Name: Sheraton Hotel Lisle
Address: 3000 Warrenville Road, Lisle, 60532, US

6/10

Pleasant

03 Aug 2026

Marianne

Very expensive hotel, but everything else was sold out. We paid for the breakfast buffet, but it was never mentioned at check in. Two of the 3 elevators were out of order, and another guest said he comes here regularly and the elevators never work. The television did not work properly, with every channel freezing up and unwatchable. We could not watch any premium channels such as HBO, Cinemax, or Showtime - only NBC! The hotel was full and I think it was a band width problem. Dated furnishings. When I tried to call the front desk to ask about breakfast, the phone did not work!
I went down to the front desk to discuss these issues. I tried to take the stairs, but the stairwell was filled with trash and smelled bad. Also, the stairwell went outside and did not lead to the lobby. After a long wait, I took the elevator to the lobby and was informed there was nothing they could do about the TV. I then asked about breakfast and the clerk said, \"Oh yes, you paid for breakfast\" and gave me a voucher.
I asked if the bar was still open and was told to \"hurry up before they close.\" I requested a complimentary drink to compensate for all the problems, and he said \"Probably not, I'll have to check with my manager\"! Never mind!
Breakfast was fantastic. The food was excellent and the staff was great. Definitely the highlight of our stay (really glad I fought for the voucher!). We will not be staying there again.

10/10

Exceptional

29 Jul 2026

Linda

Great place to stay

8/10

Excellent

28 Jul 2026

Arthur

Staff was very friendly

6/10

Pleasant

27 Jul 2026

James

The Hotel was nice and clean but sadly the service wasn’t great. We asked for a couple towels, never got them. The soap dispenser in the shower was empty, we asked for it to be refilled, never happened. These aren’t giant issues but as always it’s the small things that count. I don’t want to come off as totally negative because in general the stay was fine.

8/10

Excellent

14 Jul 2026

kruti

Lost my pajamas pants cause I think housekeeping took them by mistake with the towels in the bathroom and ask the associate in morning but no answer back yet🙁

Family_with_children

4/10

Poor

01 Jul 2026

Demetrice

Clean entrance and hallways. Rooms outdated and dirty look

4/10

Poor

24 Jun 2026

Jigishbhai

Elevator buttons don’t work. Looks run down and needs a tear down and refresh.

8/10

Excellent

22 Jun 2026

Robert

Ice machine on the 8th floor didn't work

Partner

6/10

Pleasant

19 Jun 2026

Syrena

Our suite was clean but the curtains were ripped and our air conditioning didn't work in our room. I informed the front desk they sent mantanice to fix the one in the living room but our bedroom still wasn't working properly.

Partner

10/10

Exceptional

13 Jun 2026

Judy

Our room was clean. Parking was free and we were able to get a last-minute reservation. The staff was very friendly.

10/10

Exceptional

07 Jun 2026

Vatrice Brown

The room was clean. The staff and parking were great! The Sheraton was available last minute to replace a crappy hotel.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Barry

Everything

Partner

8/10

Excellent

05 Jun 2026

Paul

Plenty of parking . Clean property. Maintenance was quick to respond to a need

Family_with_children

6/10

Pleasant

19 May 2026

Amanuel

Was good except the room rug has a dust smell

Family_with_children

10/10

Exceptional

18 May 2026

Weining

Plenty of parking space. The ceiling in the room is low. Otherwise, it is awesome!

Self

6/10

Pleasant

08 Mar 2026

Nijay

Conference area bathrooms out of soap, some stall doors locks are broken
Room: heater clanks, noisy

6/10

Pleasant

24 Feb 2026

Barbara

The mattress was stained yellow. Whe

8/10

Excellent

17 Feb 2026

Bryan

Everything about the facility is outstanding. Most of my room was very nice. Only issue was the shower/tub in room. Bad caulking job around seals showing black staining in tub area. Tub had no anti slip mat. Could be dangerous for elderly or children.

Business

10/10

Exceptional

09 Feb 2026

Gursharn Singh

Clean room, Excellent staff very helpful.

Leisure Family

2/10

Poor

31 Jan 2026

Patty

I paid for breakfast and it was not added and I did not receive my voucher. Please refund

2/10

Poor

26 Jan 2026

Roger

There is no mini-fridge or microwave in the rooms. The temperature in our first room was around 80°. There was 1 of each; washcloths, hand towels and bath towels.
They moved us to a second room and gave us a voucher for breakfast to compensateour inconvenience. $16 for each Continental breakfast. Never again

Leisure Family

6/10

Pleasant

17 Jan 2026

Barbara

Never had enough towels, body wash ran out day 2 out of 10 days and never replaced after asking. Sometimes there was coffee and water in the lobby and sometimes there wasn’t.

Leisure Partner

2/10

Poor

27 Dec 2025

Mark

All of the above..we have stayed at this facility on manybtrips..just terrible this time.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Kathy

TV wasnt working, maintenance brought up a new one immediately. Asked for later checkout and it was granted!!! ⭐️⭐️⭐️⭐️

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Jad

*

Business

10/10

Exceptional

30 Nov 2025

Arvind

Very helpful and courageous.

Leisure Family

10/10

Exceptional

28 Nov 2025

Katherine

Staff was wonderful. Room was clean and comfortable.

Partner

8/10

Excellent

10 Nov 2025

Raviraj

Didn't try the breakfast option.

Leisure Family

10/10

Exceptional

26 Oct 2025

Christine

Clean room, nice staff, easy parking. Loved it!

Leisure Partner

10/10

Exceptional

24 Oct 2025

Qwazhai

Great

6/10

Pleasant

21 Oct 2025

Jennifer

A little run down. Faucets scuffed. Space around spout coming out of tub wall. Out of body wash in shower and conditioner. Black rubbed off front of sink cabinet. TV WiFi didn’t work well. Most channels glitched. No fridge or microwave.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Carol

Very clean and rlegant. The only thing I wish you had was a mini fridge for the room.

10/10

Exceptional

17 Oct 2025

Ryan

Great

10/10

Exceptional

17 Oct 2025

Tony

Great! Overall

Partner

8/10

Excellent

15 Oct 2025

Eugene

Good

Partner

10/10

Exceptional

15 Oct 2025

Hamza

Very nice hotel not too far from downtown Chicago. Friendly staff, shoutout to Amy, very helpful and kind. Very clean. Good amenities. Nice beds. Rooms are a little dark, could use better lighting. 5/5 stars, would stay again.

Leisure

8/10

Excellent

12 Oct 2025

Angel

I love this place I booked a room very often. We just need it a little support from the staff front desk.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Edward

Parking was safe. Property is ready fir some updating. Was a pleasant stay and Taz was excellent in customer service!

8/10

Excellent

10 Oct 2025

Rebecca

-

10/10

Exceptional

29 Sep 2025

SueAnn B

The parking lot was a bit sketchy.

10/10

Exceptional

21 Sep 2025

Deana

Great staff , nice room. Great location. Had a really nice stay

Leisure Partner

4/10

Poor

18 Sep 2025

Susan

Poor lighting, air conditioning kept making loud noise when it would come on, outdated

Business Self

2/10

Poor

08 Sep 2025

Ronald

Up All Night Listening to a Dog Barking

When you stay at a nice place like the Sheraton you don't expect to have a dog barking all night in the room next door. If you allow dogs, put them in rooms away from regular guest rooms.

Friends_and_family Family

6/10

Pleasant

06 Sep 2025

Verified traveler

Running Naperville Trails Half? Hotel is walkable

Hotel lobby is nice and updated. My room was very outdated. towels were not soft , bed was average and whatever detergent is used did not smell so pleasant. All that said I paid $130 for a room. So value was worth it and it was clean, just a little old. small changes to linens would make it a much nicer stay

Self

10/10

Exceptional

06 Sep 2025

lucia

The staff are all very friendly, especially those working at the buffet.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

William

A lot of lobby areas to work or hang out.

8/10

Excellent

22 Aug 2025

Grecia

The property is very close to the Science od

6/10

Pleasant

15 Aug 2025

Rajanikant

Three door break in the hotel and people lost there property

Family

4/10

Poor

11 Aug 2025

Sanjay

I called few times in advance to the hotel for microwave and I was given surety.
But when I check in I was told sorry we are out. For 3 days stays they keep telling me , maybe tomorrow but it was not available for me.

Friends_and_family Family

6/10

Pleasant

04 Aug 2025

Verified traveler

The bed was comfortable pillows were good. However, for such a hotel, there was no fridge or microwave in room. Even the cheaper hotels have that. The AC didnt work in first room and we had to follow-up with front desk to get a different room. The hotel is very nice but basics like fridge and micro in rooms should be standard.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Angie

Room was beautiful & clean. Peaceful night & staff was super friendly.

Business Self

2/10

Poor

04 Jul 2025

Usman

Horrible experience.
My wife's jewelry box got stolen here the first night we were there. The staff kept giving us the run around. Eventually the general manager replied to our email, but has not taken any initiatives.
They claim they have EV chargers, but they do not have any at the property.
The rooms were adequately clean but do not have a mini fridge.
You have to request to have one.
This place is a disgrace and should not be given even a 1 star!

Leisure Family

8/10

Excellent

03 Jul 2025

Pat

We would stay again!

Leisure Family

6/10

Pleasant

01 Jul 2025

irma

The lobby is nice but the hallways and rooms feel dark and the carpet it’s old and the bathrooms,I didn’t like the view I had

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Nicole

The staff and facility were welcoming.

Leisure Family

6/10

Pleasant

27 Jun 2025

Edward

Property was clean, people were nice, property very dated, though specially with lack of outlets to charge devices.

Business

10/10

Exceptional

24 Jun 2025

James

Very nice hotel and surprisingly affordable.

Leisure Self

4/10

Poor

17 Jun 2025

Benjamin

Not up to standards

The lobby was promising, but once you got past that, it was all downhill. The carpets are filthy, and the doors in the room look like they’ve never been wiped down. The elevators are dirty. The second night of our stay they did some work on the hotel, so we woke up to no hot water. As of check out, it was not on yet. It was great going to my son’s school orientation with dirty hair. There was no offer of refund or discount of any kind. My husband and son both said breakfast was very nice.

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Marvin

It was okay, no bells or whistles.

Partner

2/10

Poor

30 May 2025

Brian

I cannot submit a review , Expedia deletes it everytime .

10/10

Exceptional

09 May 2025

Julie

I love the team at the Sheraton Naperville: Enrique and Laetitia in the restaurant are very kind and welcoming, and the team at the front desk is fantastic. It's just a standard business class hotel, but they make staying there a wonderful experience. Thanks so much!

Business Self

10/10

Exceptional

04 May 2025

Sue

Very pleasant stay!

Hotel was quiet despite my dog show going on. People were respectful, employees were helpful, and the restaurant had excellent food!

Friends_and_family Friends

6/10

Pleasant

01 May 2025

joseph

The area is not walkable--no businesses or restaurants within 2 miles.

Leisure Self

10/10

Exceptional

04 Apr 2025

Kyle

Staff was fantastic!!!

6/10

Pleasant

23 Mar 2025

Cheryl

Not honoring the breakfast I paid for through website.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Dyanna

Enjoy your stay, Avoid the Breakfast

Overall, the hotel and meeting center aspects of the property are great! Will come back for that without a doubt.

They are weirdly guarded over the mediocre-at-best breakfast, though. Bought breakfast passes through Hotels.com, and the desk clerk first didn't believe us, then when shown the receipt was hesitant, only relenting when I threatened to escalate, with a huge teenager-grade dramatic sigh. Charging $16 for that breakfast was the biggest insult of the trip. Bacon was burnt, the potatoes were cut and cooked inconsistently, the Starbucks pour-over was so bitter and wrong-tasting, another patron commented out loud, \"This tastes like poison!\" Save your money and taste buds, get breakfast elsewhere.

Partner

8/10

Excellent

03 Mar 2025

John

The staffs services are great, the hotel is clean but conditions are little bit old. Plus there is no refrigerator

Business Partner

10/10

Exceptional

27 Feb 2025

Chelcy

Clean and quiet

10/10

Exceptional

02 Feb 2025

Shannon

Came in to town for a brief visit and this hotel provided everything we needed.

Leisure Friends

10/10

Exceptional

24 Jan 2025

John

Decent for the price.

Leisure Family

10/10

Exceptional

22 Dec 2024

Joslyn

Beautiful hotel and rooms were spacious. Friendly staff

Leisure

10/10

Exceptional

08 Dec 2024

Steven

Good, but limited pool action

Loved the hotel. The pool was not very warm & there was no hot tub. :(

Friends_and_family Friends

8/10

Excellent

04 Dec 2024

Richard

Comfortable rooms

6/10

Pleasant

30 Nov 2024

Kelly

Hotel room was spacious but dirty. Housekeeping never came second day.

Leisure Family

4/10

Poor

09 Nov 2024

Kathe

They send me to a room no clean yet arrived there the keys not working going back down stairs for new room
I didn’t know like that room
No refrigerator no microwave
Resquest next day if they can clean the room they didn’t clean but the front desk put me in an other by mistake. They were asking me to leave the room. I have to go back down stairs to show my reservation
Too much going on
I didn’t feel welcome there

Business

8/10

Excellent

08 Nov 2024

Peony

Overall is good, service is excellent that they let me to have late check out.

Business

6/10

Pleasant

03 Nov 2024

robert

Breakfast $16.00 and want to charge you $4.00 for coffee

Leisure Family

8/10

Excellent

26 Oct 2024

Erin

There was a hair in the bathtub when I got in there and I left it for the cleaning service and it was still there when I got back to the room. Otherwise very comfy beds and nice rooms

Leisure Family

10/10

Exceptional

15 Oct 2024

Carmen

Okay

Business Family

8/10

Excellent

13 Oct 2024

Sheryl

Rehab needed

It’s a nice big place but needs a rehab !

Partner

10/10

Exceptional

27 Sep 2024

Noel

Safe n quiet

Leisure Self

6/10

Pleasant

12 Sep 2024

Sharmila

It is ok.. for price
I prefer Hilton over this

Friends_and_family Friends

4/10

Poor

01 Sep 2024

Robert

the property was fine but did not want anything this fancy

Leisure Partner

6/10

Pleasant

15 Aug 2024

Veronica

The location was great

Business Self

8/10

Excellent

10 Aug 2024

Burhanettin

Arabanız varsa sorun değil ama arabasızsanız
Şehir merkezi ulaşımı zor biraz

Leisure Self

8/10

Excellent

28 Jul 2024

James

Ok hotel

8/10

Excellent

24 Jul 2024

Yang

The property is a bit old and can use some renovation, but it is very reasonably priced. The town of Naperville is pleasant and has a lot to offer.

Leisure Family

8/10

Excellent

03 Jul 2024

Eric

Very clean, very well managed. Staff was very friendly and helpful. 2 bad areas in my opinion. The breakfast was 30 dollars for 2 people. It was your regular terrible hotel buffet breakfast with soggy eggs and kind of terrible food. We only tried it one morning then realized we could get a much cheaper and breakfast literally anywhere else. The other bad area was the pool was freezing cold in the middle of summer. It says the pool is heated but it was almost unbearable to get in to. These are minor things but other than these, the hotel itself was a great time. I appreciate the service and the friendly staff.

Business_and_leisure Family_with_children

6/10

Pleasant

27 Jun 2024

Dennis

I went to the bar and asked the bartender to borrow a pint glass for a few days, as I was there for 12 days, he told me no. That started it off negative for me. AC had to be looked at 3 times and waited a couple days at first ti have it looked at. Still bangs Very loudly and ruined my sleep, never got fixed properly. They put me in a room directly under the Sheraton club on the 7th floor, so hours on hours I heard the chairs on the marble skidding till the late night hours... The sign next to the bed said they change sheets after 3 nights, on day 4, I asked for them to be changed, they didnt get changed. Day 5 I asked again, no luck that day either, day 6 I asked again, nothing. I called down to the desk upset that night and housekeeping came right up, which was appreciated. I was very happy with coffee in the lobby everyday, but was surspised that when i went down on Saturday, the agent told me they don't serve it on weekends but happily pointed me to an overpriced vending machine... I really think it is awful to not have coffee on the weekends and only weekdays. I also feel that with a tip, breakfast being Over $20 was a bit much. Next time i will find a place with breakfast included. The pool area was not clean, I brought my suit but the water was cold and dirty, so I didn't indulge. The property just seemed old and has some maintenance issues. I am not sure i would chose this hotel again, I was pretty disappointed.

Business Self

8/10

Excellent

24 Jun 2024

Alex

Good

Leisure Self

8/10

Excellent

23 Jun 2024

Karen

It was in a quiet residential area. Plenty of parking. Onsite restaurant was handy so was the coffee and snack bar.

10/10

Exceptional

19 Jun 2024

SHAUNNA

Hotel was perfect for our night after an event at the Dupage County fairground.

Leisure Partner

8/10

Excellent

13 Jun 2024

Marcos

Staff was friendly and helpful. Room was nice and quiet. They were originally going to place me in the second floor but I asked if they could put me in a room as high as possible. Didn’t want the noise of the cicadas to bother me and they put me on the top floor which I appreciated. Wish the room had a mini fridge but I guess you have to ask for that ahead of time. The TV was a bit tricky to navigate. But slept well and room was quiet.

Leisure Self

8/10

Excellent

25 May 2024

Jonathan

Like so hotels Post covid, facility is understaffed especially the restaurant/bar

Business Self

10/10

Exceptional

19 May 2024

Alexis

The best

2/10

Poor

19 May 2024

Bill

I was mandated to work ot, even after talking with a service rep Amy at 7a that morning to inform them, i was on my way. When i got there i was informed my reservation was canceled. I made reservation at another hotel.

10/10

Exceptional

19 May 2024

Kim

The landscape by the main entry was beautiful

Partner

8/10

Excellent

19 May 2024

Jethny

Clean hotel

Clean hotel in a good location. The bed was very comfortable. The bathroom was updated and clean. I would stay again.