Name: Sleep Inn Naperville - Chicago
Address: 1831 W Diehl Rd, Naperville, 60563, US

4/10

Poor

02 Aug 2026

Jason

Not that great of a place to stay in the room, stink

8/10

Excellent

30 Jul 2026

Pam

All good

8/10

Excellent

27 Jul 2026

Ashley

Clean room

8/10

Excellent

26 Jul 2026

Meera

The place could use a little love, but it was reasonably priced, and the staff was super helpful when my lock didn’t work and they shifted rooms for me. Bed was comfy.

2/10

Poor

26 Jul 2026

Chris

The guy at the desk was strange and rude
I would rather drive home from far
Stains all over the bed and box spring
Hair in the shower
Food in the cabinets

10/10

Exceptional

25 Jul 2026

Lenell Tanisha

Rooms and lobby was clean and very inviting staff was very helpful with checking in plenty of parking and bed was very comfortable

10/10

Exceptional

18 Jul 2026

Tara

Friendly staff. Nice sized rooms. Clean and everything you need if staying in Naperville.

2/10

Poor

03 Jul 2026

Ana Cristina

La habitación olía a humedad, no se parece a las fotos, la cama muy incómoda y picaban las sábanas.

Partner

10/10

Exceptional

02 Jul 2026

Esteban

Pretty comfortable place

Self

8/10

Excellent

30 Jun 2026

Cathy

The room was well appointed clean and comfortable bed. The breakfast offered was good with a nice selection.

Partner

2/10

Poor

28 Jun 2026

Jonathan

Rooms smelled like mold. Shower dripped constantly making a terrible noise all night.

Business

6/10

Pleasant

25 Jun 2026

Tsakeith

Average, low cost hotel, no frills.

Friends

6/10

Pleasant

22 Jun 2026

Mary

While the housekeeping staff (when they were there) and the breakfast staff was helpful, the front desk staff could have done more. When my friend and I requested housekeeping after our third night, the front desk staff told us we needed to wait another day, the day before we were leaving. We had to ask for fresh towels, toilet paper and trash bags. This place is good for an overnight stay and that's about it. I think the money saving strategy is to not provide housekeeping until you've checked out.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Laura

Breakfast was good

Partner

4/10

Poor

21 Jun 2026

Sulthan

Squeaky and small beds. Promised to get a queen bed but was offered only double beds which was not comfortable for two adults. Bathrooms were very small and no lock or latch. Very hard bed and pillows had a terrible night with disturbed sleep. AC was not functioning in the middle of the night.

Family_with_children

2/10

Poor

21 Jun 2026

Carly

I never write bad reviews but this place we will not stay at again. It was a place to sleep and that’s it. Even that was uncomfortable with the cleanliness, outdated room and smell. We stayed two nights and noticed one of the outlets stopped working… old candy and food in between the beds from previous people who stayed in the room, we had half a toilet paper left and no replacements, the shower was leaking since the strip was peeling off so it wasn’t sealed properly, the toilet seat was dirty and missing a toilet cap, the carpet and air was moist, the beds were crooked on the bed frames so we not only had to pull down the dirty sheets but we had to correct the structure of the bed to sleep, the bed sheet had a blood stain on it with a sheet put on top of it, the staff was silent and didn’t welcome us in. It was odd. We stayed here because it was slightly cheaper then other hotels around and the photos are VERY deceiving from what we got…but we’ve learned our lesson.

Family_with_children

10/10

Exceptional

19 Jun 2026

Angela

Bed comfortable, staff helpful, breakfast was simple but good with fresh fruit, cereal, eggs, waffles...

Partner

2/10

Poor

17 Jun 2026

Antonyo

Old dirty run down and it smells terrible. I did not shower while I was at this hotel stayed one night because I didn’t have a choice and left early the next morning. This place is filthy, I am surprised it’s even located in Naperville. Beware do not stay here!

Business

2/10

Poor

14 Jun 2026

Glenn

Being 62 years old this was the worst hotel experience I can remember. I filed a complaint with the corporate office and haven't heard a word. Checked in on Wednesday the 9th of June and checked out Sunday the 14th to visit grandkids.
We checked in and since we were going to be there a while we had some real unpacking to do. While unpacking we noticed their was zero cable guide available on the cable service or written on a cheat sheet. So the channels were labeled 32.1, 8.6 ??? With zero navigation except going through every channel. We notified the manager and they said they would have the guide on our return. On our departure Sunday we received no relief. 1st night we took off our shoes and the carpet was soaked, the keys no longer functioned, the hallway smelled like a pot growing factory, the faucet would not stop running, and the carpeting was frazzled and in disrepair and the room smelled moldy. We told management all of these items and so far heard nothing! We left the ac on while we toured Chicago on full blast and helped with the smell. No other rooms were available plus they never cleaned the room. They said they clean on Thursdays and Mondays. I asked what day it was and the manager said Thursday! OK why wasn't the room cleaned and all the other issues addressed since it's Thursday? They promised to comp us and get in touch and have not heard a word. I will leave a review on social media platforms if they continue to not address the situation.

Partner

10/10

Exceptional

12 Jun 2026

Penny

Staff very friendly and helpful. Smells fresh and clean when you walk in.

Self

4/10

Poor

11 Jun 2026

Karla

Staff was nice but the room was definitely below average. The bathroom light was flickering when we got there.

Family_with_children

6/10

Pleasant

10 Jun 2026

Jamie

Old property renovated, rooms are clean, but not the nicest, perk is having a jet tub in the bathroom of certain rooms, which is why I stayed there. Front desk person was rude, but they have free breakfast.

Self

10/10

Exceptional

01 Jun 2026

Apsara

Very good stay overall

Family_with_children

4/10

Poor

31 May 2026

hannah

My hotel room did not seem like it had been fully cleaned. There was still hair in the shower and bathtub. There were only two lamps that barely brought any light to the room, which resulted to me also using my flashlight on my phone with the two lamps on so i could somewhat see. When checking into the hotel, the worker failed to explain where my room was located and left me to find it on my own. There was also a distinct smell in the hallways and not in a good way. The toilet also barely seemed to work and almost made a screeching like sound when flushing it. This was my first time getting a hotel on my own as a young adult and it definitely disappointed me.

Self

2/10

Poor

31 May 2026

Lee

The room reminded me of a dorm room. Sink didn’t drain. Shower leaked on the floor. Elevator was out of service. Very poorly maintained facility.

Business

6/10

Pleasant

31 May 2026

Melissa

Convenient location.

Family

8/10

Excellent

29 May 2026

SENTHILKUMAR

Good budget hotel

Family_with_children

6/10

Pleasant

28 May 2026

Seng

Property was unclean to my liking, no daily housekeeping

Partner

8/10

Excellent

25 May 2026

Louis

The rooms could use some updating. Recaulking etc. it gets the job done for an overnight

Friends_and_family Family

10/10

Exceptional

16 May 2026

Garrett

For some reason the carpeting in front of the sink was wet.
I realize that it is impossible to see that a carpet is wet or damp when rooms are cleaned.

8/10

Excellent

16 May 2026

Richard

Check in and check out easy. Did not get any Breakfast. Plenty of parking. Room was clean. Noise mostly ok, but basketball court next door, people playing a bit late.

Self

6/10

Pleasant

12 May 2026

Shanna

Place was ok. Whoever stayed in my room begot me but stickers on the end tables and housekeeping decided it looked good and left it I guess. There was also long black hair on my toilet seat and I have light ginger hair. I fixed the table issue and foreign hair before I left.

Self

10/10

Exceptional

09 May 2026

Laurie

Room 112. The in room whirlpool was great. Very clean and even though it was just off the interstate it was very quiet.

Partner

8/10

Excellent

05 May 2026

Regine E

It was good

Family_with_children

2/10

Poor

28 Apr 2026

timothy

They have bed bugs. I was looking at price watch all day, only 2 rooms left. The first room had bed bugs everywhere then they put me in the last room available, same thing. Now I know why no one took those rooms

Self

2/10

Poor

27 Apr 2026

daryl

I’m confused at the high rating this hotel received on Hotels.com. I usually don’t leave reviews but this was pretty bad. A terrible smell in the hallway, smoking even though it was smoke free (maybe someone was smoking outside our window?), the person at the front desk barely acknowledged us, the sheets were stained, basically we got what we paid for. The worst part was that something felt way off. I couldn’t wait to get out of there and shake off that feeling. Sounds strange, I know but I don’t know how else to put it.

Partner

2/10

Poor

25 Apr 2026

DeMarkus

The room wasn’t clean. I asked to switch rooms, they were fully booked. Instead of a refund I’m being offered 50% of next stay. I did take pictures of everything

Partner

8/10

Excellent

24 Apr 2026

Tom

Breakfast was very good. Plenty of variety. It was presented well by the staff.

Self

2/10

Poor

19 Apr 2026

Ann

Rude very rude desk person ignored my questions. Bathroom was nasty. Toilet seat had dried poop on it and under the lid. Would of canceled after the first interaction with him but already made the reservation that day. No cancelation could be made. It was sad that the desk guy was so rude. Im thinking it was because I wasnt hindu. Group of people there in the lobby I was the only non hindu. Rudeness like that shouldnt be tolerated. Just because you own the business doesn't mean you can treat people wrong!

Partner

10/10

Exceptional

13 Apr 2026

Robert

Nice breakfast

Family

6/10

Pleasant

13 Apr 2026

joseph

yes

Family

10/10

Exceptional

09 Apr 2026

Raghu

Clean room, Good breakfast, Parking as well

Partner

10/10

Exceptional

08 Apr 2026

Kwamina

Disappointing that it has no pool

Family_with_children

6/10

Pleasant

29 Mar 2026

Kasheena

The property and the amenities were fine. Even the breakfast was good. My stay was on par until I discovered ants crawling out of the wall in my room bathroom.

6/10

Pleasant

26 Mar 2026

Marilyn

Elevator out of service for three days,

and Plumbing issues

8/10

Excellent

26 Mar 2026

Penny

Didn't use the gym

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Knikita

Excellent stay always staff is wonderful and property and rooms always clean.

Partner

6/10

Pleasant

22 Mar 2026

Norling

Not bad

10/10

Exceptional

15 Mar 2026

Robert

Great place for getting to things

6/10

Pleasant

03 Mar 2026

Elan

This hotel wasn’t bad however I do feel like they need to improve the cleanliness of the hotel more it wasn’t dirty but it was things like hair left over on the sink and handles very dusty on top of microwave and behind dresser between beds however my stay wasn’t horrible at all just feel like they can be more clean and updated as far as bedding chairs etc it’s a little old worn and outdated

Friends_and_family Family

2/10

Poor

17 Feb 2026

Nick

Rooms were nasty and Smokey. And the staff dint care to work with me about the issues

10/10

Exceptional

17 Feb 2026

Emily

Kind staff

Self

2/10

Poor

16 Feb 2026

Luis

Bed bugs

8/10

Excellent

07 Feb 2026

Mary

Room was clean & comfortable. Staff were courteous & accommodating.

6/10

Pleasant

06 Feb 2026

Penny

Make sure housekeeper checks cupboards and drawers. There was dirty underwear left in closet area. Blow dryer didn't work and there was some dust.

Friends_and_family Friends

8/10

Excellent

03 Feb 2026

Richard

Pleasant stay. Room clean. Bed very comfortable. Decor a little tired in places but cannot complain given the price.

Leisure Self

6/10

Pleasant

01 Feb 2026

Tihomir

The room was clean, but needed some TLC. The insolation was almost none. Every single noise from the hallway was like inside the room.

Partner

10/10

Exceptional

17 Jan 2026

Tim

Breakfast was good and he’s super comfy

Business_and_leisure Self

4/10

Poor

02 Jan 2026

Paul

The building smelled, we had to get rid of 2 flying beetles. The other guests were loud. We didn’t get much sleep. I guess it was expected for the price. I wouldn’t stay there again.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Raghunandan

Rooms are clean and staff is well behaved.

6/10

Pleasant

20 Dec 2025

Chunhui

Nothing fancy and it is a decent place to stay.

Business

8/10

Excellent

20 Dec 2025

Louis

Price

Business

8/10

Excellent

20 Dec 2025

Louis

Price

Business

8/10

Excellent

19 Dec 2025

Deshaun

Yes

Business_and_leisure Self

10/10

Exceptional

14 Dec 2025

jessica

The room was absolutely spotless. All amenities are available at all times. Rita and the manager are amazing plus plus plus which is always great when you feel welcomed. I would highly recommend coming here for a nice warm breakfast a comfy bed a fitness center and everything is clean clean clean.

Business_and_leisure Self

10/10

Exceptional

06 Dec 2025

Naomi

Very comfortable beds, great staff, clean rooms.

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Rico

Overall it was a good stay the beds just need to be upgraded

Friends_and_family Family

2/10

Poor

29 Nov 2025

Shannon

There is mold in the rooms. The room we checked into had mold in the bathroom and on the curtains. I am allergic and instantly got a headache. The next 4 rooms I was shown after that all had mold too. There was an awful odor too. No one should be staying there due to the mold. I was there only from 2:30am to 7am. The person at the front desk was not apologetic and acted as if there was nothing wrong.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Khaliah

The room was clean and everything was standard.

Business Self

10/10

Exceptional

18 Nov 2025

raymundo

Very clean and quiet

Partner

2/10

Poor

18 Nov 2025

Mauricio

It was definitely not a good experience. The beds weren't made and the room wasn't clean during our stay; plus, the room smelled awful. The place looks amazing in the photos, but the reality is very different. I definitely don't recommend it.

Business Family

10/10

Exceptional

13 Nov 2025

Karissma

Spotless

2/10

Poor

09 Nov 2025

Anthony

Didn’t even stay it was so nasty

8/10

Excellent

09 Nov 2025

Amy

It’s fine.

Business Self

2/10

Poor

04 Nov 2025

Katherine

a lot of

10/10

Exceptional

03 Nov 2025

Robert

Clean room

2/10

Poor

30 Oct 2025

Cheryl

Found a roach in the shower

Friends_and_family Friends

8/10

Excellent

30 Oct 2025

Vera

Courteous staff. Well, located for our purposes.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Delores

Room very clean. Great staff. Did not get a chance to eat breafast in a rush. Parking was good maybe need a couple more Handicap parking closer to door.

Leisure Self

10/10

Exceptional

24 Oct 2025

Penny

Amazing

The whole atmosphere was good. Very clean and friendly staff. I will return to this property.

Friends_and_family Friends

6/10

Pleasant

20 Oct 2025

Antionique

Not the best mostly all the self serving equipment,in the hotels like TV ice machine bathroom sink mini fridge didn’t or barely worked.

Business Self

4/10

Poor

19 Oct 2025

Dyana

Dated and Dirty

The rooms are very dated. Much like a Motel. The closets are tight with no room to hang a dress or anything past the waistline. My earring fell on the floor and under the bathroom counter was absolutely disgusting. Literally 2 towels and one wash cloth in the room for 2 people. I would not recommend this for a stay.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Ricardo

This was for sure a great find, enjoyed most of my time at the facility, however I dislike that my room had an adjacent door to the next room and the guest in the next room one time did try to open it and try to force the lock, and I didn’t appreciate that being a no smoke hotel there was a smell not from cigarettes, but aside from those two things loved it.

Orange juice was not really good

Leisure Partner

10/10

Exceptional

10 Oct 2025

Ashley

We came for a business trip and stayed 4 days. We wasn't at the hotel much. It was clean the staff was friendly. I also want to say the lady that sits out the breakfast does a wonderful job I don't know how she makes a continetial breakfast look so amazing.

Business Friends

8/10

Excellent

09 Oct 2025

Gina

Loved the staff, very thoughtful. Breakfast was great although I wish It was a bit longer. Overall good experience.

8/10

Excellent

09 Oct 2025

Jane

The property was well kept, entry was very nice and clean, staff was very friendly and helpful. Our room was nice and clean, bed was very comfortable. The shower door didn't close well but the shower( itself worked very well, plenty of hot water! The toilet was a \"lowboy\")
The beakfast was what you would expect, eggs, sausage, waffles etc. What made it really special was the breakfast attendant!! Wish I had gotten her name..she made breakfast delightful!!

Leisure Partner

4/10

Poor

09 Oct 2025

Delilah

The check-in was decent. The only thing I’d recommend is to check your pillows, and to get new ones. I couldn’t sleep the whole night because they were old and not comfortable. There was no conditioner in the bathroom or lotion, to have your staff check it. The first room I check-in to had an Oder and the bathroom not clean. The guy at check-in was kind to put me into another room right away. That part was the best part of my whole experience.

Business Self

8/10

Excellent

05 Oct 2025

Cynthia

Overall good for a night stay. Bed not to comfortable but also options on beds vary so much. Medium firm bed.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Ryan

Not clean, need update

10/10

Exceptional

29 Sep 2025

Kevin

Clean and comfortable

Business

10/10

Exceptional

29 Sep 2025

Kathryn

Safe and quiet but rooms are a little dated with carpet shredding, hole in wall by nightstand and peeling paint.

Leisure Self

10/10

Exceptional

28 Sep 2025

Mark

We loved your breakfast!

Leisure Partner

6/10

Pleasant

27 Sep 2025

Robert

Overall , it was ok . Original room that got booked smelled dirty . The second room tv didn’t work .third room was great . Overall 6 out 10

10/10

Exceptional

26 Sep 2025

Raj Bhino

Clean room

10/10

Exceptional

24 Sep 2025

Kevin

Great staff !!!

Self

2/10

Poor

22 Sep 2025

Kenovia

I didn’t stay because it wasn’t clean and the staff wasn’t friendly.

Self

6/10

Pleasant

18 Sep 2025

Joseph

People drinking in the parking lot, parking not well lit and the desk clerk wasn’t very friendly

Leisure Partner

6/10

Pleasant

18 Sep 2025

Marvin

This whole hotel needs to be entirely renovated, however, it was a pleasant stay because the pond around the hotel was very calming and peaceful and that made my stay a 10/10.

Leisure Friends

10/10

Exceptional

11 Sep 2025

Krissy

It was okay. Clean but could use some updates.

Leisure Family

4/10

Poor

11 Sep 2025

Karla

There was ants all over the sink!!!!!