Name: Woodspring Suites Downers Grove Chicago
Address: 2751 Ogden Avenue, Downers Grove, US

8/10

Excellent

08 Jul 2026

Gillian V

Parking was excellent

Self

10/10

Exceptional

07 Jul 2026

Rebecca

Great stay, clean hotel and room. Great for business travel - close to restaurants and 355/88!

Self

10/10

Exceptional

02 Jul 2026

Patrick

We've been booking rooms for our drivers for a while now and all the feedbacks are excelent. Everytime our new employee would arrive well rested and ready to roll immediately after staying at your hotel.

GoldStar Trucking Inc. appreciates your services at the best!!!

10/10

Exceptional

29 Jun 2026

Carlos

It was a clean room and kitchen. Thank you guys.

10/10

Exceptional

28 Jun 2026

Barbara

Good

10/10

Exceptional

26 Jun 2026

Joseph p

Very clean prooerty

Pet

10/10

Exceptional

20 Jun 2026

Kristina

As an extended stay type of property, well cleaned and staff very friendly.

Partner

6/10

Pleasant

10 Jun 2026

Ashley

Free parking

4/10

Poor

10 Jun 2026

Ashley

Faucets handles had water spots on them before I even used room. Called front desk to send someone to clean. No one ever came.

4/10

Poor

10 Jun 2026

Ashley

Waited on room wasn't ready on arrival waited over 2 hours before I could check in. Was told front desk would call when room was ready. After two hours I called, they stated \"oh yeah\" its ready. Poor communication and care for customers. No reason room should have taken over two hours to prepare.

6/10

Pleasant

10 Jun 2026

Ashley

Room wasn't ready on arrival. This hasn't been the 1st occurrence. Staff have poor communication between 1 another. Towels and rooms aren't always clean upon arrival when ask for housekeeping no appears.

10/10

Exceptional

04 Jun 2026

frances

Safe clean place to stay.

Partner

8/10

Excellent

31 May 2026

Leonard

The room was clean, parking adequate and the kitchen OK, large fridge was best appliance. However, you have to take outn your own trash and the dumpster was far from my room. I took all the trash out on the last day and drove to the dumpster.

Partner

10/10

Exceptional

30 May 2026

Tashell

The staff makes it a great place to temporarily stay.

Friends_and_family Family

8/10

Excellent

28 May 2026

Valerie

Really liked the hotel. The only flaw was if you were not in for the night by 10:30 p.m. you were locked out with no staff. I was given a sheet with numbers to call if I was locked out but forgot the sheet so I felt nervous about getting back from my activity in time. It felt like a curfew. The hotel is well located.

Partner

8/10

Excellent

24 May 2026

Ronald

So there was an incident while my wife was drying her hair w/ the hair dryer, the electrical fuse burned out. It destroyed her hair dryer. And it was a regular hair dryer. Not some fancy one needing more power than usual. The maintenance guy who was working at the time helped us out immensely. He even helped us communicate with the front desk in getting us a new room. So that deserves high praise.

One bad note is that our top bed sheets smelled like urine. Luckily, we were transferred to another room anyway.

Partner

4/10

Poor

17 May 2026

Margaret

The bed was absolutely horrendous. Not comfortable, barely stayed 10 hours. Noise was unbearable. Elevator kept opening.

I wont be back which is unfortunate because initially it was wonderful. I will be demanding a refund.

Pet

2/10

Poor

12 May 2026

Will

I stayed 3 days and there were ants crawling on the floors came from inside the walls I had told the front desk they didn’t do anything about it.

Partner

10/10

Exceptional

10 May 2026

Ashley

Clean stay, helpful staff, close establishments near by.

Self

4/10

Poor

26 Apr 2026

Syed

Staff was good. Hallway and room has some odor.

2/10

Poor

26 Apr 2026

mustapha

Sunshine the front desk person is the most rude horrible clerk you could ever meet. Something needs to be done about her unprofessional and unwelcoming behavior. What a horrible experience.

2/10

Poor

26 Apr 2026

Jakiya

Title: Disappointed with cleanliness and lack of staff availability

Review:
I checked in on Friday and was initially impressed with the exterior and lobby—they were clean and well-maintained. Unfortunately, my experience changed once I got to my room. There was visible hair in both beds, which was very concerning and made me question whether the linens had been properly changed.

I understand that daily housekeeping may not always be standard, but fresh, clean bedding for new guests should be a basic expectation. To make matters worse, I wasn’t able to reach anyone for assistance, as there was no front desk attendant available when I returned to my room around 11 PM.

Overall, I was very disappointed with the cleanliness and the lack of on-site staff to address the issue.

10/10

Exceptional

13 Apr 2026

Robert

Loved everything about the place as usual The only bad thing was the bed made too much noise but it was comfortable

Partner

10/10

Exceptional

22 Mar 2026

Tiara

Good

10/10

Exceptional

19 Mar 2026

Ledwayne

Perfect

Self

10/10

Exceptional

19 Mar 2026

Robert

We loved everything about the place

Partner

4/10

Poor

10 Mar 2026

Sukru

No iron, no shampoo, no shower gel in the room

10/10

Exceptional

25 Feb 2026

Tiara

Clean spacious room, stag great, amenities alright

10/10

Exceptional

21 Feb 2026

Lamar

The room was spotless and the check on was quick. Everyone remembered me and treated me like I was a special guest

Self

8/10

Excellent

11 Feb 2026

Jennifer

Clean & comfortable rooms. Very pleasant staff! Only reason its not 5 stars is the shaking of the room when large trucks go by because the property is located next to expressways on a very busy main street.

Self

10/10

Exceptional

10 Feb 2026

Sedric

Great staff, clean and quiet rooms. I had a restful stay. I would book here again!

Self

8/10

Excellent

05 Feb 2026

Gene

Clean and as expected!

6/10

Pleasant

30 Jan 2026

Briana

Should be able to get extra towels and sheets for one night stays

Leisure Partner

6/10

Pleasant

19 Jan 2026

Darryl

No eggs, no meat

10/10

Exceptional

11 Jan 2026

Beverly

Good

10/10

Exceptional

22 Dec 2025

Michael

clean rooms excellent front desk help and the parking lot was very clean. that is what keeps me coming back

Leisure Self

2/10

Poor

16 Dec 2025

Lutrell

The room not clean well and the place was nasty i wll like my money back

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Richard

Safe area

Business_and_leisure Family

10/10

Exceptional

10 Nov 2025

Anthony

Good location to 355 easy to get on and off highway

Leisure Family

8/10

Excellent

07 Nov 2025

Richard

Clean and very safe

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Priscilla

Clean, and nice

8/10

Excellent

26 Oct 2025

Anthony

Ok

Business_and_leisure Partner

8/10

Excellent

25 Oct 2025

Harmony

Overall I had a nice stay. Neighbor had TV on very loud. I called front desk and asked them to have him turn it down which happened quite fast.

Business_and_leisure Self

8/10

Excellent

20 Oct 2025

Kathy

The room was clean and comfortable especially for the price. Our only complaint were the pillows. They were a little thin to only have one for each of us. Overall, though, we'd stay here again.

Partner

4/10

Poor

14 Oct 2025

Carolyn

Five Unforgettable Nights

We got one set of towels free. They charged $3 for each additional set off towels or you could do laundry on your towels, which consists of a face towel and a dry towel only. I was told this upon check in. You had to wait until 12 noon to do the exchange. No blackout drapes, only blind. Extremely noisy room because we were above the laundry and maintenance room. Would not recommend this hotel.

Partner

10/10

Exceptional

09 Oct 2025

Melissa

Nice

8/10

Excellent

09 Oct 2025

Jalil

Nice

Partner

2/10

Poor

06 Oct 2025

Sultan Ul

This was my first stay at any Woodspring, and it went very badly because of one person: the front desk old lady. I had booked a room just for one night as a break during a long road trip with my family. When we arrived around 11 PM, all the doors were locked. I had to call the number provided by Expedia, and the lady answered sounding clearly half-asleep. I understand it’s late, but I had already paid for the room. Instead of helping, she started shouting over the phone. She eventually came downstairs and checked us in but kept complaining, saying she hates Expedia and that no Woodspring allows check-in after 10 PM, blaming Expedia for not showing it. However, this was never mentioned anywhere on my booking. Her tone was extremely rude; I honestly felt like I was begging her to let me stay in a room I had already paid for (just becuse I booked it using Expedia).

The hotel itself was spotless and well-maintained, truly top-notch. I liked everything about the room and the property, felt too secured as well. But because of that unprofessional and unpleasant experience with the front desk, I would rate this stay 0/5 if possible.

To Expedia: if certain hotels have check-in restrictions, please make them clearly visible so customers don’t end up being harassed for using your platform.

Leisure Family

6/10

Pleasant

06 Oct 2025

Lisa

The room was clean (but also very overpowering/nauseating chemical smell). Staff was nice. The noise from the other tenants in the rooms around you was the worst part. It sounded like the people above me were rearranging furniture every 10 minutes. When i asked for my room to be switched due to the noise, I was told every room was sold out with no other option but to leave. 3/10 for me.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2025

Anthony

It works for someone simple and not too picky. Laundry facility is nice, fitness center. Only downside is no ice machine.

2/10

Poor

29 Sep 2025

Tamara

Better off sleeping in your car

This place has horrible customer service and claims to be pet friendly but is not.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Victoria

Easy to get to, not far from town. Great staff.

10/10

Exceptional

27 Sep 2025

Blair

Very clean and nice.

10/10

Exceptional

24 Sep 2025

Keith

Very new, super clean, we loved the non-carpeted flooring. It felt very clean. The mini-kitchen was very convenient.

Friends_and_family Family

4/10

Poor

18 Sep 2025

Raymond

Unprofessional staff!!!

Definitely not a pleasant stay!!! The room was good and what it offered was fine. Lack of communication by GM to staff to guests absolutely horrible. Based on this experience over hardly anything and no real explanation Woodspring Suites is off my list permanently!!!!

Friends_and_family Family

8/10

Excellent

16 Sep 2025

Anthony

Nothing to really complain about, just things to adjust around and make you realize how much you are willing to do for yourself, or what you're willing to pay others to do for you what you can do for yourself.

Business_and_leisure Family

10/10

Exceptional

10 Sep 2025

zak

Yes

Leisure Family

10/10

Exceptional

10 Sep 2025

Ben

Cleanliness A+

Liked Cleanliness most important to us. Great rates.

Partner

4/10

Poor

10 Sep 2025

Roshini

disappointed

Bed was terrible- it’s like the metal frame you can buy on Amazon for some $60 with a mattress on top. No shampoo/conditioner in the shower; I didn’t ask the front desk so maybe they provide it if you ask.

2/10

Poor

31 Aug 2025

rita

Unhappy customer

Worst experience of my life. Receptionist was so rude, felt like screaming, did not let us check in early, which is ok but can’t even use the restroom in the lobby. Hair on the bed, floor in our room was sticky, no soap- shampoo in the room. Last once we checked in, still washroom In the lobby was locked. Are we in USA? That’s the question I asked. Really bad experience.

Partner

10/10

Exceptional

25 Aug 2025

Alexis

The lack of eating options in the hotel itself and out of it was disappointing but they did let me know ahead of time and during check in so I wasn’t worried. Overall the rooms were spacious with very convenient furniture to put your belongings. With this in mind and the low price compared to other locations near by, I would highly recommend this location for a stay.

8/10

Excellent

24 Aug 2025

Laura

The room was nice other than the bed. It was not the most comfortable and they didn’t have any extra pillows.

Friends_and_family Friends

10/10

Exceptional

17 Aug 2025

melisss

Not bad at all!!!

Customer service was excellent, room, lobby were clean. Air conditioner could have been cooler, overall good experience.

Partner

10/10

Exceptional

17 Aug 2025

Judith

Hotel was good & clean. Neighbors upstairs sounded like they were coming thru the floor and the stomping never stopped. Overall the hotel was good and I'll be back. Dog friendly as well.

Friends_and_family Friends

6/10

Pleasant

16 Aug 2025

Paul

Friendly staff

Leisure Self

10/10

Exceptional

16 Aug 2025

Mibi L

Deano & Cindy were awesome!!
Didn't realize it was an extended stay so no ice, Coffee in rooms, or breakfast. But rooms were comfy and nice.

Leisure Family

8/10

Excellent

16 Aug 2025

Mibi L

Great property. No ice. Limited towels. No breakfast.

Leisure Family

2/10

Poor

15 Aug 2025

Jorge

Overall, the place smelled like Indian food on every floor hallway wise, and the beds were literal springs from like the early 90s. I would never stay here again.

Business Self

8/10

Excellent

09 Aug 2025

Edward

Good.

4/10

Poor

08 Aug 2025

Beth

The bed was very uncomfortable, the lobby smelled of too much perfume air freshener, the towels didn’t even dry my hair, and if you needed an extra roll of toilet paper or wanted another towel it cost $2 for tp and $3 for a towel. NEVER STAYING HERE AGAIN!

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Diana

For an extended stat facility i would have expected the bare minimum of kitchen supplies, a couple of plates, cups etc. Also a coffeemaker. It was suppoaed to be ready in the lobby by 7 am. I called them twice to see what the delay was. I was told twice it would be ready in a couple of minutes. Nope I finally had to go out and get coffee somewhere else at 8 am.

4/10

Poor

05 Aug 2025

Vashanti

I booked my stay 3 weeks in advance. I received a call the day before asking if I was still coming because they had over booked. I let her k ow we would still be there:
The day I arrived to the hotel they told me they were all booked up and there was nothing they could do.
They attempted to give me the phone # to other properties to call. I let them know that’s not my responsibility to do since they gave my room away.

No one took ownership for the mistake instead each person on the opposite shift blamed the other person.
Coming from out of town at 5 pm my family and I had to locate another hotel to stay at. What an inconvenience!

Leisure Family_with_children

6/10

Pleasant

05 Aug 2025

Alessandria

Good. More like self-service for everything. You pay for extra towels, room cleaning, laundry bc its an extended stay hotel

Leisure Family

2/10

Poor

05 Aug 2025

Giselle

Wrong availability

4/10

Poor

02 Aug 2025

Erycka

This place is like a motel

Leisure Self

10/10

Exceptional

01 Aug 2025

Melissa

Nice

10/10

Exceptional

01 Aug 2025

Haris

Great property. Room was clean and staff was good. Just not much around the place. But ok if you just need a nice place to crash and shower.

Leisure

10/10

Exceptional

31 Jul 2025

esteban

Nice

Business_and_leisure Self

4/10

Poor

28 Jul 2025

MICHELLE

I did not like the fact that you had to pay for towels and that you had to leave your ID to use the iron.. Staff was nice and easy to work with.

Leisure Family

6/10

Pleasant

25 Jul 2025

Georgia

Found multiple hairs on toilet, dirt on floors, weed smell in all ways and in my room, nor enough towels, only 2 pillows, no iron

Leisure Family

8/10

Excellent

25 Jul 2025

Laura

Very sparse- no hand towels even. But it was very clean. Felt a little bit like a dorm room in that there were not closed cabinets but open shelves, Etc. The bed had a kind of noisy covering on it. Overall the place was okay but wouldn't be our favorite place to come back to.

Leisure Family

4/10

Poor

23 Jul 2025

Verified traveler

Sketchy business practices

The weirdest hotel stay I've ever had. The rooms were clean, but the overall experience and service guarantee I would never stay here again. It's also quite loud, being located right off the highway, and allows both pets and smoking

- Had incorrect booking information
- Charged an extra $25, cash only, directly to the front desk
- Originally given keys to the wrong room which seemed to be inhabited by someone else. Front desk wouldn't let me use the gym bathroom while we waited for replacement room
- Wifi didn't work and no effort made to fix
- Minimal supplies - given 1 bar of soap, 1 bottle of shampoo. No iron, lotion, hand soap. Thin/flat pillows

Friends_and_family Friends

4/10

Poor

22 Jul 2025

Greg

It's fine, but definitely not \"great\"

The \"Fine\":
-Low cost room. The room is fine, pretty spartan, but fine.
-Good size kitchenette for preparing a meal or snack, no place to eat it except for the bed, but I guess that's fine.
-Great location right next to highways, great jumping off spot for staying in the suburbs
The \"Not so good\"
-You get 1 roll of toilet paper for your stay, having to pay more
-Never had room linens changed or straightened, even though offered every other day
-You get 2 towels, to have them replaced, you had to pay to have them cleaned
-The place just straight up smelled terrible.

Partner

4/10

Poor

20 Jul 2025

minelly

I arrived after the check in and my room was not ready. They gave me a different room but the whole floor smelled like wet dog. I called to change room but no one was there.

Leisure Family

8/10

Excellent

18 Jul 2025

Joan

This hotel was comfortable and very clean. Please be advised that there is nothing in the room as far as shampoo, soap, hairdryer or even a cup. I arrived after attending an outdoor event. I wasn’t feeling well. The front desk had given me a small bottle of shampoo and a small soap disk. It’s fine, I just wasn’t prepared and ended up getting up at 4:00 am and headed home.

Leisure

10/10

Exceptional

15 Jul 2025

Debbie

Easy checkin. Entire hotel clean & quiet.

Leisure

6/10

Pleasant

15 Jul 2025

Josephine

Property was fine.

Business_and_leisure Partner

2/10

Poor

15 Jul 2025

Sara

Staff was rude. Room had no toiletries very limited accommodations. No staff after 10

Leisure Pet

6/10

Pleasant

14 Jul 2025

Verified traveler

Great location however poor customer service.

The place is in great shape and the location is perfect for what I needed to do. Clean room and everything well kept. My issue is with front desk old lady. Poor customer service and her attitude belongs more to a bar in a poor neighborhood of Chicago than a hotel.

Self

2/10

Poor

13 Jul 2025

Feza

The smell

Business_and_leisure Family

10/10

Exceptional

10 Jul 2025

timothy

Very clean hotel. Staff is on point with up keep

4/10

Poor

10 Jul 2025

Pedro

Avoid if you want a modicum of comfort

Horrendous mattress, synthetic bed sheets, noise air conditioning, no room service and actually dirty floors.
The place is pretty new, but it will be a WRECK is another couple of years

Business

10/10

Exceptional

07 Jul 2025

Todd

Simple is best

Wonderul stay!

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Steve

Meet our needs well.

Leisure Family

8/10

Excellent

29 Jun 2025

Shaless

Would book again

10/10

Exceptional

27 Jun 2025

Wendy

The hotel was convenient to the interstate system as well as to everything else we wanted to do in the area. The staff was very helpful and looked up restaurants in the area for us when we arrived hungry and tired late in the evening. I would definitely stay here again.

Leisure Friends

4/10

Poor

26 Jun 2025

Ernie

Terrible service, rooms are decent.

The counter was closed when we got there, the lady came out screaming. There were 2 other groups waiting as well. She started screaming at the guy that was knocking on the door trying to get in for their reservation.

We got the room and it was as good, until we got to the bathroom. There was a lot of hair all over the counter, someone had trimmed their beard. Housekeeping needs to do a way better job.

Partner

8/10

Excellent

23 Jun 2025

James

The only problem I had was that this was an accessible room for a disabled person and I'm not disabled. It was awkward.

Self

8/10

Excellent

23 Jun 2025

Chad

Nice Price, but what price, service and comfort.

I'm glad we were able to arrive when we did. (9:30 pm ish)...Wednesday, June 18th....BECASUE... Half an hour later, and we would have been stuck with ZERO way to get to our room. The gentleman (who was working the desk until half an hour later)... informed us that their front desk doesn't stay open after 10 pm. EVER. he did nto indicate that there was any overnight person to help us OR you...

Worse, is that had we arrived a DAY later, (Juneteenth), we would have also been on our a**es because the front desk was closed ALL day long. Not a single person was available that day except for a skeleton cleaning staff. And oh yeah, if you want additional towels, sheets, etc, you PAY for them. Another hidden uh-oh. The room we had was beautiful, but the place (being new) smelled like glue and heavy men's cologne.(Which could have been a cleaning product) This property, being an extended stay, had people of all sorts in and around the building. It wasn't ghetto, but... An interesting spiff was that the building was pretty much inaccessible unless you had your room card. You could get to the front desk, but little else, which was reassuring. We weren't really unhappy, we were happy with the price, but there are a few things that they need to BOLD print on any online resources to ensure guests have a pleasant stay and arent left in the hot (which it was), or cold. The shower pressure was also pretty gross, but I attributed that to water saving etc. We rated it as seen to us.

Partner

6/10

Pleasant

22 Jun 2025

Jonathan

Reasonably Price and Clean, Unhappy Clerk

The room was great for the price and super clean. We actually really enjoyed it. The only reason I am giving a slightly less favorable review is because of the clerk. She was pretty miserable and complained to us about how she came from her other job. She also went on a rant about how people can be so stupid. Later on, she looked like she wanted to attack me when I asked for an iron and a hair dryer at separate times. I think regardless of circumstance, I should be able to go to the front desk of a hotel I am paying to stay at and be able to ask a question without any grief.

Partner