Name: Extended Stay America Chicago Romeoville Bollingbr
Address: 1225 Lakeview Dr, Romeoville, 60446, US

2/10

Poor

03 Aug 2026

Pamela

Do to the terrible stay I had at Extended Stay Naperville his staff accused me of contacting him the manger confronted me yelling asking me how did I get his number. I kept telling him I did call the employee and later I saw the

4/10

Poor

15 Jul 2026

Perry

The room was not clean-sheets did not fit the King size bed-- one side kept popping off,the bathroom was not ring around toliet and tube, sink was not clean. the Kitchnette area was not clean, and the sink in kitchen was not clean, refrigetor was leaking water all over floor. The hallways coming up the elevator was dirty and full of spots. The Breakfast promised was coffee, and nutrious bar, and muffins were stale.
When we returned from an outing-- room was not clean, and garbage overflowing-- not even emptied- bed just left and bathroom nor kitchennette was clean. Told by staff if stay stay they donot clean your room -- they clean rooms every 2 weeks and it is only for people who stay 15 days or more--thats whole purpose when you come to town if stay 2days, 3days etc--you stay at hotel for services--told front desk we had no clean towels next day--they told us bring towels down to front desk all unclean towels then fresh ones, were the guest should had someone come get them,asked them to change our room, with water running all over flow--they said booked to capacity, didnt try to assist us at all as guess-frontdesk staff was not concerned, and not very helpful at all--my experience here was very disappointing, and unsatifactory- will not recommend to anyone this particular location romeoville, bolingbrook-- I feel they should return our money--we were also told there were no housekeepers available

Very disappointed in there service here--extended stay in romevi

Partner

2/10

Poor

06 Jul 2026

Rosemary

Dried poo on inside of toilet. Much debris under the bed including food products, plastic baggies and other items, end table had dried blood on it. The smoke detection system and fire alarm both had plastic wrap covering them . Major problems should fire inspector see what was done as they are big time safety violation

Partner

6/10

Pleasant

29 Jun 2026

Lisa

Did not know we would have a kitchen area, it was outdated and no kitchen pieces to use. No shampoo/conditioner or hair dryer. Staff at front desk did not seem very happy. Seemed the first staff member was busy doing other things and the second staff member was chomping on food as she came around the corner to ask if we were checking out. Felt the property left a little to be desired.

Partner

10/10

Exceptional

20 Jun 2026

Elena

It was clean and nice rooms

Partner

2/10

Poor

08 Jun 2026

Kirk

Unfortunately not much was good about the room or property. Front desk she was great. Outdated property and hotel rooms, area had closed restaurants around it. She told us cleaning service was every 14 days, plus we had to sign a no smoking waver but the hallways and room smelled like cigarettes and Marijuana. Not good!

Family

8/10

Excellent

26 May 2026

Crystal

The staff at this location is the highlight of my stay. Thank you especially to the front desk morning person she was so kind and personable. I felt like I've known her for a long time.

Family_with_children

6/10

Pleasant

18 May 2026

Crystal

The staff members during the day are personable and friendly. I had some issues with the room but the staff took care of them quickly. The property is older so these smaller issues are to be expected. Night time is super quiet and I felt safe.Overall a decent experience

Family_with_children

2/10

Poor

04 May 2026

Peprah

The place was very dirty

10/10

Exceptional

20 Dec 2025

David

Yes

10/10

Exceptional

10 Dec 2025

Jose

Clean

4/10

Poor

29 Nov 2025

Anita

Teach employee how to talk to people

8/10

Excellent

14 Nov 2025

Kay

Overall good

10/10

Exceptional

03 Nov 2025

Jagannathan

Comfortable room at reasonable price

Leisure Family

8/10

Excellent

02 Nov 2025

Calvin

Breakfast was mediocre.

2/10

Poor

17 Oct 2025

Glen Crayton

So of course, I have to be terribly honest. Room was a little dirty, but other than that there was a fire alarm glitch where we had to leave and that just created a host of problems. From retrieving our items from the room, to having to be uploaded and sent somewhere else to finally just going back home.

Business_and_leisure Family

2/10

Poor

23 Sep 2025

Joana

Checking out is a mess but gladly the front desk and manager are very nice but it took longer just to check out

Business_and_leisure Partner

10/10

Exceptional

13 Sep 2025

juan

Loved how clean the room was

Leisure Partner

8/10

Excellent

31 Aug 2025

Tina

Excellent for the price! Great staff!

The hotel staff was very friendly and helpful. The hotel room was clean, but a little dusty and the TV stand had some damage. Our TV remote was missing, but the staff replaced it with a brand new one.
The hotel is currently under construction, with portuons of the 3rd floor and some of the rooms being remodeled. However, the workers were very quiet and we could barely tell they were there. Overall, we would stay again!

Friends_and_family Family

2/10

Poor

24 Aug 2025

Consuelo

Worse place ever . Please don’t stay in this place it Smells terrible it’s not clean. Worse experience .

Family

4/10

Poor

10 Aug 2025

Justin

It was in a very convenient area, but not very clean. The room appeared beaten up and in need of repair. The staff appeared annoyed by my presence, and didn’t let me talk more than 2-3 words. But I suppose that’s a given that it’s under construction, maybe it’ll be better in a year or so. One last thing, the amount of shouting and pounding going on in the rooms was concerned, the yelling in the hallways at night had me awake at night and frightened to go back to sleep.

Business_and_leisure Self

10/10

Exceptional

10 Aug 2025

Dave

It was near Bolingbrook CC, where we were attending LIV Golf Chicago.

Leisure Pet

2/10

Poor

10 Aug 2025

Jessica

If I could add pictures to this review, you would have proof of the conditions. It looks nothing like the photos online. When we got there and we’re checking in I noticed several areas of the lobby that were covered in tarps. She didn’t disclose any reason for that when we came in. Nor were there any signs on the doors explaining why. I asked her if they were doing some remodeling and she told me they were dealing with a water leak. We were then given our room key to go to the third floor. Upon exiting the elevator, all of the flooring has been completely tore up. We were walking on old cement. Our room was to the left of the elevator, but to the right of the elevator, those rooms had drywall taken away from the walls because of the damage. Our room was just as bad. It had rust on the the outside of the refrigerator and dirt inside the refrigerator. There was also mold growing in the bathtub and you could see urine along the walls of the toilet that wasn’t cleaned. I took photos of all of this for proof and will post them on Google because they allow photos. It was so disgusting that we left and booked a room at a different hotel even though this was not refundable. Well, I understand that sometimes things happen and maybe they couldn’t prevent the water leak but the fact that they did not disclose that information to any guests before our arrival or during our check-in is completely unacceptable. It really makes you question what else they’re hiding at this hotel.

Leisure Friends

4/10

Poor

20 Jul 2025

chris

Unfortunately, property had a fire sprinkler accident. Property is in disarray, and laundry facilities closed. I think we should get a partial refund.

Leisure Family

2/10

Poor

11 Jul 2025

Kristin

There was a flood in the hotel. There were fans all over, part of the ceiling was removed. They didn’t have any rooms left that I reserved (2 double beds) so I got a roll away cot. The springs were digging in my back, the room smelled. I think I should have been notified of the conditions I was walking into.

Business_and_leisure Family

10/10

Exceptional

08 Jul 2025

martha

Great service

2/10

Poor

07 Jul 2025

beverly

They did not do anything that the representative from Expedia stated they would do.
He stated we would not have to pay additional The staff at the hotel stated we would.. then we had to relocate to another hotel because the hotel had a flood on the third floor

Leisure Family

10/10

Exceptional

22 Jun 2025

Franky

The location is super clean and the staff was AMAZING. The front desk had this super helpful and smiley staff, her name was Megan, she was so great to deal with all our questions. I had some business in Lockport, IL and the girlfriend stayed back with our pup. It was too hot too be bringing our 8 year old lab everywhere so Megan was able to let us late checkout. Our stay was super relaxed and easy.

Business_and_leisure Pet

8/10

Excellent

22 Jun 2025

James

The room was clean, but had a musty smell but some febreze took care of it. I had issues with the toilet seat being too close to the water, making it uncomfortable to use without getting my hand wet.

Partner

8/10

Excellent

20 Jun 2025

Christine

I stayed 2 nights the room was clean, the clerk was thoughtful and I had no issues. I checked out and then ended up staying unexpectedly due to a flight cancellation. The second room was dirty- hair on the sheets, hair in the sink and shower. Trash on the bathroom shelf (under the sink) and the clerk was a grumpy old lady, she was cross with a guest (who was trying to exchange pool towels) and she was complaining to me about that guest after they left the room. She accommodated my needs but was not friendly.

Leisure Self

2/10

Poor

19 Jun 2025

Michael

One of the worse hotel stays

Business Self

10/10

Exceptional

17 Jun 2025

Christine

In room 208 There was hair in the bathroom sink and on the towels and bed sheets. The tub appears dirty and the faucet drips constantly, the toilet doesn’t flush properly, The bathroom sink drains slow and the kitchen cabinet is stained. The woman who checked me in was

4/10

Poor

16 Jun 2025

Andrew

The smelled bad, sheets had stains, loud all hours of the night, and everywhere in the hotel just smelled bad or weird.

Leisure Partner

6/10

Pleasant

15 Jun 2025

Spencer

Everything was good. Just didn't like housekeeping knocking on my door 20 minutes before check out, asking if I'm checking out...

Leisure Self

8/10

Excellent

07 Jun 2025

Deborah

Everything was amazing with one exception. Our room’s shower had a water saver shower head. It was not practical! Took forever to shampoo my hair. More water would have been appreciated. We only had a trickle.

Leisure Pet

4/10

Poor

28 May 2025

Deborah

The property is very dated and dark. The room had 1 working outlet, that was all. The hotel guests were loud all night and we could hear everything conversation in the next room. The toilet ran for a long time after flushing after we let the front desk know, it was not fixed however we only stayed one night so it’s possible it was fixed after we left.

Leisure Family

6/10

Pleasant

26 May 2025

Keith

Friendly staff.

Business Family

10/10

Exceptional

21 May 2025

Melissa

Nice stay. Bed was a little uncomfortable but other than that it was a nice stay.

Leisure Partner

10/10

Exceptional

11 May 2025

Jose

N/A

Leisure Partner

6/10

Pleasant

09 May 2025

Johnny

Expedia booked me in a room they did not have, and the room was lesser. Emily took care of it. The floor was very sticky, and the toilet stopped up. They brought up a plunger, but did nothing. I had to plunge myself. Emily was amazing. Thank you so much for your help. I hope the next time I stay, it is better. Nice location.

Business_and_leisure Self

6/10

Pleasant

03 May 2025

Daejuan

Cool

2/10

Poor

30 Apr 2025

Nina

Checked into a dirty room table dirty floor stove it was disgusting

6/10

Pleasant

30 Apr 2025

Ronald

They literally hab, no breakfast. The only thing they have is copy and blueberry muffins. They have nothing, no juice, no eggs, no sausage, they've got nothing. This is not how you treat a customer

Business Self

4/10

Poor

22 Apr 2025

Juan

Only this that sucked was check in was at 3pm and I went up to my room and my room was still being cleaned. I had to wait in the hallway by my room with all my stuff for 30 min for the cleaning service people finish cleaning the room.

Leisure Self

6/10

Pleasant

12 Apr 2025

Yves

Ne devrait pas afficher « déjeuner compris », car il n’y a que café et muffins. Décevant à ce niveau. La chambre était bien.

Partner

2/10

Poor

07 Apr 2025

Juan

They are so worry about smoking but the room smell like a dog. and we heard a dog at night. i don't know if the place allow dogs.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Kathleen

Great friendly staff, glad to have the freedom to bring my dog!

Business_and_leisure Pet

6/10

Pleasant

17 Mar 2025

William

The clerk who helped check us in was very nice. The clerk who checked us out was also very nice. The hotel is old and you can clearly tell they let the “wrong” types of people stay for extended periods. A shame because you can tell it was a nice hotel at one time. Maybe a greedy owner who pockets money instead of investing it back.

Friends_and_family Family

6/10

Pleasant

17 Mar 2025

Tiana

My stay there was ok for one night stay. I could have been more comfortabl etc. The staff needs to clean their rooms bathrooms out better.

Business Partner

10/10

Exceptional

04 Mar 2025

Sally

I found my stay to be clean and comfortable. All of the staff were friendly and courteous. The only thing that was missing was a cream rinse to go with the shampoo which was no big deal to me.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Denis

Easy to get everywhere, to the suites two minutes off Int. 55, restaurants, gas and more, all within 20 minutes of the hotel. Staff and rooms excellent, especially with my dog.

Business_and_leisure Pet

6/10

Pleasant

16 Feb 2025

Anastacio

We were in room 302 and from the time we walked in we noticed that the room was dirty especially the bathroom… another issue was the heating unit in the room… although we had it set to 64 degrees the heater was still shooting out heat and it was extremely hot in the room

Leisure Family

10/10

Exceptional

09 Feb 2025

Kris

Hfy

8/10

Excellent

26 Jan 2025

Nicole

Great location

10/10

Exceptional

20 Jan 2025

Keena

Not at this time.

10/10

Exceptional

18 Jan 2025

Ronnie

Nice place

Business Friends

8/10

Excellent

17 Jan 2025

Debra

Room was a little dated but clean.

Partner

10/10

Exceptional

25 Dec 2024

Anthony

Nice stay

Nice hotel for the budget minded. People at the counter for check-in and out were very friendly and personable.
Slept good and that's what matters.

Friends_and_family Friends

4/10

Poor

21 Dec 2024

Hafiz

Terrible complimentary breakfast
It was really bad
Either give a better breakfast or don’t.

Leisure Family

10/10

Exceptional

16 Dec 2024

Joseph

Had a nice stay.

Leisure Self

6/10

Pleasant

14 Dec 2024

Janet

Ok nothing special

Tired room, potty hard to flush, shower didn’t turn off. Told desk gal.
Room need paint and to fix hinges

Partner

6/10

Pleasant

01 Dec 2024

Glen

No fitness center, room needs to be updated, one had nasty sheets

Leisure Family

10/10

Exceptional

13 Nov 2024

kay

Ty

Business_and_leisure Family_with_children

10/10

Exceptional

04 Nov 2024

Carmen

.

Business Family

10/10

Exceptional

23 Oct 2024

Mary

No problems during my stay. The room was clean and quiet. They were very accommodating of my service dog. I'd definitely stay there again.

Leisure Self

10/10

Exceptional

20 Sep 2024

Dave

Close proximity to Bolingbrook CC where the LIV Golf event was held. We were able to take Lyft right to the gate, which was great compared to the shuttle service the course setup.

Leisure Pet

8/10

Excellent

16 Sep 2024

Denise

it was a nice place to stay for the night

4/10

Poor

15 Sep 2024

Samuel

Black mold in the shower, terrible smell in the kitchen/living area, old food in the cabinet, overall just pretty unclean

Friends_and_family Friends

8/10

Excellent

15 Sep 2024

Randy

The hotel was fine. Clean and nothing fancy. Great front desk staff

Leisure Partner

2/10

Poor

13 Sep 2024

Victoria

Toilet didn't flush and there was not complimentary water.

Business Self

10/10

Exceptional

06 Sep 2024

Jennifer

The staff are very friendly. I was able to sleep with the window open despite there being a highway right across. But the queen beds felt like it was a full sized bed instead. Other than that the stay was great.

Leisure Family

2/10

Poor

14 Aug 2024

Verified traveler

The smell is so bad.

The room smelled really bad. A horrible mildew smell hits you as soon as you walk through the door. Don’t stay here.

Self

4/10

Poor

04 Aug 2024

Jackie

Not allow to use the stove and breakfast was just coffee and bread and they don’t clean the room till you leave no clean sheets again till you leave

Business Partner

2/10

Poor

03 Aug 2024

Alfredo

Terrible..

I couldn’t stay there. Had to get my money back. I saw stains on the bed sheets

Business

10/10

Exceptional

03 Aug 2024

Priscilla

Super clean, friendly, and good coffee!

6/10

Pleasant

02 Aug 2024

Marnita

Room issues!

Room was ok. I look under bed trash. I’m handicap with breathing problem. The last day elevator broke down.

Friends_and_family Family

10/10

Exceptional

25 Jul 2024

Alondra

Clean , good area

Leisure Pet

8/10

Excellent

23 Jul 2024

Tatiana

Conveniently located. Front desk staff member, Melissa, was very pleasant & welcoming. The room was fine, but there was a big dark stain on the floor next to the bed which was concerning, and the walls were pretty thin. I could hear the argument happening in the room next to me pretty clearly.

Leisure Self

2/10

Poor

21 Jul 2024

Jorge

The room was so humid, the a/c fan had a pitch noise, room stinks like cigarettes and carpet is super dirty. No way is they advertised.

Business_and_leisure Family_with_children

6/10

Pleasant

19 Jul 2024

Kevin

Ok stay

Price was great, but the condition of the hotel was old and the coffee machine broke one day.

Business

6/10

Pleasant

19 Jul 2024

Melanie

Roaches & No ice machine

Partner

8/10

Excellent

18 Jul 2024

Katarina

It was the best price for needing something for a week. Staff was very nice. Room was clean, I was a little concerned about all the men hanging around outside drinking but in the end they stayed to themselves and never bothered anyone.

Leisure Family

8/10

Excellent

18 Jul 2024

ETOILE

This hotel is located in a business park area off the highway. Workers where some of their clients. I found nothing wrong with that. We did have noisy people above us. The breakfast was packaged muffins, granola bars and oatmeal. Grab and go.

Leisure Partner

10/10

Exceptional

16 Jul 2024

Julio

Excellent budget friendly option.

Quiet and comfy place to rest. Staff was friendly and price for the night was great.

Friends_and_family Family

4/10

Poor

14 Jul 2024

Kris

Halls dirty elevator was not working door dudnt shut normal had to slam it just needs more cleaning and updating

Friends_and_family Friends

2/10

Poor

13 Jul 2024

Jerry

Place looks worn down, abused fridge and countertop. Staff took my money, gave me a room. Only when I asked where the elevator was did I get the message \"The elevator is not working\". Not working for 24 hours. And it's the only elevator they have.

I have a torn miniscus in left and right knees and the best they could do is a 3rd floor room. Knees hurt. Given enough time I would have cancelled and gladly paid whatever to have a proper stay at a hotel with a working elevator.

Family

6/10

Pleasant

10 Jul 2024

Marnita

Room issues!

Room was ok. I look under bed trash. I’m handicap with breathing problem. The last day elevator broke down.

Friends_and_family Family

6/10

Pleasant

05 Jul 2024

Kimberly

It was pretty good for us and the stay went well

Leisure Family

10/10

Exceptional

28 Jun 2024

Karen

Nice hotel, very comfortable stay.

Friends_and_family Family

2/10

Poor

17 Jun 2024

Venice

Terrible they had bed bugs we had to leave in the middle of the night

Friends_and_family Family

6/10

Pleasant

16 Jun 2024

Zenobia

Okay

Business Self

8/10

Excellent

14 Jun 2024

Rolando

It was decent overall

Business Friends

8/10

Excellent

05 Jun 2024

Kevin

Nice stay

Leisure Self

10/10

Exceptional

03 Jun 2024

Than

Staff are nice and helpful and friendly

Business_and_leisure

2/10

Poor

30 May 2024

Venice

They have bed bugs horrible experience need a refund!!!! Room 136

6/10

Pleasant

16 May 2024

Susan

When we arrived we found the bathroom toilet did not work. We were then moved immediately to another room. Then went to dinner. When we came back our keys did not work on our new room. The following day the elevator did not work.

Leisure Family

6/10

Pleasant

07 May 2024

John

Noisy traffic area. Limited breakfast. Close to other restaurants.

Business Self

6/10

Pleasant

20 Apr 2024

Jeremy

Room was clean but property needed work. Also convenient to the interstate. Windows in the room were dirty, the shower head wasn’t very good and even though it seemed like there was some upgrades done inside the hotel is dated. Breakfast is offered but is nothing but a small cart in the lobby with coffee and a few muffins. Probably would not stay here again.

Leisure Self

2/10

Poor

21 Mar 2024

Jennifer

The guest were not it.

Leisure Self

10/10

Exceptional

10 Mar 2024

Jeffrey B

Great stay and close to many dining options