Name: Hyatt Place Chicago /Lombard /Oak Brook
Address: 2340 South Fountain Square Dr, Lombard, 60148, US

10/10

Exceptional

02 Aug 2026

maria

The staff was so helpful and helped my daughter w a very tired baby get a room a bit early and even give the baby milk. They had been stranded due to cancellation of flights and this hotel is the best

10/10

Exceptional

02 Aug 2026

maria

The staff is so nice there. The location is perfect and safe.

4/10

Poor

02 Aug 2026

Fred

The property was very dated. The carpet was unraveling and really seemed to not aged well.

6/10

Pleasant

02 Aug 2026

Quintaya

The room was clean but out dated. Building was leaking from rain. There was not enough parking. The staff were friendly and professional.

6/10

Pleasant

02 Aug 2026

michael

Musty and seemed damp other than that it was a good local

10/10

Exceptional

01 Aug 2026

Tamika

Clean rooms, friendly staff

10/10

Exceptional

31 Jul 2026

William

Quiet. Clean. We only stayed one night but would definitely stay again.

8/10

Excellent

31 Jul 2026

Socheat

Good

8/10

Excellent

30 Jul 2026

Amelia

This property is adequate. The front desk staff was wonderful. Rooms clean.

10/10

Exceptional

30 Jul 2026

Dave

The room was great, just one small issue with the sink—I notified the desk when I checked out, they were very appreciative of the information.

10/10

Exceptional

29 Jul 2026

Farzad

The manager on duty was so polite and helpful to solve my issue with microwave and the staffs were so polite and nice

10/10

Exceptional

28 Jul 2026

Nicole

We had a great stay! The pool and breakfast were especially enjoyable to our little guy.

4/10

Poor

28 Jul 2026

Muhammad ayaz

This room is absolutely not worth $300 per night. The biggest issue is the bathroom, which is unbelievably small. Once you step inside, there's so little space that it's difficult to even close the bathroom door behind you. It feels cramped and poorly designed, making something as simple as using the bathroom uncomfortable.
For the price, I expected a spacious, well-designed room with basic comfort and functionality. Instead, the room feels much smaller than advertised, and the bathroom layout is especially disappointing. A hotel charging this rate should provide a much better guest experience. Unfortunately, the room did not meet expectations, and I would not consider it a good value for the money.

6/10

Pleasant

25 Jul 2026

Zachary

Great breakfast and nice spacious rooms. Only thing that was really disappointing is they list that they have a hot tub, they DO NOT have a hot tub. Staff was nice but said nothing they could do because I booked through a 3rd party. Poor excuse to not offer me something because they did false advertising. Very disppointing because the property is nice.

10/10

Exceptional

24 Jul 2026

Ahmad

Good

6/10

Pleasant

24 Jul 2026

Ashley

Everything was just average. It could use a major refresh!

4/10

Poor

22 Jul 2026

Obinnaya

Interaction with staff member at the desk, Ralph, was unfortunately regrettable. After finding out that we had to register to have our rooms cleaned a day ahead of time, which we did, we came back to find one of the rooms uncleaned. I was upset and complained to Ralph at the desk who gave me excuses and suggested that I can check out if I was unhappy. I consider that very poor customer service. I walked away. Later, a housekeeper was sent to clean our room. Ralph can use some customer service training. Thank you.

8/10

Excellent

22 Jul 2026

John

Mattress needs to be replaced- otherwise good

4/10

Poor

20 Jul 2026

Birhanemeskel

There was a bad smell in the hallway. The area is very stinky. Carpet is very dirty. Staffs are very welcoming

Family_with_children

10/10

Exceptional

20 Jul 2026

Rodrigo

It was great!

10/10

Exceptional

17 Jul 2026

Danielle

Friendly staff, decent breakfast. The elevator was a bit sketch, but we just used the stairs.

8/10

Excellent

16 Jul 2026

Peter

Good breakfast and well stocked

Self

6/10

Pleasant

14 Jul 2026

Zhihua

The location is convenient.

Family_with_children

6/10

Pleasant

13 Jul 2026

Andrea

Overall, this hotel was worth staying at. A few minor details that weren’t up to par; breakfast was a bit boring and often food was only like warm. Each day was the same (I understand that makes things easier and streamlined, but if looking for make your own waffles or something more, this is not the place). Hot food was placed on counter, but not covered, so a few mornings, our eggs and pancakes weren’t really warm anymore.
The pool is small, and the room it’s in is WAY too hot. Like, sitting in a puddle of sweat while monitoring my kids swim for 20 minutes. The first day it also seemed way too chlorinated and had things floating in it, but following days were fine.
Our room was spacious and nice, my only complaint there was the spider and its web I showered with.
They were currently working on updating a few things in the hotel, so I was pretty understanding of things not being perfect, and didn’t complain.
Staff was super friendly and absolutely helpful with anything we asked about.
Would likely stay again, as I hope the improvements will make it even better.

Family_with_children

6/10

Pleasant

12 Jul 2026

Wendy

Bad lobby area/restaurant and gym.

Family

10/10

Exceptional

12 Jul 2026

Courtney

Room was clean. Older building. Very helpful
Staff

Self

6/10

Pleasant

12 Jul 2026

Dhawal

Rooms were very dated. The property needs a upgrade to be called the Hyatt again.

Family_with_children

6/10

Pleasant

12 Jul 2026

Rameka

Room was filthy, open the let out bed and the stains were outrageous, They made us wait for towels both days because they kept running out. Refrigerator in room was broken and didn’t work. Checked out early.

Family_with_children

10/10

Exceptional

09 Jul 2026

Joseph

👍

Self

6/10

Pleasant

08 Jul 2026

Amir

It was not clean

6/10

Pleasant

08 Jul 2026

Latisha

It was a pleasant entry way and staff was very friendly. I have stayed at the property in the past and it has gone down in my opinion. I had an accessible room, which was spacious, but had a stench, they didn't clean the rooms daily, I had to ask a housekeeper, which was very nice and accommodating. I just made the best of it during my stay.

Family_with_children

10/10

Exceptional

07 Jul 2026

Yuliana

Helpful staff, good breakfast ,nice stay

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Carla Danette

Very nice you just have to ask for your room to be cleaned

Family_with_children

6/10

Pleasant

06 Jul 2026

Susana

Stayed here for 4 days/5 nights. A BIG downside of this was that the bathroom sink is on the outside of the bathroom. This is VERY uncomfortable, can’t even brush your teeth or have some privacy. Some of the curtains have nasty brown stains. We did see pictures before we reserved this room, but honestly thought that it would be a little bigger than it looked. Nowhere to do some personal laundry, the pool smelled like someone had an accident in the water, and instead of them cleaning it, they added more water! YUCK! There are also some containers on the back of this property, and it looks like people live there, as there are picnic tables and grills next to the open container? Will definitely not stay here again.

Family_with_children

8/10

Excellent

06 Jul 2026

Eric

I stayed in this hotel last 4th of July and ironically they put me in the same hotel room I was in last year. But the room was too cold when I came in so the manager taught me how to lower the coldness down. Other than that I was satisfied the room, staff, amenities everything.

Self

10/10

Exceptional

06 Jul 2026

LIAN PING

Great

Family_with_children

4/10

Poor

04 Jul 2026

Nasim

Not very clean and looks old.

Family_with_children

10/10

Exceptional

04 Jul 2026

Mohammad

Everything was great!

10/10

Exceptional

04 Jul 2026

Tonya

Staff was helpful

Partner

10/10

Exceptional

02 Jul 2026

Mark

Rooms were clean. Staff was excellent. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Kara

Excellent location for the price. Good size room, could sleep 6 in the two double plus pull out. Very pleased

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

samuella

Lovely stay

Family_with_children

8/10

Excellent

28 Jun 2026

Heather

Nice property location. Breakfast was good. Lots of fresh fruit options at breakfast. Our room had a strange odor, but not overwhelming. Linens were clean and beds were comfy. Staff was friendly and helpful. Pool was in good condition! Lots of pool towels available.

Family

8/10

Excellent

28 Jun 2026

IKECHUKWU ANYIAM

The hotel and accommodation were exactly as expected and matched the description provided. The amenities were satisfactory, although the gym could have been better equipped and offered more space. The breakfast met expectations, and the staff were friendly, professional, and helpful throughout our stay. We stayed at two different locations of this hotel chain in Chicago, and both maintained a consistent standard of quality and service. Overall, it was a pleasant experience.

Family

8/10

Excellent

28 Jun 2026

Maic

Definitely come to this hotel again.

Family_with_children

10/10

Exceptional

26 Jun 2026

Lindsay

Our go to hotel in Lombard. Great breakfast and helpful staff.

Partner

10/10

Exceptional

25 Jun 2026

Elizabeth

We have a family of 5. It was nice to have a bed for everyone for a quick night sleep. The breakfast was delicious with fresh fruit, hot eggs, sausage and pancakes and many more delicious treats. Also they opened up a small meeting room for more seating right near the breakfast area. The room was clean and spacious and the beds were very comfortable.

Family_with_children

8/10

Excellent

23 Jun 2026

Kathleen

Breakfast was really good, there was a line at 7 when it opened on Saturday so I’d you can wait, it was much better on Sunday at 7:30

8/10

Excellent

21 Jun 2026

Justin

I had an amazing stay at Hyatt Place Chicago! The hotel was extremely clean, modern, and well-maintained. The rooms were spacious, comfortable, and had everything I needed for a relaxing stay. The bed was especially comfortable, and I appreciated how quiet the room was after a long day of exploring the city. The staff went above and beyond to make me feel welcome. Everyone was friendly, professional, and always willing to help with recommendations and any questions I had. The location was also perfect—close to restaurants, attractions, and easy access to transportation, making it convenient to get around Chicago. The complimentary breakfast was a great bonus, with plenty of options to choose from each morning. Overall, Hyatt Place exceeded my expectations, and I would absolutely stay here again. I highly recommend this hotel to anyone visiting Chicago and looking for comfort, cleanliness, and outstanding customer service!

Friends

8/10

Excellent

19 Jun 2026

Joseph

Breakfast was good and timely

8/10

Excellent

18 Jun 2026

Nathaniel

Clean spacious room, and was very quiet!

Family_with_children

10/10

Exceptional

18 Jun 2026

Armando

Perfect location for our stay. Excellent food within a couple of miles. Would stay there again.

Partner

6/10

Pleasant

17 Jun 2026

Angelo

We found that we had to request our room to be cleaned. The staff was NOT scheduled to clean rooms. It has been the only hotel I have stayed in that has done the rooms this way.

Family

6/10

Pleasant

17 Jun 2026

Ryne

Staff were great, room was clean. Overall nice stay.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Paul

Enjoyed the stay. Breakfast was excellent!

Partner

10/10

Exceptional

16 Jun 2026

Karleigh

Excellent staff and hotel. The room was clean, spacious and inviting. The complimentary breakfast was delicious. A very convenient location as well. Very reasonably priced!!! We had to stay at the embassy the following night for a wedding and I wish we just stayed here both nights!!!

Partner

10/10

Exceptional

15 Jun 2026

Max Donald

Nothing to complain about. Helpful staff

Self

10/10

Exceptional

14 Jun 2026

Mario

Staff is very friendly and happy to help you.

Family_with_children

8/10

Excellent

14 Jun 2026

Rocky Molina

Hyatt place Lombard is a nice stay.
The Ok:
Hotel its self could a use little renovation. Elevators seems like they could use some Maintinence. Morning breakfast was ok. Cold most days. Wish the parking was better lit especially in the back parking lot
If staying multiple days. Be prepared for a steep deposit. $50 per night instead of one flat rate.
If you want your rooms cleaned you have to let the front desk know to put you down for a scheduled room clean

The Good:
Rooms were clean and spacious.
Staff was very attentive and super helpful. Especially the manager on duty.
Any problems we had he handled super quickly and got it done right away.
Location is very convenient and close to many restaurants and shops around Lomard.

Overall would stay here again if we were to come back to Lombard

Partner

6/10

Pleasant

09 Jun 2026

Nicholas

I like the location of the hotel, good restaurants around and close to the mall.
Hotel staff is friendly and always with a smile and I can see they are happy to help.

Family_with_children

8/10

Excellent

08 Jun 2026

Barbara

Room was clean, staff was friendly.

Business

8/10

Excellent

07 Jun 2026

Brandy

Bathroom was tiny, would be difficult to navigate if you are a large person,

Family

10/10

Exceptional

06 Jun 2026

Jiachen

Very nice area, lots of dining options around. Room is very spacious with separate living/office space. 10/10

Friends_and_family Family

10/10

Exceptional

31 May 2026

Danielle

The front desk staff was excellent and very responsive. I enjoyed Happy Hour at the bar, but didn't necessarily like it was only Bartesian as an option for cocktails. The breakfast was a nice selection and edible. I appreciated that coming with 4 teens.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Steven

The called “restaurant and bar” is tiny, and there is not food 24/7 as advertised. Not enough room to eat breakfast and was very average. Room was cleaned but it is very small and the location of the bathroom very awkward, no microwave in kitchenette area.
Gym tiny.

10/10

Exceptional

30 May 2026

Gabriela

Great time

10/10

Exceptional

29 May 2026

Richard

Great Hotel very clean and everything was ready to go. Start Staff

Partner

10/10

Exceptional

25 May 2026

James

The location is great, many restaurants and shopping available. The staff are very friendly and helpful. One staff member Keshonna White went well up and above to help me with a special problem. She spent 15-20 minutes helping me while checking in other hotel quests. GREAT JOB and many thanks to Keshonna.

Family

10/10

Exceptional

25 May 2026

Waleska

This was our first time staying at the hotel. They all exceeded our expectations! We would love to come back.

Family_with_children

8/10

Excellent

23 May 2026

John

Clean room. Staff was good

Partner

10/10

Exceptional

23 May 2026

Oscar

Clean

Partner

10/10

Exceptional

21 May 2026

Candis

I had a very pleasant stay at this property and would recommend it to others.

Partner

6/10

Pleasant

18 May 2026

Venkata

Nothing special to speak about. It is quite normal hotel and lobby is very very small and crowded all times.. no place to hangout other than room

Family_with_children

4/10

Poor

18 May 2026

Brian

Our bed sheets had mold on them, and the elevators barely worked. Took a long time and was really jerky at each floor.

Friends_and_family Family

2/10

Poor

16 May 2026

jon

This place is stuck in the 1980's. The room smelled like a cross between a dirty ashtray and a musty basement. They also don't have smart TV's to stream You Tube or Netflix or Prime. I got in late and didnt feel like making an issue about it that night. I decided to move to a hotel closer to where i needed to be the next night, they were previously sold out. HOTEL'S. com wouldn't do anything to cancel my 2nd night except offer me $50 in there bonus miles or whatever they are. Not using that or there app again, buyer beware USE the hotels website and deal directly with them. I've found these 3rd party apps take the money and run, no help at all if there is an issue.

Self

6/10

Pleasant

14 May 2026

William

The TV unfortunately was outdated. Unable to connect any streaming services. The guide was terrible as it only had the tv codes and no description. Internet was terrible.

Family

10/10

Exceptional

14 May 2026

Chandra

Staff was amazing!

10/10

Exceptional

14 May 2026

Yasmin

My family and I spent a wonderful time in this place. Exceptional service: friendly, most accommodating, clean, awesome breakfast, felt like home away from home. Would wholeheartedly recommend, and also return at some point again.

Family

10/10

Exceptional

14 May 2026

Chung

The room was very clean and the variety of foods offered for breakfast was good. Super friendly staff as well. :)

Family_with_children

8/10

Excellent

12 May 2026

Saravanan

Rooms were clean and the breakfast options were good.

Family_with_children

8/10

Excellent

10 May 2026

Lindsay

Clean

Business

10/10

Exceptional

08 May 2026

Juana

Nice

10/10

Exceptional

04 May 2026

Steven

Room was very clean property was nice... good location

Friends_and_family Family

10/10

Exceptional

03 May 2026

Brandon

Room was spacious and comfortable! Only stayed for one night but this is a great hotel to stay at! Staff was super friendly, and it was quiet. Would book here each time I travel in this area!

Friends_and_family Family

10/10

Exceptional

02 May 2026

a'ishah

Great

10/10

Exceptional

29 Apr 2026

Cherylease

It was a great place to stay

Self

4/10

Poor

29 Apr 2026

Kisha

This hotel in the past was a great place to go when I wanted a staycation, but it has definitely lost its luster over the years. I had a king accessible room and the bed had a crater in the middle of it. I had to climb out every time I wanted to get out of bed and I am person with limited mobility. I then used the shower and there were literal boogers on the shower curtain. This stay was a true disappointed.

Partner

10/10

Exceptional

26 Apr 2026

Catherine

Clean, spacious and beautiful

Partner

10/10

Exceptional

25 Apr 2026

nancy

The staff was very courteous. The room was clean. The breakfast was what I expected from a hotel complimentary buffet. We were in room 314 which was close to the elevator, and we we heard that noise during the night. The bed was also so soft, it was so sunken, and very low to the ground. But overall stay was very good.

8/10

Excellent

24 Apr 2026

Peter

The room was clean and the king-sized bed and pillows were very comfortable.
What impressed me most was the highly insulated room; walls are thick and we did not hear any disturbances from the adjacent rooms. Breakfast offered many selections from fresh scrambled eggs, sausages, pancakes and even fresh fruits; coffee was made fresh each day. The pool and fitness area were clean as well. Overall, we were pleased with the price for three-day stay in a strategically located place with several restaurants.

Family

8/10

Excellent

23 Apr 2026

Deborah

The breakfast was okay. I'm not a fan of not having individual yogurt or milk. It's not easy to just grab and go especially for a person who was on a tight schedule. I missed breakfast all together one morning due to given wrong time.

Family_with_children

8/10

Excellent

22 Apr 2026

Mohammad

Great breakfast and staff

Family_with_children

10/10

Exceptional

19 Apr 2026

Katlyn

The staff were so nice!! The lady working the front counter that was there from check in and still there at check out the next day, was the absolute SWEETEST! Very helpful and attentive!!

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Precious

N/A

8/10

Excellent

15 Apr 2026

Rodolfo

The location is near oakbrook mall and also a Dave n Busters, food options near the hotel or in Lombard.
The hotel staff was friendly and they had good choice of snacks, breakfast was good.
The only down side was the pool was small -not what’s online- and the morning after it was really dirty

Family_with_children

6/10

Pleasant

15 Apr 2026

Kara

Refrigerator was not cleaned out, coach was dirty and bathroom door did not fully close.

Family_with_children

4/10

Poor

14 Apr 2026

Steffie

Breakfast was okay

8/10

Excellent

13 Apr 2026

Amal

Would stay here again

10/10

Exceptional

12 Apr 2026

Tracy

I was in town for a dance competition so the hotel was booked. But that did not matter to the staff, the place was very clean; always saw staff cleaning everywhere even the lobby. The breakfast was always full of food, drinks and water and food was hot. Mercy, she covered the front desk was so helpful. She was able to help me with questions about places in the area. She helped me order food to my room. My daughter would stop downstairs to purchase snacks and my daughter would come back up saying how nice and caring she was. Mercy was working late nights and early mornings, but that never affected her. She was nice, big smile. I will definitely come back to it this hotel because of the great staff. They were even asking my daughter how her dancing went! There was also a security guard on duty in the hotel! Felt very safe. Thank you!

Family_with_children

8/10

Excellent

12 Apr 2026

Shakira

I recently stayed at a Hyatt Place and had a very mixed experience. Upon arrival, the lobby was beautiful and welcoming, and the woman who checked me in was very kind and helpful, which I appreciated after traveling.
However, the elevators took an extremely long time, which quickly became frustrating
-especially with kids.
When we first entered our room, I was happy with it. It seemed clean and comfortable at first glance. But once we settled in, I started noticing things that made me uncomfortable.
There were dried drips of some kind of liquid on the room door that I didn't catch right away. The next morning, when the sunlight came in, it made everything more visible-and honestly, it was pretty disgusting, especially since I had my small children with me. Thankfully, I had brought antibacterial wipes.
On the second night, we went to the pool, which was another disappointing experience. It didn't seem like any rules were being enforced. There were children without adult supervision, fighting, using inappropriate language, and running wild. One child was even playing on the handicap chair, which was concerning and unsafe.
Later that night, after returning to the room, I noticed a large buildup of dirt and grime along the shower door while cleaning up water from the floor. It was pretty gross and made me question how thoroughly the room had been cleaned. On a positive note, the breakfast was a nice addition and my kids really enjoyed it. I would suggest adding waffles to make i