Name: Embassy Suites Chicago Lombard Oak Brook
Address: 707 Butterfield Road, Lombard, 60148, US

4/10

Poor

05 Aug 2026

edgar r

First time staying at this location but Embassy's customer for a while. Arrival and check in was great, they were busy. In entering the room we saw it was clean as expected, the only issue we found was the carpet was soaking wet by the bathroom right before the tile floor. I reported it the next morning to the front desk and he apologized for the inconvenience and he will pass it on to the engineer to be addressed. We went on with our business and came back late that night and and issue. We put a couple of towels so we wouldn't slip and fall. The next day again I reported and it was the same fever receptionist and I mentioned that we are concern about somebody slipping. He was going to send the engineer, and as a comp for the inconvenience he was going to waived the parking fee. The engineer didn't find anything wrong and left us a fan side he thought it was the condensation but it was a puddle. We left and on the last day I checked out and saw a charge of the parking fee. I called the front desk waited about 15 minutes on hold when the receptionist answered has a welcoming voice but the moment I had explained the situation her tone of voice changed, she told me there will be refunded in 3 to 5 days and that's it. I was about to say something and she hung up. Also the kitchen staff doesn't need to remind everyone every minute that they're closing and with a dry unwelcoming tone of voice. I understand costumer service can be rough but a the of voice can go a long way.

4/10

Poor

04 Aug 2026

Michael

Honestly our stay wasn't a good one,We booked the hotel for 3 days,beddings weren't changed even for a day!.The only thing that were changed were towels.!the rooms were not cleaned,bathrooms,sinks.Gabbage bag was unavailable!Bathing soap was only available on day one,I can't believe we got showers with a shampoo.Am so upset about this,considering the amount we paid.No value for money.My toddler suffered in a dirty environment,I reported this to the front desk,I was given a vacuum to clean,and some linens to change on bed.Breakfast was fairly ok. Generally, staff never seemed to care much.All they said was 'Am sorry'. Also, the room didn't smell fresh from day 1 at all. Possibly this was once a smoking permitted room? Could have been the furniture or carpets, I don't know, but it wasn't a pleasant smell at all. Am not happy and I don't RECOMMEND!

4/10

Poor

04 Aug 2026

Balwinder

Always wet, water was not free. Charged for parking.

4/10

Poor

04 Aug 2026

Zahraa

The furniture was old and dirty not worth the price

2/10

Poor

04 Aug 2026

Brittany

This experience with Embassy Suites was bad from the start. When we got to check in they had given our room away so we had to find another room for the night. Then I was told they had the room so we went back the next day only to find they had a king suite instead of a double queen suite like I had reserved. Then the AC did NOT work for the entirety of our stay.

2/10

Poor

03 Aug 2026

Tyler

system issues. wrong room accommodations

2/10

Poor

03 Aug 2026

Sarah

This was the worst stay. Room was dirty and didnt look like it was cleaned. Stains in the spare blanket, stains on floor and the bathroom just looked gross with mildew and dirty looking. The main tv didnt work and no matter how many times we called and told staff at front desk (7) times, no one ever came. To pay for a hotel room and to have normal amenities not be done or work and to have the lack of customer service is outrages. The room rate wasnt cheap and i will make sure i tell people not to stay at your property. I got no help from the front desk when i complained. Basically ignored. I will also leave a bad rating and review everywhere. Something should of been done to help, ignoring me (paying patron) is 100% appauling and unacceptable.

10/10

Exceptional

03 Aug 2026

Raephel

The only problem was one of the elevators wasn’t working at all but overall, my wife and I enjoyed our stay!

8/10

Excellent

02 Aug 2026

Collin

Solid hotel for the value. Nothing too fancy but well kept and staff was friendly and attentive.

10/10

Exceptional

02 Aug 2026

Martha

Nice hotel

4/10

Poor

01 Aug 2026

Jennifer

Our shower didn’t work. The pull tab on the faucet broke off. Our windows were leaking water. One of the floors that we were told an ice machine did not have one. Lack of luggage carts was an issue. And there’s a 1” gap on the bottom of the room door that allowed a lot of noise to come in.

10/10

Exceptional

01 Aug 2026

Camilla

Embassy in Chicago is our go to.....this location in Lombard was at least as amazing. The staff is above expectations every time, from the front desk to the breakfast staff and the bartenders, it's top notch! Thank you Embassy for exceeding expectations again!

6/10

Pleasant

01 Aug 2026

Thomas

The rooms were decent. Online it said they had a business center, that was a desk in the middle of the atrium, I asked if they had anywhere private I could take a 30 minute work call. I was told I could use the atrium which is not private nor quiet enough for a call during breakfast hours.

Besides that the smell of dog urine outside our room and constant barking in the room next to us made for a pretty unpleasant stay

10/10

Exceptional

30 Jul 2026

Leslie

Always like staying here.

10/10

Exceptional

30 Jul 2026

Peter

Amazing

8/10

Excellent

29 Jul 2026

Carmesha

The breakfast could have been better. The pancakes were dry 😠. The omelette was okay. The eggs were okay. Overall I give the breakfast a C.

10/10

Exceptional

27 Jul 2026

Michael

Everything excellent

10/10

Exceptional

26 Jul 2026

Laura

The rooms were a nice size with ample supplies. The nightly reception and breakfast were a nice bonus

10/10

Exceptional

25 Jul 2026

Ashley

The food was excellent and the service we received was great. We will be back!!!

8/10

Excellent

23 Jul 2026

Valerie

The stay was pleasant at this hotel. The staff were friendly, helpful, and always polite throughout my visit. The room was clean, comfortable, and well maintained, providing everything one needed for a comfortable stay.

The buffet breakfast was good, with a nice selection of hot and cold items to choose from, and the service was efficient and attentive. Overall, the hotel offers a welcoming atmosphere, and a comfortable experience.

I would stay here again and recommend it to others looking for a reliable and enjoyable place to stay.

2/10

Poor

22 Jul 2026

Digna

People all over the world were experiencing the ways and canceled flights due to weather issues recently. This hotel knew all the delays that were going on yet refused to respond and give any accommodations for a credit or future bookings. Instead, they are being more concerned with ignoring phone calls and emails because all they want to do is keep your money. This is ridiculous and I’m going to report this hotel to corporate.

10/10

Exceptional

21 Jul 2026

Eunpa

The room was spacious and clean. The AC and hot water worked well. There was even complementary light snack and drink. The cholesterol-free omelet was the best complimentary breakfast. The staffs are very friendly and helpful. I can’t ask more.
Thanks.

Friends

10/10

Exceptional

20 Jul 2026

Jashanda

I ordered two rooms and they were clean and big and me and my family really enjoyed our stay!!! And will be going back and the breakfast was good.

Family

8/10

Excellent

20 Jul 2026

George

The $12.50 charge for parking was petty after the price paid for the room.

Family

10/10

Exceptional

20 Jul 2026

Sheila

Rooms were clean. Breakfast was amazing best I’ve ever had at a hotel. Staff were friendly. Staff offered free drinks for kids and adults between a certain time. Pool was very clean water was a good temp

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Peter

Spacious rooms, basic breakfast and a generally brown décor. Everything was fine, worked well and did the job. Friendly bar staff.

Business

2/10

Poor

19 Jul 2026

theresa

AC was broken, charges for parking without telling us, lied about AC not working, did not offer to make accommodations. Rooms are outdated and uncomfortable.

Family_with_children

10/10

Exceptional

19 Jul 2026

Equilla

Best Embassy Suites I have been in.

Family

10/10

Exceptional

17 Jul 2026

Abelardo

Wonderful day from start to finish. Front desk was very friendly and helpful. Cleaning staff was meticulous. Breakfast was at no additional cost and delicious.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Linda

The staff was always pleasant and the breakfast was very nice. We rented 4 rooms in July. The outside temps were near 100 degrees. None of our rooms would cool down at night for comfortable sleeping.... also, in all four rooms, most of the sinks drained VERY slowly, if at all. Nothing to warrant leaving, but probably won't stay again.

Friends_and_family Family

4/10

Poor

16 Jul 2026

Ray

The customer service was awful. Also we had an ADA room. The bathroom was set up for a roll in shower and roll up sink. However all the soap, shampoo, lotion was set up for a non ADA person.
We didn’t have enough towels the first night. So I called housekeeping try I bring us another set. They never showed.
The entire stay was disappointing.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Ragda

I love it,it's family friendly atmosphere!

Family_with_children

8/10

Excellent

14 Jul 2026

Susan

Room was clean but needed updating bad. Could hear people staying in next room too clearly. We had to ask two times for the toilet in our room to be fixed. Found it would not flush as soon as we got to our room. The maintenance men were very nice and helpful but the front desk host not so much. I have stayed here in the past but I will not return to this location. Also Elevators were extremely slow and only two working out of the three.

Partner

10/10

Exceptional

13 Jul 2026

Sheldon

The staff was attentive to our request for a checkout at Noon rather than 11am...and was gracious to allow us to work on the atrium for a bit in the afternoon. Thank you.

8/10

Excellent

10 Jul 2026

Michael

Breakfast was great. Roomwas good. Love the walk-in shower.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Lee

Needs to be updated. Some things are worn out.

10/10

Exceptional

08 Jul 2026

Laura

The room was great! My 11 yo granddaughter and I were staying here for an event in the area. The staff were very nice and helpful. The managers reception was great with lots of snacks , soda, and adult beverages . Our suite was huge! We used the living room area to eat, it had a desk that was also useful as a dining table with 3 chairs, coffee maker, mini fridge, safe in the bedroom closet. The beds were very comfortable. The breakfast was wonderful - nearly anything you could want was there from omelettes made to order, eggs your way to oatmeal and ceral. I would definitely stay here again!

Family_with_children

10/10

Exceptional

07 Jul 2026

Paul

Amazing breakfast, beautiful place!

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Sharie

We enjoyed our room, which was spacious and very comfortable. Everything was extremely clean and we had plenty of room to spread out. The evening reception was a nice touch, and the pool and hot tub looked nice, but it was too hot while we were there to enjoy them. The hotel itself was very busy. The 3 elevators were not enough for the amount of traffic coming and going. One gentleman told me he had seen 3 elevators come and go but none of them had room for him and his luggage to get down to the lobby. He had been having to use the stairs all week. The air conditioning in our room was not working, which isn't great on days where there was a heat advisory in the area. We had someone come to look at it, but it didn't make a difference. We heard a family the next day say that their AC wasn't working, either. I wish we had more time to enjoy everything available.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Lisa

Happy Hour and breakfast were good. Snacks at happy hour was nice. Omelette bar was excellent.

10/10

Exceptional

06 Jul 2026

amel

Bon emplacement et un super hébergement pour les familles. Personnel tres sympa

Family

2/10

Poor

06 Jul 2026

Sundra

We checked out 1 day early the tub had hole in it . We couldn’t take it anymore!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Hichem

Beau séjours

Family

2/10

Poor

06 Jul 2026

Erycka

The property had bed bugs. I was bit in the middle of the night which cause me to wake up and actually record the bed bug running across the pillow.

Friends

10/10

Exceptional

06 Jul 2026

Stan

First time staying here and we will definitely stay again when we’re in town visiting family. Breakfast was great, very clean and extremely quiet. Great staff as well.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Terrence

My third time back, and once again, everything was good! No problems, no complaints. Looking forward to my next stay.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

David

Staff was pleasant and helpful. No complaints Breakfast was great/

Partner

4/10

Poor

05 Jul 2026

Elliott

Water started leaking into our room when it started to rain. Then an awful order started to come from the carpet by the window where the water was leaking in. Letting us know that this was an ongoing problem in room 919. They need to renovate and update the Facility. Including all fixtures in the bathroom. The additional sink outside the bathroom wasn't working either.....The entire Hotel needs updating in all areas.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Teresa

If you didn’t get to breakfast early, they did not restock anything even an hour before they stopped. They restocked nothing. Floors in breakfast area constantly had spills and crumbs everywhere. Entryway smelled like marijuana and so did the elevators.

6/10

Pleasant

05 Jul 2026

Liana

First off, mentally add $12.50 to every night of your stay because they charge guests nightly for parking.

I love the suite layout and the cool atrium common area. Our room was fine, but the carpet was dirty under the ottoman--like, chunks of food and 3D ground-in stains--and the shower curtain rod in the bathroom was broken so that the curtain always slid towards the middle and water splashed out on the sides. My kids took a bath after swimming, and the showerhead leaks cold water while the bath is running.

The pool was nice, pretty warm and clean. There was a security guy who hung around outside and came in to kick kids out of the hot tub. Front desk staff was polite, but thru didn't go out of their way to be helpful. For example, we asked for two extra chairs and plates and they couldn't give us anything. Not a big deal, but not above and beyond.

Breakfast is SO good! It's a full spread, with an omelette bar and fresh fruit and decent coffee machines. The evening reception is better on weekdays; I guess they're so busy on weekends that they have to formalize it more, and we were definitely there on a busy weekend.

I recommend, especially with kids so they can go to bed and you can stay up and watch all 6 channels that are free on the TV.

Family_with_children

6/10

Pleasant

03 Jul 2026

Fam

Breakfast was very good. We liked that there was a large place to congregate with a crowd. The pool was dirty. Lots of things floating. The bar was very loud so if you had the rooms about it the music would keep you awake until after 130 am. Front staff could be friendlier. I had to ask for my HH bag.

Family_with_children

10/10

Exceptional

03 Jul 2026

Zubeen

Breakfast

Family

10/10

Exceptional

02 Jul 2026

Renee

Everything was wonderful

Friends_and_family Family

2/10

Poor

02 Jul 2026

Abdulkarim

the 2 main factor in a hotel you look for is good shower and good night sleep. We checked in and I left my wife in the room to go somewhere, When I came back my wife said that water is puddling up in the tub while showering and someone came to fix it. I got into the shower and within seconds' tub flooded with water and I also noticed that the shower curtain would not hold on both the ends and we had to mop dry the floor after each shower. We informed the front desk while leaving for the wedding event. When we came back late night, we found bunch of hair in the commode. Upon calling the front desk found out that someone came to fix the tub but didn't care to flush. For three days we kept on complaining about the broken shower curtain rod and not getting
any supply for the coffee and condiments. Fourth day they told us that they cannot fix it but can move us to another room. A/C was not good in another room, and the mattress was worse than the previous room. We had horrible experience staying here while attending wedding. Cleaning bathroom floor and continuously complaining was not a good experience. The front desk staff was always helpful though.

Family

10/10

Exceptional

01 Jul 2026

Bhuvanesh Lal

Clean room, breakfast was good.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Laprecious

Great services

Partner

4/10

Poor

30 Jun 2026

Chris

The beds are the worst I ever slept on. Had a suite with 2 queen beds and both of them were long past their expiration date. Lumpy and uneven, you will roll to the low side and constantly be fighting the bed all night. Not sure how an otherwise maintained hotel can have such awful beds.
Also, they will charge your credit card and enroll you in some key card program even though I told them I didn't want it. You will have to go through the process of disputing the charge with your cc company. This hotel is not worth the trouble.

Partner

4/10

Poor

30 Jun 2026

Chris

The beds are the worst I ever slept on. Had a suite with 2 queen beds and both of them were long past their expiration date. Lumpy and uneven, you will roll to the low side and constantly be fighting the bed all night. Not sure how an otherwise maintained hotel can have such awful beds.
Also, they will charge your credit card $12 and enroll you in some key card program even though I told them I didn't want it. You will have to go through the process of disputing the charge with your cc company. This hotel is not worth the hassle.

Partner

10/10

Exceptional

29 Jun 2026

andrew

Didn’t like the fact that you can’t eat your dinner in the common area.

Self

10/10

Exceptional

29 Jun 2026

Rosemary

The property was very clean, comfortable beds, very beautiful place. The breakfast was excellent.

Family

8/10

Excellent

28 Jun 2026

BASEL

Good in general

Family_with_children

10/10

Exceptional

28 Jun 2026

Chase

Great hotel for my family to stay at! Nice large, clean rooms. Great continental breakfast to start our day. Very nice and modern and in a great location.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

xavier

Excellent

Family_with_children

10/10

Exceptional

25 Jun 2026

Al

Clean room friendly staff good breakfast.

10/10

Exceptional

25 Jun 2026

Elisa

We had such a great experience while staying here! Place is nice and well kept. Delicious breakfast. Fun happy hour! Love this place! Highly recommended!

Partner

2/10

Poor

24 Jun 2026

Olufunmike

The staff did not want to help with changes in our itinerary.

Family_with_children

10/10

Exceptional

23 Jun 2026

Jack

Ok

Friends

4/10

Poor

23 Jun 2026

Mahdi

it wasn't a great experience. the room was not quite clean and also we could smell weed in the elevators at night. the breakfast was good though.

6/10

Pleasant

22 Jun 2026

LaTonya

The hotel was nice but they didn't have the room we booked until the next day. We had to deal with another inconvenience after having a difficult day with flight cancelations and delays.

Family_with_children

10/10

Exceptional

22 Jun 2026

Wayne

Excellent breakfast. Especially the omelette bar!

10/10

Exceptional

22 Jun 2026

Mary

Friendly and helpful staff, clean rooms and great breakfast.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Hoc

Staff were very helpful.

Family_with_children

10/10

Exceptional

18 Jun 2026

Jennifer

Generosity you are someone! Thank you!

Family_with_children

10/10

Exceptional

17 Jun 2026

John R.

This hotel was clean, spacious, & cozy and close to a variety of restaurants, bars, & shopping centers.

Self

10/10

Exceptional

17 Jun 2026

JOSEPH

very good breakfast

Self

6/10

Pleasant

16 Jun 2026

Anwr

The room missing

10/10

Exceptional

15 Jun 2026

Anthony

Great location

Family_with_children

10/10

Exceptional

15 Jun 2026

Anthony

Great location

Family_with_children

10/10

Exceptional

15 Jun 2026

Moumita

We loved our stay.

Partner

4/10

Poor

15 Jun 2026

Madison

This hotel is unfortunately in very poor condition and is in need of a comprehensive renovation. The property appears generally neglected, with guest rooms that were not particularly clean, sticky carpeting, and worn, chipped furniture that has clearly exceeded its useful life.

Equally disappointing was the front desk experience. The staff came across as indifferent and unwelcoming, giving the impression that guest satisfaction was not a priority.

This hotel was once a regular destination for us, and we had many positive stays here over the years. However, having not visited in approximately six years, it was evident that little to no meaningful investment or upkeep has been made during that time. The decline in the property's condition was both noticeable and disappointing. Unfortunately, based on our recent experience, we will not return nor can I recommend this hotel in its current state.

Family_with_children

4/10

Poor

14 Jun 2026

Aaron

The room didn’t feel clean. The shower drain was clogged so the water just pooled. One of the 3 sinks randomly bubbled up and spit out black dirty water. The pipe that was exposed in the bedroom was leaking sewer water. The elevator buttons didn’t work. Overall this hotel is just run down but the staff was very friendly and sympathetic to the issues I was experiencing

2/10

Poor

13 Jun 2026

Jimi

They use the worst hotels, do not recommend

Business

2/10

Poor

12 Jun 2026

Jimi

Would not recommend!

Business

10/10

Exceptional

10 Jun 2026

Judith

I was very happy with just about everything at the embassy suites. My room was large, comfortable clean. It had everything I needed. The breakfast in the morning was absolutely amazing. It had delicious food all fresh cooked. I would definitely stop here again

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Tommy

…

6/10

Pleasant

09 Jun 2026

Michael

The maid service made our bed, emptied the wastebaskets, and took our used towels, but they didn't give us new towels, nor did they take away the wine glasses from the previous night's gratis bar. They didn't give us any more toilet paper either. The desk chair can't be raised to a level that lets you work at the desk. While it's a very comfortable hotel, it's showing its age.

Partner

8/10

Excellent

09 Jun 2026

Armando

Muy buenas instalaciones, buen ambiente. Excelente staff. Thank You.

Self

8/10

Excellent

09 Jun 2026

dana

The air conditioning wasn't working well the first two days we were there.

8/10

Excellent

07 Jun 2026

Kaejan

Very nice staff. Great breakfast. Security to make you feel safe.

Family_with_children

10/10

Exceptional

07 Jun 2026

Pastor Shane

Room was clean, excellent breakfast. The staff was nice and helpful.

Partner

10/10

Exceptional

06 Jun 2026

Pernilla

Everything was excellent.

8/10

Excellent

05 Jun 2026

Samuel

Amazing staff . Especially at the bar. Property can use some renovations in the rooms. Specifically the bathroom but we enjoyed our stay for sure. No reason not to add to our list of returns. Our kids loved it.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Shey

Everying was TOP TIER! Breakfast was amazing, coffee was amazing, obviously the made to order omelets were the best part. The pool and hot tub were fun, just a little dirty (filter may be off). Room was fantastic. Staff was very nice.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

NORIKO

First of all I loved the small night light at the bathroom and faction the bedroom.
They really helped our stay more comfortable!!! The Chicago pictures on the wall were wonderful. Overall I really liked the interior of this hotel.

The washer and dryer had the option of coin inserts. But actually you could use only the app. There has to be sign to indicate that coins aren’t available.
The housekeeping ladies were very nice.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Kristini

Very good

8/10

Excellent

03 Jun 2026

Calvin

There is no free parking, extra parking fee $12.5 per night.
There is NO bottle water provided.
Bring your own water or use tap water for drinking or brewing coffee.
No luggage rack in room.

Business Family

8/10

Excellent

02 Jun 2026

James

Nice hotel, but could be updated.

Family

8/10

Excellent

02 Jun 2026

Cindy

Rooms were clean and spacious

Partner

10/10

Exceptional

02 Jun 2026

Sunette

The room was spacious and clean. The happy hour drinks were good. We had a nice time in the hotel. Oh the breakfast omelette was good mostly definitely booking agan

8/10

Excellent

31 May 2026

Shadi

The hotel itself was very nice but It was very crowded and noisy.

Family_with_children