Name: MainStay Suites Oakbrook Terrace - Chicago
Address: 17W710 22nd Street Building B, Oakbrook Terrace, 60181, US

8/10

Excellent

30 Jul 2026

Eyal

It’s a two hotels in one.
The room itself was nice and had a kitchenette.
Long long hallways (not very clean!!), looks like some of the rooms have “long term tenants”.

10/10

Exceptional

28 Jul 2026

Kanwaljit

Great staff well maintained clean rooms

4/10

Poor

25 Jul 2026

Stephen

Traveled there to take a person to the airport and needed a place to stay overnight. Booked two separate rooms. One of the rooms assigned to us already had people in it. We opened the door and there were kids jumping on the bed and a woman sitting in the corner. This was a huge safety issue for me. Horrible mistake by the staff.

10/10

Exceptional

21 Jul 2026

LaTasha

Great people great stay

Self

6/10

Pleasant

10 Jul 2026

Jesus ricardo

Only 2 washers and 2 dryers , a little dirty had to clean it myself on arrival

Family_with_children

10/10

Exceptional

02 Jul 2026

alivia

Great

Friends

6/10

Pleasant

01 Jul 2026

Danah

Didn’t realize this shared a lobby with a Sleep Inn…which the sleep inn would have been the preferred accommodations. The mainstay did not have a lobby just a separate entrance to its own building. The breakfast and front desk to check in at was at the sleep in. It was nice but not as clean as I would expect. Counters needed dusted and floor tiles needed cleaned better in the corners. Staff were very friendly and helpful. Breakfast was fantastic!

Family_with_children

6/10

Pleasant

27 Jun 2026

Princeton

Pleasant place.

Self

10/10

Exceptional

25 Jun 2026

Jamie

My stay here was amazing. Staff is nice and very helpful. Breakfast was great and had many options. H

8/10

Excellent

15 Jun 2026

Famous

Smooth and no complaints

Self

10/10

Exceptional

14 Jun 2026

Maribel

Everything was pretty good breakfast was a plus service desk people were friendly. Would recommend

Family_with_children

10/10

Exceptional

10 Jun 2026

Verified traveler

clean room

6/10

Pleasant

07 Jun 2026

Matthew

The place appears to have some unfinished construction projects that seem to be neglected and not actively being worked on.

Friends

8/10

Excellent

03 Apr 2026

Annie

Thiis was supposed to have dishes silverware pots. We only had one pot. Problems with sink stopping up.

10/10

Exceptional

26 Feb 2026

Eric

Yes

4/10

Poor

18 Jan 2026

Crismarie

Hair still in the shower, check in couldn’t find our reservation until I showed them our reservation from the email. Looks like we were checked in on the sleep in side which the rooms were cheaper and not in the main stay side. Other than that basic hotel not worth 139 a night

Leisure Partner

6/10

Pleasant

08 Jan 2026

jadeah

Well, that was a few things wrong. My room was extra smaller, and I thought it would’ve been. Then I didn’t have any towels or loofah to take a shower with. They also didn’t have any body wash or shampoo or conditioner, and a bottles that were in the shower. So basically they had a a bottle of shampoo and conditioner on the shower wall and they were both empty. My room didn’t get cleaned when I was there for more than one day. Then I never got my deposit back. I’m still waiting to hear back from someone about that because there was no damages in my room or smoking. Other than that, the hotel was cleaned nice people for the staff.

8/10

Excellent

08 Dec 2025

Anthony

Rooms were clean

8/10

Excellent

29 Nov 2025

Maritza

No quarters available to use in laundry room

Leisure Partner

8/10

Excellent

12 Nov 2025

SABRINA

The crack in the window

Partner

2/10

Poor

27 Oct 2025

Darla

The owner here is the absolute worst. He treats his staff and paying customers.
Like raw sewage.
I would never return to this place.And I don't suggest you go here unless of course you enjoy.Spending money and being treated like garbage

Leisure Partner

2/10

Poor

27 Oct 2025

Darla

The way you are treated as a paying customer in this place is the absolute worst.They have one staff member by the name of deborah, who is amazing, but everyone else is pure trash.The owner is the absolute worst run from this place

Business_and_leisure Family

8/10

Excellent

24 Oct 2025

Lanyea

Clean but would have preferred some Turkey bacon

10/10

Exceptional

23 Oct 2025

coreen

The room was very clean, the bed was so comfortable. I wish I stood an extra day. The breakfast in the morning was terrific. Everything was hot and ready to go including the coffee. I would definitely stay again.

Friends_and_family Family

2/10

Poor

23 Oct 2025

Ashley

Very disappointed with my stay here. We’re not given the room we booked when we arrived. Were downgraded without explanation. When we went in the room, the counters were not wiped (had crumbs and coffee splatter on them). The entire hotel smelled like stale cigarettes. It was disgusting.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Ta'Misha

My stay at the MainStay Hotel was truly enjoyable! The staff was welcoming, professional, and went out of their way to make sure I felt comfortable. The room was clean, cozy, and well-maintained, with all the little touches that made it feel like home. I also appreciated how peaceful and quiet the atmosphere was—perfect for relaxing after a long day. The location was convenient, and the breakfast was a nice bonus. Overall, it was a wonderful experience, and I would absolutely stay here again!

6/10

Pleasant

21 Oct 2025

Christina

The breakfast was decent. Sausage, waffles (you can make) some days bacon, oatmeal and other continental breakfast items.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Christine

friendly and helpful staff

Friends_and_family Family

6/10

Pleasant

09 Oct 2025

Mary

We did not have the housekeeping staff clean our room and provide us with clean linens for our entire stay. We needed to ask for towels and the emptying of our waste baskets.

4/10

Poor

08 Oct 2025

Cheryl

Unfortunately, I did not feel safe during my visit. There were a lot of issues definitely loitering near the entrances and appears to be inadequate security. It’s very strange considering the area is very nice ( Oak Brook) .The hotel is pretty much vacant, and It is under construction, the loitering was not construction workers. Shortly, after checking in, I encountered an individual in the stairwell who had an open suitcase filled with items that still had store tags on them. The person made several trips from his car to the entrance & did NOT have a room key - waited for me before entering, he mentioned that he knew I just checked in & asked about the floor I stayed on. As A solo traveler, I packed up & LEFT the property. I did not go to the front desk, I chose safety first and left the hotel and stayed elsewhere. This encounter was not good. I notified the property when I returned home, I requested a refund- I was told sorry not our policy & because I didn’t report it to the front desk. Again safety first. Don’t stay here.

6/10

Pleasant

05 Oct 2025

Andrea

Our room was not super clean. You could see dirt and grime in the corners of the room and the bathroom was worse. The duvet covers on the beds definitely need tended to and washed, but pillows and sheets appeared clean.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Artit

Check in process was very simple and accurate! They had a wheelchair that my mom could use because our room was the furthest from the only working elevator. Our room was on the 2nd floor. It was clean and comfortable. The bathroom was nice and updated! However, there was no ice bucket. Minor inconvenience.

Friends_and_family Family

2/10

Poor

24 Sep 2025

Luis

I cannot believe my kids had to sleep here

My husband and kids were in town attending a funeral. The good reviews were NOT accurate. The ONLY good thing about this hotel was the sweet and helpful lady at the front counter who tried to help my husband and kids find a halfway decent room. Unfortunately, she was not successful. The room was dark and dingy. It was WAY too small to cram two queen beds in. The bathroom did not look like it was cleaned. The shower was stained. There were pubic hairs in the shower door track. The AC didn’t regulate at a comfortable temperature. It kept turning off. The tv would lose connection. The beds did not seem to have clean sheets. There were many strands of hair in one of the beds!! My husband and kids were so tired from traveling all day and did not want to sleep there. My daughter cried because she wanted to leave. They put towels on the pillows because they didn’t trust the cleanliness of the sheets, especially after seeing the hairs. They were all up before 6 am, and couldn’t wait to get out of there. I felt helpless because it was a non refundable room. It was NOT worth $180.

Friends_and_family Family

4/10

Poor

19 Sep 2025

Ricardo

Customer service fell short

We chose this hotel due to the proximity to Rush for a medical appointment.
Pros:
Location (near many restaurants and shops)
Parking

Cons:
Poor customer service
Once housekeeping staff leaves, you can’t get sheets or any other items besides towels

Partner

8/10

Excellent

18 Sep 2025

Kimberly

Plus and Minus'

The room was clean and comfortable. It looked liked it was newly renovated. Staff was great, breakfast was \"real\" not that cheap stuff at other hotels. The only reason it got a 4 was because the internet was horrible and i needed it for work so I had to tether to my cell phone and the lighting was aweful in the room. One small lamp on tje counter and one small arm like lamp on the night stand. It was pretty depressing. It wouldnt have been so bad for one night, but definitely not more.

Business

10/10

Exceptional

11 Sep 2025

Albert

Friendly service

10/10

Exceptional

08 Sep 2025

Iris

Stay was excellent!

Leisure Self

8/10

Excellent

06 Sep 2025

Susan

No TV

Front desk check-in was great. But the TV never worked (no signal) for the 2 days i stayed. Calls to front desk were met with \"oh well\" attitudes. Toilet seat was loose, and occasionally the door didnt latch right away.

Self

10/10

Exceptional

03 Sep 2025

Horace

Everyting was great

Leisure Family

2/10

Poor

02 Sep 2025

Taylor

Mold!

The room itself is nice but there was mold in my bathroom. There is no vent which is the cause to the issue probably. We had to move all of our stuff after we unpacked.

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Subhash

Overall very comfortable

10/10

Exceptional

01 Sep 2025

April

Nice all the way around it was out of my way but worth it. I went to otjhee hotels but i left out once i saw the room or smelled it. So i look up this hotel i would go out my way againn

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Kristi

This property is currently being updated. If you don't mind a little dust in the common areas, this is a great place. We spent 3 nights here and would definitely stay again.

Business_and_leisure Partner

4/10

Poor

24 Aug 2025

Syed

Need to improve their cleanliness.

4/10

Poor

24 Aug 2025

Eric

Lousy

Very poor experience, I understand the low price but come on, our sheets were all broken, bathroom with stains all over and in 6 days we stay not once they change our towels we had to go down to get them cause even when I told the manager he didn't do crap and to top it all their front desk guys that are management have the worst attitude.The pool is non serviceable and don't have a main entrance plus the free breakfast you have to get it at their sister hotel.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

DANIEL

Under construction

10/10

Exceptional

12 Aug 2025

Cherie

Clean, professional

Leisure Family

8/10

Excellent

10 Aug 2025

Tania Nallely Moncada

It was good in general, but I could find a lot of hair on the shower, sink and even on the toilet, it is very disgusting to remove the hair from someone else with your hands…. It is a must that the bathroom is cleaned impeccable…

Leisure Family

10/10

Exceptional

05 Aug 2025

John

Great value and location, easy access to Yorktown and Oakbrook shopping centers, and the Morton Arboretum. Convenient kitchenette. Very clean, great staff, good breakfast. My request would be for another lamp in the room as there are none over the kitchen sink and one by the bed.

Leisure Self

10/10

Exceptional

03 Aug 2025

Rufus

Service

Leisure Self

4/10

Poor

02 Aug 2025

Verified traveler

Comfortable place. Call ahead smoke about damage

Room and hotel are very clean though construction continues. The free breakfast was bountiful and delicious. Room is clean, comfortable, all the amenities of home BUT as soon we entered room there was very strong smoky smell. Called front desk to complain of smoke. Asked to change rooms. He said room was a non-smoking, and no other rooms are available. Traced the smell coming from bathroom ventilation. The next day we could smell smoke in hallway. Again the front desk said they’ll ask a housekeeping supervisor to check room and report back to me. Nothing happened. She again repeated all rooms are non-smoking. They gave no other explanation. Both times the front desk crew were polite and sincere but be honest! Someone should’ve informed us earlier so we could make other arrangements. That’s the unacceptable part.

Friends_and_family Friends

6/10

Pleasant

01 Aug 2025

Verified traveler

Moved and wasn’t asked!

We were supposed to stay at the Main Stay Suites and when we arrived, we had been moved without being asked to the Sleep Inn, and were not offered any type of refund as these rooms are cheaper rooms! A bit disappointing… the Sleep Inn was nice, just didn’t have the table, kitchenette, etc. we were expecting!

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Alicia

I loved the variety of restaurants and stores around the area. The internet was a little spotty for me, but I connected my VPN and it worked fast. The bathroom was a little dirty, but it wasn’t too bad. Lovely stay!

Leisure Family

2/10

Poor

28 Jul 2025

Verified traveler

Will not return

The room was very dirty. Blood and bodily fluids on the bed sheets. Brown stains on bedding and apolstered chair. Short, wirey, curley hairs in bed. Restroom not clean.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2025

Ivan

Amazing

10/10

Exceptional

25 Jul 2025

Susan

Great location & super quiet place to stay

The room was very comfortable I had access to anything I wanted to needed. Noise level was excellent!!! Very quiet and the blackout curtains really were super to have. Easy access to what I needed to do with a little retail therapy thrown in.

Self

6/10

Pleasant

22 Jul 2025

Sharon

Okay, small room, flooring not very clean. Expensive for the type of room

Leisure Family

6/10

Pleasant

20 Jul 2025

Siden

It’s a decent and affordable option

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Paramjoth

Good place with nice amenitiea

8/10

Excellent

14 Jul 2025

Mary Ann and Richard

Cleanliness

Bathroom had hair and lint on floor.. no fan in bath… very damp.., no shower gel as complimentary use.
Breakfast ok.

Friends_and_family Family

8/10

Excellent

14 Jul 2025

Veronica

Overall nice, and very nice breakfast but our hallway had trash on floor both days we were there.

Leisure Family_with_children

8/10

Excellent

14 Jul 2025

Sulthan

Very close to Costco. Had an option for early checkin with a reasonable fee. Helpful front office person.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Mark

Good room at a good price

The room was clean. The only problem (not really a problem) was that there was no ventilation in the bathroom. So it got pretty humid in the bathroom after a shower
The check in and breakfast area was quite a distance from the assigned room but we were told we could park close to the room so that really wasn’t an issue either.

Partner

2/10

Poor

12 Jul 2025

Angela

The wit

2/10

Poor

06 Jul 2025

Anthony

Its advertised as smoke free which it is not

Business Partner

8/10

Excellent

01 Jul 2025

Shontell

Only stayed 1 night. Room was clean and looked like the pictures. Breakfast was ok.

Business Family

10/10

Exceptional

25 Jun 2025

Linda

Pretty clean, super nice front desk attendant

10/10

Exceptional

24 Jun 2025

binu

Good rooms. Great staff. Clean.

Leisure Family

10/10

Exceptional

24 Jun 2025

David

First time at mainstays

The hotel was absolutely amazing. My girlfriend and I enjoyed our stay in the beautiful suite and fantastic breakfast

Partner

2/10

Poor

23 Jun 2025

Susan

The hotel was very nice and very clean but they allowed a huge party in the parking lot until 11 PM. Bright lights on, veryloud and management did nothing.

Business_and_leisure Self

8/10

Excellent

18 Jun 2025

Sameer

Staff is polite and friendly. They doing best as customer experience.
Bad part - there was pieces of broken glass in room which could had injured anyone.
Light was not working but upon request it was addressed immedietly.

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Randall

A wonderful room four a four night trip to Chicago. Thank you for a clean, safe, spacious stay.

Business_and_leisure Family_with_children

8/10

Excellent

15 Jun 2025

james

Very large property, plenty of parking. Room was clean with nice kitchen area. Breakfast was good and for the same price I would stay here again.

Business

4/10

Poor

13 Jun 2025

Daniel

Management staff was horrible. The English they spoke was horrible and I’m getting really tired of all these foreign people in hotels. It’s horrible and they are the ones that ice needs to get not the Mexicans that actually want to feed us. They need to get these Indian people that keep taking our money.

Business Partner

8/10

Excellent

06 Jun 2025

Emilia

Nice clean room. Comfortable bed. Will stay again if in the area. Breakfast was not great- the usual fair.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Janice

We stayed at this hotel twice, on our way to and our way back from Minneapolis. We live in Ohio.

We chose it because it made our trip easier-- it's away from Chicago freeway traffic yet convenient for getting into and out of the area. We previously lived in a nearby town, so we knew the location would work for us.

Both times, the rooms were very nice and clean. Staff was pleasant and helpful. The breakfast was very good.

Partner

10/10

Exceptional

01 Jun 2025

Markesha

Over all I love the property and the staff

8/10

Excellent

01 Jun 2025

Michael

Front desk staff was top notch. Room just in need of some TLC which I did discuss with the front desk. I would stay here again.

Leisure Self

10/10

Exceptional

01 Jun 2025

Kennedy

Loved the friendly staff and was able to find many eateries at a short distance. One thing I would say is that there should be some more parking spots available

Leisure Friends

8/10

Excellent

29 May 2025

Christopher

It was OK nothing special

Self

10/10

Exceptional

29 May 2025

Steve

One of the best

6/10

Pleasant

26 May 2025

Verified traveler

Misleading rating

I booked the hotel since the rating was excellent. We are very disappointed and will not trust the rating anymore. The structure was still under construction. As soon as we walked in the hallway, it was the smell of curry. The room small and very low ceiling. The toilet seat was not secured. The floor did not seemed mopped. The toilet paper holder was about to fall apart. Bath towels were thin and old. The environment was noisy. I definitely don’t agree with the 8.6 rating.

Partner

6/10

Pleasant

23 May 2025

Kierre

Was not as clean as I would like and has a funny smell but the beds were comfortable and there was not a lot of noise. Bathroom is also very nice.

Friends

8/10

Excellent

22 May 2025

Verified traveler

Impressive!

Excellent check-in.
Excellent maintenance, quickly fixing a faucet.

Friends_and_family Family

8/10

Excellent

22 May 2025

Jorden

The property is next to a Home Depot. Lot doesn't feel super safe. Other than that, the beds were as comfy as Veneitian Las Vegas. Firsr floor seemed a little loud/sketchy. 3rd floor was great. Nice and quiet. Super clean breakfast area. Halls smell a big of cigarettes despite it being non smoking. Check in manager was wonderful.

Business Self

10/10

Exceptional

19 May 2025

Marissa

Great location, and clean rooms. No complaints for me. Will be back.

Leisure Partner

8/10

Excellent

18 May 2025

Asila

Beyonce Weekend

I came during a busy weekend, but I was pleased with the staff remaining professional and accommodating as possible, while there was an issue with the stove top, I received the best support from a woman in house keeping, even despite the frustration, she was friendly and helpful, I wish I got her name, and the woman at the front counter.

Self

10/10

Exceptional

10 May 2025

Zdzislaw

already quite large parking lot available but general noise The residents of this hotel also do not maintain Mmmm peace and culture besides the fact that there is a parking lot between the windows gives such a noise and that is why it is not too quiet

Business_and_leisure

6/10

Pleasant

02 May 2025

Amanda

Okay but had issues

Room was okay. Issues are that the bathroom had someone else’s hair in it, towels weren’t clean and room floor was so sticky. The doors have over an inch gap, so you hear everything and everyone. Elevator was so loud I could hear anytime it was in use. The pillows on the king bed are half the size of a standard pillow. Would not stay again because there’s many other hotels in this area.

Self

10/10

Exceptional

18 Apr 2025

Janine

Get location.

Leisure Partner

8/10

Excellent

11 Apr 2025

Darolyn

The rooms was really clean and nice love the bathroom also

6/10

Pleasant

06 Apr 2025

alexander

Not what I expected .

Wrong Room . TV Was Not working Properly. Pillows were terrible . DJ at the front Desk Saved the experience.he was helpful and caring . 100 for Him .

Partner

8/10

Excellent

29 Mar 2025

Zdzislaw

I am a PRO class soccer referee and I often stay at this hotel if I have my own games in this area there is always a good price and also always a pleasant check in. In which a woman named Debra always leads the way, she is really professional and really always very kind, energetic and so precise in her work and as a welcome she always adds a bottle of drinking water. As for the area itself and the hotel itself, now between the parking lots they are building some building and there is then noise and quite a lot of dust and other rubbish but the rest is at a good level quite clean room quite good The furniture is generally clean only that e.g. for two people there are only two towels and e.g. my wife does not use a hair dryer she just turns it off and puts it in a towel so we simply missed one towel. There is also a disadvantage of this hotel that the check out hour ends at eleven o'clock although I left the hotel a little earlier but it is certainly inconvenient for some people who e.g. go to the airport at later hours. next thing is breakfasts are generally also at good hours but it was like that today for example there were no flavored teas which I personally like at some point there was no fruit and they also did not bring fresh ones and only put a few old soft bananas almost inedible what is the choice of food it was even at a good level and you could choose something for yourself but in this hotel it is fashionable to make omelettes and these omelettes are always with che

Business_and_leisure Partner

10/10

Exceptional

23 Mar 2025

Steve

The best

8/10

Excellent

19 Mar 2025

Chung Yee

Fast checkin and check out.
Newly renovated
Friendly staff
Clean

Leisure Family

8/10

Excellent

16 Mar 2025

Kendra D

Stuff

The service was Great the towel were a bit dirty

Partner

10/10

Exceptional

03 Mar 2025

Verified traveler

Loved the room decor and the size.

Business

10/10

Exceptional

02 Mar 2025

Aleighia

Debra was very helpful and offered all services

Leisure Family_with_children

10/10

Exceptional

24 Feb 2025

Markesha

Noce and clean

Business_and_leisure Partner

8/10

Excellent

23 Feb 2025

Ray

The breakfast was pretty good. Hot cheese omelettes, sausage, biscuits and gravy, and of course the typical BYOW (build your own waffles). Complaints: Hallway on 2nd floor smelled strongly of cigarettes, like a smoker lives there, long term. The wall heater in the room had cold air from outside leaking in, so the thermostat wasn't working properly. Set the temp to 55 degrees, but the heater kept turning on anyway & causing the room to be very warm. It so warm it was difficult to sleep.

Leisure Family