Name: Extended Stay America - Chicago - Downers Grove
Address: 3150 Finley Rd, Downers Grove, 60515, US

10/10

Exceptional

06 Jul 2026

sabiha

parking was easy and secure

6/10

Pleasant

25 Jun 2026

Scott

Not good

Partner

10/10

Exceptional

20 Jun 2026

Abderrahman

I had a wonderful stay, completely elevated by the outstanding service at the front desk. Martha made the booking and reservation process incredibly smooth and stress-free. Lesly was also fantastic, securely holding my UPS packages so they were ready for me right when I arrived. It is so rare to find staff this attentive and helpful. Martha and Lesly truly made me feel welcome and well taken care of. Highly recommend this property!

Self

6/10

Pleasant

10 Jun 2026

Eugene

Nothing special. For the price and location it was worth the cost

Friends_and_family Family

6/10

Pleasant

16 May 2026

Carlos

There’s no hand soap, shampoo and only two towels, no face and hand towels need more improvement…

Self

2/10

Poor

08 May 2026

Debra

My special needs son was threatened verbally and physically by a long term resident at the hotel . I will never stay there again . Police were called and nothing happened. I did not feel safe

Friends_and_family Family

4/10

Poor

07 May 2026

Christopher

Fruit flies in my room

Partner

6/10

Pleasant

05 May 2026

Nicole

Room had a strong body odor smell. We were initially given a room that already was occupied. Bathroom door wouldn't stay closed.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Nikeya

Over all a great stay and kind workers

8/10

Excellent

30 Apr 2026

Daniel

(:

6/10

Pleasant

21 Apr 2026

Edith

The greeting staff was excellent, but there were technical issues with the entrance door. We had to go in to the room through another entrance from the building and I have issues walking and it was not good. Also, my room was on the 3 rd floor and the elevator was out of order! 🫣☹️😬

Partner

10/10

Exceptional

19 Apr 2026

Clifton

Great stay Great staff

8/10

Excellent

18 Apr 2026

Julio

The staff was very friendly. The gentleman went downstairs and got me new keys because mine was not working and he spotted me in the hallway, getting frustrated trying to open the door so he walked downstairs because the elevator was not working on this particular day besides the elevator being out of order and the third floor smelling like straight up marijuana. Everything was great.

Partner

2/10

Poor

16 Mar 2026

Kevin

Entire place is old & filthy

Self

2/10

Poor

15 Mar 2026

Chris

We did not stay here. We arrived at 10pm, parking lot dark, front desk was closed, did not look safe. We never checked in and should not have been charged.

Partner

4/10

Poor

22 Jan 2026

Jennifer

staff was unfriendly. have a service dog and they wanted document(illegal to ask), was a battle with the clerk. kitchen not supplied, have to buy pots and pans, silverware and dishes

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Dawn

Very nice place to stay. Everyone is friendly.

6/10

Pleasant

21 Sep 2025

Terrance

Extended stay was one of my favorites but i had a few hang ups while there. My toilet didn't work when I arrived but i fixed that, my tv remote didn't work but Brenda at the front desk was nice enough to help with that, and i was doing a conference this weekend so i needed my suits and shirts to look nice and my room didn't have an ironing board and iron the front desk was close so i had to run to Walmart to buy a iron other than that wasn't bad.

Business Self

10/10

Exceptional

13 Sep 2025

Steve

Its decent

Leisure Partner

2/10

Poor

02 Sep 2025

Gurdeep

“I booked a hotel and at the last moment they called to cancel. Very frustrating experience bad service

2/10

Poor

31 Aug 2025

Kayla

Horrible service

They did not answer the phone and they canceled my reservation without letting me know.

2/10

Poor

24 Aug 2025

Adam

Never again, stay away from this hotel, room key didn’t work we couldn’t get in to the hotel , night stand broken in the room , no shampoo or soap
No hair dryer, no one is in reception room ,
HORRIBLE !!!

Business_and_leisure Family

6/10

Pleasant

23 Aug 2025

Richard

Staff is not available in the am - Service window is covered with Roll Down shutters like they are out of biz

Business Self

2/10

Poor

03 Aug 2025

Yolanda

The worst hotel ever

This was the worst hotel stay ever. There were not any type of accommodation such as an towel or blanket. Not ever an iron. The smell of pet urine throughout the hallway waa something awful. I would never ever stay with this hotel again

Friends_and_family Family

4/10

Poor

28 Jul 2025

Andrea

The place was different from the picture and people hanging around outside. Unsafe atmosphere and the room the floor had holes in it. It was definitely not the best room , dirty it smelled terrible and I kept sneezing from the odorus smell. I went downstairs and told the Manager Brenda. She apologized for the situation that was happening. I requested a refund and she told me to have them call her. I complied to try to rectify the situation.

Business_and_leisure

2/10

Poor

27 Jul 2025

Ken

They never gave me my two rooms and I had to stay at the Hilton. Please refund my money.

2/10

Poor

26 Jul 2025

William

Room was dirty food on the floor previous guest left fried rice on the floor

Partner

2/10

Poor

24 Jul 2025

charles

Dump!

Leisure Self

2/10

Poor

15 Jul 2025

roberta

filty, microwave so nasty not able to use, outlets on the room don’t work, not even a chair in the room,

6/10

Pleasant

12 Jul 2025

Nola

Old property, shabby condition.

Leisure Self

2/10

Poor

30 Jun 2025

Michael

Dull, dark, drab out of date colors. Not one hanger for clothes. No shampoo. The dumpster outside was very visible and completely overflowing with trash. When you take a shower you better be quick becaiuse the tub had a hard time draining. If I could have had my money refunded I would have left the minute I walked into the room. The office doesn't open until 9:00am. Unheard of. That's OK because you won't hear from me again. And I'll bet there is no reply from your office. That's service in todays world. How sad.

Leisure Self

2/10

Poor

21 Jun 2025

Bharani

Check in wasn’t available until 5pm. I had to wait two hours to check in.

8/10

Excellent

26 May 2025

Calvin

No paper towels

Leisure Self

6/10

Pleasant

25 Apr 2025

john

Ok

Self

10/10

Exceptional

18 Apr 2025

Jeffery

Great

2/10

Poor

17 Apr 2025

Danielle

Nothing the room was very dirty it’s not like the pics the people staying were definitely sketchy people I didn’t feel safe found a bug on one bed not sure if it was a bed bug

The front desk leaves at 10 so you can’t complain to no one they are nice people that’s all I can say though

Leisure Family

8/10

Excellent

12 Apr 2025

William

For the price, unbeatable. And has kitchen and fridge. If you bring your own food and utensils, unpublished will have everything you could want. Plan to stay there again.

Leisure Self

6/10

Pleasant

06 Apr 2025

Aderrica

this place needs maitnance

10/10

Exceptional

26 Mar 2025

Dan

Great staff and clean rooms.

Leisure Family

10/10

Exceptional

14 Feb 2025

Lola

Easy check-in, friendly staff. Rawl was great

Leisure Partner

10/10

Exceptional

24 Jan 2025

Joseph

Great place clean

Leisure

4/10

Poor

19 Jan 2025

Katherin

Basic

Room had very basic amenities. Good heat & hot water. No shampoo. No usb charging. Front desk hours made check-out very inconvenient.

Self

2/10

Poor

18 Jan 2025

Geri

It was so dirty, I walked out 5 minutes after walking in. I tried to cancel my reservation.

Friends_and_family Friends

2/10

Poor

17 Jan 2025

Aniket

I was not allowed to stay . Said the rooms not available even after I had pre-booked reservation.
And I am trying to get refund from Expedia since then .

However not able to reach Expedia customer service.

I had to book another hotel that night at higher rate and 25 miles away from my destination.

Really unsatisfied with the hotel .

Aslo I would like to get my refund back and additional compensation for new hotel and travel .

I was traveling with my wife and had to struggle to find new hotel in middle of night.

Any help would be appreciated

10/10

Exceptional

12 Jan 2025

Joseph

Great place

Leisure Family

10/10

Exceptional

06 Jan 2025

Joseph

Great stay

Leisure Family

10/10

Exceptional

03 Jan 2025

Joseph

Great location

Leisure Family

10/10

Exceptional

03 Jan 2025

Joseph

I love this place

8/10

Excellent

03 Jan 2025

He Reigns

Everything was superb until after midnight on my last day, someone was smoking weed andcthe smell traveled to my room. Thankfully, i had air freshener.

Leisure Self

2/10

Poor

16 Dec 2024

Philip

If you don’t smoke you may think you do after

Smelled like cigarettes from the time you get off the elevator and the room was bad also. I stayed up 2 nights out of 5. Got the hell out of there. Totally a waste of money

10/10

Exceptional

09 Dec 2024

Joseph

Great sray

10/10

Exceptional

08 Dec 2024

Laela

I had a very nice stay and the service was excellent for me. The young lady named Debra who worked at the front desk ,very considerate and hats off to her level of servants. She is definitely an asset to the establishment

Business Family

10/10

Exceptional

12 Nov 2024

john

Good

Ok

8/10

Excellent

07 Nov 2024

Brandon

Staff is very friendly and helpful, room is nice and functional for an extended stay. Blankets are very thin so recommended bringing your own so you don’t freeze. Would come back because the price is affordable and location is great.

Self

8/10

Excellent

04 Nov 2024

Delecia

Bathroom tubs need an upgrade

10/10

Exceptional

04 Nov 2024

Jamika

I will go there again

Partner

2/10

Poor

02 Nov 2024

Kerolos

Everything was dirty including the sheets. There were no hygiene products available not even soap. I felt unsafe the entire night

Leisure Self

2/10

Poor

28 Oct 2024

Verified traveler

Haunted hotel 😫

No one was at the desk all night i left my key in the room at 11pm and couldn’t get back in til 6 am the hallways reek of cigarettes and alcohol!! Worst experience ever!!!!!!!!!!!!!

Business

4/10

Poor

21 Oct 2024

Cristina

Nopes great

8/10

Excellent

21 Oct 2024

Deborah S

Fine accommodations

My only issue is the lack of decent sized towels. We got just two small bath towels and two wash cloths. Could have used a couple more towels.

Partner

2/10

Poor

21 Oct 2024

Verified traveler

This was the most disgusting place I have ever stayed. Buyer’s BEWARE. The girl at the front desk started telling us about the smoking policy (the no smoking policy) and literally kept trying to lecture us. We do not even smoke. She kept making jokes about “it’s just not worth it for any of us” and we literally do not even smoke. The front desk said it opened at 10, and I sat there from 10 until 10:45 and it still was not open. I found chewed up gum in my room. Damage in my room. The bath tub wouldn’t drain while I was showering, but there was NOBODY available to help as the front desk isn’t manned and when you call they hang up on you. I’ve included pictures of the GUM, the dirt and the damage.

Partner

4/10

Poor

20 Oct 2024

Klaudia

The lady at the front desk was very nice and thoughtful. But the first room I was given smelled so bad and the second room smelled “old” like it hadn’t stayed in it in years. The hallways some stinky with a dirty smell. The furniture is not old but looks like it’s about to fall apart

Leisure Self

2/10

Poor

20 Oct 2024

Angelina

Paid for a king size bed, which the room was completely dirty ! Moved me to 3 different rooms until finally one was “semi cleaned” bed was made, trash was collected but nothing at all was wiped down. They couldn’t even issue a damn refund because no manager on site. Unbelievable!

4/10

Poor

17 Oct 2024

Brandy

Looks better on the outside than on inside has a dirty feeling bathroom are very gross would never stay there again.

2/10

Poor

14 Oct 2024

Marisol

I got charged twice and there was no one at the service desk. I finally was able to check in after 30 minutes and I got a room that had not been cleaned.

Partner

8/10

Excellent

06 Oct 2024

Tihate

It was decent

Leisure Partner

10/10

Exceptional

20 Sep 2024

Jessica

Everything was very good we had a good night sleep and their breakfast was good as well

Leisure Family

10/10

Exceptional

14 Sep 2024

Cristina

Just love it

10/10

Exceptional

09 Sep 2024

Christian

Great location in Downer’s Grove at a great price.

Leisure Partner

4/10

Poor

05 Sep 2024

HAI

not the hotel anymore

Leisure Family

2/10

Poor

01 Sep 2024

Gary

Dirty rooms no shower curtain, no toilet paper, bugs, no food, lamp shaded dirty no night attendants. This place has been converted to residential hotet. FURNITURE DUSTY ECT ECT....

Leisure Partner

8/10

Excellent

30 Aug 2024

Verified traveler

Decent stay

Convenient and reasonably priced.

Friends_and_family Family

2/10

Poor

27 Aug 2024

Jeff

This hotel is dirty and unsafe. The room was not clean and it smelled of mold. The hotel lobby doors do not lock so anyone can get in at any time.
It was a shocking state of disrepair.

Business

4/10

Poor

26 Aug 2024

Jordan

There was hair inside frezzer and inside shelf in the refrigerator

Partner

4/10

Poor

20 Aug 2024

Benjamin

Room 331 was not in the best shape. There was broken glass near the bed as the painting hanging on the wall was damaged and left on the wall. The stand for the TV in the room was broken as well, the TV still functioned but looked like it was hanging on it's last leg

Leisure Partner

2/10

Poor

19 Aug 2024

Tim

Not recommended. No frills or conveniences.

We had issues with our key cards at first, but the night time attendant assigned us another room. She was the most helpful and best part of our stay. The room on the other hand - had not been cleaned, no shower curtain or wash cloths, waste can in bathroom was filled with dirty/used hygiene items.

The hotel desk hours open on the weekends at 10a.m. In the morning, requesting a shower curtain and wash cloths via the woman on the lobby phone (7:30a.m.) stated the night time attendant at our location does not have access to the laundry room or maintenance items. Very inconvenient and unpleasant experience.

Business

4/10

Poor

13 Aug 2024

Anastacio

Room was dirty
No toiletries
No staff when i went to check out

Leisure Family

6/10

Pleasant

11 Aug 2024

Vinod

Service needs to be better.

Leisure Family

8/10

Excellent

04 Aug 2024

Gabriela

Great service, but need to work on cleaning

Leisure Partner

10/10

Exceptional

26 Jul 2024

Kaitlin

I didn't arrive until after 11 pm so checking in required making a phone call and helping the front desk attendant open up the security shutter. The shutter needs WD40 or servicing with how hard it is to operate... The attendant was very nice everything else felt very secure and was clean. I had to leave in the morning before 8 though and I didn't have time to wait for the same process as the night before so I wasn't able to check out or drop my keys in a drop box.

Other than the check in/out process not being one I've encountered before, my stay was good. I liked my room so much, I was disappointed I couldn't stay longer.

Business Self

6/10

Pleasant

22 Jul 2024

Paulo

Dining options and convenience is what I like. Also Catalina , desk clerk was very helpful with my concerns. What I didn't like..:...my room 110......... trash underneath the bed. Bathroom room sink stopper not working. Lamp shades switch not working.

4/10

Poor

20 Jul 2024

Radhika

Not like the service.Receptionist said they couldn’t find our reservation and not got the room (2 full bed for 4 people)we booked.They provided another room with more charge and less occupying space.Room was dirty (not at all cleaned,looked like it was not cleaned after the previous person checked out)

Leisure Family

6/10

Pleasant

15 Jul 2024

Marian

Very nice place easy to get to

Leisure

6/10

Pleasant

12 Jul 2024

Nancy

Clientele was disturbing. From what was told to us this is a residential place now. None of the normal amenities you expect at an Extened Stay.

Leisure Friends

4/10

Poor

08 Jul 2024

Julio

Room has a weird smell , air conditioner was dirty , the windows

Self

10/10

Exceptional

30 Jun 2024

Kimberley

The Manager on Duty was amazing

10/10

Exceptional

27 Jun 2024

gene

Downers grove extended stay was excellent

Business Self

2/10

Poor

26 Jun 2024

Suzan

Disappointing. Stayed at one 9 months ago and it was great. If you can't leave cookware in the room, then charge a deposit. Clearly asylum seekers staying at these. No problem but I should not have to deal with ramifications of this including no ice, no kitchenware, charge for clean towels, no breakfast, no coffee. I brought coffee but no coffee maker! Not acceptable.

Leisure Family

8/10

Excellent

20 Jun 2024

Gene

Staff, not available during business hour, nor are they cordial and courteous.

the inability to change date, phone attendant not able to make changes, shifting responsibility to hotel staff - while hotel claims shifting to phone attendant.

Room phone out of order, shower curtain torn, wall light in room don’t work.

Business Self

10/10

Exceptional

04 Jun 2024

Kindle

Staff has excellent customer service

Business Family_with_children

2/10

Poor

31 May 2024

Robin

No housekeeping. If we wanted towels thwy charge 1.75 for linens. They no longer supply cooking utensils. No one at the front desk after 10 or 11pm so dont accidentally lose, misplace, deactivate or leave your key card.

Friends_and_family Friends

8/10

Excellent

28 May 2024

Mitra

It was good, just there was no cooking stuff in the kitchen!

Leisure Partner

4/10

Poor

23 May 2024

Bharath

Not a great stay

Hospitality is poor , not maintaining clean towels and bed spreads

Self

8/10

Excellent

20 May 2024

Beatrice

The staff(Katarina) that checked us in was very polite and helpful.

Business_and_leisure Family

8/10

Excellent

10 May 2024

Mary

Clean quiet nice just inconvenience that front desk doesn't open until 10a if I wanna leave early hard to check out kind of

8/10

Excellent

26 Apr 2024

Jay

I was looking for a clean inexpensive hotel for a few days while my home was being worked on and this worked very well for my needs.

Pet

2/10

Poor

22 Apr 2024

Keri

Showed up to check in for a hotel room booked weeks in advance only to be told they were overbooked and because we booked through a third party they couldn’t do anything about it. The hotel lobby was very dated, the general neighborhood is fine, but there are much better options in the same price range available.

Leisure Family

2/10

Poor

03 Apr 2024

Benjamin

Stay away so many reasons

Leisure Family

2/10

Poor

01 Jan 2024

Donnell

Entrance door not working, carpet ripped, stains on ceiling and lent stuck on covers

Leisure

8/10

Excellent

31 Dec 2023

Ira

Not our typical stay

I was surprised to find out that is was considered a 'residential' establishment. We provided our own t.p. and garbage bags. Pots and pans were available to purchase if desired. None of this was an issue, as we were in a 'situation', and were in dire need. Ever brought the dog!

Friends_and_family Family