Embassy Suites Chicago Lombard Oak Brook

10/10

Exceptional

21 Apr 2026

Brian K

Good standard hotel.

10/10

Exceptional

20 Apr 2026

Kimberly

Everything was great

Partner

10/10

Exceptional

20 Apr 2026

Laura

The breakfast was clean and well organized.
Loved that someone was there to keep an eye kids who were misbehaving in the pool area.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Marchae

Very clean and great experience overall !

Family_with_children

2/10

Poor

19 Apr 2026

Tevin

The radiator was falling off the wall, the doorway was open 2 inches clearly to view outside the room. The bathroom light around the mirror only worked a quarter around the mirror.

Family_with_children

6/10

Pleasant

19 Apr 2026

Beth

Room was outdated, very worn, and dirty. The ceiling in the shower stall was cracked and exposed. Pool was overcrowded and took 20+ minutes to get new towels.

Family_with_children

8/10

Excellent

16 Apr 2026

James

Very pleasant stay.

2/10

Poor

15 Apr 2026

John

The people in the room next to me were out of control, leaving children unattended to raise hell. I had to call front desk and they sent security. Since no parents where there, mind you it's almost midnight, the security had to bang on the door like crazy to try and get children to answer the door. Parents were found outside smoking with no care for small children. The noise and banging were out of control, got little to no sleep. The bathroom had long black hairs on the floor which was disgusting. The age of building shows, and the cliental were disgusting and loud and obnoxious. Staff did their best with the noise sending security but won't stay there again. The Embassy suites have gone down hill and this was my 2nd time trying this location, there will not be a third.

Self

10/10

Exceptional

15 Apr 2026

Anedra

Everything was beautiful

10/10

Exceptional

15 Apr 2026

April

Breakfast fresh most days, staff very friendly and properly. Bar had excellent service, great food

Self

10/10

Exceptional

14 Apr 2026

Daniel

Yes, breakfast was delicious

Partner

10/10

Exceptional

13 Apr 2026

Ronie

Yes

Family_with_children

10/10

Exceptional

13 Apr 2026

Gabrelle

I really enjoyed this hotel !

8/10

Excellent

13 Apr 2026

Amanda

Delicious breakfast options for everyone. Family oriented as well.

8/10

Excellent

12 Apr 2026

Jerrel

Good breakfast great cocktail hour all for free

Family_with_children

10/10

Exceptional

12 Apr 2026

Deborah

Bar had good selections. Breakfast was the best I have had in any hotel and staff was friendly and efficient. Front staff is always available and willing to help with any purchase or question.

Self

10/10

Exceptional

11 Apr 2026

Amy

Made to order omelettes and breakfast bar had many choices, pool area was nice too.

Family_with_children

10/10

Exceptional

09 Apr 2026

Tamara

The complimentary drinks and appetizers at happy hour every day was 10/10!!

Friends

10/10

Exceptional

09 Apr 2026

Alfonso

Breakfast was awesome bar restaurant food selection needs an upgrade.

8/10

Excellent

09 Apr 2026

Mohammed

Very good experience we had staying in this hotel

4/10

Poor

08 Apr 2026

Kathy

Breakfast was hot and fresh.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Richard

Breakfast was good, the pool was dirty

Partner

10/10

Exceptional

07 Apr 2026

Candelario

Great place

10/10

Exceptional

06 Apr 2026

Akaiyla

The staff were really nice and the breakfast was really good !

Family_with_children

8/10

Excellent

06 Apr 2026

tobey

the property was clean and welcoming. the staff was friendly. the room furniture was getting worn in the rooms but the rooms were maintained. Hilton is increasingly charging to park in lots that were once free. this is not placed on the website. This generates yet another \"fee\" to stay at the property. PLACE IT ON THE WEBSITE!

10/10

Exceptional

06 Apr 2026

Rolando

Great

4/10

Poor

05 Apr 2026

Henry

The room had a smell like someone smoked there. Breakfast was great.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

trina

Embassy is a safe choice when traveling. Clean and dependable

Family

8/10

Excellent

04 Apr 2026

Rachel

We love Embassy Suites, but this one was our least favorite so far. The bed was painfully hard/low quality, the breakfast food was sub-par, the welcome reception was sloooow (only had one guy making drinks and they ran out of most snacks without refilling), the hot tub was lukewarm, and the pool was dirty (couldn't see the bottom) and filled with waaaaaaay too many kids (which is not in their control, but someone told me it was like that all the time). Not as relaxing as we had hoped.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Lauren

The breakfast was inedible, the pool was absolutely disgusting, the hot tub wasn't even remotely hot and it felt as if bleach was poured into it, plus tile breaking off all around it. Our room wasn't clean- and it was incredibly loud. I didn't sleep at all. Will absolutely not be back and would NOT recommend

Family_with_children

10/10

Exceptional

04 Apr 2026

Aditya

Great breakfast and location

2/10

Poor

04 Apr 2026

Bobbie

Water leaked the room was hot and stuffy AC did not work. Bathroom door handle was broke which we could not use the bathroom had to call for maintenance still did not get fixed. I was traveling with a 2 year old and 1 year old. The exposed hardware from the broken door was sharp and dangerous. The table leg fell off exposing screws. Coffee pot shut off when I was making coffee. It only made a quarter of a cup. 4 hours later it started again spewing hot coffee, again I'm traveling with 2 young children. The furniture (couch hideaway bed ) it was the worst hotel we have ever been to

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Steve

Having to pay for parking in the burbs is wild

Partner

10/10

Exceptional

03 Apr 2026

Reynaldo

Yes

Friends_and_family Family

2/10

Poor

03 Apr 2026

Keearra

The breakfast server Rosie was absolutely rude and informed me she was sick and trying not to throw up over the food she was serving. Everything was rushed the jacuzzi did not work , the pool was overcrowded it was absolutely one of the worst stays I’ve stayed in a hotel!

Family_with_children

10/10

Exceptional

03 Apr 2026

blanca

The facility was excellent. The staff was very courteous. We had an issue with the people next door. And they quickly up and moved us as they must’ve been smoking pot because I got into our room with kids in it. I didn’t follow up on the apps, but I hope something further was done. But aside from that everything was excellent, the food the service. I highly recommend this establishment.

Family_with_children

6/10

Pleasant

03 Apr 2026

Cheryl

It could have been better. Microwave was broken. No hand soap given to us. No food options from after breakfast until 5 pm when restaurant opened. No room service ( online it stated this was a service).
Otherwise room was big, beds were comfy. Seemed clean. Great area.

Family

6/10

Pleasant

02 Apr 2026

Kirstin

Room was not cleaned well before check in, had to request new blankets due to being dirty. Walls had some kind of food smeared on it, bathroom floor still had someone else’s hair and also Barbie toys under sink on floor.
Watched someone else’s kid pee in a chair next to the kitchen and when I told staff they said they would take care of it. Didn’t even ask me to show them what chair I was talking about. Watched for a while and never saw anyone come clean it.
Hot tub was falling apart.
Won’t be staying here again.

Family_with_children

6/10

Pleasant

02 Apr 2026

Aisha

Check-in was easy, and quick. Room was clean. Whirlpool was closed.. it was fine until everyone got in their rooms. Kids were loud lots of thumping. Ceiling leaking in the main lobby. But other than that. All was good. Thanks for the stay!

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Nadia

Breakfast was good, no one checking pool, kids and people ran wild

6/10

Pleasant

02 Apr 2026

Ali

Yes

Family

10/10

Exceptional

31 Mar 2026

Ali

Staff was very helpful and hardworking. Facility and infrastructure was old and need improvement.

Family_with_children

10/10

Exceptional

31 Mar 2026

Nieka

The room was semi clean food left in fridge from previous guests and need more options for breakfast and bigger serving size.

Family_with_children

10/10

Exceptional

30 Mar 2026

Etoya

Everything was great

Partner

10/10

Exceptional

30 Mar 2026

Natacha

Everything was good!

Family_with_children

8/10

Excellent

29 Mar 2026

Fritz

Staff was AMAZING! My room was nice and clean. Comfortable! Breakfast was adequate. Pool and spa were swamped with kids. Fitness room not impressive. Overall, I’d definitely stay there again but would not expect to use pool/spa/fitness.

Self

10/10

Exceptional

29 Mar 2026

Norman

Great place to relax in comfort. Fantastic omelette for breakfast.

Partner

2/10

Poor

29 Mar 2026

Alberto

The breakfast menu was perfect

Family_with_children

8/10

Excellent

29 Mar 2026

Michael

I don't like having breakfast with strangers in their pajamas.

10/10

Exceptional

29 Mar 2026

Tina

The breakfast bar was extremely good. My grandson loved all the choices.

Family_with_children

8/10

Excellent

29 Mar 2026

Mirakle

Clean room. Staff was nice. We enjoyed the breakfast. The complimentary snack and drinks during happy hour was enjoyable. The pool area was a bit too crowded for our children to enjoy during our stay but that was understandable being that many kids were on spring break.

Family_with_children

4/10

Poor

29 Mar 2026

Kathleen

By far the worst Embassy Suites I have been to. The reception in the evening was a line out to the lobby not set up like others I e been to. Breakfast was also nothing like others I’ve been to, paper pores only and limited menu items in a crowded space. Pool was very small and extreme chlorine couldn’t enjoy it. Was over crowded so I’m sure that’s why chlorine do high. I wouldn’t be on a hurry back

Family_with_children

10/10

Exceptional

28 Mar 2026

Latrice

Fresh breakfast bar, loved the signature complimentary drinks for happy hour, and snacks. Great if your traveling with you mr family. Located next to restraunts, stores, and mall.

10/10

Exceptional

28 Mar 2026

Navpreet

Let us check in early.

8/10

Excellent

27 Mar 2026

Elishyah

The complementary breakfast and happy hour was the best. My son loved that he got to swim every day. Furniture in rooms a little weathered but clean. Fine.

Family_with_children

10/10

Exceptional

27 Mar 2026

Brianna

The WiFi was terrible and when my boyfriend went to get breakfast a lady was so rude. When I asked them to clean my room and bring fresh towels that was perfectly done they just didn’t clean the tub. But everything else was good

Family_with_children

4/10

Poor

26 Mar 2026

David

Didn't appreciate the hidden charge for parking and not helpful with trying to reschedule!

8/10

Excellent

26 Mar 2026

Nastacia

I missed breakfast twice during my stay because they closed it at different times.

8/10

Excellent

26 Mar 2026

Michael A

I was impressed by the breakfast and breakfast staff. They were very pleasant and there was a good selection. The overall condition of the hotel, knowing that it is a older property needs a little help with cleanliness.

Family_with_children

6/10

Pleasant

24 Mar 2026

Andrew

Needs work, rundown, doorhandle falling off in room, mirror frames damaged in room, needs a facelift. Enjoyed cocktail hour, front desk associates could be nicer. Pool rundown and packed, non-friendly faces. Not good channels and limited because they don’t have streaming to sign into. Breakfast was great. Overall, I would stay again at an embassy suites l-but not this one.

Family

6/10

Pleasant

24 Mar 2026

Angela

I usually enjoy staying at Embassy Suites and was looking forward to the Lombard/Oak Brook location due to its hot tub and convenient location near dining and entertainment.

Check-in was disappointing. Despite mobile check-in, I still had to go to the front desk, where staff were efficient but not friendly. The parking pass system is inconvenient, requiring you to go back to place it in your car.

The rooms are spacious with a nice layout, and the beds are comfortable. However, maintenance was lacking—our shower didn’t drain properly, the curtain was torn, and the TVs are outdated. Pillows were also unsupportive.

The evening reception bartender was excellent and handled a busy crowd well, though he clearly needed help. The snack selection was minimal and not well maintained. Compared to the Embassy Suites in Naperville, this location fell short.

The pool area was the biggest issue—it was dirty, cloudy, and in need of serious upkeep, with visible grime and missing tiles.

Breakfast was underwhelming, with limited options and long omelette lines. Again, Naperville’s location does this much better.

The Hilton app features weren’t very helpful, as the chat went unanswered. I also noticed I was double-charged for parking, and the front desk response when I called was curt and borderline rude.

Overall, this stay didn’t feel worth the $150 per night. While I like Embassy Suites as a brand, this location fell well below expectations and I wouldn’t return.

Family_with_children

10/10

Exceptional

24 Mar 2026

JR

Great experience

8/10

Excellent

23 Mar 2026

Brittney

I love this hotel. I will definitely be back

Partner

10/10

Exceptional

23 Mar 2026

roderick

The staff is friendly and nice the happy hour for the guest is wonderful the made to order breakfast is wonderful I

Partner

2/10

Poor

23 Mar 2026

Lolita

My stay was not good the pool water looked so dirty the ladder in the pool was loose my shower head was loose and the knob that you turn the bathtub water on with was broken. It turned all the way around. The breakfast was good I wouldn’t stay there again having been there in years and I see why 10yrs ago was so much better

10/10

Exceptional

22 Mar 2026

Russell

Room is exceptional.

Family_with_children

10/10

Exceptional

22 Mar 2026

Carlos

For a last minute booking because of flight reschedules, staff was very helpful and accommodating.

Partner

10/10

Exceptional

22 Mar 2026

Penny

Everything was very nice. All the employees were very helpful if we needed something the hotel was clean. The food was amazing. Thank you.

Family_with_children

8/10

Excellent

21 Mar 2026

demond

Yes

8/10

Excellent

21 Mar 2026

Brandon

We really enjoyed our stay.

Partner

2/10

Poor

20 Mar 2026

Romano

.

Business

6/10

Pleasant

18 Mar 2026

Mariko

Property looked old! I was expecting more for Embassy suit

10/10

Exceptional

18 Mar 2026

Kate

Great price. Clean, quiet, nice, spacious.

Family_with_children

10/10

Exceptional

18 Mar 2026

Jerleisa

We had a smooth check in process!

The staff were very friendly and checked in on. Us throughout the stay. The room was clean and housekeeping stopped in each day. The amenities were great and breakfast was decent. My favorite part of the entire stay was the complimentary drink in the evening from 5:30-7. The bartender who was alone treated us like family. Lots of food places around and the mall was across the street along with a target. Overall we had a great experience and will stay here again

Family_with_children

4/10

Poor

18 Mar 2026

John

Breakfast and happy hour are great, but the room condition was subpar. Our room was consistently too hot throughout our three day stay. I repeatedly contacted the front desk for assistance, but was givens different responses each time. One time I was told that the AC was being repaired the next morning and would be fixed. Another staff person told me that there was no way to correct. It never was fixed. Water pressure was also very very low.

Friends_and_family Family

2/10

Poor

18 Mar 2026

Tasha

The hotel atrium looks very nice. The rooms need to be updated. The Manager was rude.

6/10

Pleasant

17 Mar 2026

Patricia

Unknown

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Lorena

Only problem was AC shuts off and it can get pretty warm in the room. Other than that it was great

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

JOHNNIE

Every th was exactly what we expected staff was so friendly breakfast was awesome our stay was amazing will recommend to anyone.

Family

10/10

Exceptional

16 Mar 2026

LaToya

Busy weekend, staff was helpful and kept checking in to see if anything was needed. Pool and hot tub were great. Bartenders were nice. Would definitely stay again

Partner

8/10

Excellent

16 Mar 2026

Daniel

Seriously the only thing that bothered me was the tiny ironing board.😂😂. Enjoyed my stay

Partner

2/10

Poor

16 Mar 2026

LaTisia

The let out couch bed was broken fell on why I was sleeping. The refrigerator had a bad order and wasn’t really getting cold.

Family_with_children

8/10

Excellent

16 Mar 2026

Charles

Room is/was dated...walls peeling...room 206...comfortable bed...

Self

6/10

Pleasant

16 Mar 2026

Bridgette

Room was 74 degrees and it would not go any cooler. Very stuffy , and when you showered it was even worse. I stayed 4 nights with it way to warm.

Partner

10/10

Exceptional

15 Mar 2026

Albert

Very Clean and. Excellent Service!

Family

6/10

Pleasant

15 Mar 2026

Kaitlin

There was vomit on the side of the hot tub present and left overnight. The pool had so much hair floating in it even when we were the first ones in on Sunday morning. There was no vent in the bathroom and the walls were wet, the shower took a very long time to drain and you had to stand in standing water. There were other occupants smoking weed in the elevators on multiple trips which triggered my daughter's asthma (maybe not the hotels fault but it was so bad on multiple trips up and down). The breakfast was the best part.

Family_with_children

10/10

Exceptional

15 Mar 2026

Scott

Yes very good....very busy, but ladoes did a great job keeping up

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Maricela

The room was very clean, and the staff checked in by text message to see if we needed anything. Breakfast was delicious, and housekeeping did a great job. The hotel is close to great restaurants, the mall, and many other places. I love staying here, and if I visit Illinois again, I would definitely stay here. I recommend it 100%. 😊

Family_with_children

8/10

Excellent

15 Mar 2026

Justin

Great hotel! Only complaint is the room was a little warm

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Azucena

Not visiting

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Elizabeth

Overall it was a good stay , probably the best breakfast we’ve had at a hotel . The pool could use a little less bleach though !

10/10

Exceptional

15 Mar 2026

Didrea

Nice rooms, excellent staff, and delicious free breakfast

Self

10/10

Exceptional

14 Mar 2026

Rev. Dr. Darius

I traveled for a work conference and i will state that this facility is amazing!
My ONLY two reservations/concerns are that they do not offer bacon during the morning hot breakfast and they charge $12.50 per night for outdoor parking! Other than that, everything was exceptional!

Family_with_children

10/10

Exceptional

13 Mar 2026

FREDDIE

Did not have to use.

Family

10/10

Exceptional

13 Mar 2026

Charlie

Our stay was absolutely amazing!! Richard at the bar was excellent and super friendly. The breakfast was delicious and the staff were so friendly. I will definitely book here again

Family_with_children

10/10

Exceptional

12 Mar 2026

Nikerrah

Everything was in perfect condition, staff was very friendly and helpful.

Partner

10/10

Exceptional

11 Mar 2026

Dana

Very happy with my 3 day stay at this hotel. Rate was very reasonable. Clean, free breakfast & reception. Would highly recommend.