Name: Red Roof PLUS+ Chicago - Naperville
Address: 1698 West Diehl Road, Naperville, 60563, US

2/10

Poor

28 Jul 2026

Nouran

The housekeeper only comes once a week depending on what floor you are in. There was a male staff member who was very snarky, and they claim to be a smoke-free hotel while the entire place smells like smoke. And they charge my card twice and called for a refund and they still didn’t do it after they promised they would. I had to fill out a claim via my bank. My first and last time at Red Roof Inn

2/10

Poor

28 Jul 2026

Jeffrey

The night that we arrived, the Front Desk the person that had to let us in our rooms as they were unable to make keys as we walked to our room. There were several people outside our door smoking, talking very loud the room I do have to say was OK it was clean. The next morning I went down to get room keys. There was a sign saying I’ll be back in 10 minutes. 20 minutes later. Someone shows up at the front desk. There was like five people waiting felt very very unsafe with the whole situation will not be back. Definitely will not be back.

6/10

Pleasant

26 Jul 2026

agustin

Never get a clean towel, a lot of garbage all over the place

4/10

Poor

26 Jul 2026

Ozzie

The room had really heavy pet odor. Beds squeaked. Clean enough but the pet smell made it awful. It’s in a nice neighborhood but looks rundown compared to other hotels within the same parking lot.

10/10

Exceptional

21 Jul 2026

David

was able to sleep, liked the balcony

Family

2/10

Poor

19 Jul 2026

carlette

Hotel is rundown had to get another hotel

Family_with_children

10/10

Exceptional

13 Jul 2026

LuzMariana

Front desk staff on friday was so nice
Rooms are very clean and modern, perfect area for food. Overall great place

Self

2/10

Poor

12 Jul 2026

Vicente

I checked on July 7th until July 12th. I was informed there was no hot water I asked if I can get an immediate refund I was told it’ll take 3-7 days so I had no choice but to stay. The minute walking into the room I seen roaches. Called the manager she ignored the comments about roaches and said she’ll give me a refund for the 7th. They didn’t know how long the hot water was going to be off it didn’t get fixed until the night of the 11th. So I went almost 3 days with no shower being the water was freezing. Boyfriend went there and asked to switch rooms being we had roaches. They told him no rooms wait until the morning. We walked around the hotel and seen plenty of rooms with open shades that weren’t occupied and beds were made. The next morning we were told we can’t switch rooms. So we had to deal with these conditions for our 3 day stay extremely unexceptable. I should have known this place was gonna be ghetto the minute I walked in and the lady had an attitude with a customer on the phone and put the phone down saying she wasn’t gonna deal with her. And then did it again on another phone call ! I will never stay in a red roof again !!!

Partner

2/10

Poor

07 Jul 2026

Alex

THIS IS NOT A SMOKE FREE ESTABLISHMENT.
There are people smoking constantly here.
This is right next to a highway, and there are horns and sirens all night.
The mirror points light from the streetlight directly at the head of the bed.
The curtains don't close all the way, so people can see in your room.
The AC doesn't work, the staff are overwhelmed and stressed, and taking personal calls while there is a line of 20 people trying to check in/out.
The rooms are old, damp, and falling apart.
There were loud patrons talking and yelling and playing music all night.

I can't get a refund for four out of the five nights, and no one will help.

4/10

Poor

05 Jul 2026

Silvana

My room was very small I ask for handicapped wheel chair accessible with roll in shower but I got a bathtub instead. Smell like some one smoked in the room.

Partner

8/10

Excellent

03 Jul 2026

Eugene

Even the house keeping staff was friendly and efficient

8/10

Excellent

13 Jun 2026

David

Staff friendly. Clean room

Self

2/10

Poor

12 Jun 2026

J

Room was dirty and run down. Staff was horribly rude if you need assistance and tv didn’t work but they wouldn’t move us or fix it

Partner

10/10

Exceptional

09 Jun 2026

yasmeen

Everything was really good but I really appreciate yall

Friends

4/10

Poor

20 May 2026

Curtis

Room was still dirty and beds was still a mess with the room smelling like pee

Partner

2/10

Poor

19 May 2026

Ruben

The property was run down and it looks like a tenement housing; they advertise weekly rates on a banner. People were hanging out in front of their rooms since. We cancelled our reservations and took the loss.

Family_with_children

2/10

Poor

17 May 2026

Baltazar III

Foul odor in rooms. Improper smoke of weird substances resonating into rooms. Activities from sketchy customers allowed on site. Not family friendly due to improper activities on property. Be careful to not ingest dangerous substances from the air. This has a touch of skid row.

10/10

Exceptional

17 May 2026

Derrick

I would stay there again.

Family_with_children

6/10

Pleasant

16 May 2026

Silvia

They charge me an extra \"deposit\" when l check, which it supposed to give it back when l check out, and l havent get it back

Friends

6/10

Pleasant

04 May 2026

Seth

It's ok. Nothing bad...just a room. No fridge or microwave

Business

10/10

Exceptional

26 Apr 2026

Ud

I really appreciate the Expedia who helped to booked my reservation but not satisfied with the hotel as they charged me extra as they couldn’t find my reservation in their system. They don’t know what they suppose to do . But really happy with Expedia on line service.

Pet

10/10

Exceptional

21 Apr 2026

James

Great

2/10

Poor

20 Apr 2026

Maria E

Muy sucio y no dan mantenimiento de limpieza

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Nathan

Great staff polite house keepers

Self

8/10

Excellent

13 Apr 2026

Eddie

Staff and cleaniness was top notch but the place looks and smells old

Self

6/10

Pleasant

11 Apr 2026

Michele

Kenney was phenomenol. He was courteous and helpful. He is one in a million. Thank you Kenney. 💛
Got 3 rooms. When my son entered his room, someone was already occupying it. His family got upgraded to a new room no charge, but it smelled like fish and we elimated the smell with body spray. My other son's room smelled of mold and there wasnt a plug for the daughter to take a bath. My room was very nice and clean, but our coffee maker, a light, and a plug in did not work.
Workers came up to one of my son's room late at night verifying someone was staying in the room. Very thin walls. 2 Grandkids were kept up by banging of a bed against the wall. If you know what i mean.
Again, kudos to Kenney, he is a wonderful individual. Thank you for your warm heart.

Family_with_children

10/10

Exceptional

11 Apr 2026

Jasmine

Clean rooms

Friends

4/10

Poor

03 Apr 2026

PHILIP

There was hair on the bed sheet

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Kourron

Staff provides excellent service and accomodation!

Self

10/10

Exceptional

23 Mar 2026

cody

Very clean room. Extremely surprised. Other locations are not as nice. Front desk lady was super kind.

10/10

Exceptional

19 Mar 2026

Nathan

Good staff clean rooms and good housekeeping

10/10

Exceptional

19 Jan 2026

Jimmie

Room was very clean actually Everything was Quick check in

6/10

Pleasant

22 Dec 2025

Travis

The staff was great and the room was acceptable and clean

The place is obviously outdated, but it's not terrible in any particular way, and was a great value, I would gladly stay here again

Family_with_children

6/10

Pleasant

19 Dec 2025

Azad

Yes

Self

2/10

Poor

16 Dec 2025

Delovely

The area was sketchy, the sheets were dirty, and I didn’t feel safe.

Business Self

6/10

Pleasant

15 Dec 2025

Ross

We reserved a king size bed and was given a double bed. The internet was very spotty at times.

10/10

Exceptional

13 Dec 2025

Craig

Great

Business_and_leisure Self

10/10

Exceptional

13 Dec 2025

Craig

Great Everything

Business_and_leisure Self

10/10

Exceptional

04 Dec 2025

Craig

Ok good

Business Self

4/10

Poor

30 Nov 2025

Tykeya

Room had an odor & air conditioner was damaged. my room was really far from the customer service area and we literally got snowed in. No use in complaining and trying to get a new room. Cheap price cheap experience

Business Self

6/10

Pleasant

24 Nov 2025

Ashley

Awesome service at the front desk. Very friendly and courteous. We were assigned the first floor but last room at the end right on 59. We were worried about the noise but it was fine inside. The parking lot had a few stragglers making TicTocs. Over a fine stay. But I’m not sure why it’s advertised as a RR plus.

Partner

8/10

Excellent

24 Nov 2025

Sindhu

Cleanliness and staff are good.

8/10

Excellent

18 Nov 2025

Richard

Good parking, Good staff. Quiet Building.

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Ross

Ac is very old and couldn't read the panel do to it extremely faded. I wish they had more channel options.

Partner

8/10

Excellent

16 Nov 2025

Richard

Room clean, staff nice

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Beth

Clean

Partner

10/10

Exceptional

13 Nov 2025

Tiffany

Clean rooms nice staff

10/10

Exceptional

10 Nov 2025

Tiffany

Very nice and accommodating the front desk staff, especially Kenneth was amazing

4/10

Poor

09 Nov 2025

Sindhura

Here’s a more casual but still decent rewrite of your review:

> The staff were really nice and helpful, and the rooms were okay, but not quite worth the price. It didn’t really live up to the ratings. The price feels a bit high for this kind of place. It’s fine for a quick overnight stay if you’re traveling and just need a place to crash, but I wouldn’t really recommend it for families.

6/10

Pleasant

07 Nov 2025

Dane

Everything was ok I just haven’t gotten my deposit back yet

10/10

Exceptional

07 Nov 2025

Alglozia

Absolutely impressed

8/10

Excellent

03 Nov 2025

Julie

I can't say enough and would most definitely stay again. I don't like spendinh a lot of moneu on accomodayions whrn I'm just stopping overnight and off again in the am, but I'm past the days of being able to look past questionable practices regarding cleaning and general up keep, also I had two high school girls on a soccer tournament weekend who were in no mood to deal with subpar accomodations when everyone on team choose a triple the price hotel down the street.

Room Review:
Two Double Bed Deluxe
- It looked exactly like the picture on Expedia. I'm not joking. Beautiful.
- Fridge and microwave were clean and worked like they were new
- I'm not sure what the upgraded to Premium sheets were like, but Deluxe sheets were soft and cozy.
- The water pressure was terrific.
- Only two towels in the room, my only complaint, so I would call ahead and make sure to pick up more upon check-in.
- The bathroom and sink area were not only spotless, but with the decor and decision making put into the actual shower/bath combo, toilet, and sink style, I would have guessed I was in a hotel similar to where the rest of our team stayed. Wonderful!!
- I am hands down picky about a bed. I am very happy to report that when I say the bed was comfortable. IT WAS COMFORTABLE. Even my picky teens were thrilled after a full day of soccer games and driving 5 hours to get there.

8/10

Excellent

02 Nov 2025

Ryan

Clean room

Leisure Self

4/10

Poor

26 Oct 2025

Sridhar

Stayed for 2 nights and they dint even clean the room

Leisure Family

2/10

Poor

23 Oct 2025

Samuvel Tamilselvan

Dirty room, more dirty ac, it took 40 mins to take bath then imagine the pressure of the showers. Smelly room. Never go again.

8/10

Excellent

17 Oct 2025

Aman

Decent one

Leisure Friends

2/10

Poor

16 Oct 2025

Queterria

The rooms smelt like meld

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Stephanie

Nice location.

4/10

Poor

14 Oct 2025

El Housseine

too old and not clean

Leisure Family_with_children

10/10

Exceptional

14 Oct 2025

shaun

Good location. Nicely furnished, clean well maintained rooms

4/10

Poor

13 Oct 2025

Paul

The light over the bed was out when I checked in. I advised reception. Nothing was done. The toilet tank ran constantly, making noise. No housekeeping during my stay. Lots of chipped, worn paint, plus the corridors particularly around the elevator are quite worn. Not much maintenance for some time, apparently. You get what you pay for.

2/10

Poor

11 Oct 2025

Roger

The Internet did not work at all and could not work that night . The staff gave a number to call to fix it myself . Terrible service. Also i paid for premium bedding and snacks. Did not get anything at all.
Very disappointed.

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2025

Craig

Yes

Business

2/10

Poor

05 Oct 2025

Robert Scott

Brother is handicapped. Made reservation for 2 nights—Friday and Saturday in a handicapped room. Called the Hotel itself to verify he had it for 2 nights. They couldn’t give him a walk in shower for both nights, so we opted for the tub with safety rail for both nights. He has a serious balance problem and needed this safety measure. He opted for use card on arrival instead of using prepay because he wanted to use a different card than the night before. While he was at a reunion event they cleared his room, rented it someone else, refused to give him his things back, and refused to give him a receipt. Now they are charging him twice as much for a whole NEW reservation for tonight, and he needs the handicapped room, they haven’t got another, and needs to get ready for tonight’s event— which was the main reason for the trip in the first place.

Self

10/10

Exceptional

05 Oct 2025

Virgie

Good

8/10

Excellent

03 Oct 2025

Paulina

Was a decent red roof and great area to stay in- lots of food and lots to do

Business_and_leisure Pet

6/10

Pleasant

29 Sep 2025

Shannon

The only complains I have are very minor. Larger bath towels,and an in room coffee pot/kerug

Leisure Self

8/10

Excellent

28 Sep 2025

Rita

Good but no coffee cups for coffee. They do not bring new towels each day . Staff was glad to help

Business Family

10/10

Exceptional

25 Sep 2025

Kate

Great

2/10

Poor

22 Sep 2025

Ahmad

Not good

10/10

Exceptional

20 Sep 2025

Brandon

I enjoyed my stay!

Business

10/10

Exceptional

18 Sep 2025

Ivan

Excellent front desk dude!

8/10

Excellent

14 Sep 2025

Heather

TV in our room did not work

Leisure Family

8/10

Excellent

05 Sep 2025

Michael

Looks weird from outside. Got the job done though. Bed was clean

2/10

Poor

31 Aug 2025

Faiza

Smells of urine. Sketchy area and sketchy people. Booked another hotel that very night. Would NEVER stay at this place!

Leisure

4/10

Poor

30 Aug 2025

Martin

Good

Ok

Business

6/10

Pleasant

28 Aug 2025

Lupita

Spend a little more and get another hotel

The pictures definitely look better. We couldn’t even see the thermometer number because of how old it is. It wasn’t dirty but it’s definitely very outdated. Just spend the extra $ and get another one

Partner

8/10

Excellent

25 Aug 2025

Stewart

Room was good but there was a section of baseboard that was off the wall

Self

6/10

Pleasant

24 Aug 2025

jacklynn

There were no soaps in any of the dispensers which was listed in the description so i didn't have what i needed plus the TV was having issues working. The toilet didn't feel stable so i checked and one of the fasteners that holds it in place was completely off. Staff is very friendly though. It did feel clean. Just a few hiccups.

Leisure Partner

2/10

Poor

20 Aug 2025

Jarshae

Unfortunately when I checked into my room the bedding was filthy and the sheets were covered in hair I immediately notified the front desk and was given another room upon checking my 2nd room I observed that the air conditioner was broken missing the face of the air conditioner it didn’t work how it was supposed to but at that point I was in deep need of a place to sleep for the night so I didn’t complain the bedding was clean so that was okay with me.

Business Self

6/10

Pleasant

19 Aug 2025

Pedro

Falta limpieza

4/10

Poor

11 Aug 2025

Kelsey

Staff was nice, bed was comfortable. But room smelt and the tv didn’t work.

Leisure Family

10/10

Exceptional

08 Aug 2025

Inci

Great customer service, clean, overall great 😊

6/10

Pleasant

07 Aug 2025

Verified traveler

Naperville Visit

But for the smell of pee in the elevator, I'd say the overall experience was good and the room decor and renovation was great. Will stay again if the elevator is cleaned up. Had to avoid it on my way out.

Friends_and_family Friends

10/10

Exceptional

06 Aug 2025

Kathleen

The staff is friendly and helpful.

Business_and_leisure Pet

10/10

Exceptional

04 Aug 2025

Maria

good

8/10

Excellent

30 Jul 2025

Isaiah

Its very quiet there. Very clean and the sheets keep you right

Self

10/10

Exceptional

30 Jul 2025

Martin

Great wonderful quiet, peaceful, clean great hotel

Business

10/10

Exceptional

29 Jul 2025

Kathleen

Staff is helpful and friendly and most guests are sociable.

Business_and_leisure

10/10

Exceptional

29 Jul 2025

jacklynn

Overall good experience

Leisure Family

6/10

Pleasant

28 Jul 2025

Jennifer

The only good thing was the price

Leisure Self

2/10

Poor

28 Jul 2025

Lola

One week and no room service I can’t breathe. Oh my God that was so bad. I don’t like it.

2/10

Poor

26 Jul 2025

elizabeth

Leak in the ceiling and they are doing anything for us. It was dirty and loud! Horrible customer service

8/10

Excellent

20 Jul 2025

Robert Dennis

Quiet. Restraunts close by.

Business_and_leisure Family

2/10

Poor

20 Jul 2025

Stephanie

Base on the area, the place was smelly with urine all the elevators and corridors. The lady receptionist was not very hospitable, the room has no amenities, the only good thing was housekeeping.

2/10

Poor

20 Jul 2025

Nelshier

Sink is leaking. very bad sinks

Leisure Family

6/10

Pleasant

20 Jul 2025

Yvonne

They did not provide doggie bags, there was poop all over.

10/10

Exceptional

19 Jul 2025

antoine

Nice and cozy

Leisure Family

2/10

Poor

16 Jul 2025

Verified traveler

Don’t use this hotel

Worst experience in life. Dirty and smelly room, full of dog hair and the mattress smell really bad. Flies inside the room.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Martha

The staff and the room itself were great. The property looks kind of shabby on the outside, but the room was clean and nice. I was hesitant to stay somewhere where the door opens to the outside instead of a hallway, but I didn't have any trouble. There's a Panera next door for breakfast.

Leisure Self