Name: Towneplace Suites Chicago Naperville
Address: 1843 W Diehl Rd, Naperville, 60563, US

8/10

Excellent

06 Jul 2026

Amritpal

Friendly staff, but pool was not open.

Family_with_children

10/10

Exceptional

13 Jun 2026

Randy

The staff was incredibly helpful

Family_with_children

10/10

Exceptional

11 Jun 2026

STACEY

Tori was fabulous at the front desk. The room was clean and comfortable. Would stay again.

Friends

4/10

Poor

08 Jun 2026

Dawne

CAUTION: the pool is closed and, apparently, has been for years! We chose this hotel because of the pool. When I learned that it was closed, the front desk told me: “you shouldn’t have booked through a third party, if you had booked directly through Marriott, you would have known.”

There is no transparency on Marriott’s site about the lack of a pool either.

Otherwise, the rooms are fine and breakfast was adequate. This hotel is not worth the price if you can’t access all the amenities.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Jon

Nice room. Friendly staff.

Family

10/10

Exceptional

28 Apr 2026

Tawanda R

It was a very pleasant stay!

4/10

Poor

20 Apr 2026

Susan

The room was great, the facility was great, breakfast was good for a continental breakfast, kitchen was stocked well, the PM guest attendant(at the front desk) was wonderful. BUUUUTTTT, as other reviewers have stated, they DO not clean your room during your stay. When we checked in, we were asked if wanted every other day service, since we were staying for a bit. We confirmed that's indeed what we would like. I even confirmed the morning of, that our room would be serviced. Because I read the other reviews. This DID NOT HAPPEN! They actually didn't service our room the entire stay. I had to go to the front desk and ask for clean towels and clean bedding. And we changed the bedding ourselves. We had a mountain of linens stacked in the middle of the room, becuase of their lack of attentiveness to the guest experience. I was disappointed, I called in the afternoon when we returned to our room to let them know it wasn't serviced and the woman literally said, \"Ok, well there's nothing I can do about it\". No attempt to problem solve, zero care. So if you want a great room, but don't care about your room getting cleaned, this is the place.

Partner

2/10

Poor

12 Apr 2026

Rui

Staff is racist.

Partner

10/10

Exceptional

05 Apr 2026

Bacilio

Awesome

8/10

Excellent

10 Mar 2026

Eduardo

Room layout was open and clean, staff were all helpful, loved that

8/10

Excellent

06 Dec 2025

Julie

Room was very nice and staff were friendly. Good breakfast. Only complaint is that the lobby music that was directly beneath us kept me up all night. Room temperature was hot. If I could have run the AC it would’ve help to drown out the sound and keep me cool, but it didn’t work.

Leisure Family

10/10

Exceptional

04 Nov 2025

Myita

The clea

8/10

Excellent

04 Nov 2025

Sellie

It was great the rooms are very comfy and bigger than most

Partner

6/10

Pleasant

03 Nov 2025

Maliha

They first gave us a room on the first floor, but then were able to move to the third with our Bonvoy status. There is a huge difference. The first floor rooms fridge door didn’t open since it was so close to the wall. There were no base boards. Looked like a bad flip job. The third floor room was nice and what I’d expect. The breast was standard and what you would expect.

Friends_and_family Family

2/10

Poor

18 Oct 2025

David

I got charged twice, no room available when I arrived for a paid room

Business_and_leisure Partner

10/10

Exceptional

17 Oct 2025

James

for breakfast - They ran out of scrambled eggs. Who can figure that out???

10/10

Exceptional

13 Oct 2025

Suzanne

Yes pet friendly we saw. Like kitchen tools Like the counter and desk space

Leisure

10/10

Exceptional

17 Sep 2025

felicia

My home away from home when I'm in town...no complaints ever!!!!

Business_and_leisure Friends

10/10

Exceptional

01 Sep 2025

Barkos

Rooms were spacious and clean. The staff was friendly and welcoming.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Verified traveler

Enjoyable stay

This day was great. I would definitely stay at this place again and I will definitely recommend it.

Friends_and_family Family

2/10

Poor

30 Jul 2025

Mai Der

Arrived at 3:20pm and was told our room wasn't ready. The manager, Derek, told us to give them 15min the room is still being cleaned. We said okay and waited in the lobby for an hour and decided to just leave and come back. Derek said 3 housekeepers are working on the room as a big mess was left from previous booking. Upon returning (3 hrs later) there were crumbles all over the counter, floor wasnt vaccumed, all bedside tables were not wiped down and sticky. Plastic shower liner was moldy. Bedsheets didn't appear to changed...NEVER AGAIN.

Leisure Family

6/10

Pleasant

20 Jul 2025

Jannell

It was ok

Family

8/10

Excellent

17 Jul 2025

Chuchi

Good customer service.

Friends_and_family Family

6/10

Pleasant

06 Jul 2025

Narahari

Slightly disappointed but hotel is ok

Asked for daily change on checking in, had to ask next day again? What was the point in asking at check in? Side door was locked even when swipe showed green. Had to ask for sheets and pillows for addl guest booked.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Mike

I liked it because first of all it was pet friendly. Very convenient. Staff was nice. The only thing that was not good was our room wasn’t ready. But to make it up we were given another room with a free upgrade. That was great. So we will be back again.

Leisure Pet

6/10

Pleasant

31 May 2025

Ahmed Adnan Abdulr

The staff weee nice. But my experience was bad. The first time we entered there was a row with a client. Then our room kept being held up. Another family came and their reservation was canceled. We ended up getting our room at 04:30 pm. The staff were apologetic but hapless and they ended up upgrading our room. The room was nice but the shower box was cracked and had stains.

Leisure Family

6/10

Pleasant

01 May 2025

Rebecca

Hot tub and pool was closed.
The kids playing on the basketball court were extremely loud in the morning.
Breakfast options were very limited.
Parking limited.
Very disappointing overall.

Leisure Family

6/10

Pleasant

23 Apr 2025

kevin

Ok But Not Great

We booked this hotel because it had a pool and hot tub. Both were closed for repairs. Which wasn't listed on the booking info nor on the hotel website. Secondly our room was a suite and was quite spacious but the bed had no boxspring and was maybe a foot off the floor and somewhat uncomfortable. Not what I expected from stays at other TownPlace Suites

Business

10/10

Exceptional

10 Mar 2025

felicia

Will definitely be back again

Leisure Family

10/10

Exceptional

28 Feb 2025

Steven

I'll be back

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Suzanne

Allowed early check in and late check out
Love the table counter space

10/10

Exceptional

08 Feb 2025

Dennis

It was great

4/10

Poor

02 Feb 2025

Ryan G

Property is going through a remodel. Fire alarm went off in the early morning hours. No pool access as promised. No shampoo in the bathroom and no hot water. Drunk person at 2:15 yelling outside and staff did nothing to control this.

Leisure Family

4/10

Poor

23 Jan 2025

walter

When we got there the pool/hot tub were not working and there was nothing said when regestering. Then we seen the ice machine was out of order.
Our room was very nice, and the arrival temperature nice and warm.
Our shower was cold water only, when we told the guy at the desk he only said it will be worked on tomorrow, did not offer to move to a different room or anything. Than at 2am they started working in the building, hammering, sawing etc., very loud.
At 6 am the fire alarm went off, killing our ears, when we got to the entrance they told us nothing. Then finally they turned off the alarm. Again upon leaving they said nothing

Leisure Partner

4/10

Poor

21 Jan 2025

Verified traveler

SOFA BED is NOT a sofa bed!!! If the app would let me upload pics i would but please be area of the \"sofa bed\". It flips into a HARD flat bottom that front desk explained they could bring comforters to build a \"bed\". Wow!!!!!!!!!

Friends_and_family Friends

6/10

Pleasant

08 Jan 2025

Linda

Lots of road noice and room heater fan kicked on multiple time even though off

Business Self

10/10

Exceptional

04 Jan 2025

Suzanne

Very polite

6/10

Pleasant

28 Dec 2024

Robin

Christmas at TownePlace 2024

Our stay at TownePlace Suites had its pluses and minuses. The staff was very friendly and helpful, no matter what shift.
Our first morning, there was some sort of power outage and breakfast was late getting out. This was a minor inconvenience and by the second breakfast still had electrical issues, but it went off without a hitch. We were in Room 417 (2 bedroom suite). The suite was well laid out and very clean. The difficulty with the suite was the inconsistent and obvious slope to the floor, the kink in the hot water line in the kitchenette which did not provide much water or any hot water, the clogged drain in the bathroom, and the condition of the hall down to the elevator (other guests just throw their bagged garbage by their door along with towels for staff to pick up.
We had stayed across the way at another Marriott Hotel in October and they said at that time, all the remodeling should be completed. They were still laying tile on 12-23 and they put up the front desk on 12/27 when we left. The pool was closed as they were storing supplies on the pool desk. That was the one thing that we had up our sleeve to keep the grandkids happy. We would probably go back as it is convenient to family, just don't think we would stay in Room 417 again but on the other end where the water heater is!

Friends_and_family Family

4/10

Poor

23 Dec 2024

Diane

The actual room was quite nice with a comfortable bed, lots of floor space and a kitchenette. The rest left something to be desired. To get to the room you needed to navigate around construction material and equipment left strewn in the hallways and lobby. Saturday breakfast was not completely stocked until at least an hour after breakfast was to have started, and before that time the coffee and hot water in the air pots was quite cold.
Even after calling and confirming the availability of a hot tub and pool (possibly by 3rd party booking agency-I'm not sure) they were both off limits to guests.
The staff didn't seem to want to be there and didn't seem to have anyone in authority. Desk clerk was playing with her phone, the person making breakfast came late and the gentleman who started breakfast seems visibly upset by the situation.
Once again, the room itself, was quite nice.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Christopher

Nice property they are in the middle of revonation

Leisure Partner

6/10

Pleasant

08 May 2024

Elda

Naperville is a beautiful town, we were there for the first weekend in May and the weather was great. The hotel needs taking care of it's a bit rundown, I'm sure it's seen better days.

Friends_and_family Family

6/10

Pleasant

07 May 2024

Nicholas

3/5 stars due to dated room, elevator had an odor and also seemed dated. Staff were excellent and friendly. Breakfast was adequate. Called ahead before booking on Expedia and staff member told me pool and hot tub would be open but then both were closed and have been for some time due to renovations which timeline wasn’t certain when I asked staff member at check-in. Beds could be updated as well. Location is a great convenience - near everything and Top Golf, for the golf enthusiast. Worth the stay once renovations are completed, hopefully.

Business Friends

10/10

Exceptional

25 Apr 2024

Claudette

Three friends and I were originally booked at this property but due to construction they moved us to the Fairfield Inn across from them, which was fine. We were notified before we arrived and everything went smooth and we all had a nice stay.

Business Friends

8/10

Excellent

21 Apr 2024

Sandra

It was a great stay - just wish I had know the pool & hot tub were not in working order.

Leisure Family

8/10

Excellent

24 Mar 2024

Kimberlee

Yolanda at the front desk was the BEST! So personable and friendly.

Breakfast was not great but typical for a continental breakfast at a hotel.

Leisure Partner

6/10

Pleasant

10 Mar 2024

Eileen

Hotel was okay. Room was large and gave us some extra room. Not much put out at the buffet for the breakfast on Saturday morning. Hotel seemed quite empty. Our room was not touched by housekeeping on Saturday. We could have used a few additional towels as well. We will not return to this hotel during future visits.

Leisure Partner

2/10

Poor

04 Mar 2024

McKenzy

Dirty

8/10

Excellent

16 Feb 2024

Verified traveler

The room was great, comfortable beds and well stocked kitchen. The breakfast was not great- coffee was cold, they didn't keep the food well stocked. We chose this hotel because it had a pool and hot tub, but they were both closed. The hotel should have notified us that the pool was closed prior to our arrival. That was disappointing!

Friends_and_family Friends

6/10

Pleasant

25 Jan 2024

Damion

Had a leak so the first floor smelled like mildew for the first few days. Stayed 6 nights and the room cleaning team didn’t come once. Had to ask front desk for more toilet paper and a young kid wasn’t very friendly about it.

Business_and_leisure Partner

2/10

Poor

05 Jan 2024

Patrick

One of the room heater was inop and the bed was lumpy, the fire alarm went off 3 time due my stay.

Business

8/10

Excellent

10 Nov 2023

Akil

Please change and rotate your breakfast options

Business Partner

4/10

Poor

07 Nov 2023

Verified traveler

No cleanliness

Not very clean with garbage overflowing and no room cleaning service for 3 days even when requested.

Friends_and_family Family

2/10

Poor

23 Sep 2023

Janet

Hard to find within the industrial complex; overwhelming smell of chlorine in lobby; narrow hallways which had not been vacuumed and smelled of sweat and mold; incredibly small bathroom with limited lighting; noise from freeways was overwhelming; breakfast of stale bread and stale cereal. I booked because it was called a Marriott Bonvoy. Regardless, this hotel was unpleasant.

Leisure Self

10/10

Exceptional

17 Sep 2023

Jenny

Traveled with our dog. There is a very nice walking path around a pond.

Leisure Pet

10/10

Exceptional

14 Sep 2023

Armando

Nice size rooms decent breakfast all around good experience.

Partner

10/10

Exceptional

27 Aug 2023

Josetta

Great stay

It was great!

Friends_and_family Family

10/10

Exceptional

22 Aug 2023

JOSEPH

The room we were in was close to the highway, so it was a little noisy.

Leisure Partner

10/10

Exceptional

19 Aug 2023

Keisha

The hotel was convenient to major highways and shopping. I like the spaciousness of the room,my kids had plenty of space. It was nice to have a pool and hot tub to wind down in the evenings.

Leisure Family

8/10

Excellent

15 Aug 2023

Jesus

Wish it was a little more updated

Leisure

8/10

Excellent

06 Aug 2023

partha

OK hotel, but shows its age

Location good, older building. Breakfast barely anything. See a wifi charge even $4.95x4 for 3 nights stay, called the hotel and hoping they'll take it off. Room/suite size was OK, kitchen good, bathroom small - shows repair patches, beds just OK. Met our requirements for having a kitchen in the suite during our trip - due to diet requirements, we balanced eating outside vs. home food for kids.

Friends_and_family Family

4/10

Poor

05 Aug 2023

Jena l

We stayed at this property preCovid and it was a very nice property! It now is run down! We booked 6 rooms 4 of which stunk like dirty feet and musty. The room types that we booked months in advance, 2 bedroom 2 bath, we were told were not available at checkin. They were overbooked and wanted to give us a basic room with 2 beds 1 bath. After spending 45 minutes complaining they finally weren’t “overbooked” any longer and we received the rooms that we had originally reserved. There was no manager on-site or available so the desk clerk did his best. I l called Marriott and was told they couldn’t do anything to help it is a local issue. The breakfast is nothing to write home about. It is a pet friendly hotel and the vast majority of people staying had dogs. They even brought them into the breakfast area during breakfast. We will NOT stay here again! If you do book here, have a backup plan!!

Leisure Family_with_children

8/10

Excellent

13 Jul 2023

Michael

The hotel is a beautiful facility and the front staff was attentive and friendly. Our room was clean and the bed was very comfortable. My main issue was with the breakfast staff. We stayed three days, and on more than one occasion various food items and the coffee had run out, with no one in sight to take care of it. On the last day there was no scrambled eggs, and I was told they didn’t have any left. You would think someone would have made an effort to buy some eggs at a local grocery store that morning to prevent that from happening, but no one made the effort. I was really surprised and disappointed with how poorly the breakfasts were being managed.

Leisure Family

8/10

Excellent

06 Jul 2023

Pam

Amenities- pool, breakfast, room set up.

10/10

Exceptional

30 Jun 2023

Dana

Area made it convenient.

Leisure Partner

6/10

Pleasant

30 Jun 2023

Cathy

Our stay was fine but the property is tired. Our room was clean but everything seemed tired.

10/10

Exceptional

29 Jun 2023

Greg

Great staff

Business

8/10

Excellent

24 Jun 2023

Mary

Excellent clean room with fridge and stove

Leisure Self

10/10

Exceptional

16 Jun 2023

Michael

Room was spacious and well laid out. Bathroom was clean and the bed was very comfortable.

Leisure Partner

6/10

Pleasant

29 May 2023

Nicole

Would not recommend

Hotel room was not clean toys from previous children left in room and hair in the beds. Called front desk they told us we could change our own sheets. Ridiculous for a $200 a night hotel stay. Would not recommend to anyone.

Friends_and_family Family

10/10

Exceptional

26 May 2023

Michael

Absolutely wonderful service as always!

Leisure Family_with_children

10/10

Exceptional

17 May 2023

Susan

The staff was friendly, and the location very convenient to highway and train. The bed was comfortable and shower had great pressure!

Business_and_leisure Self

10/10

Exceptional

16 May 2023

Kevin

Nice location

Leisure Family

10/10

Exceptional

11 May 2023

Christine

Everything was clean and staff were very friendly

Leisure Family

8/10

Excellent

04 May 2023

Gidget

Great location, great breakfast

Business Partner

10/10

Exceptional

09 Apr 2023

Michelle

The staff was great!

10/10

Exceptional

18 Mar 2023

Perry

Great staff. Very polite and efficient. The breakfast was one of the better free breakfasts I've seen lately. The room was roomy and laid out well. My only complaint would be the TV was on the small side.

Partner

8/10

Excellent

06 Mar 2023

Jemille

I stayed here with my 2 daughters, the pull out bed was not comfortable for them, it was mostly springs so they slept with me. The shower could of used a cleaning there were hair shavings and what i could only hope to be conditioner on the shower wall. Other than that everything else was great. Staff was very nice and accommodating. Would definitely stay again

Leisure Family_with_children

10/10

Exceptional

29 Jan 2023

Florie

We had a really great time with family and friends! We did see a couple of worms by the pool, so that should be addressed. But otherwise, the hotel was clean, the room was spacious, and we would stay again!

Friends_and_family Family

10/10

Exceptional

04 Jan 2023

Daniel

I will stay here again.

I had an excellent stay here. The staff we very attentive and room was ideal.

Business

10/10

Exceptional

24 Dec 2022

Robert

The staff was very friendly, polite and helpful. I witnessed staff provide food to a family that arrived late for breakfast. Clearly the staff cares. Housekeeping was friendly and provided great service when requested. Everything met or exceeded expectations from the breakfast to the indoor pool and hot tub to ample parking to the size of the rooms. There is a Cracker Barrel within walking distance.

Leisure Family_with_children

10/10

Exceptional

11 Dec 2022

Karen

Nice hotel

The room and hotel were clean.

Business

8/10

Excellent

23 Oct 2022

Philip

.oved the suite

Leisure Family

10/10

Exceptional

18 Oct 2022

Myles

Spent the weekend for my birthday and I had a great time. I was greeted right away when I walked in and she was very friendly and nice. I think her name was kayla I don’t remember sorry. Breakfast was great. And then checking out was so easy and and the manager was nice and made me feel welcomed even though I was checking out. I will definitely be coming back. Very nice and quiet hotel which is what I like the most

Self

10/10

Exceptional

11 Oct 2022

Alfred S

Can't say enough about the cleanliness of the property together with staff's courtesy. Would stay here again!

Leisure Family

10/10

Exceptional

30 Sep 2022

Jane

The room was great, comfortable beds. The added living area and kitchenett was a nice addition. Hotel was in a good location. Naperville is a beautiful city.

Leisure Friends

10/10

Exceptional

26 Sep 2022

Wendy

Great Service, nice amenities.

Partner

10/10

Exceptional

19 Sep 2022

David

Exceeded expectations at every turn. Room was big and nicely equipped. Breakfast was expansive and high quality. Nice indoor pool and hot tub.

Leisure Partner

10/10

Exceptional

20 Jul 2022

Tracey

Room, staff, and breakfast were all great. Location was very convenient for travel in the area.

Leisure Partner

10/10

Exceptional

07 Jul 2022

Judy

Room was beautiful and comfortable. In-room coffee, while convenient, was not worth drinking. Happy there was coffee in the lobby.

Shower surround was glazed over, and was peeling off in 2 spots. Otherwise, room was very updated and kitchen was well equipped.

Business_and_leisure Family

2/10

Poor

10 Dec 2021

Carlina

Hotel was ok. However for the price of suite the continental breakfast was cheap, and disgusting. The suite is advertised as having a full and stocked kitchen. Mines wasnt and when I left a comment politely advising them, i received the rudest email saying Im sorry you dont know how to look. Lol, the kitchen is tiny and I looked in ALL the cabinets, the room only had plates, no silverware, a coffee pot and no cups. Go elsewhere, their rude attitude from corporate definitely explains the state of facility.

Leisure Family

10/10

Exceptional

04 Nov 2021

Tanishia

Family

😊 Great !!!

Friends_and_family Family

10/10

Exceptional

08 Aug 2021

Verified traveler

The best part of our stay was interacting with Kaylee at the front desk. She was friendly, helpful, and always had a positive attitude. She tried to help whenever possible (and didn't hide from guests like another front desk staffer tried to do). The general manager was also very helpful and kind.

Our room was very nice, clean, and just the right size for the two of us. Our only complaint about the room is that it always felt a bit humid, even though we had the air conditioners serviced.

Business_and_leisure Family

10/10

Exceptional

03 Aug 2021

Verified traveler

Great Suite!!

Leisure Family

10/10

Exceptional

01 Jul 2021

Verified traveler

Noisy people upstairs at 3 am otherwise excellent

Leisure Self

8/10

Excellent

27 Jun 2021

Verified traveler

The sofa bed was not comfortable at all

Leisure Family_with_children

10/10

Exceptional

20 Jun 2021

Verified traveler

The room was very clean and the bed was comfortable and relaxing! We really enjoyed our stay!

Leisure Partner

10/10

Exceptional

09 Jun 2021

Pramod

Very comfortable and clean

Stay was very comfortable. Rooms were spacious and clean. I got a free upgrade which was a pleasent surprise. Breakfast had many options. Overall the service was excellent.

Friends_and_family Family

8/10

Excellent

01 May 2021

Verified traveler

Found a few dead bugs in the window and pool area but other than that a great stay with our grandson. Dinner nearby to walk to!

Friends_and_family Family

10/10

Exceptional

19 Apr 2021

Verified traveler

Everything was perfect.
Staff was wonderful.
Amenities were great.
Loved the rooms

Friends_and_family Family

10/10

Exceptional

18 Apr 2021

Paul

Wonderful Stay

Loved staying here. The bed was comfortable, the pillows were amazing. Breakfast wasn't much because of covid but we took advantage of the kitchenette and made our own. Being next to the interstate was a little noisy but not terrible. Very friendly staff. Pool was open but needed reservations, hot tub was not. Overall, one of the better places we have stayed at and will stay again if we go back to the area.

Partner