture or make repairs to furniture. Room smells . Hall way needs replacement. Saw lots of roaches. Was disappointed

Self

10/10

Exceptional

11 Oct 2019

Verified traveler

Quite good and maybe preferred to Durban hotel almost next door because of the big room.
Large room and bathroom makes life much easier when coming straight for another hotel that there was no room to open your leave your bag open somewhere.
Corridors maybe a bit tired but inside your big room is very comfortable.
Tv could have been bigger and needs a new remote because we couldn't turn it on.
Maintenance came immediately and said it was the batteries but i couldn't turn it off easily after that either.
Power button worn out.
No bacon with the included breakfast buffet but some may like it.
Its ok.
Good rooms.

Friends_and_family Friends

10/10

Exceptional

08 Oct 2019

Ernest

The friendly and helpful staff. It was on the corner of the infamous Burgos street. Lots of night life and eateries around.

Friends_and_family Family

2/10

Poor

07 Oct 2019

Ali h

My review in that hotel. I will not suggest a frie

Everything needs to be be fixed if that hotel. Air conditioning is not working very well and I had to change the room and the next room the water heater is not working so I have to Chang the room twice. I don't think I will stay in that hotel anymore and I will not prefer that hotel to a friend.

Partner

8/10

Excellent

02 Oct 2019

russell

Good hotel

I always enjoy staying at this hotel

Self

10/10

Exceptional

29 Sep 2019

Anthony

Number 1 in Makati

Enjoy this hotel. Good location and have always been treated well here. Staff are terrific and you will have a difficult time finding better. Have stayed here on numerous occasions and will stay in the future

Friends_and_family Friends

2/10

Poor

22 Sep 2019

Verified traveler

I’m very disappointed, the fact that it was my second time and I’m a returning customers because the first one really did impressed me, but I cannot believe what I’ve experienced this time...it’s worts among all worst! I’m sorry but I’m just saying the truth...also mice in the room are totally not acceptable and you have to call for cleaning? really? Staff are rude specially the manager on duty...I cannot believe it, I move to Hilton because of what I experienced...so sorry just being honest

Friends_and_family Friends