Name: Comfort Inn Joliet West I-80
Address: 1520 Commerce Lane, Joliet, 60431, US

4/10

Poor

03 Aug 2026

Crista

Stayed here with my family and we noticed the room smelled very musty when we opened the door. Tried to get them to move us to another room but they said because we had laid in the bed (kids got into the bed the second we opened the door) they couldn't. Was also told there were some musty rooms in that place but not all of them were like that (which was true because my sister's family stayed there and their room was not as musty). Noticed the carpet was damp also- we kept our shoes on the whole time we were on the carpet. And above the bathroom door was grimy and so were the walls in the bathroom- yuck. Stayed because we had already paid for it through expedia and didnt want to lose out on the money.

In the morning I talked to the lady at the front desk and expressed my disappointment in not being able to sleep in another room. She told me they were all booked up so that was why we couldn't get another room. She tried to get some compensation from the owner (?) but he said because we paid through expedia there was nothing they could do to compensate us. She apologized for not being able to do anything and said she'd take that room out of commission until they figure out what is making it so musty.

So disappointed. Would not recommend

6/10

Pleasant

31 Jul 2026

Jed

H

10/10

Exceptional

30 Jul 2026

Bradley

Clean room, comfortable beds for a great night of sleep. Breakfast was very good

10/10

Exceptional

23 Jul 2026

Gennice

Very nice

4/10

Poor

19 Jul 2026

Bryce

Check in was fine, the customer service was great and they were accommodating but the room was damp, and the shower was not clean. The breakfast was not satisfactory. For a one night stay it’s fine but would not recommend staying for more than that.

Self

10/10

Exceptional

18 Jul 2026

Nicholas

Great stay

4/10

Poor

01 Jul 2026

Edward

Rooms were not very clean. We asked to stay until 12 due to my husband making business calls and were told they could only do 11:30.

Partner

8/10

Excellent

21 Jun 2026

Yolanda

Good air conditioning and nice breakfast

Partner

6/10

Pleasant

19 Jun 2026

Jennifer

The property is pretty run down

Partner

8/10

Excellent

05 Jun 2026

Vincent

A good review We thoroughly enjoyed our recent stay and were very impressed with the overall experience. The accommodations were exceptionally comfortable and well-appointed. The service provided by the staff was consistently attentive and courteous. We particularly appreciated the convenient location and the serene ambiance. We would be delighted to recommend this establishment to others.

4/10

Poor

04 Jun 2026

Carlos

Very bad customer service, the staff did not return something was left behind in the room. The pillows were extremely dirty. Some of the towels were dirty too.

Family_with_children

6/10

Pleasant

31 May 2026

William

the maids never cleaned our room fot the enyire stay

Business Self

10/10

Exceptional

27 May 2026

Albert

Great value for the price.

Self

8/10

Excellent

23 May 2026

Vicki

The room was clean, but looked worn. The hotel could use a refresh. The breakfast items were few and not appealing. I drove across the street to McDonald's for breakfast every day.

Self

8/10

Excellent

21 May 2026

Timothy

Nice place to stay. Quiet area with several dining options close by.

8/10

Excellent

18 May 2026

Stacy

Rooms were clean. We were pleasantly surprised to receive daily housekeeping during the stay.

Partner

4/10

Poor

04 May 2026

David

It was clean but there were no usb outlets and there was not hd

10/10

Exceptional

01 May 2026

Lorri

Breakfast was a variety of waffles, egg patties, sausage, fruit, cereal, toast, coffee and juice.
Parking was safe and the hotel is convenient and easy to get to.

Partner

10/10

Exceptional

01 May 2026

KRISTINE

Fridge was broken. Staff immediately gave us a new room, handled problem swiftly! Wonderful breakfast area with lots of options. Great location right off highway, but noise level wasn't bad. Lots of pillows! Would stay again.

Partner

10/10

Exceptional

17 Apr 2026

Tara

It was a nice place

Partner

10/10

Exceptional

12 Apr 2026

Tara

The breakfast wasn’t all that great but everything else was ok no problem at all

Family_with_children

8/10

Excellent

04 Apr 2026

Chris

Clean room

10/10

Exceptional

02 Apr 2026

Nancy

Great overnight stay on our road trip. Very clean room & comfortable beds. Same breakfast provided at all Comfort Inns. This location is a little older and well maintained. Front desk staff was helpful & friendly. Easy off/on from RT 80 with closeby restaurants. Would definitely stay again .

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Ronny

Great

2/10

Poor

24 Mar 2026

Jody

Dirty and unfriendly

10/10

Exceptional

09 Mar 2026

Darrin

Great

Partner

10/10

Exceptional

06 Mar 2026

Kimberly

Very clean room,Staff very friendly, felt very safe

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Stephen

Very convenient, quiet and comfortable.

Self

10/10

Exceptional

22 Dec 2025

Sandi

The hotel is definitely due for an upgrade, but it was clean and everything worked.

Business Pet

6/10

Pleasant

09 Dec 2025

Dan

it was ok stay, room was some what clean, breakfest sausage, eggs little under cooked

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

Susan

Check in was easy, clerk didn't smile at all. Breakfast was mediocre. Toilet in room didn’t flush, we had to fill up the garbage can with water and put it in the back of the toilet to flush. Heater was either too cold or too hot, no in between.

Leisure Family

10/10

Exceptional

30 Oct 2025

Reginald

A welcoming and friendly staff, my room warm and cozy, love the nature all around the facility, and of course the amenities were awesome.

Business_and_leisure

4/10

Poor

30 Oct 2025

Barbara

Room was very cold. Heating unit not working. Staff said, “I know about as much as you do about this”. At least she pulled the plug to stop the fan. Extra blankets, we asked? “Sorry, they are locked up.” When leaving….”Elevator out of order”.
And we are not picky people……

Leisure Family

10/10

Exceptional

21 Oct 2025

Diane

Nice staff. Good breakfast. Quiet room.

8/10

Excellent

20 Oct 2025

Steven

Parking lot was well-lit. Facility was clean. The room initially assigned to us smelled like smoke, so the desk clerk arranged for us to have a different room. We didn't eat breakfast at the hotel but it had a variety of breads as well as eggs and sausage. The room was very basic but met our needs for a bed and hot shower.

Partner

8/10

Excellent

18 Oct 2025

Rebecca

Clean room and quiet

Family

2/10

Poor

16 Oct 2025

Parker

pillows were terrible- missmatched sizes (idk how that is possible but they did it) shower head was broken- sprayed the whole bathroom with water. bed was stiff an non supportive, ac unit didn’t keep a consistent temp in the room over night. also took forever to get hot water for a shower or washing hands

Leisure Family

10/10

Exceptional

15 Oct 2025

Tommy

Easy parking. Front desk clerk very friendly. Room was clean and was just bothered by a ticking noise not sure where it was coming from

Partner

4/10

Poor

12 Oct 2025

Cynthia

We reserved a king room and they put us in queen room. Bathroom untidy patch work in bathtub and shower head and ice machine had mold in the drain pan and you could see it.

Leisure Pet

10/10

Exceptional

04 Oct 2025

Kevin

A very nice stay. Hotel is quiet and close to the interstate. Breakfast is okay for a continental style.

Partner

4/10

Poor

03 Oct 2025

Halsey

Room smelled horrible. Vent in AC needs to be cleaned or changed. Sheets on one bed were not changed just remade. Electrical outlets/ USB ports not working properly. This location I will skip going back to.
Owner was polite. Trainee was friendly

Business_and_leisure Pet

10/10

Exceptional

25 Sep 2025

Gail

keven though it was close to the interstate, the area was very quiet. Also conveiently located near restaurants

Leisure Family

10/10

Exceptional

17 Sep 2025

Vicki

Room had an odor as if the air conditioner was moldy. Staff was very friendly.

Business Partner

4/10

Poor

13 Sep 2025

Deb

Saw a

10/10

Exceptional

08 Sep 2025

Fernando

Excelent facilities and great staff

Business Self

8/10

Excellent

03 Sep 2025

Steven

Eating places within walking distance

8/10

Excellent

29 Aug 2025

Christine

Clean room

Leisure Family

10/10

Exceptional

15 Aug 2025

Richard

It is close to the interstate and a good restaurant is nearby and walka le.

2/10

Poor

10 Aug 2025

Verified traveler

The worst stay

It was terrible. Room smelled really bad like if someone smoked in there. They wouldn’t want to refund us.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Christopher

Don’t waste your money!

The room had wet carpet and smelt like mildew. There were no food options. And we asked for a late check out as we didn’t get in until late and they had to get the GM to call us to tell us he’d give us an hour extra.

Friends_and_family Family

4/10

Poor

03 Aug 2025

Aaron

The rooms looks great at first, until upon further inspection the room is dirty, and doesn’t feel great to sleep in. Our comforter has visible stains, the lights flicker, and ac hasn’t been working properly. Service has been slow as well

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Lillian

Perfect for a one night stay

Leisure Family

6/10

Pleasant

20 Jul 2025

Sofia

Quick check in but room was very dirty sheets were dirty as well.

Leisure Family

10/10

Exceptional

16 Jul 2025

jerney

I loved it

8/10

Excellent

14 Jul 2025

Lorri

Walking distance to a restaurant and convenience store

Leisure Partner

6/10

Pleasant

06 Jul 2025

Vinh

Overall this place was reasonably good. The continental breakfast was good. Not very crowded. Parking was excellent.

Leisure

8/10

Excellent

03 Jul 2025

Dan

It was a convenient place for lodging for that night. It was a bit noisy.

Leisure Family_with_children

8/10

Excellent

03 Jul 2025

Cheyenne

Staff was nice pool looked clean, rooms looks clean as well

4/10

Poor

01 Jul 2025

Ariann

Easy check in, and nice staff but the room wasn’t fully cleaned, there was pee on the toilet seat, mold in the shower. They called in the cleaning crew to clean while we were gone and gave us the managers card but manager wasn’t very helpful. Also was given different times for breakfast, was originally told 10am, but the next morning when there was no breakfast was told we missed it and it’s actually over at 9am.

10/10

Exceptional

28 Jun 2025

Andy

Our stay was great!

Spent an evening here and this hotel delivered. The area is quiet and lots of sidewalk space to walk the dog. It felt safe to me. Front desk staff were great. They deserve a raise! Our bedroom was clean, sheets were well made and ready for occupancy. The breakfast selections were adequate for our needs. We will stay here again.

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

John

Door key not working properly, fridge door bottom bar broken, security lock screws loose, man at reception refused to hand me a receipt for the room.

Leisure Partner

6/10

Pleasant

28 Jun 2025

Torrilee

We just needed a room for a quick overnight and it was worth the price. The hotel was clean but in need of an update. The age of things like the flooring, doors, bathroom etc gave it a negative appearance at first glance. It was quiet, easy to access and close to our venue.

Leisure Family

4/10

Poor

26 Jun 2025

Paul

Most of the outlets in the room didn't work. The alarm clock didn't work. There was a giant gash in the bathroom door and Fox News was blaring in the lobby. I turned it off before I threw a rock through it. Next time through the lobby, they'd put it back on. Way to bring politics into your rundown hotel.

Business

2/10

Poor

24 Jun 2025

Julie

I wish I had read reviews about the property before booking. As you walk in to the reception area, there are 2 ventilation ducts that were overhead. Both had rings of water droplets around their frames. We got to our room. It had a strange odor and felt really damp. The a/c would only blow cool air if it was set to the lowest temp with the fan on high. Something was loose inside the unit and would regularly make clanking noises. In the bathroom, the ceiling over the shower was moldy, the toilet was really short and the shower drain had something inexplicable going on with it. Except for the sheets, the whole room just felt dirty. The breakfast area was compact. There was just 1 waffle iron - so don't be in a hurry for some waffles.

Leisure Family

10/10

Exceptional

24 Jun 2025

Joseph

Great place, front desk lady at check-in was nice, and very friendly and helpful.

Business

10/10

Exceptional

13 Jun 2025

Konda

All staff very friendly. Clean rooms. Good selection for breakfast.

2/10

Poor

12 Jun 2025

Verified traveler

Terrible stay!!! Never Again!!

The room wasn't clean, and there were bed bugs inside the bed on the sheets.

Partner

10/10

Exceptional

06 Jun 2025

Azizbek

.

10/10

Exceptional

02 Jun 2025

Peter

Great value!

Business_and_leisure Self

10/10

Exceptional

01 Jun 2025

Ron

Property was clean during well kept

One problem is that somehow I’m in a handicap room. I did not request that so I’m not sure how that got on the record. Please change that.

Leisure Family

2/10

Poor

19 May 2025

Scott

Hotel was in acceptable appearance with the exception of our rooms. Our first room had an odor, possibly from someone smoking. Not sure but we asked for a different room. Our next room was outdated in terms of appearance and service. Poor lighting, television reception was minimal, cable tv options were poor. The worse thing we encountered was the bathroom. The shower wall had MOLD on it. Very unhealthy!!!

Business Friends

8/10

Excellent

12 May 2025

Ismael

EASY ACCESS, QUIET, CLEAN, DELICIOUS BREAKFAST.

Leisure Family

2/10

Poor

25 Apr 2025

Anthony

We had an issue with bed bugs that crawled across the bed along with a dead roach under the mattress and bed frame. We informed the front desk and they did not seem to care about the issue. We did not receive another room and we immediately left the hotel

Friends

10/10

Exceptional

24 Apr 2025

Juan

Good place
Recommended

4/10

Poor

14 Apr 2025

Verified traveler

Comfort Inns are hit Or miss. This is a Miss

I hate to be negative, but this place needs help. We didn’t take showers because the showerhead was black. The corners of the floors were gross. But The bed was comfortable. Every outlet in the room wouldn’t hold a plug, they were so loose.

Friends_and_family Family

2/10

Poor

12 Apr 2025

Kylie

The sheets were dirty, the rooms smelled, the sheets were stained

Business

10/10

Exceptional

05 Mar 2025

Satnam

Good

10/10

Exceptional

23 Feb 2025

Bascom

Quiet, Excellent beds

Veyr pleased

Self

10/10

Exceptional

14 Feb 2025

Michael

Nice clean rooms with a nice restaurant and bar next door!

Business Self

2/10

Poor

02 Feb 2025

Kendrick

I was lied to about the pool had known what was going on wouldn't have stayed there but they wouldn't give me a refund after the fact

Leisure Family_with_children

2/10

Poor

14 Jan 2025

Ronald

The hotel couldn’t provide a clean room and a bed that didn’t have hair and fresh stains. The 1st room bed was very disgusting. The front desk person was very apologetic as he checked all 3 rooms with me. He said the cleaning staff didn’t clean. The manager would not refund me even though I left and did not stay. I went next door to another hotel. There was another couple that came in after me and left for the same reason.

Business Self

2/10

Poor

28 Dec 2024

Steven

Rust on door frames and not worth the stay and from lady ignored and to busy to help

Leisure Self

2/10

Poor

27 Dec 2024

Verified traveler

Shower didn’t work. Heater wouldn’t shut off when needed. Refrigerator only worked full cold. Security door kept getting propped open. Comforter on bed was soiled.

Friends_and_family Family

8/10

Excellent

25 Dec 2024

Maria

Friendly staff

8/10

Excellent

21 Dec 2024

Eric

I had a good stay. I arrived after midnight due to travel, and the front desk employee was very friendly. The room itself was nice. The bed was firm, but comfortable. The shower was a little rundown and the toilet probably needs replaced, but it was not a problem. Breakfast in the morning was standard and a nice addition. I would stay here again.

Self

10/10

Exceptional

30 Nov 2024

Tessa

Fast and easy check in

Leisure Partner

10/10

Exceptional

30 Nov 2024

David

Nice stay

Business Self

10/10

Exceptional

27 Nov 2024

Susan

Quick stopover. Was nice. Breakfast was good. .

Leisure Family

8/10

Excellent

19 Nov 2024

Marce

Excellent

Staff was very welcoming. Room was huge, clean and comfortable. Only 4 stars because the lobby and all public places were hot and humid. It’s that time of year though so not a big deal. The gym was just above bad. That was the bigger issue for me.

Partner

6/10

Pleasant

18 Nov 2024

Todd

Not what I expected it to be but it is a good stay I guess

Business_and_leisure Pet

10/10

Exceptional

04 Nov 2024

Martha

Breakfast had many options, hot and cold. Food was fresh and well presented. The room was very comfortable, clean, and well maintained.

Partner

8/10

Excellent

30 Oct 2024

Verified traveler

Decent place

Decent place. Breakfast is pretty good. Would stay again.

10/10

Exceptional

27 Oct 2024

Theresa

Would have appreciated getting a receipt.

Self

6/10

Pleasant

23 Oct 2024

Tracie

Front desk staff was very helpful, room was out dated and not very clean. Stains on curtains and in bathroom.

Leisure Pet

8/10

Excellent

08 Oct 2024

STEPHEN

Fine, adequate hotel

Leisure Family

6/10

Pleasant

24 Sep 2024

Verified traveler

Disappointed with the quality of the breakfast. Everything else was quite adequate.

Business

8/10

Excellent

20 Sep 2024

Charles

Nice place to stay convenient to nice sports bar/restaurant. Quiet area

Leisure Family

4/10

Poor

14 Sep 2024

Eric

The property is run down and smells like weed in the hallways and the room I was given. Shower rod was broken so the shower curtain did not stay closed when in use. Breakfast was fine and that area was very clean.

8/10

Excellent

12 Sep 2024

Toqeer

Good

8/10

Excellent

03 Sep 2024

Daniel

Meh

Partner