Name: Extended Stay America Chicago Lombard Yorktown Cen
Address: 260 E 22nd St, Lombard, 60148, US

10/10

Exceptional

07 Jul 2026

Meghan

Great staff

6/10

Pleasant

04 Jul 2026

Sidra

Break fast is below normal, cupcakes and tea/coffee. Room sofa beds are terrible . Family staying there try to get proper beds rather than sofa to sleep. Its budget friendly. Overall its good

10/10

Exceptional

21 Jun 2026

adilene

It was a nice stay

2/10

Poor

18 Jun 2026

Sixto

Expedia or Extended Stay gave me two smoking rooms and after we left the hotel!! The Manager wanna charge me an extra $277 dlls because
The rooms smell like cigarettes!! We not smoke
We didn’t cook anything in those rooms!! Never comeback to EXTENDED STAY HOTELS AND I WILL NEVER USE EXPEDIA TO MAKE ANY RESERVATIONS IN THE FUTURE!!

Family_with_children

2/10

Poor

14 Jun 2026

Gloria

I didn’t like the whole property. Everything is old and dirty looking. The place needs an upgrade badly. The picture on the internet is not accurate at all. Very disappointed.

Family

4/10

Poor

30 May 2026

Paul

State of Illinois houses low income people there.

6/10

Pleasant

19 May 2026

Sheila

I booked Extended Stay because of location and an included breakfast, as was stated in Expedia. I was extremely disappointed to find out there was no real breakfast. It was coffee, a fake fruit stuffed granola bar or a mini muffin and you are only allowed 1 cup of coffee.
Expedia should make clear that when a place of stay advertises, 'breakfast included,\" it is exactly that.
We had a full kitchen in our room. I had brought food back to the room and when we were ready to eat it,there were no forks. I had to call the front desk to request them. And I had to get myself.....
The place was clean but I wouldn't stay here afain.

10/10

Exceptional

18 May 2026

Christopher

Spacious and comfortably clean

Partner

10/10

Exceptional

18 May 2026

christopher

Clean and comfortably and quiet

Partner

6/10

Pleasant

05 May 2026

Preet

Room was in ok condition but the building smelled odd

2/10

Poor

30 Apr 2026

James

Mattress was not comfortable

Self

2/10

Poor

26 Apr 2026

Israel

Esta feo el lugar huele feo no lo recomiendo la verdad sillones rotos en mal estado huele a mucha humedad

Partner

8/10

Excellent

29 Mar 2026

Foluke

The staffs are amazing, they resolved and answered all concerns and questions that i had in a fast and efficient manner.
Great location. And i love that they have both gym and laundry on site.

10/10

Exceptional

26 Mar 2026

Marlene

Kitchen was very clean, all appliances was working great 😃

Self

4/10

Poor

23 Mar 2026

Wandalarrese

Room was clean, bed comfortable. The person that checked us in was not very nice. There was a fire alarm at around 11pm. Nothing was said to us--we just made our way outside to wait. More communication would have been good; people were asking the fire department what was happening, and they were kind enough to let us know something. I won't be staying here again.

Family

10/10

Exceptional

20 Mar 2026

Marlene

Laundry room is always clean, and all machines work (washer -n- dryer 🙂

Self

2/10

Poor

18 Mar 2026

Britany

The conditions here are deplorable and the front desk staff was very rude and dismissive. I carry disinfectant wipes when i travel to clean the room once i arrive. The item i cleaned left my wips with light brown to gunky brown residue. As i looked around i noticed the room hadnt been properly cleaned in years. The front desk clerk

6/10

Pleasant

17 Mar 2026

Jimmy

Only thing bad is they tell you online breakfast imcluded but only have baby muffins and granola bars and coffee

Family_with_children

10/10

Exceptional

08 Jan 2026

Marlene

Yes, very nice

Business

2/10

Poor

26 Dec 2025

Mohamed

No toilet tissue no bath towel
No soap. Refrigerator not working
Not clean room not even one star

8/10

Excellent

21 Nov 2025

Thaddeus

Rooms could be cleaner

6/10

Pleasant

13 Oct 2025

Sabrina

It was a very nice and affordable hotel, but they definitely advertise like they are better than what they are. The rooms don’t look much like the ones on the pictures. The room smelled like curry which is not a bad smell, it just smelt like curry the whole time. The breakfast is only muffins and breakfast bars. It was a very nice stay tho! Comfortable beds, spacious rooms, pretty clean rooms & friendly service!

Leisure Family_with_children

2/10

Poor

07 Oct 2025

tony

Horror Hotel

I know that sometimes things can go good one night and bad the next, however that was not this place. I had the MOST HORRIBLE experience in this place you can imagine.
First, when I went to check into the hotel, there was a guy who looked like he was on Meth. He smelled bad, was in dirty ragged clothes and twitching. He was hanging around the lobby the entire time I was there.
Second, there were some teens staying there having a heck of a sex, drug, and drinking party. They were up ALL night. Sneaking people in and out of a side entrance. Calling people up and telling them to used the side entrance and not go thru the front entrance. They kept opening and slamming doors all night. They were in the room RIGHT ACROSS from me. Hanging out in front of my door smoking drugs, which was coming into my room.
Third, i saved the best for last. The roaches. I killed 2 of them. I took a photo of one of them and posted it here.
I had to check out of here and check into another hotel. The front desk lady was sympathetic to my issues, but that didn't help my stay. I had a very important meeting the next day.

Business Self

10/10

Exceptional

03 Oct 2025

Marlene

Everything good 👍

Business Self

10/10

Exceptional

03 Oct 2025

Candelario

Clean room. Kitchen was convenient

Leisure Family

4/10

Poor

29 Sep 2025

Kimberly

Fair

It was fair. My dog would have been comfortable if he was with us.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Marlene

Close to work 😄

Shopping is convenient, pleasant atmosphere

Business

10/10

Exceptional

26 Sep 2025

Marlene

Good

Business

8/10

Excellent

15 Sep 2025

Dionne

The staff was very helpful and accommodating. The property shows its age a bit, but is a great place to stay for a few days. Breakfast is very underwhelming.

Leisure Family

4/10

Poor

08 Sep 2025

LUIS

Dirty inside and out the hotel… Room desk and tables had dried sticky coffee/soda stains…. Carpet dirty and room didnt smell clean…. Walls specially the bathrooms were dirty and had patches including bathroom door….

Business_and_leisure Family

8/10

Excellent

04 Sep 2025

Brandon

Good

Leisure Partner

2/10

Poor

03 Sep 2025

ibrahim

Stinky hotel

One word: stinky. it is not clean.

Friends_and_family Family

2/10

Poor

02 Sep 2025

Tatyana

My room could not connect to the WiFi. They couldn’t give me another room. When I called the inter provider they told me someone had the exact problem in my exact room. I spent 300 dollars to have a room to eat in. So soooo petty like 2 days 2 nights and no WiFi. Could not do no work. Like idk I planned to get away but I just got more stressed being there. Refund would be nice but doubt it. Ima just leave 1 star reviews again and again. So bogusa

2/10

Poor

17 Aug 2025

Marshawn

The property was nice and quiet

Business_and_leisure Family

8/10

Excellent

11 Aug 2025

Leslie

The staff was awesome, the rooms were clean and cozy

Leisure Partner

6/10

Pleasant

03 Aug 2025

Sara

I had several disappointing experiences during my stay. The elevator was out of service the entire time, and being on the third floor made it very inconvenient—especially with luggage and pets. On top of that, my room key stopped working multiple times, which required me to go back down to the front desk repeatedly to have it reset or retrieve a backup key from the car.

Breakfast was also underwhelming. Options were very limited, and there was no coffee available around 8:50 AM, which meant I had to wait just to get a cup.

Another issue was the pet fee. The listing stated a flat $50 per stay, but I was charged $111 for two nights with two dogs, which was not made clear upfront and felt misleading.

Overall, I wouldn’t return based on this experience.

Leisure Pet

8/10

Excellent

02 Aug 2025

Genki

Compliment breakfast is limited. Not enough coffee, no bread.

Business Friends

6/10

Pleasant

21 Jul 2025

Julio

Service good

10/10

Exceptional

20 Jul 2025

Coral

Friendly staff anf great price

Great staff and was super helpful providing additional pillows and toiletries. Would recommend it based on condition, location, and great price.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Tracei

The staff was wonderful. The room on the other hand was filthy, I called the front desk and he was going to move us but my daughter already went out and bought cleaning products and was already cleaning the room from top to bottom. He told me he would give us a discount which ended up being $19.28. The rooms need work and are dated. The plus is the beds were fantastic. We only stayed for two nights and that was fine. Don't know if we would go back.

Leisure Family

10/10

Exceptional

08 Jul 2025

Patrice Joan

Happy stay!

All workers were very nice and accommodating. Room was very quiet & had a great view. It was very clean as well.

Friends_and_family Family

2/10

Poor

08 Jul 2025

Dana

I was supposed to have a room with a sofa bed, but instead it was a recliner chair and also the free breakfast with nothing but granola bars, and muffins

Leisure Friends

10/10

Exceptional

01 Jul 2025

Al Dave

The staff are nice and friendly. The service is excellent. Hopefully they will have a complimentary breakfast.

Leisure

4/10

Poor

23 Jun 2025

Verified traveler

Our room smelled like its been smoked in before although it was a non-smoking room. It didn't quite bother us enough to complain since we were barely in the hotel room.

2/10

Poor

23 Jun 2025

Shirley

As we entered the building, it was not appealing. The rooms that were offered on the site was not available. We wanted a two bedroom bed and it was a pullout couch that had look like it had been scratched up by cats or dogs. Just was not conducive to what I’m used to.

Friends_and_family Family

2/10

Poor

14 Jun 2025

Nimco

Worst hotel I have ever seen, we arrived at 11:00pm with three young kids and they told us that hotel is full and our room that we have booked is not available. The guy who was there(Francisco) was very rude and unprofessional. We show him our confirmation and that we booked two weeks before we arrived he said I don’t care our hotel is full and we don’t have any available rooms. We asked him if we can talk someone else but he told us that he is the only person. We even asked him if can help us since we are new to the city he said No. It took us almost 3 hours to drove around and find another hotel. We travel around the world and we never have any issues with hotels. Worst hotel that I have ever seen. The nearby hotel told us they did this all the time please be careful this hotel they will cancel your room and you will find out that right after you arrive there.

Family

6/10

Pleasant

08 Jun 2025

William

We made the reservation and paid in full because we knew we would be a late arrival. It turned out with the rain from Oklahoma to Chicago. We were very late. It was after midnight. The front desk was closed when we arrived. There was no real night staff. We did have a phone availability to try to call them. They told us that they he worked totally booked and had no rooms, but they did find a room ultimately for us. It was uh, not a great checkin experience

Partner

10/10

Exceptional

26 May 2025

Marlene

Everything is always good 💯

Business_and_leisure Self

10/10

Exceptional

27 Apr 2025

Robert

We liked that the room came complete with the kitchen essentials which other places do not offer.

Leisure Family

4/10

Poor

27 Apr 2025

K

Room was dirty, floor had stains, wall was also dirty, fridge and microwave also dirty and had an odor. Bed uncomfortable. I will not return.

Leisure Family

8/10

Excellent

20 Apr 2025

Tasha L.

N/a

Leisure Family

10/10

Exceptional

02 Apr 2025

Marlene

Like the convenients, shopping etc

Business Self

10/10

Exceptional

26 Mar 2025

LAKESHA

relaxing

It was a very cozy stay , i was so relaxed and enjoyed my vacation

Friends_and_family Family

4/10

Poor

21 Mar 2025

Rita

Staff was incredibly kind and thoughtful. Property was very dated, smelled dirty and like garbage. Entrance reeked of marijuana, observed multiple people in cars drinking and doing drugs in parking lot. Didn’t love having my young daughter with me at the property. Staff was really lovely, and thankfully we weren’t there much due to the event we were attending.

8/10

Excellent

20 Mar 2025

Marlene

Very convenient,

Business_and_leisure Self

8/10

Excellent

19 Mar 2025

L

I Loved !! Everything about the facility I feel the sofa bed need to be updated “Mattress” very stained very thin you can feel the springs in the mattress . Also the Tv really Small for the Room we had . Other than that everything was Perfect

Business_and_leisure Family

8/10

Excellent

03 Mar 2025

LaTosha

The room did have some blown hair on the wall but other than that it was pretty much decent

Friends_and_family Family

10/10

Exceptional

19 Feb 2025

Erin

Always enjoy the stay here as it is quiet and comfortable. The manager always helps out with whatever we need and accommodates us as best she can. From each extended Stay that she has been at she has always been super nice and understanding. So glad she got moved to this location. The other employees are very nice and helpful when needed as well. No complaints over here.

Leisure Partner

4/10

Poor

16 Feb 2025

Quincy

It was dirty and out dated kitchen appliances and unprofessional staff and more.

2/10

Poor

12 Jan 2025

Eltramice

Horrible in Lombard

The front wouldn't provide towel for each person citing bugeting reason. Wouldn't provide sheets and blacket for the convertable couch. Just horrible to saty in a BROKE hotel.The breakfast was laughable well lack of. Will never stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

Melvin

Está muy bien el hotel y cerca de todo

4/10

Poor

28 Dec 2024

Eleanor

The hotel canceled our room 30 minutes prior to check in time. They eventually offered us a different room, however, adequate bedding and towels were NOT provided to make up a roll away bed and sofa bed. When we asked for these items, we were told they were not available.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Erin

The staff here has always been amazing. Any time we have had an issue with our room the manager has always been right on top of it to fix the issue and allow us another room while waiting for the issue to be fixed. This by far has been the best ESA I have ever been to ans they make you feel at home, and its always peaceful and quiet.

Leisure Partner

10/10

Exceptional

21 Dec 2024

Kerri

I love this hotel. The Staff is very kind & accomodating. The area is very convenient & close to major expressways, public transit, Yorktown Mall & grocery stores. Each room has a dishwasher, & full stove with an oven.

Leisure Family

6/10

Pleasant

16 Dec 2024

Verified traveler

Ugh!

I specifically reserve this hotel because it is close to family I visit this time of year. I usually never have a problem with my stay here. The housekeeping staff is amazing, the maintenance team has also been polite, respectful and greet you with a smile. That part of the team is great! The front desk attendant at check in however was less than customer friendly. She wasn't wearing a name badge and she refuse to give me her name so I can only refer to her as an older woman with missing teeth. She was not friendly, her demeaner was hard, cold, and stern. I felt like I was being interrogated. She is not professional at all. The 3rd day of our stay I went down to replace clean towels and she kept asking to confirm when were we checking out, also made me count the number of towels I brought down for replacement. The straw for me was at check out, when she blurted out loud across the counter as we were collecting our belongings at the end in the lobby \"are you checking out?!?!?!\" In front of other guests and staff members.

Friends_and_family Family

2/10

Poor

12 Dec 2024

vernecier

The smell of dogs and barking. Carpet needs to be clean weekly

Leisure Friends

8/10

Excellent

03 Dec 2024

Mohammed

Good

Family

10/10

Exceptional

31 Oct 2024

Trinidad

Very convenient location!

Business_and_leisure Family_with_children

10/10

Exceptional

31 Oct 2024

Trinidad

Great customer service, especially from the hotel manager!

Business_and_leisure Family_with_children

10/10

Exceptional

31 Oct 2024

Trinidad

Everything is very convenient and staff is amazing!

Business_and_leisure Family_with_children

10/10

Exceptional

31 Oct 2024

Trinidad

The Hotel Manager is amazing! Very respectful, caring, has great hospitality, and great customer service! I love this place! It’s also a very convenient location for shopping and the places I work at! 10/10 from me!

Business_and_leisure Family_with_children

2/10

Poor

29 Oct 2024

Verified traveler

Hell is Extended Stay of America

Manager had my car towed off lot that will cost me > $1000 retrieve. Manager has targeted me. Takes pleasure in others’ pain.states she can enter your room at any time, for any purpose “because we own it.” Obnoxious, vile, no empathy. Had me woken up out of a sound sleep to get me to check in to pay a higher rate even though it is illegal to charge a higher rate to a disabled rate . I am disabled. Suggested maybe I go to a nursing home or hospital when I am a physician and there is no medical reason that would even be the basis for admission. She has never been a manager before. Constant barrage of threats. Do not feel safe here. 18 days since car towed away by her. No effective way to make complaints to people above her. Don’t come here.

Self

10/10

Exceptional

25 Oct 2024

Adam

Was nice and quiet

Leisure Family_with_children

10/10

Exceptional

24 Oct 2024

Adam

Nice and quiet!

Leisure Family_with_children

10/10

Exceptional

24 Oct 2024

Adam

Everything was nice and quiet

Leisure Family_with_children

4/10

Poor

13 Oct 2024

Jane

Deep cleaning needed

Leisure Family

10/10

Exceptional

10 Oct 2024

Erin

They have almost all new staff at this location and so far they've all been so friendly, nice, and very quick to attend to our needs, mine especially since I've had nothing but issues with my room. And ever since the new manager arrived it seems like they were very quick to attend to the needs of my room.

Leisure Partner

6/10

Pleasant

09 Sep 2024

Robert

The rooms need to be updated.
To many abandoned cars in the parking lot.

Business Self

8/10

Excellent

09 Sep 2024

Erin

Very quiet²& convenu

Leisure Partner

8/10

Excellent

09 Sep 2024

Thomas

Good

Business_and_leisure Partner

2/10

Poor

08 Sep 2024

Wanda L

Bad experience!

I would never stay at this extended stay again it smelled like cigarette smoke rug had stains it was very disgusting I had my 5 year old grandson with us , on hind sight we should have left.

Friends_and_family Family

8/10

Excellent

31 Aug 2024

Erin

Cool air conditioner

2/10

Poor

13 Aug 2024

Natalie

The mattress was not sleep able at all. My back hurts tremendously from the slopes indented in both sides of the mattress. There elevator was broken. There was dog poop all down the hallway and even in the stair well.

Self

2/10

Poor

13 Aug 2024

Jenny

At checkin, the lady was not very friendly. I reserved a room for 6 people and got a room for only 4. Then we were told they didn't have any other rooms available. We were put on the top floor of the hotel. There were no smoking signs everywhere, but the hall smelled badly of Marijuana. The room had a full kitchen, with no kitchenware. There was a sign that said call the front desk to let them know what we needed and it would be delivered to our room. I did that and the lady was rude and said we don't have anything for you to use. Our refrigerator was broken, the maintenance man came up with a key for the room next door and said we could use the fridge in that one. We said ok. Thankfully we had been camping in Missouri for the past week and a half so I had a few supplies packed in my truck. So I went out with my husband and son to get some, but while walking past through the lobby, I over heard the lady at the front desk tell the maintenance man to check the room next to us in the middle of the night to make sure we didn't take anything out of that room. So I promptly went up and we moved the cooler back to our room and I gave them back the key to that room. I didn't appreciate being treated like a thief. The elevator kept breaking down, which was kind of the worst for me, because I am disabled. I walk with a cane and have trouble maneuvering stairs, walking very far, standing, bending and lifting. I even called a month before to make sure they knew that I need

2/10

Poor

11 Aug 2024

Najam

Absolutely horrid

This hotel was absolutely terrible, I booked 2 rooms 3 weeks ago and when we showed up they said they booked out 2 days ago and that our booking was cancelled due to over booking. They did not notify us either that our booking was cancelled and I had to take my family somewhere else at 1 in the morning. Book with caution.

Friends_and_family Family

6/10

Pleasant

03 Aug 2024

Amanda

The front desk(susan) was the only reason I didn’t ask for my money back. There was feces all over the toilet upon my arrival and the room had a horrible old smell. I asked front desk for supplies and cleaned it myself, requested to speak to management they never showed up

Business Family_with_children

4/10

Poor

25 Jul 2024

SALMAN

Bad experience

Sofa bed -leather was torn. Mattress was dirty and springs were pocking out. I had to sleep on sofa rather sofabed. No room service - bedsheets were not changed throughout the stay(10days).
However staff at reception were polite and friendly.

Friends_and_family Family

4/10

Poor

24 Jul 2024

Unique

I do not recommend this hotel! I asked the staff to clean my room multiple times & staff never came I was told ppl keep stealing towels & rags which is why we never got any! Also we seen a ROACH crawling in the room! Dirty loud environment!

Leisure Family

6/10

Pleasant

22 Jul 2024

Hanna

Great middle of the road option if you're staying in the Chicago area and not looking to spend a fortune on lodging. Beds were a little stiff, sheets were a little noisy, and breakfast was very limited, but the location was in a nice area, the room was clean, staff was pleasant, and amenities were as expected for the price.

Leisure Family_with_children

2/10

Poor

10 Jul 2024

Syeda

I'm giving this place a because 1*it’s so terrible I reserved 4 rooms with 2 queen beds and a pull out sofa bed like 3 weeks ago in Lombard Chicago. When we got here driving from Michigan for 5 hours. I’m told only 2 room are available and I was not notified that the other 2 weren’t available until I got there. Poor customer service one lady running the front desk. This place is a joke. I had my extended family of 15 people with me. She didn’t even have the decency to apologize that got me more upset so I asked her why was I not notified about the other 2 rooms what am supposed do with the rest of these people that are with me, then my daughter got involved the lady said she can maybe give us 2 rooms with 1 queen bed with sofa bed so we had no other choice but to do that. One of the room the toilet wasn’t working it was the most terrible experience, I rent hotels all the time but this one by FAR THE WORST!!!

Business_and_leisure Family_with_children

2/10

Poor

29 Jun 2024

Samyra

This place is filthy. We recently booked 4 rooms for a youth convention. The pull out couches were filthy, stained. The halls smell like smoke and mildew. We found roaches in 3 of the rooms. We brought this up to the front desk and they did give us a refund which we appreciate, but I do not recommend anyone to stay here, the place is filthy, does not look like the pictures.

2/10

Poor

09 Jun 2024

Alicia

Room type reserved was not available, front desk worker had attatuide problems, went to the front desk to ask for more blankets they only had one pillow, room had some sort of rancid wet smell/ really old smoker scent.

Friends_and_family Family

2/10

Poor

02 Jun 2024

Mary

Received a call in the morning that the property was booked and there was no room available. Guess reservations don’t matter there

2/10

Poor

22 May 2024

Carl

They gave my room up!

The hotel gave my room up. I did try to check in late but still! I had no place to stay being from out of town. I cannot believe this happened

Friends_and_family Friends

2/10

Poor

14 May 2024

Tanae

The room I booked wasn’t available on the day that I was supposed to check in. The room was already paid for and everything. I had to downsize my room and it was too late for me to try and find another place to stay. The pull out bed was disgusting! Piss stains all over it. The couch was broken they had no extra sheets blankets or towels. It was horrible. Check out was until 12 but I check out at 5am

Leisure Friends

8/10

Excellent

28 Apr 2024

LaTosha

They need to do better

The light in the bathroom didn’t work and when we told them they told us they couldn’t fix it until the day we were checking out mind you we checked in on a Thursday and checked out on Saturday

Friends_and_family Family

8/10

Excellent

23 Apr 2024

Alfonso

fitness room was nice

8/10

Excellent

23 Apr 2024

Alfonso

I liked fitness center

Leisure Family