Fairfield Inn By Marriott Chicago Naperville

2/10

Poor

27 Mar 2026

Brian

See precious

10/10

Exceptional

24 Mar 2026

David

Clean room and same for rest of the hotel. Well maintained and excellent location!

Family

8/10

Excellent

21 Mar 2026

Nicholas

X

10/10

Exceptional

21 Mar 2026

Patric

Did I say WAFFLES!

8/10

Excellent

19 Mar 2026

Jasmine

The pool did not have proper upkeep and the toilet seat needed to be replaced in the bathroom.

Family_with_children

2/10

Poor

16 Mar 2026

Arthur

Needed much more attentions to the common areas to be cleaned

Family

8/10

Excellent

15 Mar 2026

Marlena

Very good for the price and close to a lot of nice restaurants.

10/10

Exceptional

15 Mar 2026

Victoria

That bed was a SO SOFT

Self

8/10

Excellent

11 Mar 2026

Meiha A

I checked in

6/10

Pleasant

11 Mar 2026

Paul

It was a $100 room. Breakfast was inedible. No microwave.

Partner

8/10

Excellent

08 Mar 2026

Elizabeth

On site parking. Only thing is that I had to wait 10 minutes to check in because front desk was on a phone call in the back and continued while checking me in.

Partner

4/10

Poor

08 Mar 2026

Rebecca

Pillows paper thin, hair on the shower walls, hallway smelled

Partner

10/10

Exceptional

27 Feb 2026

Megan e

It was clean, quiet, great location and staff was all super nice and accommodating

6/10

Pleasant

23 Feb 2026

JOHN

Room was clean, well lit, smelled clean, nice size. There were two tvs, one in each area. The dillema we had was that this eas an accessible room but the shower was not accessible. Bathtub had no shower seat in it and the handheld shower did not work. Standing in the shower was hard as I can only stand for a certain amount of time. Sitting on the tub held its own issues as it made it wet and slippery once you got out of the tub. They claimed there was a \"transfer chair\" but none was provided. I didn't see that claim until after. All in all, it was a very nice hotel.

6/10

Pleasant

16 Feb 2026

Sravan

One of the worst breakfast we ever had.

4/10

Poor

15 Feb 2026

Francis

This was my second stay at this hotel. I was regretting this booking the whole time I was there. The hotel is clearly aged and has not been well maintained. As we entered the hotel, the front desk attendant was standing out front, smoking a cigarette in front of the entrance. As soon as you enter the lobby it is filled with a strong curry odor. The trash cans were overflowing. There was a water dispenser in the lobby, but no drinking cups. When I asked for a digital key, the front desk, attendant said their system was not working. The room itself was clean, but as previously stated, had an aged appearance. Overall, the hotel needs both physically improvements, and also improve staffing and training. Would not stay here again.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Keith

Room stunk like dirty feet and both sets of curtains had major rips.

Leisure Family

6/10

Pleasant

09 Feb 2026

Amanda

Hotel was fine. Clean. Staff nice. The pool room was freezing cold, and we were specifically there for a birthday party to swim. When it was booked, they were notified of this, so this was upsetting. Besides that, the hotel was nice for the price. Breakfast was average for a hotel with a lot of nice options.

Leisure Friends

8/10

Excellent

01 Feb 2026

Darrell

Victor, was awesome with his customer service. He really help with our extended stay while we waited for our house to close! Awesome job!

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Bradley

The room was very clean and the staff was very friendly. Great options for breakfast.

Leisure Family

8/10

Excellent

18 Jan 2026

Barbara

Everything was fantastic except for the polarizing news channel that was on for breakfast was uncomfortable. Young adult men were bickering with older gentlemen regarding the topics, others were just sitting in silence or getting their food to go. Someone must have said something because soon after the channel was changed to sports and the entire room seemed to collectively relax. Conversations started up again, tables started to fill and people seemed genuinely more relaxed.

Leisure Family

10/10

Exceptional

12 Jan 2026

Daniel

It seems the parking lot has many cars use it as a short cut to another road. It makes backing out the space hazardous.

Leisure Partner

10/10

Exceptional

10 Jan 2026

nellie

Yea

6/10

Pleasant

01 Jan 2026

Luis

Pool was closed. Staff was less than friendly

Family

8/10

Excellent

28 Dec 2025

Kazi

Good hotel for the price

Business Family

10/10

Exceptional

22 Dec 2025

Kazi

Great stay for the price and staffs were very friendly.

10/10

Exceptional

16 Dec 2025

James Troy

No

6/10

Pleasant

13 Dec 2025

Jonathan

The Staff was accommodating. The property is pet friendly, that being said I had concerns about fleas being in the rooms.

Business Self

10/10

Exceptional

02 Dec 2025

Ellen

Check-in was easy, room was clean, neat and comfortable.
front desk was very helpful when we needed something to get the snow off our car.

Leisure Partner

4/10

Poor

23 Nov 2025

Nora

The hotel was not very clean, sheets had stains, and the overall cleanliness was not good

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Dawn

The room was clean and impressively so! The staff were helpful. When we walked in from outside, it smelled clean and fresh.

2/10

Poor

21 Nov 2025

Michael

They would do better just doing coffee and tea

8/10

Excellent

16 Nov 2025

Kevin

The TV Remote didn't work and the water pressure in the shower was very low making it hard to rinse. Overall good experience.

6/10

Pleasant

16 Nov 2025

Pamela

The very best part of staying here was without a doubt the staff responsible for breakfast. So friendly, made sure everything was ready for guests, a variety of choices every morning.

Leisure Partner

6/10

Pleasant

16 Nov 2025

Theresa

Being able to check in when we get there 45 minutes early.

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Jessica

Pool could use some updating

Leisure

10/10

Exceptional

31 Oct 2025

Milagros

The front desk staff was kind and courteous. He even gave me a goody bag. Room was perfect and clean. I would definitely go back.

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Rhonda

Nice and close to everything

10/10

Exceptional

26 Oct 2025

Adrian

Good hotel plenty restaurants of walking distance

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Lynnsey

Our stay was just okay. Their credit card reader and/or internet (?) was down when we arrived, so the front desk staff was copying peoples’ licenses and credit cards for check in. This seemed super weird to me and when I questioned it or asked if there was an alternative option or could be assured my information would be shredded after use, I wasn’t really given an answer. The room was fine overall - a little dated but clean. The ice machine on our floor wasn’t working so we had to utilize one on another floor. The bed was comfortable but we did not sleep well - we could hear every little noise outside or in the hallways it seemed (even with using earplugs).

I wouldn’t advise anyone not to stay here for any reason but given the options in the area and our experience, we likely wouldn’t stay again.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Chanaka

Everything good except one of the days the WiFi was not working and the people on the top level was jumping. Other than that perfect. Good breakfast.

Self

8/10

Excellent

24 Oct 2025

colin

Great location, lots of food options within walking distance. Common areas and room were very clean. Room smelled damp (moldy) whenever you first entered. The bathroom wall by the shower had water damage.

Business

8/10

Excellent

21 Oct 2025

Stephen

My Stay

All good

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

David

Safety parking,healthy food.

Business

10/10

Exceptional

19 Oct 2025

Sue

Staff was very pleasant and helpful

Leisure Family

10/10

Exceptional

15 Oct 2025

Sherri

The staff were excellent and the continental breakfast.

Leisure Self

8/10

Excellent

13 Oct 2025

Venetia

No comment

Leisure Family

10/10

Exceptional

13 Oct 2025

magdalen

Pleasant area with many restaurants. Convenient location.

8/10

Excellent

21 Sep 2025

Jennifer

Nice hotel, room was clean and comfortable. Good breakfast options but not a lot of room in the breakfast area. Easy to get in/out and close to restaurants.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Marcia

Good place

6/10

Pleasant

06 Sep 2025

Dyzzy

Breakfast is okay- boiled egg is old

Leisure Family

8/10

Excellent

05 Sep 2025

Horacio

Área was clean

Leisure Friends

8/10

Excellent

02 Sep 2025

Hanif

Hotel is in quiet location and kept clean and desk staff is courteous and helpful

Leisure Family

2/10

Poor

30 Aug 2025

robert

Manager is satanic criminal. I will press charges

10/10

Exceptional

29 Aug 2025

Aimee

The hotel was clean and the staff were friendly and welcoming. The beds were large and comfortable. The breakfast choices were good and plentiful. Having the use of the pool was a lovely addition. It was well placed to access Naperville and not too far from Chicago itself. We would stay again!

Business_and_leisure Family_with_children

4/10

Poor

29 Aug 2025

MARK

Upon check-in, our room had a horrible smell coming from the air condition when we first opened the door to the room it smelled like marijuana then the horrible strong odor like some kind of smell reducer possibly Ozium which is toxic.. was so strong I could not stand it was waking me up, giving me a headache could hardly breath. Call the front desk and asked for a new room said they couldn’t do it. I went out to sleep in the car. Then the night manager came out found me in the car said he got me a different room, which was wonderful after that, but that was at four in the morning, so didn’t get much sleep. My lungs were burning in the morning and coughing a lot. My boyfriend was suffering from a headache, which lasted for two days and I’m still coughing days later..

10/10

Exceptional

22 Aug 2025

Elvie

This was my first Chicago trip with my friends. We went to see Lalapllosa everything went great at the hotel. Check-in was amazing me and my friend can’t wait to go back to Chicago again and stay at the same hotel.

Friends_and_family Friends

2/10

Poor

20 Aug 2025

Lia

The bed linen was stained with what appeared to be urine. Very unsanitary and I questioned the overall cleanliness of the hotel. Also, the refrigerator needed to be defrosted which limited the ability to store leftovers.

10/10

Exceptional

19 Aug 2025

Angelia

Everyone was great!!!!

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Margaret

Good nights rest.

Hotel staff was nice and inviting. The pool is right next to the front desk on main level, breakfast was good, we just stayed one night but overall enjoyed the place. Some areas of hotel could use some tlc paint wise but place seemed clean. Common areas were VERY warm. Bed was firm. Bathrooms were nice but make sure you grab a handicap room if needed because although walk in shower - they were not very wide when inside.

Partner

8/10

Excellent

11 Aug 2025

Angel

We like the place, maybe just an up grade the breakfast menu.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Imanuel

The room is very damped, smell wet. The carpet, wall, bathroom, overall looks really outdated. Probably not going to stay here again anytime soon.
Great breakfast though.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Yahaira

Breakfast was great and the rooms were very clean. Staff was warm and welcoming at all times. I'd stay here again for any trip!

Business_and_leisure Self

8/10

Excellent

05 Aug 2025

Ezzat

Was a good place stay at for 3 nights

Leisure Family

8/10

Excellent

04 Aug 2025

Elaine

Small pool and workout room. Appreciated the water in the lobby and easy parking.

10/10

Exceptional

03 Aug 2025

PLINIO A

It was a very comfortable room and stay. Clean and safe.

Leisure Self

10/10

Exceptional

03 Aug 2025

Hazel

Friendly staffing

Leisure Family

10/10

Exceptional

01 Aug 2025

miriam

it would be nice if BF menu be change once in a while especially the hot food.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Debra

I would give it another chance.

Most importantly, it was clean. Management reached out to me and addressed the following issues: lighting was bad in the bathroom area. Breakfast was awful. Sausage overcooked, bad eggs. Bad coffee (and I was the first person down for breakfast that morning). Toilet wouldn’t always flush. I appreciated the manager reaching out to me and he addressed my concerns. Would I stay here again? Yes. It was clean and reasonably priced.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Scott

Lots of dining options with in walking distance and a lot of things nearby. Property itself is a little old but overall pretty good

Leisure Family

8/10

Excellent

21 Jul 2025

Jennifer

4 stars

The hotel was clean, the staff was friendly, the breakfast offerings were nicely varied.
The air conditioning was meh. There was an obvious water damage repair in the bathroom but that did not affect our comfort or cleanliness. We were in town for a funeral and for all intents and purposes the room fit our needs affordable. Great location with highway very close by and lots of restaurants and even fine dining very nearby

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Courtnee

The hotel was okay, but the lighting in the rooms was very dim, and housekeeping didn't speak english so it was hard to request items needed

Leisure Family

6/10

Pleasant

13 Jul 2025

Johnie

Had to ask multiple times about getting cups and coffee in the room. Request to fix a body wash dispenser that was stuck to the wall to be replaced and it never was. We were in room 316.

Leisure Family

10/10

Exceptional

12 Jul 2025

Joel

It was very nice. Room
Was nice beds comfortable. Slept really good. Thank u

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Manuel

Friendly staff and clean hotel

6/10

Pleasant

08 Jul 2025

Denis

The mattress was very uncomfortable. Breakfast choices were very limited.

Leisure Family_with_children

6/10

Pleasant

05 Jul 2025

Nagwa

Staff are very friendly and helpful but the hotel itself is run-down.

Leisure Family

8/10

Excellent

01 Jul 2025

Marvin

The outdoor landscaping is poor...so many weeds and thistles next to sidewalks and other common areas.
Can't help but mention poor bathroom and shower lighting. Very difficult to shave or apply make-up in dull lighting.

Self

10/10

Exceptional

30 Jun 2025

Verified traveler

Great location and fancy dining options within walking distance

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Syed

One room cleaning service in 5 days, shower tub clogged for two days, breakfast items short listed, etc

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Marisela

When we arrived and received the key to our room the front desk lady was nice, but when we went to the room, our room door was left open and only one bed was clean and made. Pillows were on the desk with no pillow covers, dirty blankets were on the chair. We went back downstairs and were immediately given another room but while downstairs there were other customers who experienced the same issue. The next day when we asked the housekeeper for extra towels she said she couldnt give us extra towels. The breakfast was good.

2/10

Poor

22 Jun 2025

Taha

The worst hotel I ever stayed at.

Leisure Family

10/10

Exceptional

21 Jun 2025

Francisco Javier

Very pleasant and professional staff, starting with their manager!

2/10

Poor

20 Jun 2025

Dionne

Considering I paid over two hundred dollars, I expected more than town carpets in the room, unclean linens and toilet paper on the floor!

Leisure Family_with_children

4/10

Poor

13 Jun 2025

Chuck

This is an older Fairfield Inn and it’s definitely showing its age. Shopworn carpet, sagging light fixtures and a lumpy king bed. Most concerning was the water leaking from the ceiling into the shower, leaving the ceiling drywall sagging very ominously. When I told the front desk person when I was checking out, he acknowledged that they were aware of the issue (which didn’t prevent the night guy the evening before assigning us that room). Not sure if Marriott or a franchisee owns this property, but it needs a complete renewal ASAP.

8/10

Excellent

11 Jun 2025

Lesley

We were in Naperville to visit a friend before flying home the following day. We were able to check in early and found the room clean, good shower pressure. Front desk person was especially welcoming and helpful.

Partner

6/10

Pleasant

10 Jun 2025

Monika

There was no grab bar or non-slip treads in the bathtub/shower. The floor of the tub was narrow and slanted which made it unsafe to stand and take a shower. The exhaust fan in the bathroom was too loud. Also, the front entrance to the lobby was not clearly marked or clearly obvious.

Business_and_leisure Family

2/10

Poor

09 Jun 2025

Stephanie

No extra pillows, fresh blood on the comforter, refrigerator would only stay on for 2 hours then you had to turn it on again. No early check in, generally old, not updated and dirty

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Manas

Bathrooms not draining water . Also breakfast egg scramble were very dry . Not good place

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Debra

It was good

Business

2/10

Poor

04 Jun 2025

Samantha

I was in town for my pool training and so of course I wanted to check out the “heated” pool. When we checked in around 7pm the lights in the pool were off. Staff said it was open so I dipped my foot in and it was ice cold. Three days and no one was in the pool. The staff was hanging out in the lobby with either friends or other employees. Using all seating in the lobby. The room we had had a very strong odor of cat urine. I was just in hopes they newly installed carpet. Until we both started sneezing. Yuck. Towels in room had stains of old makeup and we did not receive any soaps to wash our hands. That was strange. Our mattress seemed to need replacing, rolling into the middle of the bed. Positive-close to NIU. Within walking distance, also very close to quick eats.

Business_and_leisure Partner

6/10

Pleasant

04 Jun 2025

Janelle

Close to NIU campus. Convenient location. Did not like smelly room,like B.O., moldy windows, loud AC, cracked ceiling in bathroom, toilet wouldn't flush.

Business Self

10/10

Exceptional

27 May 2025

Patricia

Very easy to check in

Leisure Friends

10/10

Exceptional

27 May 2025

Mohammed

Very clean, very respectful and amazing customer service

4/10

Poor

25 May 2025

Benjamin

The first room we were given smelled like marijuana and pine-sol. They \"upgraded\" us to a studio king handicapped room after we complained and said we wanted a refund. Due to it being midnight by the time we got to the hotel we stayed for the night. The rooms were so-so but not what was expected for $179 a night. In the morning the dining area was packed full of about 50 people with nowhere to sit and a long line for food. Overall disappointed but the sleep was decent.

Leisure Family

6/10

Pleasant

24 May 2025

Gary

This property needs some serious maintenance done to it. Hallway walls are scraped all the way down the halls. Room 209 toilet bowl rocks back and forth, and needs to be tightened properly. Bathroom door sticks badly on the floor.

Leisure Partner

8/10

Excellent

20 May 2025

Joseph

Water pressure in bathroom sink was so high, it splashed all over the place including my clothes. There were no places to plug in a USB cord, only 120 volt outlets.

Friends_and_family Family

8/10

Excellent

17 May 2025

Chiar

The staff were polite and welcoming. I arrived early and they were able to accommodate allowing me to check in early after a long day of traveling. I would stay here again.

Business_and_leisure Self

6/10

Pleasant

17 May 2025

April

Floors were dirty, we found dirty laundry in the drawers, toilet ran all night long. Rooms smaller than they appear in photos.

Leisure Family

4/10

Poor

17 May 2025

Adrianna

Hotel stay

Great location, was expecting it to have better service than it did. Twice while in room in the afternoon, an employee entered the room for no reason, which was weird and unexpected. Requested room service , and our room wasn’t on the list. The housekeeper was very unfriendly. Stayed for 8 nights. Probably a better experience if it was a shorter stay.

Friends_and_family Family