Name: Best Western Joliet Inn & Suites
Address: 4380 Enterprise Drive, Joliet, 60431, US

2/10

Poor

02 Aug 2026

Rebecca

Do not stay here!!

My family had a horrible experience.

The pool area smelled like a sewer. The pool water was cloudy and slimy. There was mold around the chair assist. There were no towels in the pool area. Housekeeping was intent on kicking us out of the pool area. They checked in 3 times to see if we were done. There was a woman smoking in the pool area by the window.

Our room, which was booked for 4 people had 2 towels in it. We could not get the shower to produce hot water. We took lukewarm showers. There was no conditioner in the shower, which I did not discover until I was in the shower with my long, thick hair shampooed. The products smelled awful.

There were no pillows and blankets for our pull out couch. The pillows were small and flat.

The breakfast area was a small room off the lobby. It was stuffed way too full with tables and chairs. There was no room to move in between them. The selection of breakfast was good, but everything was empty. No batter in the pancake machine and no milk for cereal. It was also overly hot in that room.

The place in general had a dirty feel to it. We didn’t feel comfortable touching anything.

Overall a disappointing experience.

We travel a lot and this has been the first time I have ever felt compelled to leave a review.

4/10

Poor

31 Jul 2026

Johneen

The bathroom light kept shutting off while showering, had some type of motion sensor. The toilet was dirty, pea stains, always travel with bleach so I cleaned the toilet and shower. The parking lot was a disaster, food bags everywhere.Had don’t disturb sign, made still came into my room, smdh

2/10

Poor

31 Jul 2026

Michael

Worst best western I’ve ever stayed at. The whole hotel was nasty. The smell was so bad and there was no food at breakfast. I left after 1 night and went to the candle wood instead.

10/10

Exceptional

30 Jul 2026

Rich

Best western is a very nice place to stay. Convenient location and and comfortable

6/10

Pleasant

30 Jul 2026

Christy

It didn't smell bad. A little outdated but mostly clean. The toilet tank kept over flooding and it was chipped paint over the tub. There was never enough staff on duty. If you needed anything extra you had to go get it yourself. It was just okay. Not good or great.

8/10

Excellent

27 Jul 2026

Margaret

The staff was very friendly and willing to assist with any problems we had (tv was not connected when we arrived and they fixed that very quickly. The air conditioner could not be adjusted with thermostat so they found a workaround.)
I stayed because they offered a breakfast and it was close to where I had to go in Shorewood. I did not eat the breakfast that was offered. But it was close to my brother's home. One out of two's not bad.
I would stay here again.
I would give it a 4 out of 5 star rating.

6/10

Pleasant

27 Jul 2026

Jeff

.

10/10

Exceptional

26 Jul 2026

Christopher

This was a very nice hotel. Two things. Didn't like but i could deal with was, the pool closed to early and breakfast could've been better. Id still stay again though.

4/10

Poor

26 Jul 2026

Shalisa

Rooms could use updating.

6/10

Pleasant

25 Jul 2026

melissa

Our experience here was just okay. The breakfast is mediocre at best. Eggs were very unappealing both scrambled and fried eggs. The bagels were hard and stale. There was not a great selection of food or barely any fruit. The rooms were clean and beds were comfortable. Pool was cold, but my daughter still enjoyed it. My daughter ended up stubbing her toe and cracking her toenail to the point it was bleeding. We asked the front staff for a band aid and they had none. No first aid kit at all. I feel this should be a necessity at any hotel. We will not return here.

8/10

Excellent

24 Jul 2026

Dwight

Good hotel for price. Clean
Convenient

10/10

Exceptional

24 Jul 2026

Mayra

I didn’t catch the fellas name but he was great to us. He did have some racist white man being difficult after we checked in and he maintained his composure! Big props to him for staying professional. The place was great and clean and the kids loved the pool! Would definitely stay here again.

10/10

Exceptional

23 Jul 2026

Bianca

The room was clean, staff was amazing and the pool area was clean. Breakfast was great with a good variety to choice from

10/10

Exceptional

22 Jul 2026

Michael

I will make sure to book this place when needed on our back and forth trips to Michigan. Good area, breakfast was great, breakfast attendee was amazing, and overall a very nice stay.

10/10

Exceptional

20 Jul 2026

Robert

Was in area for NASCAR races and this hotel was located in an area close to Sam’s Club so we could get our necessary provisions for at track needs.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Phyllis

I was surprised that we could not bring our grand kids to swim in the pool since they were not guest.
This hotel had a very nice breakfast room and kept clean and fully stocked.
The room was very nice including the bathroom except that the toilet was so low the broken paper holder was almost in your face.
They had an annoying fan/light that came on as soon as you walked in the bathroom which was so annoying the first night. I took care of that by putting masking tape over it before we went to bed each night.
We would stay here again as the location was very convent.

Partner

10/10

Exceptional

18 Jul 2026

Jessica

Staff was super friendly, breakfast attendant even took the time to help my son make his waffles even when he was busy! Room was nice, modern and clean!! Not a complaint about our stay and would 100% book again!

Friends_and_family Family

4/10

Poor

18 Jul 2026

David

The room was relatively clean, however linens were questionable. The shower door wouldn’t move and the toilet ran. The clerk was awfully rude an spoke to me as if I was a child. He could not explain why the room deposit was to be held for seven days. He was very very aggravated when I asked for an explanation.

Self

2/10

Poor

17 Jul 2026

Louis

Not a very clean facility.

Business

6/10

Pleasant

17 Jul 2026

jean

The air conditioning unit started making a continuous clicking noise in the early morning and woke me up.

Family

10/10

Exceptional

17 Jul 2026

Lisa

The breakfast room was too crowded but tasty

Friends

8/10

Excellent

09 Jul 2026

Joe

Property was well maintained, felt safe. Room was clean. Our room was on the first floor by the stairs and another entrance door, so it wasn't the quietest room unfortunately. Bed was comfortable.

Partner

8/10

Excellent

09 Jul 2026

Deron

Nice people & staff

Self

6/10

Pleasant

09 Jul 2026

Sharon

Clean rooms housekeeping very friendly I did ask for a receipt when checking out gentleman said I could not get one due to I went through Expedia He said Expedia would email the receipt I have not received invoice has been 2 days since check out

Partner

4/10

Poor

06 Jul 2026

Keren

We stayed 3 nights, second day put the hanger on for maid service, got back that night, didn't happen. Went down and got towels, they apologized put us on a \"list\" to get cleaned, got back that night, still didn't clean and no towels. Went back down at 9 pm and got towels. They never cleaned our room. Breakfast lady was very nice.

Family

10/10

Exceptional

06 Jul 2026

Dakota

The room was really clean and environment was nice.

Self

10/10

Exceptional

05 Jul 2026

Kirsten

Clean rooms. The staff was so friendly and welcoming. Breakfast was simple but good. Eggs, sausage, cereal, yogurt, and an automatic pancake maker that all kids will love to watch! You could tell the staff takes pride in their hotel.

Family

8/10

Excellent

02 Jul 2026

Michelle Lynn

The breakfast was good and the rooms seemed to be pretty clean. Unfortunately, even though we had to sign a paper against use of vapes or pot, the first floor reaked of it. Thankfully, we were on the 2nd floor or I would have not stayed the night.
Both times I went to the front desk (check in and check out) I had to call out for someone to come up from their chair/TV around the corner.
Overall a decent stay for what we paid. Nothing special.

Family_with_children

10/10

Exceptional

02 Jul 2026

Araceli

Clean and staff were friendly and helpful. Breakfast was good.

Family

2/10

Poor

29 Jun 2026

matthew

The staff advised the pool was not heated after checking in and complaining about ice cold temps. The ceiling in our room has heavy water damage and appeared to be flaking off. Room keys needed to be reprogrammed multiple times a day. Breakfast was ok but the tiny room was so small that it was hard to walk around without bumping into people eating. Would not recommend we have stayed in the area multiple times and will not stay here ever again.

Family_with_children

10/10

Exceptional

29 Jun 2026

Lawrence

Breakfast was good and since I was only staying overnight - accommodations were okay as well.

Self

10/10

Exceptional

27 Jun 2026

Tara

My second stay here. Very clean. Great staff. And Breakfast. Very friendly will stay again when in the area. I highly recommend this hotel.

Self

6/10

Pleasant

25 Jun 2026

Anali

Friendly staff, thank you

Partner

8/10

Excellent

25 Jun 2026

Gwendolyn

It was very clean, nice breakfast great staff, and very friendly

Partner

8/10

Excellent

22 Jun 2026

Amit

Cleanliness: Rooms and Corridors were very clean, even the pantry/kitchen countertops, but the breakfast area floors were sticky at some places, probably due to custome

2/10

Poor

22 Jun 2026

Daniel

Somewhat decent mattress, sinks that drain, hear that works, clean pool, eatable breakfast

Partner

6/10

Pleasant

21 Jun 2026

Cynthia

The duvet/comforter was dirty, asked for a replacement, he did know what it was and gave us another blanket which had small holes. The bed was very uncomfortable. The fan in the bathroom was so loud. My comment about the breakfast area is that it was very small and cramped, the 4 chairs to each table, chairs we too big for the tables. Very disappointed as I we had 4 rooms reserved, one of our guess were put in room 110, which is between the outside door, the inside door, stairway and the only room on that whole side with the storage room, laundry room. 3 rooms , 2 nights and 1 room for 1 night. Extremely disappointed

8/10

Excellent

20 Jun 2026

Kevin

Welcoming staff, bright lobby, spacious/clean room. I especially appreciated the breakfast/kitchen staff member.

Family

10/10

Exceptional

20 Jun 2026

Tara

Loved it was no pets no smoking. Very clean and quiet. Breakfast was excellent. Staff very nice. Would highly reccomend

Self

10/10

Exceptional

19 Jun 2026

Andrew

Very accommodating.

10/10

Exceptional

17 Jun 2026

Janelle

Our room was clean, the staff was helpful and friendly, and the breakfast and coffee hit the spot. It's not or first time staying here, and it won't be our last. Thank you!

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Michael

I was traveling from Colorado all the way to Chicago in one day - arriving early in the day around 9am. I was hoping to get an early check-in since I was exhausted. I made a call to reception who said that they didn't think there was any room for an early check-in, but that they would call me back if one came open, noting there would be an extra charge (that was fine with me).
Since I was exhausted from a 1,000-mile drive straight through the night, I waited out in my car in their parking lot and tried to sleep a little bit. Between 9:30 and 3:00 pm, I sat in my car with no callback despite the parking lot being almost entirely empty.
I had a hard time believing there was no available room for me to check in early, which was a real negative for me.

Other than that, once I did finally check in. I just went straight to bed because I had been awake for over 24 hours. I didn't take in any of the amenities and just showered and went straight to bed.
I slept great, though I probably would have slept well horizontally anywhere. Room was clean, bed was comfy.
Breakfast came with hot eggs, sausage, and other continental-type things. No complaints, I was grateful for a warm meal.

Self

10/10

Exceptional

12 Jun 2026

Donnice

Amazing

10/10

Exceptional

09 Jun 2026

Josh

Clean room good place to slee

Friends

6/10

Pleasant

06 Jun 2026

Lenore C

The bathroom could have been cleaner and the shower was leaking from the room above.

Partner

8/10

Excellent

01 Jun 2026

Michelle

We needed a place to stay overnight between days in Chicago and Des Moines and this location was great. The room was just right for the two of us, and the accommodations met our needs. We rolled in about 9:30, went to bed pretty early, needing to be up in the morning, and everything worked well. The breakfast was hot and ready early, so we could hit the road with full stomachs.

Partner

8/10

Excellent

31 May 2026

Shari

I did like the aspect of a suite I didn’t feel so confined what I did not like was that the room did not look upgraded, the breakfast was not anything to remember! I was glad I was only staying one night and McDonald’s was around the corner which was appealing! Aside from the breakfast, not being up to par. The lady running the breakfast area was working really hard.

Self

4/10

Poor

31 May 2026

Lucaya

My room had a smell to it when we walked in and the ceiling looked horrible above the couch. The shower had bugs in it which is ridiculous. They knew two guest were gonna be in the room but only gave us one facial towel and bath towel in our room all the other towels were for drying hands/spills. And don’t get me started on breakfast 6am-9am?.. crazy and then the breakfast wasn’t good or looked appetizing at all; the woman putting the food out was coughing and the food was cold. I didn’t want to eat anything I saw there I had to opt for cereal. And there was barely anyone at the front desk for when I did need help. First time coming and it will be my list time there.

Friends

10/10

Exceptional

27 May 2026

Tom

Excellent stay - stayed while we were racing at Rt 66 Raceway. Quiet - no animals - and didn't stink like pot. 5 Stars for that. Wish more Hotel Managers and Owners put Smoke Sensors in rooms so that people weren't stinking the place up with pot smoke.

Partner

10/10

Exceptional

24 May 2026

Dylan

Rooms are clean, staff is very friendly and helpful

Friends_and_family Family

8/10

Excellent

17 May 2026

Lisa

Our room was fine except there were two towels for two guests and one of the towels was stained/dirty. The morning staff were very friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Zarabeth

Its a breakfast area every morning they have a hot brekfast menu not just fruit and a bagel or waffle like others. I would recommend

Partner

10/10

Exceptional

08 May 2026

Marlene

Great place to stay.

Partner

10/10

Exceptional

04 May 2026

Jim

They were friendly

Self

2/10

Poor

04 May 2026

Liza

Honestly one of the worst places I’ve ever stayed. The room smelled like fish, my door handle broke off as soon as I walked in, the sheets had stains on them, I almost threw up from the smell when I opened the microwave. Overall this place is dirty and not well kept. Will definitely never be back.

Family_with_children

10/10

Exceptional

03 May 2026

Tempesitt

Everything was amazing

Family_with_children

10/10

Exceptional

29 Apr 2026

Anali

Friendly staff

10/10

Exceptional

20 Apr 2026

Erwin

Clean room & hotel. The #1 Best Western we've ever stayed in. Good breakfast.

Partner

6/10

Pleasant

19 Apr 2026

Tanya

Okay place. Staff was not friendly or helpful

10/10

Exceptional

19 Apr 2026

Alexis

My family stayed here and had a wonderful time. It was clean and the staff was hospitable. Beds are comfy!!

Family_with_children

4/10

Poor

18 Apr 2026

Nikky

The pictures are nothing like the actual hotel. It is VERY run down. There was mold in the air conditioner and massive holes in our sheets. Pretty sure the sheets on our bed were dirty. Will not be returning

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Jim

Very nice place

Self

8/10

Excellent

12 Apr 2026

Christine

It was ok. Fairly clean. Breakfast was good.

10/10

Exceptional

24 Mar 2026

Donnice

I love coming here

10/10

Exceptional

16 Mar 2026

Janelle

Clean, plenty of fresh towels, and the staff was wonderful. We'll be staying again the next time we're there visiting family. Thank you!

Partner

6/10

Pleasant

16 Mar 2026

Eme

Friendly staff

10/10

Exceptional

10 Mar 2026

Jose

It was the best stay I ever had! I travel a lot for work and I love it here, I guess that’s why they call it Best Western. Danny was very professional, kind, and accommodating. Will definitely visit here again when I’m in the area.

Everything was very clean, delicious breakfast, and very peaceful and beautiful place. 5stars all the way!

Self

4/10

Poor

05 Mar 2026

Maggie

Clean rooms. Friendly staff. But the bed was terrible very hard and lumpy and the heat/ac unit made horrible noises.

Partner

10/10

Exceptional

02 Mar 2026

Kevin

Clean room

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Lakeisha

Yes

4/10

Poor

19 Feb 2026

Harrison

The whole hotel felt dirty, smelled funky, and was damp/ humid. I would not stay there again.

Self

2/10

Poor

18 Feb 2026

Carla

Everything about this place is terrible. ESPECIALLY the staff. They stole $477 from me, refusing to refund me although THEY charged me, NOT Expedia. On top of that, it smells and isn’t clean. They are mad because i refused to stay there with my babies. So instead of just charging me for one night, they are refusing to refund anything. The absolute worst!

Family_with_children

8/10

Excellent

16 Feb 2026

SAGAR

Good

10/10

Exceptional

13 Feb 2026

Mila

All good.will stay again

6/10

Pleasant

11 Feb 2026

Jwyen

The room was very noisy: the heater, mini fridge and the automatic fan in the bathroom was deafeningly loud.

Leisure Self

6/10

Pleasant

06 Feb 2026

Benjamin

You get what you pay for

Business_and_leisure Family_with_children

8/10

Excellent

03 Feb 2026

Jerry

Clean room, friendly staff, excellent acoustics in the bathroom. Lol

Business Self

10/10

Exceptional

02 Feb 2026

Shaque

Good

4/10

Poor

02 Feb 2026

Francisco

Elderly Lady in Charge of the Breakfast just sits there awkwardly watching people Eat , and forces awkward conversations with Guest . Also Management Needs Improvement

8/10

Excellent

28 Jan 2026

Georges

the Room was good, needs updates

10/10

Exceptional

27 Jan 2026

Deb

Professional employees

10/10

Exceptional

29 Dec 2025

Victoria

Bed was very comfortable

Partner

10/10

Exceptional

18 Dec 2025

Daniel

Danny at front desk above and beyond. Great breakfast great location quiet comftablr good value

Business Self

10/10

Exceptional

11 Dec 2025

Briana

My stay at this hotel was incredible from start to finish. The staff greeted me with genuine warmth and made me feel comfortable right away. The room was spotless, nice jet tub, and had everything I needed. The bed was super comfortable, and the overall atmosphere was peaceful and relaxing.

I truly enjoyed my stay and would absolutely come back for my 3rd time soon! Highly recommend if you want comfort, great service, and a welcoming atmosphere all in one place!

Business_and_leisure Partner

2/10

Poor

08 Dec 2025

Jared

I liked it

6/10

Pleasant

30 Nov 2025

Ed

Room was clean evening staff was not good

Business Partner

2/10

Poor

28 Nov 2025

Lauren

The front deskstaff was rude.

6/10

Pleasant

27 Nov 2025

Dawn

It was nice however the heat struggled to work correctly. The breakfast options were very limited and the food was lukewarm

Partner

10/10

Exceptional

22 Nov 2025

Patricia

A spacious room with a beautiful TV comfortable bed

Leisure Partner

8/10

Excellent

19 Nov 2025

John

Everything was fine.

Leisure Family

8/10

Excellent

17 Nov 2025

Carol

The desk clerks were very friendly, one particular breakfast staff was very friendly and conversational.
Eggs and sausage links and patties were barely room temperature unless they were freshly replenished of which I was fortunate to have some of.
The toilet paper holder in my room was loose and partially hanging and the desk in the room has what appears to be smeared with superglue or something like it that I couldn’t remove.
The stopper in the bathroom sink wouldn’t close tightly so I wasn’t able to run water that the sink would hold, it just drained.
I appreciate the close handicap parking as my travel companion is disabled.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Rich

Breakfast was very good with good variety

Self

10/10

Exceptional

06 Nov 2025

Evan

very clean nice staffgreat hot tub

Partner

10/10

Exceptional

26 Oct 2025

Ken

Never disappointed

Leisure

10/10

Exceptional

26 Oct 2025

Denise

Clean & quiet. Breakfast server went out of his way to accommodate us.

Friends_and_family Friends

4/10

Poor

26 Oct 2025

Pamela

Room was okay, but front desk staff was not very friendly or welcoming. Parking lot seemed sketchy, with people standing across street, watching everything. Stairwell smelled heavily of pot. Lady serving breakfast was very nice.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Sukhrob

Safe

Business Friends

6/10

Pleasant

14 Oct 2025

Stacy

The handicapped room does not conform to the 2018 Illinois Accessibility Code. The hallway smelled like smokable adult substances at 8pm and the breakfast room is overcrowded with furniture.

Partner

10/10

Exceptional

14 Oct 2025

Teresa

Clean

10/10

Exceptional

12 Oct 2025

Archangel

Hotel was appeared to have been renovated. The rooms were roomy compared to other hotels I've been to. The bathroom was clean and fixtures were relatively new. The only drawback I experienced was that the room was not cleaned when we were away; the towels were replaced but the room was not tidied up.

Leisure Family