Name: Fairfield Inn By Marriott Chicago Naperville
Address: 1820 Abriter Court, 1820, Naperville, 60563, US

4/10

Poor

17 Jul 2026

Lawrence

Ok at best. Had to wait at desk 15 minutes before someone graced us with their presence. Hotel needs better cleaning and updates IMO. Not worth the cost.

Partner

6/10

Pleasant

28 Jun 2026

Rebekah

When we first arrived, our room wasn’t even ready. I was asked to come back. We came back after having lunch and it still wasn’t cleaned. I had to wait again with my elderly parents in the car. We booked a suite, and when we got to the room, it wasn’t as pictured. The breakfast selection was bare minimum and not great. There wasn’t any where to sit because it was so crowded. I would not stay here again.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Diana

Hotel is dingy & desperately needs updating — room was dark with yellow stains on the ceiling — no room service while I was there — the tv in the bedroom did not work — I reported this but nothing was done.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Mingming

I was given a room opposite to the gym, and next to the laundry room. It was so noisy that I did not sleep well. The breakfast was less than the Fairfield grade. The hotel does NOT live up to the Fairfield name. Beware and stay away.

2/10

Poor

24 Jun 2026

David

This was one of the worst hotel experiences we have ever had. During our stay, we found a bedbug in our room and immediately reported it to hotel staff. We were forced to pack up and move rooms in the middle of the night while traveling with our 3-month-old baby. This was caused stress and disruption to our family.

What has been even more disappointing is the way management has handled the situation afterward. We have been trying to obtain a refund for our stay, but have been met with delays, poor communication, and what appear to be repeated excuses. Management continues to claim they have not received emails from Expedia, despite ample time to resolve the matter. At this point, it feels like they are simply avoiding responsibility rather than addressing a legitimate customer concern.

Finding a bedbug in a hotel room is a serious issue, but the lack of professionalism, accountability, and urgency shown by management has made the situation far worse. Guests should not have to fight for basic customer service after experiencing such a significant problem.

I strongly recommend that travelers consider other accommodations. Based on our experience, this property has failed both in maintaining acceptable room conditions and in providing honest, responsive customer service when issues arise.

Family_with_children

6/10

Pleasant

21 Jun 2026

Brock

Room was clean and location was fine
Unfortunately someone tried to get into our room at 1 am. That was not a good experience. The person then was outside our room without a shirt on. We had to call the front desk. Needless to say it was a scary moment for the family. It made me wonder the safety of the hotel. If that didn’t happen our stay would have been fine.

8/10

Excellent

18 Jun 2026

Trent

We stayed here for nearly a week and overall had a positive experience.

Before arriving, I called to request a late check-in, and the staff were very accommodating. The employees who checked us in were friendly, patient, and welcoming, and every front desk employee we interacted with throughout our stay was kind and helpful.

One of the highlights was the complimentary breakfast. Food was consistently replenished, and there was enough variety that we weren't eating the same thing every morning. The hotel also offered complimentary coffee and water in the lobby, a guest microwave, a gym, pool, small market, and ice machines on every floor.

The biggest drawback was housekeeping. Our room wasn't cleaned for the first several days, and we eventually had to request service. The front desk explained that our room somehow wasn't on the cleaning schedule. Housekeeping also seemed rushed at times, but when we raised concerns, the front desk addressed them immediately and the housekeeper who ultimately helped us was very kind and thorough.

Other minor issues included a refrigerator that repeatedly shut off, requiring us to monitor it to keep food cold, and rooms that felt smaller than expected. Our curtain had a small tear, but it didn't affect our stay.

Toward the end of our visit, hallway wallpaper renovations outside our room were somewhat disruptive. A little advance notice would have been appreciated.

Overall, this hotel provided fair value for the price.

Partner

8/10

Excellent

08 Jun 2026

Andrew

Good value. Stayed 3 nights. Only issue was they didn’t have any milk Saturday morning for breakfast buffet.

Family_with_children

6/10

Pleasant

03 Jun 2026

Terri

The hotel was good, conveniently located and a good price.

Family

4/10

Poor

31 May 2026

Shannon

We will not be staying here ever again. Our room was dirty, and there was hair all over the bathroom floor. Despite numerous requests they did not come clean the room.

4/10

Poor

27 May 2026

Israel

Tried to get fresh towels, but staff said I had to coordinate with front desk. Memorial Day there were no plates or coffee cups. Food ran out an hour early. Manager was rude and flippant. Disappointing for a Marriott.

Partner

4/10

Poor

26 May 2026

Theresa

This property is in need of a good upgrade. It was not terribly dirty but could use a little closer observation. Elevator dirty, shower needs a good scrubbing . They do not clean while you are there , they dont notify you of this. The room was missing a iron. The shower door was broke. Breakfast was not so great. Its ok just not great for what you oay for.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Paul

I had a great stay in Naperville, highly recommend this hotel.

Friends_and_family Family

8/10

Excellent

25 May 2026

Randall

Staff were very professional. The rooms were clean and well maintained. The weight room could use some updated equipment. The pool could use better chairs and tables, but was a lovely respite for children after a day in Chicago.

Family_with_children

6/10

Pleasant

24 May 2026

Candace

The hot water in the sink was barely a trickle-we reported immediately but was never taken care of. There is only one trash can in the room and as the room is only cleaned every other day it was overflowing as were the public trash cans

Partner

4/10

Poor

23 May 2026

Joel

This hotel is incredibly dated and worn. The hall wallpaper is torn and peeling throughout. The furniture is old. My room smelled like a combination of curry and pot. I had to spray cologne throughout it to make it tolerable. The breakfast was average, but several people complained the waffle batter had gone bad and tasted spoiled. Cheapest brand hotel in the area but now I know why.

4/10

Poor

23 May 2026

Valentina

The hotel entrance wasn’t clean with a broken glass on the floor, swimming pool needs deep maintenance, there are ants in the room and cabinets were not cleaned ( we found bread with mold and smashed vegetables). They keep temperature in the lobby and breakfast area 82 F- ridiculous.
Breakfast was great!!!

Friends_and_family Friends

6/10

Pleasant

20 May 2026

Karen

We were given a room next to the pool and workout room and it shared a wall with the housekeeping laundry. It was therefore a very noisy room!

10/10

Exceptional

18 May 2026

Angel

Clean, good breakfast.

Family

4/10

Poor

12 May 2026

Ryan

It was a disappointing stay at this Marriott. It does not live up to the standards you expect from Marriott. The property and rooms are out dated. Cleanliness is the main reason I choose Marriott and this location was... lacking to say it nicely. Our room was not ready when we arrived after 3pm and had to wait an hour to get our keys, then we did not receive the room I selected when placing the reservation. When I spoke with the staff I was told they were too booked to give me a room that would accommodate us but after I pressured them they gave me another room that suddenly was now available. The room we got smelled like cigarettes, had stains on the comforter and the rest of the room was not Marriott clean. But yeah Breakfast was good....

Very disappointed in my stay at this hotel

Family_with_children

8/10

Excellent

01 May 2026

Daniel

I had a clean and pleasant room to stay in while recuperating from a medical procedure.
The desk clerk was pleasant and provided a very nice little welcome bag with a water bottle, cookies and small bag of chips. Nice, unexpected little touch.
The hotel interior was clean and well maintained.
The hotel exterior could use a little TLC. Some decent lawn care and landscaping would help a bit as the exterior looked a bit worn and tired.
But, overall the interior was much better and, again, the room was clean and comfortable.
And, the breakfast was decent. No complaints.
I happened to get a very good price for the room so, overall, it was a very good stay and I'd definitely stop back again for a night or two of accomodations.

Self

4/10

Poor

30 Apr 2026

Colleen

I booked this room through Expedia, Fairfield inn and suites Naperville IL. I have always trusted Marriott and have stayed at Marriott properties every year for most of my life. I know this Fairfield is not considered one of Marriott’s high-end properties, however, this last stay was far below what I expected from any Marriott property. The hallway walls as you enter the 2nd floor are all ripped up, couch in the lobby has been painted/patched, my room had several wall patches but not painted over to match, dented and dirty lamp shade, old coffee cup left in the shower, and the absolute worst lighting for vanity & shower area and terrible pillows. I had to go to my car to do my makeup before heading to work because it is so dark in the bathroom area even with every light on. The morning breakfast was subpar, waffle maker and hard-boiled eggs looked okay, but I didn’t try them. The rest was stale bread and inedible meat. Overall, I would expect this quality from a motel 6 but never from Marriott property. I've stayed at the Embassy Suites and Hampton both next door to this Marriott, and both were very nice. I would never recommend this place or stay here again. I am extremely disappointed that this would meet Marriott's standards and it will make me rethink any future Marriott stays. I will say that the staff I encountered were nice.

8/10

Excellent

27 Apr 2026

Trenna

The registration went easy and all the staff I interacted with were very nice.

Self

6/10

Pleasant

25 Apr 2026

Anders

First room

10/10

Exceptional

24 Apr 2026

Patric

It’s always clean and has great breakfast!

6/10

Pleasant

20 Apr 2026

Lilibeth

Curtain in room was ripped, they said it would be replaced and wasn’t. Did not offer to change room

4/10

Poor

20 Apr 2026

Julie

I booked a normal room and was put in a room for a handicapped wheelchair bound person. I tried to shower and washed my hair but there was no hair dryer available. I arrived Wednesday evening and immediately reported my accommodations to the front desk in which I was told there were no other rooms avaliable. Nothing was available for me until 7:00pm Friday
I had one more day to be there. Once I was moved the room was great this is what I expected in the beginning. I spent 2 and a half days in a frightening situation and miserably 🙃

Partner

10/10

Exceptional

18 Apr 2026

Randy

Yes, breakfast ser up was good

6/10

Pleasant

17 Apr 2026

Sridevi

Breakfast was OK. No microwave in room. There was a big hole in the middle of the curtain. Will not stay here again.

10/10

Exceptional

17 Apr 2026

Deyanira

I didn’t try the breakfast I was at a conference at the embassy suites

Partner

10/10

Exceptional

16 Apr 2026

Patric

Always a great place to stay for routine work trips

6/10

Pleasant

14 Apr 2026

Aaron

Breakfast and parking was good. Easy to find! Staff was always friendly and helpful.

10/10

Exceptional

13 Apr 2026

James

Great breakfast.

Family

8/10

Excellent

13 Apr 2026

Doris

Breakfast was good. Safe parking area

10/10

Exceptional

09 Apr 2026

Maryna

Мне нравится

Family_with_children

4/10

Poor

09 Apr 2026

Sarah

There was urine on the toilet in the bathroom in our room, the shower had build up and grime on the walls and the floors.
The room was clean enough, and the bed was fine.

Family_with_children

6/10

Pleasant

05 Apr 2026

chereea

The stay wasn’t bad. It hotel needs to be renovated

Partner

6/10

Pleasant

04 Apr 2026

shuntaro

The room and building is outdated

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Laura

Very clean and staff (Rohan) was super kind and helpful. Arrived well past check in and he quickly got me checked in. Great location, near a lot of dining and easy in/off with highway.

Self

10/10

Exceptional

30 Mar 2026

Laura

Loved it

Family_with_children

2/10

Poor

27 Mar 2026

Brian

See precious

10/10

Exceptional

24 Mar 2026

David

Clean room and same for rest of the hotel. Well maintained and excellent location!

Family

8/10

Excellent

21 Mar 2026

Nicholas

X

10/10

Exceptional

21 Mar 2026

Patric

Did I say WAFFLES!

8/10

Excellent

19 Mar 2026

Jasmine

The pool did not have proper upkeep and the toilet seat needed to be replaced in the bathroom.

Family_with_children

2/10

Poor

16 Mar 2026

Arthur

Needed much more attentions to the common areas to be cleaned

Family

8/10

Excellent

15 Mar 2026

Marlena

Very good for the price and close to a lot of nice restaurants.

10/10

Exceptional

15 Mar 2026

Victoria

That bed was a SO SOFT

Self

8/10

Excellent

11 Mar 2026

Meiha A

I checked in

6/10

Pleasant

11 Mar 2026

Paul

It was a $100 room. Breakfast was inedible. No microwave.

Partner

8/10

Excellent

08 Mar 2026

Elizabeth

On site parking. Only thing is that I had to wait 10 minutes to check in because front desk was on a phone call in the back and continued while checking me in.

Partner

4/10

Poor

08 Mar 2026

Rebecca

Pillows paper thin, hair on the shower walls, hallway smelled

Partner

10/10

Exceptional

27 Feb 2026

Megan e

It was clean, quiet, great location and staff was all super nice and accommodating

6/10

Pleasant

23 Feb 2026

JOHN

Room was clean, well lit, smelled clean, nice size. There were two tvs, one in each area. The dillema we had was that this eas an accessible room but the shower was not accessible. Bathtub had no shower seat in it and the handheld shower did not work. Standing in the shower was hard as I can only stand for a certain amount of time. Sitting on the tub held its own issues as it made it wet and slippery once you got out of the tub. They claimed there was a \"transfer chair\" but none was provided. I didn't see that claim until after. All in all, it was a very nice hotel.

6/10

Pleasant

16 Feb 2026

Sravan

One of the worst breakfast we ever had.

4/10

Poor

15 Feb 2026

Francis

This was my second stay at this hotel. I was regretting this booking the whole time I was there. The hotel is clearly aged and has not been well maintained. As we entered the hotel, the front desk attendant was standing out front, smoking a cigarette in front of the entrance. As soon as you enter the lobby it is filled with a strong curry odor. The trash cans were overflowing. There was a water dispenser in the lobby, but no drinking cups. When I asked for a digital key, the front desk, attendant said their system was not working. The room itself was clean, but as previously stated, had an aged appearance. Overall, the hotel needs both physically improvements, and also improve staffing and training. Would not stay here again.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Keith

Room stunk like dirty feet and both sets of curtains had major rips.

Leisure Family

6/10

Pleasant

09 Feb 2026

Amanda

Hotel was fine. Clean. Staff nice. The pool room was freezing cold, and we were specifically there for a birthday party to swim. When it was booked, they were notified of this, so this was upsetting. Besides that, the hotel was nice for the price. Breakfast was average for a hotel with a lot of nice options.

Leisure Friends

8/10

Excellent

01 Feb 2026

Darrell

Victor, was awesome with his customer service. He really help with our extended stay while we waited for our house to close! Awesome job!

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Bradley

The room was very clean and the staff was very friendly. Great options for breakfast.

Leisure Family

8/10

Excellent

18 Jan 2026

Barbara

Everything was fantastic except for the polarizing news channel that was on for breakfast was uncomfortable. Young adult men were bickering with older gentlemen regarding the topics, others were just sitting in silence or getting their food to go. Someone must have said something because soon after the channel was changed to sports and the entire room seemed to collectively relax. Conversations started up again, tables started to fill and people seemed genuinely more relaxed.

Leisure Family

10/10

Exceptional

12 Jan 2026

Daniel

It seems the parking lot has many cars use it as a short cut to another road. It makes backing out the space hazardous.

Leisure Partner

10/10

Exceptional

10 Jan 2026

nellie

Yea

6/10

Pleasant

01 Jan 2026

Luis

Pool was closed. Staff was less than friendly

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Kazi

Good hotel for the price

Business Family

10/10

Exceptional

22 Dec 2025

Kazi

Great stay for the price and staffs were very friendly.

10/10

Exceptional

16 Dec 2025

James Troy

No

6/10

Pleasant

13 Dec 2025

Jonathan

The Staff was accommodating. The property is pet friendly, that being said I had concerns about fleas being in the rooms.

Business Self

10/10

Exceptional

02 Dec 2025

Ellen

Check-in was easy, room was clean, neat and comfortable.
front desk was very helpful when we needed something to get the snow off our car.

Leisure Partner

4/10

Poor

23 Nov 2025

Nora

The hotel was not very clean, sheets had stains, and the overall cleanliness was not good

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Dawn

The room was clean and impressively so! The staff were helpful. When we walked in from outside, it smelled clean and fresh.

2/10

Poor

21 Nov 2025

Michael

They would do better just doing coffee and tea

8/10

Excellent

16 Nov 2025

Kevin

The TV Remote didn't work and the water pressure in the shower was very low making it hard to rinse. Overall good experience.

6/10

Pleasant

16 Nov 2025

Pamela

The very best part of staying here was without a doubt the staff responsible for breakfast. So friendly, made sure everything was ready for guests, a variety of choices every morning.

Leisure Partner

6/10

Pleasant

16 Nov 2025

Theresa

Being able to check in when we get there 45 minutes early.

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Jessica

Pool could use some updating

Leisure

10/10

Exceptional

31 Oct 2025

Milagros

The front desk staff was kind and courteous. He even gave me a goody bag. Room was perfect and clean. I would definitely go back.

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Rhonda

Nice and close to everything

10/10

Exceptional

26 Oct 2025

Adrian

Good hotel plenty restaurants of walking distance

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Lynnsey

Our stay was just okay. Their credit card reader and/or internet (?) was down when we arrived, so the front desk staff was copying peoples’ licenses and credit cards for check in. This seemed super weird to me and when I questioned it or asked if there was an alternative option or could be assured my information would be shredded after use, I wasn’t really given an answer. The room was fine overall - a little dated but clean. The ice machine on our floor wasn’t working so we had to utilize one on another floor. The bed was comfortable but we did not sleep well - we could hear every little noise outside or in the hallways it seemed (even with using earplugs).

I wouldn’t advise anyone not to stay here for any reason but given the options in the area and our experience, we likely wouldn’t stay again.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Chanaka

Everything good except one of the days the WiFi was not working and the people on the top level was jumping. Other than that perfect. Good breakfast.

Self

8/10

Excellent

24 Oct 2025

colin

Great location, lots of food options within walking distance. Common areas and room were very clean. Room smelled damp (moldy) whenever you first entered. The bathroom wall by the shower had water damage.

Business

8/10

Excellent

21 Oct 2025

Stephen

My Stay

All good

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

David

Safety parking,healthy food.

Business

10/10

Exceptional

19 Oct 2025

Sue

Staff was very pleasant and helpful

Leisure Family

10/10

Exceptional

15 Oct 2025

Sherri

The staff were excellent and the continental breakfast.

Leisure Self

8/10

Excellent

13 Oct 2025

Venetia

No comment

Leisure Family

10/10

Exceptional

13 Oct 2025

magdalen

Pleasant area with many restaurants. Convenient location.

8/10

Excellent

21 Sep 2025

Jennifer

Nice hotel, room was clean and comfortable. Good breakfast options but not a lot of room in the breakfast area. Easy to get in/out and close to restaurants.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Marcia

Good place

6/10

Pleasant

06 Sep 2025

Dyzzy

Breakfast is okay- boiled egg is old

Leisure Family

8/10

Excellent

05 Sep 2025

Horacio

Área was clean

Leisure Friends

8/10

Excellent

02 Sep 2025

Hanif

Hotel is in quiet location and kept clean and desk staff is courteous and helpful

Leisure Family

2/10

Poor

30 Aug 2025

robert

Manager is satanic criminal. I will press charges

10/10

Exceptional

29 Aug 2025

Aimee

The hotel was clean and the staff were friendly and welcoming. The beds were large and comfortable. The breakfast choices were good and plentiful. Having the use of the pool was a lovely addition. It was well placed to access Naperville and not too far from Chicago itself. We would stay again!

Business_and_leisure Family_with_children

4/10

Poor

29 Aug 2025

MARK

Upon check-in, our room had a horrible smell coming from the air condition when we first opened the door to the room it smelled like marijuana then the horrible strong odor like some kind of smell reducer possibly Ozium which is toxic.. was so strong I could not stand it was waking me up, giving me a headache could hardly breath. Call the front desk and asked for a new room said they couldn’t do it. I went out to sleep in the car. Then the night manager came out found me in the car said he got me a different room, which was wonderful after that, but that was at four in the morning, so didn’t get much sleep. My lungs were burning in the morning and coughing a lot. My boyfriend was suffering from a headache, which lasted for two days and I’m still coughing days later..

10/10

Exceptional

22 Aug 2025

Elvie

This was my first Chicago trip with my friends. We went to see Lalapllosa everything went great at the hotel. Check-in was amazing me and my friend can’t wait to go back to Chicago again and stay at the same hotel.

Friends_and_family Friends

2/10

Poor

20 Aug 2025

Lia

The bed linen was stained with what appeared to be urine. Very unsanitary and I questioned the overall cleanliness of the hotel. Also, the refrigerator needed to be defrosted which limited the ability to store leftovers.

10/10

Exceptional

19 Aug 2025

Angelia

Everyone was great!!!!

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Margaret

Good nights rest.

Hotel staff was nice and inviting. The pool is right next to the front desk on main level, breakfast was good, we just stayed one night but overall enjoyed the place. Some areas of hotel could use some tlc paint wise but place seemed clean. Common areas were VERY warm. Bed was firm. Bathrooms were nice but make sure you grab a handicap room if needed because although walk in shower - they were not very wide when inside.

Partner