Name: Best Western Naperville Inn
Address: 1617 N Naperville Wheaton Road, Naperville, 60563, US

6/10

Pleasant

30 Jul 2026

Virginia

Breakfast was not great. They put a security deposit on your bill. No warning about this. Desk clerk barely spoke English.

10/10

Exceptional

29 Jul 2026

Patricia

Excellent breakfast and a room was very clean

10/10

Exceptional

27 Jul 2026

Marguerite

Had a good experience and would return

10/10

Exceptional

23 Jul 2026

Gregory G

Very friendly and efficient staff. Air conditioning worked fine even though it was very hot outside. Rooms were very clean. I liked that they switch around the breakfast menu every morning.

10/10

Exceptional

23 Jul 2026

Jeannine

loved the breakfast bar, clean rooms

2/10

Poor

22 Jul 2026

kayla

This day was not anything close to what was expected or told to be. The price is astronomically high For what you get and they charge you as much as the Hyatt , marriot , and surrounding resorts/ hotels. I was completely dishatisfied as well as with the service. Upon check in it took at least 45 minutes to check in because we were told our room had been canceled even though we called hours in advance to let them know we would be there at AROUND 3:00 a.m. we got there at 3:30 and she said you said around 3:00 a.m. so we canceled it. The towels had brown marks not just one but at least four of the towels that we had to swap out. On the last day we had to swap out the last how we had my son was already in the shower when we noticed the towel was dirty I ran to the front desk and they said they literally had not even just one clean tile completely unsanitary the refrigerator was hot for the first day or so We turned it all the way up eventually got cold but started leaking The air conditioner was not working but it was \" working\" to its full extent and leaking. Definitely far from what we were expecting for as much as we paid We will definitely not be returning tonight expect a full refund. We let them know and on the reservation there was five of us there was only two double beds and we had to buy a air mattress and basically sleep on the floor for our final out-of-state tournament as a team. This was so embarrassing and uncomfortable My back/hip hurts and we have rashes.

8/10

Excellent

22 Jul 2026

Michael

Very well located. Lots of convenient choices for eating.

10/10

Exceptional

20 Jul 2026

Jennifer

Really enjoyed our stay at the Best western. It had everything we needed. The hot tub in the room and also having a smoking room really made our time there comfortable and relaxed. The big screen tv was excellent we were able to stream all our services no problem. The only downfall furniture needs updating and carpeting. We will stay again.

Partner

2/10

Poor

20 Jul 2026

Cory

Yellow stains on mattress, dried blood stains on left arm of chair in room. Also looked like dried blood in bathroom. Floors were not clean. The staff at front desk helped by offering another room. I went to other room and it was just as bad. Ended up leaving to go to another hotel and did not receive a refund for room.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Salvador

Rooms are old, although the AC worked well as well as the bathroom faucets.
The price we pay for the room was way to expensive for these kind of hotels.

Family

2/10

Poor

20 Jul 2026

pavan

The hotel was worst and no way like it's shown in the pictures. I booked a non smoker room but I got smokers ones
. I had to find a different hotel and move.

10/10

Exceptional

19 Jul 2026

Ramon

Would most definitely stay wen n the area again. The breakfast was great different breakfast each day an not cold breakfast.. the staff by far deserves an A on every level beautiful job

Partner

2/10

Poor

18 Jul 2026

Joanne

Not good

Partner

8/10

Excellent

18 Jul 2026

Darren

Positives - quick check in, clean room, staff helpful. Breakfast was good and plentiful. Fitness centre was also well maintained.

Downside - the air-conditioning was not good at all and the room was always hotter than it should have been. The fridge smelled pretty bad and the microwave was clean but may have been from the 90s.

Self

10/10

Exceptional

17 Jul 2026

temitope

Great location .Good breakfast

Self

10/10

Exceptional

17 Jul 2026

David

Clean and large room.

Partner

10/10

Exceptional

15 Jul 2026

Sirojiddin

1

8/10

Excellent

14 Jul 2026

Dava

The only issue we had was the bed was not in good shape pretty broken down. Staff breakfast and cleanliness were all good

Partner

10/10

Exceptional

13 Jul 2026

Wenwei

Good staying there. Good breakfast friendly staff, good location, easy to go to high way and a lot of good restaurants around.

2/10

Poor

12 Jul 2026

Aarohi

Somehow there was only one room available and they didn’t have any other rooms available. My fiancé and I were traveling and it was late and had to take it. Couldn’t breathe all night. Probably not good for families. Felt like a cheap motel despite being a best western in a good area.

Partner

6/10

Pleasant

12 Jul 2026

Kathy

We had to ask for extra towels, and there was no body soap in the shower or tissues in the box. Bathroom floor was not very clean. Beds were hard. The staff was very helpful and nice. They got things we needed. Overall it was a good experience.

10/10

Exceptional

07 Jul 2026

Lisa

Very pet friendly polices and room accommodations. You can walk right out your room or hall to the outside grass. We enjoyed relaxing in the Jacuzzi. The water pressure was fantastic. A good variety for the free breakfast. Good hours available too.

Pet

4/10

Poor

06 Jul 2026

Lakshminarayanan

Too many problems
1. High cost for a motel and asked to pay $25 for early check in.
2. With $169 plus the $25 for early check in the room was pathetic. I gave detailed feedback when checking out.
3. Dirty room with holes in window screen. Chair was as if someone took from garbage and kept it. Stains all over. Dust all over. Not able to sit. Queen bed made lot of noise for every small movement while sleeping. AC making noise throughout the night.
4. Below average breakfast and coffee
5. Manager was not ready to adjust the early check in fee which is not mentioned upfront while booking. They say it is on website which is just an excuse. In spite of all the bad experience they did not adjust it.

Overall a big regret for staying here. I do not recommend this place at all

Family_with_children

6/10

Pleasant

06 Jul 2026

Nohra

I thought that the room was over priced

Family

6/10

Pleasant

06 Jul 2026

Patricia

My only issue is the king size room was very small. The tub was very small and the price was very high for two days or two days stay that’s it. Everything else it was clean it smell good. They came in and changed out the towels and made up the bed when we left and none of our things were missing. We didn’t put anything in the safe, but everything was pretty much just neatly put on the desk. My only issue was that it was a very high price for a very small room.

Partner

8/10

Excellent

03 Jul 2026

Ana Cristina

La habitación muy limpia, el baño amplio.
La cama cómoda todo muy bien.

Friends

8/10

Excellent

02 Jul 2026

Dawn

Clean room. Friendly staff. Easy access to restaurants, shopping, etc. Good breakfast choices.

Partner

4/10

Poor

27 Jun 2026

absar

Some of the staff were really good while others were rude

Breakfast was adequate
Rooms were not as clean as i would have wished.

The bathrooms are old and fixtures not so good

Family_with_children

6/10

Pleasant

26 Jun 2026

Erica

I pre paid for a non smoking room. I called early in the day to let them know I would be a late check in due to a concert. We get there at 1am. They sold my room. I was forced to take a nasty smokers room. It smelled!!!! The door to the bathroom did not close. I have stayed here before in the non smoking. But never again.

Friends

10/10

Exceptional

26 Jun 2026

Lakesha

My room was clean. Breakfast was great. Parking was free.

Friends

2/10

Poor

24 Jun 2026

Nimerah

This was by far the poorest Best Western I’ve stayed at in terms of cleanliness and overall service. The rooms were not clean, especially the bathrooms, and I even found spiders in my room. During our four-night stay, housekeeping only cleaned my room once. I saw them cleaning the other rooms beside me but they would skip my room.

We were traveling as part of a wedding group, yet the front desk initially tried to place me on a different floor from the rest of my family, claiming there were no rooms available. After I insisted and another staff member stepped in, a room on the correct floor suddenly became available.

The breakfast options for vegetarians were also extremely limited. To make matters worse, the meat and vegetarian items were repeatedly placed together on the same serving platter. When I politely asked if they could be separated to avoid cross-contact, I was told that other guests preferred them mixed together. Considering our wedding group of approximately 25 guests was staying there for four nights and all of us relied on the meatless options, this response was disappointing and dismissive.

Overall, the customer service and attention to guest needs fell well below expectations. Staff would benefit from additional training in hospitality, cleanliness standards, and accommodating reasonable dietary requests. Unfortunately, I will not be staying at this location again.

8/10

Excellent

23 Jun 2026

Tiffany

Really clean great staff very, very nice place to stay

10/10

Exceptional

23 Jun 2026

Peter

Parking safe, Staff great job, breakfast tasty

Partner

8/10

Excellent

22 Jun 2026

Talaat

Had to ask for room to be cleaned but staff were very helpful

Partner

10/10

Exceptional

21 Jun 2026

Vijay Kumar

Everything was excellent for a 2 night stay. Staff were very welcoming. Breakfast was perfect. For us it was the right location. Overall enjoyed our stay.

Family_with_children

8/10

Excellent

16 Jun 2026

Ericka

I had a really good experience with my 2 night stay. I checked in on a Saturday and the two ladies at the front desk were very friendly and helpful. The room was very clean. I felt comfortable. The hotel is in a great location because it's near the highway and near plenty of restaurants and stores. All of the staff were friendly.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Darrell

Clean, comfortable room. Nice space.

Hot breakfast was a nice addition. Quality of food could be better.

Very convenient location with restaurants walking distance.

Business Partner

8/10

Excellent

14 Jun 2026

Johnny

Rooms are hot even with the AC on full blast

Family

8/10

Excellent

14 Jun 2026

Megan

Staff were friendly. Room wasn’t bad, but there was tape of some sort around the whirlpool tub and some dust? came out of the jets. Other than that the room was clean.

Self

10/10

Exceptional

10 Jun 2026

Shuguang

Front desk staff are very friendly and helpful. Continental breakfast is simple but good enough to provide all the needed nutrition. Room is spacious. Parking is convenient.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Elwyn

Staff is friendly and helpful. Property is clean and in a convenient location. Full breakfast is served each morning.

Partner

10/10

Exceptional

08 Jun 2026

Leandro

Good hotel nice and clean

Partner

6/10

Pleasant

06 Jun 2026

Jose

The staff were friendly

10/10

Exceptional

03 Jun 2026

Margarita Olegovna

all was great

10/10

Exceptional

02 Jun 2026

Jasmyne

Great and friendly staff room was beyond expectations

8/10

Excellent

31 May 2026

Jean

We were there on a two night stay. The garbage was not picked up and the bed not remade. The exercise equipment was broke.

Friends_and_family Friends

6/10

Pleasant

30 May 2026

Barbara

Hotel is tired - needs updating.

Friends

4/10

Poor

27 May 2026

Tony

Older, updated location that is clean and reasonably priced. The checking in process was clumsy and the staff not all too helpful getting things sorted. I ended up getting a call from the front desk near midnight when for some unknown reason the front desk decided to adjust the charges made to my card. When after multiple attempts my card service “fraud froze” card they felt the need to wake me up insisting I come back down to sort it out. After getting it fixed, I repeated my request to be called by a manager to be provided with an explanation for the nonsense. Even after multiple requests and despite staying for more days at the hotel I was never contacted.
Also, beware of the pet stay charges that are “clearly posted in their website” but I still haven’t been able to locate.

Pet

10/10

Exceptional

23 May 2026

muntadher

The AC kept making noises at night

2/10

Poor

22 May 2026

Nohemi

The receptionist was in a bad mood when asked questions he was answering rude, the toilet bottom had stains and the sink had a funky smell.

10/10

Exceptional

19 May 2026

David

Staff we're very friendly.

Self

6/10

Pleasant

19 May 2026

Tiairra

.

10/10

Exceptional

19 May 2026

Alexander

Nice place. Very safe.

6/10

Pleasant

18 May 2026

Cynthia

Passable for a relatively inexpensive hotel. Old and no frills. Needs upgrades. Generally clean, though tissue dispenser was sticky and dirty. Staff was friendly and mostly helpful. Some had limited English. Thin towels. We received no housekeeping. The included breakfast was pretty good. Very poor wi-fi. Repeated issues with door keys. I wouldn’t choose to stay there again.

Partner

4/10

Poor

17 May 2026

Kylie

Poorly staffed. Sheets were dirty with shoe prints and took an hour and a half to get new sheets and then were told there were no more comforters. There was also burn marks on the pillow cases and floor. Not to mention we were not told about the 6-8 police officers standing in front of our door due to some issue. None of my business but I felt that we should have been told prior walking up to our room. Sketchy place overall. Multiple police circling the building all night. Breakfast was very disappointing. Hot food options were chicken and turkey sausage and an omelette with ham, cheese, and veggies. No hot food that was accommodating to vegetarians other than a bagel/toast, potatoes, and oatmeal. Would not recommend!!

Partner

2/10

Poor

15 May 2026

Jason

You should list yourself as a motel!

Stop tricking people with pool photos when you do not have one!

Get better window locks for your first floor guests! Was just a thumb twist clamp they expect you to use.

Stay away unless you’re a trucker!

Family_with_children

2/10

Poor

12 May 2026

Evelyn

The bed sheets had stains.
The light in the bathroom didn’t work.
The air was working.
Just didn’t feel comfortable nor safe.

Self

10/10

Exceptional

11 May 2026

Qudsia

Breakfast menu was good but they mixed eggs and meat with same spoon, as we.don't eat bacon or meat due to religious reasons it was difficulty for us to enjoy the eggs. If the scrambled eggs were kept seperate we wohld have enjoyed the breakfast.

People like us would appreciate the stay when such restrictions are taken into consideration

Family_with_children

2/10

Poor

02 May 2026

Myranda

Ac didn’t work there was no pool like they said bed was dirty no help when needed

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Darrius

Everything was perfect from the cleaning the food the parking and the staff Joseph and Kelly were very amazing great service presidential suit was phenomenal 10/10 5star definitely worth every dollar

Partner

8/10

Excellent

22 Apr 2026

Vicki

The bathroom floor was not clean; dried dirt/grit in the corners. The entry of the office had something spilled on the vinyl sofa where I could not sit. We parked in front of our door and someone hit our vehicle. The office went above and beyond to pull video footage and worked with the police until the man was found. Thank you guys! Even though it is an older facility, I would stay there again because of the care we received.

Partner

2/10

Poor

20 Apr 2026

Alison

Horrible, unsafe! Doors didn’t lock. Staff wouldn’t change our room or refund us. We left after 5 minutes. Super sketchy!

2/10

Poor

19 Apr 2026

Peter

Overall not a good experience.

Self

8/10

Excellent

17 Apr 2026

Serena

It’s a bit old and is partly a motel. Good price and simple.

Self

10/10

Exceptional

17 Apr 2026

Maher

Nice

Self

10/10

Exceptional

15 Apr 2026

Nicholas

A reasonable price for a quiet comfortable room and a decent breakfast. Wouldn't expect more for the price paid.

Self

10/10

Exceptional

14 Apr 2026

Lavenda

Nice

Partner

6/10

Pleasant

12 Apr 2026

Jim

The bathroom had not been cleaned. The room was fine, nothing special but the hallway smelled very strongly of marijuana smoke.
The breakfast was ok again nothing special but the food was hot.

Self

8/10

Excellent

12 Apr 2026

Jennifer

Everything was great. Although it would've been nice to have a clock visible (not on the TV) in the bedroom. Hooks in the bathroom and shower would've been helpful.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Muhamed

Smelt like cigarettes

2/10

Poor

05 Apr 2026

Amol

Worst property we ever stayed

10/10

Exceptional

31 Mar 2026

Charles

Helpful staff. Great pillows.

Self

6/10

Pleasant

25 Mar 2026

Marlene

It was an ok stay for the price. My room had a funky smell but guessing thats why my room window was cracked open upon check in

Self

10/10

Exceptional

24 Mar 2026

Sandra

Very clean and friendly. Even pet friendly since we brought our dog with us.

Pet

10/10

Exceptional

26 Feb 2026

Kristen

Room was cleaned so well and the tub was a dream.

10/10

Exceptional

23 Feb 2026

alaina

The room was nice and clean. Also, we had a nice time. I would recommend this hotel for anyone.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Yarelin

Very clean room. Staff was friendly, helpful, and attentive to guests’needs for the breakfast bar that is available until 9am and when I was having issues with my swipe card and accidentally left in the room twice. Great hospitality from the entire staff!

Self

10/10

Exceptional

21 Feb 2026

Cynthia and Jose

The room was spotless, spacious very welcoming. Staff was very gracious. We had a wonderful stay.

Pet

10/10

Exceptional

17 Feb 2026

Mario

Everything was very comfortable and convenient for us.

Partner

10/10

Exceptional

17 Feb 2026

Tiffany

Great place to stay quiet and peaceful very clean definitely we’ll stay again, book today don’t question it..

Partner

8/10

Excellent

15 Feb 2026

DIANE

Room was clean no staff needs to speak with me needed nothing

Business

10/10

Exceptional

17 Jan 2026

Nyahni

Nice

10/10

Exceptional

11 Jan 2026

Maher

Fast. Nice and friendly staff also professional

Business_and_leisure Self

2/10

Poor

05 Jan 2026

Justin

Room was dirty bathroom to be exact

10/10

Exceptional

04 Jan 2026

Hannah

From check in to check out the staff was great! Everyone was so friendly and accommodating. The room was very clean and spacious for our family of 4.

8/10

Excellent

03 Jan 2026

Oscar

Good!!!!!!!!!!!!!

6/10

Pleasant

03 Jan 2026

chimgee

good

Business Self

10/10

Exceptional

26 Dec 2025

Shajia

Clean

8/10

Excellent

25 Dec 2025

Carole

Good value. Very clean room. Quiet and slept well. Very good breakfast. Would recommend

Leisure Family

8/10

Excellent

20 Dec 2025

Marcus

Location, staff, housekeeping

Business

10/10

Exceptional

20 Dec 2025

Marcus

Location, staff, housekeeping

Business

8/10

Excellent

20 Dec 2025

Marcus

It was ok

Business Self

10/10

Exceptional

19 Dec 2025

Anais

The bed comforter and the mattress had stains. Some looked like blood stains. I tried texting front desk and nobody ever got back to me.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Dalia

Excellent customer service from arrival to departure. Room was kept tidy and everything worked as described. Breakfast offered a variety of tasty foods.

Leisure Family

10/10

Exceptional

14 Dec 2025

Linda

Solo que huele mucho a cigarro pero lo de más está bien

Business

10/10

Exceptional

14 Dec 2025

Diana

The staff. I accidentally booked a smoking room and the staff really helped move us to a non-smoking room.

Business

10/10

Exceptional

12 Dec 2025

Sharon

Clean room. Friendly staff. Loved the shower. Excellent breakfast choices. Will come back again.

Friends_and_family Friends

4/10

Poor

07 Dec 2025

Andrea

Please DO NOT STAY HERE!! The Presidential Suite is so nice but their customer service is NOT!! I was booked & approved for late check out which was an addl $45 before my stay even started. Despite us putting the privacy please hangar on the door, housekeeping tried to get in to clean, we advised her we had late check out. She left & then came back to ask what time, we advised 4p. Shortly after the front desk called roughly 5xs basically trying to charge $90 & wanted me to come down & pay immediately. I then get dressed to come down to see what the problem is, as soon as I step off the elevator she immediately yells you have to pay! Ma’am, first off calm down!! We go back & forth for a minute before I tell her to call her manager because she was too sassy for me! She calls him & he explains it’s not normal practice to constantly call the guest abt late check out, that you are just charged once you check out using the card on file. I let him know how his staff was constantly harassing us, disturbing our peace & had been providing us wrong information since check in the night before. He apologized but the clerk at the desk was rolling her eyes & smacking her lips the whole time he was talking. I decided to just leave as I dont spend my money where I am not wanted. Don’t know if it was race driven or if they just needed that room but they made it uncomfortable for us & my husband & I didn’t get to enjoy the spa bath & rest as we planned for our 14th year Anniversary…

Leisure Partner

10/10

Exceptional

07 Dec 2025

Jackie

Staff was courteous. Ava was exceptional. The room was clean. Room temperature was easily regulated. Breakfast was good and well stocked.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Mary

Breann (sp?) was extremely courteous at check-in. The room was very clean. And the hot breakfast was great in the morning.